Remarkable Changes in Technical Support Services

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Intriguing Timeline of Tech Support : A

Closer Look

Remarkable Changes in Technical support services

Techvedic.co.

uk

EVOLUTION OF ONLINE TECH SUPPORT90’s were nervous for the world, with the fall of the Soviet Union and the Berlin

wall, many new developments happened in the field of technology as well. So, I

remember my days when I used to stare at my “black and white Idiot box” type

pc. Though it looked simple but it helped me solve complex issues, however,

when at times it ceased to work then I always panicked. My house was far from

the city and there were not many technical support providers, juxtaposing that

with the present day, we have online tech support service at just click away. So,

when I remember my days and see my son doing away with his desktop and

whenever there is a problem on the PC, he calls. Like me, he never takes the car

out, loads the desktop and takes it to the repair shop. Fortunate lad, must say!

However, this advantage took time to come and it is changing the life for the

better.HTTP://WWW.TECHVEDIC.COM

HOW ONLINE TECH SUPPORT IS CHANGING THE WORLD FOR THE BETTER

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SPECIFIC SUPPORT GONE

80’s, support was more

concerned with nature of

work, primarily

Now, it covers both residential

and commercial—every device is

important for tech support

providers!

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NO SLAVE OF THE CLOCK

Support was confined to

the clock back in 80’s

Now, odd hours, why worry? Online

tech support can fix it for you. 2

p.m. computer fiasco, with online

tech support- Game on!HTTP://WWW.TECHVEDIC.COM

PLACE UTILITY

As computers got smaller, the

support turned faster. 80’s, less

devices and less possibility of

Tech support

Now, penetration has widened

and tech support is for all home,

school and office.

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PENETRATION

80’s were more concerned with

local experience like dedicating

computers for accessing data

and peripherals locally.

At present, it is a global village

and every computer user is a

click away from tech support

vendorsHTTP://WWW.TECHVEDIC.COM

STANDARDIZED

80’s with respect to computers,

the era moved away from

egalitarianism, and compatibility

was the issue hampering the

penetrationHowever, this perspective has

changed today. Single platform

like Intel for multiple brands, so

more egalitarianism and

compatibility guaranteed.HTTP://WWW.TECHVEDIC.COM

OPEN SOURCE SOFTWARE WEB

Unlike in 80’s, presently,

integration is more for

network and PC’s through

open source software.

With networks getting

strengthened, Tech Support

became a practicable

concept.HTTP://WWW.TECHVEDIC.COM

MORE FREQUENT UPDATES

Back in 80’s for update, you

had to rely on onsite visits

Now through remote access

and internet penetration,

updates are just a click away

from youHTTP://WWW.TECHVEDIC.COM

BETTER ACUMEN

Less awareness deterred

users in 80’s to resonate with

IT support and infrastructure

However, this trend has changed

today and users are more aware

and educated regarding IT

support and they use it every

single time when they are in

need.

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INFRASTRUCTURE BUILDING OF IT

80’s were more concerned

about computing only and no

connections

At present, with every

computer, network is a must

thing to do and for keeping

them working fine online tech

support is always being sought.HTTP://WWW.TECHVEDIC.COM

TECH SUPPORT AS A NEED

In 80’s internet penetration was

almost negligible, so repair

guys were there for fix.

However, talking about the

present days, with standardization

of network and unification of

devices, online tech support is a

doable pursuit. HTTP://WWW.TECHVEDIC.COM

Now Tech Support has change from Generation X to Z

So, when I remember my days and see my son doing away with his desktop

and whenever there is a problem on the PC, he calls. Like me, he never takes

the car out, loads the desktop and takes it to the repair shop. Fortunate lad, I

must say!

Source: http://www.techvedic.co.uk/tech-support-from-generation-x-to-z/

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