REPUBLIC OF MACEDONIA AGENCY FOR REAL ESTATE CADASTRE REAL ESTATE CADASTRE AND REGISTRATION PROJECT IBRD Loan No.4768 – MK FINAL REPORT June 2005 - December 2010 Skopje, May 2011
REPUBLIC OF MACEDONIAAgENCy FOR REAL EstAtE CADAstRE
REAL EstAtE CADAstRE AND REgIstRAtION PROJECtIBRD Loan No.4768 – MK
FINAL REPORtJune 2005 - December 2010
skopje, May 2011
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Table of Contents5 1. EXECUtIVE sUMMARy 8 2. PLANNED OUtPUts OF tHE PROJECt 8 2.1. OVERALL PROJECT OBJECTIVES9 2.2. PROJECT COMPONENTS10 2.3. PROJECT MANAGEMENT 12 2.4. PROJECT PROGRESS MONITORING INDICATORS 14 2.5. DISBURSMENTS18 3. DEtAILED stAtUs OF tHE PROJECt AND OtHER PROJECt ACtIVItIEs IN REsPECt tO KEy PERFORMANCE INDICAtOREs18 3.1. COMPLETION OF THE REAL ESTATE CADASTRE18 3.1.1. Component1-Completingtherealestatecadastre21 3.1.2. PrivateGeodeticSector22 3.1.3. Newlegislation23 3.1.4. PublicAwarenessCampaign26 3.1.5. Customersurvey29 3.1.6. Projectmonitoringindicatorsforcomponent132 3.2. INSTITUTIONAL DEVELOPMENT AND IMPROVEMENT OF SERVICE DELIVERY 32 3.2.1. Component2-Institutionaldevelopmentandimprovementofservicedelivery34 3.2.2. Submittedcases34 3.2.3. Transactionsandtimetoprocessthetransactions36 3.2.4. UnresolvedcasesintheLocalOfficesforRECandintheCenterforRECSkopje37 3.2.5. Mortgages38 3.2.6. CustomerComplaintsHotline(Info-Line)40 3.2.7. DevelopmentofaStrategicBusinessPlanforAREC40 3.2.8. Improvementoftheworkingconditions45 3.2.9 Progressmonitoringindicatorsforcomponent247 3.3. LAND POLICY DEVELOPMENT47 3.3.1. Component3–LandPolicyDevelopment50 3.3.2. Progressmonitoringindicatorsforcomponent351 3.4. PROJECT MANAGEMENT51 3.4.1. Component4-ProjectManagement53 3.4.2. Progressmonitoringindicatorsforcomponent453 3.4.3. KeyProgressmonitoringindicatorsforallProjectactivities57 3.4.4. StatisticaldatafortheCenterforREC–Skopje61 4. INtERNAtIONAL COOPERAtION63 5. gENERAL PROJECt ACtIVItIEs AND FUtURE ACtIVItIEs63 5.1. GENERAL PROJECT ACTIVITIES63 5.2. FUTURE ACTIVITIES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
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LIst OF ABBREVIAtIONs
GIS Geo-InformationSystemGoM GovernmentofRepublicofMacedoniaIBRD InternationalBankforReconstructionandDevelopmentIT InformationTechnologyKPI KeyPerformanceIndicatorsLR LandRegistrationMTR Mid-TermReviewPAD ProjectAppraisalDocumentPMU ProjectManagementUnitRECRP RealEstateCadastreandRegistrationProjectREC RealEstateCadastreAREC AgencyforRealEstateCadastrePCC ProjectCoordinationCommitteeM&E MonitoringandEvaluationCM CadastreMunicipalitiesICB InternationalCompetitiveBidingNCB NationalCompetitiveBidingRM RepublicofMacedoniaQC QualityControlRRR RegistrationofRealEstateRightsSIDA SwedishInternationalDevelopmentAgencyTA TechnicalAssistanceLC LandCadastreLO LocalOfficeforRECWB WorldBankN/A NotAvailablei.e.NotApplicableLPAC LandPolicyAdvisoryCommitteeUNDP UnitedNationDevelopmentProgram
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EXECUTIVE SUMMARY
This Final Report summarizes the resultsachievedandthefundsusedintheimplemen-tationoftheRealEstateCadastreandRegistra-tionProject(RECRProject)fortheperiodfromsigningoftheloanJune06,2005tillDecember31,2010.
TheobjectiveofthisReportistopresent:
• To the general public, the project resultsandtheintegrationoftheprojectactivitieswithintheGovernment’seffortstoestablishaqualityRegisterforRealEstateCadastre;
• To the professional users, the project re-sults and the future perspectives for fur-ther project implementation in the newthreeyearperiodofadditionalfinancing;
• To theAREC staff, theproject results andthe futureperspectives for successful im-plementationoftheadditionalfinancingoftheproject.
The LoanAgreement IBRDNo.4768–MKbe-tween the Republic of Macedonia (the Bor-rower) and the International Bank for Recon-structionandDevelopment(IBRD)forfinancing
of the Real Estate Cadastre and RegistrationProject was signed on 06 June 2005 at theWorldBankOfficeinSkopje.
TheGovernmentofR.Macedonia,atthetimeofthesigningoftheAgreementhasappointedtheStateAuthorityforGeodeticWorks(SAGW)-nowreferredtoastheAgencyforRealEstateCadastre(AREC),astheexecutivebodyoftheProject.
TheprimaryobjectiveoftheRECRProjectistobuildanefficientandeffectiverealestateca-dastreandregistrationsystem,thuscontribut-ing to the development of efficient land andrealestatemarketsinR.Macedonia.
TheLoanclosingdatewasDecember31.2010,whichwasalsothedeadlineforcompletingallactivities.
TheamountthatR.MacedoniaborrowedfromtheIBRD(theWorldBank)is10.3millionEUR.The agreed co-financing amount provided bythe Macedonian Government is 1.52 millionEUR.
FundingsourceTotal amount allocated
Contractedby31.12.2010
%contractedby31.12.2010
Deadlineforcon-tractcompletion
WB loan 10.3millEUR 9,61millEUR 93 % 31.12.2010
MacedonianGovernment
1.52millEUR 1.21millEUR 80 % 31.12.2010
total 11.82 mill EUR 10,82 mill EUR 92 %
1. EXECUtIVE sUMMARy
Thetablebelowshowstheallocationoffundsbytheendof2010:
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The complete implementation of the projectwasexecutedincompliancewiththesetobjec-tivesandwasratedbytheWorldBankmissionthattookplaceinJune2009ashighlysatisfac-tory.Itistheopinionoftheborrowerthatthegeneralobjectivesoftheprojectandthespeci-fied project outputs have been completelyachieved. In fact, theWorld Bank has statedthat in number of areas the results are wellabovetheoutput indicators initiallyset intheProjectAppraisalDocument(PAD).
TheBankmissionshavevisited theprojectathalfyearlyintervalsbetween2005and2010.
AREC has won a World Bank award
At the end of March 2010, the World BankManagement announced the winners of thethird annual „Improving the Lives of People in Europe and Central Asia Region 2010”.TheRealEstateCadastreandRegistrationProject,implementedattheAgencyforRealEstateCa-dastre,was selectedasoneof the12award-edprojects for2010. Ina competitionof282projects and among 47well conceived nomi-nationscoveringawiderangeofareas/sectorsand countries, the Real Estate Cadastre andRegistration Project according to the WorldBank isoneof the12projectswhich showedinnovationandspecific tangible results in theimprovementofthepropertyregistrationsys-teminR.MacedoniawithanimpactonthelivesofthepeopleofRM.Thefinalceremonyeventwhereall12awardedprojectswerepresentedwiththeawardstookplaceonJune03,2010inWashington.
World Bank Managing Director Visited R.Macedonia
World Bank Managing Director Ms. NgoziOkonjo-IwealavisitedR.MacedoniaonJanuary11-12,2011,aspartofherfirsttriptoWesternBalkans.TheaimofthevisitwastodiscussthefuturegrowthagendaandreiteratetheWorldBank’s support to theGovernmentunder thenewCountryPartnershipStrategy.Ms. Okonjo-Iweala met with the Vice PrimeMinisterandMinisterofFinanceZoranStavre-skiandVicePrimeMinisterforEUAffairsVaskoNaumovskiandwithrepresentativesofcivilso-ciety.
EXECUTIVE SUMMARY
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TheManaging Director started her visit withthecadastreofficeinthecapitalofSkopje.Withthe help of a Bank-financed project, R. Mac-edoniadevelopedamodelcadastresystemintheregion.“This is a great improvement,”toldheracitizenwhocameto thecadastreofficethatmorning.“It took six months to get a title before. Today, it is done in a matter of days.”
- “I was truly impressed by the progress R. Mac-edonia made in the last 5 years reaching 99% coverage of the country by the real estate ca-dastre from 43% in 2005 and, at the same time, making a huge improvement in the quality of services. I hope Macedonia can share its expe-rience with other countries through the South-South initiative,” said Ngozi Okonjo-Iweala.
EXECUTIVE SUMMARY
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2.1. OVERALL PROJECt OBJECtIVEs
Thelong-termgoalsoftheRECRProjectaretosupporttheGovernment’sdevelopmentagen-daofpovertyreduction,promotingeconomicgrowth and increasing private sector invest-ment.
TheProjectimprovedthecoverage,complete-nessandfunctionalityoftherealpropertyandcadastreregistrationsystems,therebycontrib-utingtothedevelopmentoftherealpropertymarkets in R.Macedonia. Themain activitieswererelatedtothefollowingissues:
• Acceleratingtheestablishmentoftherealestatecadastre (REC)and theregistrationof rights throughout the territory of R.Macedonia;
• Improving processes and proceduresthroughre-engineeringofofficefunctionsand introducing automation and IT tech-nology to provide efficient registrationservicesbytheAgencyforRealEstateCa-dastre;
• Improvingtheinstitutionalcapacityofthehuman resources and strategic develop-mentofAREC,and
• Developing thegovernment’scapacity toformulatepoliciesinordertoachieveeffi-cientpropertymarkets.
Theprojecthasimprovedthesecurityofprop-erty rights and the performance of propertymarkets.Thishasfacilitatedprivateinvestment
andhascreatedpossibilitiesfornewjobs.Theproject has also reduced the time for estab-lishing the real estate cadastre by improvingthe service standards for registeringpropertytransactions from a few weeks to one day.Theseimprovements,alongwithpublicaware-nesscampaignsandcitizenhotlines,helpedtoimprove transparency and expedited servicesintheregistrationofpropertytransactions.
Inachievingtheaboveresults,theProjectex-ecutedsignificantactivitiesrelatedtodevelop-ingefficientprocedures,methodsandtechnicalsolutions for the establishment and mainte-nance of the REC, includingmodernization oftherelatedlaws,bylawsandregulations. By the end of 2010, the following project re-sultshavebeenachieved:
• TheRECcovers99.50%fromtheentireter-ritoryofMacedonia;
• Streamlined procedures for convertinglandcadastretorealestatecadastre(con-versionofpossession rights toownershiprights)inruralareas;
• Transactionsareregistered inallARECof-fices inthetimeperiodprescribedbytheLawonREC(withinaperiodfrom1to15days,dependingonthetypeofthetrans-action);
• Allcadastralsurveyingisdonethroughpri-vatesurveyors;and
• There is awell functioningmechanism intheGovernmenttoformulatelandpoliciesthroughparticipatoryprocess.
2. PLANNED OUtPUts OF tHE PROJECt
PLANNED OUTPUTS OF THE PROJECT
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2.2 . PROJECt COMPONENts
TheProjectwasimplementedthrough4Com-ponents:
• Component1:CompletingtheRealEstateCadastre
• Component2 : InstitutionalDevelopmentand Improving service Delivery
• Component3:DevelopmentofLandPolicy• Component4:ProjectManagement
Component1:
This component supported the completion ofrealestatecadastreandregistrationofrightsin99.50%ofthecountrybytheendof2010.Thecomponentincludedtwosub-components:
(I) Operational support for completion of theREC,includingbasemapping,cadastralre-survey,supportforsystematicadjudicationandregistra-tionof real estate rights, and rationalizationofregistrationprocedures;and
(II) PublicawarenesscampaignforREC(system-aticregistration).
Component2:
The objective of this componentwas to trans-formAREC into amodern and efficient agencyforrealestatecadastre,andimproveservicede-liveryinalllocalofficeswithagoaltocompletethe registrationof transactionswithin thetimeperiodprescribedbytheLawonRECbytheendoftheproject.Thiscomponentincludedthefol-lowingsub-components:
(I) InstitutionaldevelopmentofARECasanef-ficientandpublicserviceorientedagency;
(II) Promoting transparency and accountabilitythroughtheissuanceof“customerbillofrights”,establishment of a hotline for customer com-plaints,andstrengthening internal investigationofcorruptionandmisconduct;
(III) Improvingregistrationservicesforthepub-lic,focusingonAREClocalofficesandcustomerservicesforsecondarytransactions;
(IV)Development of an automated registrationandcadastresystem;and
(V) EducationandtrainingforARECstaffaswellastheprivatesectorsurveyors.
Component3:
Thiscomponentsupportedformulationandde-velopmentofpoliciesneededtoensurethecom-pletion of the real estate cadastre and the fullfunctioning of the real estatemarkets throughdevelopmentofgovernmentcapacitytocoordi-natetheformulationoflandandrealestatepoli-ciesthroughconsultativeprocesses.
Component4:
This component included support to AREC tomanagetheprojectthroughfinancingthePMUexpensesincludingcontractstaff,aswellasmon-itoringandevaluation.
PLANNED OUTPUTS OF THE PROJECT
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2.3. PROJECt MANAgEMENt
TheProjectmanagementisbasedontheLoanAgreement and the Project Appraisal Docu-ment(PAD).
Theentitiesparticipatingintheprojectimple-mentationweretheProjectCoordinationCom-mittee(hereafterreferredtoas“PCC”)andtheProjectManagement Unit (hereafter referredtoas“PMU”).
The Project Coordination Committee was chairedbytheDirectorofARECandwasmadeup of state advisors and other heads of sec-tors.TheCommitteeensuredthecoordinationamongthevarioussectorsinimplementingtheproject.
the Project Management Unitwas themaincoordinatingandexecutivebodyoftheProject,staffedwithcontractedconsultantsofrequireddisciplinesandARECstaffwiththetasktosuc-cessfullyimplementtheProjectandassuretheharmonizationofactivitiesrelatedtothemod-ernizationofthelandregistrationandcadastralsystem.ThePMUhadthefollowingfunctions:
(1)ProjectCoordination(2)Planningandbudgeting;(3)Procurement;(4)Financialmanagement;and(5)Monitoringandevaluation.
TheProjectManagementUnitreportedtotheDirectoroftheARECandcooperatedwiththeProject Coordination Committee, the ARECSectors and Departments, the AREC local of-ficesandtheCenterforREC-Skopje.
The implementation of the different ProjectcomponentswasaresponsibilityoftheexistingAREC sectors anddepartments and theAREClocal offices. The coordination of the threemain components (establishment of REC, in-stitutional development and improvement inservicedeliveryandlandpolicydevelopment)wasperformedbyARECstaff(componentco-ordinators)assignedbytheARECDirector.TheindividualsassignedwerenotpartofthePMU,but were Project Coordination Committeemembers.
PLANNED OUTPUTS OF THE PROJECT
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PLANNED OUTPUTS OF THE PROJECT
ThecapacityofthePMUwasstretchedtoitsmaximum,includingsignificantuseofovertime.TheefficiencyofthePMUwasofcrucialimportanceforthesuccessfulimplementationoftheProject.
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2.4. PROJECt PROgREss MONItORINg INDICAtORs
Monitoringandevaluationwasakeyfactorinrecognizing theproject success. TheMonitor-ingfocusedonthreeprojectareas:
1. Regularmonitoringofprojectperformancesupported by computerized system formoni-toringandevaluation,establishedintheinitialperiodofProjectimplementation.Thesystemmonitoredthenumberofpropertiessubjecttore-survey,adjudicationandtheregistrationofreal estate rights. The systemalsomonitoredthecommissions’output,thedisputesandthe
complaintsbythecitizens,andthespeedandthequalityofregisteringon-goingtransactions.
2. Regular Customer surveys (which wereinitiated in the project preparation phase) tomonitor and evaluate customer satisfactionandcompliancewithservicestandards.
3. Socio-economicandenvironmentalimpactassessmentoftheproject.
Theperformancemonitoringindicatorsusedtomonitor and evaluate the Project implementa-tionperformanceandimpactweremonitoredbytheWBSupervisionTeam,onaquarterlybasis.
Performance Indicators Outcome Indicators Use of the outcome indicators
Buildingefficientandeffectivepropertyrightsandcadastresystem,contributingtothedevelopmentofeffectivepropertymarkets
Increasednumberoftransactionswithlandandrealestate;
Increasedlevelofmortgages(withownershiprightsasacollateral);
Increasedcustomersatisfactionthroughimprovementofthecadas-treservicestandardsofthecadastreregistrationbodies
Initiatingrelevantlegalandorgani-zationalchangesanddevelopingastrategy.
Rationalizationofthebusinesspro-cessesandpolicies
Results for each component Result Indicators for each compo-nent Use of the monitoring results
(1)Completionoftherealestatecadastre
RECcovers100%oftheterritoryofRMby2009.
75%ofthelandparcelsandapart-mentshavefullyregisteredrightsintheCMsundertheproject
Increasedlevelofcaseprocessingbytheadjudicationcommissions
PercentageofregisteredownersinanestablishedRECpercadastremunicipality
Increasedparticipationoftheownersinthesystematicregistrationprocess
Improvingthemethodology,tech-nologyandtheproceduresforRECestablishment
PLANNED OUTPUTS OF THE PROJECT
ThefollowingtablereferstotheKeyPerformanceIndicatorsinthePADwhichrefertotheoverallDevelopmentObjective.
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(2) Improvement in service delivery
Implementationofnewservicestan-dardsinthelocaloffices.
Betteraccessfortheuserstotheinformationinthepartswithestab-lishedREC.
ARECplanstobecomeself-financingAgencyworkingaccordingmodernbusinessprinciples;thesurveyisperformedbyprivatesurveyors
90%registeredtransactionsaccord-ingtheestablishedservicestandards
ComplaintTelephoneHotline
Thesurveyworksare100%per-formedbytheprivatesector(bytheendoftheproject)
ARECadoptsStrategicPlan,HRDe-velopmentPlan
Improvingtheinstitutionperfor-mancesandservicestandards
Improvingthestafftraining
ImprovementandbroadeningofthePublicAwarenessCampaign
(3)LandPolicyandLegislation
TheGovernmenthasafunctionalmechanismforformulatinglandpolicy.
Formulationandadoptionofkeylandandrealestatepolicies.
Preparationoffutureregulatoryacts
4) Project managementAREChasacapacitytomanagecom-plexoperationsSustainablemonitoringandevalua-tioninAREC
TheregularM&Esystemiscomplete-lyfunctional
Implementationoftheregularclientanalysis
Completedanalysisforthesocio-eco-nomicandenvironmentalinfluences
Before2005,R.Macedoniadidnothaveawell-functioning property registration system andcitizensdidnothavesecurepropertyrights.
SincethestartofaWorldBank-fundedRealEs-tateCadastreandRegistrationProject (RECRP)inMacedoniain2005:
• Registered property transactions in thecountry have increased by 151 %, reach-ing105,567registeredtransactionsin2010comparedwith42,116in2005;
• Annual mortgages registered in the landadministrationsystemincreasedfrom2920in 2005 to 9145 in 2010, demonstrating asubstantialincreaseintheuseofownershiprightsascollateral.Over40,000mortgageshavebeenregisteredsincethecommence-mentoftheRECRPinMacedonia;
• TheoverallCustomersatisfactionincreasedfrom2.7in2005to3.67in2009(scale1-5);
• In 2005, the established RECwas 46.1 %.Attheendof2010theestablishedRECwas99.50%;
• In90%ofregistrationofficesinthecountry,theProjecthelpedreducedthetimetoreg-isterasaletransactiontofivedaysor less–downfrom60daysin2004;
• Theworksare100%performedbythepri-vatesector.Attheendof2010,therewere252licensedprivatesurveyorsand110reg-isteredsurveyingcompaniesprovidingserv-icesdirectly tocitizens inMacedonia–upfrom14privatesurveyorsandnoregisteredsurveying companies at the commence-mentoftheProject.
PLANNED OUTPUTS OF THE PROJECT
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2.5. DIsBURsMENts
ImportantLoanandProjectdatesandfinancialdataasofDecember31,2010
Approval March15,2005
Signing June06,2005
Effectiveness July08,2005
Closing December31,2010
Application deadline according
ClientConnectionwebpageApril30,2011
Commitmentchargesstart August05,2005
Firstrepayment November15,2010
Lastrepayment May15,2022
Originalamount(EUR) 10,300,000.00
Signedamount(EUR) 10,300,000.00
DisbursedfromSpecialAccount 9.613.248.83
Front-endfee 51,500.00
BalanceoftheSpecialAccount 21,834.87
Totaldisbursedamount 9,686,583.70
Percentagedisbursed 94,04%
Currentundisbursed 9,686,583.70
totaldisbursements:
AsofDecember31,2010totaldisbursementsunder IBRD loan are in the amount of EUR9,686,583.70whichrepresents94,04%ofthe
totalLoanamount(10.300.000)
Theallocationof thefinancial funds fromtheloanpercomponentsandcategoriesisshowninTables2.5.1and2.5.2.
ProjectcostbyComponent/Activity Loan funds EUR Budget funds EUR total EUR Component1:CompletingtheRealEstateCadastre
6.024.000 540.000 6.564.000
Component2:InstitutionalDevelopmentandImprovingServiceDelivery
3.400.000 525.000 3.925.000
Component3:DevelopmentofLandPolicy 244.500 9.000 253.500Component4:ProjectManagement 580.000 146.000 726.000Contingencies 300.000 300.000Frontend-fee 51.500 51.500tOtAL 10.300.000 1.520.000 11.820.000
Table 2.5.1. Allocation of the project funds per components
PLANNED OUTPUTS OF THE PROJECT
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CategoryBank Financing
(EUR)%ofexpenditurestobefinanced
1.Civil works 1.704.500 83%
2.goods 1.709.000
100%foreignexpenditures100%localexpenditures(ex-factory)83%localexpendituresprocuredlocally100%(since02.04.2010)
3.Mapping/Cadastral survey 3.544.000
100%offoreignexpenditures,83%localexpenditures,and85%localconsultants100%(since02.04.2010)
4.AdjudicationServices 1.920.000 85%100%(since02.04.2010)
5.Consultants' services including audit-ing services
1.169.000
100%foreignexpenditures83%localexpenditures,and85%localconsultants100%(since02.04.2010)
6.IncrementalOperatingCosts 202.000
95%byJune30,2007,50%byJune30,2008,25%thereafter100%(since02.04.2010)
Front-end Fee 51.500 AllocatedincompliancetoSection2.04oftheLoanAgreementtOtAL 10.300.000
Table 2.5.2. Allocation of the project funds per categoriesкатегории
IncompliancewiththeapprovalfromtheWorldBankreceivedinApril02,2010,thepercentageoffinancingfromtheLoanfundsforallcatego-
riesofexpenditureswasmodifiedto100%,andthispercentagewas retaineduntil theclosingprojectdate31.12.2010.
Table 2.5.3. Financial status of the Loan funds per project components
Description
EstIMAtED COsts CONtRACtED DIsBURsED
Loan fundsgovern.
fundstotal Loan funds Loan funds
EUR EUR EUR EUR EUR (1)CompletingtheRealEstateCadastre 6.024.000 540.000 6.564.000 5.875.493 5.807.244(2)InstitutionalDevelopmentandImprovingServiceDelivery
3.400.000 525.000 3.925.000 3.003.883 3.002.269
(3)DevelopmentofLandPolicy 244.500 9.000 253.500 225.168 225.168(4)ProjectManagement 580.000 146.000 726.000 578.572 578.568subtotal 10.248.500 1.220.000 11.468.500 9.683.116 9.613.249Front-end-fee 51.500 51.500 51.500 51.500
Contingency 300.000 300.000
tOtAL 10.300.000 1.520.000 11.820.000 9.734.616 9.664.749
PLANNED OUTPUTS OF THE PROJECT
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Loan EUR
BudgetEUR
Total EUR
ContractedLoanfunds
EUR
DisbursedLoanFunds
EURTechnicalServices-Mapping 3.544.000 94.500 3.638.500 3.367.533 3.297.801Goods 1.709.000 215.500 1.921.500 1.348.169 1.348.037CivilWorks 1.704.500 354.000 2.058.500 1.704.242 1.704.242AdjudicationServices 1.920.000 324.500 2.244.500 1.920.026 1.920.026ConsultantsServicesandAudit 1.169.000 146.500 1.315.500 1.141.147 1.141.147IncrementalOperatingCosts 202.000 88.000 290.000 202.000 201.996
10.248.500 1.220.000 11.468.500 9.683.116 9.613.249
Front-end- fee 51.500 51.500 51.500 51.500
Contingency 300.000 300.000
tOtAL 10.300.000 1.520.000 11.820.000 9.734.616 9.664.749
Attheendoftheprojectimplementation(endof2010),thetotaldisbursed amountisEUR9.613.249
Description
EstIMAtED COsts CONtRACtED DIsBURsED
Loan fundsgovern.
fundstotal Loan funds Loan funds
EUR EUR EUR EUR EUR (1)CompletingtheRealEstateCadastre 6.024.000 540.000 6.564.000 537.352 537.352(2)InstitutionalDevelopmentandImprovingServiceDelivery
3.400,000 525.000 3.925.000 523.188 523.188
(3)DevelopmentofLandPolicy 244.500 9.000 253.500 7.236 7.236(4)ProjectManagement 580.000 146.000 726.000 145.751 145.751subtotal 10.248.500 1.220.000 11.468.500 1.213.527 1.213.527Front-end-fee 51.500 51.500
Contingency 300.000 300.000
tOtAL 10.300.000 1.520.000 11.820.000 1.213.527 1.213.527
Table 2.5.4. Financial status of the Government funds per project components
Table 2.5.5. Financial status of the Loan funds per project categories
PLANNED OUTPUTS OF THE PROJECT
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year 2005 2006 2007 2008 2009 2010 tOtAL
PAD Planned (EUR) 200.000 1.300.000 2.200.000 2.900.000 2.900.000 800.000 10.300.000
Contracted (EUR) 364.478 2.464.652 3.886.558 1.521.362 1.012.557 561.217 9.683.116
Disbursed (EUR) 153.882 1.210.569 2.362.609 2.925.510 1.180.281 1.728.233 9.613.249
Balance as of 31.12.2010
Thestatedindicatorsareshowninthebelowtableandwithahistogram.
PLANNED OUTPUTS OF THE PROJECT
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3. DEtAILED stAtUs OF tHE PROJECt AND OtHER PROJECt ACtIVItIEs IN REsPECt tO KEy PERFORMANCE INDICAtOREs
Intheperiodfrom2005upto31December2010,thefollowingresultspercomponentshavebeenachieved:
3.1. COMPLEtION OF tHE REAL EstAtE CADAstRE
3.1.1. Component 1 - Completing the real estate cadastre
Component1supportedthecompletionofrealestatecadastreandregistrationofrightsinallurbanandperi-urbanareasinthecountrybytheendof2010.
TheactivitiesfromthiscomponentarepresentedintheTablebelow:
Ref Comp DescriptionTS01 1_A_1 BaseMapping(statesurvey)Gostivar-stereoplottingandproductionofinventorylists(56CM)TS02 1_A_2 ProductionofOrthophotoMaps
TS03/1
TS04
1_A_2
A)Re-surveyandCadastralMapUpdatingandsurveyofobjects-PreparationofOrto-photoMapsContractfor54CMB)Updating50-100cadastralmapsfor50CMinR.M.andsurveyofapartmentsandobjects;OutputsindigitalformDirectcontractingwith15privategeodeticfirms
TS05
1_A_2
C)Updatingcadastralmap560-610CMinRMandsurveyofapartmentsandobjects;Outputsindigitalform
TS05/1 Reambulationof18CMTS05/2 Reambulationof22CMTS05/3 Reambulationof11CMTS05/4 Reambulationof14CMTS05/ ReambulationofresidualCMAS01 1_A_3 NewcommissionsforSystematicAdjudicationAS 02/03 1_A_3 Rent+runningcostsforCommissionsinRECpremisesCS01 1_A_3 A&B)QualityControl,CheckingthedigitalrecordsContractwithlocalconsultantG01 1_A_3 TechnicalequipmentforCommissionsandfortheQCteamfordigitalizationG17 AdditonalITequipmentforthecommissionsG02 1_A_3 VehiclesforthecommissionsG03 1_A_3 Printedmaterials,files,certificates,etc.G03/2
1_A_3
2contractsG03/3 Printedmaterials,files,certificates,etcG03/4 Printedmaterials,files,certificates,etc.G03/5 Printedmaterials,files,certificates,etc.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
19
Outoftheplannedfundsforexecutionoftheactivitiesfromthiscomponentby31ofDecem-ber2010,contractsweresignedintheamountof5.875.493EUR,and5.807.244EURhasbeenpaid.
Themostsignificantoutcomefromthiscompo-nentistheestablishmentofRECon99.50%ofthe entire territory of Republic ofMacedoniaby 31 of December, 2010. The implementa-tionoftheactivitiesfromthefirstcomponentwasprecededbynumberofactivities,suchas:aero-photogrammetricsurveyof190CMssup-portedbyaPublicAwarenessCampaignunderthemotto“Markwhat isyours”,digitalizationofthecurrentcadastralplansfor260CMsandtheirupdating–reambulationintheurbancon-struction area, production of inventory lists,recruiting additional number of commissions(lawyers, surveyors and administrative assist-ants)andtrainingthesecommissionsaswellaslogistical support to theARECcommissions inthe rights registration procedure. In addition,the AREC has procured vehicles, officemate-rialsandequipment foranuninterruptedandon-timeestablishmentoftherealestatecadas-tre,whichactuallywastheessentialobjectiveofthiscomponentandtheProject.
The establishment of REC was divided intothreesectorsA,BandCenterforREC-Skopje.
By31stofDecember2010,intheCenterforREC-Skopje8cadastremunicipalities(CM)remaintobeadjudicated,while intheSectorforRECB,onlyonecadastremunicipalityremainstobeadjudicated–CMBanicaundertheauthorityoftheLocalOfficeforREC–Gostivar.Theplanistoestablisharealestatecadastreinthestatedca-dastremunicipalitiesbytheendofthesecondquarterof2011.ThegeneralconclusionisthattheestablishmentoftheRECintheurbanareas
CS02/2 1_A_4 InternationalTA-AdvisortoRECCS02 LocalTA–AdvisortoRECCS02/1 1_A_4 Intern.Consult.-OrtophotoTech.specCS02/3 Intern.Consult.RECAdv.forKumanovoOfficeCS03/1 1_A_4 Intern.Consult-ReambulationTech.specCS03/2 Intern.Consult-DigitalmappingqualitycontrolG04 1_A_4 Printmanuals,instructionsG04/1 Printmanuals,instructionsCS04/1 1_B PAcampaignorthophotosurveyCS04/2 1_B PAcampaigndesign,seminars,massmedia,printing
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
20
from2007to2010hadasignificantprogress.Atthebeginningoftheproject,theRECestab-lishment tempo was not in compliance withtheplanned tempomostlydue to the lackoflogisticalsupport,lackofmaterialsandequip-ment, technical issues, etc. In addition, thecommissionswhichwere recruited lacked theexperience inperformingworksof suchchar-acter and therefore necessary trainings wereconveyed. The LawonREC fromMarch 2008hassignificantlysimplifiedtheregistrationpro-ceduresanddecreasedtheregistrationtimein
ordertospeeduptheRECestablishmentproc-ess.TheprocedureofRECestablishmentwhichwasperformedlateronbythetrainedcommis-sions, supported by newly recruited commis-sions,aswellastheuseofreambulationdatahave increased the percentage of establishedRECintheurbanareas.Theabove-mentionedwasahighpriority toAREC from2007 to theendof2010,sincetherealestatepropertiesintheurbanareashavethehighestvaluewhichmeansthattherealestatemarketisgreatlyde-velopedandhaslargenumberoftransactions.
The following chart shows theestablishmentoftheRealEstateCadastre (REC) on the territoryof the Republic of Macedonia,onanannualbasis:
ThemapshowstheterritoryofRepublicofMacedoniaonwhichtherealestatecadas-trehasbeenestablished:
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
21
3.1.2. PrivateGeodeticSector
ThechangesandtheamendmentstotheLawon Survey, Cadastre and Registration of RealEstate Rights (Official Gazette of R. Macedo-nia#.84/2005,#109/2005and#70/2006)haveenabled:
• Establishmentofprivategeodeticpracticefor performance of operative-field worksrelatedwiththeRealEstateCadastre;
• Streamliningofproceduresforregistrationoftherealestaterights;
• Introduction of newmanner for registra-tionof realestate rights– sporadic regis-trationofrealestaterights,and
• ConversionoftheLandCadastreintoaRealEstateCadastreincertainpartsofcadastremunicipalities.
Inrelationtotheestablishmentandthefunc-tioning of the private geodetic practice andwith the purpose of following the dynamicsof itsdevelopment,thenexttableshowstwobasic indicators, i.e. the number of persons(geodetic engineers) which have successfullypassedtheexamandhaveacquiredthelicenseforauthorizedsurveyor,aswellasthenumberof registered private surveying companies inthe country working in compliance with theLawonREC,forperformanceoffieldandgeo-deticworks.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
22
3.1.3. Newlegislation
Law on Real Estate Cadastre
The Agency for Real Estate Cadastre in 2007started drafting the new legal framework, asplannedintheprojectdocuments.TheLawonRealEstateCadastrewasadoptedbytheParlia-mentinearly2008andwaspublishedintheOf-ficialGazetteofRMno.40/2008.ThenewLawonRealEstateCadastrestipulatestransforma-tionofSAGWintoanAgencyforRealEstateCa-dastre,providingtheAgencygreaterindepend-ence in themanagement that contributed toimprovedefficiencyintheperformanceaswellasimprovementoftheclientservices.TheLawintroducedtheestablishmentofanindepend-ent Chamber of Authorized Surveyors withpublicauthorizations.TheLawalso stipulatedchangesinthemethodofperformingtheream-bulation,aprocedureinwhichtherealestatedataforthelegalbasiswillbeacquiredduringthesurveyandanapplicationformalongwithaStatementforIdentificationforeachcadastreparcelseparatelywillbeproduced.TheLawonREC stipulated special procedure for registra-tionoftherealestaterightswhichenabledreg-istrationinatimeperiodofnolongerthan15days.Therealestatedataaredisplayedpublic-lyonspeciallyassignedlocationsforreceptionofdocuments-cadastreoffices.Thenewpro-ceduredoesnotincludeinterviewingofclientsandapublichearingaswiththepreviousLaw.Thisassumessimplificationoftheworkingpro-ceduresandreducedtimeperiodforissuanceofdataandregistrationofrightsintheREC.AnewfeatureintheLawonRECisthelistforconditional registrationof objects under con-
struction.TheconversionasamethodofRECestablishment, already used in the rural ar-eas, was also applied in the populated areasif thefield situationdidnotdiffermuch fromthecondition inthecadastrerecords.Forthefirsttime, theLaw forRECregulated thepro-cedures relatedwith the production of topo-graphicmaps,thespatialunits’registryandtheNational Spatial Data Infrastructure. The newLawfrom2008acceleratedtheestablishmentoftheRECandsimplifiedtheRECmaintenanceprocedures.
InDecember2010,theLawhasbeenmodifiedandsupplementedduetotheneedofsynchro-nizationoftheLawwiththeLawonCivilServ-antsaswellasduetotheneedofincorporatingtheEUdirectiveswhichrefertogeodeticworksperformedbyforeignersregisteredinR.Mac-edonia.
New Tariff Lists
AfteracquiringconsentfromtheGovernmentof R. Macedonia, on 23.12.2009, AREC an-nouncedintheOfficialGazetteofR.Macedo-niathenewTariffLists,reducingthefeesfrom10%to72%forthemostrequestedservicesforregistration intherealestatecadastreand is-suanceofdatatothelegalentitiesandnaturalpersons.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
23
3.1.4. Public Awareness Campaign
As part of Component 1, a public awarenesscampaignwasconveyedwiththeobjectiveofinforming the general public of the system,modesofoperationwithinthesystemaswellastherightsandobligationsofpropertyown-ers, project activities and changes that tookplaceandtheneedofadjustingtonewcondi-
tions. The focus of this PACwas aimed at allclients,startingfromcivilservantswhomain-tainandmanagecadastreandlandregistersinAREC, through lawyers, notaries and certifiedsurveyorstocitizensatlarge.InOctober2006,ARECinitiatedthePublicAwarenessCampaign,andinaoneandahalf-yearperiod,thisissuewassystematicallyaddressed.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
24
The main objectives of the public awarenesscampaignunderthemotto“Knowing what be-longs to whom”wereto:
(1)PromoteARECasa transparent institutionopenforcommunicationwithcitizens;(2) Educate the citizens about the AREC re-sponsibilitiesand themethods throughwhichthecitizenscanacquirerealestaterightsinaneasierandfasterway;and(3)Promotetheon-goingreformswithinARECandrequestdirectassistanceandsupportfromcitizensforamoresuccessfulimplementation,especially with regard to reducing corruptionandincreasingefficiency.
Thecampaignhasusedbrochures,TVandra-diospots,andothermediatoreachtheseob-jectives.Therewerebrochuresandpamphletsproducedanddisseminatedtoinformthepub-licoftheongoingactivities(andfees)ofAREC.ThesebrochureswerewellvisibleinallofthevisitedlocalofficesforREC.
The PAC was also focused on branding andadvertising. Advertisement boards and Bill ofRightshavebeenplacedintheCenterforRECSkopjeandall 29 localoffices forREC,wheretheclientscanget informationregardingnec-essaryinformationfortheservicesandproce-dures.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
25
Thepublicawarenesscampaignhas improvedthe AREC’s reputation both internally and ex-ternally and staff moral and ownership hasclearlyrisen.
Under the media campaign for cadastre re-forms,inNovember2007,ARECcompletedthesecondphaseof“TheCadastre-serviceforthecitizens”byorganizingweeklyforumswiththecitizens in the cities of R.M. The objective ofthese forumswas toprovide thecitizenswith
adviceforovercomingtheirproblemsinrefer-ence to their real estateproperty in the localofficesforREC. Withtheobjectivetoreachouttotheclients,ARECorganizedforums“DaysoftheCadastre”throughout the entire country. These forumswere open for all citizens who would like tomeettheARECstaffanddiscusstheproblemsrelatedwiththecadastre.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
26
3.1.5. Customer survey
In 2005, the general satisfaction of the cli-ents–usersofcadastreserviceswas2.7(ona scale from1-5). During the project, 3 cli-entsurveyswereconveyed.Duringthecon-veyanceofthesurveyswereusedquantita-tive (field surveys and questionnaires) andqualitative(focusgroups)researchmethods
inobtainingtherequesteddata.Duringthefirst survey in 2006, the methodology andthequestionnairesforconveyingthesurveyswerecreated.Duringthenexttwoclientsur-veys,theselectedconsultantcompanyuseda methodology and questionnaires whichenabledcomparabilitywiththepreviouscli-entsurveys.
Direct users Generalpopulation Professional clients totalSkopje 123 60 20 203Tetovo 59 30 11 100Kumanovo 60 30 12 102Shtip 61 30 10 101total 303 150 53 506
Outofthetotalnumberofrespondents,theaveragesatisfactiongradefor2006was3.44(onascaleof1-5)
Thesecond,outfromthethreeplannedCustomerSurveyswasconveyedinNovember2007andtheresultswereannouncedinJanuary2008.ThisCustomerSurveywasintendedtoprovidecomparableindicatorsandtoindicatepossiblechangesinthemoodandtheperceptionoftheendusersintermsoftheirservicesatisfaction,awarenessandknowledgeofthecadastre,itsroleandfunction.
Thesecondsurveyincluded1265respondents.
Outofthetotalnumberofrespondents,theaveragesatisfactorygradefor2007was3.45(onascaleof1-5).
Direct users Generalpopulation Professional clients totalSkopje 120 60 32 212Tetovo 65 40 6 111Kumanovo 65 40 6 111Shtip 65 40 4 109Bitola 65 40 4 109
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
Atthebeginningoftheproject implementation,thefirstoutofthethreeplannedcustomersurveysfortheARECserviceswasconveyed.Thefirstsurveyconveyedin2006surveyed506respondents:
27
Prilep 65 40 4 109Gostivar 30 30 5 65Gevgelija 30 30 2 62Strumica 30 30 3 63Kichevo 30 30 4 64Valandovo 30 30 2 62Delchevo 30 30 2 62Negotino 30 30 2 62Struga 30 30 4 64total 685 500 80 1265
ThethirdcustomersurveywasexecutedintheperiodSeptember–December2009.Thesurveyincludedover1588respondentsinfoursub-samples:
1. 827Macedoniancitizenusersofthecadastreservices2. 560Macedoniancitizen(generalpublic)over18yearsofage3. 10 romacitizenand30 displacedpersons–additionalrespondents4. 161professionalusers(lawyers,notaries,realestateagents,bankofficers,surveyors,enforce-
mentofficers).
Thesurveywasconductedin16municipalitiesinMacedonia,asfollows:
Direct users Generalpopulation Professional clients total
Skopje 129 61+10roma 57 257
Tetovo 70 40 13 123
Kumanovo 6940+30displaced
people12 151
Shtip 70 40 11 121
Bitola 70 39 9 118
Prilep 70 40 8 118
Gostivar 35 30 10 75
Gevgelija 35 30 4 69
Strumica 34 30 7 71
Kicevo 34 30 8 72
Valandovo 34 30 4 68
Delcevo 35 30 3 68
Negotino 35 30 4 69
Struga 37 30 6 73
Veles 35 30 3 68
SvetiNikole 35 30 2 67
total 827 600 161 1588
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
28
Overallsatisfactionofallusers(1427generalpopulationand161professionalusers)afterthe3thsurveyachievedamid-rangegrade:
IncreaseofclientsatisfactionandtrustinAREC 2009година
Satisfactionfromissuanceofcadastreservices 3.65
Staffbehaviorsatisfaction 3.85
SatisfactionfromthefunctionalityandworkconditionsinthelocalofficesforREC 3.74
Overallclientsatisfaction 3.67
Incomparisonwiththefirstsurveyin2006andthesecondsurveyin2008,theresultsareasfollows:
IncreaseofclientsatisfactionandtrustinAREC 2005 2006 2008 2009
Satisfactionfromissuanceofcadastreservices / 3.40 3.53 3.65
Staffbehaviorsatisfaction / 3.63 3.71 3.85
SatisfactionfromthefunctionalityandworkconditionsinthelocalofficesforREC
/ 3.40 3.20 3.74
Overallclientsatisfaction 2.70 3.44 3.45 3.67
secret Client
InordertoachievestandardizationandimprovementofthequalityoftheservicesinthelocalofficesforREC,ARECviaspecializedcompanieshasconductedaCustomersurvey-Secretclient.ThreecustomersurveyswereconductedviatheSecretClientintheperiodendof2007–June2009,providingthefollowingresults:
Customer survey secret Client
Dec.2007 - Feb.2008firstsecretclient
survey
Nov. - Dec.2008second secret client
survey
May - June 2009third secret client
survey
Entranceintheoffice 62,50% 44,57% 79,09%
Appearanceoftheoffice 63,91% 74,59% 75,18%
Firstcontactwithemployees 80,67% 76,42% 84,14%
Service 73,01% 60,88% 63,50%
Finalcontact 62,50% 76,11% 69,37%
Overallsatisfaction 60,71% 68,00% 72,04%
Theresultsareshowninpercentages(%)whichrepresentanindexofreachingthesetlevelofserviceprovidingstandards.Thestandardsforthelevelofservicecanbeviewedfromthefollowinglegend:
91%-100% Highresults.Itisrequiredtokeepthestandardsatthislevel.51%-90% Satisfactory results. It is required to investadditional resourcesandtime to raise the
levelofquality.0% - 50% Lowresults,modificationsandchangesrequiredimmediately.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
29
3.1.
6.
Proj
ect
mon
itor
ing
indi
cato
rs fo
r co
mpo
nent
1
Thetablecomprisesth
ekeyindicatorsfo
rmon
itoring
ofthe
projectcycleofthe
firstcom
pone
nt.
IND
ICAt
OR
Base
line
2005
2006
2007
2008
2009
2010
tota
lto
tal
tota
lto
tal
tota
lto
tal
OU
tPU
t IN
DIC
AtO
R
Compo
nent1:C
ompleti
onofthe
Rea
lEstateCa
dastre
1.A.1.Ba
seM
apping
-Gostivar
a.79,20
0ha
com
pleted
N/A
N/A
- - -
- - -
79,757
79,757
79,757
1.A.2.Re
-surveyan
dCa
dastralM
apUpd
ating
a.cat.(A)re-surveyof1
97cad
astralm
unicipalities
a.1.N
umbe
rofCMs-C
ONTR
ACTED(cumulati
ve)
N/A
N/A
5454
5454
54
a.2.N
umbe
rofCMs-C
OMPLETED
(cumulati
ve)
N/A
N/A
04
4747
47
b.cat.(B)cad
astralm
apupd
ating
in66
0cada
stralm
unicipalities
b.1.N
umbe
rofCMs-C
ONTR
ACTED(cumulati
ve)
53
213
207
216
216
216
b.2.N
umbe
rofCMs-C
OMPLETED
(cumulati
ve)
N
.A.
4790
208
211
211
c.150
,000
apa
rtmen
tsurvey(cum
ulati
ve)
N/A
N.A
.27
,301
34,872
37,732
37,732
37,732
d.250
,000
objectsurvey(cumulati
ve)
N/A
N.A
.89
,447
159,66
817
3,55
817
3,55
817
3,55
8
e.1,000
,000
parcelsurvey(cum
ulati
ve)
N/A
N.A
.13
1,73
526
6,81
528
3,31
128
3,31
128
3,31
1
1.A.3.Su
pportforth
eSystem
aticAdjud
icati
onand
RRR
a.1,000
,000
parcels
N/A
17,218
58,012
85,050
100,88
919
,454
280,62
3
b.400
,000
objects
N/A
14,626
64,237
83,353
78,204
7,75
724
8,17
7
c.N
umbe
rofinvitedclients
N/A
26,929
70,231
66,578
24,445
N/A
188,18
3
d.N
umbe
rofre
spon
dents(clientswho
sho
wed
up)
N/A
17,935
49,706
45,641
17,716
3,30
213
4,30
0
e.N
umbe
rofsolvedcases-w
ithre
gistered
rights
N/A
12,553
43,754
71,269
102,01
544
,645
274,23
6
f.N
umbe
rofsolvedcases-w
ithunregisteredrigh
tsN
/A8,49
623
,664
32,588
45,986
25,356
136,09
0
g.N
umbe
rofsup
ervision
visitsto
thepu
blicdisplaycom
mission
s-inLocalOffices
N/A
N.A
.95
100
109
3834
2
h.N
umbe
rofsup
ervision
visitsto
thepu
blicdisplaycom
mission
s-inSkopjeOffice
N/A
N.A
.98
148
225
251
722
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
30
i.A
llsurveystobepe
rformed
byprivatesectorsurveyors
N/A
N
/AN
/AN
/AN
/AN
/A
ContractsforR
eambu
lation
ofC
adastralM
unicipalities(D
irectCon
tracting
)
a.N
umbe
rofCon
tractsfo
rream
bulatio
nwith
privatesurv.Firms
(cum
ul.)
N/A
1515
1515
1515
b.N
umbe
rofcon
tractedCa
dastralM
unicipalitiesfo
rream
bulatio
n
(cum
ul.)
N/A
5342
4242
4242
c.Totalareaofth
econtracted
CMs(ha)(cum
ul.)
N/A
65,569
47,106
47,106
47,106
47,106
47,106
d.Estimated
num
berofobjectsin
thecontracted
CMs(cum
ul.)
N/A
128,96
211
0,20
611
0,20
611
0,20
611
0,20
611
0,20
6
e.Estimated
num
berofparcelsin
thecontracted
CMs(cum
ul.)
N/A
182,64
714
8,83
414
8,83
414
8,83
414
8,83
414
8,83
4
ContractsforR
eambu
lation
ofC
adastralM
unicipalities(Ten
der)-cat.(B
)
a.N
umbe
rofCon
tractsfo
rream
bulatio
nwith
privatesurv.firm
s
(cum
ulati
ve)
N/A
03
48
88
b.N
umbe
rofcon
tractedCa
dastralM
unicipalitiesfo
rream
bulatio
n
(cum
ulati
ve)
N/A
061
5566
6666
c.Totalareaofth
econtracted
CMs(ha)
(cum
ulati
ve)
N/A
076
,412
68,442
74,129
74,129
74,129
d.Estimated
num
berofobjectsin
thecontracted
CMs
(cum
ulati
ve)
N/A
096
,996
100,29
610
0,29
610
0,29
610
0,29
6
e.Estimated
num
berofparcelsin
thecontracted
CMs
(cum
ulati
ve)
N/A
021
4,02
719
9,06
719
9,06
719
9,06
719
9,06
7
Levelo
fcom
pleti
onofthe
REC
a.N
um.o
fCMswith
estab
lishe
dRE
C(cum
ulati
ve)
789
874
1,19
01,51
61,73
51,95
01,95
0
b.U
rban
CMswith
estab
lishe
dRE
C(h
a)
93,824
103,59
410
3,59
4
b.1%ofu
rban
CMswith
estab
lishe
dRE
C(cum
ulati
ve)
3.69
%4.
07%
4.07
%
c.RuralCMswith
estab
lishe
dRE
C(ha)
2,34
9,88
42,42
7,17
12,42
7,17
1
c.1%
ofruralCMswith
estab
lishe
dRE
C(cum
ulati
ve)
92.3
9%95
.43%
95.4
3%
d.%
ofthe
CMswith
estab
lishe
dRE
C(cum
ulati
ve)
46.1
%51
.1%
70.5
%84
.42%
96.0
8%99
.50%
99.5
0%
c.N
um.o
fCMswith
estab
lishe
dRE
C-w
ithcon
version
N/A
5425
187
429
443
e.N
um.o
fparcelswith
registered
rightsinallCM
swith
REC
(tho
usan
ds)
2,18
32,29
03,04
73,82
64,36
24,77
64,77
6
f.N
um.o
fobjectswith
registered
rightsinallCM
swith
REC
(tho
u-sand
s)24
2.7
248.
630
1.0
359.
747
3.6
634
634
g.N
um.o
fapa
rtmen
tswith
registered
rightsinallCM
swith
REC
(tho
usan
ds)
759.
077
1.1
797.
096
0.8
1,14
4.2
1,40
21,40
2
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
31
e.O
wne
rswith
unregisteredrigh
tsin
theCM
swith
REC
(%)
10.7
%10
.1%
9.9%
8.4%
8.8%
10.2
%10
.2%
Prop
erty
ow
ners
hip
(%) p
er g
ende
r (Ce
nter
for R
EC -
skop
je)
a.Fem
ale(%
)
35%
34%
34%
34%
b.M
ale(%
)
65%
66%
66%
66%
Prop
erty
ow
ners
hip
(%) p
er g
ende
r (M
aced
onia
with
out C
ente
r for
RE
C- s
kopj
e)
a.Fem
ale(%
)
24
%24
%24
%
b.M
ale(%
)
76
%76
%76
%
Prop
erty
ow
ners
hip
(%) p
er g
ende
r (M
aced
onia
incl
udin
g Ce
nter
for R
EC-
skop
je)
a.Fem
ale(%
)
27
%27
%27
%
b.M
ale(%
)
73
%73
%73
%
PrivateSu
rveyingPractice
a.N
umbe
rofsurveyorswith
awarde
dlicen
se(cum
ulati
ve)
b.N
umbe
rofre
gistered
surveying
com
panies(cum
ulati
ve)
1411
519
723
924
825
225
2
c.Eq
uipm
ento
fthe
registered
surveying
com
panies
041
7589
100
110
110
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
32
Theachievementsintheprevioustablesshowincreasedpercentageofregisteredrightsinthesystematicregistrationfrom2006till2010,asaresultofincreasednumberofthecommissionsforpublicdisplay,trainingsofthestaffandim-provingofworkingconditions.
TheSectorforInternalControlwassupportingthe quality control of the reambulation thatwascontractedtotheprivatesectorundertheRECRP. The QC process is a three part proc-ess involving the Sector for Internal Control,theSectorforCISandtheSectorforGeodeticWorks.Eachhadaparticulartaskandpartof
theQCtoperform. Inthepastthishasbeendoneonanad-hocbasis,alongwithotherim-portantwork.
Inadditiontheactualcadastrecontrolhasnotbeen performed consistently (the other con-trolsarefortheterrainmodelandthegeodeticnetwork). Standard workflows and a proce-duremanualforthewholequalitycontrolproc-esshavebeenestablishedandwereapprovedbyAREC’smanagementandwereusedforthecontrol of thematerials submitted under thesigned contracts. This has standardized theprocedureforQC.
Ref Comp DescriptionG25
C2-4
RenewalofAREC/PMUequipment(copiers,printers,PC,networkequipment,wirelessandother)ProcurementofERPsoftware(bidswithrequiredlicenses,con-figurationsandinstallations,submission,implementation,mainte-nance,stafftraining)
CS06/5 ProductionoftechnicalspecificationsforAREC-ERPsoftware
CS06/2 PublicAwarenessCampaign2CS06/3 StudyforestablishmentoflevelingandgravimetricnetworkCS06/4 Study–EvaluationoftheneedsfortraininginARECG18 IntroductionofaTakeaNumbersystemintheCenterforREC–SkopjeandthelocalofficeforREC-Kumanovo(pilot)G18/2 IntroductionofaTakeaNumbersysteminBitola,Gostivar,Tetovo,OhridandStrumicaCS06/1 2_A_B_C EstablishmentofInfo-LineCS07 2_A DesignoftheHeadquartersofAREC,renovationandsupervisionCW01 2_A RenovationoftheHeadquartersofARECG05 2_A FurniturefortheHeadquartersofARECCS08 2_C DesignforthelocalofficesforREC–renovation
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
3.2. INstItUtIONAL DEVELOPMENt AND IMPROVEMENt OF sERVICE DELIVERy
3.2.1. Component2-Institutionaldevelopmentandimprovementofservicedelivery
Component2wasfocusedonincreasingthecapacityoftheARECtoprovideservicestousersincludingupgradedregistrationsystems,institutionaldevelopment,eliminationofbacklogcasesandlegalaid.
33
CS08a 2_C SupervisionoftherenovationworksinthelocalofficesforREC 2_C RenovationoflocalofficesforRECCW02/2 -Region1 -Region2CW02/3 -Region3and4 -Region5 -Region6CW02/4 -RenovationofLocalofficesforREC–GostivarandVeles
G06 2_CFurnitureforlocalofficesforRECFurniturefor26localofficesforRECAdditionalfurnitureforthelocalofficesforREC
CS09 2_C DesignfortheCenterforRECSkopjeincludingsupervisionCW03/1 2_C RenovationofthefrontdeskareaintheCenterforREC-SkopjeCW03/2 2_C NewBuildingforCenterforREC-SkopjeG07/1 2_C FurnitureforthefrontdesksreafortheCenterforREC-SkopjeG07/2 2_C FurniturefortheCenterforREC-Skopje 2_C Furniture–doubledoorcabinets 2_C FurniturefortheofficeoftheHeadoftheCenterforREC-SkopjeG08 2_C EquipmentforCenterforREC-SkopjeG15 2_C Electricitypowertransformator(projectwithspecificationandconstruction)forCenterforREC-SkopjeG16 2_C Fire-extinguishingsystemfortheArchive(projectandinstalledequipment)forCenterforREC-Skopje CS 10
2_C
ClientSurvey,seminarsandworkshopsforspecializedgroupsofclientsClientSurvey1
CS10/2 ClientSurvey2CS10/3 ClientSurvey3G09 2 Procurementofhardware,softwareandnetworkingG20 2 AdditionalITequipmentfortheofficesofARECG21
2RenewalofthecurrentITequipmentandprocurementofaddi-tionalITequipmentfortheARECandlocalofficesforREC–PrinterplotterA0andcolorlaserA3
CS112_E
ConsultancyfordevelopmentofneedsassessmentforGeodeticFaculty,broadeningofcurriculum,prepareproposalforfurtherdonations
G10 2_E PurchaseofneededequipmentforGeodeticFacultyandGeodeticSecondarySchool
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
Fromthecurrentlyplannedresources for realizationof theactivities in thiscomponent,until31December2010,AREChassignedcontractsintheamountof3,003,883EUR,while3,002,269EURhasbeendisbursed.
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
34
3.2.2. Submittedcases
СWiththeincreaseofthepercentageofestablishedRECinRepublicofMacedonia,thereisalsoanotableincreaseinthenumberofcasessubmittedinAREC.
TheTablecomprisesaprojectionofthetotalnumberofsubmittedcasesintheCenterorREC–Sko-pjeandintheremaining29localofficesforRECintheperiodfrom2005tilltheendof2010:
3.2.3. Transactionsandtimetoprocessthetransactions
Fortheneedsofthisstatisticalanalysis,thetermtransactionsincludesallregisteredchangesofthedatainthecadastreregistrybook,changesofdatainthecadastreregistrybookandmaps,aswellasregistrationanddeletionofmortgages.ThetablecomprisesanoverviewintermsofthenumberofregisteredtransactionsintheCenterforRECandtheremaininglocalofficesforREC.Thisappliesfortheperiodfrom2005till2010.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
35
Theaveragetimetoprocessatransactionisshowninthetablebelow:
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
36
3.2.4. Unresolved cases in the Local OfficesforRECandintheCenterfor REC skopje
Oneofthemoresignificantproblemswhichin-fluencedtheworkefficiencyinthelocalofficesforRECisthenumberofunresolvedcases.ThisproblemisespeciallyevidentintheCenterforREC–Skopje,wherethenumberoftheseun-resolved cases is significantlybigger than the
numberofunresolvedcasesinall29localoffic-esforrealestatecadastrecombinedtogether.
Thetablebelowshowsthesituation in termsofthetotalnumberofunresolvedcasesintheCenterforREC-Skopjeandintheremaining29localofficesforREC.Thetotalnumberofunre-solvedcasesattheendof2005was21990.Attheendof2010,thenumberwas4814.
Center-Skopje 29 LO TOTAL
2005 15,035 6,955 21,990
2006 11,986 7,343 19,329
2007 7,038 1,891 8,929
2008 2,758 1,296 4,054
2009 1,810 1,052 2,862
2010 3,027 1,787 4,814
Theachievementsinthiscomponentareare-sult of the improved organization ofworkingprocessesinAREC,improvementofthework-
ing conditions (front desk system and newequipment for the employees), preparing ofnew Manuals for simplifying the procedures
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
37
3.2.5. Mortgages
Asoneofthemostimportantindicatorswhichcharacterizedtheprogressisthenumberofregisteredmort-gagesaswellasthetotalloanedmortgageamount.
• 2920registeredmortgagesbytheendof2005;• 6159registeredmortgagesbytheendof2006;and• 8148registeredmortgagesbytheendof2007,loanedmortgageamount456.348Euro.• 8573registeredmortgagesbytheendof2008,loanedmortgageamount1.090.051Euro.• 6261registeredmortgagesbytheendof2009,registeredmortgagesbytheendof1.673.845Euro.• 9145registeredmortgagesbytheendof2010,registeredmortgagesbytheendof1.938.821Euro.
forregistration(workingflowofthecases)andincreasing of the number of employees. TheRECR Project supported the activities whichledtoreductionofthenumberofunresolvedcases through: consultant services, establish-ingoffrontdesksystemsandprocurementofnecessary equipment and strengthening thehuman resources. The Center for REC Skopjehasimplementedalargenumberofagreedac-tions,including:useofchecklistsandcreation
of standard forms for basic transactions, andintroduction of POS terminals for credit cardpayment. AREC also prepared a Manual forstandardworkflowsforallpositionsintheSko-pjeoffice.Thishasallowedforstandardizationofworkprocedures andbettermonitoringofstaffandtheirworkload.Also,theManualhasenabled improving the business proceduresandtheirsimplification.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
38
3.2.6. Customer Complaints Hotline (Info-Line)
The Customer Complaints Hotline, throughwhich the customers can freely submit theircomplaintsfortheworkofthecadastreofficialsandexpresstheirpersonalexperienceconcern-
ingcertainirregularities,becameoperationalinthemiddleofJuly2006.The telephone number of the free of chargecustomerhotlineis080080800
Thenexttablepresentsthenumberofreceivedcalls.
Receivedcallsintheinfo-line
Postedquestionsonthewebpage
RequestsfromDomesticBusinessCompanies
2006 163
2007 2.520 306
2008 2.149 490 48
2009 2.066 492 20
2010 4.082 782 25
The table bellow also shows the number of posted questions on the AREC’s web page(www.katastar.gov.mk).
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
Besidestheinfo-line0800-80-800,AREChasestablishedatelephonehot-lineforforeigninvestors(003892
3171-733),whichwasextendedalsofortheneedsofthedomesticcompanies(0038923173-825).
39
A web portal was established in February 2007,
whichincludedalistingofARECproductsandserv-
icesand“FrequentlyAskedQuestions“,whereus-
erscanfindanswerstotheirquestionsandcanask
theirownindividualquestions.
TheSectorforInternalControl-DepartmentforInfo
Lineisauthorizedtomonitorthesetelephonecalls.
Aswecanseefromthischartandtable,thenumber
of calls from the citizens in theperiod from2006
till2010isgenerallyincreasingbecausetheyarebe-
comingmoreinformedaboutthescopeofthework
of AREC and due to the fact that the citizens are
nowmoreawareofthepossibilitytocallARECand
checkthestatusoftheircase.Anyinformationon
ARECisavailableattheARECwebpage.ARECiscon-
stantlypresentonTV,inthenewspapersandhasof-
tencontactswiththecitizens.ARECpromotedthe
additionalinternetservicewhichenablesinsightin
therealestatedatabasefortheentireterritoryof
R.Mforthecadastremunicipalitieswithestablished
REC.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
ARECcontinuouslyworksontheimprovement,upgradingandmaintenanceoftheweb-page
(www.katastar.gov.mk).
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
40
3.2.7. Development of a strategic Business Plan for AREC
Acting in line with one of the recommenda-tions that refer to the implementationof theWorldBankfinancedRealEstateCadastreandRegistrationProject,AREChasapproachedthedevelopment of a strategic plan and a timebasedimplementationplan.
In2007,AREChasdrafted theMainStrategicBusinessPlan for theperiod2007-2010. Inte-gralpartsof thisdocumentare the threean-nexes-strategiesfor:
-BusinessandMarketingStrategy;-HumanResourcesStrategy;and-ITStrategy
This strategic business plan was focused onthedemandsondifferentstakeholders,espe-cially the clients.Basedonananalysisof therequirementsof thevariousstakeholdersandthecurrentsituationwithinAREC,thePlande-finedthevision,strategiesandlongandshorttermobjectivesand theactivities required tomeet these objectives. After its approval bythe Government of RM, the AREC StrategicPlanbecameatoolforARECmanagementforgoverningthedevelopmentoftheAgencyandmonitoring the progress towards the objec-tives.
The Strategic Plan has enabled a practicalframeworkaswellasbasisforannualplanningofAREC.Forthispurpose,AREChasproducedanannualprogramforexecutionoftheStrate-gicPlanwhichintheprocessofmonitoringandexecutionwasregularlyupdated.
InordertodevelopaStrategyforimprovementoftheactivitiesofAREC,during2010waspro-ducedaproposedStrategicPlan forAREC fortheperiod2011-2015whichreceivedpositivecomments from the relevant ministries in R.Macedonia. In theupcomingperiod, thepro-posalwillbesubmittedtotheGovernmentofR.Macedoniaforapproval.
3.2.8. Improvement of the working conditions
Thissub-componentwasfocusedonthequal-ityoftheservicesintendedfortheclientsandimprovementoftheworkingconditionsfortheARECstaffintheCenterforREC–SkopjeandinthelocalofficesforREC.Thisincludedestab-lishinganadequatereceptionareaforthecli-ents.Thereceptionarea is informative,clientorientated,withpleasantapproachandavoid-ing any illicit activities. The sub-componentalso included reconstruction and renovationoftheoffices,procurementoffurniture,officeequipmentandmaterials.Therenovationofalllocal29officeshasbeenfullycompleted.
TheARECHeadquarterbuildingwasalsoreno-vated and new furniturewas procured.WiththecompletionoftherenovationprocedureinalllocalofficesforREC,thebrandingprocedurewascompleted,especiallythebrandingofthefrontdesks.
TheARECemployeesandclientsare satisfiedfromtheserenovationsespeciallyoffunction-ingofthefrontdeskscounters.Thefront-desksystem improved the efficiency of AREC em-ployees and the satisfactionof the citizens isincreasing.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
41
FortheneedsoftheCenterforREC–Skopjeanewbuildingwas constructed,which is com-pletely equipped with new furniture and of-ficeequipment.Thenewbuildinghasa large
and very modern reception area with multi-ple counter windows. An electronic ‘take-a-number’ queuingsystemhasbeeninstalledtofacilitatetheflowofcustomers.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
42
ThebuildingoftheCenterforREC–SkopjewasofficiallyopenedinJuly2008.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
43
•Informativebrochures
During 2010, AREC produced 5 Informativebrochures providing clear and precise guide-lines and instructions for the userswhile ob-
tainingdataandservicesofferedbyAREC.Thebrochurescompriselistofdocumentsrequiredbytheclientstobesubmittedinordertocom-pleteanapplicationaswellasthefeefortheservice.
•ElectronicCadastre
Intheprocessofthe institutionalstrengthen-ing,ARECinitiatedtheintroductionofnewdig-italregistrationsystem(E-Cadastre).
On01.06.2010,theE-CadastresystembecameoperationalattheCenterforREC–Skopje.
TheRoll-outofthenewregistrationsystemE-CadastreinalllocalofficesforRECthroughout
thecountrystartedinthesecondhalfof2010andisexpectedtoendinthefirsthalfof2012.Todate,besidesintheCenterforRECSkopje,the E-cadastre has been implemented and isoperativein5localofficesforREC.
InparallelwiththeimplementationoftheE-Ca-dastresystem,ARECintroducedanewserviceforthecitizen–insightinthestatusoftheap-plication.ThispossibilityatthemomentisonlyavailableintheCenterforREC-Skopje,whilein
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
I.
MAR TO IVF ENI BROCHURE 2010 YC FN OE RG RA E\ AL ESTATE CADASTRE \
AINODECAM FO C I L B UPER
DATA ISSUED BY THE AGENCY FOR REAL ESTATE CADASTRE IN THE CENTER FOR REAL ESTATE CADASTRE – SKOPJE AND IN THE BRANCH OFFICES FOR REAL ESTATE CADASTRE THROUGHOUT THE REPUBLIC OF MACEDONIA
II.ÊÀÍÖÅËÀÐÈÑÊÈ ÏÐÎÌÅÍÈ (Ïðîìåíè âî êàòàñòàðñêèîò îïåðàò)
I.
MAR TO IVF ENI BROCHURE 2010
YC FN OE RG RA E\ AL ESTATE CADASTRE \
AINODECAM FO C I L B UPER
DESK CHANGES (Changes in the cadastral registry)
III.ÒÅÐÅÍÑÊÈ ÏÐÎÌÅÍÈ (Ïðîìåíè âî êàòàñòàðñêèòå ïëàíîâè è âî êàòàñòàðñêèîò îïåðàò, èëè ñàìî âî êàòàñòàðñêèîò ïëàí)
II.ÊÀÍÖÅËÀÐÈÑÊÈ ÏÐÎÌÅÍÈ (Ïðîìåíè âî êàòàñòàðñêèîò îïåðàò)
I.
MAR TO IVF ENI BROCHURE 2010
YC FN OE RG RA E\ AL ESTATE CADASTRE \
AINODECAM FO C I L B UPER
FIELD CHANGES (Changes in the cadastral maps and in the cadastral registry,or only in the cadastral registry)
IV.ÒÅÐÅÍÑÊÈ ÏÐÎÌÅÍÈ (Ïðîìåíè âî êàòàñòàðñêèòå ïëàíîâè è âî êàòàñòàðñêèîò îïåðàò, èëè ñàìî âî êàòàñòàðñêèîò ïëàí)
ÊÀÍÖÅËÀÐÈÑÊÈ ÏÐÎÌÅÍÈ (Ïðîìåíè âî êàòàñòàðñêèîò îïåðàò)
MAR TO IVF ENI BROCHURE 2010
YC FN OE RG RA E\ AL ESTATE CADASTRE \
AINODECAM FO C I L B UPER
GENERAL INFORMATION ABOUT THE PRELIMINARY REGISTRATION OF A CONSTRUCTION
V.ÒÅÐÅÍÑÊÈ ÏÐÎÌÅÍÈ (Ïðîìåíè âî êàòàñòàðñêèòå ïëàíîâè è âî êàòàñòàðñêèîò îïåðàò, èëè ñàìî âî êàòàñòàðñêèîò ïëàí)
ÊÀÍÖÅËÀÐÈÑÊÈ ÏÐÎÌÅÍÈ (Ïðîìåíè âî êàòàñòàðñêèîò îïåðàò)
MAR TO IVF ENI BROCHURE 2010
YC FN OE RG RA E\ AL ESTATE CADASTRE \
AINODECAM FO C I L B UPER
GENERAL INFORMATION ABOUT THE LEGAL BASES AND ABOUT THE CONSTRUCTION-TECHNICAL DOCUMENTATION
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
44
thecomingperiodthesamewillbeplaced inuseforallotherlocalofficesforRECthrough-outthecountryassoonasthenewregistrationsystemE-Cadastrebecomesoperational in alllocaloffices.
•POSterminals
Inordertosimplifytheprocedureforsubmis-sionofapplicationbythecitizen,startingfromFebruary012010, theAgency forRealEstateCadastrestartedwiththeuseofelectronicPOSterminalsforcreditcardpaymentofallservicefees.
After the installment of the POS terminals intheHeadquartersoftheAgency,inthe29localofficesforRECandtheCenterforREC–Skopjethefollowingresultswereachieved:increasedefficiencyintheworkwiththeclientsviacreditcardpaymentoftheservicesbytheusersdueto the fact that the legal entities andnatural
persons submittingapplicationhadno longertheneedtopaythefeesonapaymentorder.Now the payment of the fees is done at thecounterwithacreditcard.
•Notarymodule
Inordertoeasetheprocessofregisteringrealpropertytransactions,ARECpromotedandes-tablishedthenotarymodulewhichwillenablesubmissionofchangeintherealestatecadas-treviaelectronicmeans.
Withthismodule,thecommunicationbetweenthenotariesandAREChasbeensimplified.Thiswillimmenselyaidthecitizenswhichforacer-tainprocedurecanprocesstheentiretransac-tion in the real estate cadastre database viathenotaryoffice.Todate,9Notaryofficesareusingthismodule,while10Notaryofficesareundergoingtrainingforuseofthismodule.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
45
3.2.
9 P
rogr
ess
mon
itor
ing
indi
cato
rs fo
r co
mpo
nent
2
Вотаб
елатасепре
зентир
аниклучни
теинд
икатор
изасле
дењена
про
ектнио
тци
клусодвтор
атако
мпо
нента.
IND
ICAt
OR
Base
line
2005
2006
2007
2008
2009
2010
tota
lto
tal
tota
lto
tal
tota
lto
tal
REsU
Lt IN
DIC
AtO
R Co
mpo
nent2:Institution
alStren
gthe
ning
and
Improv
ingSe
rviceDelivery
2.A.Institution
alDevelop
men
ta.C
ompleti
onofS
trategic,B
usiness,HRD
plans
N/A
2.
B. t
rans
pare
ncy
and
Acc
ount
abili
ty
a.B
illofrightsprep
ared
N/A
b.H
otlin
eestablishe
dN
/A
b.1.N
umbe
rofre
ceived
callsontheCu
stom
erHotlin
eN
/A16
32,52
02,14
92,06
64,08
210
,980
b.2.Customercom
plaints(lon
gwaitin
g,m
iscond
ucte
tc.)
N/A
N.A
.10
633
1649
204
b.3.C
orrupti
onre
ports
N/A
N.A
.2
00
02
b.4.G
eneralinform
ation
requ
ests(answersaregivenim
med
iately)
N/A
N.A
.94
91,17
81,31
63,69
37,13
6b.5.Spe
cificcase-relatedqu
estio
ns(in
fo-line
)N
/AN
.A.
544
935
732
338
2,54
9b.6.N
umbe
rorre
solved
info-line
requ
ests
N/A
N.A
.71
82,14
92,06
64,08
29,01
5b.7Percentageofre
solved
info-line
requ
ests
N/A
N.A
.28
%10
0%10
0%10
0%82
%
c.W
EBPageQue
stion
s&Answers(w
ww.katastar.gov.m
k)
c.1.N
umbe
rofpostedqu
estio
nsN
/AN
/A30
649
049
278
22,07
0c.2.N
umbe
rofque
stion
san
swered
with
in24ho
urs
N/A
N/A
204
364
397
662
1,62
7d.E-m
ailQ
uestion
s&Answers(@
katastar.gov.m
k)
d.1.N
umbe
rofpostedqu
estio
ns
294
294
d.2.N
umbe
rofque
stion
san
swered
with
in24ho
urs
23
423
4e.W
EBPageQue
stion
s&Answers(w
ww.katastar.gov.m
k)
e.1.N
umbe
rofpostedqu
estio
ns
158
158
e.2.N
umbe
rofque
stion
san
swered
with
in24ho
urs
12
012
0f.W
EBPageHits(w
ww.katastar.gov.m
k)N
/AN
/AN
/AN
/A21
2,24
238
9,19
860
1,44
02.C.Improv
ingRe
gistration
Services
a.R
egistrati
onoftransactio
nsin
1day
a.1.A
vg.ti
meforregistratio
noftran
sacti
onsinSkopjeCa
dastreOffice
N.A
.5d.to
1m
.5d.to
1m
.1to8days
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
46
Chan
geofd
atainth
ecada
strere
gistryboo
k(LCan
dRE
C)
54
4
Changeofd
atainth
ecadastrere
gistryboo
kandcadastreplan(fieldsurvey)
54
4
Mortgages-registratio
n
1
11
Mortgages-removaland
com
pleti
on
11
1
Den
ation
alizati
on
55
5
Registratio
ninm
ainten
anceREC
1010
10
Sporad
icre
gistratio
n
10
1010
a.2.A
vg.ti
meforregistratio
noftran
sacti
onsinother29LocalO
ffices
N.A
.1
to 1
0 da
ys1
to 1
0 da
ys3to4days
Chan
geofd
atainth
ecada
strere
gistryboo
k(LCan
dRE
C)
44
4
Changeofd
atainth
ecadastrere
gistryboo
kandcadastreplan(fieldsurvey)
45
5
Mortgages-registratio
n
1
11
Mortgages-removaland
com
pleti
on
11
1
Den
ation
alizati
on
45
5
Registratio
ninm
ainten
anceREC
46
6
Sporad
icre
gistratio
n
3
66
b.R
ecordsm
anagem
entstrategyprep
ared
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
47
Improvingtransparencyandaccountabilityalsoincludes improvement of the client services.the Customer Bill of Rights hasbeenfinalized,printed anddistributed to all local offices forrealestatecadastre inthecountry.the Inter-nal Communication Protocol is disseminatedand training activities have been carried out.The InfoLine (anexpansionof the telephonehotline)hasbeenestablishedtoimprovetrans-parency and access of thepublic. These callsreported comments, irregularities in service,andepisodesofmisconductbyARECstaff,andcase-related questions. The methodology for
the info line includes that all customers arecontactedtoensurethattheircomplaint/issuehasbeenresolved.Thishasprovedtobeaverypositivestepforward.Also,theARECDirectorhas shown a great interest inmonitoring theprocedure and the percentage of responsessubmittedtotheclientsappealingorrequest-inginformationonthisinfo-line.InMay2007,the government established a mechanism totestcitizensatisfaction fromthestateadmin-istration through citizen logbooks. Question-naireboxeshavebeenplacedintheCenterforREC-Skopje.
Ref# Component Description
CS12
3_A
LandPolicyConsultants(4contractssigned)
-InternationalConsultant
-LocalTA
-LocalTA
CS12/2-2 -LocalTA-LandPolicyProgramAssistant
CS12/2-3 -LocalTA-LandPolicyProgramAssistant-new
CS13 3_A ConsultantsforDevelopingLaws&Regulations
G11 3_A_D
Printingofdiscussionpapers,policiesandregulations
G11/1 ProcurementofbooksfortheGeodeticFaculty
CS14
3_B
Studies-(2contractssigned)
-Internationalconsultant
-Internationalconsultant-
-Stage1Studyforstatelandmanagement-Strumica
Studyforillegallybuiltobjectsandinformalsettlements
CS 3ProductionofToRDevelopmentofNSDIStrategyandToRforpro-ductionofARECdatamodelandstandards
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
3.3. LAND POLICy DEVELOPMENt
3.3.1. Component 3 – Land Policy Development
Component3wasaimedatimprovingthegovernmentcapacitytoformulateanddeveloppoliciesneededforestablishmentoftheRealEstateCadastreandcompletefunctioningofthelandandtherealestatemarkets.
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
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Fromtheplannedresources for realizationofthe activities in this component, until 31De-cember2010,AREChassignedcontractsintheamountof225.168EUR,paidinfull.
Within the activities from the third compo-nent, until 31 December 2010, the followinghasbeenachieved:
• ALandPolicyAdvisoryCommitteewases-tablished
• AWorkingGrouphasbeenestablished inreferencetotheissueofestablishinganIn-demnityFundinR.Macedonia,withintheLandPolicyAdvisoryCommittee.
• Productionof Study for Security of regis-teredrights
• productionofStudyforAccesstolandforinvestment
• ProductionofStudyforLandMarket• Production of Study for management of
statelandinruralareas• Production of pilot exercise for inventory
ofstate land inonecadastremunicipalityin R.Macedonia (municipality Strumica –constructionarea)
• Production of Study for Illegally built ob-jectsandinformalsettlements
• Researchinreferencetotheissueofestab-lishinganIndemnityFund
The study onAccess to Land for Investment waspresentedtotheLPACinSeptember2007and theMinistry of Transport has included anumber of the recommendations in the newLaw on Spatial and Urban Planning and theLawonConstructionLand.Howeverthereareanumberofother recommendations that in-
volve otherministries, themunicipalities andothers,andthesemayrequireworkinggroupstobesetupforfurtherdiscussion.Animple-mentationplanshouldbedevelopedtoconsid-er the further recommendationsof thestudyandimplementthosethatarerelevanttothecountry.
TheStudy“security of registered rights and the Law on survey, Cadastre and property rights registration”hasbeeninitiatedbytheGovern-mentofR.Macedoniawithin theReal EstateCadastre and Registration Project. Partially,thestudywasinitiatedbyacertainnumberofcommentsregardingtheinsecurityofthereg-istered rights which represents a problem inthe investmentprocedure inMacedonia. TheincompletenessoftheRECinR.Macedonia,inasensethatonlyhalfofthecountrywascov-eredbyREC,withcertaintycausedagreatchal-lengeinthecreationofthesecurityofthereg-isteredrightsfortheMacedoniancitizen.Afterthisanalysis,severaloptionstostrengthenthesecurity of registered rights were reviewed.The Studywas produced at the beginning of2007. On the basis of the findings from thisstudy, AREC drafted an implementation planwithanenextensivenumberofprovisionsal-readyincludedintheLawonRealEstateCadas-trefrom2008.Still,thekeydecisionsreferringto theguaranteeby the state -what is tobeguaranteed,whatisnottobeguaranteedandhowtheguaranteeswillbefinanced–remaintobeagreedupon.Severalministrieshaveex-pressedinterestinthismatter.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
49
In2008,theMinistryofAgricultureproducedthe study for state land management in rural areas supportedbyFAO.Theobjectivewastopresentthestatusandtheconditionduringtheadministrationofaconcessionofstateagricul-tural land inone, randomlyselectedcadastremunicipality.Thepresentationof thefindingsfrom this study served as a first step and aninitiative for LPAC to reviewall issues regard-ingthelandpolicyratherthanfocusingjustonthoseissuesraisedbytheproject.
TheStudyLand MarkethasbeenproducedinDecember 2008with the objective to collectdata and information on the situation of thelandandrealpropertymarketsinMacedonia,in the urban and rural areas, their efficiencyaswellasidentificationofthelimitations.Thestudy was produced in compliance with theproject objective: to create an efficient landadministrationandrealpropertyrightssystemleadingtowardsdevelopmentoftheefficiencyofthelandandrealpropertymarkets.
FromMay2009tillJune2009,ARECproducedthe Report Pilot exercise for inventory of state land in the urban part of strumica.Thepilotexercise produced an inventory of the stateownedlandontheterritoryofthecityofStru-micai.e.theboundariesoftheGeneralUrbanPlanof thecityofStrumica.This is tobe thefirst phase of a larger study to be developedin reference to state land management. TheStudy provided information of great impor-tanceforsustainabilityofthelandpolicyproc-essinthecountry.Ithasdeterminedthecom-plexityofthetask,thetimeandeffortneededtocompletesuchaninventory,anddevelopa
methodologyforundertakinganationalinven-toryprogram.Thispilotservedasexampleforundertaking Inventory of state landmanage-mentonlocallevelandthelevelofwholeterri-toryoftheRepublicofMacedonia.ThisstudywillalsoserveasinitialpointforpreparingtheStrategyofstatelandmanagementintheMu-nicipalityofStrumica.
InSeptember2009,ARECpresentedthe study onIllegallyBuiltObjectsandInformalSettle-ments.TheStudyhasidentifiedthefollowing:the problems with the illegally built objects,the origin and the reasons for the illegal ob-jects, current practices, and mechanisms forresolutionoftheproblemsaswellasrelevantinstitutions,typeofillegallybuiltobjects(clas-sification),andproposalsforpossiblesolutions.The Study included important recommenda-tionsformeasurestobeundertakenwiththeobjectivetoeliminatetheillegallybuiltobjectsandillegalconstructionintheurbanareas.TheStudy has developed public and transparentpolicy and directions on improvement of thelegislationandtherealsituationinrelationtothe process of identification and the processof legalization/treatment of the illegally builtobjects intheRepublicofMacedonia,aswellas recommendationsonhowtodealwith in-formal developments. The recommendationsof the Study were taken into considerationwhenpreparing the Lawon illegally built ob-jects,which came into force in thebeginningof 2011.
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
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3.3.
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DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
51
3.4. PROJECt MANAgEMENt
3.4.1. Component 4 - Project Management
Fromtheplannedresourcesforrealizationoftheactivitiesinthiscomponent,until31December2010,AREChassignedcontractsintheamountof578.572EUR,while578.568EURhavebeenpaid.
Ref# Component Description
CS12 4_A Procurementspecialist
CS 4_A Procurementassistant
CS 12/1 InternationalConsultant-ProcurementAdvisor
CS13 4_A Financial/disbursementspecialist
CS14 4_A Monitoringandevaluationspecialist
CS 4-A-2 ConsultantforLandMarketStudy
CS15 4_A Civilworkplanner
CS16 4_A Secretary
CS17 4_A TranslatorNo.1&No.2
CS18 4_A Audit
G12 4_A OfficeEquipment(PolicygroupandPMU)
G12/1 PMUFMSoftware
G13 4_A Officefurniture(PolicygroupandPMU)
G14 4_A VehiclesforPMU
Operatingcosts
ThestructureoftheProjectManagementUnitwascomprisedofthefollowingpositions:
• ProjectManager• ProjectDeputyManager• FinancialManagementSpecialist• ProcurementSpecialist• ProcurementAssistant• Civilworksplanner/Coordinator• MonitoringandEvaluationSpecialist• Translator/Interpreter• TechnicalAssistant• Cadastralsurveys/Coordinator• LegalCoordinator–Commissionsforregisteringofpropertyrights• LandPolicyAssistant
DETAILED STATUS OF THE PROJECT AND OTHER PROJECT ACTIVITIES IN RESPECT TO KEY PERFORMANCE INDICATORES
FINAL PROJECT REPORT”REAL ESTATE CADASTRE AND REGISTRATION”
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Thesuccessful implementationof thisprojectduring the 5 years period was significantlybased on the outstanding efforts, dedicationand commitmentof thePMUstaff. ThePMUstaffwithitsexperienceandexpertiseinman-aging the procurement, disbursement, finan-cial management and monitoring and evalu-ation for all project activities has providedsupport toAREC inmanagingandmonitoringtheprojectandthesuccessfule