Independent Living Advisor Bromsgrove District Housing Trust Building excellent communities with passion and pride. Recruitment Pack
Independent Living Advisor
Bromsgrove District Housing TrustBuilding excellent communities with passion and pride.
Recruitment Pack
Independent Living Advisor 2
Letter to Applicant Page 3
About bdht Page 4
Our Vision, Mission and Values Page 5
Benefits Page 6
RoleProfile Page 7
PersonProfile Page 10
Contents
Independent Living Advisor 3
August 2020
Dear Applicant
Re: Application Pack – Independent Living Advisor
At bdht,weareproudofourstaffandtakegreatcaretoselectthebest.Successfulapplicantsaregiveneveryencouragementtodevelopandgrowwithinthebusiness.
Wenowneedsomeoneproactiveanddynamictoworkinanexcitingareaofourbusiness.You’llneedimaginationandabilitytoadapt.Forus,yourattitudeisjustasimportantasyourskills.Ifyouthinkyou’rethepersonwearelookingfor,pleasespendsometimeandthoughtcompletingtheonline application form and submit it by 9am Friday 21st August 2020.
InterviewswillbeheldonTuesday15thSeptemberandWednesday16thSeptember2020.
Ifyouhaveanyqueries,pleasecontactHannahFord,SeniorHRAdvisor,on01527 557549.
DealingwiththeCOVIDcrisishaschallengedindividualsandorganisationslikeneverbefore.We’vehadtoflexandadaptandourrecruitmentprocessischangingasaresult.Yourhealthandsafetyisapriorityandourprocessesreflectthis.Therefore,wewilldothefollowing:
• Continuetointerviewface-to-face,withinsocialdistancingguidelines.Forexceptionalcircumstanceswewillconsidervirtualinterviews.
• Wewillspaceinterviewsfurtherapart,sothatmeetingroomscanbecleanedthoroughlyandotherareassanitisedforyourwelfare.
• Ifcandidatesprefermaskstobewornininterviews,wecanaccommodatethat.
• Wearereliantonyouworkingwithustoadviseusofanyotheradjustmentsyoufeelarenecessary.Wewantyoutofeelcomfortableapplyingforarolewithusinthesedifficulttimes.Ifyoucanseeanybarriersthatstopyou,pleasetellus.
Yourssincerely,
MarkRobertsonChiefExecutive
Letter to Applicant
Independent Living Advisor 4
bdhtisanaffordablehousinglandlordbasedinBromsgroveintheWestMidlands.Theorganisationownsandmanagesover4,000dwellings,whicharecomprisedofsocialrent,marketrent,sharedownershipandspecialistaccommodationforthosewithdifferentneeds.bdht also manages homelessnessundercontractonbehalfoftheLocalAuthority.Weareastrong,well-respectedandfinanciallyviableindependentbusiness.
WehaveanimportantrolewithinthecommunitiesofBromsgroveandthesurroundingareasandwearestronglycommittedtoremainingindependent.TheorganisationwascreatedinApril2004whenitpurchasedtheoriginalstockfromBromsgroveDistrictCouncil.Sincethattimebdhthasbeenveryactiveinbuildingnewhomes,increasingthetotalstockbyover10%inthelastfiveyears,providingmoreaffordablehousingsolutionsforpeopleinneed.
Thebusinessisregisteredasacharityandoperatesonanot-for-profitbasis,butisfirstandforemostacommercialbusiness,albeitonethatfocusesuponsocialoutcomes.
bdht employs139peopleandisdedicatedtoprovidingexcellentservicesthroughbeingacommittedlearningorganisation.Mostofourmiddleandseniorleadershavebeendevelopedwithinthebusinessandwehaveamajorcommitmenttoidentifyingtransferableskillswithinouremployeesandcreatingopportunitiesforindividualstogrow.
bdhtisapeoplebasedorganisation.Inthe2018‘GreatPlacestoWork’survey,95%ofstaffsaywe’rea“greatplacetowork”.Weareaserious,happy,hard-workingbusinessthatthinksit’sessentialtohavefun.Webelieveinourstaff,andactivelysupportthembaseduponthreecorethemes:‘Lookafteryourself’,‘Lookafteryourcolleagues’and‘Lookafterthebusiness’.Westronglysupporttheconceptoftheindividual,theirgrowth,developmentandwell-being.
Weareagoodemployerwhopaysfairlyandhasexcellenttermsandconditions.Butaboveallweabsolutelyrecognisethatgoodperformanceislinkedtohappystaff,soweactivelyencouragefunandexpectthatitispartofthenormalworkingday.
About bdht
Independent Living Advisor 5
Our Vision
“Imagineanorganisationthatbelievesintheimportanceofcommunity,whereeveryoneistreatedasanindividual,valuedandrespect.Wheredifferencesarecelebratedandpersonalresponsibilityincombinedachievementisveryimportant.Wherestaffstrivetoprovidethehighestqualityofservicewithenergy,prideenjoymentandasenseofhumour.”
Our Mission
“Buildingexcellentcommunitieswithpassionandpride.”
Our Values
Atthecoreofbdht isasetofvaluesthatwerearrivedatbythestaffandtowhichweallaspire.Aseriesofpresentationsandteammeetingswereheldinwhichthestaffputforwardanddiscussedthevaluesthatwereimportanttothem.TheproposednewvalueswerethentakentothemainBoardwheretheywerewholeheartedlyendorsed.Asaresult,allstaffandBoardmemberslivethefollowingvalues:
Caring “Tocareaboutthequalityofservicesweprovidetoourcustomersandthewelfareofthe Trust’semployees”
Enabling “Toenableourcustomerstoaccessandchooseserviceswhereverpossibleandempower theTrust’semployeestodeliverhighstandardsofcustomerservice”
Honesty “Toonlypromiseservicestocustomersthatwecanreliablydeliverandbeanemployer whoistrustworthyandactswithintegrity”
Positive “Tocareaboutthequalityofservicesweprovidetoourcustomersandthewelfareofthe Trust’semployees”
Fair “Todeliveraconsistentlyexcellentservicetoallcustomersandtoalwaysbefairinthe day-to-daysupportoftheTrust’semployees”
Our Vision, Mission & Values
Independent Living Advisor 6
Salaryis£23,616 per annum
37 hoursperweek
30 days annual leaveplusbankholidays
PensionScheme
RewardStatements
EmployeeAssistanceProgramme
MentalHealthFirstAiders
HolidayBuyBackScheme
HealthcareCashBackScheme
Retail Discounts
FreeRefreshments
FreeParking
bdhtoffersaDefinedContributionpension,administeredbytheSocialHousingPensionScheme.Initialcontributionrates,atautoenrolment,areat3%withthepossibilitytoincreasecontributionsthereafter asfollows:
Member pays bdht pays
3% 5%4% 6%5% 7%6% 8%
Lifeinsuranceisalsoavailabletomembersofthepensionscheme.LifecoverofthreetimesyourearningsisprovidedaspartofyourmembershipofSHPSDC.
Benefits
Independent Living Advisor 7
Independent Living Advisor
Independent Living Manager
N/A
‘Tobuildexcellentcommunitieswithpassionandpride’
ToeffectivelydeliverarangeofIndependentLivinghousingrelatedservices for residents living in bdhtIndependentLivingproperties.ToensurethateveryonelivinginbdhtIndependentLivinghomehasaccesstoarangeofservicestoallowthemtoenjoythesecurityandindependencethatisessentialtothistypeofhome.
Job title
Responsible to
Responsible for
Vision
Purpose
Role Profile
Independent Living Advisor 8
Role Profile
Key Achievement Areas:
Tohaveperiodiccontactwitheachresidenttoconfirmthattheyarewellaspertheirrequirements.
Tobealerttothestateofhealthandwellbeingofeachresidentthatengageswiththeserviceand
totakeappropriateactionwhenrequired.
Tovisitorcalleachresidentasrequiredandmonitortheconditionofthepropertyaswellasthe
individual.
Tobecreativeandarrangenewactivitiestoencouragesocialinclusion.
Toliaisewithotheragencieswhererequiredtoensureresidentshaveaccesstothesupportorcare
theyrequire.
Tobereactivewhenincidentsarise.
Toactwithintegrityandensureconfidentialitywithregardstopersonalinformation.
Toupdateandlogcustomerrecordsusingthehousingmanagementsystemandmobiledevices.
TocarryoutappropriateinspectionsinandaroundtheIndependentLivingschemestoensure
thatanacceptablelevelofcleanlinessismaintainedandthatsecuritydoors,entrancesetc.are
maintained.Ensurecommunalareasarefreefromobstructionandanycommunalfacilitiesare
workingandserviceable.
ToundertakeHealthandSafetyinspectionsonaweekly/monthlybasisandensurethatlegislation
isadheredto.
Independent Living Advisor 9
Role Profile
Key Achievement Areas:
Tocheckthatthealarmsystemsareinoperationandtoreportanyfaultsimmediately.
Todetermineandreportdefectsandrepairsissuesandfollowsuchreportsthroughtocompletion.
Thisincludescommunalareas,individualproperties,externalgroundsmaintenanceand
environmentalimprovements.
ToundertakeviewingsandforpotentialnewtenantsandexplaintheroleoftheIndependentLiving
Team.
ToensurethatteststoLifeline,smokealarmsandconditionofpropertyarecarriedoutduringvisits
ifapplicable.
Toassistinrentaccountarrearscollectionandassistinwelfarebenefitsapplications.
Toactivelyreflectandpromotebdht’svaluesandobjectives.
Understandandadheretosafeguardingproceduresandpromptlyreportconcernsorincidentsas
perprocedure.
Toliaisewithcustomersaboutbusinessissuessuchasrentarrears,anti-socialbehaviour.
Independent Living Advisor 10
Person ProfileSkills and Experience - Education
UsageofITbasedsystemsandMSOffice
Essential Desirable
Skills and Experience - Experience/Knowledge
Demonstrableexperienceofworkingwithvulnerableandorelderlypeopleandacommitmenttoequalopportunities
Essential Desirable
PreviousexperienceofoperatingwithintheSocialHousingsector
Haveanunderstandingofwelfarebenefits
Goodinterpersonalskills
Independent Living Advisor 11
Person Profile
TechnicalSkills
CommercialAwareness
CustomerService&QualityFocus
Provenabilitytounderstandandoperatewithinthetechnicalrequirementsofboththeroleandthecustomers.
Recognisingwhatroleownjobhastoplaywithinthewiderorganisation,understandingtheimpactofactionsuponthewiderbusiness.
DemonstratingacommitmenttoCustomerServiceinallactivitiesandensuringthatqualitystandardsaremetandactedupon.
AchievementOrientation
CriticalThinkingSkills
Planning&Organising
Evidencingabilityandadesiretoachievebothworkandpersonalobjectives.
Utilisingproblemsolvingtoolsandtechniques,lookingatalltheoptionsandseekingtoidentifysolutions.Demonstratingaccuracyanddetailconsciousnessintaskcompletion.
Prioritisingandplanninginordertomeetownandothersobjectives,organisingselftoensureservicelevelsaremet.
Communication Consistentlyabletocommunicateappropriatelyandeffectivelyatalllevelsinordertomeetcustomerneeds.
BehavioursCompetency
Independent Living Advisor 12
Personal development
Wewillofferopportunitiesforstafftodevelopandexpandtheirknowledgeandskills.Itisintendedthatthiswillsitwithinaframeworkthatassistsindividualswithongoingpersonalandcareerdevelopment.
General
Nojobdescriptioncancovereveryissuewhichmayarisewithinthepostatvarioustimesandthejobholderisexpectedtocarryourdutiescommensuratewiththerolefromtimetotime.
Theuseofacurrentdrivinglicenceandaccesstoanappropriatelyinsuredvehicleisarequirementforthepostandessentialcaruserallowancewillbepaidwhereapplicable.
This post requires that the job holder is subject to a DBS check at an enhanced level.
Forthepurposeoftravelandexpenses,thisrolewillreceivethefollowingmileagerate:
General Information
Casual Essential User Car Allowance
Mileage Rate / Car Allowance
Essential Users 451 - 999cc 1000 - 1199cc 1200 - 1450cc
Lump sum per annum
Permilefirst8,500
Permileafter8,500
£702
31.4p
12.1p
£792
33.8p
12.0p
£1,023
42.4p
14.3p