REPORT NO.429/06 ANGUS COUNCIL STRATEGIC POLICY COMMITTEE TUESDAY 21 MARCH 2006 KEY CORPORATE PRIORITIES TO 2007 – Action Plan Report by the Chief Executive ABSTRACT Elected Members will recall that they approved Angus Council’s Corporate Plan – Key Corporate Priorities to 2007 on 6 December 2005. It was recommended at that time that the Chief Executive refine the objectives for the key corporate priorities to ensure that these objectives have SMART targets, performance indicators, lead responsibilities noted against them, and have regard to the outcomes of the budget process. 1. RECOMMENDATION It is recommended that the Strategic Policy Committee: - (a) approve the key corporate priorities action plan detailing refined objectives for the key corporate priorities. (b) note that the actions have SMART targets, performance indicators and lead responsibilities noted against them. (c) note that the performance management of the various elements of the objectives will be managed through the council’s developing Performance Management arrangements and regularly reported to committee within that context. 2. BACKGROUND The council’s Corporate Plan was developed to coincide with the lifetime of the council and listed statements of the main priorities of the council for the life of the plan from 2003 – 2007. In December 2004 a Corporate Plan Progress Report was approved through report No. 1463/04. This gave information of the corporate priorities and where there had been significant or reasonable degree of progress. It also contained information on the corporate priorities where progress had not been made or where further progress or attention was required. In October 2005 a further Corporate Plan Progress Update Report was approved through Report No.1284/05. It also contained the recommendation that there would be merit in the council taking stock, and considering what it sees as key priorities for the remainder of its lifetime. 1
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REPORT NO.429/06
ANGUS COUNCIL
STRATEGIC POLICY COMMITTEE
TUESDAY 21 MARCH 2006
KEY CORPORATE PRIORITIES TO 2007 – Action Plan
Report by the Chief Executive
ABSTRACT Elected Members will recall that they approved Angus Council’s Corporate Plan – Key Corporate Priorities to 2007 on 6 December 2005. It was recommended at that time that the Chief Executive refine the objectives for the key corporate priorities to ensure that these objectives have SMART targets, performance indicators, lead responsibilities noted against them, and have regard to the outcomes of the budget process.
1. RECOMMENDATION It is recommended that the Strategic Policy Committee: - (a) approve the key corporate priorities action plan detailing refined objectives
for the key corporate priorities. (b) note that the actions have SMART targets, performance indicators and lead
responsibilities noted against them. (c) note that the performance management of the various elements of the
objectives will be managed through the council’s developing Performance Management arrangements and regularly reported to committee within that context.
2. BACKGROUND The council’s Corporate Plan was developed to coincide with the lifetime of the
council and listed statements of the main priorities of the council for the life of the plan from 2003 – 2007.
In December 2004 a Corporate Plan Progress Report was approved through
report No. 1463/04. This gave information of the corporate priorities and where there had been significant or reasonable degree of progress. It also contained information on the corporate priorities where progress had not been made or where further progress or attention was required.
In October 2005 a further Corporate Plan Progress Update Report was approved
through Report No.1284/05. It also contained the recommendation that there would be merit in the council taking stock, and considering what it sees as key priorities for the remainder of its lifetime.
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In December 2005 the key corporate priorities that the council should focus on through to April 2007 were approved through report 1472/05. It also contained the recommendation that the objectives for the key corporate priorities be refined to ensure that these objectives have SMART targets, performance indicators, lead responsibilities noted against them, and have regard to the outcomes of the budget process. The report also noted that this would be managed through the council’s developing Performance Management arrangements and regularly reported to committee within that context. The report also makes reference to taking cognisance of these key corporate priorities during the preparation of the 2006/2007 revenue and capital budgets. It was also approved that officers will undertake initial preparatory work for the Council’s Corporate Plan 2007 – 2011.
3. KEY CORPORATE PRIORITIES TO 2007 – Action Plan The objectives to achieve the key corporate priorities have been refined in
consultation with Chief Officers. This was carried out through meetings with Chief Officers to agree the critical success factors and milestones.
The action plan (Appendix 1) has detailed SMART targets, performance
indicators and identified lead responsible officers who will ensure that the objectives are monitored.
The actions detailed in action plan (Appendix 1) had been identified by
departments through the consultations carried out for the Corporate Plan Progress Update Report in October 2005 and the Key Corporate Priorities Report in December 2005. These actions will be detailed in the relevant department’s service plan for implementation and monitoring.
4. PERFORMANCE MANAGEMENT As noted above each objective has SMART targets and performance indicators.
The introduction of the Corporate performance Management System will assist monitoring the targets and performance indicators. The performance will be reported on a regular basis to Committee.
5. FINANCIAL IMPLICATIONS There are no direct financial implications arising from the terms of this report. 6. HUMAN RIGHTS There are no human rights implications arising from this report.
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7. CONSULTATION All Chief Officers have been consulted during the preparation of this report.
David S Sawers Chief Executive Note: No background papers, as defined by Section 50D of the Local Government (Scotland) Act 1973 (other than any containing confidential or exempt information), were relied on to any material extent in preparing this paper.
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Appendix 1
Key Corporate Priorities The Key Corporate Priorities were approved by the Strategic Policy Committee in December 2005. The Key Corporate Priorities had been identified taking cognisance of current information. In doing this work, six high level priorities emerged for the council leading up to April 2007, these are: - (1) Developing the high quality council services that matter to the public. (2) Consulting and engaging with communities about the future of Angus and the
services we deliver (3) Involving managers and staff and ensure that they have the skills to delivery
quality services (4) Customer First Strategy and Implementation Plan 2005 – 2008 (5) Using performance management to help us to manage our service (6) Playing an active role in the reform and improvement of local public services
along with the Scottish Executive, and other public sector partners Within these priorities a number of specific actions were identified within plans and proposals developed by departments of the council that can be delivered within existing resources. These specific actions now need to be detailed to ensure that they have SMART targets, performance indicators and lead responsibilities against them, there also needs to be regard to the outcomes of the budget process. The following Action Plan has been drawn up under the Corporate Plan 2003 – 2007 headings with the links to the six high level priorities shown in brackets.
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5
Economy Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Maintain the road network to improve conditions for manufacturing, distributing and using goods and services (1)
Director of Roads
Mar 07 2006/07 SRMCSPercentage of Road Network at red/amber at or below 30%.
Within allocated budgets
Staffing (existing). EMR funding already allocated for 2006/07
2005/06 SRMCSPercentage of Road Network at red/amber at or below 33%
Develop and implement the Angus Rural Strategy (1)
Head of Policy and Performance / Community Planning Manager
Oct 2006
Strategy in place
No costs for developing strategy. Cost not known for implementation
Within existing resources
draft strategy out for consultation with Angus Rural Partnership –
15 Feb Community Planning Partnership –
18 March meeting of sub-group
Develop Angus Economic Development Strategy (1)
Economic Development Manager / Development & External Funding Manager
Winter 2007
Strategy adopted
Publication costs
Staff resource
Consultative draft Autumn 2006
Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Review and implementation of Angus Ahead Strategy (1)
Economic Development Manager
Ongoing Implementation of initiatives eg Tartan Day
Already budgeted
Staff resource
Successful Tartan Week Apr 06
6
Lifelong Learning Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Implementation of the Community Learning and Development Strategy (1)
Director of Education / Principal Community Learning Development Officer
Aug 07 • more citizens empowered
• constructive citizen involvement in community life
• more effective community action in response to local views
To be defined by a multi-agency audit
Commit-ment to deploy resources to address shared priorities
Four Thematic Action Plans in place
Thematic Action Plans agreed and driven by four working groups
Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Establish and deliver a training programme on single shared assessment for all relevant care groups (3)
Director of Social Work and Health
Apr 07 All relevant staff trained in Single Shared Assessment
£30,000 Split between NHS and Angus Council. Funding has been identified from Social Work’s revenue budget
Pilot SSA eCare initiative in Older Person’s Services
Project officer in post. Pilot to run from Apr 05 to Oct 06
Investors in People – support departments of the council as a whole to retain IiP (3)
Chief Executive / Personnel Services Manager
Ongoing
Retention of standard
Unknown at present
Staff time
Council wide IiP achieved Dec 05
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Healthy Safe and Caring Communities Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Create, implement and monitor Angus Physical Activity Strategy (1)
Director of Leisure Services / Head of Sports Services
Nov 06 Strategy approval. Implement recommend-ations Create Action Plan
Printing of final document
Staff time. Methods used to carry out wider consult-ation
complete internal consultation - April 2006
complete wider consultation – July 2006
Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
publish document and implement Action Plan - Nov 2006
link to Joint Health Improvement Plan
Implementation of Anti Social Behaviour Strategy (3)
Director of Housing / Community Safety Manager
Mar 08
Completion and publishing of strategy within prescribed timescales. Completion of annual reports on progress of implementation to Scottish Executive. Ongoing monitoring and evaluation to ensure targets and milestones
No additional costs are anticipated. Implementation will be funded from continuing approved funding from Scottish Executive for Safer Communities and tackling Anti-Social Behaviour
To be met from existing resources
The strategy includes a significant range of milestone targets over a wide range of anti-social issues and these are fully listed at the rear of the strategy document. First Annual Report
Following joint agency consultation the strategy was completed and submitted to the Scottish Executive by end of Mar 2005 Outcome
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are being achieved
on Outcome Agreements 2005-2006 due to be submitted to Scottish Executive by end April 2006
Agreements were agreed with partner agencies and were approved by the Scottish Executive in Dec 2005
Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Strategy formerly launched by the Chief Executive and Chief Constable on 6 Feb 2006
Implement road safety measures (3)
Director of Roads Mar 07 Completion of 20mph speed limits at schools programme
Funded by Scottish Executive Grant
Staffing (existing). Ring fenced funding allocated for 2005/06/ 07
Speed limits in place at 30 schools by June 2006
Report on location of pedestrian casualties to identify accident “black spots”
Nil
Collation of data from Accident Database by Nov 06
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School Travel Plans in place for all 67 schools in Angus
20 School Travel Plans in place by June 2006
Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Inspect / advise / enforce new EC Hygiene regulations from January 2006 (6)
Director of ECP Apr 06 In-house training completed and procedures in place for April
Within existing revenue budgets
Staff time Apr 06 On target
Drugs and Alcohol Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Oversee and progress the implementation of the Drug and Alcohol Action Plan and ongoing monitoring of effectiveness of Operation Dry Up (1)
Director of Social Work and Health
Annual Plan
Reduction in harm associated with substance misuse in Angus. Plan submitted to the Scottish Executive
Costs for implementation of the Plan have yet to be identified
Funding for DAAT is provided by the Scottish Executive
Finalise Drug and Alcohol Care Group strategy
Local improvement targets for substance misuse services are in place
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Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Develop a focus on alcohol across the Community Planning Partnership
Director of Social Work and Health
2010 Reduction in harm associated with alcohol misuse in Angus
To be identified Engagement of all key planning partners Develop a healthy communities collaborative model in Angus Develop specific targeted initiatives
Community Planning Partnership has agreed to adopt a focus on alcohol across all thematic groups. This work is being led by DAAT
Health and Community Care Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Joint Angus loan equipment service protocols to be developed and implemented (1)
Director of Social Work and Health/ Head of Older People’s Services
Apr 07 Joint loan equipment store in operation. Improved service provision
£53,500 £45,000 provided by the Scottish Executive. Balance of funding to come from NHS and LA Revenue Budgets
new IT system commissioned
new store opened training provided
to relevant staff policies and
procedures rewritten
Project Officer appointed New IT system to be operational by 4 Apr Detailed project plan being developed
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Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Progress the local implementation plan for Mental Health Care and Treatment Act (1)
Director of Social Work and Health
Apr 07 Act fully implemented and systems in place to monitor impact of legislation
£231.000 Additional funding provided by the Scottish Executive
dedicated MHO Service in place
enhanced Independent Advocacy Services in place
additional Community Supports and Daycare services in place
systems in place to monitor impact of legislation
Additional Community Supports and Daycare services have been commission-ed Impact of legislation to be monitored as part of the Social Work hotspot monitoring arrange-ments
Finalise and implement Angus Older Persons Strategy (1)
Director of Social Work and Health / Head of Older People’s Services
Apr 07 Clear strategy in place with an explicit model for future service delivery linked to financial envelope in place
commission research re future needs in Angus -Apr 06
BV Review of Older Persons Services to be completed – Sept 06
future model of service provision defined
Research proposal complete BV Review ongoing
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Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Develop and progress Angus Carers Strategy (1)
Director of Social Work and Health / Head of Older People’s Services
Apr 07 Strategy published with year-on-year actions highlighted and local improvement targets in place and being met
Additional resources to fully implement strategy have yet to be identified
strategy produced
annual review of strategy
ensure involvement of all stakeholders in progressing year- on-year objectives
Carers Strategy produced Nov 05 Annual review of Strategy to be produced in Nov 06 Carers planning group has involvement from all relevant stake-
holders Carers Planning Group actively monitors progress against the strategy and reports to the Joint Manage-ment and Commissio-ning Group
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Children Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Progress Angus Children’s Integrated Services Plan (1)
Director of Education/Director of Social Work and Health
Apr 08 Integrated Children’s Services Plan in place and being implemented
integrated Children’s Services Plan produced
produce annual review of plan
review use of Changing Children’s Services fund
Review of plan to be produced June 06 Use of Changing Children’s Services fund agreed for 06/07
Implement National Child Protection Framework for Standards (1)
Director of Social Work and Health / Chair of Child Protection Committee
Apr 07
Child Protection Service meet National Standards
£127,000
Funding identified from Changing Children’s Services Fund
audit services
against National standards
appoint Child Protection Development Manager
appoint multi-agency Child Protection Training Co-ordinator
Audit of services against National standards complete and action plan in place Child Protection Develop-ment Manager in post
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Environment Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Enforcement of the No Smoking arrangements in public places (6)
Director of ECP 24 Mar 06 All staff trained and procedures in place for March
External grant aid secured
New and existing staff time
24 Mar 06 On target
Develop and implement Green Transport Plan
Director of Planning & Transport/Senior Development Plan Officer
1) Dec 06
Publication of Finalised Green Travel Plan for Angus Council
Funding from TACTRAN award
Utilise TACTRAN Travel Plan Officer
Draft Plan
Draft Plan Prepared 2005
2) Apr 08
Sustainable Transport Plans developed for major employers at a Regional level
Travel Plan Strategy supporting overall Transport Strategy for Tayside and Central Scotland Transport Partnership
Scottish Executive funding of £65,000 per annum for 2006-07 and 2007-08 awarded to TACTRAN for the appointment of Travel Plan Officers
Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Review and implement initiatives to expand recycling (6)
Director of ECP Roll-out May 06 (survey of outcomes Nov 06)
Kerbside recycling Phase 4 roll-out on time, and satisfactory survey in six months
External grant aid secured
New and existing staff plus new vehicles and equipment
External review of recycling impact due in Nov 06
On target
15
Customer Care Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Finalise and implement the Communications Strategy (internal and external communications) (2)
Chief Executive / Public Relations Manager
Nov 06 Strategy and Action Plan completed and agreed
Nil Staff time Draft Strategy and Action Plan consultation by Sept 06
Consultation via the Angus Citizens’ Panel (2)
Head of Policy and Performance
Ongoing
Surveys carried out and analysed
Nil
Within Resources
Citizens’ Panel survey carried out: - May / June 2006 Oct / Nov 2006 Feb / Mar 2006
Have Your Say database (2)
Head of Policy and Performance
Ongoing
Consultation carried out on major issues
Nil
Within Resources
Maintain Have Your Say database
Customer First Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Development and implementation of council newspaper (2)
Chief Executive / Public Relations Manager
Mar 06 Magazine produced and distributed
Staff time First edition under production
To develop and maintain high levels of customer care skills and awareness across all Council staff (4)
Personnel Services Manager / Employee Development Manager
March 2006
Achievement of Customer Service SVQs and Assessor Units by first group
None
Staff time
On target
16
To ensure the effective and efficient deployment in support of the Customer First programme (4)
Director of IT / Business Systems Manager & Software Services Manager
Mar 07 Provision of technical infrastructure to support and sustain the objectives of the Customer First Strategy
Staff time Corporate Address Gazateer – Aug06 Smartcard Technology – Dec 06 Customer Relationship Management – Mar 07
To effectively integrate service users needs and requirements into the process of configuring service delivery (4)
Head of Policy and Performance
Apr 06
Community Engagement Model operational
Nil
Staff resources
Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
ACCESS Angus (4) Director of Housing/Head of Policy and Performance
Oct 06 Review ACCESS Best Value Review and prepare detailed action plan
Nil Staff resources
To review existing business processes and evaluate options for improving the customer contact experience and/or improving operational efficiency (4)
Head of Policy and Performance
Mar 07
All council services with direct customer contact – process mapped and improvements agreed
Unknown at present
Staff time
Completion of Benefit Realisation Pilot
17
Community Planning Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Community partnership meetings scheduled for each area throughout the year (2)
Community Planning Manager /Community Planning Officers
Ongoing Development of community activities
Within resources
Regular meetings (monthly or bi monthly)
Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Implementation of the Community Engagement Model (see Best Value) (2)
Head of Policy and Performance
Ongoing Community Engagement Model fully implemented
Within resources
report to PMG – 13 March 2006
link to CPMS – 2 days consultancy 1 in March / 1 in May 06
build in other group meetings e.g. Health and Police
develop actions from consultancy
report to thematic groups
Develop new Community Plan (6)
Community Planning Manager
2007
Agreed Community Plan with long term vision from 2007
- within Community Plan budget for Planning day - Community Plan published using Corporate Services budget
Staff time for holding planning day
one to one meetings with partners
draft for Partnership Planning Day – June 2006
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Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Develop Performance Management with Community Planning Partners (5)
Community Planning Manager
2007 Agreed Performance Management System established
NHS Tayside developing citi-stats / Angus Council developing Excelsis / Tayside Police developing Intelligence model – meeting held follow up meeting to be arranged Community Plan in Excelsis model
City Regions (6)
Head of Policy and Performance
Sept 06
Dundee City Council Vision revisited
Nil
Staff time
Angus comments –June 06
Currently under review
Implementation of the Active Citizenship Strategy and Action Plan (6)
Community Planning Manager
Mar 07
Implementation of Active Citizenship Strategy and Action Plan as per timescales
Community Planning Manager / Community Planning Team and Lead Officers Local Areas / Partners
progress to Angus Community Planning Partnership – August 2006 work to implement strategy as per Action Plan
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Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Evaluation and continuation of the Angus 50+ Project Action Plan (6)
Community Planning Manager / Principal Officer Community and Learning Development
Evaluation to be completed – Apr 06
Evaluation of the 50+ Pilot Project
Funded to 31/3/06 by SEED. Future funding uncertain
To be identified on completion of evaluation
extend funding to evaluate project and develop business case is being sought slimmed down version of project being considered
Discussion underway with Scottish Executive regarding funding
Best Value Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
Integrate service planning and budgeting process (1)
Chief Executive / Acting Director of Finance and Head of Policy and Performance
Mar 07 Reliable forward financial forecasting
Explicit corporate/strategic direction regarding priorities and aims
Clear outcome expectations
Overt linkage to other key plans
None Additional existing staff involve-ment but no additional staff
Issue updated and aligned service plan and budget guidance in August 2006 and report progress through the Budget Strategy Group
Financial forecasting mechanisms are in place and the overall transparency of linkage between strategic/ service planning to budgets is evident
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Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria a
Additional Costs
Resource Implications
Milestone Target
Update
Service plans and budgets developed in parallel via an aligned timetable
Establish a performance review system
Transparent budget process whereby strategic and service planning processes inform budget setting
Implementation of the Community Engagement Model (see community planning) (2)
Head of Policy and Performance
Ongoing
Community Engagement Model fully implemented
Within resources
report to PMG –
13 March 2006 link to CPMS – 2
days consultancy 1 in March/1 in May 06
build in other group mtgs. e.g. Health and Police
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Priority Objective
Responsible Officer & Lead Officer
Target Date for Completion
Success Criteria
Additional Costs
Resource Implications
Milestone Target
Update
develop actions from consultancy
report to thematic groups
Develop and implement Flexible Working Policy (3)
Personnel Services Manager
Apr 07
Adoption of Policy
Cost neutral
Staff time
Proposals
developed Oct 06
Performance Management Process to be implemented by March 2007 (5)
Head of Policy and Performance / Policy and Performance Officer
Mar 07
Excelsis fully operational
Nil
Staff time
As set out in Implementation Plan
Currently underway
Senior Management Review to be fully implemented by June 2006 (6)
Chief Executive
June 06
Revised Management Structure in place
Nil
Staff time
All senior management posts filled
The filling of redefined posts underway
Development of Public Performance Reporting Arrangements (5)
Head of Policy and Performance / Policy and Performance Officer
Mar 07
Cross council Public Performance Reporting Arrangements agreed and implemented
Cost neutral
Staff time
Corporate Public Performance Reporting Arrangements in place
Draft proposals being developed
WDSJRae/JR JeanR/Corporate Plan/Corporate Priorities to 2007/Corporate Priorities Action Plan March 06