Re: locate FOR HR, GLOBAL MANAGERS & RELOCATION PROFESSIONALS Winter 2011/12 Facing the future Africa: new focus for global business Crisis management Timely practical and policy advice Tax Key issues for international assignees Removals Innovation in tough times www.relocatemagazine.com £8 This issue is sponsored by
Re:locate - For HR, Global Managers & Relocation Professionals - We cover every aspect of the domestic and international relocation scene, from policy, financial and legal issues to short-term assignments, recruitment, immigration and employee support.
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Re:locate F O R H R , G L O B A L M A N A G E R S & R E L O C A T I O N P R O F E S S I O N A L S
Winter 2011/12
Facing the futureAfrica: new focus forglobal business
Crisis managementTimely practical and policy advice
TaxKey issues for international assignees
RemovalsInnovation in tough times
www.relocatemagazine.com £8
This issue is sponsored by
Issued by Lloyds TSB Offshore Limited. Registered Office and principal place of business: PO Box 160, 25 New Street, St. Helier, Jersey JE4 8RG. Registered in Jersey, number 4029. Regulated by the Jersey Financial Services Commission. We abide by the Jersey Code of Practice for Consumer Lending. The paid up capital and reserves of Lloyds TSB Offshore Limited was £709m as at 31st December 2010. Copies of our terms and conditions and latest report and accounts are available upon request from the above registered office. The Isle of Man branch of Lloyds TSB Offshore Limited is licensed by the Isle of Man Financial Supervision Commission and registered with the Insurance and Pensions Authority in respect of General Business. Business Address: PO Box 111, Peveril Buildings, Peveril Square, Douglas, Isle of Man IM99 1JJ. Lloyds TSB Offshore Limited is a participant in the Isle of Man Depositors’ Compensation Scheme as set out in the Depositors’ Compensation Scheme Regulations 2010. Complaints involving the Isle of Man branch of Lloyds TSB Offshore Limited that it cannot settle should be referred to the Financial Services Ombudsman Scheme for the Isle of Man. Lloyds TSB Offshore Limited is not and is not required to be, authorised under the Financial Services and Markets Act 2000 of the United Kingdom and therefore is not subject to the rules and regulations of the Financial Services Compensation Scheme made under that Act for the protection of depositors. Legislation or regulations in your home jurisdiction may prohibit you from entering into transactions with us. We reserve the right to make final determination on whether you are eligible for any products or services. Telephone calls may be recorded and monitored.
If you are an HR professional or global mobility agent, we will help you introduce your employees and customers to the benefi ts of offshore banking, hassle-free.
We have a simple introduction process and offer streamlined account opening. Our fast and dedicated account opening team will help your relocating employees and customers get their accounts set up before they arrive at their destination, so that they can enjoy their new life from the moment they touch down.
Make a simple introduction, and let us do the rest.
A SIMPLE INTRODUCTION TO OFFSHORE BANKING.
Call us on + 44 (0)1624 657762or visit lloydstsb-offshore.com/employeebanking
Coming in the SPRING 2012 issue of Re:locate magazine
TECHNOLOGY Developments that support relocation
TRUST Underpinning successful companies
SOCIAL MEDIA Harnessing its power for HR and others
4 WINTER 2011/12Re:locate
Re:locate Awards 2011/12
Enter today!Closing date: 17 Feb 2012
The Re:locate Awards have become a showcase for all that is best about the relocation industry.
“
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PROPERTY PROFESSIONALS celebrate success
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If you have news and views that you’d like to see aired on these pages, contact us at [email protected]
6 : NEWS & VIEWSRe:locate
DISASTER SITUATIONS: are you prepared?
BUSINESSWOMEN in the Middle EastDonna Marsh, of Babel Language & Cultural Consultants, has some advice on how to ensure your female assignees’ time in the Middle East is safe, enjoyable and productive.
wasta
Industry:News & ViewsWINTER 2011/12
LONDON 2012 brings threats and opportunities for relocation
Re:locate 7NEWS & VIEWS :
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One of the highlights of October’s Worldwide ERC Symposium in Denver was the session on global crisis management, with excellent and timely presentations from Anita Blanchett, global vendor manager of BP, and Alan Freeman, of LOF International HR Solutions, as Fiona Murchie reports.
: HOT TOPIC WINTER 2011/12
Egypt: coping with unrest
Libya: learning from experience
You can read Farid Ahmed’s article ‘Disaster situations: are you prepared?’ and keep up to date with the latest on international assignments news and articles at www.relocatemagazine.com. We’ll be covering crisis management on an ongoing basis and as it relates to specific countries, so keep checking.
10 Re:locate : HOT TOPIC WINTER 2011/12
11REMOVALS : Re:locate
Removals shift up a gear
Down Under on the up
tough times to drive innovation and deliver their services in better ways – and preparing for what looks like a brighter tomorrow, writes Ruth Holmes.
WINTER 2011/12
BISHOP’S MOVECORPORATE RELOCATION
The Corporate Relocation Department has been
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CENTRALISED DEPARTMENT WITH ACCOUNT HANDLERS SOLELY DEDICATED TO OUR CLIENTS
NATIONWIDE NETWORK OF BRANCHES WITH A LARGE FLEET OF MODERN VEHICLES
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EXPERT OVERSEAS SERVICES FOR INTERNATIONAL AND EUROPEAN RELOCATIONS
FOR MORE DETAILS PLEASE CONTACT US ON +44(0)1293 613 027 OR VISIT WWW.BISHOPSMOVE.COM
12 : REMOVALSRe:locate
Rising costs
New horizons ahead
WINTER 2011/12
Harrow Green Global Moving Solutions
Unit Q1 Queen Elizabeth Distribution Park Purfleet Bypass West Thurrock RM19 1TT United Kingdom
Contact: Steve WilkinsT: 0044 (0)1708 892 960E: [email protected]: www.hg-gms.com
With 30 years of experience Harrow Green Global Moving Solutions provides international moving services to assignees relocating globally through our network of owned offices and global partners.
We are accredited to FIDI FAIM-ISO, the highest level of the worldwide industry governing body’s quality program - therefore quality and security is assured.
Five Oceans Moving & Storage
Corn Street, Witney Oxfordshire OX28 6DB United Kingdom
Family run, international removals & storage company offering a first class service specialising in storage and the transportation of fine art and antiques.
Phone us for a fast, efficient & personal service.
Members of
IT comes of age
Business as usual?
13REMOVALS : Re:locate WINTER 2011/12
Whether relocating to a new town or another country,
FIDI FAIMISO, ISO9001 and ISO4001 accredited, we have over 25 years’ experience
+44 (0) 1582 495495Email:
www.btrinternational.com
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m Local
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BTRInternational
UK, European& InternationalMoving Specialists
Providing high quality moves forcorporate clients, with a personal service.
0800 1583373www.fox-moving.com
MovingHome
14 : TAX
Navigating the choppy waters of international tax
Re:locate
Determining their tax status should be among every international assignee’s top priorities, says Tony Wilcox, Expatriate Banking Director at Lloyds TSB International.
WINTER 2011/12
15TAX : Re:locate
Expats cancel return to Britain
g.
WINTER 2011/12
16 : SERVICED ACCOMMODATIONRe:locate
The only way is up!
Global Serviced Apartments Industry Report
the sector is published, Re:locate
WINTER 2011/12
Experience MattersForward planning.
Squirrels instinctively know how to make the best of the harsh winter months ahead. Talk to us about how we can help you secure better rates and excellent serviced accommodation. As the largest European provider of quality serviced apartments, we are well placed to help you find the right solution.
Exclusive to Carlton Court, at no additional cost to you from the management room service 7 days a week (chef on site/menu provided) housekeeping 7 days a week, 24 hours concierge service, on site management and maintenance. ideal for both business travellers and tourists alike at a highly competitive rate.
Central air-conditioning, high speed wi-fi, latest televisions with all the hd channels in a multitude of languages to name but a few of our complimentary services.Carlton Court offers a new dimension of exclusive serviced apartments offering outstanding value, ensuring you a ‘home away from home’ with all the services of 5 star hotels and more.
Carlton Court is unique due to our services, location and hospitality ensuring a comfortable and memorable stay in our newly interior designed apartments.Our selection of self contained apartments range from 1 bedroom, to an ambassadorial 5 bedroom town house (parking included).
LONDON’S BEST KEPT SECRET!Mayfair’s most luxurious 5 star serviced apartments with a unique complimentary service package.
Prestige Apartments
42 Colebrooke Row Islington, London N1 8AF
Contact: Alexandra WoodT: 0044 (0)207 704 6514E: [email protected]: www.prestigeapartments.co.uk
Prestige Apartments is an independent serviced apartment booking agency and we offer a range of serviced apartments in cities throughout London and the UK.
These short term properties include simple serviced studios, one bedroom corporate apartments, right through to luxury two and three bedroom family apartments, which means that whatever your needs, we can find you the ideal solution.
We are pleased to offer our 27 contemporary four star rated serviced apartments from Studio, 1, 2 and 3 bedrooms. Why pay Central London prices when you can be just 15 minutes from Central London.
Equipped to a high standard with LCD TV (Sky) to fully fitted kitchen including all utensilsFree Wi-fi and free car parkOutstanding housekeeping serviceOn site Gym/SaunaVAT reduced to 4% after 28 consecutive nights
Contact: Ian DanielsT: 07528 917 987E: [email protected]: www.boutiquelondonlets.com
Corporate Short and Medium Term Accommodation First Class Apartments Ranging from Studios to 3 Bed Penthouses Fabulous Central London Locations Complimentary High-Speed WiFi, Phone Access and Secretarial Services A Dedicated Corporate Team Available 24/7 Individual, Group and Family Relocation Corporate Discounts of up to 15% Complimentary B2B Account Excellent Customer Service
Download The Apartment Service’s report from www.apartmentservice.com. Read Fiona Murchie’s article, ‘Serviced apartments market profile – the relocation perspective’, at www.relocatemagazine.com. In our Spring 2012 issue, we’ll bring you further coverage of how serviced accommodation is meeting the needs of the worldwide relocation sector.
20 : PROPERTY
Property: turning the corner?
Price trends
House Price WatchHot spots for price growth
Re:locate
2012 likely to have in store for those trying to make a move within, or to, the UK? Louise Whitson investigates.
WINTER 2011/12
21PROPERTY :
Mortgages
Renting
Re:locate
Future trends
WINTER 2011/12
Property is a key topic for relocation, so we bring you all the latest property news and articles on www.relocatemagazine.com. Refer your relocating employees to www smartmoverelocate.com to keep up with property news.
22 : INTERNATIONALRe:locate
the smart solution?
Flexible policies in practice
WINTER 2011/12
23INTERNATIONAL : Re:locate
Managing your talent globally?
IPM are experts in internationalassignment solutionsWe work as an extension to your HR team, co-ordinating all the behind-the-scenes detailsto ensure your international assignments havethe foundations for success.
Develop your global business with cost and time-efficiencies.
Table 2: International assignment policy key principles
Why have a policy Policy objectives
WINTER 2011/12
For the latest international assignments news and articles, see www.relocatemagazine.com
Table 1: Flexible assignment policy options
Policy type Application
ISO Certified 9001:2008
The Only ISO Certified Company in the Industry.
At Pro-Link GLOBAL, we’re proud to set the standard for high-quality business
practices, attentive client support and best-of-breed immigration services.
Pro-Link GLOBAL handles everything necessary to seamlessly transfer your
human capital around the world using our specialized, high-touch concierge
service.
Our Keiretsu Global Network Members provide you with aggressive, proac-
tive representation in over 130 locations worldwide. Every office is staffed
with immigration experts intimately familiar with the cultural nuances and
processes required to smoothly navigate the complexities of global immi-
gration. As the first company in the industry to be certified by ISO, the
world’s largest standards organization, Pro-Link GLOBAL stands out from
the crowd. Our expansive network of professionals has the expertise you
need, because corporate immigration is what we do… and it is all we do.
Immigration never sleeps™
We Set the Standard for
Corporate Global Immigration.
Over 130 Global Locations | +44 (0) 20 3004 9276 | [email protected] www.pro-linkglobal.com
In to Africa
A new epoch
African Economic Outlook
Doing Business
Doing Business
Africa Attractiveness Survey
Another BRIC … ?
status among global trading nations has been cemented. Refocusing their futures, some multinational businesses are riding out the risks and going for growth in these increasingly promising markets, as Ruth Holmes reports.
26 : AFRICA FOCUSRe:locate WINTER 2011/12
Relocating to Africa
The view from the north
Africa – all change?
For more on this vibrant relocation destination, don’t miss the Africa pages of the International Destinations section of www.relocatemagazine.com
The next chapter?
27Re:locate AFRICA FOCUS :WINTER 2011/12
Relocating to Africa
Begin by reading
Register at your embassy
Safety and security.
Health
planning and preparation, much can be done to ease their transition, says Geremie
28 : AFRICA FOCUSRe:locate WINTER 2011/12
Partner employment.
Schools.
Originally from Burkina Faso, Geremie Sawadogo has over 25 years’ experience in international education and development, and has worked in more than a dozen African countries.
[email protected] Visit us at www.anglopacific.co.uk. London, Manchester, Glasgow, Nationwide
FREEPHONE 0800 328 5810
“Moving overseas could not have been easier with Anglo Pacific. From the initial consultation they created a personal moving plan, including export packing, shipping, customs and delivery to our new home. They were truly professional, everything went like clockwork.”
Over 500,000 satisfied customers have already trusted their possessions to Anglo Pacific, Britain’s leading international movers. We deliver our promises, so whatever you need to move, wherever in the world, we’ll deliver your goods safely,securely and on time. So call us now for a free home survey and quotation, and get the facts from our friendly experts.
Anglo Pacific made it easyWhen we moved overseas
Anglo Pacific took careof everything
For more on this vibrant relocation destination, don’t miss the Africa pages of the International Destinations section of www.relocatemagazine.com
29Re:locate AFRICA FOCUS :WINTER 2011/12
30 : INTERNATIONAL PENSIONSRe:locate
Pensions: what assignees need to know
Relief on contributions Assignments to the UK
WINTER 2011/12
31 INTERNATIONAL PENSIONS : Re:locate
Assignments from the UK
Planning is key
Pensions: top of the international mobility agenda Fiona Murchie writes:
Regulation
Taxation
Complexity
WINTER 2011/12
For the latest pensions news and articles, see the International Assignments and Finance & Tax sections of www.relocatemagazine.com, and sign up for our e-newsletter.
32 : AWARDSRe:locate WINTER 2011/12
Sponsors:
Relocate Your ThinkingISO Certifi ed 9001:2008
With the closing date for entries fast
approaching, and excitement mounting, it’s
time to submit your entry for relocation’s
premier awards! To inspire you, some
previous winners tell us
how their award has
benefited them and their
organisation, and share
with you the secrets of
their success.
CLOSING DATE FOR ENTRIES:
Friday 17 February 2012
Enter the Re:locateAwards today!
1 Visit www.relocatemagazine.com for details of
categories, and to sign up for our awards webinars
and special awards newsletter.
2 Download and complete an entry form.
3 Submit your completed entry form by email.
How to enter: 3 easy steps
Re:locate
Great reasons to enter!
Re:locate
WINTER 2011/12
Professional endorsements:
Supporters:
THE RELOCATIONUSERS GROUP
Award categories
1. Best Relocation Strategy/Policy Sponsored by Interdean International Relocation
2. Technological Innovation in Relocation Sponsored by MoveAssist International
3. Inspirational HR Team of the Year Sponsored by Cartus
4. Relocation Service Provider or Team of the Year
5. Best Property Provider or Solution
6. Rising Star in Relocation
7. Relocation Personality of the Year Sponsored by SIRVA Relocation
8. Green Achievement Sponsored by Pro-Link GLOBAL
9. Excellence in Employee & Family Support
10. Best International Destination Services Provider Sponsored by NatWest Global Employee Banking
The Re:locate Awards have become a showcase for all that is best about the relocation industry.
“
”
You can enter yourself, your team, your company or an organisation that deserves recognition. Entry is easy, and free.
Winners will be presented with their trophies at the annual Gala Awards Dinner, the highlight of the relocation calendar, on Thursday 10 May 2012.
33Re:locate AWARDS :
34 : AWARDSRe:locate
Re:locate
New sponsor, supporters and endorsers
Re:locate
Re:locate
Re:locate
Re:locate
Re:locate
Judges Re:locate
Re:locate
Re:locate
It’s not the winning…
These lively and informative sessions explain the judging process and provide invaluable background information for compiling your winning entry.
For full details, and to catch up with any webinars you’ve missed, go to www.relocatemagazine.com, where you can also sign up for our special awards e-newsletter.
Maximise your chances!
The publicity is a huge step forward in building our brand and our reputation.
“
”
WINTER 2011/12
Transforming the future?
Transforming the Future
On the economy
At this autumn’s crop of conferences, the message was that, with new markets and new opportunities, international mobility is on the rise. Fiona Murchie analyses some of the key themes that emerged.
35Re:locate CONFERENCES :WINTER 2011/12
36 : CONFERENCESRe:locate
Movement, more movement – and where
War for Talent – an overused expression
The power of reinvention
The Reinventors
CIPD perspective on top issues
Trust Report
WINTER 2011/12
37Re:locate CONFERENCES :WINTER 2011/12
Asia leads the way
In our Spring 2012 issue, we’ll be expanding on the themes covered in this article and introducing some new ones. See the International Assignments section of www.relocatemagazine.com for the latest news and articles.
Rilvan Moving and Relocations is a division of the Rilvan Group with an abundance of experience in successfully providing services to major companies since 1992.
We offer services in Romania, Republic of Moldavia, Bulgaria or Ukraine, in the fields of Immigration, Destination and Moving.Our firm offers a broad expertise in the field, ensuring an easy and exciting new beginning.
Paris Relocation Service provides successful national and international mobility management since 1992.
We work closely with HR departments in small and large companies to find the best relocation solutions for each transferee and their families. Our friendly team of multilingual consultants assist in all the aspects of the move. We are professional, devoted and we care.
38 : RUSSIARe:locate WINTER 2011/12
Global Relocation Trends Survey Report
Russia reinventedAs Russia prepares to enter the World Trade Organisation in 2012, Louise Whitson
successful relocation.
Established in over 40 countries, operating for morethan 45 years and having completed in excess of 50million square metres of industrial, commercial andoffice space, Lindab is well equipped to solve theproblem of establishing suitable premises in Russiaand the rest of Eastern Europe.
Lindab has a modern manufacturing plant North ofMoscow, which produces virtually all the maincomponents of each building – produced to WesternEuropean standards yet delivered locally.
What is more, Lindab understands the local legislationand can reduce the costs, duties and time associatedwith importing materials from overseas.
In the UK, Lindabʼs Technical Team with its engineeringand project management liaise with the customer and Key Accounts Team who are responsible for cross border buildings. In Russia, state-of-the-artmanufacturing and construction capability is enhancedby approved Russian builders, whose local experienceand knowledge of the necessary constructionregulations speeds the build process.
With our a demonstrable international track record,and local manufacturing presence, Lindab is uniquelyplaced to service all UK businesses looking to buildpremises in Russia.
For more information, call or email Mark Kirby,UK Business Unit Manager, today.
lindab buildings the preferred partner
Lindab Buildings Evans Business Centre Mitchelston Industrial Estate Kirkcaldy KY1 3NB Tel: (01592) 652300 Mobile: 07748 335725E-mail: [email protected] www.lindab.com
Relocating to Russia?Lindab offers the complete building solution – UK managed to European standards
40 : RUSSIARe:locate WINTER 2011/12
Education: plan ahead
Re:locate
Housing in short supply
Compromise is key
For information and articles about Russia, see the International Destinations section of www.relocatemagazine.com
42
School fees: why doing your homework pays
Why private education?
Scholarships
Re:locate
In the current economic climate, how can relocating parents – and those employers who provide support with education costs – get the best value from an independent school? Fiona Leney investigates.
Families just know when a relocation works. Whether you are a mom or dad, toddler or teenager, HR or relocation
professional, from Texas or Tokyo, when all the pieces come together, it can deliver one of life’s most rewarding experiences.
ACS understands the complex needs of globally mobile families. We have partnered the relocation industry since 1967 to
meet the many challenges that face international families moving to London. Our campus-specific Admissions, Housing and
Transport experts work closely with parent-assisted Welcome Teams, International Groups, Parent/Teacher Organisations
and Buddy programmes to create a smooth, seamless and happy transition. That is why each year literally hundreds of
families from more than 50 countries make ACS ‘the’ London solution to their educational and lifestyle needs.
To find out how we can help meet your relocation requirements, please visit www.acs-schools.comOr, call either ACS Cobham +44 (0)1932 869744, ACS Egham +44 (0)1784 430611 or ACS Hillingdon +44 (0)1895 818402
ACS Schools are non-sectarian and co-educational (day and boarding) for students 2 to 18 years of age.
families. Rebecca Marriage offers help to relocating parents struggling to navigate the appeal process, with advice from experts on preparing the perfect submission.
47Re:locate EDUCATION :WINTER 2011/12
For the latest education news, articles and blogs, see www.relocatemagazine.com and www.smartmoverelocate.com
www.smartmoverelocate.com
48 : EDUCATION Re:locate
Understanding the admissions processTips for success
WINTER 2011/12
For the latest education news, articles and blogs, see www.relocatemagazine.com and www.smartmoverelocate.com
Roomservice by CORTContact: Laura ShepherdTel: +44 (0)20 8397 9344Email: [email protected] Website: www.roomservicebycort.comArea: National
HR CONSULTANTS
MercerContact: Carlos MestreTel: +41 (0)22 869 3090Email: [email protected] Website: www.mercer.comArea: Global
IMMIGRATION SERVICES
Pro-Link GLOBALContact: Andrea ElliottTel: +44 (0)20 3004 9276Email: [email protected]: www.pro-linkglobal.comArea: Global
PET RELOCATION
AIRPETSContact: Martin BrownTel: +44 (0)1753 685571Email: [email protected]: www.airpets.comArea: Worldwide
PROFESSIONALORGANISATIONS
Association of RelocationProfessionals (ARP)Contact: Tad ZurlindenTel: +44 (0)8700 737 475Email: [email protected]: www.arp-relocation.comArea: National
Chartered Institute of Personnel andDevelopment (CIPD)Tel: +44 (0)20 8612 6200Website: www.cipd.co.ukArea: National
European Association ofRelocation Professionals (EuRA)Contact: Tad ZurlindenTel: +44 (0)8700 726 727Email: [email protected]: www.eura-relocation.comArea: International
FOCUSContact: Alessandra GnudiTel: +44 (0)20 7937 7799 Email: [email protected]: www.focus-info.orgArea: London, South East