Re-Imaging Academic Reference Services for Older Non- Traditional Patrons Maria Hawkins and Edith Sicken University Libraries, Kent State University Kent, Ohio IOLUG Spring Program Library Road Maps: Patrons in the Driv er’s Seat Indiana Online Users Group
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Re-Imaging Academic Reference Services for Older Non-Traditional Patrons Maria Hawkins and Edith Sicken University Libraries, Kent State University Kent,
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Re-Imaging Academic Reference Services for Older
Non-Traditional Patrons
Maria Hawkins and Edith SickenUniversity Libraries, Kent State University
Kent, Ohio
IOLUG Spring ProgramLibrary Road Maps: Patrons in the Driver
’s SeatIndiana Online Users Group
Mostly focused on public library services and
programming
Many reference resources are out of date
Current State of Older Adult Reference Services
We’ve witnessed their challenges firsthand
Older adults are returning to academia
Learning environments and resources have
changed
It’s a basic principle of library service
Why Consider Services for Older Adults?
Current Statistics
Students 65+: data includes full-time, part-time, undergraduate and graduate students
2008, 2010, and 2012 were option years for data submission
7,735 Institutions Included
National Center for Education Statistics 2014
Students 65+: data includes full-time, part-time, undergraduate and graduate students
2008, 2010, and 2012 were option years for data submission
385 Institutions included
National Center for Education Statistics 2014
Students 65+: data assumed to exclude students participating in audited courses and/or non-credit courses
Kent State University Office for RPIE 2014
Challenges
Technological Factors:
Basic technology (email, file management, software and