Real-Time Business Productivity for the Uber-Connected World - Kristine Lindely & Luke Mahon, Global Datacenter Solutions Marketing

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Real-Time Business Productivity for the Uber-Connected World

Kristine Lindely & Luke MahonGlobal Datacenter Solutions Marketing

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The most demanding users

* Gen Y – Generation born between mid-1970’s and early 2000’s.

TODAY

Changing demographics

and they expect

that areFast, EfficientCommunications Tools

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Telework is becoming more common

22.8M2011

18.5M2010

2009

2008

2007 10M

12.2M

15.1M

One in five workers worldwide telecommute frequently, working remotely from their office or communicating by email, phone or online chats.

A global, distributed workforce

Source: Reuters Survey 2012

The number of full time + casual telecommuters grew by 22.9% annually, to 22.8 million at the end of 2011.Source: IDC

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Workplace trends

of information workers report that they use at least one self-purchased device for work

95%

45%of Millennials use social network sites at work regardless of whether their use is prohibited

the world’s mobile worker population will grow to nearly more than 1/3 of the world’s workforce by 2013

of Global 1000 enterprises will rely on external cloud computing services for at least one of their top 10 revenue-generating processes by 2015

50%

1.2 billion

Consumerization of IT Mobile and distributed

Multi-generational workforce

Rise of the cloud

of information workers report that they use at least one self-purchased device for work

95%

45%of Millennials use social network sites at work regardless of whether their use is prohibited

the world’s mobile worker population will grow to nearly more than 1/3 of the world’s workforce by 2013

1.2 billion

of Global 1000 enterprises will rely on external cloud computing services for at least one of their top 10 revenue generating processes by 2015

50%

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IT’s balancing act

Unreliable communicationsHigh travel or

communications costs

Slow access

No scalability

Security and compliance concerns

Distributed teams, partners, and customers

Devices that aren’t integrated

Explosive data growth Boost IT efficiency to meet

user timelines and demands

Do more with less – and do it faster

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There’s a lot to consider…

PSTDN

DNSservers

Mediation & AV conferencing servers

Server farmLAN switches

VoIP Gateway

SAN Switches

Campus

Internet

Lync servers

Archiving +monitoring servers

Protect data

Balance data

Deliver data

External

users

Internal users

Storage forHyper-V VM’s

& SQL db’s

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Using trusted technologies to:• Be more productive anywhere, any time• Interact with customers, teammates & information• Achieve mission success

What if you could make it all work better together?

Microsoft® Exchange

Microsoft SharePoint®

Microsoft Lync®

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On-premises and

in the cloud

Authentication

Administration

Storage

Common communications

Networking - Security - Compliance

Unified communications

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

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A day in the life – Connected Workplace

Demo: day in the life

Kristine in DC and Luke in UK used real-time collaboration to build this presentation

Lego man has a great idea

Lego Man needs to share this great with colleagues, so opens up outlook window (use real images on computer) and sends out email

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Lync – communication at your fingertips

Instant Messaging, and presence

Enterprise voice and telephony

Audio, video, & Web Conferencing

Reduce costs = converged communications

Adopt quickly = ease of use

Ease deployment = interoperability & extensibility

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Dell implements our own UC solutionReal savings, real-time:

Cut web conferencing expenses by moving 22,000 meetings (monthly) in-house, decreasing external services (current usage ~250,000 mtgs/month)

Empowering employees to use Lync to resolve issues reduced helpdesk costs & downtime

Saved >$1M by eliminating a large, aging PBX and avoiding replacing voicemail appliances

Increased productivity and mobility for 12,500+ workers with a Microsoft voice solution

Solution

• PowerEdge R710, M610

• EQL storage

• MS Exchange, Lync & SharePoint 2010

• 115,000 users

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Global connectivity – worldwide broadband

Source: wikipedia

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Global connectivity – long distance calling

** Source: British Telecom

REALLY??

*18p/min =

$.24/min USD

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• “On-Demand” is expected

• Intelligent infrastructure,

smarter management,

better SLA’s

• Simplify, standardize,

automate

• IT-as-a-Service for Office

apps

• How you get there matters

Transform

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Bringing all the elements of IT togetherEngineered to be better together, by design

Dell Enterprise SolutionsServers, Storage, Networking

Services and Cloud

End-User Computing

Software

En

d-t

o-E

nd

IT S

olu

tion

s

Scala

ble

, m

id-m

ark

et

desig

n p

oin

t

Intelligent Infrastructure + Application = Optimized SLA

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Dell solutions for Unified Communications and Collaboration

Microsoft® Exchange

Email, calendar and contacts on the PC,

phone and web

Microsoft SharePoint®

Anytime, anywhere info sharing & collaboration through communities

Microsoft Lync® Voice, IM, audio, video & web conferencing in

richer, enterprise contextual format

• Integrated email, voicemail, phone, messaging, and conferencing

• Real-time document and application sharing

• A common interface for all unified communications devices

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Infrastructure building blocksTwo approaches + one great services team

• Compute, network, storage

• Software• Microsoft

integration

• Active System & vStart

• Converged blade data center

• Reference architectures

Do it yourself Pre-integratedServices• Expert global

services

• Network assessments

• Application services for Exchange, Lync & SharePoint

• Consulting & Training

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Do it yourselfIntelligent infrastructure & strong partnerships = choice & scalability

Reference Architectures

StorageEqualLogic & Compellentfor ExchangeEqualLogic plug-ins for SharePointHyper-V & MS app integration

PowerEdge ServersFlexible configs racks & blades

NetworkForce10PowerConnectSonicWall, F5

Quest tools for app performance migration, optimization

Production workloads

End-userWin8 & Delltouchscreen laptops

Remote office/branch office

access

Cost effective disaster recovery

Flexible & modular integration

Services

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Dell Active System & vStart Integrated solutions for Exchange, Lync, and SharePoint

Virtualization

Pre-integrated infrastructure w/ app blueprint

Apps

Dep

loym

en

t an

d S

up

port

Serv

ices

Mgmt

Dell vStart 50 / 100/ 200 / 1000 Active System 800 • Pre-engineered and pre-tested virtualization solution. Components:

Servers: PowerEdge

Storage: Compellent & EqualLogic

Network: Force10 & PowerConnect

• Full application integration

• Deployment & IT Support Services included

• Leverages Microsoft Hyper-V, MS System Center,

• Dell Skyhawk & Gale mgmt sw

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SharePoint on Dell vStart 100 / Hyper-V• Rapid time-to-

value for SharePoint

• High availability at all tiers of SharePoint farm

• Scalable platform that accommodates future growth easily

• Fully integrated platform - virtualized infrastructure, pre-designed, pre-validated, and pre-built using networking and storage best practices

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Dell Services & ROI Tool

Dell Unified Storage Solution for SharePoint

Reduce SQL server footprint up to

97%*

Advantages:• One unified platform for

SharePoint storage delivering block for SQL and NTFS for files

• Supports all Dell storage platforms• Interoperable with all SQL storage,

plugs and plays, no rip and replace

• Improves scalability and management of SharePoint

• Integrates with Central Administration

• No new tools or servers required• Configure once and forget• Lower overall SharePoint storage

CapEx/OpEx

Improve performance up to

35%*

Purpose-built platform using Quest

Metadata only

Fluid FS

Block

Files

*Based on Dell internal testing

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Lessons learned: Networking and Quality of Service

Networking pain points Dell’s modular networking solutions provide ways to…

Quality of Service is key

• Balance • Deliver and • Protect

• Latency• Oversubscription• Insufficient Buffers• Performance bottlenecks• Security risks

Dell can converge your communications and handle QoS

…voice and data transmissions

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A lot to consider, and Dell can simplify it

DNSservers

Mediation & AV conferencing servers

Server farm

VoIP Gateway

SAN Switches

Campus

Internet

Lync servers

Archiving +monitoring servers

External

users

Internal users

Storage forHyper-V VM’s & SQL db’s

Force10

PowerConnect -W

Force10

Force10

Protect data

Balance data

Deliver data

SonicWALL

SonicWALL

SonicWALL

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ChallengeDrive growth while reducing costs by creating a virtualized IT infrastructure to support unified communications.

Results• Major project designed and implemented

in just nine months• Improved IT performance with

approximately 46% fewer servers• IT gains platform ready for unified

communications• End-users gain access to new servers in

45 minutes with virtualization• Easier management increases IT

productivity by approximately 85%

EuropcarSouth Africa

“Working with Dell was a highly collaborative and informative process. Dell consultants worked hard to understand our environment and our challenges”

Shaun Phillips, General Manager - IT Operations and Infrastructure

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“We eliminated a difficult-to-maintain, large PBX system, which helped us cut expenses dramatically.”

Case Study | Newport City Homes

Nonprofit residential social housing agency wants to improve customer service while reducing capital and operating expenses

Challenge

Solution

Dell integrates the customer call center technology with unified communications and customer relationship management solution from Dell and Microsoft.

Benefits:

• 80% reduction in call waiting time

• £50,000 capital savings

• 20% estimated savings in licensing cost due to application integration

Watch the Video

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Comprehensive ServicesDell IT consulting services with Microsoft

• Data center planning and management

• Platform optimization and virtualization

• Data management

• Networking

• Facilities efficiency

• Client optimization

• Client mobility

• Client application management

• Education and training

• IT strategy and planning

• Business continuity and disaster recovery

• Communications and collaboration

• Application infrastructure

• Security

Data center End user Enterprise architecture

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Expertise by the numbers…

300,000+ enterprise voice users

deployed by Dell Services

#1Microsoft Lync deployment

partner world-wide 3yrs running

19languages spoken by our

Lync team

0.82%calls escalated from Dell to

Microsoft (FY12)

> 2 Million Exchange seats deployed in MS

FY2012

#1Microsoft SharePoint

partner in North America

Why partner with Dell?What does Gartner say?

• Gartner analysts state: “Dell continues the evolutionary process to become a more innovative and service-focused company as the computing market goes through a period of transformation.”

• MS Lync is the best enterprise IM solution available today

• MS lacks the e2e platform, they’re “anxious for someone to step up as a one stop shop” (enter Dell)

• Customers are taking exception to competitors coming in with UC and really pushing a full rip & replace infrastructure (as a requirement)

Dell UC & Collaboration solutions can be phased in as you need:

• Most organizations have MS exchange in-house, many with ESL including license to use Lync, it’s just not deployed yet!

• We focus on improving your business productivity, helping you leverage existing systems, skills and tools

• No need to introduce additional tools in your environment – you don’t need to change platforms

• Best practices formed from our own experience in Dell IT

• SharePoint platforms and expertise: document repository today, BI and sites tomorrow

• Interop and End-user aspects

Let’s get started

Tour the DellWorld Expo• See the Unified Solution for SharePoint in the Data

Insights neighborhood• Test drive Lync in the Solution Center neighborhood • Speak with experts in the Business Productivity

area

Get Started on your plan• Talk with your Dell team about your options• Request a whiteboard/visioning session

Visit a Dell Solution Center near you• Live solution demos and proof of concepts• Book a CIE session for your organization – learn how

to gain real-time productivity for your team!

Get more info:• www.Dell.com and www.DellTechCenter.com

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