Achieving Business Excellence Understanding the Pattern of Business Success
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Achieving
Business
Excellence
Understanding the Pattern
of Business Success
(T + C + ECF) x DE = Success
2
The Four – I’s
• Ignorance
• Inflexibility
• Indifference
• Inconsistency
Page 2
How to avoid the Four I’s 1-10• Aggressive external market focus.
• Aggressive customer focus.
• Keep the “Main Things” the main things.
• Bullish on knowledge sharing and learning.
• Teamwork is mandatory – not optional.
• Passion and commitment at all levels.
• Foster a healthy paranoia.
• Revel in change. 2
The rate of internal
innovation must
exceed the rate of
external innovation”
II > EI 3
The Key To Success in the New Normal…
•Nimbleosity
•Nim-bo-licous
1,300,000 interviews: Basic 4 + 1
Wow No Surprises Cheer
1-10
3
What does it take to be a valued member of a team?
Develop and display competence.
Follow through on commitments.
Deliver required results.
Ensure your actions are consistent with your word.
Stand behind the team and its people.
Be enjoyable to work with.
Be passionate about your work and those you serve.
Communicate and keep everyone informed.
Help the other members of the team.
Help members of other teams.
Share ideas, information and credit.
Hold yourself 100% accountable.
3
• D
• M
• C
• C
• M
• D
irection – vivid, clear, inspiring --- shared
easurements – specific, observable, focused
ompetence – very good at what they do
ommunication – open, honest, courageous
utual Accountability – all team members
iscipline – do this every day
4
VOC
4
Moments Of Truth
5
MOT
Workshop:
Page 5
43% - 74% of purchasing decisions = WOM/T
You MUST have a WOM Referral System
Know Like Trust Try Buy Repeat
Identify
Ideal
Customer
Refer
Ideal
Customer
5
Page 6
• What are FOUR specific
action steps you will take
as a result of what you
have learned in this
session?
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