A PROJECT REPORT ON “Recruitment and Selection” “SHREE NARAYANA HOSPITAL” Submitted by Dinesh Kumar Sharma Roll No,-(521050794) In partial fulfillment of the requirement for the award of the degree of MBA IN [Human Resource Management] S M U . Sikkim Manipal University Directorate of Distance Education (2010-2012)
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A PROJECT REPORTON
“Recruitment and Selection”
“SHREE NARAYANA HOSPITAL”
Submitted by
Dinesh Kumar Sharma
Roll No,-(521050794)
In partial fulfillment of the requirement
for the award of the degree
of
MBA
IN
[Human Resource Management]
S M U . Sikkim Manipal University
Directorate of Distance Education
(2010-2012)
S M U . Sikkim Manipal University
Directorate of Distance Education
CERTIFICATE
This is to certify that DINESH SHARMA student of SIKKIM MANIPAL
UNIVERSITY has completed her field work report at SHREE NARAYANA HOSPITAL
on the topic of “Recruitment and Selection” and has submitted the field work report in
partial fulfillment of MASTER OF BUSSINESS ADMINSTRATION of the UNIVERSITY
OF SIKKIM MANIPAL for the academic year 2011-13 he has worked under our guidance
and direction. The said report is based on confide information.
H.R. MANAGER Chairman
(Mrs. Manju Vishwakarma) Dr. Sunil Khemka
Date:-
Place:-
DECLARATION
I hereby declare that the project titled “Recruitment and Selection” is an original piece of
research work carried out by me under the guidance and supervision of Mrs. Manju
vishwakarma. The information has been collected from genuine & authentic sources. The
work has been submitted in partial fulfillment of MASTER OF BUSINESS
ADMINSTRATION of SIKKIM MANIPAL UNIVERSITY.
Place:
Date:
ACKNOWLEDGEMENT
The joy of ingenuity!!! This is doubtlessly what this project is about. Before getting to brass
tacks of things. I would like to add a heartfelt word for the people who have helped me in
bringing out the creativeness of this project.
To commence with things I would like to take this opportunity to gratefully and humbly
for his undeterred guidance for the completion of the report.
Dr. Sunil Khemka, Director, SHREE NARAYANA HOSPITAL , for his continuous
support, encouragement and support.
My parents need special mentions here for their constant support and love in my life. I also
thank my friends and well wishers, who have provided their whole hearted support to me in
this exercise. I believe that this Endeavor has prepared me for taking up new challenging
opportunities in future
Executive Summary
The project titled “RECRUITMENT AND SELECTION” Undertaken in SHREE
NARAYANA HOSPITAL.
. It has a history dating back to 2011 and has a joint with old Khemka hospital groups.. The project report is about recruitment and selection process that’s an important part of any
organization. Which is considered as a necessary asset of a company? In fact, recruitment
and selection gives a home ground to the organization acumen that is needed for proper
functioning of the organization. It gives a organizational structure of the company. Its a
methodology in which the particular organization works and how a new candidate could be
recruited in such a way that he/she would be fitted for the right kind of career.
There are two types of factors that affect the Recruitment of candidates for the company
Internal factors
External factors
The objective of selection decision is to choose the individual who can most successfully
perform the job from the pool of qualified candidates. Selection process or activities
typically follow a standard patter, beginning with an initial screening interview and
concluding with final employment decision.
ABSTRACT
The present project work “RECRUITMENT AND SELECTION PROCESS” is carried out at
“SHREE NARAYANA HOSPITAL ”
This project is categorized into seven chapters.
Chapter 1. Deals with the introduction. This chapter sets the objectives of the study and also gives the
need, scope and the importance of the study.
Chapter 2. Deals with the Research Methodology adopted for conducting the study and limitations of this
study.
Chapter 3. Deals with the introduction to the Industry as well as the company profile.
Chapter 4. Deals with the review of the literature. This chapter introduces the concept of recruitment and
selection process.
Chapter 5. Deals with the analysis of the data.
Chapter 6. Deals with findings that were arrived at after making the data analysis.
Chapter 7. Deals with the suggestions and conclusions based on the findings.
CONTENTS
INDEX PAGE NUMBER
CHAPTER I 1-3
Introduction 1-2
Objectives 2-3
Need scope & importance of the study 3-3
CHAPTER II 4-6
Methodology 4-6
Limitations 6-6
CHAPTER III 7-27
Introduction and Company Information 7-27
CHAPTER IV 28-32
Introduction & Briefing about Recruitment and selection 28-32
CHAPTER V 33-39
Primary research analysis & Interpretation 33-39
CHAPTER VI 40-41
Findings & Conclusion 40-41
CHAPTER VII 42-43
Suggestions 42-42
Bibliography 43-43
CHAPTER-I Page-1
INTRODUCTION
Recruitment is the set of activities takes place in an organization to attract job candidates possessing the
appropriate characteristics to help the organization reach its objectives. It involves seeking and attracting a
pool of people from where suitable qualified candidates can be chosen for vacancy. The basic purpose is to
collect a group of potentially qualified people. Selection is the process of finding out the most suitable
candidates for the suitable job. After identifying the sources of manpower, searching for prospective
employees and stimulating them to apply for jobs in the organization, the management has to perform the
function of selecting the right employees at the right time and at the right post.
Sample size taken for study is 100. A. questionnaire is prepared according to the
parameters like human resource planning, cost effectiveness, induction recruitment and selection. The
questionnaire is distributed to the executives of Shree Narayana Hospital and basing on the obtained data,
conclusions, suggestions & recommendations are drawn.
Every organization follows the process of recruitment and selection. In SNH, this
process shall be initiated on receiving a requisition in the prescribed format duly approved by the MD/
executive director. It should contain the particulars of role, responsibilities reporting relationship,
qualification etc,. The selection methodology for various positions shall be based on personal interviews
Page-2
The recruitment and selection process followed in SNH is comparatively well defined. Most of the
candidates are recruited through Employee Reference and Consultancy. Candidates selected are given a
probationary period. The suggestions drawn through the project study are like before posing the candidates
to personal interviews, tests like aptitude, achievement, situational, interest, group discussion and
personality development interview should be conducted. This helps the company in retaining employees
for long time.
Overall manpower planning in SNH is conducted systematically and selection procedure is done through
experts. This makes the company to lower the employee turnover at the same time developing the selected
candidates for future organizational goals.
OBJECTIVES OF THE STUDY:
The objectives of the project study include :
To know the various sources of recruitment and their availability at SNH.
To obtain the feed back of the employees about the recruitment and selection procedures followed
in the company.
To review the recruitment process and to make improvements to the forthcoming recruitment
programs at SNH.
To find out the effectiveness of the selection procedure at SNH.
To know various methods of selection procedures adopted by SNH.
To suggest measures accordingly.
Page-3
SCOPE OF THE STUDY
The scope of the study includes the following aspects of recruitment and selection
The feed back of an employee.
Proper utilization of human resource planning.
Effectiveness of recruitment process and techniques.
The selection procedure is effective or not.
Cost effectiveness.
Page-4
CHAPTER-II
METHODOLOGY
At SHREE NARAYANA HOSPITAL, the recruitment process is initiated on receiving a requisition in the
prescribed format duly approved by the MD/Executive director. The requisition shall contain particulars of
designation, role and responsibility reporting relationship, qualification and experience required and critical
skills that are essential for effective performance.
Recruitment process shall commence with an internal search, which shall be initiated by the HR
department. In case no suitable person is identified from with in, search from the application data bank
shall be resorted to like placement agencies or release of advertisements.
Applications will be collected either by post or personal. Intimation for interviews shall normally be sent
through mail/courier in the prescribed format. In other cases, it may be sent through other modes like
telegram, telephone, etc.
The project work done in Shree Narayana Hospital was based on the questionnaire which was filled by the
executives of the company. The questionnaire was prepared based on the recruitment and selection
techniques and was filled on behalf of the following sample size by their executives.
Page-5
They were:
Recruitment techniques: Advertisements in media
Placements agencies.
Campus recruitment
Employment exchanges
Employee reference
Online recruitment
Sample size : 100 employees working at executive
level in the corporate office.
The sample was selected randomly.
In Shree Narayana Hospital the above said techniques are used to search for suitable
candidates.
Parameters used in the questionnaire are as follows
Human Resource Planning
Recruitment
Selection
Cost effectiveness
Basing on the ratings of the employees, the effectiveness of the recruitment and selection process in the
Shree Narayana Hospital will be clearly known.
SOURCES OF DATA:
1. Primary data
2. Secondary data
3. Analysis of data
Page-6
Primary data is collected in order to avoid any mistakes due to transcription which may arise
when collected through secondary sources. The data is collected by questionnaire method.
Secondary data is collected from the companies’ reports, manuals and brochures.
Through company records, books, HR reports etc.
SAMPLING PROCEDURE:
The sampling method used was random sampling. The sampling method was used because of lack
of time and lack of knowledge about the universe. The sample size was fixed to 100 respondents; the
sampling procedure is response form.
STATISTICAL TOOLS USED: PIE CHART:
PERCENTAGE ANALYSIS:
In this research, various percentages are identified in the analysis and they are presented pictorially
by way of bar diagrams and pie charts in order to have a better quality.
LIMITATIONS
The superior may not dedicate much time to fill up the questionnaire which results in not so
authentic data or information.
The employees may not reveal the secrets of the company.
As the questionnaire is restricted to only 12 questions, the study could not cover the
other aspects of the topic
Page-7
Chapter-iii
COMPANY PROFILE
: "Collate Matchless services and dedicated experts under one roof "
Shree Narayana Hospital (A Unit of Healthtech Chhattisgarh Pvt. Ltd.) - Quality health care for all.., with an idea to
established trusted healthcare landmark for diversified society and individual, who had been looking final destiny for their
ailment. It is one of the central India’s largest multi super specialty hospital located at Raipur, capital of Chhattisgarh,
which has various featured health relating control services. The health centre is founded by Dr. Sunil Khemka (MS, MCH
- Ortho) of its trust on humanity, aims to empower patients need through the dimensions of modernized infrastructure,
using state of the art technology, expert’s consultants and kind nursing staffs.
The hospital spread around in four acres which has admirable and modernized equipped infrastructure along with
residential accommodation for doctors, consultants and staffs to make avail services at 24X7X365. The hospital has 250
beds and 60 critical care beds in critical care unit, nine modular computer navigated operation theatres according to
international standards among it one operation theatre is exclusively established for spine and joint replacement surgery,
isolation ward, blood bank, advance I.V.F. Centre, cath lab, M.R.I, digital C.T Scan, pharmacy, conference hall and
cafeteria along with the team of 25 consultant doctors and 60 residential doctors. Shree Narayana Hospital has research
and development wing that splurge their countless hours in unlocking the human and their health structure for optimizing
human health and make it curable.
Page-8
“Compassion and Dedication are our deem”
≠ SHREE NARAYANA HOSPITAL
Quality health care for all.(A Unit of Healthtech Chhattisgarh Pvt. Ltd.)
Hospital has the ideal combination of highly qualified, experienced and optimistic doctors, consultants and professional
team with healthcare industry know-how, multi-disciplinary approach to patient care and in-depth understanding in
healthcare technology. The Hospital team works round the clock for the care of the patients with right moves. The
consultants and Nursing staff are serving excellent care specialty to the patients as they are driven by the vision of quality,
compassion, integrity, accountability and commitment in giving individual attention for maximum treatment outcome.
Shree Narayana Hospital is designed to redefine the health care mechanism with a policy for 360 degree healthy living.
The hospital shall be the health remedy centre of central India which shall be final matter for the individual health problem
and query.
Highlights
Shree Narayana Hospital spread around 1.5 lacs Sqft with the capacity of 300 beds, nine modular operation
theatre with computer navigation among it one is engineered with spine and joint replacement
Shree Narayana Hospital is a multi specialty hospital, serving widest speciality in central India with twenty nine
specialized services.
Shree Narayana Hospital located 2.5 Km from railway station, 1 Km from bus Stand and 12 Km from Airport.
Advance I.V.F. Centre
In-house Blood Bank
MRI, C.T and cath lab (Ceiling mounted with sten zomming)
Isolation Ward for communicable diseases
Shree Narayana Hospital has Professional doctors, consultants and caring nursing staff for wide spectrum of
specialty.
Integrated hospital management system
Cafeteria and conference hall with residential accommodation facilities.
Round the clock pharmacy
3D & 4D ultra sound
Revenue Cycle Management and Extended Business Office
Medical Collection
Medical Coding
Medical Transcription
Page-9
Medical Management
Payer-side Service Offerings
Page-10
IT DEVELOPMENT
With our in-depth understanding of both provider and payer business processes, developing applications
that EMPOWER providers and payers, is what we specialize in. They in turn are able to focus on what they
do best and improve the quality of care and healthcare services. We partner with Healthcare vendors to
develop high-end enterprise applications for providers, payers, intermediaries, pharmaceutical companies
and other healthcare/life sciences entities.
We offer Software Development, Integration, Maintenance and Support services to healthcare
organizations, globally. We make this possible with a team of highly qualified and experienced IT
professionals and large pool of Healthcare consultants.
We specialize in:
Provider Applications
Payer Applications
Pharmacy Applications
e-Services
SNH end-to-end development capabilities
QA/QC Testing
Narayana has a well trained and certified Quality team specialized in advanced technologies. Their skill set
on the Quality front adds value to our clientele as trouble shooting even in complexities are readily
identified and fixed. The QA testing procedures at Narayana meet deadlines with adherence to a stringent
quality testing norm. Narayana offers a total solution for companies looking for quality QA testing. It is
this service of ours that gives you an edge over our competitors.
Page-11
An ideal Hospital Information System, manages information across the entire hospital by eliminating data
capture redundancy and controlling the time & cost, thereby facilitating for a secured access to patient and
administration information within the 4 walls of the hospital on a real time basis.
LIFELINE is a Hospital Information Management System built for automating the Care process in-
synchronous with the Administrative process for the New Generation Healthcare Providers
LIFELINE adopts the best business practice suiting hospitals of varied sizes.
LIFELINE is an integrated HIS with a comprehensive suite of modules, providing an array of technological
INTERPRETATION 50% of Candidates are coming through consultancies.30% are coming through employee reference.10% are through walk-in interview. 5% through website 5% through news paper
Page-34
2. Were you explained about the number of rounds to be conducted in the selection process?
1) yes
2) no
70%
230%
1
2
Interpretation
70% of the people were informed about the number of rounds in selection process
3. What do you prefer in the selection process?
1) Group discussion
2) Role play
3) Written examination
4) Face to face interview
5) Telephonic interview
10%
5%
10%
50%
25%
1
2
3
4
5
Page-35 INTERPRETATION
Most candidates prefer face-to-face interview which is the current selection process at Shree Narayana Hospital.
4. How much time is taken for the interview process ?
1) Less than 2 hours
2) 2-6 hours
3) 6-8 hours
4) more than a day
0% 10%
20%
70%
1
2
3
4
INTERPRETATION
Shree Narayana Hospital takes more than a day to complete the whole interview process for a candidate.
5. How much time is given to you to join the organization?
1) Immediate spot interviews
2) 1-2 weeks
3) 2-4 weeks
4) more than one month
Page-36
25%
15%
10%
50%
1
2
3
4
INTERPRETATION
50% of the Candidates are asked to join organization within 2 weeks
6. What is the motive behind choosing the job at Shree Narayana Hospital?
1) Financial support
2) Knowledge gaining
3) Skill enhancement
4) Career growth
20%
10%
20%
50%
1
2
3
4
Interpretation
Most of the candidates choose Shree Narayana Hospital for career growth
Page-37
7. Do you agree candidates with more experience should be given preference regardless to merit level?
1) strongly disagree
2) disagree
3) neither agree nor disagree
4) 4) agree
5) Strongly agree
5% 2%
10%
30%
53%
1
2
3
4
5
Interpretation
Candidates with more experience should be given preference
8. Are you satisfied by the way the vacancies are advertised by the HR department
1) Yes
2) No
78%
22%
1
2
Page-38Interpretation:
78%of the people are satisfied with the way the vacancies were advertised
9. Do you think Shree Narayana Hospital spends too much in term of time and cost for the recruitment process ?
1) Strongly disagree
2) Disagree
3) Neither agrees nor disagrees
4) Agree
5) Strongly agree
20%
10%
10%
25%
35%1
2
3
4
5
Interpretation:
35% of the employees feel that Narayana spends too much of time and cost for recruitment
10. Does the selection process at Shree Narayana Hospital bring in the right candidate for the right job?
1) Strongly disagree
2) Disagree
3) Neither agree nor disagree
4) Agree
5) Strongly agree
Page-39
5%10%
10%
40%
35%1
2
3
4
5
Interpretation:
Most people feel that Narayana health bring in right candidates through recruitment process
11. How did you feel when you were facing the interview at Shree Narayana Hospital ?
1) Confident
2) Tensed
3) Stress
4) Relaxed
30%
20%10%
40%1
2
3
4
Interpretation:
Most of the candidates felt relaxed during their interview
Page-40
CHAPTER-VI
FINDINGS
1. Most of the recruitment at Shree Narayana Hospital is done through consultancy, followed by
employee referrals.
2. The candidates are informed about the number of rounds in the selection process.
3. Most of the candidates prefer face to face interview.
4. Shree Narayana Hospital takes more than a day to complete the interview process.
5. Most employees feel that the candidates with more experience should be given reference regardless
to merit level.
6. It is found that Narayana Health the cost of recruitment process is high
Page-41
7. It is found that the interview process is conducted in an open climate and helps them to express
themselves freely.
8. It is found that the selection process of Shree Narayana Hospital is effective in getting the right
candidate.
CONCLUSIONS
1. At Shree Narayana Hospital most of the recruitment is done through consultancies which in turn
leads to high HR cost
2. Candidates are satisfied by the way the present selection process is conducted most of the
candidates choose for face to face interview which is the current selection process at Shree
Narayana Hospital
3. At Shree Narayana Hospital the delay in the interview process is mainly due to the client round
where the recruiter needs to line the candidate for an interview based on the client’s availability.
Page-42
CHAPTER-VII
SUGGESTIONS AND RECOMMENDATIONS
It would be more effective for Shree Narayana Hospital to choose as Employee Referral process for
recruitment rather than consultancies as it would help them to reduce the cost.
It was felt that there is a shortage of recruitment personnel as the candidates had to wait for long
time to finish the initial rounds.
It is advised that Shree Narayana Hospital has to increase the recruitment personnel or manage the
selection process effectively.
The recruitment and selection time for a candidate can be reduced when the internal recruitments
are conducted in lieu with the client interviews.
It was found that the Management Information System of Shree Narayana Hospital is not effective
as the candidates themselves had to call back to confirm their status of appointment .
Data bases of passed out graduates can be considered as a source of effective recruitment strategy