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West Australia x Lushu Technology Reaching China’s Customized Travel Market Co-Founder and CMO of Lushu Technology, Sophie Liu Speaker:
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Aug 25, 2018

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Page 1: Reaching China’s Customized - Tourism Western … Library/Industry Support... · Reaching China’s Customized ... Prefer Benz and other high-end car rental services. ... Promote

West Australia x Lushu Technology

Reaching China’s Customized

Travel Market

Co-Founder and CMO of Lushu Technology, Sophie Liu

Speaker:

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The Era of

Customized Travel

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3

the Rise of China’s Customized

Travel Market

Group Travel - FIT - Customized Travel

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In-Depth Travel Experience& Destination expert

No time/energy to do travel planing

Complexity of itinerary

Why Chinese need a travel

planner today?

Group vs. DIY vs. CT

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Educate about the destination

Suggest preferred route

Communicate about request

Deliver Pricing

Design final Itinerary call “Lushu”

Serve clients during the trip

What are travel Planers doing?

- Most travel planners are recruited by travel agencies.

- Some started their own independent travel studios.

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We are a Travel Technology Company

Who is Lushu Technology?

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2014

Founded in

Beijing

a travel

technology

company

Customized

Travel Market

Lushu TOS

Travel

Planning

Platform

Knowledge

Data Base

Enhancing the

Professionalization,

Efficiency

Scale of

tailor-made

Travel

Industry

Lushu Technology Key Words

Travel

Planners

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TRIP PLANNING

Travel Planners

Making itineraries on Lushu TOS

Visualize trip planning

Huge destination Database in Chinese

Workstation for professionals

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4.5 Million Point of Interests (POI)

Like the idea of Lego, travel Planners put together different parts

together to create new itineraries

Tour Templates

Point of Interests

Destination Content

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Smart Phone Application

Travelers can review their itinerary and

navigate to destination on the smartphone

Travel Consultant - Create itinerary on Lushu TOS - Send to their Clients

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11

PDF Version of the itinerary

Travel Consultants / Planners always print the itinerary to their clients

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Digital Itinerary can be

Presented on WeChat

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Some Data of Lushu Platform

Travel

AgenciesIndependent

Studios

1800+ 5000+

Travel

Consultants

15,000PPL

42.86%

Penetration

Rate

Customized Travel Market

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Chinese Customized

Travel Market Overview

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Distribution of Customized Travel Agencies

Data from Lushu TOS Oct 2017

< 1000

< 500

< 100

Number of Travel Agencies

Per Provinces

200% - 300%

Growth from 2016-2017

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10 Most Popular Destination of China’s Customized Travel Market

Japan

USA

New Zealand

Italy

UKFrance

AustraliaThailand

Taiwan Region

Switzerland

No. 7

Data from Lushu TOS Oct 2017

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Customized Travelers to

Australia

Average travel Length Average No. of people per group

10.6 Days 5 ppl

Data from Lushu TOS, Oct 2017

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10 Most Popular Australia Cities in China’s Customized Travel Market

Sydney

Melbourne

Gold Coast

Keynes

Brisbane

PerthApollo Bay

Port Campbell

Adelaide

Hobart

1 2 3 4 5 6 7 8 9 10

Data from Lushu TOS, Oct 2017

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Theme

Preference of

Chinese Travelers

Customized

Travel’s

grow over 200%

in 2014-2016

Data from Ctrip April of 2017

Family

Travel

Photography

Island

Travel

Culture

What’s preference of

Customized Travel?

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Consumer Profiles

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Consumer Profiles to West Australia Four Preferred Themes of Chinese Travelers in West Australia

Family ScenerySelf-

Driving

Photo-

graphy

Data from Lushu Market Research, Oct 2017

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Chinese Consumer Profile to Australia

● 36~50 Year Old

● From 1st and 2nd Tier Cities in China

● 20,000 - 30,000 RMB Tour Fare/p

30,000 - 50,000 RMB/p is Common

● Prefer Benz and other high-end car

rental services.

Self- Driving is also very popular.

● High-end Hotel & Short-term Lodging

But willing to pay for special experience

● from 4 to 12 people in a group

● Travel Length from 7 to 15 days

1 2

Car Rental Preference Accommodation Preference

in Customized Travel Market

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Part3:

Lushu Technology

x

West Australia

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Lushu Technology X West Australia

1.Lushu can provide the largest customized

travel agency community in China

They are the key influencers of their own travel communities

Travel

Agencies

Consulting

Studios

1800+ 5000+

Travel

Consultants

15,000PPL

42.86%

Penetration

Rate

Page 25: Reaching China’s Customized - Tourism Western … Library/Industry Support... · Reaching China’s Customized ... Prefer Benz and other high-end car rental services. ... Promote

China’s Largest Platform

for Customized

Travel

We help destinations to reach agencies

and studios in customized travel market

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Lushu Technology X West Australia

2. Lushu is the only B2B platform that

gathering destination content for travel

plannersPromote destination online/offline

Open Official Account and suggest preferred routes, hotels and places to

visited on Lushu Platform.

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Chinese contents are

the first step to attract

travel consultant’s attention

POI

Descriptions

Images

Promote destination online?

Destination Content

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【Official Accounts for Tourism Offices】

Tourism Offices operate

Chinese contents in the market.

We are the channel to distribute contents

to travel agencies.

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Content Library for Travel Planners

29

Learn about

DestinationUsing Official Contents

to Make Itineraries

Market Destination

through official

contents / Pictures

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Lushu x West Australia Official Account

Tour

TemplatesPoint of Interests

Destination

Content

8 157 24

30 500 200

Preferred Number of Chinese Content

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Lushu Technology X West Australia

3.Data Service

How many customized groups has been to the destination and what are the

most popular POIs for travel planner/ consultants ?

线路的图(西澳大利亚线路)

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Canada Ontario Tourism x Lushu Tech“The most beautiful itinerary design” Competition

On Going Marketing Projects about itinerary design:

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Look forward to our cooperation!

Thank you!