Date stamp Redirection Centre Use Only Redirecting personal mail from a private address For more about our Redirection service visit www.royalmail.com/redirection Royal Mail Consumer Redirection Application Form March 2017 2 What are your old and new addresses? *Old address – where you would like the mail redirected from? *Postcode *Date of move D D M M Y Y Telephone landline number at your old address (including area code) Add your mobile number E-mail address For your security, we always send an acknowledgement letter to you. If you don’t want us to include your new address in the letter, please mark this box with an ‘X’. To check that postcodes are correct you can visit our website at www.royalmail.com/find-a-postcode *New address – where are you moving to? *Postcode Is your new property Please mark with an ‘X’. Owned Rented Telephone landline number at your new address (including area code) Will there be a dog at this new address? This is so our delivery staff are aware and can deliver your mail safely. Please mark with an ‘X’. Yes No Do you have an animal? Don’t forget to update your micro-chip registration. We cannot redirect mail from a multi-occupancy address such as a hall of residence, nursing home, boarding house or hotel. If we cannot deliver an item to the new address for any reason, it may be returned to sender with the new address on it. This means that we cannot guarantee that the new address will remain confidential. If your application is for more than four people, please attach another form with the additional names. If you receive mail in your middle name or in other names please list these as separate applicants. Customers who are known by more than 1 title should list these as separate applicants. You must be at least 18 years old to apply to redirect mail. As well as redirecting your own mail you can also apply for the mail of other people at your old address to be redirected to your new address but only if (1) they have expressly consented to this; (2) they are under 16 years of age and you are their parent or guardian; (3) or you are otherwise entitled to make an application on their behalf. By submitting this form you confirm that you are entitled to apply to redirect the mail of all persons included in your application and to consent to our use of their data in the ways described above. Is your whole household included in this move? Yes No If you tick ‘yes’ to the ‘whole household move’ question, we will redirect the mail of all persons at your old address who have the same last name as you. This may help to ensure a person’s mail is still redirected where their first name has been misspelt or cannot be read. Please do not tick this box if anyone at your old address who has the same last name as you has not given their consent or does not want their mail redirected to your new address. Do you want us to redirect all variations of first names? For example Susan, Sue. (To redirect all versions of a last name you will need to list each separately). Yes No, only redirect the exact name listed 4 Who wants their mail redirecting? If any required signature is missing we cannot process your application. *Title (Mr, Mrs, Ms etc) *Full first name (lead applicant) Middle initial(s) Last name *Date of Birth D D M M Y Y *Title (Mr, Mrs, Ms etc) *Full first name (second applicant) Middle initial(s) Last name *Date of Birth D D M M Y Y If under 16, mark this box with an ‘X’. *Title (Mr, Mrs, Ms etc) *Full first name (third applicant) Middle initial(s) Last name *Date of Birth D D M M Y Y If under 16, mark this box with an ‘X’. *Title (Mr, Mrs, Ms etc) *Full first name (fourth applicant) Middle initial(s) Last name *Date of Birth D D M M Y Y If under 16, mark this box with an ‘X’. Please use CAPITALS and a blue or black pen for all your answers. 1 Have you got the correct form? If your application is on behalf of someone who is deceased or for whom you have Power of Attorney, use the Redirecting Mail in Special Circumstances form. Questions marked with * are mandatory. 3 How we use the data How we use the data provided on this form is described in our terms and conditions, and by submitting this application you confirm that you and everyone named in it agree to us using your data as set out in those terms and conditions. This may include passing the contact details (address, email and telephone) of everyone named in this application to organisations which help to prevent fraud and money laundering. In addition we offer 2 optional free services: We can also pass the contact details (address, email and telephone) of everyone whose mail is being redirected to organisations that already know them so they can update their records. There’s no extra cost for this. If any of you do not want this free service, please mark an ‘X’ in the box. You can also choose to receive discounts, offers and information specially chosen, based on the information provided in this form, to help you get set up in your new home. These come from Royal Mail Group and other carefully selected organisations to which we will supply your contact details (address, email and telephone). If any of you do not want to receive these offers, please mark an ‘X’ in the box. If you do not want to receive these marketing communications by email please mark an ‘X’ in the box. If you decide at a later date that you don’t want either of the above services, just contact Customer Services. You can find more information on how we use the data in the terms and conditions.
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Date stamp Redirection Centre Use OnlyRedirecting personal mail from a private addressFor more about our Redirection service visit www.royalmail.com/redirection Royal Mail Consumer Redirection Application Form March 2017
2 What are your old and new addresses?*Old address – where you would like the mail redirected from?
*Postcode
*Date of move D D M M Y Y
Telephone landline number at your old address (including area code)
Add your mobile number
E-mail address
For your security, we always send an acknowledgement letter to you. If you don’t want us to include your new address in the letter, please mark this box with an ‘X’.
To check that postcodes are correct you can visit our website at www.royalmail.com/find-a-postcode
*New address – where are you moving to?
*Postcode
Is your new propertyPlease mark with an ‘X’.
Owned Rented
Telephone landline number at your new address (including area code)
Will there be a dog at this new address?This is so our delivery staff are aware and can deliver your mail safely. Please mark with an ‘X’.
Yes No
Do you have an animal? Don’t forget to update your micro-chip registration.
We cannot redirect mail from a multi-occupancy address such as a hall of residence, nursing home, boarding house or hotel.
If we cannot deliver an item to the new address for any reason, it may be returned to sender with the new address on it. This means that we cannot guarantee that the new address will remain confidential.
If your application is for more than four people, please attach another form with the additional names.
If you receive mail in your middle name or in other names please list these as separate applicants.
Customers who are known by more than 1 title should list these as separate applicants.
You must be at least 18 years old to apply to redirect mail. As well as redirecting your own mail you can also apply for the mail of other people at your old address to be redirected to your new address but only if (1) they have expressly consented to this; (2) they are under 16 years of age and you are their parent or guardian; (3) or you are otherwise entitled to make an application on their behalf. By submitting this form you confirm that you are entitled to apply to redirect the mail of all persons included in your application and to consent to our use of their data in the ways described above.
Is your whole household included in this move? Yes No
If you tick ‘yes’ to the ‘whole household move’ question, we will redirect the mail of all persons at your old address who have the same last name as you. This may help to ensure a person’s mail is still redirected where their first name has been misspelt or cannot be read. Please do not tick this box if anyone at your old address who has the same last name as you has not given their consent or does not want their mail redirected to your new address.
Do you want us to redirect all variations of first names? For example Susan, Sue. (To redirect all versions of a last name you will need to list each separately).
Yes No, only redirect the exact name listed
4 Who wants their mail redirecting?If any required signature is missing we cannot process your application.
*Title (Mr, Mrs, Ms etc) *Full first name (lead applicant) Middle initial(s)
Last name
*Date of Birth
D D M M Y Y
*Title (Mr, Mrs, Ms etc) *Full first name (second applicant) Middle initial(s)
Last name
*Date of Birth D D M M Y Y If under 16, mark this box with an ‘X’.
*Title (Mr, Mrs, Ms etc) *Full first name (third applicant) Middle initial(s)
Last name
*Date of Birth D D M M Y Y If under 16, mark this box with an ‘X’.
*Title (Mr, Mrs, Ms etc) *Full first name (fourth applicant) Middle initial(s)
Last name
*Date of Birth D D M M Y Y If under 16, mark this box with an ‘X’.
Please use CAPITALS and a blue or black pen for all your answers.1 Have you got the correct form?If your application is on behalf of someone who is deceased or for whom you have Power of Attorney, use the Redirecting Mail in Special Circumstances form.
Questions marked with * are mandatory.
3 How we use the dataHow we use the data provided on this form is described in our terms and conditions, and by submitting this application you confirm that you and everyone named in it agree to us using your data as set out in those terms and conditions. This may include passing the contact details (address, email and telephone) of everyone named in this application to organisations which help to prevent fraud and money laundering.
In addition we offer 2 optional free services:We can also pass the contact details (address, email and telephone) of everyone whose mail is being redirected to organisations that already know them so they can update their records. There’s no extra cost for this. If any of you do not want this free service, please mark an ‘X’ in the box.
You can also choose to receive discounts, offers and information specially chosen, based on the information provided in this form, to help you get set up in your new home. These come from Royal Mail Group and other carefully selected organisations to which we will supply your contact details (address, email and telephone). If any of you do not want to receive these offers, please mark an ‘X’ in the box.
If you do not want to receive these marketing communications by email please mark an ‘X’ in the box.
If you decide at a later date that you don’t want either of the above services, just contact Customer Services. You can find more information on how we use the data in the terms and conditions.
Royal Mail Consumer Redirection Application Form March 2017. Royal Mail, the Cruciform and the colour red are registered trade marks of Royal Mail Group Ltd. Royal Mail Group Ltd, registered in England and Wales, number 4138203, registered office: 100 Victoria Embankment, London EC4Y 0HQ. © Royal Mail Group Ltd 2017. All rights reserved.
Post Office® branch use only – All sections must be completed
Please tick identification seen – Do not send customer ID with this form. Proof of name Proof of address dated within the last six months
Credit/debit card 2 different utility bills (NOT a mobile phone or a store/charge card statement or bills printed from the internet)
Bank/building society book Original credit card statement
Passport Original mortgage statement
Driving licence – photocard Bank or building society statement or passbook
EU member state identity card
Birth certificate (under 16s with different last name)
Please do not record any ID, credit or bank card details on the form.
Date stamp on front
‘Addresses’ complete
All ‘Names’ & ‘Signatures’ complete
Lead applicant over 18
‘Dates’ complete(Start date 5 working days)
Both ‘Payment’ sections complete
Horizon receipt issued
Current and valid proof of identity checked for different last name(s) You must check all the following: please tick to confirm
Please dispatch DAILY to Redirection Centre using ENV2130ST only.Please date stamp front page of form.
Amount paid
Branch code £ •
POL Horizon User ID
5 How long do you want your mail redirected for?Please mark ‘X’ in the appropriate boxes.
We reserve the right to refuse to redirect mail, and to end the agreement at any time. Please see Redirection terms and conditions for more details.
*Do you intend to move back to your old address? Yes No
*When do you want the Redirection to start? Start on this date: D D M M Y YWe need at least 5 working days to set up the Redirection from the day we receive your application at our Royal Mail Redirection Centre, Trent House, Media Way, STOKE-ON-TRENT, ST1 5ST, it is best to send it at least 4 weeks before you move.
*Please redirect my/our mail for up to 12 months up to 6 months up to 3 months
*When do you want the Redirection to end? Continue to the end of the period I have selectedBefore the end of your Redirection period, we will write to you at the new address to ask if you wish to extend the Redirection up to a maximum of 4 years.
or stop on this date: D D M M Y Y
6 Your PaymentPricing is calculated on: • Number of different last names (double barrelled last names will attract a further fee - please refer to your Redirection leaflet) • Location of new address • Length of Redirection
Price per different last name
UK address(VAT Exempt)
EU(Incl. VAT )
Rest of the World(Zero VAT)
up to 12 months £62.99 £265.99 £220.99up to 6 months £43.99 £185.99 £153.99up to 3 months £31.99 £130.99 £109.99
Prices apply from the 27th March 2017 and are subject to change at any time. For current prices go to www.royalmail.com/redirection
*This Redirection is for different last names
*The new address is in the UK EU Rest of the World
*The amount to pay is £ • Promo code (If applicable)
7 Proof of identification required for your securityProof of Identification must be from the items listed below, no other items are acceptable.You can also apply online, by phone (extra charge applies), or by Textphone (for deaf and hard of hearing). See Redirections leaflet for details.Please mark ‘X’ in the appropriate box.
For applications at a Post Office® branch, payment by cash, debit or credit card
For applications by post, payment by cheque – only made payable to Royal Mail Group Ltd.
For each different last name, you must provide 2 forms of identification:
1 current and valid proof of name from this list:• Credit/debit card• Bank/building society book• Passport• Driving licence – photocard• EU member state identity card• Birth certificate (under 16s only)
And 1 current and valid proof of old address from this list (over 16s only): Each item must be dated within the last 6 months and must match the last name and the old address.• 2 different utility bills (NOT a mobile phone or a store/charge card
statement or bills printed from the internet)• Original credit card statement• Original mortgage statement• Bank or building society statement or passbook
For each different last name, you must enclose:
• A separate cheque that matches each different last name.• 2 original (not photocopy or printed from the internet) utility bills, bank/building society
or credit card statements dated within the last 6 months. Each bill or statement must show the old address and match the last name.
Please keep a copy of all the documents you send to us.
Total number of documents enclosed:
All documents supplied will be returned to you.
For your security we need to verify your identity to set up your Redirection. We need different proof of identification depending on how you apply.Proof of Identification must be from the items listed above, no other items are acceptable.
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