Reputelligence power point template lifecycle v3

Reputelligence

Dominique C. Brack

• Once upon a time there where two pals

• Ignorance and

• Incompetence

Hi I am Ignorance I am

Incompetence

Copyright 2015 Reputelligence

They Asked The Business About Problem Management


The Business Discussed


And Tried To Understand


The Business Answered


THE PROBLEM LIFE CYCLE


The Problem

• Problems (real- and digital world) usually follow a very specific pattern and dynamic. Understanding the patterns and dynamic behind will significantly improve resiliency. When does an incident become a crisis?

• Managing a massive crisis is very difficult because of the information asymmetry.

• Defining where you stand in a crisis is even more difficult.


The Solution

• The lifecycle can be used as a management tool.

• Map your own crisis or problem to the lifecycle and manage it.

• Use the lifecycle to report up the chain of command

• Make risk management more transparent for executive management and non-professionals.


Single

Event

Trend Systemic Request Claim Formal

Claim

Latent

Regulation

Settlement

LoF

LoI

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Activists

Scentists

Intellectuals

Academia

Public Media

Politicians

Press

Government

Bodies

GroupsCLM Zone

Personal

Involvement

LoI: Level of Influence

LoF: Level of Formalism

CLM: «Career Limiting Moves» Zone

Reputelligence™ Problem LifeCycle



If we build the

Reputelligence™ Problem

LifeCycle together you will

know how to apply and use

it for your problem

management scenarios.


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Let’s start with the X and Y axis:

1.One for time (X) and,

2.One for public interest or number of

involved parties (Y)


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Then we add the attributes

for the Y axis:

The attributes range from:

• Personal Involment to,• Government, Bodies and Groups


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Personal

Involvement

Activists

Scentists

Intellectuals

Academia

Public Media

Politicians

Press

Government

Bodies

Groups


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Then we add the attributes

for the X axis:

The attributes range from:

• Single Event to,• Latent Regulation


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Single

Event


Claim

Latent

Regulation

Settle-

ment


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A typical problem lifecycle curve

ranging from a single event

based on personal involvement

up to latent regulation with

governemnt involvement looks

the following way.


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Couple more things we have

to add:

• Reaction time

• Level of Influence (LoI) and,

• Level of Formalism (LoF)


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LoF

LoI



Reaction Time


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Now you have seen the

individual elements of the

Reputelligence™ Problem

LifeCycle.

Now we put everything

togehter!


Single

Event


Claim

Latent

Regulation

Settlement

LoF

LoI

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Time

Activists

Scentists

Intellectuals

Academia

Public Media

Politicians

Press

Government

Bodies

GroupsCLM Zone

Personal

Involvement



CLM: «Career Limiting Moves» Zone



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Oh I forgot something!

From experience the most errors

and failures are in the so called

«CLM» zone. If you are in this

zone you have to react fast,

decisive and strategic.

CLM Zone


CLM Zone

• Characteristics:

– Everything is happening at light speed

– Hyper transparency is expected

– Dialogue are as important as information

– Within a crisis you have a million friends

– There are no secrets

– Update your CV

– CLM stands for „Career Limiting Moves“


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Problem or crisis management

is a multilevel management task.

It requires your full focus and

effort as well as comprehensive

measuring and communication.It’s always asymmetrical Information «out»

there is usually not information in there (on your

side).


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So what!

You can:

• Manage your problem

• Anticipate next steps

• Explain how a problem escalates

• Plan budget

• De-escalate

• Monitor situational development


Who Is After You?

• Depending on the status you are in (single event, trend, etc.) different stakeholders will be after you.

• The following graphic shows who you should actively manage depending the status you are in.

• A problem in the first stages will attract bloggers and alike.

• A problem in a progressed state like claims or formal claim will attract politicians for instance.


Single

Event


ClaimLatent

Regulation

Settlement

Level of

Formalism

Level of

Influence

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Activists,

Scentists

Intellectuals

Academia

Public Media,

Politicians

Press

Government

Bodies

GroupsCLM Zone

$ $$$ $$$ $$ $$$ $$$$ $$$Personal

Involvement

Investigative Journalist

Opportunists your competitors

Politicians

Seconds

Minutes Hours

Days

Weeks

Months

Up to 3 Month

6-12 Months

Years

Decades

Big4

Law/ Policy makers

Bloggers

Reputelligence™ Problem LifeCycle –Political view


Dominique C. Brack


Reputelligence power point template lifecycle v3

Internet