This article introduces the definition and function of strategic planning, the relationship of strategic planning and total quality management, the model and procedures of strategic planning and the experience of Taipei Public Library in strategic planning. Keywords: Strategic Planning, Strategic Management, Total Quality Management, Taipei Public Library 31
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This article introduces the definition and function of strategic planning, therelationship of strategic planning and total quality management, the model andprocedures of strategic planning and the experience of Taipei Public Library instrategic planning.
Keywords: Strategic Planning, Strategic Management, Total Quality Management,Taipei Public Library
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1
2004SWOT2005~2010
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Total Quality Management TQM
32
Andrews2 Mintzberg
3 Nutt Backoff4
1. 2.3. 4.
5.6.
7. 8.5
George SteinerObjectives PoliciesStrategies
6 Peter F. Drucker
Feedback
7
8
33
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C o l u m b u sMetropolitan Library CML 2004-2010 CML StrategicPlan 2004-2010 The Mission, The Vision, Library Service Responses
Primary, Secondary , Our Values, Strategic Initiatives, Goals10 University Libraries of Washington
Mission Vision Values Key Action Areas 11North Lanarkshire Counci l
Corporate Vision & Values Statement Mission Statement Service ProfileStrategic & Operational Issues & Aims Key Actions Three Year Action PlanPriori ty Actions for 2002/03 Resource Proposals Monitoring FinancialPerformance Monitoring Performance 12
13
1415
16
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TQM
TQMTQM 17
1991 1TQM
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1 TOM
102005 156
35
19Ian H. Wilson
Leadership
Wilson
What is20
Strategic Management I. H. Ansoff1972 1979
211 9 9 3 G o v e r n m e n t
Performance and Result Act
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2
2 -S. W. O. T. http://www.filaweav-
ing.org.tw/silk/documents/32/g322601.htm
Olsen Eadie 24
Stueart Moran
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Massachuset ts Board of LibraryCommissioners
Proposed Process for Development of a Strategic Plan for the Future of LibraryService in Massachusetts 1 26
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Robert D. Stueart and Barbara B. Moran, Library and InformationCenter Management, 5th ed.