REPORT BY THE MINISTER FOR PUBLIC WORKS AND …€¦ · delivering easy to access customer centric services and information for Queenslanders; Efficient Government - adopting a one

REPORT BY

THE MINISTER FOR PUBLIC WORKS AND INFORMATION AND COMMUNICATION TECHNOLOGY

THE HONOURABLE ROBERT SCHWARTEN MP

VISIT TO SINGAPORE AND GERMANY

25 February – 7 March 2010

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Index 1.0 Introduction and Executive Summary......................................................................... 3 2.0 Singapore.................................................................................................................... 6

NCS............................................................................................................................. 6 SingTel ........................................................................................................................ 8 Microsoft...................................................................................................................... 9 HortPark ...................................................................................................................... 9

3.0 Hannover, Germany ................................................................................................. 12

CeBIT Hannover ....................................................................................................... 12 Broadband World ...................................................................................................... 13 NICTA ....................................................................................................................... 13 Senator Kate Lundy Keynote Speech....................................................................... 13 Fraunhofer................................................................................................................. 13 Connected Living ...................................................................................................... 14 SAP........................................................................................................................... 14 Deutsche Telekom .................................................................................................... 14 Rittal .......................................................................................................................... 15 H20............................................................................................................................ 15 SAP – Jim Snabe, Global Co-CEO........................................................................... 15 Amazon Web Services.............................................................................................. 16 Software AG.............................................................................................................. 16 Bundes Druckerie ..................................................................................................... 16 IBM Germany............................................................................................................ 17 SAP........................................................................................................................... 18

4.0 Dresden, Germany................................................................................................. 20

Volkswagen............................................................................................................... 20 Attachments Attachment 1 List of Attendees ........................................................................................ 21 Attachment 2 List of publications/material ....................................................................... 24

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1.0 Introduction and Executive Summary Within the parameters of Toward Q2 Tomorrow’s Queensland, the Queensland Government developed a strategy for Government ICT for the period 2009-2014. The Premier, Anna Bligh launched this strategy Toward Q2 through ICT in September 2009. This whole-of-Government strategy focuses on four areas: Accessible Government - delivering easy to access customer centric services and information for Queenslanders; Efficient Government - adopting a one government ICT approach across government agencies; Effective Government - supporting front line service delivery; and a Strong Industry Government Partnership - developing a mature industry/government relationship. This strategy outlines the Government’s integrated approach to ICT within Queensland and provides guidance on the priority areas for action over the next five years. At the forefront of these ICT initiatives will be the e-Government channels that provide the citizens of Queenland with the information and services of Government. Behind these channels will sit the agency applications that will store and manage the information of Government. It was against this backdrop that an overseas visit to Singapore and Hannover, Germany was planned for 25 February to 7 March 2010. In Singapore, particular emphasis was on the experiences of NCS, SingTel and Microsoft in relation to e-Government activities. Hannover, Germany was the venue for CeBIT 2010, the world’s leading ICT Convention and Exhibition event. As I also have responsibility for QFleet, the Queensland Government’s 14,000 vehicle fleet operations, I took the opportunity while in Germany to spend a day with Volkswagen to not only inspect their manufacturing facilities, but more importantly to have discussions with their executives regarding the current state and their future plans in relation to vehicle emissions and other environmental and safety aspects. The key ICT issues covered during discussions with NCS, SingTel and Microsoft during the Singapore visit can be summarised as follows: • Consolidation of data centres, hardware, and networks has continued since my last visit

to these organisations in Singapore some three years ago. The expected cost efficiencies have been obtained as agencies move within a NCS/Government virtual cloud computing regime. Discussions regarding the NCS achievements in this area only reinforces the Queensland Government’s decision to mandate the rationalisation of ICT hardware, software and network platforms for Government agencies.

• The advances in e-Government while impressive, only serve to indicate the huge groundswell of demand for improved access to government services and information by the citizens and business community of Singapore. While e-Government advances are a priority of the Premier of Queensland, the experiences of Singapore would indicate that we must not underestimate the community demands that will flow from offering this improved functionality and services to our citizens. Rather than being of concern, I believe this only heightens the need to focus our investment in the accelerated introduction of these service channels.

• The continued roll out of an NBN throughout Singapore over the next two years is providing a platform for the ambitious application of new technologies across all areas of government operations. Coupled with the opportunities presented by the physical

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NBN fast fibre network, government service delivery is also taking advantage of speeds of up to 40mps in mobile wireless technologies.

While modern ICT has tended to produce large and complex applications to service a vast array of government and business operational requirements, SingTel is also tapping into the huge demand for small basic ICT systems to provide support for the SMEs of Singapore with the clear aim of improving their productivity and hence their contribution to overall economic development. The successes achieved via this venture will be discussed further with the Department of Employment, Economic Development and Innovation. The benefits of the visit to CeBIT Hannover were considerable. The delegation visited a large number of the world’s leading software and infrastructure providers and was briefed on the latest developments in relation to information and communication technology directions. Of particular note was the high focus by a number of countries and companies on the service delivery possibilities that broadband roll out will bring. While some countries are at different stages of broadband roll out and take up, there are a large number of companies devoting research and development time to applications which can utilise the bandwidth high speed broadband will bring. The delegation saw practical and effective examples in the areas of health, road safety, education and justice. In addition, there was a considerable emphasis by both the German Government and German software companies and research institutes on the potential utilisation of data which will be included in the new digital Identification Card to be implemented in Germany later in 2010 to assist citizens in both their dealings with government and their personal affairs. The progress of the German Government in relation to e-Government initiatives was evident. Use of the common/single phone numbers was under trial in one State for all three tiers of Government and the use of Web 2.0 technologies to consult citizens and provide services to citizens was widespread at State and Federal levels. A large number of applications in the health and education sectors were on display. The increasing level of sophistication of mobile devices was impressive and it was clear that the capacity of these devices, in addition to the roll-out of broadband, has the potential to change the face of government service delivery. I expect to see an increasing focus on this area in the development of future information and communication technology strategies for this State. The delegation from Queensland consisted of: • Honourable Robert Schwarten MP, Minister for Public Works and Information and

Communication Technology; • Burgess Stephenson, Principal Advisor to the Minister for Public Works and Information

and Communication Technology; • Mal Grierson, Director-General, Department of Public Works; and • Natalie MacDonald, Associate Director-General, Department of Public Works. A full list of attendees at each meeting is attached (refer Attachment 1). Email addresses of each of the individuals or organisations they represent may be obtained by contacting the Office of the Director-General, Department of Public Works.

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Additional books, papers and reports were collected during the visits to various organisations (refer Attachment 2). These may be viewed by contacting the Office of the Director-General, Department of Public Works. Where copyright, confidentiality or ‘commercial-in-confidence’ concerns exist, requests to view specific material may need to be referred to the authoring organisation.

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2.0 Singapore • NCS NCS Group is a leading information and communications technology services provider in more than 10 countries in the Asia Pacific and Middle east Regions. It is headquartered in Singapore and is a wholly owned subsidiary of the SingTel Group. In the early 1980s, NCS commenced as the principal IT solutions provider to the Government in Singapore and played an integral part in the computerisation of the Singapore public service: a role not unlike that played by CITEC within the introduction of ICT within the Queensland Public Service. Our meeting with NCS commenced with an introduction to the organisation by the Chief Operating Officer, Mr Chia Wee Boon followed by more indepth presentations by members of his executive team. The comparision of the activities of NCS and CITEC, Smart Services and the QGCIO inevitably steered the discussions towards the benefits of consolidation and a whole-of-Government approach to ICT services. While many examples of successful application development by NCS were covered, of more relevance to the Queensland Government ICT Strategy were the five key issues of concern that NCS executives believe they need to address in the immediate future. These five issues were: • Cloud computing; • Mobile devices and wireless; • Environmental aspects; • Analytical demands; and • Social networking. NCS provides what is virtually a cloud computing service for all Singapore government agencies. Within this model, consolidation of former agency data centres has occurred and departments now access applications, processing power and storage via a utility charging model. Benefits achieved from this consolidation were not limited to the obvious cost efficiencies but also included significant environmental efficiencies in the reduction in power consumption compared to the former multiple data centre approach. There are increased expectations within Singapore in relation to the rollout of their fibre NBN to all homes and businesses on the island. While the forthcoming benefits from the rollout of the fibre technology are self evident, increased challenges are going to arise from almost exponential growth in wireless mobile devices and their role in accessing government services. The proliferation of these wireless devices has revealed that almost all government applications are going to need to cater for these channels. As servers and storage devices become faster, heat generation places huge pressures on cooling facilities and ultimately electricity generation loads. While major technology companies have focussed research on addressing these heat loads, the real opportunities for environmental gain lie in the the physical reduction in devices which is the key outcome of consolidated infrastructure. The development by NCS/SingTel of a Tier 4 Data Centre is aimed primarily at addressing the huge ICT demands of the country within these sound environmental parameters.

Legacy applications within the Singapore public service (and Queensland for that matter) have traditionally delivered static information for Government/agency decision making. Recent ICT software advances have provided the ability to make this data more dynamic but still within the bounds of the agency application. The next generation of decision making within the Government of Singapore will demand analytical data across agency boundaries to service the needs of modelling and trend analysis tools. For example, static patient data is of minimal value if it does not assist in modelling the health systems and services to support an ageing Singaporean population. It is the role of the NCS ICT practitioners to provide the Government with these tools for future health decision making. This essential direction in the use of computerised data covers all facets of government activity with a clear focus on three key whole-of-Government data hubs, Singapore’s people, land and business. It is hard to imagine that such an emphasis on data management would not be an obvious demand for any modern government. NCS is charged with providing e-Government communication and interaction with the citizens and businesses of Singapore. The Government of Singapore has used social networking tools to bring together common areas of interest within the population and commercial areas of Singapore. While the introduction of these tools has provided citizens and business with greater access to information and a greater ability to communicate with the Government and its agencies, there is no doubt that there is an underlying economic development rationale to this approach. In summary, NCS is providing the Government and the people of Singapore with a more cost effective consolidated ICT platform; a range of applications to service the needs of a modern community; and the ability to use tools like social networking to enhance communication and interaction with the Government. These achievements are being delivered within a sound environmental framework and with a clear mission of economic development for Singapore.

Above: Minister Schwarten with NCS Chief Operating Officer, Mr Chia Wee Boon

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• SingTel SingTel promotes itself as being Asia’s leading communications group, providing a diverse range of communication services and solutions including fixed, mobile and data information technology. SingTel has a network of 37 offices in 20 countries throughout Asia Pacific, Europe and the United States of America and has a presence in Australia as a result of its acquisition of Optus. Meetings with SingTel Executives included dinner with Ms Chua Sock Koong, Group CEO and detailed meetings with several of her senior management team including Bill Chang, Executive Vice President, Business; Lee Kai Hock, Vice President, Business Marketing and Ong Geok Chwee, Director, Business Development and Segment Marketing, Business Group. SingTel sees its future as a technology enabler, rather than a manufacturer of hardware or software. Its strengths will continue to be as a carriage provider to manage connectivity; to provide managed and professional services and as a major player in cloud computing. SingTel focuses on working with partners to provide the hardware and software tools for them to remain at the forefront as a technology enabler. A major product offering by SingTel is software as a service. Whether in the major fields of education and health or in the provision of applications for Singapore SMEs, SingTel executives believe more and more of their customers are looking for a technology partner to provide the infrastructure and applications to drive their business. NCS/SingTel see their Tier 4 data centre as a key vehicle in the provision of these services. There was considerable discussion regarding the advances in mobile telecommunications and mobile devices. While SingTel has a role in building and operating the passive infrastructure for the New Generation National Broadband Network, the growth of mobile devices and the speeds of transmission now servicing these mobile devices and their applications has opened up a new market for SingTel’s services. Singapore has obvious advantages over Queensland in the development and use of ICT. Singapore does not suffer from the tyranny of distance experienced in Queensland throughout our remote and regional areas. The rollout of NBN to every residence and business premise throughout Singapore will be able to occur over a two year period as opposed to the time required to cover the vast land mass of Queensland. The Singapore Government exercises a strong influence in regard to the introduction and governance of ICT throughout Singapore. The use of a single identity number and the mandate applied to government agencies regarding their use of standards in ICT developments provides a consistancy of application. Of prime importance however is the long-term view taken by the Government of Singapore in regard to the role and value of ICT to economic development. In pursuit of their vision of “Integrity-Service-Excellence”, the Government and senior ranks of the public service of Singapore see ICT as a driver for productivity improvements and hence economic development. The short-term benefits of efficiencies and cost savings from ICT activity are not ignored but the long-term vision of economic development is the prime driver of all ICT decision making.

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• Microsoft The delegation met with Colin Timm, General Manager Public Sector (Asia Pacific), Mr Gabe Rijpma, Healthcare Industry Director Public Sector (Asia Pacific) and Mr Brian Kealey, Business Manager, Public Sector (Queensland). This meeting focussed on the developments in e-Government within Singapore from the perspective of a major suppier. The Public Service of Singapore is clearly looking to its supplier base to provide enhanced tools to support the demands of its citizens and commercial sector but at the same time operate within the environmental and planning parameters set by the Government. The benefits of cloud computing are acknowledged however the direction taken by the Government is for Government data to be processed within a virtual “local” cloud rather than offshore in a cloud controlled by a major supplier such as Microsoft. The Microsoft executives reinforced the emphasis placed by the Singaporean Government on the education of their young people and the promotion of information and communication technology to support this. Microsoft is a partner with NCS/Singtel in introducing new tools to the schools of Singapore; tools that provide real time touch screens; interactive learning facilities and access to a wealth of information via on line databases. Discussions covered the opportunities for the experiences in Singapore to be transferred to Queensland; something that is occurring now in our schools but will be discussed further with the Department of Education and Training with a view to sharing developments. This meeting also provided the opportunity to discuss the recent Agreement reached between Microsoft and the Queensland Government for the provision of Microsoft products. The Queensland delegation reinforced the importance of receiving value for money from this Agreement and the need for Microsoft to work with the Queensland Government in a partnership arrangement to ensure the Government has access to the experiences of Microsoft in other jurisdictions, such as Singapore, and can benefit from the innovations being implemented in the public sector around the world. This move to a partnership approach rather than a purchaser/supplier relationship was strongly supported by the Microsoft Executives. • HortPark HortPark is South East Asia’s first one-stop gardening lifestyle hub in a park setting and lies in 23 hectares of lush parkland bordering the city of Singapore. It boasts facilities such as an Exhibition Gallery, a multi-purpose hall, Flower Room, Leaf Room, Seed Room, teaching facilities like Hands-on-House and even a world class restaurant. From humble beginnings in the early 1970’s when the emphasis was on simply planting and growing trees, the park now caters for an ever growing number of increasingly sophisticated gardeners and garden lovers. The park’s goal is to bring the joys of gardening to all residents of Singapore, with a focus of turning an expanding group of volunteers into trainers. When the program started, volunteers were usually older or retired residents but gardening has now been embraced by much younger city dwellers and it is hoped that gardening might one day be regarded as the most popular activity in town.

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The Ministry of National Development is backing this project, helping to create a great living environment by providing excellent greenery and recreation in a partnership with the community. The aim is to make Singapore a place to play, live and work – A City in a Garden. This park forms part of the Park Connector Network which links parks to each other by narrow strips of land. This network has a target of 300km of interconnected parks by 2015 with seven complete loops and a round island loop. Innovative ideas such as a wildlife bridge spanning a ten lane highway which allows native animals to cross safely or a S$700 million Cool Zone in the city’s heart showcasing plants such as tulips and roses are examples of the commitment to making Singapore a City in a Garden. Herb and spice gardens, fruit trees in pots, water gardens, trees and palms, sample home gardens and even a butterfly garden also demonstrate what is possible in small spaces. Practical solutions adopted by HortPark which are immediately transferable to our parks in Queensland include the park volunteer program and the Plant a Tree Program. Under this program, for S$200 citizens can plant a tree to commemorate important occasions in their lives, such as weddings, anniversaries, or in memory of loved ones. Large corporate donors have also donated thousands of trees under this program. Gardening competitions and fundraising events have been particularly successful in raising the profile of gardening and fostering civic pride. The “Every Park is My Garden” theme which allows residents of high rise apartments an opportunity to adopt part of the park as their own is also worthy of note. Practical applications of the aesthetic appeal of plants can be seen in the large screens provided by the park which allow developers to experiment with combinations of ferns and climbing plants before including them in their residential and commercial developments. Roof top gardens suitable for apartment blocks, car parks and commercial buildings are also on display. These are concepts which might well be embraced by city councils and local authorities as they engage the community while building a passion for nature and the environment. Clearly there are also economic benefits as volunteer gardeners would help reduce costs. The professional seminars and workshops offered by HortPark to foster the passion for gardening coupled with the active student exchange programs and links to universities and colleges, such as the University of Queensland, are enhancing professionalism and promoting learning and innovation. The learning campus of the park with its emphasis on on-the-job training, electronic learning and self assessment tools is motivating residents to learn more about gardening while all the time celebrating their successes. There is much to be learned from a visit to Hort Park and especially from a meeting with its passionate Director, Kong Yit San and his enthusiastic team of dedicated professionals. This information will be passed onto the team within the Department of Public Works managing the Roma Street Parkland and other relevant Queensland Government officers.

Above: HortPark Director Kong Yit San explains the park layout to Minister Schwarten

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3.0 Hannover, Germany

• CeBIT, Hannover

CeBIT (Centrum der Büro-und Informationstechnik; German for "Centre of Office and Information Technology") Hannover is the largest trade fair in the world for information technology, telecommunications, software and services, with an exhibition area of roughly 450,000 m2.

The Minister attended an official meeting with Mr Christian Wulff, Prime Minister of Lower Saxony prior to the delegation attending the official opening of CeBIT. The importance of information and communication technology in modern government service delivery was discussed at this meeting. Both Dr Angela Merkel, Chancellor of the Federal Republic of Germany and Jose Luis Rodriguez Zapatero, Prime Minister of Spain addressed the opening ceremony. Both leaders outlined their strong commitment to information and communication technology investment and skills development to support enhanced government service delivery and citizen engagement. They also articulated the importance of this sector in building and consolidating the future economic strength of their countries, seeing investment now as a building block for future wealth and growth. Copies of the speeches are available on request. The opening ceremony was also addressed by Mr Bill McDermott, Co-CEO of SAP, and Professor August-Wilhelm Scheer, President of BITKOM, the German Information and Communication Technology Industry Association. The Australian and Queensland delegations were greeted by Deutsche Messe representatives at the start of the CeBIT visit. CeBIT in Hannover this year comprised over 4,000 exhibitors from over 70 countries around the world and was expecting to receive 60,000 visitors from over 100 countries. It is the world’s leading ICT event. The delegation also received a briefing from Mr Peter Tesch, Australia’s Ambassador to Germany on the current economic, social and political environment of Germany, including the impacts of the global financial crisis and the economic stimulus programs put in place by the German Government.

Above: Australia’s Ambassador to Germany, Mr Peter Tesch welcomes Minister Schwarten and Senator

Kate Lundy to CeBIT 2010

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• Broadband World The delegation was welcomed by Dr Mario Tobias from BitKom (Germany’s ICT Industry Association). This display was established to raise awareness of Germany’s broadband blackspots and was supported by government and industry. Germany has a large number of rural areas with limited access to broadband and this is impeding industry and social development in these locations. Germany is aiming to get 50mbs to 75% of the population. The delegation was provided with briefings by: - Mr Cartsen Ahrens from Ericsson about the impending roll out of 4G technology and

the potential of this technology for mobile applications such as road safety alerts; and - Ms Lydia Sommers from Nokia Siemens about the utilisation of broadband

technologies for remote learning and education, accessing video conferencing, digital blackboard options and 3D television.

Key learnings from this exhibition included the benefits of German industry and government working actively together to maximise the use of broadband as it is rolled out. The commitment of industry to develop applications which can benefit citizens in terms of economic development and social development was clearly demonstrated. • NICTA NICTA is an independent Australian company in the business of ICT research. It is a company limited by guarantee with its members comprising the Australian National University, the University of NSW, the NSW Government and the ACT Government. This was NICTA’s first time exhibiting with CeBIT in Hannover. The delegation received briefings on automatic mapping technologies, intelligent transport systems and programming support technologies. The group was briefed by Mr Dan Smith, Manager of Branding and Communications on NICTA’s aspirations for its research to be translated into applications on the ground and on the importance of the research work being displayed at events such as CeBIT which attract a worldwide audience. • Senator Kate Lundy Keynote Speech : Gov 2.0 Building a Strong Foundation for

Open Democracy The delegation attended Senator Lundy’s keynote speech in which she outlined Australia’s approach to broadband development, the importance of open government and engaging with citizens in the Web2.0 environment. A copy of Senator Lundy’s speech can be found at www.katelundy.com.au. • Fraunhofer Fraunhofer is the German equivalent of NICTA, a conglomeration of ICT research institutes across Germany. Professor Deiter Rombach provided the delegation with an overview of the research program and the structure of Fraunhofer. The delegation was then briefed on the following projects: • Technology providing energy management solutions within public housing dwellings in

Germany; • Middleware utilising smart phones to allow householders to assess the energy

utilisation of household devices such as washing machines. This middleware also allows householders to activate such devices remotely when power costs are lowest;

• Utilisation of telepresence technology in a household setting; • Potential utilisation of the German Identity Card (Smart card) to be released at the end

of this year for secure web based purchasing.

This exhibition clearly demonstrated the increasing potential of technology which is currently in use for commercial purposes being integrated into household living. This was also demonstrated by the visit to the following exhibit:

Above: Minister Schwarten trialling the latest in mobile devices • Connected Living This exhibit demonstrated the use of integrated media/intelligent devices within the home. Through the provision of integrated television and computer devices linked with household appliances, households are able to access advice about and control energy consumption as well as access a variety of digital information to assist in daily living. • SAP The delegation was briefed on the advancements in geospatial information integration and the capacity for this information to be linked to sensors/devices placed within the community to alert authorities to certain events. A demonstration of this capability was provided which involved flood sensors placed at key locations within an urban environment linked back to a geospatial support system within an Emergency Services organisation. The system also caters for the detection of failed sensors and the capacity to activate unmanned air support to assess damage/impact of natural disasters. The increasing sophistication of linked technologies to support emergency management was clearly demonstrated in this presentation and further discussions will be held with SAP in relation to these applications. • Deutsche Telekom The delegation was provided with several demonstrations by Deutsche Telekom. The first involved the use of in car mobile technologies to allow drivers to access the latest information/services from within their car. In car screens allow the driver to access internet, to activate home devices from the car and to access or input the latest traffic information and advice. The second demonstration provided the delegation with an overview of the traffic and work control systems used within Frankfurt airport to ensure that

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flights are managed and turned around within the shortest possible time. The integrated system allows airport management to manage the impacts of flight changes, delays and cancellations from gate management through to baggage handling and cleaning. • Rittal The delegation visited the data centre established by Rittal at CeBIT to view the latest in data centre hardware and cooling systems. A briefing was provided on the latest technologies in cooling and in the management of street hardware for NBN roll out. Rittal provided examples of NBN roll out hardware in a number of geographical locations including Austria and the Middle East. • H20 This exhibit demonstrated how radio frequency identification (RFID) technology is now being used to track and record medical equipment in hospitals. H20 is a company specialising in RFID technology and it has been working with hospitals to record and track equipment automatically. In the demonstration provided, the RFID technology allowed the hospital to track equipment (even very small but valuable equipment) from store, to theatre to sterilisation and back to store.

Above: eHealth applications being presented to Minister Schwarten • SAP – Jim Snabe, Global Co-CEO of SAP The delegation met with Mr Jim Snabe, Global Co-CEO of SAP along with Australian representatives of SAP. The Queensland Government’s expectations of SAP in supporting the most efficient and effective roll out of finance and human resource systems across the Queensland public sector were reinforced at this meeting. Mr Snabe gave undertakings of SAP support and the assignment of value management engineers to the next phase of the Queensland Government rollout of SAP applications.

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• Amazon Web Services Amazon Web Services is a subsidiary of Amazon.com offering web based applications and data centre services around the world. Amazon Web Services is considering the establishment of a data centre in Australia and will be visiting the CeBIT Australia fair in May. Representatives of the Queensland Government will hold further talks with Amazon Web Services at this event with a view to encouraging establishment of the centre in Queensland. • Software AG Software AG is a software developer with a worldwide presence. The delegation viewed business process software developed to deliver unemployment assistance as an example of the expertise within Software AG to assist in the scripted delivery of government services. Applications such as this are used in Smart Services Queensland and contact has been made with the Australian representatives of Software AG to discuss their expertise further. • Bundes Druckerie This organisation is the official printer for the German Government, producing all official documents and money for that country. It has moved from being a print business into IT solutions and also does significant high security work for Governments of other countries, including passports, identity cards and money. It has been involved in the development of the new German Identity Card which will contain considerable personal digital information. The delegation was provided with a demonstration of the new security features of the Identity Card and was taken through the production process and given a demonstration of emerging technologies under development by Bundes Druckerie including 3D identity pictures.

Above: Delegation inspecting latest fraud management systems

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• IBM Germany The delegation was welcomed by Mr Michael Maier, Vice President Public Sector Branch, IBM Germany and received a comprehensive presentation from IBM Germany representatives on the current trends and developments in e-Government and shared services within Europe. The presentation covered: - The implementation of a German ICT and e-Government strategy and the move to on-

line services and a single telephone number. Many of the directions are being driven by the European Union as well as the desire by the German Government to ensure citizens have as much access to on line information and services as possible. The German strategy is very similar to the Queensland Government ICT Strategy and many of the service delivery issues within a federated model of government are similar (presentation delivered by Mr Erwin Schwarzer, Ministry of the Interior).

- The implementation of an ICT economic stimulus package with $500mEU to be spent

over two years to support the ICT industry and to deliver improved government services. The development of the new German Digital Identity Card has been funded through this package as well as a series of initiatives focused around government service delivery. Over half the funding has been committed and it has been a major exercise to get projects operational given the short time frame of the initiative (presentation delivered by Mrs Julia Dunker, Ministry of the Interior).

- The utilisation of Web 2.0 technologies by the German Governments to engage with

citizens. German politicians and government departments are increasingly using Jams, Blogs and Wikkis to engage with citizens and to seek feedback on key initiatives or areas of importance. A number of examples were provided where policy matters are being debated and voted upon using Web2.0 technologies by the general public prior to government forming a definitive view of action to be taken. In addition, the German Government has introduced a trial D115 single phone number in one State which covers all levels of Government. There is a high level of confidence that they can deal with citizen enquiries through this one number which is supported by information systems and referral systems to ensure that citizen gets the right information. Further exploration of how Germany is using Web2.0 will occur to support the Toward Q2 through ICT Strategy (presentations by Mr Marco Schrader, IBM Germany and Mr Jan Windhauser, Senior Manager Business Development, Bremen Online Services).

- The move to shared corporate services by the German Government. This is currently

underway at the federal level in Germany and they are starting with a redesign of business processes before moving to actual physical consolidation of services. Briefings were also provided on the progress of shared services models in the UK where IBM has been actively supporting a number of shared services at the central and local levels of Government. (presentation by Mr Casten Krinke, IBM Germany)

The delegation also had the opportunity to view some of the software developments by IBM in use in Germany. Of particular interest was a program developed to support the justice system with digital recording of information, evidence and facts with significant capacity to support preparation of legal cases and judgements. This was a very impressive presentation and IBM have been asked for further information on this development.

Above: IBM Executive outlining the e-Government activities in Germany • SAP The delegation had a breakfast meeting with SAP Executives, including Mike De La Cruz, SAP Global Head of IS Public Sector and Constituent Services; Chuck Christopherson, Senior Vice President, Industry Solutions with Global responsibility for Public Sector; Tim Moylan, SAP General Manager North Central West & Resources ANZ; and David Hewitt, SAP Account Executive. The discussions focused around what SAP sees as the most important market and technology trends for the Public Sector over the coming 5+ years and SAP's recent developments to address these. Presentations on the following topics were provided: − SAP’s Sustainablity dashboard – data on performance of data centres, buildings even

the home. − Shared Services - experiences of Pennsylvannia − Health services – performance measurement, monitoring and reporting aspects rather

than patient record/ patient management systems. − Procurement benefits from the tools now available in the SAP suite of systems. In particular, Mr de la Cruz spoke about constituent online services and how Web 2.0 is influencing how government organisations colloborate with their constituents and other stakeholders using the more recent social media channels (eg. Twitter). Mike also spoke about what some of SAP’s public sector customers are doing with regard to online service initiatives including Service Birmingham.

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Discussion around SAP’s experience with the implementation of shared services was also extensive with the possibility of a visit to Australia later in the year by Mr Chuck Christopherson who has considerable experience from his time as Chief Information Officer with the US Department of Agriculture in the implementation of shared services. The delegation advised SAP Executives of the need to work with the Queensland Government to ensure that the Government was achieving value for money from the SAP products and implementations it has in place. The importance of SAP supporting the future roadmap for implementation of shared services was highlighted as was the need to explore how SAP finance and payroll systems can be used to support business and procurement decisions within the agencies where SAP is deployed. Further discussions on this issue will take place over the coming months. SAP executives offered to work with the Government in this area and to run a pilot where SAP value management system engineers will bring best practice experiences from other large international clients to our applications.

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4.0 Dresden, Germany

• Volkswagen

The Volkswagen facility (4.8h) at Dresden was built in 2001 and is the production facility for the Phaeton range of vehicles, the top of the range of the VW fleet. Saxony has a long tradition of distiguished craftsmanship and is known for its precision and innovation. The factory, built of steel and timber lies near the centre of the city next to the botanical gardens, and is of extraordinary design with planners paying particular attention to environmental protection. It is known as the transparent factory and its open space and contemporary design welcome locals and tourists alike. Construction of the plant involved the installation of sodium vapour lamps so as not to disturb rare insects in the area. 350 trees are planted in the grounds and artifical birdsongs are played during daylight hours to keep birds away from the glass façade. Prefabricated parts are delivered to the factory via tram to ensure traffic into and out of the area is not affected by the facility. The Phaeton range of vehicles is built exclusively in the Transparent Factory, with each unique vehicle taking seven days to assemble, including 2½ days of checking and testing. Currently 125 vehicles per week are assembled in the factory by two shifts of workers, 200 of whom are employed on the assembly line. The delegation discussed the current state of the motor vehicle industry worldwide, the environmental advances both in Europe and local German policy, the technology developments to address both the environmental and safety demands of consumers and governments and the importance of the German car industry to the economy. A tour of the manufacturing facility provided further discussion and demonstration of the emphasis placed on quality control and environmental health and safety within the factory. For example, the factory has been designed to ensure that all major noise producing activities occur in the factory floors underground so as not to disturb the local community as well as the workforce. Volkswagen executives explained the Economic Stimulus program within Europe to phase out older (greater than 10 years old), less environmentally supportive vehicles by offering government grants of 2500 Euro for citizens to upgrade to newer vehicles that generate far less emissions. In many cases, this grant was matched by the car companies, bringing the total grant to 5000 Euros, which resulted in a significant upsurge in demand for smaller more environmentally friendly vehicles. The delegation was advised that sales of Volkswagen Polo and Golf vehicles in Germany had increased dramatically during the time the grant was on offer. Discussions on advances in fuel technology covered Volkswagen’s research and production activities in diesel engines, petrol and to a far lesser extent, LNG. The Volkswagen hybrid (and other hybrid makes on the market) was of interest and Volkswagen clearly sees these models and this technology being a major focus in the future.

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Attachment 1 • List of Attendees Date Meeting Location Attendees 26/02/10 NCS Singapore Chia Wee Boon, Chief Operating

Officer; Lim Yew Seng, Group General Manager, Global Business; Lim Boon Seng Christopher, Group General Manager, Government Finance, Infrastructure and Media; Vincent Phua, Chief Financial Officer; Lim Eng, Chief Executive Officer Mark Williamson Director, Northern Region Optus

26/02/10 SingTel Singapore Chua Sock Koong, Group Chief Executive Officer, SingTel; Damon Wee Soon Heng, Global Marketing Manager, Global Marketing Business Marketing, SingTel; Ong Geok Chwee, Director, Business Development and Segment Marketing Business Group, SingTel; Lee Kai Hock, Vice President, Business Marketing; Bill Chang, Executive Vice President, Business; Mark Williamson Director, Northern Region Optus

27/02/10 Microsoft Ooperations Pte Ltd

Singapore Colin Timm, General Manager – Public Sector, Asia Pacific Region; Gabe Rijpma, Healthcare Industry Director, Public Sector, Asia Pacific Region; Brian Kealey, Account Director, Qld Public Sector – Microsoft

27/02/10 HortPark Singapore Kong Yit San, Director (Parks), National Parks Board;

28/02/10 CeBIT Briefing Hannover, Germany

Senator Kate Lundy, Senator for Australian Capital Territory; Ms Jackie Taranto, Managing Director, Hannover Fairs Australia

01/03/10 Meeting of dignitaries at the guesthouse of the State Government of Lower Saxony

Hannover, Germany

Christian Wulff, Prime Minister of Lower Saxony; Peter Tesch, Australian Ambassador to Germany Senator Kate Lundy, Senator for

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Australian Capital Territory; CeBIT – Major Opening

Ceremony Hannover, Germany

Various

02/03/10 – 04/03/10

Microsoft Hannover, Germany

Norbert Haehnel, Director, Education Industry, Germany; Frank Wischerhof, Industry Development Manager, Public Sector Germany

Broadband World Hannover, Germany

Dr Mario Tobias, BitKom; Mr Cartsen Ahrens, Ericsson; Ms Lydia Sommers, Nokia Siemens Networks Dr Helmut Stocker, Head of Regulation and Policies, Corporate Affairs, Nokia Siemens Networks

NICTA Hannover, Germany

Dr Roksana Boreli, Principal Research Engineer, Networked Systems Theme; Dan Smith, Manager, Branding and Communications

Fraunhofer Hannover, Germany

Professor Deiter Rombach

Connected Living Hannover, Germany

Meeting at CeBIT Stand with company representatives.

SAP Hannover, Germany

Ariane Hellinger MA, Research and Innovation Policy Analyst SAP Research, Walldorf; Dr Caroline King, Director, International Government Relations, Global Communications

Deutsche Telekom Hannover, Germany

Peter G Hurrelmann, Head of Exhibitionmanagement

Rittal Hannover, Germany

Meeting at CeBIT Stand with company representatives.

H20 Hannover, Germany

Meeting at CeBIT Stand with company representatives.

SAP

Hannover, Germany

Jim Hagemann Snabe, Co-CEO of SAP Globally; Tim Moylan, SAP General Manager North Central West & Resources ANZ; David Hewitt SAP Account Executive

Amazon Web Services Hannover, Germany

Meeting at CeBIT Stand with company representatives.

Software AG Hannover, Germany

Christof Strack, Systems Engineer, Software AG; Brendan McErlain, Vice President Marketing Region East, Software AG

Bundes Druckerie Hannover, Germany

Meeting at CeBIT Stand with company representatives.

SAP Hannover, Germany

Mike De La Cruz, SAP Global Head of IS Public Sector and Constituent Services;

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Chuck Christopherson, Senior Vice President, Industry Solutions with Global responsibility for Public Sector; Tim Moylan, SAP General Manager North Central West & Resources ANZ; David Hewitt, SAP Account Executive

IBM Germany Hannover, Germany

Jan Windheuser, Senior Manager, Business Development, Bremen Online Services; Marco Schrader, Lotus Softer and IBM Portaltechnologie; Carsten Krinke, Berater in Public Sector Strategie and E-Government Magister der Verw. Wiss. Forstassessor; Julia Dunker, IT Investment Programme, Federal Ministry of the Interior; Erwin Schwarzer, Office of the chief Information Officer, Head of Division IT1, Strategic IT and e-Government Affairs, Federal Ministry of the Interior; Mark Osborne, Client Executive, IBM Australia – Public Sector, Queensland

05/03/10 Volkswagen Dresden, Germany

Jens Ludwig, Kundenmanager

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Attachment 2 List of publications/material held by the Office of the Director-General, Department of Public Works National Parks Brochure - HortPark & the Southern Ridges NCS Brochure – Competitive Environment Competitive Edge NCS Brochure – e-Government Solutions NCS Brochure – Infrastructure Management & Solutions NCS Brochure – e-Government Consulting – Shaping your e-

Government Blueprint NCS Brochure – Online Reporting Centre NCS Brochure – Share Service Infrastructure for Singapore Public

Sector NCS Brochure – Homeland Security Case Studies NCS Brochure – Businesses in Victoria get seamless access to

government services NCS Brochure – [email protected]

NCS Brochure – Providing an Efficient Small Claims Management System

NCS Brochure – Integrated Services for Insolvency and Trustee Matters

NCS Brochure – Integrated Services for Insolvency and Trustee Matters

NCS Brochure - Enterprise Mass Interactive Communications NCS Brochure – Bizfile – Redefining Business Landscape with

Technology NCS Brochure – Forensic Integrated Operations Network

Applications – Creating Operational Efficiencies for Forensics Deutsche Messe Hannover, Germany

Brochure – CeBIT Push Your Business

Deutsche Messe Hannover Germany

Statement by Christian Wulff, Prime Minister of Lower Saxony

Fraunhofer Future at Home Fraunhofer Fokus Berlin Brochure – Federated Processes Fraunhofer Fokus – Institute for Open Communication Systems

Brochure – Strategies for Modern Public Administration in Germany and Europe

Fraunhofer Fokus – IIS Brochure - Audio Communication Engine – Raising the Bar in Communication Quality

Fraunhofer IIS Brochure – Audio and Multimedia Product Overview Fraunhofer FIT Brochure – Applications for Energy Efficiency Fraunhofer IIS Brochure – Audio and Multimedia Product Overview Rittal Brochure - CS Outdoor Enclosures Klinik fur MIC Brochure – Welcome to our Hospital Original 1 GmbH Brochure - Original 1 - We exist to Protect C3 World Brochure - Connected Cars in a Connected World SAP Research SAP Research Report 2009/2010 From Creativity to Value Bormann Product Information – Bormann MCA 002 - The mobile PC for

Doctors and Nurses & Accessories for Flatbook C Bundes Druckerei Brochure – Secure Identities World-Wide

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Bundes Druckerei Brochure – The Driving Licence in Credit Card Format Bundes Druckerei Brochure – ePassport Solutions – High Security Travel

Documents for the International Market Bundes Druckerei Brochure – Security in the Analogue and Digital World D-Trust Brochure – Signed Data Services NICTA Brochure – Implant Systems NICTA Brochure – Intelligent Fleet Logistics NICTA Brochure – Intelligent Transport Systems NICTA Brochure – Automap Digital Data for GPS Mapping NICTA Brochure – Goanna NICTA Brochure – Cognitive Load Monitoring Applications in

Recruitment and Quality Monitoring NICTA Brochure – From Imagination to Impact NICTA Brochure – Trusted Networking NICTA Brochure – Internet Service Delivery and Testbed Framework

(Tempo) NICTA Brochure - NICTA News Deutsche Telekom AG Various Press Release Information Erwin Schwarzer, Federal Ministry of the Interior, Office of the CIO, Head of Division IT 1

Federal Governance of IT in Germany: Federal e-Government Strategy Article 91c Basic Law (German

Julia Dunker, PG Invest, Federal Ministry of the Interior

IT Investment Programme Consolidating, modernizing and securing information technology – promoting innovations

Marco Schrader, Cdr (Res.) IBM Germany – Lotus Software

German e-Government meets web 2.0

IBM Corporation Shared Services – European Status IBM Global Business Services

The expectation of citizens and companies to a modern public administration

IBM Shared Services – Commercial models – enabling sharing IBM Realising the Vision – Transforming Shared Services in

Central Government Bremen Online Services Key Technology Trends in e-Government Storz – Karl Storz Endoskope Bring Harmony to your OR Volkswagen DVD – The Life of a Car – An Environmental Analysis Volkswagen Experience a New Automotive Culture Volkswagen Driving Ideas – Sustainability Report 2009-2010 Volkswagen Save as you drive – Background Information for Expert Fuel

Savers