RAV4 EV - Online Rav 4 EV forum and ... · Toyota dealership, powertrain and high voltage component maintenance or repairs must only be performed by an authorized RAV4 EV Toyota dealership.

WARRANTY &

MAINTENANCE GUIDE

www.toyota.com

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SAFETY PRECAUTIONS

Your RAV4 EV has both high-voltage DC and AC systems as well as a 12-volt system. Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns, electric shock and even fatal injury.

To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors. Do not touch the service plug located on top of the traction battery assembly.

If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the under hood DC/DC converter or vehicle battery assembly.

The high voltage traction battery assembly is concealed in a rigid metal case and is not likely to be breached except in a severe crash. Do not touch any electrolyte or liquid that might spill or leak from the vehicle battery as the result of an accident.

Water is recommended as the extinguishing agent for vehicle fires except for high voltage battery fires which should be allowed to burn out.

The Toyota RAV4 EV is being offered in limited quantities in certain California markets. While non-powertrain maintenance or repairs can be performed by any Toyota dealership, powertrain and high voltage component maintenance or repairs must only be performed by an authorized RAV4 EV Toyota dealership. Because your electric powertrain can only be serviced by an authorized RAV4 EV Toyota dealership, Toyota does not recommend home-basing the vehicle outside the state of California. To locate your nearest authorized RAV4 EV Toyota dealership, log on to www.toyota.com or contact the Toyota Customer Experience Center at (800) 331-4331.

30045_WarrMaintGuide_RAV4EV_r1.indd 2 8/31/12 2:37 PM

Thank you for purchasing a Toyotavehicle. We know you have manyoptions when considering which

vehicle to buy, and we appreciate yourdecision to select Toyota.

We want you to enjoy owning your Toyotaas much as you enjoy driving it. Thisbooklet is designed to help. Here you’llfind information on Toyota’s warrantycoverage and maintenance recommenda-tions for your vehicle. There are twoeasy-to-follow sections: one for warrantyand one for maintenance. The tab on theside of each page identifies the sectionyou are in.

For more information about our vehicles,our company or the products and servicesavailable for your vehicle, please visitToyota’s official Web site,www.toyota.com.

We wish you many miles of safe andpleasurable driving, and we look forwardto serving you in the years ahead.Welcome to the Toyota family!

Welcome to the Toyota Family

1

2013 (R4E) 2013 (R4E)

WARRANTY INFORMATION

Introduction

Satisfaction Down the Road 4

If You Need Assistance 5

The Immobilizer Key 7

Transportation Assistance 9

Your Warranties in DetailGeneral Warranty Provisions 10

New Vehicle Limited Warranty 13

Tire Limited Warranty 17

Your ResponsibilitiesOperation and Maintenance 18

Obtaining Warranty Service 20

Table of Contents

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MAINTENANCE INFORMATION

IntroductionThe Importance of Scheduled Maintenance 22

Maintaining Your Warranty 23

Maintenance LogUsing the Maintenance Log Charts 24

Maintenance Log 26

Explanation of Maintenance Items 42

Vehicle Identification 45

Table of Contents

3

At Toyota, our top priority is alwaysour customers. We know yourToyota is an important part of your

life and something you depend on everyday. That’s why we’re dedicated to buildingproducts of the highest quality andreliability.

Our excellent warranty coverage isevidence that we stand behind the qualityof our vehicles.

To further demonstrate our commitment toour customers’ satisfaction, occasionallywe may establish a special policyadjustment to pay for specific repairs thatare no longer covered by warranty. Whenwe establish such a policy adjustment, wemail details to all applicable owners wehave on record. That’s why it’s importantto send in the card at the back of thisbooklet if you change your address or ifyou’ve purchased this vehicle from aprevious owner.

Our goal is for every Toyota customer toenjoy outstanding quality, dependabilityand peace of mind throughout theirownership experience. We want you to bea satisfied member of the Toyota familyfor many miles to come.

This booklet describes the terms ofToyota warranty coverage as well asgeneral owner responsibilities. Thescheduled maintenance sectiondescribes your vehicle’s maintenancerequirements. Be sure to review thisinformation carefully, since propermaintenance is required to ensure thatwarranty coverage remains intact.

All information in this booklet is the latestavailable at the time of publication and issubject to change without notice.

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4 Introduction

Both Toyota and your Toyota dealerare dedicated to serving yourautomotive needs. Your complete

satisfaction is our first priority. Should youhave a problem or concern — eitherduring or after the warranty period —please take the following steps to ensurethe quickest possible response:

Step 1

Discuss the situation with a dealershipmanager, such as the service manager orcustomer relations manager. In mostcases, a satisfactory solution can bereached at this step.

Step 2

If the dealership does not address yourconcern to your satisfaction, call theToyota Customer Experience Center at(800) 331-4331.

Please have the following informationready when you call:

• Your Toyota’s vehicle identificationnumber (located on the driver’s sidecorner of the dashboard, under thewindow)

• Current mileage on your vehicle• Name of your Toyota dealership

A Toyota customer relations representativewill assist you in working with thedealership to find a satisfactory solution.

Step 3

If your concern has still not been resolvedto your satisfaction, Toyota offersadditional assistance through the DisputeSettlement Program, a dispute resolutionprogram administered by the NationalCenter for Dispute Settlement. Thepurpose of the Dispute SettlementProgram is to resolve disputes througharbitration — a process by which twoparties authorize an independent thirdparty to hear and resolve a dispute. Theprogram is informal and free of charge. Torequest that your case be reviewedthrough the program, complete thecustomer claim form in the Owner’sWarranty Rights Notification booklet(found in your glove box) and mail it to:

National Center for Dispute SettlementP.O. Box 688Mt. Clemens, MI 48046

If you would like to request a customerclaim form, call the Toyota CustomerExperience Center at (800) 331-4331.When you call, please have your vehicleidentification number, the current mileageon your Toyota and the names of yourselling and servicing dealerships.

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Introduction 5

California residents: Toyota offers yourassistance through an informal disputesettlement program called the CaliforniaDispute Settlement Program (CDSP). Abrochure about the program is found inyour glove box. For additional information,call the Toyota Customer ExperienceCenter at (800) 331-4331. You may alsocontact the CDSP directly at (888)300-6237. Failure to use the CDSP mayaffect your rights and remedies underCalifornia’s “Lemon Laws.”

This information about the DisputeSettlement Programs is correct as of thedate of printing. However, the programsmay be changed without notice. For themost current information about theprograms, call the Toyota CustomerExperience Center at (800) 331-4331.

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6 Introduction

THE NEW WORLD OFANTI-THEFT TECHNOLOGYThis Toyota vehicle may be equipped withan electronic “immobilizer” anti-theftsystem. When the key is inserted into theignition switch it transmits an electroniccode to an immobilizer computer. Theengine will only start if the code in the keymatches the code in the immobilizer. If thecode does not match, the immobilizerdisables the ignition and fuel systems.While an exact physical copy of the keywill open the door and allow retrieval ofitems locked in the vehicle, it won’t startthe vehicle unless the key has the samecode as the immobilizer.

SECURITYFor security purposes, access to keycodes and service procedures forelectronically registering replacement keysis restricted. Only a Toyota dealer orcertain bonded/registered independentlocksmiths can generate replacement keys.

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Introduction 7

REPLACING THE KEYUpon purchase, each vehicle should havetwo master keys and an aluminum tagwith a key-code imprinted on it.

To generate a fully functional replacementkey (one that will both open the doors andstart the engine), one of the master keysis required. To make a key that will openthe door for retrieval of items lockedinside the vehicle, the aluminum key-codetag can be used. If a master key or thealuminum key-code tag is not available, aToyota dealer or certain registeredlocksmiths can obtain the key code from arestricted-access database. Thesebusinesses can also access a serviceutility to reprogram the immobilizer if allregistered master keys have been lost. If aToyota dealer is not available, please referto www.aloa.org to find abonded/registered locksmith who performshigh security key service.

KEEPING THE KEY SAFEReplacing an immobilizer key may becostly. It is advisable to keep a sparemaster key and the aluminum key-codetag in a safe place. If you record thekey-code in more than one place, do notrecord it in a way that can be easilyidentified and associated with the vehicle.It is wise to keep a copy of the key-codeoutside of the vehicle.

If the vehicle was delivered with less thantwo keys and the aluminum key-code tag,consider having the Toyota dealer or aqualified independent automotivelocksmith make a duplicate key before youneed it.

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8 Introduction

We realize that your confidence inthe quality and reliability of ourproducts was a key factor in

your decision to buy a Toyota. We alsoknow how disruptive the loss oftransportation can be to your daily routine.That’s why we’re pleased to offer you thebenefits of our Transportation AssistancePolicy.

Under this policy, you are eligible fortransportation assistance if your Toyotamust be kept overnight forwarranty-covered repairs. The policyapplies when your vehicle must be keptovernight for any of the following reasons:

• The warranty repairs will take longerthan one day to complete.

• The warrantable condition requiresextensive diagnosis.

• The parts needed for the warrantyrepairs are not readily available andyour vehicle is inoperative or unsafeto drive.

The policy does not apply when warrantyrepairs can be completed in one day butthe vehicle must be kept overnight due todealer or owner scheduling conflicts.

The Transportation Assistance Policyapplies for the duration of the New VehicleLimited Warranty. The policy applies to all2012 model-year Toyotas sold andserviced by authorized Toyota dealershipsin the mainland United States and Alaska.

For further details, please consult yourToyota dealer.

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Introduction 9

Who Is the Warrantor

The warrantor for these limited warrantiesis Toyota Motor Sales, U.S.A., Inc.(“Toyota”), 19001 South Western Avenue,Torrance, California 90509-2991, aCalifornia corporation.

Which Vehicles Are Covered

These warranties apply to all 2012 modelyear RAV4 EV vehicles distributed byToyota that are originally sold by anauthorized dealer in the United States andnormally operated or touring in the UnitedStates, U.S. territories or Canada.Warranty coverage is automaticallytransferred at no cost to subsequentvehicle owners.

Multiple Warranty Conditions

This booklet contains warranty terms andconditions that may vary depending on thepart covered. A warranty for specific partsor systems, such as the PowertrainWarranty or Traction Battery Warranty, isgoverned by the coverage set forth in thatwarranty as well as the General WarrantyProvisions.

When Warranty Begins

The warranty period begins on thevehicle’s in-service date, which is the firstdate the vehicle is either delivered to anultimate purchaser, leased, or used as acompany car or demonstrator.

Repairs Made at No Charge

Repairs and adjustments covered by thesewarranties are made at no charge for partsand labor.

Parts Replacement

Any needed parts replacement will bemade using new or remanufactured parts.The decision whether a part should berepaired or replaced will be made by theservicing Toyota dealership and/or Toyota.Parts scheduled to be replaced as requiredmaintenance are warranted until their firstreplacement only.

Important: You must use the DisputeSettlement Program (or, in California,the CDSP) before seeking remediesthrough a court action pursuant to theMagnuson-Moss Warranty Act (the“Act”). However, if you choose topursue rights and remedies notcreated by the Act, you are notrequired to use the Dispute SettlementProgram (CDSP). You may also berequired to use the Dispute SettlementProgram or CDSP before seekingremedies under the “Lemon Laws” ofyour state. Please check this bookletand the appropriate page of theOwner’s Warranty Rights Notificationbooklet for additional information andthe requirements applicable to yourstate.

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10 Your Warranties in Detail

Informal Dispute SettlementProgram

Toyota offers assistance through aninformal dispute settlement program calledthe Dispute Settlement Program. Thisprogram is administered by anindependent third party:

National Center for Dispute SettlementP.O. Box 688Mt. Clemens, MI 48046

Further information about this programcan be found in this booklet and theOwner’s Warranty Rights Notificationbooklet.

California residents: Toyota offers youassistance through an informal disputesettlement program called the CaliforniaDispute Settlement Program (CDSP). Abrochure about the program is found inyour glove box. For additional information,call the Toyota Customer ExperienceCenter at (800) 331-4331. You may alsocontact the CDSP directly at (888)300-6237. Failure to use the CDSP mayaffect your rights and remedies underCalifornia’s “Lemon Laws.”

Limitations

The performance of necessary repairs andadjustments is the exclusive remedy underthese warranties or any implied warranties.Toyota does not authorize any person tocreate for it any other obligation or liabilityin connection with this vehicle.

Any implied warranty of merchantabilityor fitness for a particular purpose islimited to the duration of these writtenwarranties. Some states do not allowrestrictions on how long an impliedwarranty lasts, so this limitation may notapply to you.

Your Rights Under State Law

These warranties give you specific legalrights. You may also have other rights thatvary from state to state.


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Your Warranties in Detail 11

WARRANTY COVERAGE AT A GLANCE

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WHAT IS COVERED ANDHOW LONGBasic Warranty

This warranty covers repairs andadjustments needed to correct defects inmaterials or workmanship of any partsupplied by Toyota, subject to theexceptions indicated under “What Is NotCovered” on pages 14-15.

Coverage is for 36 months or36,000 miles, whichever occurs first, withthe exception of wheel alignment andwheel balancing, which are covered for12 months or 20,000 miles, whicheveroccurs first.

Traction Battery Warranty

This warranty covers repairs needed tocorrect defects in materials orworkmanship of the components listedhere and supplied by Toyota, subject tothe exceptions indicated under “What IsNot Covered” on pages 14-15.

• Traction battery (lithium-ion battery)

Coverage is for 96 months or100,000 miles, whichever occurs firstregardless of charge mode.

Powertrain Warranty

This warranty covers repairs needed tocorrect defects in materials orworkmanship of any component listed inthe next column and supplied by Toyota,subject to the exceptions indicated under“What Is Not Covered” on pages 14-15.

Coverage is for 60 months or60,000 miles, whichever occurs first.

EV Unit

• EV charger• EV gateway control ECU• EV traction motor assembly• Power management control ECU• Thermal control ECU

Front-Wheel-Drive System

Final drive housing and all internal parts,axle shafts, drive shafts, constant velocityjoints, front hub and bearings, seals andgaskets.

Restraint Systems Warranty

This warranty covers repairs needed tocorrect defects in materials orworkmanship of any seatbelt or air bagsystem supplied by Toyota, subject to theexceptions indicated under “What Is NotCovered” on pages 14-15.

Coverage is for 60 months or60,000 miles, whichever occurs first.

For vehicles sold and registered in thestate of Kansas, the warranty for seatbeltsand related components is 10 years,regardless of mileage.

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Corrosion Perforation Warranty

This warranty covers repair or replacementof any original body panel that developsperforation from corrosion (rust-through),subject to the exceptions indicated under“What Is Not Covered” on pages 14-15.

Coverage is for 60 months, regardless ofmileage.

For information on how to protect yourvehicle from corrosion, see the sectionentitled “Corrosion Prevention andAppearance Care” in the Owner’s Manual.

Towing

When your vehicle is inoperable due tofailure of a warranted part, towing serviceto the nearest authorized Toyota dealershipis covered.

WHAT IS NOT COVEREDThis warranty does not cover damage orfailures resulting directly or indirectly fromany of the following:

• Fire, accidents or theft• Abuse or negligence• Misuse — for example, racing or

overloading• Improper repairs• Alteration or tampering, including

installation of non-Genuine ToyotaAccessories

• Lack of or improper maintenance,including use of fluids other thanthose specified in the Owner’s Manual

• Installation of non-Genuine ToyotaParts

• Airborne chemicals, tree sap, roaddebris (including stone chips), raildust, salt, hail, floods, wind storms,lightning and other environmentalconditions

• Water contamination• Use of incompatible charging device• Neglecting to follow correct charging

procedure

This warranty also does not cover thefollowing:

Tires

Tires are covered by a separate warrantyprovided by the tire manufacturer. Seepage 17.


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Gradual Capacity Reduction ofTraction Battery

Traction battery capacity (the ability tohold a charge) gradually reduces with timeand use. This is a natural characteristic oflithium-ion batteries. The extent at whichcapacity is reduced changes drasticallydepending on the environment (ambienttemperature, etc.) and usage conditionssuch as how the vehicle is driven and howthe traction battery is charged. Reductionof traction battery capacity is NOT coveredunder warranty. In order to lessen thepossibility of capacity reduction, follow thedirections listed in the Owner’s Manualunder “Capacity Reduction of the TractionBattery.”

Normal Wear and Tear

Noise, vibration, cosmetic conditions andother deterioration caused by normal wearand tear.

Maintenance Expense

Normal maintenance services such as:

• Replacement of fluids and filters• Lubrication• Cleaning and polishing• Replacement of worn wiper blades

and brake pads/linings

Vehicles With Altered Odometer

Failure of a vehicle on which the odometerhas been altered so that actual vehiclemileage cannot be readily determined.

Salvage or Total-Loss Vehicles

Any vehicle that has ever been issued a“salvage” title or similar title under anystate’s law; or has ever been declared a“total loss” or equivalent by a financialinstitution or insurer, such as by paymentfor a claim in lieu of repairs because thecost of repairs exceeded the cash value ofthe vehicle.

Incidental Damages

Incidental or consequential damagesassociated with a vehicle failure. Suchdamages include but are not limited toinconvenience; the cost of transportation,telephone calls and lodging; the loss ofpersonal or commercial property; and theloss of pay or revenue.

Disclaimer of Extra Expenses andDamagesThe performance of necessary repairsand adjustments is the exclusiveremedy under this warranty or anyimplied warranty. Toyota does notauthorize any person to create for itany other obligation or liability inconnection with this vehicle. Toyotashall not be liable for incidental orconsequential damages resulting frombreach of this written warranty or anyimplied warranty. Any implied warrantyof merchantability or fitness for aparticular purpose is limited to theduration of this written warranty,except in states where this limitation isnot allowed.


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DISPUTE RESOLUTIONIf a dispute arises regarding your warrantycoverage, please follow the stepsdescribed under “If You Need Assistance”on pages 5-6. Please note that you mustuse the Dispute Settlement Program (or, inCalifornia, the CDSP) before seekingremedies through a court action pursuantto the Magnuson-Moss Warranty Act. Youmay also be required to use the DisputeSettlement Program or CDSP beforeseeking remedies under the “Lemon Laws”of your state. Please check the appropriatepage of the Owner’s Warranty RightsNotification booklet (located in your glovebox) for the requirements applicable toyour state.


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OBTAINING WARRANTYSERVICEThe tires that come as original equipmenton your vehicle are warranted by theirmanufacturer and not Toyota. A separatewarranty statement for the tires is in yourglove box.

To obtain service for a tire defect, take thetire to an authorized dealer of the tiremanufacturer. (Refer to your local phonedirectory for dealer locations.) Your Toyotadealer may also be able to assist you inobtaining warranty service from themanufacturer.

For additional warranty information orservice assistance, contact the tiremanufacturer directly.

ORIGINAL EQUIPMENTTIRE MANUFACTURERSYokohama Tire Corporation601 South Acacia AvenueFullerton, CA 92831(800) 722-9888

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GENERAL INFORMATIONYou are responsible for ensuring that yourToyota is operated and maintainedaccording to the instructions in theOwner’s Manual and this booklet.

You should keep detailed records ofvehicle maintenance, since under somecircumstances they may be required forwarranty coverage. These records shouldinclude date of service, mileage at time ofservice and a description of serviceperformed and/or parts installed. For yourconvenience, a maintenance log isincluded in this booklet. If you sell yourvehicle, you should give your maintenancerecords to the new owner.

Toyota will not deny a warranty claimsolely because you do not have records toshow that you maintained your vehicle.However, damage or failures caused bylack of proper maintenance are notcovered under warranty.

WHERE TO GO FORMAINTENANCEYou may have maintenance performed onyour vehicle by any qualified person orfacility. However, Toyota recommendshaving maintenance performed by anauthorized RAV4 EV Toyota dealership.Powertrain and high voltage componentservice or repairs should be performed byan authorized RAV4 EV Toyota dealershipin accordance with the safety precautionsdiscussed at the beginning of this booklet.In addition, software updates may beavailable during your scheduledmaintenance visit and can only be installedby an authorized RAV4 EV Toyotadealership.

RAV4 EV authorized Toyota dealershipshave technicians who are specially trainedto maintain and repair Toyota RAV4 EVvehicles. They stay current on the latestservice information through Toyotatechnical bulletins, service publicationsand training courses. They are alsocertified through the Toyota CertificationProgram, which involves a series ofrigorous written examinations. Feel free toask the Toyota dealership to show youtheir technicians’ credentials.

You can be confident you’re getting thebest possible service for your vehiclewhen you take it to an authorized RAV4EV Toyota dealership.

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18 Your Responsibilities

REPLACEMENT PARTSWarranty coverage is not dependent uponthe use of any particular brand ofreplacement parts. However, Toyotarecommends using only Genuine ToyotaParts when you need to replace a part onyour vehicle. Like all Toyota products,Genuine Toyota Parts are built to thehighest standards of quality, durability andperformance. They are also designed to fityour vehicle’s exact specifications.

Your Toyota dealership maintains anextensive inventory of Genuine ToyotaParts to meet your vehicle service needs.And because it is linked electronically toToyota’s Parts Distribution Centers, thedealership has quick access to any parts itmay not have in stock.

Genuine Toyota Parts are covered by theirown warranty (see your dealer for details)or the remainder of any applicable NewVehicle Limited Warranty, whichever islonger. Non-Genuine Toyota Parts, or anydamage or failures resulting from theiruse, are not covered by any Toyotawarranty.

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Your Responsibilities 19

BY GEOGRAPHIC REGIONIn the United States, U.S.Territories and Canada

To obtain warranty service in the UnitedStates, U.S. territories or Canada, takeyour vehicle to an authorized Toyotadealership. If your vehicle cannot bedriven, contact your nearest Toyotadealership for towing assistance. You donot have to pay for towing to the nearestToyota dealership if your vehicle isinoperable due to failure of a warrantedpart.

The Toyota RAV4 EV is being offered inlimited quantities in certain Californiamarkets. While non-powertrain warrantyservice can be performed by any Toyotadealership, powertrain and high voltagecomponent warranty service must only beperformed by an authorized RAV4 EVdealership. Because your electricpowertrain warranty service can only beperformed by an authorized RAV4 EVdealership, Toyota does not recommendhome-basing the vehicle outside the stateof California.

Outside the United States, U.S.Territories and Canada

If you are using your vehicle outside theUnited States, U.S. territories and Canadaand need warranty service, contact a localToyota dealership. Please note, however,that your vehicle may not be repaired freeof charge because the local Toyotadistributor may have no obligation toprovide warranty service for your vehicle,and/or your vehicle may not comply withlocal regulatory or environmentalrequirements.

EMERGENCY REPAIRSIf your vehicle is inoperable or unsafe todrive and there is no Toyota dealershipreasonably available to make repairs, youmay perform the repairs yourself or havethem performed by another automotiveservice provider. Toyota will reimburse youfor any of the repairs that are covered bywarranty. To receive reimbursement,present to an authorized Toyota dealershipyour paid repair invoices and any partsthat were removed from the vehicle. Youwill be reimbursed for warranted parts atthe manufacturer’s suggested retail priceand warranted labor at a geographicallyappropriate hourly rate multiplied byToyota’s recommended time allowance forthe repair.

If your vehicle requires emergency repair,Toyota assumes no liability for subsequentfailures caused by improper repairs or theuse of non-Genuine Toyota Parts unlessyou have the vehicle properly repaired in atimely manner. To ensure that warrantycoverage remains intact, have your vehicleinspected by an authorized Toyotadealership as soon as possible after anemergency repair.

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20 Your Responsibilities

The Toyota RAV4 EV is being offered inlimited quantities in certain Californiamarkets. While non-powertrain warrantyservice can be performed by any Toyotadealership, powertrain and high voltagecomponent warranty service must only beperformed by an authorized RAV4 EVdealership. Because your electricpowertrain warranty service can only beperformed by an authorized RAV4 EVdealership, Toyota does not recommendhome-basing the vehicle outside the stateof California.

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Your Responsibilities 21

Regular maintenance is essential toobtaining the highest level ofperformance, safety and reliability

from your Toyota. It can also increaseyour vehicle’s resale value. The followingpages are designed to help you make sureyour vehicle receives proper and timelymaintenance. Along with other importantinformation related to vehicle service,you’ll find factory-recommendedmaintenance guidelines and a log in whichto document your vehicle’s maintenancehistory.

In addition to scheduled maintenance,your vehicle requires ongoing generalmaintenance such as fluid checks andvisual inspections. These procedures areexplained in the “Vehicle Maintenance andCare” section of the Owner’s Manual. Besure to perform these procedures regularlyto ensure the most trouble-free operationof your vehicle.

With proper maintenance and care, yourvehicle will last longer and deliver moredependable, economical performance.Follow this booklet’s recommendationsand you’ll enjoy maximum reliability andpeace of mind from your Toyota for manyyears to come.

The Importance of Scheduled Maintenance

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IMPORTANT MAINTENANCEINFORMATIONMaintenance Records

Maintaining your vehicle according to therecommendations in this booklet isrequired to ensure that your warrantycoverage remains intact. You should keepdetailed records of vehicle maintenance,including date of service, mileage at timeof service and a description of serviceand/or parts installation performed. Thescheduled maintenance log in this bookletcan help you document this information. Ifyou sell your vehicle, be sure to give yourmaintenance records to the new owner.

Toyota will not deny a warranty claimsolely because you do not have records toshow that you maintained your vehicle.However, damage or failure caused by lackof proper maintenance are not coveredunder warranty.

Maintenance Providers

Maintenance and repair services may beperformed by you or by any automotiveservice provider you choose. Toyota willnot deny a warranty claim solely becauseyou used a service provider other than aToyota dealership for maintenance andrepairs. However, damage or failurecaused by improper maintenance orrepairs are not covered under warranty.

Dealer-RecommendedMaintenance

Your dealer may recommend morefrequent maintenance intervals or moremaintenance services than those listed inthe scheduled maintenance log. Theseadditional services are not required tomaintain your warranty coverage. Ask yourdealer to explain any recommendedmaintenance not included in the scheduledmaintenance log.

For a complete description of Toyotawarranty coverages, see the WarrantyInformation portion of this booklet.

Maintaining Your Warranty

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Regular maintenance is essential toobtaining the highest level ofperformance from your Toyota. It

can also increase your vehicle’s resalevalue. This booklet presents Toyota’smaintenance recommendations inconvenient checklists, so you can easilysee what type of maintenance your vehicleneeds and document that the work wasperformed.

To ensure that your vehicle receivesfirst-quality service and parts, Toyotarecommends having maintenanceperformed by an authorized Toyotadealership. Toyota dealership techniciansare experts on Toyota vehicles, and theyuse Genuine Toyota Parts designed to yourvehicle’s exact specifications. When yougo to a Toyota dealership, you can beconfident that they will use Genuine Toyotaparts and have Toyota-trained technicians.

Miles or Months?

Toyota recommends obtaining scheduledmaintenance for your vehicle every5,000 miles or six months, whichevercomes first.

For example:

• If you drive 5,000 miles in less thansix months, you should obtainmaintenance at 5,000 miles - don’twait until six months.

• If at six months you have driven lessthan 5,000 miles, you should obtainmaintenance at six months - don’twait until 5,000 miles.

Be sure to keep an eye on your mileageso that you obtain maintenance whenrecommended. If you are a low-mileagedriver, mark your calendar to remindyourself to obtain maintenance every sixmonths.

Documenting Your Investment

To help you verify that you’ve invested inproper maintenance, each maintenancechecklist includes space for your Toyotadealership to certify that you obtainedGenuine Toyota Service for your vehicle.The dealership may mark the dealerservice verification area with the followingstamp (which may be customized with thedealership’s name):

Using the Maintenance Log Charts

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Special Operating Conditions

In addition to standard maintenance items,the maintenance log indicates services thatshould be performed on vehicles that aredriven under especially demandingconditions. These “special operatingconditions” and their required maintenanceitems are clearly indicated in each chart.

NOTE: You should perform theseadditional maintenance services if youdrive primarily under any of the specialoperating conditions indicated. If youdrive only occasionally under theseconditions, it is not necessary toperform the additional services.

Additional Maintenance

In addition to scheduled maintenance,your Toyota requires ongoing generalmaintenance such as fluid checks andvisual inspections. These procedures areexplained in the �Vehicle Maintenance andCare� section of the Owner’s Manual. Besure to perform these procedures regularlyto ensure the most trouble-free operationof your vehicle.

SuperChrome and Alloy WheelCare

If you purchased genuine Toyotaaccessory Aluminum Alloy Wheels, followthese cleaning guidelines to maintain theappearance of your alloy wheels:

• If wheels are hot, wait for them tocool before washing.

• Use a soft sponge or cotton cloth toapply the same mild car-wash soap asused for the vehicle body. Quicklyrinse off with water. Use a soft clothto apply the same car wax as used forthe vehicle body.

• DO NOT USE: Any kind of chemicalbased cleaners, alcohol, solvents,gasoline, steam cleaners, scouringpads, wire brushes, or coarseabrasives to clean your wheels.

Using the Maintenance Log Charts

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5,000 miles or 6 months

Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums andbrake pads/discs

Inspect the following:__ Battery coolant__ Health check__ Motor/Inverter coolant

Additional Maintenance Items forSpecial Operating Conditions 1

Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect steering linkage and bootsTighten nuts and bolts on chassis andbody

Driving while towing, using a car-topcarrier, or heavy vehicle loading:2:

Tighten nuts and bolts on chassis andbody

DEALER SERVICE VERIFICATION:

DATE:MILEAGE:






Driving while towing, using a car-topcarrier, or heavy vehicle loading2:



DATE:MILEAGE:

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Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and brake pads/discs

Inspect the following:

__ Ball joints and dust covers__ Battery coolant__ Brake lines and hoses__ Drive shaft boots__ Health check__ Heater coolant

__ Motor/Inverter coolant__ Radiator, condenser, hoses and/or

intercooler__ Steering gear box__ Steering linkage and boots

Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas mayshorten the life of the cabin air filter. Replacement may be needed if you noticereduced air flow from the air conditioner and heater or if the windows fog easily whenyou use the �Fresh� mode. Consult your dealer if any of these conditions occur.

Additional Maintenance Items for Special Operating Conditions 1

Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body

Driving while towing, using a car-top carrier, or heavy vehicle loading2 :Tighten nuts and bolts on chassis and body


DATE:MILEAGE:

1 Perform these service items only if you drive primarily under the conditions indicated.2 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.

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DATE:MILEAGE:









DATE:MILEAGE:

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Check installation of driver’s floor matInspect and adjust all fluid levelsReplace cabin air filterRotate tires


__ Ball joints and dust covers__ Battery coolant__ Brake lines and hoses__ Brake linings/drums and brake

pads/discs 2

__ Drive shaft boots__ Health check

__ Heater coolant__ Motor/Inverter coolant__ Radiator, condenser, hoses and/or






DATE:MILEAGE:

1 Perform these service items only if you drive primarily under the conditions indicated.2 Inspect thickness measurement and disc runout.3 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.

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Driving while towing, using a car-topcarrier, or heavy vehicle loading2 :



DATE:MILEAGE:


Check installation of driver’s floor matInspect and adjust all fluid levelsReplace battery coolant3

Replace motor/inverter coolant 4

Rotate tiresVisually inspect brake linings/drums andbrake pads/discs







DATE:MILEAGE:

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Driving while towing, using a car-top carrier, or heavy vehicle loading2:Tighten nuts and bolts on chassis and body


DATE:MILEAGE:

1 Perform these service items only if you drive primarily under the conditions indicated.2 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.3 Perform this service item at every 48 months regardless of miles. Refer to “Battery Coolant” in the

“Explanation of Maintenance Items” section in the back of this guide for more information.4 Perform this service item at every 48 months regardless of miles. Refer to “Motor/Inverter Coolant” in the

“Explanation of Maintenance Items” section in the back of this guide for more information.

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DATE:MILEAGE:









DATE:MILEAGE:

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pads/discs 2








DATE:MILEAGE:

1 Perform these service items only if you drive primarily under the conditions indicated.2 Inspect thickness measurement and disc runout.3 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.

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DATE:MILEAGE:









DATE:MILEAGE:

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DATE:MILEAGE:

1 Perform these service items only if you drive primarily under the conditions indicated.2 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.

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Check installation of driver’s floor matInspect and adjust all fluid levelsReplace battery coolant1


Rotate tiresVisually inspect brake linings/drums andbrake pads/discs







DATE:MILEAGE:









DATE:MILEAGE:

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pads/discs 5








DATE:MILEAGE:

1 Perform this service item at every 48 months regardless of miles. Refer to “Battery Coolant” in the “Explanation ofMaintenance Items” section in the back of this guide for more information.

2 Perform this service item at every 48 months regardless of miles. Refer to “Motor/Inverter Coolant” in the“Explanation of Maintenance Items” section in the back of this guide for more information.

3 Perform these service items only if you drive primarily under the conditions indicated.4 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.5 Inspect thickness measurement and disc runout.

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DATE:MILEAGE:


Check installation of driver’s floor matInspect and adjust all fluid levelsReplace heater coolant3

Replace transaxle lubricant fluidRotate tiresVisually inspect brake linings/drums andbrake pads/discs







DATE:MILEAGE:

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DATE:MILEAGE:

1 Perform these service items only if you drive primarily under the conditions indicated.2 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.3 Initial replacement at 100,000 miles/120 months. Replace every 50,000 miles/60 months thereafter. Refer to

“Heater Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.

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DATE:MILEAGE:









DATE:MILEAGE:

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Check installation of driver’s floor matInspect and adjust all fluid levelsReplace cabin air filterReplace battery coolant3


Rotate tires



pads/discs 5








DATE:MILEAGE:

1 Perform these service items only if you drive primarily under the conditions indicated.2 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.3 Perform this service item at every 48 months regardless of miles. Refer to “Battery Coolant” in the “Explanation of

Maintenance Items” section in the back of this guide for more information.4 Perform this service item at every 48 months regardless of miles. Refer to “Motor/Inverter Coolant” in the

“Explanation of Maintenance Items” section in the back of this guide for more information.5 Inspect thickness measurement and disc runout.

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The following descriptions areprovided to give you a betterunderstanding of the maintenance

items that should be performed on yourvehicle. The scheduled maintenance logindicates at which mileage/time intervalseach item should be performed. Pleasenote that many maintenance items shouldbe performed only by a qualifiedtechnician.

For further information on maintenanceitems you can perform yourself, seethe “Vehicle Maintenance and Care”and “Do-It-Yourself Maintenance”sections of the Owner’s Manual.

Ball Joints and Dust Covers

Check the suspension and steering linkageball joints for looseness and damage.Check all dust covers for deterioration anddamage. Replace any deteriorated ordamaged parts. A qualified technicianshould perform these operations.

Battery Coolant

Replace at specified intervals. Whenperforming inspections, check that thebattery coolant level is between the �FULL�

and �LOW� lines on the see-throughreservoir tank.

Notice: A qualified technician shouldperform this operation.

• Only use �Zerex G 48� or �Glysantin G48�. The dilution ratio for both �ZerexG 48� and �Glysantin G 48� is 50%

coolant and 50% deionized water.Therefore, dilution is needed whencoolant in the vehicle is added.

• Do not use TOYOTA Super Long LifeCoolant (SLLC) or similar high qualityethylene glycol based non-silicate,non-amine, non-nitrite, and non-boratecoolant with long-life hybrid organicacid technology.

• To prevent foreign matter such asdust or dirt from entering the coolingsystem, make sure to confirm that thecontainer used to add coolant is cleanand free of foreign matter such asdust or dirt.

Brake Lines and Hoses

Visually inspect for proper installation.Check for chafing, cracks, deteriorationand signs of leakage. Replace anydeteriorated or damaged parts. A qualifiedtechnician should perform theseoperations.

Brake Linings/Drums and BrakePads/Discs

Check the brake linings (shoes) anddrums for scoring, burning, fluid leakage,broken parts and excessive wear. Checkthe pads for excessive wear and the discsfor runout, excessive wear and fluidleakage. Replace any deteriorated ordamaged parts. A qualified technicianshould perform these operations.

Explanation of Maintenance Items

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Cabin Air Filter

Replace at specified intervals. Driving inheavy traffic, on dirt roads or in urban,desert or dusty areas may shorten filter’slife. More frequent replacement may benecessary.

Drive Shaft Boots

Check the drive shaft boots and clampsfor cracks, deterioration and damage.Replace any deteriorated or damaged partsand, if necessary, repack the grease. Aqualified technician should perform theseoperations.

Driver’s Floor Mat

• Only use the driver’s floor matdesigned specifically for the modeland model year of your vehicle.

• Always properly secure the driver’sfloor mat using the retaining hooks.

• Never install another floor mat on topof the existing driver’s floor mat.

• Never install the driver’s floor matupside down.

Health Check

Notice: This operation is to be performedby a qualified technician.

• Technician will use the ToyotaTechstream Diagnostic Tool togenerate a Vehicle Health CheckSummary.

• Diagnostic codes will be recoveredand displayed if present in thevehicle’s various systems.

• Service Campaign status (if anyoutstanding) will be displayed.

• Firmware versions for vehicleelectronic control units are confirmed,where applicable.

Heater Coolant

Replace at specified intervals. Whenperforming inspections, check that theheater coolant level is between the �FULL�

and �LOW� lines on the see-throughreservoir tank.


• Only use TOYOTA Super Long LifeCoolant (SLLC) or similar high qualityethylene glycol based non-silicate,nonamine, nonnitrite, and non-boratecoolant.

• Use coolant that is diluted by 50%.• Do not use Zerex G48.• To prevent foreign matter such as

dust or dirt from entering the coolingsystem, make sure to confirm that thecontainer used to add coolant is cleanand free of foreign matter such asdust or dirt.


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Motor/Inverter Coolant

Replace at specified intervals. Whenperforming inspections, check that themotor and inverter (electric vehicle motorassembly) coolant level is between the�FULL� and �LOW� lines on thesee-through reservoir tank.


• Only use �Zerex G 48� or �Glysantin G48�. The dilution ratio for both �ZerexG 48� and �Glysantin G 48� is 50%coolant and 50% deionized water.Therefore, dilution is needed whencoolant in the vehicle is added.

• Do not use TOYOTA Super Long LifeCoolant (SLLC) or similar high qualityethylene glycol based non-silicate,non-amine, non-nitrite, and non-boratecoolant with long-life hybrid organicacid technology.

• To prevent foreign matter such asdust or dirt from entering the coolingsystem, make sure to confirm that thecontainer used to add coolant is cleanand free of foreign matter such asdust or dirt.

Nuts and Bolts on Chassis andBody

Re-tighten the seat-mounting bolts andfront/rear suspension member retainingbolts to specified torque.

Radiator, Condenser, Hosesand/or Intercooler

Inspect for damage, debris, corrosion,kinks, cracks, rot, clogging and leaks.Have any problem repaired immediately bya qualified technician.

Steering Gear Box

Inspect for signs of leakage. If youdiscover any leakage, have it repairedimmediately by a qualified technician.

Steering Linkage and Boots

With the vehicle stopped, check forexcessive freeplay in the steering wheel.Inspect the linkage for bending anddamage and the dust boots fordeterioration, cracks and damage. Replaceany damaged parts. A qualified technicianshould perform these operations.

Tire Rotation

Tires should be rotated according to theinstructions in the Owner’s Manual. Whenrotating tires, check for damage anduneven wear. Replace if necessary.

Transaxle Lubricant Fluid

Replace at specified intervals. Whenperforming inspections, check eachcomponent for signs of leakage. If youdiscover any leakage, have it repaired by aqualified technician immediately.


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Model

In-service date

Selling dealership

Key number

Body style

Mileage at delivery

Selling dealership phone number

Vehicle Identification Number

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RAV4 EV - Online Rav 4 EV forum and ... · Toyota dealership, powertrain and high voltage component maintenance or repairs must only be performed by an authorized RAV4 EV Toyota dealership.

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