REDESIGN OF LAKE NONA, WEST, AND OSCEOLA STUDENT SERVICES Presented by: Jonathan Hernandez, MA Linda Herlocker, EdD Jillian Szentmiklosi, EdD
Jan 12, 2016
REDESIGN OF LAKE NONA, WEST, AND OSCEOLA STUDENT SERVICES
Presented by:Jonathan Hernandez, MALinda Herlocker, EdDJillian Szentmiklosi, EdD
PHASE I▪ Answer Center, Admissions, Atlas Lab, Assessment, Bridges, Atrium east
▪ Estimated completion: mid-July
“FLOATERS”▪ Business Office and Graduation
▪ Estimated completion: at least by mid-September, if not sooner
PROCESS REENGINEERING▪ Six brainstorming sessions, plus time to write protocols and to train.
▪ Rethinking how we do business in terms of our layout, our processes, our protocols, and our technology options.
“Right student at the right time to the right staff member for the right service.”
OSCEOLA▪ Building 4
▪ Planning Process▪ Board of Trustees approved contracts in September
▪ First official Conversations▪ 10/9/12 (College Night)
▪ Approved department location and general layout▪ 12/5/12
▪ Department review with architects ▪ 1/29/13
▪ Feedback incorporated – most recent plan▪ 2/6/13
OSCEOLA▪ Career Center and Internship
▪ Advising/Counseling
▪ Financial Aid
▪ Student Development
▪ Orientation
▪ Presentation Classroom▪ Orientation, Skillshops, SLS
▪ Office for Students with Disabilities
▪ Bridges and Transitions
▪ Admissions, Records, Graduation, and BDMS
▪ Answer Center
▪ Atlas
▪ Business Office
▪ Security
OSCEOLA▪ Design Principles
▪ What do we want the student experience to be?
▪ How does design impact how we serve students?
▪ Function ▪ Process flow
▪ The waiting experience
▪ Estimated timeline▪ To begin, late May?
▪ To finish, end of year?