ReliaTel Operator Training Release 4.1.1 Alarm Suppression and Alarm Knowledgebase Portal. Training - Version 1.0. Alarm Suppression. Alarm suppression is set by the ReliaTel Administrator Suppressed alarms no longer appear in the alarm list once the threshold is reached - PowerPoint PPT Presentation
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Operator Training – Release 4.1.1 Alarms Suppression and Alarm Knowledgebase PortalOperator Training – Release 4.1.1 Alarms Suppression and Alarm Knowledgebase Portal
Opening the Alarm Knowledgebase
Alarm knowledgebase is a repository of alarm-specific information Provides vendor and organization information on resolving issues Provides a repository for vendor and organization documentation and
hyperlinks Able to manage alarms from the knowledgebase
Opening the alarm knowledgebase Always from an alarm
Operator Training – Release 4.1.1 Alarms Suppression and Alarm Knowledgebase PortalOperator Training – Release 4.1.1 Alarms Suppression and Alarm Knowledgebase Portal
Details Pane
Details tab Actions
Change alarm severity level Open the Center Details window Open the Entity Details window Add notes to the alarm Acknowledge and clear alarms Return to the Alarm List Note: Some fields (Trouble Ticket
and Resolution are optional – definedby the ReliaTel Administrator)
Source tab Same information as the
Source tab in the Details section
Notification Status tab Current status of notification state
Operator Training – Release 4.1.1 Alarms Suppression and Alarm Knowledgebase PortalOperator Training – Release 4.1.1 Alarms Suppression and Alarm Knowledgebase Portal
Feedback Form
For operators – use to recommend alarm knowledgebase updates
Knowledgebase is read-only for operators Portlets: Recommended Actions and Related Documentation E-mail format – sent to organization’s designated Kb Administrator
Sample Updates Field experience - successful resolution activity for a alarm
Added to the Recommended Actions portlet for that alarm Available to other operators as guidance in resolving future alarm issues
Field documentation – organizational documents and links Documentation and links specific to alarm resolution at a center or entity