Relationship-Based Care and Meaningful Recognition: A Formula for Success in Long Term Care Relationship-Based Care and Meaningful Recognition: A Formula for Success in Long Term Care Kristen Lombard, PhD, RN, PMHCNS-BC Cynthia Sweeney, MSN, RN, CNOR, NEA-BC Objectives Identify Relationship - Based Care as seeing each patient as an individual with a unique background which is fundamental to the provision of safe, high quality care. Integrate the knowledge, skills and attitudes required to consistently establish therapeutic connections with patients in LTC and their loved ones. Describe Meaningful Recognition of extraordinary care and the impact to patients and care providers in long term care practice settings. Intentions and Agreements • Enhance organizational culture through deeper relationships and meaningful recognition • Lift up the knowledge, skills and attitudes which establish therapeutic connections • Improve the care experience for residents, families, self and colleagues in LTC We learn from our shared experiences. Rewards and Recognition are good for you!
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Relationship-Based Care and Meaningful Recognition:
A Formula for Success in Long Term Care
Relationship-Based Care and Meaningful Recognition: A Formula for Success in Long Term Care
Kristen Lombard, PhD, RN, PMHCNS-BC
Cynthia Sweeney, MSN, RN, CNOR, NEA-BC
Objectives
Identify Relationship - Based Care as seeing each patient as an individual
with a unique background which is fundamental to the provision of safe,
high quality care.
Integrate the knowledge, skills and attitudes required to consistently
establish therapeutic connections with patients in LTC and their loved
ones.
Describe Meaningful Recognition of extraordinary care and the impact
to patients and care providers in long term care practice settings.
Intentions and Agreements
• Enhance organizational culture through deeper relationships and meaningful recognition
• Lift up the knowledge, skills and attitudes which establish therapeutic connections
• Improve the care experience for residents, families, self and colleagues in LTC
We learn from our shared experiences.
Rewards and Recognition are good for you!
Relationship-Based Care and Meaningful Recognition:
A Formula for Success in Long Term Care
Relationships and Recognition
• Pair up
• 2 minutes each
• State your name, role and place you work
• Share a time when you were thanked by a resident or family member for the work that you do.
What is Relationship-Based Care?
• A philosophy
• A culture
• Focus on 3 key caring relationships
• With ourselves
• With our residents and families,
• And with colleagues,
• An operational framework for transforming care delivery
“The creation of healthy work environments is imperative to ensure patient safety, enhance staff recruitment and retention, and maintain an organization’s financial viability.”(AACN,2016)
RBC + SMAAP + MR = Powerful tool for Transformation
Resident and Family Centered Enhanced image of nursing
Role-modeling
Resident / Family Engagement
Relationship-Based Care and Meaningful Recognition:
A Formula for Success in Long Term Care
Celebrate! Celebrate! Celebrate!
References • American Association of Critical-Care Nurses. Standards for Establishing and Sustaining Healthy Work
Environments: A Journey to Excellence, 2nd edition, 2016; 29-31.
• American Hospital Association. Baby boomers to challenge and change tomorrow’s health care system: More than six out of ten baby boomers will be managing multiple chronic illnesses by 2030. Available from: http://www.aha.org/presscenter/pressrel/2007/070508-pr-boomers.shtml
• Barnes B, Lefton C, The Power of Meaningful Recognition in a Healthy Work Environment. American Association of Critical-Care Nurses, April-June 2013; 24(2), 114-116
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References • Koloroutis M, Trout M. See Me as a Person: Creating therapeutic relationships with patients and their families.
Minneapolis, MN: Creative Heath Care Management, 2012.
• Lefton C, Strengthening the Workforce Through Meaningful Recognition. NURSING ECONOMIC$, November-December 2012; 30(6), 331-338.
• Lefton C, Kelly L, Effect of Meaningful Recognition on Registered Nurses’ Compassion Satisfaction and Compassion Fatigue. California, January 16, 2016.
• Malloch K, Sluyter D, Moore N. Relationship-centered care: Achieving true value in healthcare. J Nurs Admin, 2000; 30(7–8), 379–385.
• Ortman J, Velkoff VA, Hogan H. An aging nation: The older population in the United States. Population estimates and projections current population reports. May 2014; 25-1140. Available from: https://www.census.gov/prod/2014pubs/p25-1140.pdf
• Press Ganey Associates. Redefining the patient experience. Knowledge Brief 6; May 2013.
• Press Ganey Associates. Compassionate connected care ™: A care model to reduce patient suffering. Performance Insights, 2014.
• Shapiro S, Carlson L, Astin J, et al. Mechanisms of mindfulness. J Clin Psychol, 2006; 62(3), 373–386.
• Siegel D. The neurobiology of “we”: How relationships, the mind, and the brain interact to shape who we are [CD]. Louisville, CO: Sounds True, 2008.
• United States Census Bureau, 2014.
• Watson J. Caring science as sacred science. Philadelphia: F. A. Davis, 2005.