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RampRate is a trusted advisor to Business Leaders, CIOs, CTOs, and CFOs to evaluate, procure, benchmark, and manage outsourced IT services
RampRate also provides strategic business planning analysis and research for Fortune 2000 companies on digital media, industry and technology trends, and
Data center efficiency / environmental impact audit
� How does DC Firm compare with its peers and dedicated ISP facilities
� What are potential paths to improve from within?
� When is an outsourced solution better than self-owned facilities?
� What are the business decisions with greatest environmental impact
Vetting of existing and prospective 3rd-party hosting relationships
� Are environmentally friendly vendors utilized?
� Are the locations used optimal for renewable energy / low HVAC impact?
� How to build a balanced scorecard including both green factors and business need?
� If external co-location or disaster recovery is planned, how to buy from the right environmentally conscious vendor at the market rate while hitting deadlines
Ecosystem research
� There is an ecosystem of green-friendly corporations, entities, initiatives
� Who would make the best partners, preferred vendors, good investments?
1. RampRate’s Historical Data• Over 400 multi-quote transactions in 4 years• Thousand of RFP responses distilled• Ongoing client inputs on actual performance
2. Analyst ‘Research-View’ • Industry trends / best practices vendor ratings• Inputs from Gartner, Telegeography, Aberdeen,
and others
3. Vendor Capabilities• Services data, list prices and actual quotes• Pre-loaded database of over 300 vendors
4. Customer Experience• Primary research on customer satisfaction• Ongoing end-user interview program
5. Cultural Compatibility• Cultural fit matching of clients and vendors• Global compatibility and success ratios
Service Provider Intelligence Index (SPY Index) improves speed, clarity , and quality of decisions.
� Product / service planning – customer satisfaction, feature / function requests
� Concise market intelligence — brief market summaries and consulting sessions for investors
� Accelerated IT services procurement� Full ecosystem — cost / risk reduction in record time, with minimal internal time spent
� Deal engine — streamline the procurement process and leave clear audit trail for management
� SPY Index review — identify hard-to-find targets and improve due diligence in key service areas
� Continuous deal optimization� Pre-signing optimization — build a contract for future flexibility and risk mitigation
� Exception-based optimization — use RampRate’s leverage in other transactions and ability to escalate issues to ensure fair dealing on both sides
� Ongoing optimization — pre-agreed arrangements to reset terms based on RampRate benchmarks at regular intervals and continuously monitor service performance
� Ad-hoc consulting� SWAT team for emergencies — neutral intermediary in disputes; staff augmentation in shortages
� Topic expertise – vertical (rich media / digital content) and technology (co-lo / hosting, CDN, etc.)
More than 30 projects worldwide in the first 12 months of relationship
� Global sourcing and contract optimization: hosting, bandwidth, CDN, hardware
� RampRate ensured multi-vendor sourcing to protect against single point of failure, give pricing leverage, and an ability to counteract anticompetitive action (e.g. packet prioritization)
A total savings of more than $11.5M in the first year of services
� 70% of projects resulted in cost reduction over previous baseline
� 90%+ of financial impact from mid-term renegotiation - contracts with 6-18 months remaining
� Average cost reduction of 20% in hosting; 29% in CDN
� Costs on select services reduced by as much as 74%
Extremely aggressive timelines; dedication to user experience
� Deployment timelines 50%-70% shorter than typical RampRate client
� RampRate helped optimize for latency, uptime, support of high-density computing
Other success metrics
� SLA terms increased from 5.8% of best practices to 60.7% with incumbent
� Service credits for exceeding environmental constraints went from 0% to 25% of monthly bill
� 200+ pages of detailed documentation for auditability
� Carrier-owned data centers opened up to 3rd party bandwidth