BSI Case Study Field International ISO 9001 Quality Management AS 9100 Quality Management Aerospace Reducing costs and enhancing customer satisfaction through the implementation of a quality management system Customer needs • Continual improvement in the quality and effectiveness of products • Increased operational efficiency • A foundation for multi-site global manufacturing Customer benefits • Improved product quality and reduced return rate • Licence approval gains in new global markets • Continual improvement across quality and manufacturing “Quality and reliability are critical values for the aerospace industry. In an environment where the mistakes or failure of products or services can have serious consequences, it is essential for us to have a robust framework in place to help reduce risks and continue to provide quality products and a good service to our customers.” Adrian Gauden Quality Manager
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Reducing costs and enhancing customer … Case Study Field International ISO 9001 Quality Management AS 9100 Quality Management Aerospace Reducing costs and enhancing customer satisfaction
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BSI Case Study Field International ISO 9001 Quality Management AS 9100 Quality Management Aerospace
Reducing costs and enhancing customer satisfaction through the implementation of a quality management system
Customer needs
• Continual improvement in thequality and effectiveness ofproducts
• Increased operationalefficiency
• A foundation for multi-siteglobal manufacturing
Customer benefits
• Improved product quality andreduced return rate
• Licence approval gains in newglobal markets
• Continual improvement acrossquality and manufacturing
“Quality and reliability are critical values for the aerospace industry. In an environment where the mistakes or failure of products or services can have serious consequences, it is essential for us to have a robust framework in place to help reduce risks and continue to provide quality products and a good service to our customers.”