Re-Engineering Back Office Work Processes to Fuel Growth

Re-engineering back-office work processes to fuel

growth

Yoshinori Kameyama7 Sep 2011

The Facts

Gartner:

“As much as 1-3 percent of your corporate revenues are spent on printing costs”

IDC:

“90 percent of companies can’t estimate their document costs”

“23% of helpdesk call are print related”

“As much as 1-3 percent of your corporate revenues are spent on printing costs”

“Firms that actively manage their printer fleet can save up to 30% of printing cost”

“Office workers produce on an average 10,000 pages per annum, of which 44% is avoidable and unnecessary printing”

InfoTrend/CAP Ventures:

“Typically, only 10% of the office document burdened costs relate to equipment, supplies, and service expenses. For every $1 spent on equipment, supplies, and service, another $9 is spent on other burdened costs.”

Common Back Office Challenges

Maintain Return on IT Investment

Un-Optimised Output Environment

High Print Related Cost

Lack of Accountability and

Control

Improving Productivity

Lack of Management Information for

Informed Decision

Out-Sourced Managed Document Service

TOP OBJECTIVESReduce printing & maintenance cost

Reduce staff time; Improve productivity

Control and governance

Enhanced & structured service level

Control and governance

Security compliance

Accountability

Proactive management

Streamline workflow

Sustainability

What Canon MDS Aim to Achieve

CONTROL

• Optimise fleet

• Optimised output environment

• Implement print & device

ENHANCE

• Asset & consumables management

• Proactive fleet monitoring

INNOVATE

• Usage reporting

• Performance reporting

• Regular service review and consultancy• Implement print & device

control measures

• Cost control

• SLA and support

• Change management

• Training

and consultancy

• Align device to usage trend

Accountability

Return of Investment

Optimised Environment

Reduce Cost

Management Information

Visibility

Continual Improvement

Availability

Active Management

Technology Transition

Improved Productivity

Out-Source Partnership

DOCUMENT / PRINT STRATEGY

GLOBAL CAPABILITY

BUSINESS GROWTH

Case Study: Mindtree India

Global IT SolutionGlobal IT Solution

No. 45th in The 2009 Global Outsourcing 100 by

International Association of Outsourcing Professionals

No. 1 among Most Admired Knowledge Enterprise (India

Award)

National Winner for Excellence in Corporate

Governance in India (2007 –2008)

Challenges that customer face?


CHALLENGES BEFORE CANON

Completely on network printers with minimal control

Confidentiality issues & no accountability

High printing cost with no facility for copying/scanning

Global IT Solution

Administratively taxing for procurement & device

management

Support & service levels

Confidentiality issues & no accountability

Paper wastages

Workflow and productivity

Environmental concerns

Global IT Solution




Award)




CANON’S SOLUTION & SERVICES

Global IT SolutionGlobal IT Solution




Award)



ServicesServicesProvidedProvided

• Fleet Management

• Consumables Management

• Paper Management

• On-site Convenience Care


RESULTS

Global IT Solution

SAVINGS

USD$62,000/yr

PRINTING $$

25% Reduction

HARDWARE

18% Reduction

Global IT Solution




Award)



PAPER

50% Reduction

CONFIDENTIALITY ACCOUNTABILITY

CASE STUDYCASE STUDYVIDEO

Thank You

Working towards a common win…

Re-Engineering Back Office Work Processes to Fuel Growth

Business