Real Results: A profile of 8 hospital systems and the benefits they have seen using the 3M™ 360 Encompass™ System

Real Results:A profile of 8 hospital systems and thebenefits they have seen by using the

3M™ 360 Encompass™ System.

Hospital profileLocation: OhioType: Integrated, multi-specialty, non-profitBeds: 1,200+Annual admissions: 150,000+

Their story

Their results with 3M 360 Encompass

21%increase

in inpatient coderproductivity

63%decrease

Patient safety indicators (PSIs) and

hospital-acquired complications (HACs)

in physicianagreement rate

12%increase

As one of the first users of the 3M™ 360 Encompass™ System, this healthcare system created a committee to investigate the increases in patient safety indicators (PSIs) and hospital-acquired complications (HACs) that affected quality. 3M 360 Encompass provided the automated system it needed to better understand patient data through documentation. Better communication with CDI reviewers and coders helped facilitate a decrease in PSIs and HACs. Productivity also increased as a result of better clinical documentation.

Hospital profileLocation: Washington stateType: Multi-hospital, integrated, non-profitBeds: 1,000+Annual admissions: 40,000+

Their story

Their results with 3M 360 Encompass

88%agreement rate

between codersand

CDI reviewers

19%increase

in net revenue

90%

query acceptance

rate

?

A crucial objective for this integrated health system was to maintain quality, not focus on quantity. In using the 3M™ 360 Encompass™ System, the clinical documentation process improved significantly. The process between CDI reviewers, physicians, and coders was also streamlined and made more efficient.

Hospital profileLocation: KansasType: Rural, private, non-profitBeds: 200+Annual admissions: 6,000+

Their story

Their results with 3M 360 Encompass

45%increase

in inpatient coderproductivity

20%increase

1.5coders

moved from codingto other

responsibilities

in outpatient coder

productivity

This rural community hospital had just moved to a new EHR, with 95 percent electronic documents. A key objective in using the 3M™ 360 Encompass™ System was to increase productivity and create a more streamlined, automated system to enhance the workflow. As changing regulations exert new demands on rural hospitals and with limited staff and fewer resources, the hospital needed to find new and innovative ways to prepare for regulatory mandates.

Hospital profileLocation: TexasType: Children’s hospital, non-profit, privateBeds: 550+Annual admissions: 25,000+

Their story

Their results with 3M 360 Encompass

5 outsourced

coders

no longerrequired

in casemix index

10%increase

Decrease

in medicalnecessity denials

State initiatives changed the way in which this children’s facility was operating. They needed new technology and a CDI program. With the 3M™ 360 Encompass™ System, this hospital created a new CDI program that helped facilitate better communication between caregivers. The hospital also saw strong productivity and financial improvements. The new program’s benefits resulted in a reduction of five outsourced coders (equivalent to 30-percent productivity increase), increased case mix index for two consecutive years, and a decrease in medical necessity denials.

Hospital profileLocation: TennesseeType: Multi-hospital, integrated, non-profitBeds: 1,500+Annual admissions: 50,000+

Their story

Their results with 3M 360 Encompass

98%coding accuracy

at time of final coding

35%improvement

in ICD-9 concurrent coding

93%accuracy

inDRG assignment

Recognizing the need to optimize its resources for both coding and CDI, this healthcare system changed its workflow by using 3M™ 360 Encompass™ to facilitate change. Moving from a retrospective coder billing model, it created a concurrent CDI and coding team. This allowed patient bills to be dropped when the patient was discharged from the hospital.

Hospital profileLocation: UtahType: State, academic, multi-specialtyBeds: 450+Annual admissions: 22,000+

Their results with 3M 360 Encompass

Their story

20%increase

in inpatient coderproductivity

between CDIand quality teams,

flagging keyquality indicators

Positive increase

in casemix index

Created new workflow

This innovative healthcare system used the 3M™ 360 Encompass™ System’s technology improve productivity and documentation quality. Upon seeing positive case mix index and productivity increases in a short time, the system expanded use to include the quality department. This allowed the CDI and quality teams to identify real-time patient data and assess key information before the patient was discharged, reducing workflow redundancy.

Hospital profileLocation: MissouriType: State, academic, multi-specialty Beds: 450+Annual admissions: 20,000+

Their story

Their results with 3M 360 Encompass

First site

to use auto-suggested coding

for inpatient and outpatient

No additionaltraining

Improvedphysician

documentation

as CDI and codingteams work intandem, using

ICD-10 CDI edits

required for teams using the

functionality

This academic hospital was first to use the auto-suggested coding functionality of the 3M™ 360 Encompass™ System. After using this new process for a relatively short time, the hospital applied the process to their ICD-10 transition. The team used the full coding and CDI capabilities to increase specificity for the ICD-10 code sets.

Hospital profiles “in progress”Every month, more new clients start using the3M™ 360 Encompass™ System. They are in various stages of implementation and are seeingsolid results, even those in the early stages ofthe process. These clients represent all types ofhospitals: Academic, non-profit, state, metro/urban,rural, and integrated delivery networks (IDNs).

Their stories

Their results with 3M 360 Encompass

20%average increase

in inpatientcoder

productivity

Improved clinical

documentation

Increased query

opportunity

and CDI editsas part of ICD-10

preparation

and betteragreement withsuggested DRG

?

Newly implemented hospital sites are adapting to new technology, learning new systems, and understanding new workflows. After adopting 3M 360 Encompass, sites are realizing its benefits. such as increased ICD-9 productivity and better communication between coders and CDI reviewers. Along with seeing more complete clinical documentation, these hospitals are using the system to greatly assist in the ICD-10 transition.

Even though ICD-10 has been delayed again, healthcare delivery and payment continue to evolve. Are you ready for the challenges ahead?

More than 1,200 hospitals have chosen the 3M™ 360 Encompass™ System to provide computer-assisted coding (CAC) , clinical documentation improvement (CDI), and help with the eventual transition to ICD-10.

3M 360 Encompass is the only automated coding and documentation improvement system that leverages 3M-proprietarry natural language processing (NLP) and rules. It seamlessly integrates CAC, CDI, quality indicators and analytics to capture, analyze and advance patient information.

Customers recently ranked 3M 360 Encompass #1 in the 2013 Best in KLAS report1. For more information on the report and the system, visit us online at www.3Mhis.com/360E. To see our entire suite of health information products and solutions, contact a 3M sales representative at 800-367-2447, or visit us at www.3Mhis.com.

Health Information Systems

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3M and 360 Encompass are trademarks of 3M Company. The International Statistical Classification of Diseases and Related Health Problems - Tenth Revision (ICD-10) is copyrighted by the World Health Organization, Geneva, Switzerland - 1992-2008.

Please recycle. Printed in U.S.A.© 3M 2014. All rights reserved. Published 04/1470-2009-9318-9

Real clients, real results. What does it mean for you?

1“2013 Best in KLAS Report: Software and Services, Medical Records Coding and Computer-Assisted Coding Segments.” January 30, 2014. © 2014 KLAS Enterprises, LLC. All rights reserved. www.klasresearch.com