RCM User Guide

Remote

Configuration Management

User Guide October 2012

RCM User Guide

Notices

The contents of this document and the associated software are the property of Utility, Inc. Any reproduction in whole or in part is strictly prohibited. For additional copies of this document or software, please contact Utility, Inc. Information in this document is subject to change without notice and does not represent a commitment on the part of Utility, Inc. The software as described in this document is furnished under a license agreement or non-disclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. It is against the law to copy said software on any medium except as specifically allowed in the license or non-disclosure agreement. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose, without the express written permission of Utility, Inc. Companies, names, and data used in examples herein are fictitious unless otherwise noted.

RCM User Guide 1

OVERVIEW  ..........................................................................................................  3  

AVAIL  ORGANIZATIONAL  DIAGRAM  ....................................................................  4  

RCM  APPLICATION  INSTALL  .................................................................................  5  

RCM  LOGIN  .........................................................................................................  6  

ADD  NEW  ITEMS  .................................................................................................  7  

ADD  NEW  DEVICE  .......................................................................................................  8  ADD  NEW  RFID  TAG  ...................................................................................................  9  ADD  NEW  USER  .......................................................................................................  10  ADD  EXTENDED  USER  INFORMATION  ............................................................................  11  ADD  NEW  VEHICLE  ...................................................................................................  12  

GROUPS  ............................................................................................................  13  

ALL  USERS  AND  ALL  DEVICES  ......................................................................................  17  ADDING  A  GROUP  .....................................................................................................  18  ADDING  A  SUBGROUP  ................................................................................................  20  ADDING  USERS  TO  USER  SUBGROUPS  ...........................................................................  22  ADDING  DEVICES  TO  OBJECT  SUBGROUPS  .....................................................................  23  

ADDING  ASSIGNMENTS  .....................................................................................  24  

ASSIGNING  USER  SUBGROUPS  TO  OBJECT  SUBGROUPS  ....................................................  24  ASSIGNING  OBJECT  SUBGROUPS  TO  USER  SUBGROUPS  ....................................................  26  

ADDING  A  DISTRICT  ...........................................................................................  27  

EDITING  ITEMS  ..................................................................................................  28  

EDITING  A  GROUP  .....................................................................................................  28  EDITING  A  SUBGROUP  ................................................................................................  29  EDITING  A  USER  .......................................................................................................  30  EDITING  EXTENDED  USER  INFORMATION  .......................................................................  31  EDITING  A  DEVICE  .....................................................................................................  32  EDITING  A  VEHICLE  ...................................................................................................  33  

ROCKET  CONFIGURATION  ..................................................................................  34  

DEFAULT  ONCOMM  CONFIGURATION  ..........................................................................  34  SINGLE  DEVICE  CONFIGURATION  ..................................................................................  36  ASSIGNED  CONFIGURATION  ........................................................................................  37  REPORTED  CONFIGURATION  .......................................................................................  37  CONFIGURATION  DIFFERENCES  ....................................................................................  38  

EDITING  CONFIGURATION  .................................................................................  39  

ADMIN  WEB  PAGE  PROPERTIES  ...................................................................................  39  APPLICATION  PARAMETERS  .........................................................................................  39  DIGITAL  ALLY  PROPERTIES  ..........................................................................................  39  DIGITAL  ALLY  SERVER  GENERATED  (ONLY  APPLIES  TO  DVM  500+  PRODUCT)  .......................  40  EXTERNAL  ACCESS  POINT  ...........................................................................................  41  EXTERNAL  ACCESS  POINT  EAP  ....................................................................................  41  GPS  PARAMETERS  EXTENDED  .....................................................................................  42  JBUS  PARAMETERS  ...................................................................................................  43  

RCM User Guide 2

NETWORK  (LAN  –  ROCKET  INTERNAL  NETWORK)  ...........................................................  43  Network  Properties  ..........................................................................................  43  Network  Types:  Bridged,  Split,  Wired,  and  Wireless  Networks  ........................  44  Wireless  Properties  ..........................................................................................  46  WPA-­‐EAP  Radius  ..............................................................................................  48  Multicast  Properties  .........................................................................................  49  IPSec  Properties  ...............................................................................................  50  

ROCKET  (WAN-­‐  ROCKET  BACKHAUL  CONNECTIONS)  .......................................................  51  PORT  FORWARDING  PARAMETERS  ...............................................................................  55  RFID  PARAMETERS  ...................................................................................................  55  SERVERS  PARAMETERS  ...............................................................................................  56  

APPLYING  CONFIGURATION  CHANGES  ..............................................................  57  

REMOVE  A  DEVICE  OR  USER  FROM  A  SUBGROUP  ..............................................  59  

REMOVING  ASSIGNMENTS  ................................................................................  61  

RFID  TAGS  .........................................................................................................  63  

ADD  NEW  RFID  TAG  .................................................................................................  64  EDIT  RFID  TAG  ........................................................................................................  65  DELETE  RFID  TAG  ....................................................................................................  66  

DEVICE  IMAGES  .................................................................................................  67  

GRID  VIEW  ........................................................................................................  68  

BENEFITS  OF  USING  GRID  VIEW  ...................................................................................  68  ACCESSING  GRID  VIEW  ..............................................................................................  69  SORTING  GRID  VIEW  .................................................................................................  70  SEARCHING  GRID  VIEW  ..............................................................................................  71  EDITING  FROM  GRID  VIEW  .........................................................................................  73  

USING  DEVICE  AND  VEHICLE  VIEWS  ...................................................................  75  

VIEW  VEHICLES  ........................................................................................................  75  VIEW  DEVICES  ..........................................................................................................  77  

VEHICLES  ...........................................................................................................  78  

ADD  NEW  VEHICLE  ...................................................................................................  79  VEHICLES  INFORMATION  ............................................................................................  81  

Vehicle  Colors  ...................................................................................................  81  Vehicle  Makes  ..................................................................................................  82  Vehicle  Models  .................................................................................................  83  Vehicles  Types  ..................................................................................................  84  

DELETING  ITEMS  ................................................................................................  85  

DELETING  DISTRICTS  ..................................................................................................  85  DELETING  GROUPS  ....................................................................................................  86  DELETING  SUBGROUPS  ..............................................................................................  87  DELETING  USERS  AND  DEVICES  ....................................................................................  88  DELETING  VEHICLES  ..................................................................................................  89  

APPENDIX  A  (ORGANIZATION  DIAGRAM)  ..........................................................  90  

APPENDIX  B  (GPS  STATUS  CODES)  .....................................................................  91  

RCM User Guide 3

Overview The Remote Configuration Management (RCM) application was designed to manage users of AVaiL and devices tracked in the field. RCM provides Administrators with extensive control over user viewing privileges, and how devices are organized within the AVaiL application. RCM allows Administrators to remotely configure devices individually or for the entire fleet and is also used for adding, changing, and deleting AVaiL Users devices and vehicles. The RCM application uses group membership for managing both AVaiL users and devices. Users’ viewing privileges are based upon login credentials and subgroup assignments. Users are assigned to User Subgroups and Devices are assigned to Object Subgroups. The AVaiL Administrator can use RCM to assign viewing privileges for any User subgroup to any Object subgroup. User subgroups may be assigned to multiple Object subgroups and vice versa. When an AVaiL user logs into the AVaiL application, that user will only have viewing privileges for the devices within the Object Subgroups assigned to at least one of that user’s subgroups. An example of how User Group Membership works is as follows: A Field Supervisor is a member of an AVaiL User subgroup, which has viewing privileges for the 25 Devices within the Object Subgroup. While an Operations Manager may be part of the same User subgroup as the Field Supervisor, he may also be part of 4 other User Subgroups giving them viewing privileges to view the devices of other Field Supervisors at the same time. The Operations Manager may view 100’s of devices while the field supervisor only views 25. AVaiL Groups are typically used for organizing and managing different operational categories. Groups can be setup based on different criteria such as vehicle type, service center, region, or department. A device can be a member of multiple groups and subgroups, as shown graphically on the diagram on the following page. Utility Rocket devices use configuration settings to define their behavior. RCM gives administrators the ability to manage configuration settings in a simple, intuitive environment. The administrator will not need to interface directly with a Rocket device to assign configuration changes. Rocket Configuration settings may be managed for all devices through Default OnComm Configuration, individually through the assigned configuration for a specific device, or by remoting into a device’s local administration pages and making immediate configuration changes.

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AVaiL Organizational Diagram

GroupA

GroupB

UsersSubgroup

1

ObjectSubgroup

6

ObjectSubgroup

5

UsersSubgroup

4

ObjectSubgroup

2

UsersSubgroup

3

GroupC

ObjectSubgroup

9

UsersSubgroup

8

UsersSubgroup

7

UsersSubgroup

1

User10

User11

UsersSubgroup

3

User30

User31

ObjectSubgroup

2

Device20

Device21

ObjectSubgroup

6

Device60

Device61

ObjectSubgroup

9

Device90

Device91

When User 10 logs in, the application will

display this heirarchy of Users and Devices

When User 31 logs in, the application will

display this heirarchy of Users and Devices

Group A

Device 21Device 20

Object SG 2

Group C

Device 91Device 90

Object SG 9

Group B

Device 61Device 60

Object SG 6

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RCM Application Install A copy of the RCM software must be installed on each PC that will be used to configure Rockets or administer AVaiL. Please contact the Utility Technical Support Team to obtain a copy of the installation files and Administrative log in credentials. Utility Technical Support Team Telephone: (678) 892-8382 E-mail: [email protected]. The RCM software installation includes a Setup.exe and a number of associated installation files. After unzipping the zip file to your hard drive, install the RCM application by double-clicking on the Setup.exe program. The Setup program will then install the RCM application on your PC at C:\Utility\RCM, and place a shortcut on the PC Desktop with the following RCM icon.

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RCM Login Once the application is installed on the PC, use the following steps to log in the system. 1. Double-click the AVaiL Admin icon

2. Enter the Administrator user name and password for the account, and verify the correct server is displayed. If not, enter the

correct server assigned to your RCM account.

3. Click OK

4. To utilize a proxy server, click “Advanced” to expand the proxy server section then enter the server information.

5. To set proxy server parameters as the default setting, click Set As Default.

Note: Utility will provide the initial Administrator user name and password when creating the account.

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Add New Items New Items may quickly be added to the system from the Add New node in the Navigation Tree. After the Add New node is expanded, select an item to add from the AVaiL tree. There are four options to choose from:

• New Device

• New RFID Tag

• New User

• New Vehicle

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Add New Device Navigate to Add New>Add New Device

Note: Devices purchased from Utility are added to the RCM system during production. The devices are configured and available for use upon delivery.

Select the Add New Device node from the tree. Click the drop down arrow next to Select Field and populate each of the available device fields. • District (required)

• Description (required)

• Vehicle (optional)

• Locator (required)

• Type (required)

• Image (required)

• Stale Image (required)

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Add New RFID Tag Navigate to Add New >Add New RFID Tag

Note: RFID tags purchased from Utility are added to the RCM system during production. The RFID tags are configured and available for use upon delivery.

Click on the Add New RFID Tag and populate the text fields: • MAC (required)

• Description (required)

The ID will populate based on the MAC provided

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Add New User Navigate to Add New>Add New User Select the Add New User node from the tree. Populate the user information in the following fields:

Note: There are three ways to Add a New User: (1) from the Add New tab (2) from the All Users and All Devices group (3) from an existing User Subgroup. Adding a new user to a User Subgroup will place the user within the Subgroup and also add and entry to the All Users and All Devices group.

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Add Extended User information RF ID Tag, Email, Phone and Custom entries will appear under each User Name. Click the +/- sign to expand or contract the extended user information.

The Email 1 entry will be used for sending email notification when GeoFence alerts that are not acknowledged on screen by an AVaiL user.

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Add New Vehicle Vehicle information is used to manage GPS data by vehicle description in addition to the Rocket serial number. This is a convenient way to locate GPS history for a specific vehicle independent of which Rocket was installed on a specific date. Vehicle information is stored in a customer’s DataSync files and may be used to run reports by vehicle description. Navigate to Add New>Add New Vehicle Select the Add New Vehicle node from the tree Populate each available vehicle field option by clicking on the arrow of drop down next to select fields:

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Note: Additional information on Vehicle set up may be found in the Vehicle section of this guide.

Groups The AVaiL Administrator uses Groups and Subgroups to organize the assignment and display of Users and Devices within the AVaiL Application. AVaiL Users are members of User subgroups. AVaiL Devices of members of Object subgroups.

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A Group with the description “Field Crew”

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An Object Subgroup with the description “Meter Readers”

Two devices have been added to the “Meter Readers” Object Subgroup

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A User Subgroup with the description “Field Crew Users”

Two Users have been added to the “Field Crew Users” User Subgroup.

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All Users and All Devices The All Users and All Devices group provides an inventory of all Users and Devices on an account. Every User and every Device is listed in this group. The All Users and All Devices group title cannot be edited or removed from the system. Within the All Users and All Devices group are subgroups titled Every device and Everyone. The Every device subgroup contains every device on the account, and the Everyone subgroup includes every user. The fields for these subgroups are grayed out and cannot be edited. These subgroups also cannot be removed.

Adding or removing users or devices from the All Users and All Devices group or its’ subgroups is a global edit. Changes made in this Group and Subgroups are reflected throughout the system. Deleting a User from the Everyone Subgroup removes that User from the entire system. An Administrator may re-add a User to the account. Deleting a Device from the Every device Subgroup removes that Device from the entire system. If a device is deleted from the system, you will need to contact the UA Technical Support Team to re-add the device. Editing Users and Devices from within these Groups and Subgroups allows the Administrator to manage the account and make global changes quickly.

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Adding a Group Navigate to Groups>Add Group Select the Groups Node from the tree then click Add Group. Enter the name of the Group in the Description field and click Save in the lower right corner.

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The new Group will display in the Navigation Tree.

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Adding a Subgroup This process allows the Administrator to create both User Subgroups and Object Subgroups. 1. Expand the Group from the tree which will have the new Subgroup(s) and select Add Subgroup

2. Enter the Subgroup Description

3. Select the Subgroup Type by clicking the drop down combo: User Subgroup for users or Object Subgroup for devices.

4. Click Save

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The new Subgroup will display in the Navigation Tree.

User Subgroups will display the Users icon.

Object Subgroups will display the Object icon.

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Adding Users to User Subgroups This process allows the Administrator to add existing Users to a User Subgroup. 1. From the User Subgroup level expand Members and select Add User 2. Select the User from the drop-down list 3. Click Save to add the User as a Member of the Subgroup.

If the User does not exist in the RCM system, you may select Add New User and create the new user. This step will not only add the user to the User subgroup but will also add the user to the All Users and All Devices group.

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Adding Devices to Object Subgroups This process allows the Administrator to add a device to an Object Subgroup. 1. From the Object Subgroup level expand Device Members and select Add Device

2. Select the Device from the drop-down list 3. Click Save to add the Device as a Member of the Subgroup.

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Adding Assignments Assignments are used to control AVaiL viewing privileges. In order for members of a User subgroup to view the devices from an Object subgroup in AVaiL, User subgroups are assigned to Object subgroups.

Assigning User Subgroups to Object Subgroups 1. Navigate to the Object Subgroup you would like to assign a User subgroup to, expand the Assignments node and select

Add Assignment. 2. From the Subgroup drop down menu, select the User Subgroup you would like to give viewing privileges to.

3. Click Save to complete the assignment

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Multiple User Groups may be assigned to the same Object Subgroup.

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Assigning Object Subgroups to User Subgroups 1. Navigate to the User Subgroup you would like to assign an Object subgroup to, expand the Assignments node and select

Add Assignment 2. From the Subgroup drop down menu, select the Object Subgroup you would like to give viewing privileges to.

3. Click Save

Note: Multiple Object Groups may be assigned to the same User Subgroup

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Adding a District Adding Districts to RCM will display the District icon on the AVaiL map using the description, latitude and longitude provided. Using the District icon provides the ability to display service centers, yards, or other operations facilities. Districts are also used in classifying a device and provide an additional level of grouping devices together. Navigate to Districts>Add District Expand the Districts Node and click Add District to populate the open text fields. • ID (optional)

• Description (optional)

• Latitude (optional)

• Longitude (optional)

Enter District ID, Description, Latitude and Longitude in the optional fields.

Click Save to save your entries.

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Editing Items This section of the manual describes how to edit existing Groups, Subgroups, Users, and Devices in the system. A later section of this manual describes how to delete any of these items. Editing a Group 1. Click on the Group you want to edit 2. Make the desired description change. 3. Click Save 4. Clicking Cancel cancels pending edits and does not update the node.

The fields associated with the selected node are displayed on the right side of the screen. Fields that are not grayed out can be edited.

Note: The Cancel and Save buttons at the bottom right of the screen are grayed out until one of the fields is edited. Once a field is changed the buttons become active and may be selected.

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Editing a Subgroup 1. Click on the Subgroup you want to edit.

2. The following changes may be made to a Subgroup

a. The description may be changed; and

b. The Subgroup may be moved to a different Group. 3. Make the desired changes 4. Click Save. 5. Clicking Cancel cancels pending edits and does not update the node.

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Editing a User 1. Select the User to be edited. The User may be selected from the All Users and All Devices Group or any User Subgroup the

User belongs to. 2. The following edits may be made to User information:

a. First Name

b. Middle Name c. Last Name

d. Privilege (Administrator or User)

e. Password (User Names are a non-editable field)

3. Make any necessary changes and click Save or Cancel as appropriate, or click Remove to eliminate the User from a

subgroup. Removing a user from a subgroup does not remove them from All Users All Devices.

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Note: The Cancel and Save buttons are grayed out until you change a field.

Editing Extended User Information 1. Expand the node for the User to be edited.

2. Select Extended User Information

3. The following edits may be made to extended user information:

a. RFID Tag

b. Email 1-3 (Email 1 is used for AVaiL Geofence alerts)

c. Phone 1-3

d. Custom 1-5

4. Make any necessary changes and click Save or Cancel as appropriate, or click Remove to eliminate the User.

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Editing a Device 1. Select the Device to be edited. The Device may be selected from the All Users and All Devices Group or any Object

Subgroup the Device belongs to.

2. The following edits may be made to Device information: a. District;

b. Description;

c. Vehicle;

d. Image – the AVaiL active device icon; and

e. Stale Image – the AVaiL stale device icon.

Note: Although Type is an editable field, changing this value may create reporting issues for the device.

3. Make any necessary changes to the device and click Save or Cancel as appropriate, or click Remove to eliminate the

Device from the Object Subgroup.

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Editing a Vehicle

1. Select the Vehicle to be edited from the Vehicle node. The Vehicle may also be selected from the All Users and All Devices Group or any Object Subgroup the Vehicle belongs to when the account is in Vehicle view (See Using Device and Vehicle Views for further information).

2. Make any necessary changes to the Vehicle, and click Save or Cancel as appropriate

The following edits may be made to Vehicle information:

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Rocket Configuration RCM allows an administrator to make remote configuration changes to their devices. Changes may be made on an individual device or from the account level, which changes all devices for the account. Default OnComm Configuration This section describes how to change configuration at the account level.

1. Select the Default OnComm Configuration node.

2. Organize the configuration parameters as desired (either in a categorized view via the outline icon button or alphabetically

via the A-Z button).

3. Select the desired configuration parameter.

Note: JBUS Parameters are not configurable at the account level.

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4. Make the desired parameter change then click the Save or Cancel button as appropriate.

5. The Edit button may be used to force an update to the configuration setting without changing the value. This will cause the devices to update the configuration file. Values different from the Default OnComm configuration will display as bold.

Note: See the Editing Configuration section for making changes to configuration values.

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Single Device Configuration Expanding the node for a single device will display four additional nodes: • Assigned Configuration • Reported Configuration • Configuration Differences • Reported Status

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Assigned Configuration 1. Assigned Configuration displays the parameters for an individual device and may be edited to update only the selected

device. Device assignments will appear in bold if they differ from the Default OnComm Configuration. 2. Organize the configuration parameters as desired (either in a categorized view via the outline icon button or alphabetically

via the A-Z button).

3. To edit the Assigned Configuration, select the desired configuration parameter. 4. Make the desired parameter value change, and then click the Edit button. Edited parameters will display as bold. 5. Click the Save or Cancel button as appropriate.

Note: See the Editing Configuration section for making individual configuration changes.

Reported Configuration Reported Configuration displays the current device configuration. These are reported parameters only and are edited through either the Assigned Configuration node, the Default OnComm configuration, or locally on the Rockets web pages.

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Configuration Differences 1. Configuration Differences displays differing values between the assigned configuration and the reported configuration.

2. Configuration differences will occur:

a. When configuration changes are made locally on the Rockets web page. Configuration updates locally on the device, however the assignment in RCM will not. You may update the Assigned Configuration values in order for the fields to match.

b. When Default OnComm Configuration changes are made and the device has not yet received a configuration update.

c. When changes are made on the Assigned Configuration node and the Rocket has not yet received a configuration

update.

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Editing Configuration

Admin Web Page Properties • Web Server User Name: The user name assigned to access the Rockets’ local configuration pages.

• Web Server Password: The password assigned to access the Rockets’ local configuration pages.

Application Parameters • UPD local Port: Free text field used to assign the UDP port used for acknowledgement of device messages by the

Utility NOC – should be 9100 for all cellular providers except US Cellular which uses 7000.

Digital Ally Properties • Enabled: Select 0 or 1 from drop down. (0=disabled, 1=enabled)

• FTP Directory: Enter the FTP directory on the DA server for uploading files. Default = blank.

• FTP Password: Enter the password to login to the FTP server

• FTP Port: Enter the FTP port the DA server is listening on. Default = 21.

• FTP Username: Enter the username to login to the FTP server.

• Server Application Port: Enter the port for connecting to the DA server. Default = 2120

• Server IP Address: Enter the IP Address of the DA server.

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Digital Ally Server Generated (only applies to DVM 500+ product) When updates are made to the Digital Ally ID, Firmware, User, or Vehicle ID files, the files may be uploaded to the DA Mirror through the Rocket - Use Digital Ally server software to add user, event, or vehicle OR download new mirror firmware from Digital Ally website - Upload the new file (userids, vehicleids, eventids, or firmware file) to the UA NOC using RCM - Rocket will download new file and apply it to the mirror - No need to physically visit mirror with new CF card

To assign a new file for the DA Mirror:

• Click in the File field for Event ID, Firmware, User ID, or Vehicle ID. A box will appear. Clicking on will open

Windows Explorer allowing you to select the file for updating.

• Click Save, a File Info box will appear. Enter a memo for the file update and click OK

• The file Status will show as assigned until the Rocket downloads the updated file

Note: Digital Ally Properties will only display on accounts that utilize the Digital Ally equipment. Please contact UA Technical Support Team for additional details.

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External Access Point • AP Key Management: Select from drop down menu either WPA-PSK or WPA-EAP.

When WPA-PSK is selected, the following fields will be added: • Pre-shared Key (PSK): Enter your pre-shared key. • Protocol: Select from drop down menu WPA, WPA2, RSN. • SSID: Enter the SSID of the access point.

When WPA-EAP is selected, the following field will be added: • SSID: Enter the SSID of the access point.

External Access Point EAP (Available only when WPA-EAP is selected in previous field)

• EAP Mode: Select TLS or PEAP from the drop down menu.

When TLS is selected, the following categories will be added:

• EAP CA Certificate: Browse to the CA Certificate. • EAP Identity: Enter the identity of the EAP. • TLS Client Certificate: Browse to the Client Certificate. • TLS Private Key: Browse to the Private Key Certificate. • TLS Private Key Password: Enter Password.

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When PEAP is selected, the following fields will be added:

• EAP CA Certificate: Browse to the CA Certificate. • EAP Identity: Enter the identity of the EAP. • PEAP Password: Enter password. • PEAP Phase 1: Enter identity for the server authentication. • PEAP Phase 2: Enter identity for the client authentication.

Note: In addition to adding Extenal AP to assigned values, you must also add a Wireless Access Point connection through the Network (WAN – Rocket Backhaul Connections) section. See section labeled…….

GPS Parameters Extended The Rocket captures its GPS location at intervals whose timing can be configured in this section.

• Direction limit (degrees): sets the number of degrees at which a Rocket in motion triggers an event.

• Distance limit (miles): sets the number of miles at which a Rocket in motion triggers an event. This field requires a

whole number or decimal; fractions are not allowed (e.g. use .5 for a half mile, not ½).

• Duration limit (seconds): sets a time interval for capturing GPS data. This parameter is not dependent on motion.

• Speed limit (mph): sets the speed limit at which a Rocket in motion triggers an event. A speed event will report every

5 seconds while the Rocket is exceeding the speed threshold.

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JBus Parameters Settings for reading vehicle diagnostics from a vehicle with JBus/OBD equipment installed

• JBus Baudrate: From the drop down menu select 115200 or 38400 as appropriate

• JBus Enabled Flag: Select 1 or 0 from the drop down menu to enable/disable diagnostics (1=on, 0=off)

• JBus Protocol: From the drop down menu select the appropriate protocol for the vehicle: J1708, J1939, or J1979

• JBus Report Interval (seconds): Enter the desired frequency for diagnostic reporting

Network (LAN – Rocket Internal Network) Settings for configuring the Rocket’s Internal Network The Networks field displays the number of networks assigned to a Rocket. 1= Bridged wireless and wired networks, Wired-only or Wireless-only 2= Split wireless and wired networks

Click the Netoworks field to display the ellipsis button.

Click to enter the Network parameters….  Network  Properties  

• Network Type: Choose Bridged, Split, Wired (Ethernet-only), or Wireless (WiFi-only) from the drop down menu • Description: Enter a description for the network • Subnet Mask: Choose the subnet mask for the network • Interface IP Address: By default, the Rocket’s IP Address is 192.168.2.1. To change the IP address, enter a new IP

address in this field.

• Enable DHCP: Check or uncheck the box to enable/disable DHCP. ( =disabled, =enabled) • DHCP Lease Time: Select the amount of time for each DHCP lease (select minutes or hours from the drop down

menu)

• DHCP Users: This setting configures the number of DHCP leases that can be issued from the Rocket. • DHCP Start: Select the starting IP for the DHCP range.

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 Network  Types:  Bridged,  Split,  Wired,  and  Wireless  Networks  The Rockets’ wireless and wired networks may be configured to be bridged, split (isolated or non-isolated), wired or wireless.

Bridged  By default the Rocket’s wired and wireless networks are bridged.

Split  To split the Rocket wireless and wired networks, select Split from the Networks drop down menu. The Networks menu will now show Wired settings and Wireless settings. These two networks may be individually configured to use two separate Subnet Masks, IP Addresses, and DCHP settings. To Isolate the Wired network from the Wireless network, check the Isolate Networks box.

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Wired  (Ethernet-­‐only)  To configure the Rocket to only allow connections through the Ethernet port, select Ethernet-only from the Network Type drop down menu.

Wireless  (WiFi-­‐only)  To configure the Rocket to only allow connections over the wireless network, select WiFi-only from the Network Type drop down menu.

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Make any necessary changes to the Network settings, and click Cancel or OK as appropriate.

Wireless  Properties  To assign the Wireless Properties click Wireless Properties

• SSID: By default, the SSID is the Rocket’s serial number. To rename the Rocket’s Wi-Fi network, update this field. • Broadcast SSID: Check or uncheck the box to enable/disable DHCP. ( =disabled, =enabled) • Channel: Select the wireless channel 0(auto) – 11. • Security: Select security from drop down list: Disabled, WPA-PSK, WPA2-PSK, WPA-PSK and WPA2-PSK, or WPA-EAP

When WPA-PSK, WPA2-PSK, or WPA-PSK and WPA2-PSK are selected for the WLAN Mode, the following field will be added:

• Passphrase: Enter security pass phrase for the Rocket’s Wi-Fi network.

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WPA-­‐EAP  Radius    Selecting WPA-EAP (RADIUS) from the Security drop down will enable the RADIUS Settings button.

• NAS Identifier: Enter a description for the NAS device. • For Server 1 (required) and Server 2(optional), assign the following:

o Authentication Server IP: Enter the IP address of the authentication server. o Authentication Server Port: Enter the port number used for the authentication server. o Authentication Server Secret: Enter the secret for the authentication server. o Accounting Server IP: Enter the IP address of the accounting server. o Accounting Server Port: Enter the port number used for the accounting server. o Accounting Server Secret: Enter the secret for the accounting server.

Make any necessary changes to the Wireless Properties, and click Cancel or OK as appropriate.

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Multicast  Properties  A Rocket multicasts GPS and Rocket-specific and network information over either bridged or wired or wireless network depending on the configuration. NIC controls. Address, port, and TTL control how the Rocket multicasts GPS data.

• NIC Address: The default NIC address is 192.168.2.1

• Group Address: The default address is 224.0.0.1

• Group Port: The default port is 4004

• TTL: The default TTL is 2

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IPSec  Properties  To configure IPSec, click IPSec Properties from the Networks menu. Enabling IPSec will display the following values for configuration:

• Local Network: Select the bridged, wired or wireless network IP from the dropdown box. This selects the Rocket network that will create the IPSec tunnel.

• Remote Gateway: Enter the client’s public IP used for the VPN appliance. • Remote Network: Enter the client’s network IP address. • Pre-shared Key: Enter the IPSec Pre-shared key. • Exchange Mode: Select from the drop down menu: main or aggressive. • Phase 1

o Encryption Algorithm: Select from the drop down menu: des, 3des, aes 128, aes 192 or aes 256. o Hash Algorithm: Select from the drop down menu: md5 or sha1. o DH Group: Select from drop down menu: 1, 2 or 5.

• Phase 2 o SA Encryption Algorithm: Select from drop down: des, 3des, aes 128, aes 192, or aes 256. o Authentication Algorithm: Select from the drop down: hmac_md5 or hmac_sha1 o PFS Group: Select from the drop down menu: 0, 1, 2, or 5.

Make any necessary changes to the IPSec Properties, and click Cancel or OK as appropriate.

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Rocket (WAN- Rocket Backhaul Connections) The Rocket will manage Cellular and WAN connections through the Backhaul Connection Manager. The Connections field displays the number of connections configured for the Rocket. The number displayed indicates the number of Cellular or WAN connections configured in the Rocket priority list.

Click to enter the Connections parameters.

• Add or remove existing connections by clicking the + or – box.

• The Rocket will attempt to access connections based on the connection priority list. Use the ↑ or ↓ buttons to

increase/decrease the Connection priority.

• Connection: Select the connection type from the drop down menu.

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• Description: Enter a description to populate the connection name in the priority list.

• Enabled: Check or Uncheck the Enabled box to enable/disable the connection

• 3G Only: Check or Uncheck the 3G Only box to configure the Rocket to only dial out on the 3G network.

• Location-based 4G: If checked, the Rocket will handle 3G/4G switching based on the Rocket’s GPS location. If left

unchecked, the Rocket will allow the cellular card to handle its own 3G/4G switching. This feature is only available on

the Verizon 551LTE card.

• Ping Address(es): If you use an private network that does not allow pings to the Utility servers, add your internal

pingable ip(s) – up to five - to the connection. The Rocket will use this IP to determine if it has a valid connection.

When this field is blank the connection will use the default Utility IP’s.

o Click in the Ping Address(es) field

o Add or remove pingable IP’s by clicking the + or – box.

o Enter the IP address in the IP field

• Use the ↑ or ↓ buttons to increase/decrease the pingable IP priority level.

• Click Cancel or OK as appropriate.

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• Username: Enter the username assigned to the cellular modem (if applicable) • Password: Enter the password assigned to the cellular modem (if applicable)

• DHCP: Check or uncheck the box to enable/disable DHCP. ( =disabled, =enabled) • DNS 1/2: When DNS is disabled (unchecked), you may enter the IP’s for DNS1 and DNS2

• Cards that allow for APN settings will display an APN field to be populated with your card specific APN.

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Make any necessary changes to the IPSec Properties, and click Cancel or OK as appropriate.

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Port Forwarding Parameters TCP Port Forwarding, and UDP Port Forwarding allow pairings of I.P. addresses to ports, as well as port translation, to allow port forwarding through the Rocket.

• Enter the port forwarding value on the appropriate line (TCP or UDP). Type the IP address the data will be forwarded

to and the port data will be coming through on in the format: ip, a semi-colon ( : ) then the port number. Separate

multiple port forwarding rules by using a colon (;).

• To set up port translation, type the IP address the data will be forwarded to, the original port number then the

translated port number in the format: ip, a semi-colon ( : ), the in port number, a semi-colon ( : ), then the exit port

number.

• The port forwarding fields allow up to 255 characters.

RFID Parameters Settings for reading RFID tags

• Enable RFID: Select 1 or 0 from the drop down menu to enable/disable RFID tag reading (1=on, 0=off)

• RFID Deactivate Interval: The default value is 90

• RFID Polling Interval: The default value is 100

• RFID Reader Baud Rate: The default value is 57600

• RFID Reader Type: The default value is 201

• RFID Removal Interval: The default value is 600

• RFID Send Interval: The default value is 120

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Servers Parameters These settings allow for event based GPS data collected by the Rocket to be sent to three additional Servers simultaneously.

• Message Format: Select TAIP or NMEA from the drop down menu (TAIP format requires a 4 character vehicle id).

• Server Address: Enter the IP address of the server that will receive GPS data.

• Server Port: Enter the port that GPS data will be sent to.

• Vehicle I.D.: refers to the vehicle with the Rocket whose GPS data is being tracked.

• Enable Report to Avail: toggles on/off reporting GPS data to the AVaiL server. Utility does not recommend disabling

this feature; doing so will restrict the capabilities of the UA Technical Support Team.

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Applying Configuration Changes Once configuration changes are made through Default OnComm Configuration or Assigned Configuration edits, the device will pick up changes in one of the following ways: 1. The device will request configuration updates from the server upon boot up. 2. The device will request configuration updates from the server while powered on at the following times; 00:00 GMT, 05:00

GMT, 10:00 GMT, 15:00 GMT and 20:00 GMT 3. The administrator my remote into the unit using the IP provided on the device description page and perform configuration

updates from the Administration page. This feature is dependent on the IP being a public, routable IP provided from the cellular card.

4. The administrator/user may access the local administration pages (default address - http://192.168.2.1:3001) by accessing the device wireless or by crossover cable and performing a configuration update from the Administration page.

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When a device is powered on and has a current status time (cellular connection) the Administrator may right click on the device description and select Get Configuration Now to perform any pending configuration changes or firmware updates.

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Remove a Device or User from a Subgroup Removing devices or users from a subgroup deletes the item from the Subgroup only. The device or user will still reside in the All Users and All Devices group and may be reassigned as needed. 1. To remove a Device from an object subgroup, click on the Device within the Subgroup

2. Click Remove to remove the device from the Subgroup.

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After clicking Remove, the device will no longer display in the object subgroup but will remain in All Users and All Devices.

Note: Removing a User from a User Subgroup requires the same steps performed from the User Subgroup Assignment node.

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Removing Assignments Removing assignments allows an Administrator to remove viewing privileges for a User group. From within the User subgroup: 1. Expand the Assignments node and select the appropriate object subgroup 2. Click the Remove button

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From within the Object subgroup: 1. Expand the Assignments node and select the appropriate user subgroup 2. Click the Remove button

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RFID Tags RFID Tags use the Rocket’s Wi-Fi network making deployments simple and fast. The RFID Tags node contains RFID management functionality. 1. Expand the RFID Tags node 2. Select the options within the node to add new, edit, or delete RFID tags.

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Add New RFID Tag 1. Select the Add New RFID Tag 2. Populate the MAC, and Description of the tag in the text fields, this information is required.

3. As described in the Add New section of the document, the ID number will populate once a valid MAC is entered.

A confirmation message will appear once the request is completed.

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Edit RFID Tag 1. Select Edit RFID Tag and edit the MAC, and/or Description of the RFID Tag.

2. Click the Save button

A confirmation message will appear once the request is completed.

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Delete RFID Tag 1. Select Delete RFID Tag

2. Enter the MAC of the RFID Tag to be deleted.

3. Click the Delete button

A confirmation message will appear once the tag has been deleted.

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Device Images Device images are used to manage the icons that will appear for a device on the AVaiL map. Images may be configured for the image or stale image fields when editing a device. In order to view a specific icon, the image .bmp file must be stored on the local computer. AVaiL images are located in the C:\Program Files \AVaiL\images directory. Existing images may be edited as desired. To add new images:

1. Expand the Device Images node.

2. Click Add Device Image.

3. Populate the Description with the file name.

4. Click the Save button.

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Grid View To quickly find Devices within All User and All Devices or any other Group, the Administrator my use the Device Members Grid View. Grid View allows administrators to find for Devices using multiple search criteria. Grid View also provides the ability to sort devices to find reporting times, descriptions and serial numbers. A Grid View is also available for the Vehicle group that will display all attributes of the vehicles stored and provides the ability to sort by Description, Year, License, VIN, Device ID, or one of the five custom fields.

Benefits of Using Grid View Grid View allows Administrators to: 1. Review last GPS or Status report time for all devices at one time

2. View device reporting and quickly discover any discrepancies or areas that require further research.

3. Find AVaiL descriptions for specified device serial numbers

4. Reduces time spent finding devices which require remote access or editing

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Accessing Grid View 1. Expand the Group you would like to view

2. Expand the Object Subgroup

3. Click on Device Members (Grid View)

4. A list of all the devices within that particular Object Subgroup will display.

Grid View displays the following columns:

• Device ID

• Locator (Serial Number)

• District

• Description

• DeviceIP (last reported Cellular IP)

• DeviceGpsTS (last reported GPS time)

• DeviceStatus (last GPS Status – see Appendix B)

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• DeviceStatusTS (last time Device reported an active cellular connection)

Sorting Grid View To sort by any column, simply click the column you wish to sort. Clicking again will switch between ascending and descending order.

This example displays data sorted by the DeviceStatusTS, notice the dates are displayed in descending order.

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Searching Grid View Grid View can be searched by following these steps: 1. Click the drop down arrow next to Select Field and choose one of the available column search options (Locator, District,

Description, DeviceIP, DeviceGpsTS, DeviceStatus, or DeviceStatusTS). 2. Enter all or part of the information you would like to search.

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3. Hit Enter or Check the Filter Box to see the results for your search data.

Note: Custom searches may be created by selecting [Custom] as the Search Field. You many then define a SQL WHERE clause such as ‘Id = 2475’ or ‘Description LIKE ‘*Box Truck.*’ Click Enter or check the filter box to view results matching your custom search parameters.

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Editing from Grid View Once you have searched Grid View for your specific parameter, highlight the device you would like to view and click Edit.

You may also select an entry by double clicking the arrow ( ) to the left of the Id field.

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The application will navigate to the device in the Object Subgroup.

From there, you may edit the Device as described in the Editing/Viewing a Single Device Configuration section of this manual.

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Using Device and Vehicle Views The RCM NavigationTree may be updated from displaying Device descriptions or Vehicle descriptions.

View Vehicles To change to the vehicle view:

1. Click View in the bottom right corner of the RCM screen.

2. Choose View Vehicles.

3. Click Apply

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Selecting View Vehicles will update the descriptions in the navigation tree to display the vehicle description assigned to a device.

Selecting a vehicle description allows the Administrator to make edits to the Vehicle information. See the Editing a Vehicle section for further information on this topic.

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View Devices To view devices:

1. Select View from the bottom right corner of the RCM screen.

2. Choose View Devices.

3. Click Apply

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The navigation tree will update with device descriptions.

Vehicles Vehicle information is used to manage device information by vehicle description in addition to the Rocket serial number. Expand the Vehicles node from the navigation tree to view the Vehicles Grid View, or All Vehicles.

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Within All Vehicles the Administrator may view, add, or delete vehicles.

Add New Vehicle To add a new Vehicle: 1. Navigate to Add New>Add New Vehicle

2. Select the Add New Vehicle node from the tree Populate each available vehicle field option by clicking on the arrow of

drop down next to select fields:

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3. Click Save.

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Vehicles Information Vehicle information provides the ability to record the color, make, model and type of a vehicle being tracked. If the Color, Make, Model, and Type drop down menus do not contain the value desired, Use the Vehicle Colors, Vehicle Makes, Vehicle Models, or Vehicle Types folders to add new values to the RCM application.

Note: Once a value for color, model, make and type is added to RCM, these values may not be edited or deleted.

Vehicle  Colors  Expand the Vehicle Colors node on the navigation tree to view existing color values. To add new values:

1. Click Add Vehicle Color.

2. Enter the new color in the Description field.

3. Click Save.

The new color will be added to the list of available Vehicle Colors.

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Vehicle  Makes  Expand the Vehicle Makes node on the navigation tree to view existing vehicle make values. To add new values:

1. Click Add Vehicle Make.

2. ]8Enter the new make in the Description field.

3. Click Save.

The new make will be added to the list of available Vehicle Makes.

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Vehicle  Models  Expand the Vehicle Models node on the navigation tree to view existing vehicle model values. To add new values:

1. Click Add Vehicle Model.

2. Enter the new model in the Description field.

3. Click Save.

The new model will be added to the list of available Vehicle Models.

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Vehicles  Types  Expand the Vehicle Types node on the navigation tree to view existing vehicle type values. To add new values:

1. Click Add Vehicle Type.

2. Enter the new type in the Description field.

3. Click Save.

.

The new vehicle type will be added to the list of available Vehicle Types.

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Deleting Items Deleting Districts, Groups, Subgroups, Users, Devices, and Vehicles is straightforward. You can delete an item completely from the system:

Deleting Districts 1. Expand the District node within the tree 2. Select the District you want to delete by clicking on it

3. Click Delete

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Deleting Groups Deleting Groups removes the group and all the assignments within that Group. 1. Highlight the Group in the tree

2. Click Delete

Note: When a group is deleted, all subgroups and assignments within the group are also deleted.

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Deleting Subgroups Deleting Subgroups removes a subgroup from a group and also removes the assignments within the subgroup. 1. Select the Subgroup you want to delete

2. Click Delete

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Deleting Users and Devices Deleting a User or Device from the All Users and All Devices Group will delete them from the entire system. 1. Expand the All Users and All Devices node in the navigation tree

2. Select the User or Device to be deleted

3. Click Delete.

If a User is deleted from the system in error, they may be added by following the steps provided in the Adding a New User section of this manual.

Note: If a device is removed in error, please contact the Utility Technical Support Team in order to restore the object information.

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Deleting Vehicles To delete a vehicle: 1. Expand the Vehicles node in the navigation.

2. Search for the Vehicle to be deleted

3. Highlight the Vehicle by clicking on it

4. Click Delete.

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Appendix A (Organization Diagram)

GroupA

GroupB

UsersSubgroup

1

ObjectSubgroup

6

ObjectSubgroup

5

UsersSubgroup

4

ObjectSubgroup

2

UsersSubgroup

3

GroupC

ObjectSubgroup

9

UsersSubgroup

8

UsersSubgroup

7

UsersSubgroup

1

User10

User11

UsersSubgroup

3

User30

User31

ObjectSubgroup

2

Device20

Device21

ObjectSubgroup

6

Device60

Device61

ObjectSubgroup

9

Device90

Device91

When User 10 logs in, the application will

display this heirarchy of Users and Devices

When User 31 logs in, the application will

display this heirarchy of Users and Devices

Group A

Device 21Device 20

Object SG 2

Group C

Device 91Device 90

Object SG 9

Group B

Device 61Device 60

Object SG 6

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Appendix B (GPS Status Codes)

ID Description

-21 to -60 HDOP 21 (Poor)

-9 to -20 HDOP 9 (Fair)

-7 to -8 HDOP 7 (Moderate)

-2 Scheduled Update (heartbeat)

-1 New Internet Connection

0 GPS Not Available

1 Void GPS 19

2 Good GPS 18

10 Initial Position (fresh)

20 Initial Position (stale/cached)

11 Excessive Speed (fresh)

21 Excessive Speed (stale/cached)

12 Distance (fresh)

22 Distance (stale/cached)

13 Duration (fresh)

23 Duration (stale/cached)

14 Direction (fresh)

24 Direction (stale/cached)

15 Stop (fresh)

25 Stop (stale/cached)

16 Start (fresh)

26 Start (stale/cached)

17 RFID (fresh)

27 RFID (stale / cache)

30 Stop (fresh - first)

40 Stop (stale / cache - first)

31 Start (fresh - first)

41 Start (stale / cache - first)

32 Moving (fresh - first)

42 Moving (stale / cache - first)

© 2012 Utility, Inc. 1484 Brockett Road

Tucker, Georgia 30084 (404) 816-0300