Release Notes for Cisco Unified Contact Center Enterprise &
HostedRelease 10.5(2)First Published: July 07, 2015Americas
HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA
95134-1706USAhttp://www.cisco.comTel: 408 526-4000 800 553-NETS
(6387)Fax: 408 527-0883 2015 Cisco Systems, Inc. All rights
reserved.C ONT E NT SC H A P T E R 1 Release Notes for Cisco
Unified Contact Center Enterprise & Hosted Release 10.5(2)
1Introduction to Cisco Unified Contact Center Enterprise &
Hosted Release 10.5(2) 1Maintenance Release Installation 1New and
Updated Features 2New Features 2Updated Features 2Caveats 2Resolved
Caveats 2Open Caveats 8Documentation Changes 9Related Documentation
9Documentation Feedback 9Release Notes for Cisco Unified Contact
Center Enterprise & Hosted Release 10.5(2)iii Release Notes for
Cisco Unified Contact Center Enterprise & Hosted Release
10.5(2)ivContentsC HAP T E R 1Release Notes for Cisco Unified
Contact CenterEnterprise & Hosted Release 10.5(2) Introduction
to Cisco Unified Contact Center Enterprise & Hosted Release
10.5(2), page 1 Maintenance Release Installation, page 1 New and
Updated Features, page 2 Caveats, page 2 Documentation Changes,
page 9Introduction to Cisco Unified Contact Center Enterprise &
HostedRelease 10.5(2)These release notes describe newfeatures and
changes for Release 10.5(2) of Unified Contact Center
Enterprise& Hosted (Unified CCE) software.Maintenance Release
Installation1 Plan and schedule the maintenance period.2 Review all
applicable documentation.3 Download the maintenance release.4 Stop
all ICM services.5 Uninstall any ES that are installed on the
servers.6 Double-click the maintenance release file to begin the
installation.Release Notes for Cisco Unified Contact Center
Enterprise & Hosted Release 10.5(2)1New and Updated FeaturesNew
FeaturesSQL SP3 SupportSQL Service Pack 3 with Microsoft SQL Server
2008 R2 is now supported.Updated FeaturesOutbound CPA Support with
Cisco UBEYou may use Call Progress Analysis (CPA) in Outbound
Option deployments configured with a Cisco UnifiedBorder Element
(Cisco UBE).To identify the compatible IOS images, refer the
Compatibility Matrix at
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.5(x).For
configuration guidelines, refer the Outbound Option Guide for Cisco
Unified Contact Center Enterpriseand Hosted at
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/tsd-products-support-series-home.html.Java
Version UpdatedThe version of Java is updated from 1.6.0_30 to
1.6.0_85.OpenSSL UpgradedOpenSSL is upgraded to
openssl-0.9.8zf.AACC 6.4 SupportAvaya Aura Contact Center (AACC)
6.4 is now supported.The Automated Administrator for Symposium(AAS)
feature is no longer supported starting Cisco UnifiedCCE 10.5(2)
because AACC 6.4 does not support SEI (Symposium Event Interface)
lite.NoteCaveatsResolved CaveatsThis section contains a list of
resolved caveats (those that have been fixed since the last
maintenance release). Release Notes for Cisco Unified Contact
Center Enterprise & Hosted Release 10.5(2)2Release Notes for
Cisco Unified Contact Center Enterprise & Hosted Release
10.5(2)New and Updated FeaturesHeadline Component Severity
IdentifierINCRPNic crashes router 1 CSCuo63478Dialer Stuck Port
handling sometimescauses Dialer exitoutbound 2 CSCup13112Script Ed
crashes for PQ configurationwhen reload config button
clickedscripteditor 2 CSCuu33626SIP throttle dialer crash observed
duringoutbound load with PCBoutbound 2 CSCup33683HistLogger process
asserts due to emptyhistorical tables on startupdb.logger 2
CSCur19587Acmi pim crash is seen when childcg iscycled in the
bcwrdcomp Testingpg.acmi 2 CSCut97983Memory leak observed in the
SIP Dialerduring 300 campaign load.outbound 2 CSCuq80813IVR--Live
Customer record is update as21 instead of 10 in Dialer
Detailoutbound 2 CSCup61126UCCE Dialer Crashes after
agentdisconnects preview reservation calloutbound 2
CSCup96363Dialer timing issue causes issues withwrap-upoutbound 2
CSCup34977BA Import process exit due to exception outbound 2
CSCuo78834OPC Assigns PQ Steps To Agent EvenThough Login
Failedpg.cucm 2 CSCur72097Call variables are not evaluated
correctlywhen executing steps for PQrouter 2 CSCup44715Events armed
for TransRouteToVRUevenif RC doesn't support armingrouter 2
CSCuq43349Congestion Ctrl Params sent inconfigurePGResp when
disabledrouter 2 CSCus12776Evaluation of CVE-2014-3566 on UCCE
scripteditor 2 CSCur46573Websetup does not work on ES
patchuninstallationinstall 2 CSCuq14764Release Notes for Cisco
Unified Contact Center Enterprise & Hosted Release
10.5(2)3Release Notes for Cisco Unified Contact Center Enterprise
& Hosted Release 10.5(2)Resolved CaveatsHeadline Component
Severity IdentifierAgent login fails after CUCM upgrade to10.5.2 in
UCCE 10.5.1pg.cucm.jtapi 2 CSCuq74011Db worker crashing install 2
CSCup92282Authorization Server option is notdisplayed in
UCCEwebsetup for HCS12kweb.setup 2 CSCup54910Unable to set the
trace level for the dialerusing CCEADMINweb.config.ui 3
CSCuu10757Tomcat7 Memory Leak on HDS-DDSonlyweb.config.api 2
CSCur36838UCCE OVA Default SCSI ControllerChangeinstall 3
CSCur18470CAD Agent PG OVA images should notbe valid in 10.0install
3 CSCup58912Campaign Manager Exception afterImportoutbound 3
CSCuo78811Outbound Dialer can only point to IP forGateway/Sip
Proxyoutbound 3 CSCuq78796CampaignManager exception during diallist
import (Q185294)outbound 3 CSCuq85972Dialer retries PCB record with
call result25outbound 3 CSCup86899Dialer sends ClearConncection
requestprematurelyoutbound 3 CSCuq41366SIP 487 result code with
PSTN cause 16logged as Result Type 2outbound 3 CSCus49974PIM
Disconnects updating AgentAttributespg.cucm 3 CSCup97335Agent Attr
removed when an AgentPeripheral Number (AgentID) is modifiedpg.cucm
3 CSCur17662OPC removes media skill group afterreskillingpg.opc 3
CSCus21408Agent Desktops greys out pg.opc 3 CSCun94928 Release
Notes for Cisco Unified Contact Center Enterprise & Hosted
Release 10.5(2)4Release Notes for Cisco Unified Contact Center
Enterprise & Hosted Release 10.5(2)Resolved CaveatsHeadline
Component Severity IdentifierCall Duration is not taking
intoconsideration NetQTimepg.opc 3 CSCuo40554Digits Dialed showing
NULL after warmtransfer in Child TCDpg.opc 3 CSCup45473OPC
overrides the calling number oncethe 2nd transfer to Queuepg.opc 3
CSCup77765Agent_Event_Detail info is being sent 1second prior to
the intervalpg.opc 3 CSCuq96397Wrong reason code after 2nd internal
callwhen wrap-up enabled.pg.cucm 3 CSCuq57042Router Call Key
Changes during CTIPostRoutepg.tdm 3 CSCus26570CCE Agent receives
call when exitingwrap-up state placing a callpg.cucm 3
CSCuq02801Talking Agent Count in Portico notshowing accurate
numbercg.ctiserver 3 CSCuq35086Duplicate party in
aCALL_CONFERENCED_EVENTcg.ctiserver 3 CSCuq76674NodeManager not
able to restart hung CGprocess scenariocg.ctiserver 3
CSCur61189Agent stuck in Talking on CTIOS desktopwhen blind
transfer from CTIOSpg.cucm 3 CSCur41319Agent data doesn't reflect
on FinesseSupervisorcg.ctiserver 3 CSCur08077Persistent variables
not retained afterexit_routerdb.logger 3
CSCuq22502Termination_Call_DetailStartDateTimeUTC column is local
timenot UTCdb.logger 3 CSCuq22838ICMdba sync fails when
Logger'shostname is 15 or more charachters longdb.logger 3
CSCus56011Schedule Purge not taking effect properlyfor
Skill_Group_Intervaldb.logger 3 CSCut61964Release Notes for Cisco
Unified Contact Center Enterprise & Hosted Release
10.5(2)5Release Notes for Cisco Unified Contact Center Enterprise
& Hosted Release 10.5(2)Resolved CaveatsHeadline Component
Severity IdentifierController_Time is not updating properly
reporting 3 CSCus06886Fail: NetWrkCIC: fatal error in
receivethreadrouter 3 CSCur86152UCCE chooses duplicate Agent ID
whenauto generating the Agent IDaw.tools 3 CSCur48689Incorrect
values for ServiceLevelTo5 realtime field for Precision Queuerouter
3 CSCup27350ServiceLevelTo5 field in Skill Group RTtable does not
reset to 0router 3 CSCup44276Calls abandoned on ICMscript in
AppGWnode isn't marked as abandonedrouter 3
CSCup66422DialerSkillGroup reg key needs to bedisabled - Causes RTC
to crashaw.tools 3 CSCur89705Requery Reason '3' calls
increment"CallsOffered" but not "RouterError"router 3
CSCut34360DBLookup Fails when column DataTypeis set to ncharrouter
3 CSCut61810Cmsjserver process didnt restart post deadlock
situationaw.conapi 3 CSCuq35267Delay when updating Supervisor
SGafterlaunching configuration manageraw.tools 3
CSCuo79971Incorrect Avaya PIM state received
inSNMPserviceability.snmp 3 CSCuq44979Record CPA Not Working for
CUBEOutbound Calls (Early Update Call Flow)outbound 3
CSCup66801Supervisor Assist request Timeout whenSupervisor Agent
not availablepg.cucm 3 CSCuq54519Precision Queue not routing
appropriatelybecause agent is not part of PQrouter 3 CSCun42350OPC
logs in agent in skill groups whichwere removed from
configurationpg.opc 3 CSCup40044CallHeldEvent Not Received pg.cucm
3 CSCup55756 Release Notes for Cisco Unified Contact Center
Enterprise & Hosted Release 10.5(2)6Release Notes for Cisco
Unified Contact Center Enterprise & Hosted Release
10.5(2)Resolved CaveatsHeadline Component Severity IdentifierAgent
can't stay ready after RNA timeoutfrom CVPpg.cucm 3
CSCuq74727Registry upgrade fails if MR patch isselected along with
main installerinstall 3 CSCur64063Agent state event report
NOT_READYwith RONA(32767) reason codepg.cucm 3 CSCut80185Desktop
should go NOT READY whencall fails to ring phone with
Requerypg.cucm 3 CSCuu22151OPC not clearing theINTERRUPT_ADVISORY
statepg.opc 3 CSCsz74968Route Request timeout with no route endfrom
OPCpg.opc 3 CSCut95594AllTrunksBusyToHalf
fromNetwork_Trunk_Group_Half_Hourincorrectpg.opc 3 CSCuu24392Direct
PreviewOutbound Agents stuck inreserve state intermittentlyoutbound
3 CSCut63863CICM not clearing queued call eventhough call is
cleared at NAM levelrouter 3 CSCuq20928Router does not log when
CTSG recordsexceed maximum supported limitrouter 3
CSCuq36098DbLookUp fails if the column is empty. router 3
CSCut95709WebSetup will fail on UCCE componentselectionweb.setup 3
CSCuu63942Config tool crash seen in admin client aw.tools 3
CSCuo89679eapim has memory leak under load pg.cucm 3
CSCup13485TalkInTimeTo5 is not updating inPrecision_Q_Real_Time
Tablereporting 3 CSCuq56726"CallRoutedToday" Field is not updatedin
PeripheralRealTime tablerouter 3 CSCur10642Dialer asserts when you
execute theprocmon command in badialer processoutbound 3
CSCur98371Release Notes for Cisco Unified Contact Center Enterprise
& Hosted Release 10.5(2)7Release Notes for Cisco Unified
Contact Center Enterprise & Hosted Release 10.5(2)Resolved
CaveatsHeadline Component Severity IdentifierIncorrect agent skill
group limit checkduring agent configurationrouter 3 CSCus38433TCD
is not cutting in proper order andcreating problem in
reportingpg.tdm 3 CSCuu68501Many PCBrecords for logout agent
causesdialer to stop dialingoutbound 3 CSCup80791CCE logger process
creating obsoleteDB-Lib registry key on start updb.logger 3
CSCuu52473PGSetup shows ICM version as 10.5(1) install 4
CSCuu34936"Modify Security" button should beremoved from Script
Editorscripteditor 4 CSCur97003ICMCCNextStep window appears
afterevery restartinstall 4 CSCut89102JANUARYand MARCH2015
OpenSSLVulnerabilitiesrouter 4 CSCut45829PIM logs Device Target IP
address asDNFpg.cucm 5 CSCup05045Administrative Script Schedule
FrequencyDisplayed Incorrectlyscripteditor 5 CSCut36502Warning
After Applying CCE 10_5_1ES9aw.tools 5 CSCut73649DBW(DBWorker)
process asserts due toissue with external SQL Data baserouter 6
CSCuu08961Open CaveatsThis section contains a list of all defects
that are currently pending in Unified CCE Release 10.5(2).Headline
Component Severity IdentifierCRSP nic crash was seen in multiple
NCT scenariosin bckwrd Comp Testingrouter 3 CSCuu21708Recovery
table registry key fails to update db.logger 3 CSCuu26777 Release
Notes for Cisco Unified Contact Center Enterprise & Hosted
Release 10.5(2)8Release Notes for Cisco Unified Contact Center
Enterprise & Hosted Release 10.5(2)Open CaveatsHeadline
Component Severity IdentifierOPC process: Invalid ServiceLevelType
0 errordisplayedpg.opc 3 CSCuu45699SIP Dialer Memory Leak outbound
3 CSCuu63563Documentation ChangesRelated DocumentationThe following
information relates to product documentation for Cisco Unified
Contact Center Enterprise.Obtaining Documentation, Support, and
Security GuidelinesFor information about obtaining documentation,
obtaining support, providing documentation feedback,obtaining
security guidelines, and also recommendations for aliases and
general Cisco documents, see themonthly What's New in Cisco Product
Documentation, which also lists all new and revised Cisco
technicaldocumentation.For Additional InformationSee these sources
for Unified CCE product documentation: Latest version of these
release notes Unified CCE documentation index on
Cisco.comDocumentation for these products can be found at the
Unified CCE documentation index: Cisco Agent Desktop (CAD) Cisco
CTI Object Server (CTI OS) Cisco Unified Contact Center Management
Portal (Unified CCMP)See this source for Cisco Finesse
documentation on Cisco.com.Documentation FeedbackYou can provide
comments about this document by sending an email to the following
address:mailto:[email protected]
appreciate your comments.Release Notes for Cisco Unified Contact
Center Enterprise & Hosted Release 10.5(2)9Release Notes for
Cisco Unified Contact Center Enterprise & Hosted Release
10.5(2)Documentation Changes Release Notes for Cisco Unified
Contact Center Enterprise & Hosted Release 10.5(2)10Release
Notes for Cisco Unified Contact Center Enterprise & Hosted
Release 10.5(2)Documentation Feedback