Reference model Enterprise Content Management

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Reference modelEnterprise Content Management

Danny [email protected]

Version 0.357 february 2016

Document inputmanagement

Search &discovery

Social &collaboration

Knowledgemanagement

Web contentmanagement

Intelligence

Documentediting

Documentversioning

Searchindexing

Communitymanagement

Informationexchange

Knowledgecodification

Knowledgemodeling

Knowledgecreation

Machinelearning

Datamining

Datavisualisation

Formrecognition

Capture

Image cleanup

Documentstorage

Documentpublication

Recordstorage

Recordpublication

Recordterm monitoring

Recordidentification

Web contentediting

Web contentstorage

Web contentpublication

Discussion

Recorddisposal

Digital assetstorage

Digital assetidentification

Indexing

Recordmigration

Web contentsyndication

Digitalrights management

Decisionmaking

Knowledgestorage

SearchExecution

Search resultpublication

Conversion

Digital assettransformation

Digital assetpublication

Recognition

Recordsmanagement

Documentmanagement

Digital assetmanagement

Dataquerying

Knowledgepublication

Web content personalisation

E-Discovery

Knowledgeacquisition

Document outputmanagement

Styling

Text-dataintegration

Printing

Distribution

Templatedefinition

Information security

AuditAuthentication Authorisation Digital signatureEncryption

Business process management

Casemanagement

Procesmodeling

Contentrouting

Straight throughprocessing

Workflowmanagement

Processmonitoring

Dataanalytics

Planning

Datafiltering

Web contentstatistics

Documentcheck-in/check-out

Domains• Document input management: Receiving and processing documents.• Social & collaboration: Being in contact with others and contribute to goals

together.• Search & discovery: Searching and discovering relevant data.• Intelligence: Retrieving information from data.• Document output management: Spreading documents to others.• Business process management: Improvement of the performance of the

organization by controling and optimizing business processes.• Knowledge management: Managing the life cycle of knowledge.• Document management: Managing the life cycle of documents.• Digital asset management: Managing the life cycle of digital assets.• Web content management: Managing the life cycle of web content.• Records management: Managing the life cycle of records.• Information security: Ensuring the availability, integrity and confidentiality of

data.

Document inputmanagement

Search &discovery

Social &collaboration

Knowledgemanagement

Web contentmanagement

Intelligence

Recordsmanagement

Documentmanagement

Digital assetmanagement

Document outputmanagement

Information security

Business process management

semantic content

documentdigital asset

record

web content

document

ontology

rule

socialcontentdocument

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Types of content• Social content: data that are exchanged between people, such as

messages on social media and e-mail.• Semantic content: data that are expressed in terms on an ontology. • Document: a container of various types of content that can be edited as a

whole and stored as a file.• Digital asset: content that represents a certain value and that is typically

accompanied with a usage right. This is typically multimedia content such as images, sound or video but can also be a document.

• Web content: a combination of various types of content that are meant to be published to a web browser.

• Record: a data item that must be preserved as proof of an action.

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Document input management• Capture: Converting a paper document to a digital representation.• Recognition: Recognizing the type of document, the characters (OCR),

handwritten tekst (HCR/ICR), marks (OMR) and barcodes.• Forms processing: Extracting the values of form entry fields from a form.• Image cleanup: Improving the quality of an image such as through

rotation, straightening, color adjustment, transposition, zoom, aligning, page separation, annotations and despeckling.

• Indexing: Creating metadata that identifies a document. • Conversion: Transforming a document to different format, such as a

durable format.

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Social & collaboration• Community management: Supporting the linking of people and formation

of communities. • Information exchange: Exchanging data and information between people.• Discussion: Reaching a common view on a subject.• Decision making: Reaching a common decision on how to handle a

situation.• Planning: Reaching a common plan how to get to the desired situation.

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Search & discovery• Search indexing: Creating an index of terms that can be searched for.• Search execution: Searching for results.• Search result publication: Publishing the results of a search.• E-Discovery: Searching through large amounts of digital data for a specific

purpose.

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Intelligence• Data querying: Determining the contents of specific data.• Data filtering: Determining which data are relevant.• Data analytics: Answering questions based on data.• Data mining: Finding patterns and relationships in large amounts of data.• Machine learning: Answering questions based on data through a self-

learning algorithm. • Data visualisation: Representing data in a visual manner such that it leads

to information.

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Document output management• Template definition: Defining standard tekst blocks and variables as the

basis for documents.• Text-data integration: Combining a template (tekst) and structured data in

order to create one or more documents.• Styling: Setting formatting attributes on a documents such as the font,

color and logo.• Printing: Printing a digital document on paper.• Distribution: Sending documents to receivers.

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Business process management• Process modelering: Determining the structure of a process.• Content routing: Routing content to people. • Workflow management: Supporting the execution of interative processes

which have a predictable process structure.• Case management: Supporting the execution of interactive processes in

which the process structure is not pre-determined up-front and in which the case file is central.

• Straight through processing: Supporting the execution of processes that are mostly automated.

• Process monitoring: Monitoring the status, quality and lead times of processes.

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Knowlegde management• Knowledge modeling: Determining the structure of knowledge in the form

of an ontology.• Knowledge creation: Creating new knowledge, including rules. • Knowledge acquisition: Collecting knowledge that has been created.• Knowledge codification: Capturing knowledge and accompanying

metadata in a digital format using an ontology.• Knowledge storage: Ensuring the availability of codified knowledge.• Knowledge publication: Making knowledge available.

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Document management• Document editing: Creating and changing documents and accompanying

metadata.• Document storage: Ensuring the availability of documents.• Document check-in/check-out: Ensuring that concurrent changes in

documents do not conflict.• Document versioning: Recording the history of documents.• Document publication: Making documents available.

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Digital asset management• Digital asset identification: Indicate that something is a digital asset and

capturing accompanying metadata.• Digital asset storage: Ensuring the availability of digital assets.• Digital rights management: Ensuring that the rights that are part of digital

assets are respected.• Digital asset transformation: Transforming digital assets to a different

form.• Digitale asset publication: Making digital assets available.

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Web content management• Web content editing: Creating and changing web content and

accompanying metadata.• Web content storage: Ensuring the availability of web content.• Web content publication: Making web content available.• Web content personalisation: Adapting web content to the preferences,

role and behavior of people.• Web content syndication: Making web content available at different

locations.• Web content statistics: Provinding insight into the access to web content.

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Records management• Record identification: Indicate that something is a record en capturing

accompanying metadata.• Record storage: Ensuring the availability of records.• Record term monitoring: Monitoring the terms for storing and/or

destroying records.• Record publication: Making records available.• Record migration: Transforming records to a more durable format or

medium.• Record disposal: Removing a record and potentially moving it to another

location.

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Information security• Authentication: Determining the identity of a subject based on an

authentication means.• Authorisation: Determining whether a subject is authorised to access an

authorisation object. • Encryption: Encoding data so that it is only accessible to owners of a

specific key.• Audit: Capturing the access to data such that it can be proven legally.• Digital signature: Capturing the identity of a subject at specific content

such that it can be proven that it is the source of the content.