Refract Learning Tech Summer Forum - "We get more feedback on Ebay!"

”We get more feedback on Ebay!” – Coaching & Feedback in a millennial era

Kevin Beales

“We get more feedback on Ebay”

Our world is full of feedback

Jay Cross’s Model

70:20:10 Model

Dan Pontefracts 3:33 Model

Performance Appraisals Broken

Teachable Moments

“The aim is to give people information when they need it rather than months after teachable moments have passed.”

Bob Sutton, Stanford ProfessorHow Adobe Got Rid of Traditional Performance Reviews

Instant Gratification

Instant Gratification

Instant Gratification

Instant Gratification

Frequency of Feedback

Giving and Taking Feedback

The Older You Are, The More Feedback You Want

Negative Feedback and Confidence

Summarising

• Frequent feedback, especially millennials

• We want negative feedback, but aren’t comfortable giving it

• More feedback the older we are• Confidence significantly influences

desire for negative feedback

Personalising Feedback Strategies

Personalising Feedback Strategies

Personalising Feedback Strategies

Personalising Feedback Strategies

Personalising Feedback Strategies

Personalising Feedback Strategies

• Many factors influence effectiveness of feedback– Age– Confidence– Career Goals– Personality– Relationship

Feedback???

• What is feedback?– Praise– Ideas– Corrective Feedback

• Feedforward?• What’s the difference between feedback

and coaching?– Feedback is a statement– Coaching is a conversation

• Self Reflection?

Theoretical basis of reflection (and feedback)

Frederik Anseel, Ghent University, 2008

Example Feedback

Study 1

Study 2

Refract Video Link

https://www.youtube.com/watch?v=0xqoj0AIYsc

www.refract.tv