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AN
O.B. LIVE GROUP PROJECT REPORT
ON
HSBC (INDIA) PRIVATE LIMITED
IS SUBMITTED TO:
N.R.INSTITUTE
OF
BUSINESS MANAGEMENT
(AFFILIATED TO GUJARAT UNIVERSITY)
TOWARDS THE PARTIAL FULFILLMENT OF
THE PAPER OF PRACTICAL STUDIES
IN THE FIRST SEMESTER OF
MASTER OF BUSINESS ADMINISTRATION
PROGRAMME
2009-10
PREPARED BY:
GROUP NO ± 12
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GROUP MEMBERS
SR. NO. NAME ROLL NO.
1 NIRMAL PATEL 09064
2 PAYAL SHAH 090863 SALONI SHAH 09091
4 HOZEFA SODAGAR 09101
5 RAHUL YADAV 09120
6 RICHA SHAH
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ACKNOWLEDGEMENT
Through this acknowledgement, we express our sincere gratitude towards all those who have
helped us in this project, which has been a learning experience.
We appreciate the cooperation extended by the executives and manager of HSBC India PrivateLimited who gave us valuable information.
We would also like to thank the Director, Prof. Dr. Hitesh Ruparel and all the faculty members
of N.R. Institute of Business Management for their support.
Finally, we express our sincere thanks to prof. Juhi Shah who guided us throughout the projectand gave us valuable suggestions and encouragement.
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PREFACE
As part of course curriculum, the first year M.B.A students are required to prepare anorganizational behavior live group project report. The objective behind preparing this project
report is to relate the management subjects to their practical application.
The preparation of this project report is based on facts and findings during the interview andinformation collected from various secondary sources such as internet and written and published
documents.
In spite of our best efforts, there may be some errors of omissions and commissions which may please be excused.
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Questionnaire for employees Name :
Age :Gender: male/ female
Job designation:
Q.1 how long you have been with the organization?
Q.2 In which department do you work?
«««««««««««««««««««««««Q.3 How do you personally rate the Company's overall performance in the following areas?
Very
Good
Good Adequate Poor Very
Poor
Departmental cooperation
Inter-departmentalcooperation
Organisation and structure
Assigning clear responsibilities
Q.4 How do you personally rate the Company's work environment methods ?
Very Good Good Adequate Poor Very
Poor
Working policies and
procedureInfrastructure
It facilities
Working environment
Q.5 How do you rate the Company's performance in actively demonstrating equal opportunitiesin the following areas?
Very Good Good Adequate Poor VeryPoor
Age
Race
Gender
Disability
Q.6 Rate your committeemen level for the long term career at HSBC?1
2
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34
5Q.7 How do you rate team work within the department?
o Excellent
o Good
o Average
o Poor
o Very poor
Q.8 How do you rate HSBC bank in employees personal development?o Excellent
o Good
o Average
o Poor
o Very poor
Q.9 How do you fell about stress level in the company?
o High
o Medium
o Low
Q.10 Which are the following reasons for stress?
o Coworkers
o Supervisors
o Overburden work
o Long working hours
o Personal life
Q.11 As an individual what measures you take to relived from stress?o Meditation/yoga
o Gym
o Recreation clubs
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o Sport activities
o Other pl specify
Q.12 Do you get any performance appraisal?o Yes
o No
Q.14 If yes then what basis?««««««««««««««««««««««««««««««««..
Q.15 How does promotion takes place in your company?o Seniority
o Merit
o Both
Q.16 What do you feel about job security?o Excellent
o Good
o Average
o Poor
o Very poor
Q.17 Rate your participation level in decision making?o High
o Medium
o Low
Q.18 Does your company provide training programmes?o Yes
o No
Q.19 If yes then at what intervals?o Monthly
o Quarterly
o Half yearly
o Yearly
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Q.20 How do you rate the company¶s overall policies?
Very good good adequate poor Very poor
Remuneration
Holiday & sick benefits
Social amentias
Special events
Arranging meetings
Q.21 Which of the following motivates you to perform better?
o Promotion
o Remuneration
o Recognition
o Other specify««««««««««««««
Q.22 Rate your satisfaction level?o EXTRemely dissatisfied
o Dissatisfied
o Neutral
o Satisfied
o Extremely satisfied
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Questionnaire for employees Name :
Age :Gender: male/ female
Job designation:
Q.1 how long you have been with the organization?Less than 1 year Less than 3years
Less than 5 yearsMore than10 years
Q.2 In which department do you work? «««««««««««««««««««««««Q.3 How do you personally rate the Company's overall performance in the following areas?
Very
Good
Good Adequate Poor Very
Poor
Departmental cooperation
Inter-departmental
cooperationOrganisation and structure
Assigning clear responsibilities
Q.4 How do you personally rate the Company's work environment methods ?
Very Good Good Adequate Poor Very
Poor
Working policies and procedure
Infrastructure
It facilities
Working environment
Q.5 How do you rate the Company's performance in actively demonstrating equal opportunitiesin the following areas?
Very Good Good Adequate Poor VeryPoor
Age
Race
Gender
Disability
Q.6 Rate your committeemen level for the long term career at HSBC?1
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23
45
Q.7 How do you rate team work within the department?o
Excellent
o Good
o Average
o Poor
o Very poor
Q.8 How do you rate HSBC bank in employees personal development?
o Excellent
o Good
o Average
o Poor
o Very poor
Q.9 How do you fell about stress level in the company?o High
o Medium
o Low
Q.10 Which are the following reasons for stress?o Coworkers
o Supervisors
o Overburden work
o Long working hours
o Personal life
Q.11 As an individual what measures you take to relived from stress?o Meditation/yoga
o Gym
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o Yearly
Q.20 How do you rate the company¶s overall policies?
Very good good adequate poor Very
poor
RemunerationHoliday & sick benefits
Social amentias
Special events
Arranging meetings
Q.21 Which of the following motivates you to perform better?o Promotion
o Remuneration
o Recognition
o Other specify««««««««««««««
Q.22 Rate your satisfaction level?
o EXTRemely dissatisfied
o Dissatisfied
o Neutral
o Satisfied
o Extremely satisfied
Questionnaire for employees
Name :
Age :Gender: male/ femaleJob designation:
Q.1 how long you have been with the organization?Less than 1 year
Less than 3yearsLess than 5 years
More than10 years
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Q.2 In which department do you work? «««««««««««««««««««««««Q.3 How do you personally rate the Company's overall performance in the following areas?
Very
Good
Good Adequate Poor Very
Poor
Departmental cooperation
Inter-departmentalcooperation
Organisation and structure
Assigning clear responsibilities
Q.4 How do you personally rate the Company's work environment methods ?
Very Good Good Adequate Poor Very
Poor Working policies and
procedure
Infrastructure
It facilities
Working environment
Q.5 How do you rate the Company's performance in actively demonstrating equal opportunitiesin the following areas?
Very Good Good Adequate Poor VeryPoor
Age
Race
Gender
Disability
Q.6 Rate your committeemen level for the long term career at HSBC?1
23
45
Q.7 How do you rate team work within the department?o Excellent
o Good
o Average
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o Poor
o Very poor
Q.8 How do you rate HSBC bank in employees personal development?o Excellent
o Good
o Average
o Poor
o Very poor
Q.9 How do you fell about stress level in the company?o High
o Medium
o Low
Q.10 Which are the following reasons for stress?o Coworkers
o Supervisors
o Overburden work
o Long working hours
o Personal life
Q.11 As an individual what measures you take to relived from stress?
o Meditation/yoga
o Gym
o Recreation clubs
o Sport activities
o Other pl specify
Q.12 Do you get any performance appraisal?o Yes
o No
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Q.14 If yes then what basis?««««««««««««««««««««««««««««««««..
Q.15 How does promotion takes place in your company?o Seniority
o Merit
o Both
Q.16 What do you feel about job security?o Excellent
o Good
o Average
o Poor
o Very poor
Q.17 Rate your participation level in decision making?o High
o Medium
o Low
Q.18 Does your company provide training programmes?
o Yes
o No
Q.19 If yes then at what intervals?
o Monthly
o Quarterly
o Half yearly
o Yearly
Q.20 How do you rate the company¶s overall policies?Very good good adequate poor Very
poor
Remuneration
Holiday & sick benefits
Social amentias
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Special events
Arranging meetings
Q.21 Which of the following motivates you to perform better?o Promotion
o Remuneration
o Recognition
o Other specify««««««««««««««
Q.22 Rate your satisfaction level?o EXTRemely dissatisfied
o Dissatisfied
o Neutral
o Satisfied
o Extremely satisfied
Questionnaire for employees
Name :Age :
Gender: male/ femaleJob designation:
Q.1 how long you have been with the organization?Less than 1 year
Less than 3yearsLess than 5 years
More than10 yearsQ.2 In which department do you work? «««««««««««««««««««««««
Q.3 How do you personally rate the Company's overall performance in the following areas?Very
Good
Good Adequate Poor Very
Poor
Departmental cooperation
Inter-departmentalcooperation
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Organisation and structure
Assigning clear responsibilities
Q.4 How do you personally rate the Company's work environment methods ?
Very Good Good Adequate Poor VeryPoor
Working policies and procedure
Infrastructure
It facilities
Working environment
Q.5 How do you rate the Company's performance in actively demonstrating equal opportunitiesin the following areas?
Very Good Good Adequate Poor Very
Poor
Age
Race
Gender
Disability
Q.6 Rate your committeemen level for the long term career at HSBC?1
23
45
Q.7 How do you rate team work within the department?o Excellent
o Good
o Average
o Poor
o Very poor
Q.8 How do you rate HSBC bank in employees personal development?
o Excellent
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o Good
o Average
o Poor
o Very poor
Q.9 How do you fell about stress level in the company?o High
o Medium
o Low
Q.10 Which are the following reasons for stress?o Coworkers
o Supervisors
o Overburden work
o Long working hours
o Personal life
Q.11 As an individual what measures you take to relived from stress?
o Meditation/yoga
o Gym
o Recreation clubs
o Sport activities
o Other pl specify
Q.12 Do you get any performance appraisal?o Yes
o No
Q.14 If yes then what basis?««««««««««««««««««««««««««««««««..
Q.15 How does promotion takes place in your company?o Seniority
o Merit
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o Both
Q.16 What do you feel about job security?o Excellent
o Good
o Average
o Poor
o Very poor
Q.17 Rate your participation level in decision making?
o High
o Medium
o Low
Q.18 Does your company provide training programmes?
o Yes
o No
Q.19 If yes then at what intervals?
o Monthly
o Quarterly
o Half yearly
o Yearly
Q.20 How do you rate the company¶s overall policies?
Very good good adequate poor Very
poor
Remuneration
Holiday & sick benefits
Social amentiasSpecial events
Arranging meetings
Q.21 Which of the following motivates you to perform better?
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o Promotion
o Remuneration
o Recognition
o Other specify««««««««««««««
Q.22 Rate your satisfaction level?o EXTRemely dissatisfied
o Dissatisfied
o Neutral
o Satisfied
o Extremely satisfied
Questionnaire for employees
Name :Age :
Gender: male/ femaleJob designation:
Q.1 how long you have been with the organization?Less than 1 year
Less than 3yearsLess than 5 years
More than10 yearsQ.2 In which department do you work? «««««««««««««««««««««««
Q.3 How do you personally rate the Company's overall performance in the following areas?
Very
Good
Good Adequate Poor Very
Poor
Departmental cooperation
Inter-departmentalcooperation
Organisation and structure
Assigning clear responsibilities
Q.4 How do you personally rate the Company's work environment methods ?
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Very Good Good Adequate Poor Very
Poor
Working policies and
procedure
Infrastructure
It facilitiesWorking environment
Q.5 How do you rate the Company's performance in actively demonstrating equal opportunities
in the following areas?
Very Good Good Adequate Poor VeryPoor
Age
Race
Gender Disability
Q.6 Rate your committeemen level for the long term career at HSBC?
12
34
5Q.7 How do you rate team work within the department?
o Excellent
o Good
o Average
o Poor
o Very poor
Q.8 How do you rate HSBC bank in employees personal development?o Excellent
o Good
o Average
o Poor
o Very poor
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Q.9 How do you fell about stress level in the company?o High
o Medium
o Low
Q.10 Which are the following reasons for stress?o Coworkers
o Supervisors
o Overburden work
o Long working hours
o Personal life
Q.11 As an individual what measures you take to relived from stress?
o Meditation/yoga
o Gym
o Recreation clubs
o Sport activities
o Other pl specify
Q.12 Do you get any performance appraisal?o Yes
o No
Q.14 If yes then what basis?««««««««««««««««««««««««««««««««..
Q.15 How does promotion takes place in your company?o Seniority
o Merit
o Both
Q.16 What do you feel about job security?o Excellent
o Good
o Average
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o Poor
o Very poor
Q.17 Rate your participation level in decision making?o High
o Medium
o Low
Q.18 Does your company provide training programmes?
o Yes
o No
Q.19 If yes then at what intervals?
o Monthly
o Quarterly
o Half yearly
o Yearly
Q.20 How do you rate the company¶s overall policies?
Very good good adequate poor Very poor
RemunerationHoliday & sick benefits
Social amentias
Special events
Arranging meetings
Q.21 Which of the following motivates you to perform better?
o Promotion
o Remuneration
o Recognition
o Other specify««««««««««««««
Q.22 Rate your satisfaction level?
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