This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Following are the results from the 200X fiscal year end report card. Year end satisfaction surveys were disseminated to all CFOs
CEOs, CIOs and other members of management. The respondents were asked to rank; on a scale of 1-5, Internal Audit's performance
on and the importance of sixteen different characteristics. The results below depict the weighted average of all responses received for a
particular question as well as the total number of responses received for each rating. The Internal Audit department would like to thank
all of those who took the time to respond and assist internal audit in continuing to improve the service and quality of the internal auditfunction. In cooperation with management these results will be used to recognize service and quality related issues and focus on
particular areas to change or improve.
Performance on Issue Importance of IssueThe numbered bubble on the scale indicates the
weighted average for all answers received.
The italic numbers under each scale indicate the
number of responses for that score.
The figure above the scale indicates last years
weighted average.
N e e d s I m p r o v e m e n t
B e l o w A v e r a g e
A v e r a g e
G o o d
E x c e l l e n t
L o w B e l o w A v e r a g e
A v e r a g e
M o d e r a t e
V e r y H i g h
The numbered bubble on the scale indicates the
weighted average for all answers received.
The italic numbers under each scale indicate the
number of responses for that score.
The figure above the scale indicates last years
weighted average.
1. Ability of the internal audit department to LY: 3.86 LY: 4.54recognize and report internal control issues 1 2 3 4 5 1 2 3 4 5
0 2 4 10 6 0 0 2 4 15
Comments:
"Excellent initiative on Y2K".
2. Ability to follow up on, resolve, and close LY: 3.83 LY: 4.42
internal control issues 1 2 3 4 5 1 2 3 4 5
0 0 9 5 7 0 0 3 5 13
Comments:
"Most often I have seen Internal Audit focus on the reporting process, less on follow-up and closing".
3. Participation in improving the business LY: 3.14 LY: 4.23
performance of the company 1 2 3 4 5 1 2 3 4 5
0 2 6 8 3 0 2 5 6 9
Comments:
"The Internal Audit team is reactive in retrospective but getting better".
4. Ability of the internal audit department LY: 3.75 LY: 4.39
to gain respect of management 1 2 3 4 5 1 2 3 4 5
0 1 5 8 7 0 0 0 12 9
Comments:
"Probably management's responsibility".
"Good follow through and delivery".
"This is an area that Internal Audit can be instrumental in training and mentoring management on issues managers may not be