1 Strategic Airport Management Programme 9-13 April 2007 Relationship between Relationship between Airlines and Airports Airlines and Airports Strategic Airport Management Programme 9-13 April 2007 A Business entity? A Business entity? A Client? A Client? A Customer? A Customer? A Consumer of A Consumer of Airport Services? Airport Services? A Service A Service Provider? Provider? An Operator? An Operator? A Problem? A Problem? What is an Airline to the Airport? What is an Airline to the Airport?
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Relationship between Airlines and Airports - Secretaría de …clacsec.lima.icao.int/Reuniones/2007/Seminario-Chile/... · · 2007-05-02Record 26 awards from aviation industry (including
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Strategic Airport Management Programme9-13 April 2007
Relationship between Relationship between Airlines and AirportsAirlines and Airports
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Strategic Airport Management Programme9-13 April 2007
�� A Business entity?A Business entity?�� A Client?A Client?�� A Customer?A Customer?�� A Consumer of A Consumer of
Airport Services?Airport Services?�� A Service A Service
Provider?Provider?�� An Operator?An Operator?
�� A Problem?A Problem?
What is an Airline to the Airport?What is an Airline to the Airport?
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Strategic Airport Management Programme9-13 April 2007
�� PartnersPartners�� Team PlayersTeam Players�� AlliesAllies
Can Airlines beCan Airlines be…………
Strategic Airport Management Programme9-13 April 2007
��Seek to understand the airline businessSeek to understand the airline business��Recognize the airlinesRecognize the airlines’’ needsneeds��Help airlines in good times and in badHelp airlines in good times and in bad��Work with airlines to make their business Work with airlines to make their business
viableviable��Mediate between airlines and other Mediate between airlines and other
government agencies or regulatorsgovernment agencies or regulators
Strategic Airport Management Programme9-13 April 2007
��Regularly engage airlines in dialogue on Regularly engage airlines in dialogue on airport operations, plans and even problemsairport operations, plans and even problems��Airport Facilitation CommitteeAirport Facilitation Committee��Airport Operations CommitteeAirport Operations Committee��Ramp Operations CommitteeRamp Operations Committee��Air Cargo Facilitation CommitteeAir Cargo Facilitation Committee��AirportAirport--Airline MeetingsAirline Meetings��Airline OperatorsAirline Operators’’ CommitteeCommittee��Board of Airline RepresentativesBoard of Airline Representatives��Regular dialogue with airlines oneRegular dialogue with airlines one--onon--oneone
Engaging the AirlinesEngaging the Airlines
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Strategic Airport Management Programme9-13 April 2007
��Efficient ServicesEfficient Services��Quality service delivery, onQuality service delivery, on--
time departuretime departure
��FacilitiesFacilities��proper information and proper information and
signage for airlines, airport signage for airlines, airport operators and operators and paxpax
Strategic Airport Management Programme9-13 April 2007
ChangiChangi’’ss SuccessesSuccesses�� 83 airlines, connected to 57 countries in 83 airlines, connected to 57 countries in
182 cities, over 4,100 weekly scheduled 182 cities, over 4,100 weekly scheduled international flightsinternational flights
�� ChangiChangi as a hub with full spectrum of as a hub with full spectrum of airlines operations airlines operations �� physical services, joint services, codephysical services, joint services, code--
�� Over 90 bilateral air services agreementsOver 90 bilateral air services agreements�� Record 26 awards from aviation industry Record 26 awards from aviation industry
(including airlines)(including airlines)
Strategic Airport Management Programme9-13 April 2007
��Even handed relationship between national Even handed relationship between national and foreign airlinesand foreign airlines
��The place of national carrier and homeThe place of national carrier and home--based carrierbased carrier�� Managing perceptions with realityManaging perceptions with reality
��Changing state of passenger expectations Changing state of passenger expectations and passenger needsand passenger needs
��Rising competition from other airportsRising competition from other airports
Perennial ChallengesPerennial Challenges
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Strategic Airport Management Programme9-13 April 2007
��A partnership that can pass the test of time and A partnership that can pass the test of time and difficult issuesdifficult issues�� Kept landing and parking charges unchanged for the past Kept landing and parking charges unchanged for the past
20 years20 years�� Incorporated Incorporated paxpax service charge in air ticketservice charge in air ticket�� Incorporate new airport security chargeIncorporate new airport security charge�� Relocation of airlines in different terminalsRelocation of airlines in different terminals�� Bearing through the airport infrastructure upgrading worksBearing through the airport infrastructure upgrading works�� Authority taking the role as mediator, arbitrator when Authority taking the role as mediator, arbitrator when
airlines have problems among themselves or with other airlines have problems among themselves or with other agenciesagencies
Strategic Airport Management Programme9-13 April 2007
��1997 Asian Economic Crisis1997 Asian Economic Crisis�� 1 year 10% rebate on landing and parking charges1 year 10% rebate on landing and parking charges�� Rebate on rental chargesRebate on rental charges�� Airlines maintained their services and Airlines maintained their services and
connectivitiesconnectivities
��2001 Economic Recession and Post 9/112001 Economic Recession and Post 9/11�� 1 year 10% rebate on landing and parking charges1 year 10% rebate on landing and parking charges�� 15% rebate on rental charges15% rebate on rental charges�� 4.2% rebate on property taxes (passed on from 4.2% rebate on property taxes (passed on from
govtgovt))�� Most airlines maintained their services while Most airlines maintained their services while
Weathering Crisis TogetherWeathering Crisis Together
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Strategic Airport Management Programme9-13 April 2007
��2003 SARS Crisis (May2003 SARS Crisis (May--Dec 2003)Dec 2003)�� 30% rebate on landing fees30% rebate on landing fees�� 10% rental rebate for all airport tenants10% rental rebate for all airport tenants�� Waiver of Minimum Monthly Guarantee Waiver of Minimum Monthly Guarantee
(MMG) for landside shops and restaurants(MMG) for landside shops and restaurants�� Automatic reduction in MMG payment Automatic reduction in MMG payment
(pegged to (pegged to paxpax traffic) for airside tenantstraffic) for airside tenants�� Most airlines able to tide over difficult times of Most airlines able to tide over difficult times of
declined in trafficdeclined in traffic
Weathering Crisis TogetherWeathering Crisis Together
Strategic Airport Management Programme9-13 April 2007
��Enhancing airportEnhancing airport--airline relationshipairline relationship��Deepen dialogues and partnershipsDeepen dialogues and partnerships��Enhancing mutual understanding of each Enhancing mutual understanding of each
otherother’’s challenges, problems and needss challenges, problems and needs�� Increasing competition amongst Increasing competition amongst
airports/airlinesairports/airlines��Dawn of airline alliancesDawn of airline alliances��Rise of low cost carriersRise of low cost carriers��Threats from global terrorismThreats from global terrorism
Facing the Future TogetherFacing the Future Together
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Strategic Airport Management Programme9-13 April 2007
Route DevelopmentRoute Development��Airport take a proactive role Airport take a proactive role
in route developmentin route development��Provide appropriate data, Provide appropriate data,
information and analysis information and analysis specific and targeted at specific and targeted at airlinesairlines�� Establish the origin and Establish the origin and
destination trafficdestination traffic�� Determine connectivity wavesDetermine connectivity waves�� Information on fundamentals of Information on fundamentals of
economy and opportunities of economy and opportunities of growthgrowth
Strategic Airport Management Programme9-13 April 2007
Market ForcesMarket Forces
Leisure travelers are going more places, more frequently, for shorter trips
Trav
el F
requ
ency
Income $
High
Low
FartherDomesticVacation
RegionalTrip
NoVacation/VFR International
Vacation
Weekend Trips
SecondMain
Vacation
MultipleVacations
“Trade Up”/Modal Substitution
TravelCreation
“Need”
HighLow
"Discretionary"
The Expansion Of Leisure Travel Market Drives LCC Growth, Not a Switch From Full
Service Carriers
Premium / Full
Service Travel
Low Cost
Leisure Travel
Organic Growth
Switch From Premium Rail
Untapped Aspirational Travellers
Pric
e
Low
High
Market Market Source
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Strategic Airport Management Programme9-13 April 2007
Analyse route structures �Country demographic and
economic trends�Air Traffic Growth and Trends�Current and historic Airline
services�Country’s competitive position
Identify routes for further expansion� Routes with growth potential� Weighed against region’s average
Diversify routes� Explore potential new routes to
develop� Mitigate dependence on any one
market
Number of Routes/Destination Served
0 10 20 30 40 50 60 70 80
Com
petit
or A
irpo
rts
UnderSupply
NoService
GoodSupply
Seat
s/T
onna
ge P
er W
eek
.
Destinations
Competitive AnalysisCompetitive Analysis
Strategic Airport Management Programme9-13 April 2007
Strengths Weaknesses
Opportunities Threats
MarketPhysical
OperationalCommercial
SWOT AnalysisSWOT Analysis
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Strategic Airport Management Programme9-13 April 2007
Identifying and Prioritizing Areas for Improvement
CapacityTerminal constraints
Improve economics of route networkAir Hub development
Existing Weakness Future Strength
Financial PerformanceProfitability of Hato Airport
Critical Success Factors
CommercialisationOptimise non-aviation revenueLogistics and Distribution Centre
Network
OperationsImprove efficiency, reduce Opex
Gap AnalysisGap Analysis
Strategic Airport Management Programme9-13 April 2007
� Number of routes served compared to competitors
0 10 20 30 40 50 60 70 80
Balearics
Cyprus
Sardinia
Crete
Average
Corsica
Sicily
Southern Italy
Airport X
Number of Routes Served
Route AnalysisRoute Analysis
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Strategic Airport Management Programme9-13 April 2007
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
Maples
Heathr
owRom
e
Gatwick
Malpen
sa
Frank
furt
Amsterd
am
Dusse
ldorf
Hambu
rg
AthensOrly
Marse
ille
Charle
s de G
aulle
Munich
Barce
lona
UnderSupply
Bologn
a
Verona
Turin
Venice Nice
Hanov
er
Stuttga
rt
Madrid
Cologn
e
NoService
GoodSupply
Seat
s/W
eek
Airport X18 Regionals Avg.
Route AnalysisRoute Analysis
Strategic Airport Management Programme9-13 April 2007