Reference.Aditro Relief To Recession

Relieve the pain from recessionRelieve the pain from recession

Too much

Too little

• Inefficiency in your processes

• Capital tied to your operations

• Operational costs

• People doing wrong things

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• Flexibility

• Time and money to put on development

• Skills and expertise

• Profitability

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Your symptoms?

Get relief from the effects Get relief from the effects of the ongoing economic decline

and be better prepared for the coming upturn.

Use our expertise to diagnose the pain

Use our tools and methods to improve your condition to deal with the changing marketplace

Aditro offers you

• An opportunity to lower your operational costs

• Operational excellence that lets you put your focus where it matters

• Flexibility over your business processes

Lower the pain from operational costs

Business Process Outsourcing• Outsourcing can lower the overhead on your business processes by as much as 15% to 30%

• Aditro economies of scale provides a cost efficient service platform

• Lower your fixed costs

Consulting• Our process transformation expertise can make your operations more efficient

• Align your functional strategies and structures to your business goals

Software• Use our software solutions to increase your process automation

• Take advantage of Software As Service (SaaS) and ASP models

ADITRO CAN

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“We’ve increased the efficiency in our payroll administration by 55% – and made our work more fulfilling in the process.”

Cecilia Wikström, HR system manager City of Helsingborg

“We’ll cut costs, save time and improve our quality by outsourcing our order scanning. This will also mean that we can handle more cancellations, enabling us to improve the service to our customers.”

Åsa Lorentzson, Service Director at Homeenter AB.

“We cut our costs for HR and payroll with 50 percent by developing uniformed processes for all our companies.”

Anders Holm, IT manager, Scania’s HR unit

A focus on operational excellence

Continuous Improvement methodology• We use proven methodologies to improve our operations, you reap the benefits

Business Process expertise• Broad consulting expertise at your disposal

• Real life expertise for your business operations from Aditro’s BPO

• Nordic-wide talent pool

Nordic BPO provider• Aditro can take care of your business processes

• Services cover HRM, Financial management, customer services and logistics processes and combinations of these

ADITRO CAN GIVE YOU

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“Customer care is not our core business – but it is for Aditro. That is why we now can have a more professional and efficient customer services function.”

Jørli Birk, Director of Customer Care and Credit. Telia Sonera

“An effective logistical set up is crucial for success ine-commerce. We have chosen to team up with a contract logistics provider in order to free internal resources for other areas such as sales, marketing and product sourcing. Aditro provides the flexibility and scalability that we need.”

Mikael Olander, CEO, CDON.COM

Business processes flexibility

Business Process Outsourcing• Scalability with changing volumes

• Headcount optimization

Access to the expertise you need• Broad consulting expertise at your disposal focusing on your business processes

• Aditro can also be your trusted advisor

Present where you are• Whether you are located in Finland, Sweden, Norway or Denmark or at Pan Nordic level, Aditro has

the resources in place to support your business

ADITRO CAN GIVE YOU

“Aditro’s HR Manager service helped our organization in a situation where we needed to put extra attention into one strategic focus area in HR. With this service we were able to get an experienced HR professional into our organization, who could focus on this specific assignment. As a result, we came up with and implemented a broad range of measures in support of internal mobility and talent management.”

Ulla Åkesdotter-Molin, Director, TietoEnator HR Centre

“We’ve outsourced our entire customer service and administration to Aditro. That gives us the flexibility to handle customer interaction in a fast, professional way.”

Gustaf Cronquist, Head of Customer services, Canal Digital

Remedies

Aditro FinancialsAditro Human Resources

Aditro Customer ServicesAditro Logistics

THE REMEDY | ADITRO HUMAN RESOURCE MANAGEMENT

Let us help with your HRM pain

More: Flexibility and scalability as your business

requires

Lower: Operational costs

Better: Focus on your core business

Improved: Operational Excellence


Financial Pain• Lower costs on your HRM processes

Our payroll and HR study shows that

the differences in efficiency in payroll

within the same industry sector may

be three or even fourfold. In many

larger organizations it’s possible to

cut the expenses by 25 %

Focus concerns• Aditro can provide best practices in

Business support processes such as

HRM

• We take care of your HRM processes

and let you to put your focus on your

core business

• Aditro can provide HRM expertise

across the Nordics to support you

Flexibility needs• Scalability with changing volumes

• Access to subject matter experts when needed

• Value-adding services are quickly and easily

available

Aditro offers relief from :

Strategic HR:

• Competence development and performance management

• Workforce planning and acquisition

Administrative andoperative processes:

• Employee lifecycle management• Payroll• Reporting and measurement• Time and attendance• Travel management


We’ll help you get stronger with

Back to the prescriptions

THE REMEDY | ADITRO FINANCIALS

Let us help with your financial management pain

More: Flexibility and scalability as your business requires





Financial Pain• Reduce costs and reduce capital

tied up in support processes

• Less FTE’s through improved

processes and higher efficiency

• ASP services turn your fixed costs

into variable

• Reducing manual work through

automation increases efficiency

Focus concerns• Aditro can provide best practices in

Business support processes such as

Financial Management

• We take care of your FM processes

and let you focus on your core business


• Access to subject matter experts when

needed

• Value-adding services are easily available


Financial Management and ERP• Financial Management and decision support

• ERP – Enterprise Resource Planning

• Finance and Accounting

• Purchase order to payment

• Sales order to payment

• Business Intelligence

• Project Accounting

• Budget and forecasting

• Archiving

• CRM – Customer Relationship Management

Financial Accounting Outsourcing

(FA BPO)• Procure-to-pay, record-to-report & control and order-to-

payments processes

Information logistics• Scanning and archiving of invoices, forms and documents

• Receiving and distributing digital forms and documents

• Workflow services to improve digital document flow

• Analyzing, designing and producing documents





requires




THE REMEDY | ADITRO LOGISTICS

Let us help with your logistics pain

Financial pain• Lower costs on your logistics chain

• Turn your fixed logistics costs in

variable costs

• Increase awareness of logistics

cost drivers

• Optimize and lower transport costs

Focus concerns• We provide continuous improvements

on your logistics operations

• We take care of your logistics and let

you to put your focus on customers

• Providing expertise on logistics area


• Support for new market entries

•“On-demand logistics”

• Value-adding services are easily available

Aditro offers relief from:




Consumer logistics• Logistics services and volume

distribution throughout Europe for

online retailers

• An integrated e-commerce solution

providing a comprehensive platform

for the entire delivery chain for

distance sellers – order capture, order

processing, logistics and distribution,

customer queries, returns handling

and payment processing

Retail logistics• Central warehousing solutions and

Nordic distribution for suppliers to the

retail trade

• Efficient cross-docking and

consolidated shipments

• Additional logistics services

including repacking and relabeling,

packing of expo stands and handling

of sales and signage materials

Industrial logistics• Integrated supply chain solutions

for industrial companies, i.e. material

planning, freight management and

delivery scheduling, logistics

operations and stock management,

pre-assembly and kitting

• Sequenced, just-in-time deliveries

of components and pre-assembled

parts for production lines of major

industrial companies


THE REMEDY | ADITRO CUSTOMER SERVICES

Let us help with your customer service pain


requires





Financial worries• Reduce costs by 20% by outsourcing

Customer Service to Aditro

• Get control over your fixed costs,

release your working capital and reduce

indirect costs

• Turn Customer service from cost

center into revenue generating asset

Focus concerns• Customer Service by Aditro means

you will strengthen your ability to focus

on your core business without any risks

of quality and performance

• Aditro will in turn drive continuous

improvement and increase your

Customer Satisfaction

Flexibility needs• Scalability (faster scale-up or scale-down

capability)

• flexibility by blending the back-office tasks

with the phone volume

• Ability to adjust organizational structure in

line with client needs

• Maximize the Channel Strategy


Proactive Customer Services – Increasing customer satisfaction and relationship value

• Avoid unnecessary inbound calls through proactive means such as:

• Welcome calls, service calls, anti-churn calls, soft collection, etc.

• Create revenue opportunities in customer service• Optimize customer service cost level

Integrated solutions that further adds value:

• Digital Customer Service •Telemarketing services• Technical Support Services• Integrated, channel independent Contact Center Platform• Best Practices in Customer Services


We’ll help help you get stronger with


Help has never been so closeHelp has never been so close

Reference.Aditro Relief To Recession

Business

business operations

core business

business goals software

cut costs

fixed costs

processes capital

uniformed processes

expertise profitability