Regional User Conference Day 2 Presented by Anita Luce
Dec 30, 2015
Why are we all here?
Discovering program efficiencies by utilizing MoversSuite features and capturing Industry Best Practices. Improving communications between Coordinators and Dispatch.
Day Two ItineraryMorning: 8:00 Open and Introductions
Question and AnswerTopics from Day 1Local Dispatch Module
Lunch: 12:00 to 1:00 Afternoon: 1:00 Dispatch Center
SafetyLong Distance DispatchAdvancesQ&A5:00 Close
Day 1 Highlights
Data Entered a Single TimeData OwnershipData PushbackIndustry Best PracticesSecurity
Data OwnershipThe first user to come into contact with the information owns it and it is their responsibility to get it into MoversSuite.
Data PushbackThe practice of Data Pushback implies if the information provided is not adequate, then a request for correction is sent to the data owner. The correction should be made by the data owner to clarify the information and provide training.
Industry Best Practices
Utilizing Industry Best Practices may involve changing current practices.
Don’t be a Work Place Zombie!
Work-A-Rounds Can Take on a Life of Their Own
Why are monsters created?Not wanting to changeNot taking the time to researchIgnoring the potential benefitsUnaware of the benefits
Features Under Utilized by OperationsDispatch StatusConnect imports to and from the van lineProcess standardizationMoversSuite training resourcesDocument ManagementNotesEmail Options
New MoversSuite Releases Include
Release Notes With New FeaturesKnown IssuesRelease System Requirements
New Features of MoversSuiteTelephone NumbersShipment StatusMoversSuite Administration ToolMoversSuite Help
Not So New But Still GreatDispatch StatusEmail OptionsMilitary/Government TabDocument ManagementSITQuotes
Operations and Coordinator Communication
It is vital that the communications between coordinators and operations is clear and concise. This increases efficiencies and effectiveness.
Local Dispatch ModuleModule DesignSingle Center for Multiple BranchesDay NotesService RequestEmail OptionsProcessing Service Requests
Local Dispatch Center ContinuedDispatch Status as Communication Tool Grid FeaturesDispatch StatusCrew and Equipment AvailabilityAdvances
SafetyPersonnel Safety
Personnel Safety Items Personnel Safety Events Personnel Safety Reports
Equipment Safety Equipment Safety Items Equipment Safety Events Equipment Safety Reports