Reporting Solutions The Easy, Effective Way to Manage Your Payments Payment Information at Your Fingertips Elavon offers a comprehensive range of flexible reporting solutions to help you maximize profits from your payment activity, track the status of specific transactions, and reduce your expenses. With MerchantConnect, our secure web-based real-time service, you can quickly and easily access payment information, while protecting cardholder and account data. Elavon’s Online Case Management solution allows you to receive and respond to chargebacks and retrieval request online. Featuring event-driven notification, you can stay up-to-date on your account activity and save valuable time and money. Easy Access to Information Online account information and robust reporting give your business the tools to manage your payment processing efficiently and effectively. You can access account support, monitor chargebacks and deposits, and review your interchange qualifications. Solution Sheet – Reporting Solutions Flexible Solutions to Manage Your Payment Activity Elavon’s reporting solutions bring together all the information you need to better manage your electronic payment processing activity. It’s available at your fingertips when you need it. 1 MerchantConnect Basic A single log-in for a single location, MerchantConnect Basic features the ability to manage your account and have convenient access to important reporting and support information. 2 MerchantConnect Premium A flexible solution for managing payments across multiple locations; MerchantConnect Premium includes all that our Basic service offers while providing additional comprehensive and versatile reporting. 3 Online Case Management (OCM) Elavon’s Online Case Management (OCM) solution allows you to easily receive, view, respond to and manage all your chargeback and retrieval activity through our online MerchantConnect Premium reporting tool. Deposit Report Chargeback List Qualified Rate Transactions that meet all of the requirements for the merchant’s industry. Merchants will pay the lowest or best discount rate for qualified transactions. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Partially Qualified Rate Transactions that meet some, but not all of the specific requirements for the merchant’s industry. Merchants will pay a higher rate for partially qualified transactions. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Non-Qualified Rate Transactions that do not meet other specific requirements for the merchant’s industry. Merchants will pay a higher rate for non-qualified transactions. Visa: CPS Retail, Retail Check Card MasterCard: Merit III, Convenience Purchase, Corporate Face to Face, International Electronic, Service Industries Visa: CPS Retail 2 (Developing Markets), CPS Card Not Present, CPS E- commerce Basic, CPS E-commerce Preferred, Retail Key Entered, GSA Large Ticket, Commercial Card Levels II & III MasterCard: Key Entered, Merit I, Electronic Commerce, Corporate Data Rates II & III, International Corporate Purchasing - Data Rate II, Corporate Large Ticket Visa: EIRF, Standard, Commercial Electronic & Standard, Signature Electronic & Standard, Infinite Electronic & Standard, Express Payment Services MasterCard: • Card must be swiped through terminal •Must close your batch daily •Only one authorization is allowed •Authorized transaction amt must match settled (deposit) transaction amt • Transaction is hand-keyed with Address Verification (AVS) •Batch was not closed daily, but within 48 hours •More than one authorization is attempted The following list of items will cause your transactions to qualify at the non- qualified rate. • Transaction is hand-keyed without AVS • Batch was not closed until 72 hours after authorization RETAIL MERCHANTS Qualification Category Category Transaction Conditions Primary Qualifications ScoreBoard Monthly Reports
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Reporting SolutionsThe Easy, Effective Way to Manage Your Payments
Payment Information at Your FingertipsElavon offers a comprehensive range of flexible reporting solutions to help you maximize profits from your payment activity, track the status of specific transactions, and reduce your expenses. With MerchantConnect, our secure web-based real-time service, you can quickly and easily access payment information, while protecting cardholder and account data.
Elavon’s Online Case Management solution allows you to receive and respond to chargebacks and retrieval request online. Featuring event-driven notification, you can stay up-to-date on your account activity and save valuable time and money.
Easy Access to InformationOnline account information and robust reporting give your business the tools to manage your payment processing efficiently and effectively. You can access account support, monitor chargebacks and deposits, and review your interchange qualifications.
Solution Sheet – Reporting Solutions
Flexible Solutions to Manage Your Payment ActivityElavon’s reporting solutions bring together all the information you need to better manage your electronic payment processing activity. It’s available at your fingertips when you need it.
1MerchantConnect BasicA single log-in for a single location, MerchantConnect Basic features the ability to manage your account and have convenient access to important reporting and support information.
2MerchantConnect PremiumA flexible solution for managing payments across multiple locations; MerchantConnect Premium includes all that our Basic service offers while providing additional comprehensive and versatile reporting.
3Online Case Management (OCM)Elavon’s Online Case Management (OCM) solution allows you to easily receive, view, respond to and manage all your chargeback and retrieval activity through our online MerchantConnect Premium reporting tool.
Deposit Report
Chargeback List
Qualified RateTransactions that meet all of the requirements for the merchant’s industry. Merchants will pay the lowest or best discount rate for qualified transactions.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Partially Qualified RateTransactions that meet some, but not all of the specific requirements for the merchant’s industry. Merchants will pay a higher rate for partially qualified transactions.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Non-Qualified RateTransactions that do not meet other specific requirements for the merchant’s industry. Merchants will pay a higher rate for non-qualifiedtransactions.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Commercial Cards
Visa:CPS Retail, Retail Check Card
MasterCard: Merit III, Convenience Purchase, Corporate Face to Face, International
Electronic, Service Industries
Visa:CPS Retail 2 (Developing Markets), CPS Card Not Present, CPS E-commerce Basic, CPS E-commerce Preferred, Retail Key Entered, GSA Large Ticket, Commercial Card Levels II & III
MasterCard:Key Entered, Merit I, Electronic Commerce, Corporate Data Rates II & III, International Corporate Purchasing - Data Rate II, Corporate Large Ticket
Visa:EIRF, Standard, Commercial Electronic & Standard, Signature Electronic & Standard, Infinite Electronic & Standard, Express Payment Services
MasterCard:Standard, International Standard, Corporate Data Rate I, Corporate T&E Rates I & II, Corporate Standard, International Corporate, International Corporate Purchasing, World MasterCard
*MasterCard only
• Card must be swiped through terminal
• Must close your batch daily
• Only one authorization is allowed
• Authorized transaction amt must match settled (deposit) transaction amt
• Transaction is hand-keyed with Address Verification (AVS)
• Batch was not closed daily, but within
48 hours
• More than one authorization is attempted
The following list of items will cause your transactions to qualify at the non-qualified rate.
• Transaction is hand-keyed without AVS
• Batch was not closed until 72 hours after authorization
• Transactions approved via voice authorization and/or force
• Commercial card used without sales tax and customer code being entered
• Sales tax and customer code (supplied by card holder) must be entered with transaction
• Salon merchants that process tips can go by the restaurant criteria if they are under sic code 7230.
RETAIL MERCHANTS Qualification Category Category Transaction Conditions Primary Qualifications
ScoreBoard Monthly Reports
©2010 Elavon Inc. Elavon is a registered trademark in the United States and/or other countries. All rights reserved. This document is prepared by Elavon as a service for its merchants. The information discussed is general in nature and may not apply to your specific situation. RPT-SOLS-1055-US Rev0710
Robust Content & Reporting Features
Online Demo AvailableGo to www.merchantconnect.com
MerchantConnect PremiumMerchantConnect Premium provides a flexible solution formanaging payments across multiple locations.
In addition to all the features provided in our Basic service,MerchantConnect Premium provides hierarchical reporting and the ability to aggregate data from multiple locations. This enables an individual store manager to access reports on a single outlet, while a regional or corporate executivecould use one log-on to view consolidated payment information on all the stores or geographic regions under his or her authority.
MerchantConnect Premium offers more comprehensive and versatile reports. For example, most reports cover a year’s worth of activity rather than the six months provided with the Basic service level. Data is searchable, and can be exported to a spreadsheet or another application for further analysis.
Other services include:
• Informative interchange qualification reports that summarize your payments, classify qualification rates, and provide insight as to why transactions are downgrading.
• The ability to easily “drill down” to view batches of transactions grouped by card type or batch reference number, or to find additional detail such as authorization information and truncated card numbers.
• An innovative transaction search feature that enables you to search by credit card number, invoice number or other criteria.
• Comprehensive password protection and card data security features to safeguard sensitive cardholder information.
• Elavon’s Online Case Management (OCM) solution allows you to easily receive, view, respond to and manage all your chargeback and retrieval activity as an optional service available through Merchant- Connect Premium.
MerchantConnect offers three service levels: Basic, Premium and Premium with OCM.
MerchantConnect BasicMerchantConnect Basic provides a single log-in for a single location and features the ability to manage your account and have convenient access to important reportingand support information.
My Account
My Account provides you with fast access to all the information you need to manage your account and ensure that you receive the best possible service. Review your merchant profile, view your statements, maintain account information, contact customer service, and monitor equipment shipment status.
My Reports
My Reports shows you timely and secure accountinginformation including deposit summaries, transaction activity, chargeback and retrieval status and links to reporting sites for our Electronic Gift Card and Electronic Check Service programs.
You also have free access to ScoreBoard, a tool designed for small business owners that provides data tracking and trending of key business metrics for up to 36 months, in-cluding analysis of volume, payment type, average ticket and transaction count.
Support
The Support Area makes it easy to find comprehensiveinformation about transaction processing, industry mandates, product support and practical tips for how to control processing costs and improve your bottom line.
• The Interchange Information Area helps you better understand the rules and regulations that determine transaction pricing. Included are charts that outline qualification categories and helpful information on how to prevent downgrades for your specific industry.
• The Compliance and Data Security section provides valuable payment industry guidelines and best practices to help you safeguard both your businesses and your customer account information.
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