Assignment Assessment Report Campus: PUNE Year/semester 2010-2012 Level: PCL-I Assignment Type Assignment A Module Name: Retail Assessor’s Name Binika Ramesh Student’s Name: Anisha Sen Reqd Submission Date 29/9/2011 e-mail id & Mob No [email protected]Actual Submission Date 29/9/2011 Stream BUSINESS Submitted to : Certificate by the Student: Plagiarism is a serious College offence. I certify that this is my own work. I have referenced all relevant materials. (Student’s Name/Signatures) Expected Outcomes Assessment Criteria Grade based on D,M,P,R system Feedback General Parameters Clarity Clear understanding of the concept Analytical Thinking Ability to analyze the problem realistically and take required actions Research and innovative approach Research carried out to reach the outcome and innovative methods used Formatting & Presentation- Concise& clear thinking along with presentation Subject Specific Parameters Clarity Understanding about the requirements for finding the locations of the
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Assignment Assessment Report
Campus: PUNE Year/semester 2010-2012
Level: PCL-I Assignment Type Assignment A
Module Name: Retail Assessor’s Name Binika Ramesh
Student’s Name: Anisha Sen Reqd Submission Date 29/9/2011
Facilities Offered: All credit cards accepted without any extra charge. Sudoku meal coupons are accepted.
After doing a small survey in Reliance fresh I could figure out that people prefer Reliance fresh as compared to other retail outlet is because all the house hold materials are very cheap in reliance fresh as compared to DMart , Spenciers & More which is just 2km from Reliance Fresh .
Reliance Fresh supermarket in Kothrud Pune is designed in a colorful manner. Reliance fresh is always full with men and women shopping for their household needs. Reliance Fresh has various household essentials available including cereals, pulses, oil and ghee, personal care products, deodorants, frozen food, kitchenware, dairy products and other groceries. Relaince fresh give really fresh items.
b) The size and shape of the retailer’s trade area?
Reliance Fresh Kothrud Area and Space:
Reliance retail store Kothrud is largely like a Super market set up or like a convenience store format with their stores ranging from 1100 to 7500 sq. ft. Also, Food and perishables form a large share of their product offerings.
The store is usually spotted in a Neighborhood location as stand-alone stores. The reason for such a strategy could be to provide customers with proximity and also have high visibility to cut out competition from stores like Spencers, More, & Dmart.
Reliance Retail 2006
Reliance initially launched stores in two formats i.e. 2,000-5,000 Reliance Fresh convenience stores and the wholesale cash-and-carry Ranger Farms to supply small grocers and retailers.
The Reliance Fresh stores are focused on food (its private label brand being Reliance Select for staples and groceries) but also launched larger stores that stock both food and non-food items (Reliance Fresh Plus).
Reliance Retail unveiled its organized retail foray in Nov 2006 with the launch of convenience stores in the southern Indian city of Hyderabad.
Reliance ramped up its presence primarily through Reliance Fresh and ended FY 2007 with about 1000 stores.
Investment plans are of US $5 bn, revenue of US $ 25 bn, targeting 100 mn Sq. feet of store space across 1500 cities.
Reliance’s proven project-execution skills will be crucial to the success of this venture.
The company has already established a presence in the National Capital Region (NCR), Jaipur, Ranchi, Chennai, Ahmedabad and Bangalore, since its first launch in Hyderabad.
The company has also launched its RelianceOne loyalty program, which comes with free accident insurance and free home delivery.
Reliance Retail 2011
RRL operates several ‘value’ & ‘specialty’ formats.
The ‘value’ formats offer a wide range and assortment of products required for daily household needs. The ‘value’ formats that RRL operates are.
1. Convenience store - ‘Reliance Fresh’, a neighbourhood concept.
2. Hypermarket - ‘Reliance Mart’, an all under one roof supermarket concept.
3. Supermarket - ‘Reliance Super’, a mini-mart concept.
The ‘specialty’ formats are:
1. ‘Reliance Digital’, a consumer durables & information technology concept.
2. ‘Reliance Trends’, an apparel & accessories concept.
3. ‘Reliance Wellness’, a health, wellness & beauty concept.
4. ‘I Store by Reliance Digital’, an exclusive Apple products concept.
5. ‘Reliance Footprint’, a footwear concept.
6. ‘Reliance Jewels’, a jewellery concept.
7. ‘Reliance TimeOut’, a books, music & entertainment concept.
8. ‘Reliance AutoZone’, an automotive products & services concept.
9. ‘Reliance living’, a home ware, furniture, modular kitchens, furnishings concept.s
C) Describe the positive and negative aspects of its location?
Positive Aspects:
Reliance fresh has opened its retail outlet near Spencers, More etc. so it helps them
to attract those customers also.
Reliance fresh being in the same locality (radius of 2km) of More, Spencers etc.. it
has a added advantage of low price of the products.
Reliance fresh has products which are fresh and customers are satisfied.
Reliance fresh has a huge customer base.
Customer profile of Reliance Fresh Kothrud:
Females between age from 35 to 50 (Housewives & working females and they buy
products as vegetables, bakery products, cereals, fruits etc....) they buy the products
for 2-3 weeks.
Senior Citizen( Fruits, Vegetables, Breads etc)
College students (Undergraduate students & post graduates who buy frozen foods, canned Juices, soft drinks, meat Products, fish products, etc...) they buy the product for 2 to 3 days .
All the above category of customer visit reliance fresh because they get products very cheap.
Customer perception:
Very cheap
Easy to get everything in one store
Best price in the market.
Why Reliance Fresh (Customer)?
Fresh Stock of vegetables on a daily bases.
Cheap price of products
Easy to find everything in the store
Good customer support
Good customer relation.
Negative Points Of Reliance Fresh:
Competitions of Spencer and More.
Variety of products as compared to reliance fresh
Have Non- veg products which Reliance Fresh doesn’t have.
Sometimes Reliance Fresh has outdated products.
D) Compare the store’s location with the location of two of its competitors?
Ans)
Reliance fresh against its competitors like Spencers, More, DMart in Kothrud.
Strategy Used by Reliance Fresh against its Competitors:
Location:
Reliance retail stores are largely like a Super market set up or like a convenience
store format with their stores ranging from 1100 to 7500 sq. ft. Also, Food and
perishables form a large share of their product offerings. These stores are usually
spotted in a Neighborhood location as stand-alone stores. The reason for such a
strategy could be to provide customers with proximity and also have high visibility
to cut out competition from stores like Spencers, Big Bazaar, Subhiksha etc.
It is situated in the heart of the city Kothrud which is an residential area for students
and families ( We have MIT College, BVP College , we have small IT Companies, we
have vanaz Company which is very famous in this particular area and all middle
class people of pune are situated & due to so many colleges in this area they have a
advantage of many hotels where they can give their products in Kothrud )this is the
simple reason behind reliance fresh working very well in this area because they
have the right target audience whom they are targeting like colleges going girls,
working professional , maximum number of small hotels , and housewife’s. They
have also tied up with IT and some small companies nearby Reliance Fresh where
they have given them free coupons which help them to attract working professional
for the 1st time and they later keep on buying products later on from Reliance Fresh.
Merchandise Assortment:
Width: Medium to High
They offer considerable number of product lines ranging for example, Processed
Food, Non-vegetarian, Hard-line, Homecare, Personal care, Baby Care, Beverages,
Dairy, Non Food, Fresh Fruits & Vegetables, Bakery and Stationary
Depth: Low
For each of these product lines mentioned above they offer not more than 2-3
brands or variants. So, we consider their depth of stores to be low.
Pricing:
Reliance Fresh claims to offer Affordable Pricing but we find their pricing strategy to
be:
a) Discount pricing: As they offer spot discounts on membership cards. Also, they
offer discounts on volume purchases for example Rs 10 off on a 5kg pack etc.
b) Competitive Pricing: Their product price range is wide and they offer
competitive price i.e. a little lower (marginally lower) than the identified
competition.
c) Also, they mark price in “Paisa” to make it appear as low priced.
Communication Mix:
Reliance Fresh communicates largely about its promotions. The communication is
observed in the following ways:
a) Through advertising in Newspapers: About location of their stores or opening up
of new stores, product range, festive offers.
b) Through Fliers: About product range, current promotions.
c) Through Events: To spread awareness.
d) In store promotions: Largely Sales promotion for example, spot discounts, live
announcements, free gifts on a minimum purchase/bill amount. There are also
point of Sale displays as we can see in the picture below:
Store Design and Display:
Reliance Fresh like other organized retailers in food & grocery has a Grid Layout
format. This could be because of the following reasons:
a) They get more shelves to stock products
b) Lesser space is wasted in Aisles
c) Customer Familiarity
d) Higher Space productivity
Also, we found that following displays are usually spotted in a Reliance Fresh store:
a) Jackets in corners: These are stands which have Hot Offer written on the white
boards
b) Alligators, Racks, Bins
c) It also has a section of Open Chiller with a White Board display which rate of
perishables written on it.
d) Weighing Machine next to racks
e) Customer Service Desk
f) POS with frequent Promotion displays on it as well
Customer Service:
There are 3 levels of employees in any Reliance Fresh Store as shown in the figure
below:
There is a Customer Desk in each Reliance Fresh store which is operated by
Customer Service Associates. But our secondary research and understanding
through personal experiences suggest that Customer Service Staff needs training as
they lack focus on solving customer problems and are also a little apprehensive
about receiving customer complaints. The finance and accounts manager sits in the
same store, they keep a check on a regular sale and they try to predict the future
sales with the help of the sale team in the store depending upon the up coming
seasons and they try to buy the goods accordingly .
That is why People prefer Reliance Fresh then DMrat More, Etc…