Page 1 CHANGE YOUR GAME FROM TOPage 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 KNOW WHEN THERE’S A PROBLEM.1.Page 9 Page 10 2.FIND THE SOURCE OF THE PROBLEM.Page 11 Page 12 Fix problems before they affect the user.3.Page 13 Page 14 Know how services are being used.4.Page 15 Page 16 See what’s most important5.Page 17 ’Page 18 Page 19