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Chrysler Motors LLC81-016-9011 Third Edition Printed in U.S.A.

WARRANTY INFORMATION

2009

BASIC LIMITED WARRANTY ONLY

158652 09 Ram Diesel 3rd RENTAL.indd 1158652 09 Ram Diesel 3rd RENTAL.indd 1 10/27/08 5:02:59 PM10/27/08 5:02:59 PM

IMPORTANTThis booklet contains Chrysler Motors LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.

Original Owner’s Name

Street Address

City and State Zip Code

Vehicle Identification Number

Warranty Start Date (In-Service Date) Mileage at Delivery

Selling Dealer Code

City State

Second Owner’s Name

Street Address


Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address


Date of Third Purchase Mileage at Purchase

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here.

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DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 7 Yr/ 8 Yr/ 12,000 24,000 36,000 50,000 Unlmtd 50,000 100,000 70,000 100,000 80,000 Lifetime

Basic Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty: All Panels

Outer Panels

Cummins Diesel Engine ComponentsLimited Warranty

Federal Emission Warranty -Heavy Duty DieselSpecified Components

California Emission Warranty -Medium Duty Diesel

Short Term

Long Term - Specified Components

Noise Emission Warranty - Heavy Duty

WARRANTY COVERAGE AT A GLANCE

2008 Chrysler Motors LLC©

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TABLE OF CONTENTS

1. Your Legal Rights UnderThese Limited Warranties . . . . . . . . . . . . . . . . . . . . 4

2. What’s Covered Under Chrysler Motors LLC'sWarranties2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . . 52.2 Cummins 6.7L Diesel Engine

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 82.3 Corrosion Warranty . . . . . . . . . . . . . . . . . . . 92.4 Restraint System Limited Warranty . . . . . . . 10

3. What’s Not Covered3.1 Modifications Not Covered. . . . . . . . . . . . . 113.2 Environmental Factors Not Covered . . . . . . 123.3 Maintenance Costs Not Covered. . . . . . . . . . 123.4 Racing Not Covered . . . . . . . . . . . . . . . 13

3.5 Certain Kinds of CorrosionNot Covered . . . . . . . . . . . . . . . . . . . . . . . .13

3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . .143.7 Total Loss, Salvage, Junk, or Scrap

Trucks Not Covered. . . . . . . . . . . . . . . . . . . . . . 153.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . .15

4. Other Terms of Your Warranties4.1 Exchanged Parts May Be Used in

Warranty Repairs . . . . . . . . . . . . . . . . . . . . 164.2 Pre-Delivery Service. . . . . . . . . . . . . . . . . . . 174.3 Production Changes . . . . . . . . . . . . . . . . . . . 17

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TABLE OF CONTENTS

5. Emission Warranties Required by Law5.1 Federal Engine Emission Warranty - 6.7L Diesel

Heavy Duty Truck . . . . . . . . . . . . . . . . . . . . . . . . . 185.2 California Emission Warranty - 6.7L Diesel

Engine Medium Duty Truck . . . . . . . . . . . . . . . . . . 195.3 Noise Emission Warranty . . . . . . . . . . . . . . . . . . . . 24

6. How to Get Warranty Service6.1 Where to Take Your Truck . . . . . . . . . . . . . . . 276.2 How To Get Tow Service - U.S. or Canada Only . . .296.3 Emergency Warranty Repairs . . . . . . . . . . . . 306.4 Getting Service Under the Federal

Emission Performance Warranties . . . . . . . . 306.5 Getting Service Under the

California Emission Warranties . . . . . . . . 31

7. How to Deal with Warranty Problems7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . .347.2 Helpful Addresses and Telephone

Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

8. Optional Service Contract . . . . . . . . . . . . . . . . . . 39

9. Maintenance9.1 General Maintenance . . . . . . . . . . . . . . . . . . . 409.2 Where to Go For Maintenance . . . . . . . . . . . .40

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LEGAL RIGHTS

1. Your Legal Rights UnderThese Limited Warranties

The warranties contained in this booklet are the onlyexpress warranties that Chrysler Motors LLC ("Chrysler")makes for your vehicle. These warranties give you specificlegal rights. You may also have other rights that vary fromstate to state. For example, you may have some impliedwarranties, depending on the state where your vehicle wassold or is registered.

These implied warranties are limited, to the extent allowedby law, to the time periods covered by the express writtenwarranties contained in this booklet.

If you use your vehicle primarily for business or commer-cial purposes, then these implied warranties do not applyand Chrysler completely disclaims them to the extentallowed by law. And the implied warranty of fitness for aparticular purpose does not apply if your vehicle is used forracing, even if the vehicle is equipped for racing.

Some states do not allow limitations on how long animplied warranty lasts, so the above limitations may notapply to you.

1.1 Incidental and ConsequentialDamages Not CoveredYour warranties don’t cover any incidental orconsequential damages connected with your vehicle’sfailure, either while under warranty or afterward.Examples of such damages include:• lost time;• inconvenience;• the loss of the use of your vehicle;• the cost of rental vehicles, gasoline, telephone,

travel, or lodging;• the loss of personal or commercial property; and• the loss of revenue.Some states don’t allow incidental or consequentialdamages to be excluded or limited, so this exclusionmay not apply to you.

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2. What's Covered UnderChrysler's Warranties

2.1 Basic Limited Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty ifyou are a purchaser for use of the vehicle.

B. What’s CoveredThe Basic Limited Warranty covers the cost of allparts and labor needed to repair any item on yourtruck when it left the manufacturing plant that isdefective in material, workmanship or factorypreparation. There is no list of covered parts sincethe only exception is tires. You pay nothing for

WHAT'S COVERED UNDERCHRYSLER MOTORS LLC'S WARRANTIES

these repairs. These warranty repairs or adjust-ments — including all parts and labor connected withthem — will be made by your dealer at no charge,using new or remanufactured parts.

C. Items Covered by Other WarrantiesThe following are covered by separate warrantiesoffered by their makers. They are not covered by theBasic Limited Warranty:

• tires; or• items added or changed after the truck left the

manufacturing plant, such as accessories or protec-tion products, or items changed because ofcustomization or van conversion.

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Be sure you get a copy of any warranty that applies tothese items from your dealer, or from the maker of theproduct. You can find the tire warranty statements inyour Owner’s Literature Package.

D. Towing Costs Are Covered Under CertainCircumstancesThe Basic Limited Warranty covers the cost of towingyour truck to the nearest Chrysler, Dodge or Jeepdealer if your truck can’t be driven because a coveredpart has failed. If you choose to go to another dealer-ship, you will be responsible for the cost if the extradistance exceeds 10 miles. See Section 6.2 for informa-tion on how to get towing service in the United Statesand Canada.

E. When It BeginsThe Basic Limited Warranty begins on either of thefollowing dates, whichever is earlier:

• the date you take delivery of the truck; or• the date when the truck was first put into service —

for example, as a dealer “demo” or as aChrysler company truck.

F. When It EndsThe Basic Limited Warranty lasts for 36 months from thedate it begins or for 36,000 miles on the odometer,whichever occurs first. But the following items arecovered only for 12 months or for 12,000 miles on theodometer, whichever occurs first:


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• brakes (rotors, pads, linings, and drums);• wiper blades;• clutch discs or modular clutch assembly (as equipped);• windshield and rear window; and• wheel alignment and wheel balancing

G. Registration and Operation RequirementsThe Basic Limited Warranty covers your truck only if:

• it was built for sale in the U.S.;• it’s registered in the U.S.;• it’s driven mainly in the U.S. or Canada; and• it’s operated and maintained in the manner

described in your Owner’s Manual.

H. If Your Truck Leaves the United States(We Include U.S. Possessions and Territoriesas Part of the United States for WarrantyPurposes):EXCEPT WHERE SPECIFICALLY REQUIREDBY LAW, THERE IS NO WARRANTY COVER-AGE ON THIS TRUCK IF IT IS SOLD IN ORREGISTERED IN COUNTRIES OTHER THANTHE UNITED STATES.

This policy does not apply to trucks that havereceived authorization for export from Chrysler. Dealersmay not give authorization for export. You shouldconsult an authorized dealer to determine this truck'swarranty coverage if you have any questions.

This policy does not apply to trucks registered toU.S. government officials or military personnel onassignment outside of the United States.


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• fuel injection pump & injectors• gaskets and seals for listed components• intake and exhaust manifold• oil pan• oil pump• timing gear drive belts and/or chains and cover• turbocharger housing and internal parts• valve covers• water pump and housing

C. How Long It LastsThe Cummins Diesel Engine Limited Warranty lastsfor up to 5 years or 100,000 miles on the odometer,whichever occurs first, calculated from the start dateof the Basic Limited Warranty, as set forth in Section2.1(E).

2.2 Cummins Diesel Engine Limited Warranty

A. Who Is Covered?You are covered if your vehicle is equipped witha Cummins Diesel Engine.

B. What's CoveredThe Cummins Diesel Engine Limited Warrantycovers ONLY the following engine parts andcomponents:

• cylinder block and all internal parts• cylinder head assemblies• core plugs


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D. Towing Costs Are CoveredThe Cummins Diesel Engine Limited Warrantycovers the cost of towing your truck to thenearest Dodge dealer if your vehicle cannot bedriven because a covered part has failed. If youchoose to go to another dealership, you will beresponsible for the cost if the extra distanceexceeds 10 miles. See Section 6.2 for informationon how to get towing service in the United Statesand Canada.

2.3 Corrosion Warranty

A. Who Is Covered?You are covered if you are a purchaser for use ofthe vehicle.

B. What's CoveredThis warranty covers the cost of all parts and laborneeded to repair or replace any sheet metal panelsthat get holes from rust or other corrosion. If ahole occurs because of something other thancorrosion, this warranty does not apply. Cosmeticor surface corrosion — resulting, for example, fromstone chips or scratches in the paint — is notcovered. For more details on what isn’t covered bythis warranty, see 3.5.


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C. How Long It LastsThe Corrosion Warranty starts when your BasicLimited Warranty begins under 2.1(E). Thiswarranty has two time-and-mileage limits:

• For sheet metal panels, the limit is 36 months,with no mileage limit.

• For an outer-body sheet metal panel — onethat is finish-painted and that someone cansee when walking around the truck — thelimits are 5 years or 100,000 miles on theodometer, whichever occurs first.

WHAT'S COVERED UNDERCHRYSLER MOTOR LLC'S WARRANTIES

2.4 Restraint System Limited Warranty(Vehicles sold and registered in theState of Kansas only)

For vehicles sold and registered in the State ofKansas, seatbelts and related seatbelt componentsare warranted against defects in workmanship andmaterials for 10 years, regardless of mileage. Thiswarranty does not cover replacement of seatbeltsand related components required as the result ofcollision.

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3. What's Not Covered3.1 Modifications Not Covered

A. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make to your truckdo not, by themselves, void the warranties describedin this booklet. Examples of some of these changesare:

• installing non-Chrysler MotorsLLC ("Chrysler") parts, components, orequipment (such as a non-Chrysler radio or speedcontrol); and

• using special non-Chrysler materials oradditives.

But your warranties don’t cover any part that was noton your truck when it left the manufacturing plant or isnot certified for use on your truck. Nor do they coverthe costs of any repairs or adjustments that might becaused or needed because of the installation or use ofnon-Chrysler parts, components, equipment, materials,or additives.

Performance or racing parts are considered to be non-Chrysler parts. Repairs or adjustments caused by theiruse are not covered under your warranties.

Examples of the types of alterations not covered are:• installing accessories — except for genuine

Chrysler / MOPAR accessories installed byan authorized Chrysler, Dodge or Jeep dealer;

• applying rustproofing or other protectionproducts;

WHAT'S NOT COVERED

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3.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused byenvironmental factors such as airborne fallout, birddroppings, insect damage, chemicals, tree sap, salt,ocean spray, acid rain, and road hazards. Nor do yourwarranties cover damage caused by hailstorms,windstorms, tornadoes, sandstorms, lightning, floods,and earthquakes.

Your warranties do not cover conditions resultingfrom anything impacting the truck. This includescracks and chips in glass, scratches and chips inpainted surfaces, or damage from collision.

• changing the vehicle's configuration ordimensions, such as converting the vehicle intoa limousine or food service vehicle; or

• using any refrigerant that Chrysler hasnot approved.

B. Modifications That WILL Void YourWarrantiesThese actions will void your warranties:• disconnecting, tampering with, or altering the

odometer will void your warranties, unless yourrepairing technician follows the legal require-ments for repairing or replacing odometers; or

• attaching any device that disconnects theodometer will also void your warranties.

WHAT'S NOT COVERED

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3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance. Nordo they cover damage caused by the use of contami-nated fuels, or by the use of fuels, oils, lubricants,cleaners or fluids other than those recommended in yourOwner’s Manual.

The warranties don’t cover the costs of yourtruck’s normal or scheduled maintenance — the partsand services that all trucks routinely need. Some ofthese parts and services, which your warranties don’tcover, include:

• lubrication;• engine tune-ups;

• replacing filters, coolant, spark plugs, bulbs, orfuses (unless those costs result from a coveredrepair);

• cleaning and polishing; and• replacing worn wiper blades, worn brake pads

and linings, or clutch linings.

3.4 Racing Not CoveredYour warranties don’t cover the costs of repairingdamage or conditions caused by racing, nor do theycover the repair of any defects that are found as theresult of participating in a racing event.

WHAT'S NOT COVERED

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WHAT'S NOT COVERED

3.5 Certain Kinds of Corrosion NotCoveredYour warranties don’t cover the following:

• corrosion caused by accident, damage, abuse,or truck alteration;

• surface corrosion caused by such things asindustrial fallout, sand, salt, hail, and stones;

• corrosion caused by the extensive or abnormaltransport of caustic materials like chemicals,acids, and fertilizers; and

• corrosion of special bodies, body conversions,or equipment that was not on your truck when it leftthe manufacturing plant or was not or supplied byChrysler.

3.6 Other ExclusionsYour warranties don’t cover the costs of repairingdamage or conditions caused by any of the following:

• fire or accident;• abuse or negligence;• misuse — for example, driving over curbs or

overloading;• tampering with the emission systems, or with

a part that could affect the emission systems;• use of used parts, even if they were originally

supplied by Chrysler (however, authorizedChrysler / MOPAR remanufactured partsare covered);

• windshield or rear window damage from externalobjects;

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• any changes made to your truck that don’tcomply with Chrysler; or

• using any fluid that doesn't meet the minimumrecommendations in your Owner's Manual.

3.7 Total Loss, Salvage, Junk, or ScrapTrucks Not CoveredA truck has no warranty coverage of any kind if:

• the truck is declared to be a total loss by aninsurance company;

• the truck is rebuilt after being declared to be atotal loss by an insurance company; or

• the truck is issued a certificate of title indicat-ing that it is designated as “salvage,” “junk,”“rebuilt,” “scrap,” or some similar word.

Chrysler will deny warranty coverage without notice ifit learns that a truck is ineligible for coverage for anyof these reasons.

3.8 Restricted WarrantyYour warranties can also be restricted by Chrysler.Chrysler may restrict the warranty on your truck if thetruck is not properly maintained, or if the truck isabused or neglected, and the abuse or neglectinterferes with the proper functioning of the truck. Ifthe warranty is restricted, coverage may be denied orsubject to approval by Chrysler before covered repairsare performed.

WHAT'S NOT COVERED

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4. Other Terms of YourWarranties

4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction,Chrysler Motors LLC ("Chrysler") may offer exchangeservice on some truck parts. This service is intendedto reduce the amount of time your truck is not avail-able for your use because of repairs. Parts used inexchange service may be new, remanufactured,reconditioned, or repaired, depending on the partinvolved.

All exchange parts that might be used meet Chryslerstandards, and have the same warranties as new parts.

OTHER TERMS OF YOUR WARRANTIES

Examples of the kinds of parts that might beserviced in this way are:

• engine assemblies;• transmission assemblies;• instrument cluster assemblies;• radios, tape, CD and DVD players;• speedometers; and• powertrain control modules.

To help control suspected ozone-depleting agents,the EPA requires the capture, purification, and reuseof automotive air-conditioning refrigerant gases. As

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a result, a repair to the sealed portion of your air-conditioning system may involve the installation ofpurified reclaimed refrigerant.

4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourtruck may have occurred at the factory or while it wasbeing shipped to the dealer.

Such a defect or damage is usually detected andcorrected at the factory. In addition, dealers mustinspect each truck before delivery. They repair anydefects or damage detected before the truck is deliv-ered to you.

4.3 Production ChangesChanges may be made in trucks sold by Chryslerand its dealers at any time without incurring anyobligation to make the same or similar changes ontrucks previously built or sold.

OTHER TERMS OF YOUR WARRANTIES

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5. Emission Warranties RequiredBy Law

5.1 Federal Vehicle Emission Warranty -6.7L Diesel Equipped Heavy DutyTruck

A. Parts Covered for 5 Years or 50,000 Miles,Whichever Occurs FirstDiesel equipped heavy duty trucks are 2500 and3500 models only.

Federal law requires Chrysler to warrantthe following emissions parts for 5 years or 50,000miles, whichever occurs first.• Air system controls;

• exhaust system (includes catalysts);• electronic fuel injection system, including

injector;• exhaust manifold;• exhaust gas recirculation valve and control

system (includes EGR cooler);• exhaust pipes (between exhaust manifold and

catalyst);• fuel pump, fuel lines and fuel injectors;• intake manifold;• on-board diagnostic-system components;• oxygen sensors and oxygen control module;• positive crankcase-ventilation (PCV) valve ororifice;• powertrain control module;• transmission-control module;• turbocharger.

EMISSION WARRANTIES REQUIRED BY LAW

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B. Parts Covered for 8 Years or 80,000 Miles,Whichever Occurs FirstIf your truck has one of the following parts, thisFederal Emission Warranty covers that part for aperiod of 8 years or 80,000 miles, whichever occurs first,calculated from the start date of the Basic LimitedWarranty as set forth in Section 2.1(E). The coveredparts are:• all catalysts• powertrain control module• transmission control module

C. Additional Emission WarrantiesIf your truck is equipped with a California CertifiedEmission Control System and is registered in California,Massachusetts, Maine, Vermont, Connecticut, RhodeIsland, or Oregon, the California Emission Warranty —described in Section 5.2 — also applies.

5.2 California Emission Warranty

6.7L Diesel Engine Medium Duty Trucks

Products WarrantedThis Emission Control System Warranty applies to DieselEngine Medium Duty Trucks certified with the California AirResources Board beginning with the 2009 model year,marketed by Chrysler, and registered in California for use inMedium Duty Vehicle applications.

Your Warranty Rights and ObligationsThe California Air Resources Board and Chrysler MotorsLLC, are pleased to explain the emission control systemwarranty on your 2009 truck. In California, new motorvehicles, must be designed, built, and equipped to meet theState's stringent anti-smog standards.


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Chrysler must warrant the emission control systemon your truck for the periods of time listed below providedthere has been no abuse, neglect or improper maintenanceon your truck.

Your emission control system may include parts such asthe fuel injection system and engine electronic controlmodule. Also included may be hoses, connectors and otheremission-related assemblies.

Where a warrantable condition exists, Chrysler will repairyour truck at no cost to you including diagnosis, parts andlabor.

MANUFACTURER'S WARRANTY COVERAGE

For 3 years or 50,000 miles, whichever first occurs:

1. If an emission-related part on your truck is defective,the part will be repaired or replaced by Chrysler.


This is your SHORT-TERM EMISSION CONTROLSYSTEM DEFECTS WARRANTY.

For 7 years or 70,000 miles, whichever firstoccurs:

1. Where a warrantable condition exists on a long-termemission-related part, Chrysler will repair yourtruck at no cost to you including diagnosis, partsand labor. This is your LONG-TERM EMISSIONCONTROL SYSTEM DEFECTS WARRANTY.

OWNER'S WARRANTY RESPONSIBILITIES:As the truck owner, you are responsible for the perfor-mance of the required maintenance listed in yourowner's manual. Chrysler recommends that you retainall receipts covering maintenance on your truck, but

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A warranted part which is scheduled for replacementas required maintenance is warranted up to the firstscheduled replacement point.

Prior to the expiration of the applicable warranty, Ownermust give notice of any warranted emission control failureto an authorized Chrysler, Dodge or Jeep dealer and deliverthe truck to such facility for repair.

Owner is responsible for incidental costs such as:communication expenses, meals, lodging incurred byOwner or employee of Owner as a result of a WarrantableCondition.

Owner is responsible for "downtime" expenses, cargodamage, fines, all applicable taxes, all business costs, andother losses resulting from a warrantable condition.

Chrysler cannot deny warranty solely for the lack ofreceipts or for your failure to substantiate the perfor-mance of all scheduled maintenance.

You are responsible for presenting your truck to aChrysler, Dodge or Jeep dealer as soon as a problemexists. The warranty repairs should be completed in areasonable amount of time, not to exceed 30 days.

As the truck owner, you should also be aware thatChrysler may deny you warranty coverage if your truckor a part has failed due to abuse, neglect, impropermaintenance or unapproved modifications.

If you have any questions regarding your warrantyrights, and responsibilities, you should contact theChrysler National Customer Relations at(800) 992-1997 or the California Air Resources Board at9480 Telstar Avenue, Suite 4, El Monte, CA 91731.


5.2 California Emission Warranty Contd.

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Coverage

LONG-TERM EMISSION-RELATED PARTS:• Turbocharger • Electronic Turbo Actuator• Exhaust Manifold • High Pressure Fuel Pump• Fuel Injector • Plastic Fuel Tank• EGR Valve • EGR Bypass Valve• EGR Cooler • Charge Air Cooler

Parts Covered for 8 Years or 80,000 Miles,Whichever Occurs First(See Federal Emission Warranty 5.1.B).

• all catalysts• powertrain control module• transmission control module

SHORT-TERM EMISSION-RELATED PARTS:A warranted part is any part which can affect emissions.

Replacement PartsChrysler recommends that any service parts used formaintenance, repair or replacement of emission controlsystems be new, genuine Chrysler / MOPAR or Chrysler /MOPAR approved rebuilt parts and assemblies, and thatthe truck be serviced by an authorized Chrysler, Dodge orJeep dealer. The owner may elect to have maintenance,replacement or repair of the emission control parts per-formed by a facility other than an authorized Chrysler,Dodge or Jeep dealer and may elect to use parts other thannew genuine Chrysler / MOPAR or Chrysler / MOPARapproved rebuilt parts and assemblies for such mainte-nance, replacement or repair; however, the cost of suchservice or parts and subsequent failures resulting from such


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service or parts will not be covered under this emissioncontrol system warranty, except for Emergency Repairs asdescribed below.

Chrysler Motors LLC's ResponsibilitiesThe warranty coverage begins when the truck is delivered tothe ultimate purchaser.

Repairs and service will be performed by any authorizedChrysler, Dodge or Jeep dealer using new, genuine Chrysler /MOPAR or Chrysler / MOPAR approved rebuilt parts andassemblies. Chrysler will repair any of the emission controlparts found by Chrysler to be defective without charge forparts or labor (including diagnosis which results in determi-nation that there has been a failure of a warranted emissioncontrol part).


Emergency RepairsIn the case of an emergency where an authorizedChrysler, Dodge or Jeep dealer is not available, repairsmay be performed by any available repair location or byany individual using any replacement parts. A part notbeing available within 30 days or a repair not beingcomplete within 30 days constitutes an emergency.Chrysler will reimburse the owner for expenses (includingdiagnosis), not to exceed the manufacturer's suggestedretail price for all warranted parts replaced and laborcharges based on the manufacturer's recommended timeallowance for the warranty repair and the geographicallyappropriate hourly labor rate. Replaced parts and paidinvoices must be presented to the Chrysler CustomerCenter as a condition of reimbursement for emergencyrepairs not performed by a Chrysler, Dodge or Jeepauthorized dealer.


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Warranty LimitationsChrysler is not responsible for failures or damage resultingfrom what Chrysler determines to be abuse or neglect,including, but not limited to: operation without adequatecoolants or lubricants; overfueling; overspeeding; lack ofmaintenance of cooling, lubricating or intake systems;improper storage, starting, warm-up, run-in or shut downpractices; unauthorized modifications to the engine.Chrysler is also not responsible for failures caused byincorrect oil or fuel or by water, dirt or other contaminants inthe fuel or oil.

Chrysler is not responsible for failures resulting fromimproper repair or the use of parts which are not genuineChrysler / MOPAR or Chrysler / MOPAR approved parts.


Chrysler is not responsible for the material and labor costsof emission control parts and assemblies replaced duringScheduled Maintenance of the truck as specified in theOwner's Manual.

THIS WARRANTY, TOGETHER WITH THE EXPRESSCOMMERCIAL WARRANTIES ARE THE SOLE ANDEXCLUSIVE WARRANTIES MADE BY CHRYSLER.THERE ARE NO OTHER WARRANTIES, EXPRESS ORIMPLIED, OR OF MERCHANTABILITY OR FITNESSFOR A PARTICULAR PURPOSE.

5.3 Noise Emission Warranty - HeavyDuty Truck

A. Description of CoverageChrysler Motors LLC ("Chrysler") warrants that thisvehicle as manufactured by Chrysler, was


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designed, built and equipped to conform to all appli-cable U.S. EPA Noise Control Regulations at the time itleft Chrysler's control. This warranty covers this vehicle as designed, builtand equipped by Chrysler, and is not limited to anyparticular part, component or system of the vehiclemanufactured by Chrysler. Defects in design,assembly or in any part, component or system of thevehicle as manufactured by Chrysler, which, at the timeit left Chrysler's control, caused noise emissions toexceed Federal standards, are covered by this warrantyfor the life of the vehicle.

B. Products WarrantedAll vehicles built over 10,000 lbs. Gross VehicleWeight Rating and manufactured for sale and use inthe United States are required to comply with theFederal Government's Exterior Noise Regulations.


These vehicles can be identified by the Noise EmissionControl Label located in the operator's compartment.

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C. Tampering with Noise Control SystemProhibitedFederal law prohibits the following acts or the causingthereof:

• the removal or rendering inoperative by any person,other than for purposes of maintenance, repair, orreplacement, of any device or element of designincorporated into any new vehicle for the purpose ofnoise control prior to its sale or delivery to theultimate purchaser or while it is in use; or

• the use of the vehicle after such device or elementof design has been removed or rendered inoperativeby any person.

Among those acts presumed to constitute tamperingare the acts listed below:

AIR CLEANER• removal of the air cleaner;• removal of the air cleaner filter element from the air cleaner

housing; or• removal of the air ducting.

EXHAUST SYSTEM• removal or rendering inoperative exhaust system

components including the muffler or tailpipe.

ENGINE COOLING SYSTEM• removal or rendering inoperative the fan clutch; or• removal of the fan shroud.


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6. How to Get Warranty Service

6.1 Where to Take Your Truck

A. In the United States (We Include U.S.Possessions and Territories as Part of theUnited States for Warranty Purposes):Warranty service must be done by an authorizedChrysler, Dodge or Jeep dealer. We stronglyrecommend that you take your truck to yourSelling Dealer. They know you and your truckbest, and are most concerned that you getprompt and high quality service. If you movewithin the United States, warranty service maybe requested from any authorized Chrysler,Dodge or Jeep dealer.

B. In Canada and Mexico:If you are traveling temporarily in Canada orMexico, and your truck remains registered in theUnited States, your Chrysler warranty stillapplies. Service may be requested at any authorizedChrysler, Dodge or Jeep dealership.

C. In a Foreign Country Outside of NorthAmerica:If you are traveling temporarily outside of NorthAmerica, and your truck remains registered in theUnited States:

• You should take your truck to an authorizedChrysler, Dodge or Jeep dealer. They should giveyou the same warranty service you receive in theUnited States.

HOW TO GET WARRANTY SERVICE

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• If the authorized dealership charges you for repairswhich you feel should be covered under your warranty,please get a detailed receipt for the work done. Makesure that this receipt lists all warranty repairs and partsthat were involved. (This receipt will be similar to theone used by the dealer who normally services yourtruck.)• When your truck returns to the United States,contact the Chrysler Customer Assistance Center (sec-tion 7.2) for reimbursement consideration. You willnormally need to provide a copy of the receipt, yourtruck registration and any other relevant documents.• Reimbursement will not be considered if thetruck does not return to the United States.

D. If You Move:If you move to another country, be sure to contactthe Chrysler Customer Assistance Center (section 7.2)and the customs department of the destination countrybefore you move. Vehicle importation rules varyconsiderably from country to country. You may berequired to present documentation of your move toChrysler in order to continue your warranty coverage.You may also be required to obtain documentationfrom Chrysler in order to register your truck inyour new country.

E. Notice:If your truck is registered outside of the UnitedStates, and you have not followed the procedureset out above, your truck will no longer be eligible forwarranty coverage of any kind. (Trucks registered to


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United States government officials or military personnelon assignment outside of the U.S. will continue to becovered.)

6.2 How To Get Tow Service - U.S. orCanada Only *

A. What To Do:If your vehicle requires towing due to a defectcovered under the Basic Limited Warranty or theDiesel Engine Limited Warranty, dial toll-free1-800-521-2779. Provide your name, vehicle identifica-tion number, license plate number, and your location,including the telephone number from which you arecalling. Briefly describe the nature of the problem andanswer a few simple questions.

You will be given the name of the service providerand an estimated time of arrival. If you feel you are inan "unsafe situation", please let us know. With yourconsent, we will contact local police or safety authori-ties.

B. If Unable to Contact 24-Hour Towing Assistance:If you are unable to contact 24-Hour Towing Assis-tance and you obtain towing services on your own,you may submit your original receipts from thelicensed towing or service facility, for servicesrendered within 30 days of the occurrence. Be sure to

* Towing services provided through Cross Country Motor Club, Inc.,Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY,where services are provided by Cross Country Motor Club ofCalifornia, Inc., Medford,, MA 02155.


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include your vehicle identification number, odometermileage at the time of service and current mailingaddress. We will process the claim based on vehicleand service eligibility. If eligible, we will reimburseyou for the reasonable amounts you actually paid,based on the usual and customary charges for thatservice in the area where they were provided.Chrysler Motors LLC's determination relating to reim-bursement are final.

Correspondence should be mailed to:

Chrysler Towing AssistanceP.O. Box 9145

Medford, MA 02155Attention: Claims Department

6.3 Emergency Warranty RepairsIf you have an emergency and have to get a warrantyrepair made by someone other than an authorizedChrysler, Dodge or Jeep dealer, follow the reimburse-ment procedure in 6.1(C).

6.4 Getting Service Under the FederalEmission Warranties

A. Steps You Can Take, and How toGet More InformationTo get warranty service -- even if you're traveling --take your truck to any Chrysler, Dodge or Jeepdealer. (Chrysler recommends that you take yourtruck to a dealer who sells the same make of truckas yours.) That dealer will perform any warrantyservice without charging you for diagnosis, partsor labor.


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If you think your dealer has wrongly denied you emission-warranty coverage, follow the steps described in 7.1.Chrysler will reply to you in writing within 30 days afterreceiving your complaint (or within the time limit required bylocal or state law). If the owner is not notified within 30 daysthat a performance warranty claim is denied, the manufac-turer must repair the truck free of charge.

If you want more information about getting service underthe Federal Emission Warranty or the Performance Warranty,or if you want to report what you think is a violation of thesewarranties, you can contact:

Manager, Certification and ComplianceDivision, Warranty Claims

Environmental Protection Agency1200 Pennsylvania Avenue, NW

Mail Code 6403JWashington, D. C. 20460

6.5 Getting Service Under the CaliforniaEmission Warranty

A. What to Do to Get Warranty ServiceTo get warranty service -- even if you're traveling -- take your truck to any Chrysler, Dodge or Jeepdealer. (Chrysler recommends that you take yourtruck to a dealer who sells the same make of truckas yours.) That dealer will perform any warrantyservice without charging you for diagnosis, partsor labor.

B. Emergency Emission Warranty ServiceIf you need emergency service under this warrantyand a Chrysler, Dodge or Jeep dealer is not readilyavailable, you may have your truck repaired by


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anyone using any brand of repair parts. However,Chrysler recommends that you do the following beforehaving repairs made:• Contact the Chrysler Customer Assistance Center andask for help with

emission warranty service. (You'll find the addressand telephone number of the Customer AssistanceCenter at 7.2.)

• The Customer Assistance Center will recommend anauthorized servicing dealer or help you find aqualified independent servicing dealer.

• If you are going to have to use an independentservicing dealer, make arrangements during yourfirst contact with the Customer Assistance Centerfor getting reimbursed for emergency repairs(including labor and diagnosis). You will need toget and keep the replaced parts, as well as theoriginal invoice marked "paid".

• You should review with the Customer AssistanceCenter any questions you have about the emissionwarranty.

Reimbursement for parts will be based on Chrysler'ssuggested retail price. Reimbursement for labor will bebased on Chrysler's recommended time allowance forthe repair and on the appropriate hourly labor rate inthe geographic area where you had the work done.

Before Chrysler will reimburse you for emergencyrepairs under this warranty, you will have to provideChrysler with details on why the situation was anemergency and why dealer service was unavailable.Under this warranty, an emergency occurs if a part willnot be available within 30 days or if a repair can't becompleted within 30 days.


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C. How to Get More InformationIf you want more information about getting serviceunder the California Emission Warranty, you cancontact one of the following:

Chrysler Customer Assistance Center(800) 992-1997

California Air Resources Board9480 Telstar Avenue, Suite 4El Monte, California 91731

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7. How to Deal with WarrantyProblems

7.1 Steps to Take

A. In GeneralNormally, warranty problems can be resolved byyour dealer’s sales or service departments. That’swhy you should always talk to your dealer’sservice manager or sales manager first. But ifyou’re not satisfied with your dealer’s response toyour problem, Chrysler Motors LLC ("Chrysler")recommends that you do the following:

Step 1: Discuss your problem with the owner orgeneral manager of the dealership.

HOW TO DEAL WITH WARRANTY PROBLEMS

Step 2: If your dealership still can’t resolve theproblem, contact the Chrysler Customer AssistanceCenter. You’ll find the address in section 7.2.

B. What Chrysler Will DoOnce you have followed the two steps described in7.1(A), a Chrysler representative at Chrysler headquar-ters will review your situation. If it’s something thatChrysler can help you with, Chrysler will provide yourdealer with all the information and assistance necessaryto resolve the problem. Even if Chrysler can’t help you,Chrysler will acknowledge your contact and explainChrysler's position.

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C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky and Minnesota ONLY:

(NOTE: This Process is not available for residentsof other states.)

If you can’t resolve your warranty problem after follow-ing the two steps described in 7.1(A), and you live inArkansas, Idaho, Kentucky or Minnesota ONLY, youcan contact the Chrysler Motors LLC Customer Arbitra-tion Process in your area.

You may obtain a brochure describing Chrysler MotorsLLC's Customer Arbitration Process, including anapplication, by calling 1-800-992-1997. This service isstrictly voluntary, and you may submit your disputedirectly to the Customer Arbitration Process (CAP) at nocost. The CAP is administered by an independentdispute settlement organization and may be contacted inwriting at the following address:

National Center for Dispute SettlementChrysler Motors LLC

Customer Arbitration ProcessP.O. Box 560208

Dallas, TX 75356-0208

The CAP reviews only truck disputes involvingChrysler Motors LLC ("Chrysler") Limited War-ranty or a Chrysler / Mopar Part Limited Warranty.The CAP does not review disputes involving thesale of a new or used truck, personal injury/property damage claims, disputes relating to designof the truck or part, or disputes which are alreadythe subject of litigation.

The CAP will need the following information fromyou: 1) Legible copies of all documents and repairorders relevant to your case, 2) Truck identification


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number of your truck, 3) A brief description of yourunresolved concern, 4) The identity of your servicing/selling dealer, 5) The date(s) of repair(s) and mileageat the time, 6) Current mileage, and 7) A description ofthe action you expect to resolve your concern.

Upon receipt of your request:• The National Center for Dispute Settlement (NCDS)will acknowledge receipt of your request, by mail,within ten (10) days, and advise you whether or notyour dispute is within the jurisdiction of the Process.• When your request is within jurisdiction NCDS willrequest Chrysler and the dealer to present their side ofthe dispute. You will receive copies of their re-sponses.• While your dispute is pending NCDS or Chryslermay contact you to see if your case can be settled byagreement. If a settlement is offered to you, Chrysler

will ask you to sign a form that contains thatsettlement. Your case will then be closed. There isno requirement for you to participate in thissettlement process.• If you requested an oral hearing, a decision-maker will contact you to arrange a convenient timeand place for a hearing. Usually, this will be at adealership near you.• If you request a documents-only review, anNCDS panel will review and decide your case.Neither you, the dealer nor Chrysler need bepresent.• NCDS will send you a written Statement ofDecision. This statement will include the decision,any action to be taken by the dealer or Chryslerand the time by which the action must be taken.The decision will be binding on the dealer andChrysler but not on you unless you accept thedecision.


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• If any action is required on the part of the dealer orChrysler you will be contacted within ten (10) daysafter the date by which the dealer or Chrysler must actto determine whether performance has been rendered.• The entire dispute settlement process will normallytake no longer than 40 days.• The CAP dispute settlement procedure does not takethe place of any state or Federal legal remedies avail-able to you. Whether or not you decide to submit yourdispute to the Process, you are free to pursue otherlegal remedies.

D. Notice Under State Lemon LawsSome states have laws allowing you to get a replace-ment truck or a refund of the truck’s purchase priceunder certain circumstances. These laws vary from stateto state. If your state law allows, Chrysler requires thatyou first notify us in writing of any service difficultythat you may have experienced so that we can have achance to make any needed repairs before you areeligible for remedies provided by these laws.

In all other states, we ask that you give uswritten notice of any service difficulty. Send yourwritten notice to the Chrysler Customer AssistanceCenter at the address in section 7.2.


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7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers of theChrysler Customer Assistance Center that can help youwherever you happen to be. Contact the one that coversyour area:

• In the United States:Chrysler Customer Assistance Center

P.O. Box 21-8004Auburn Hills, Michigan 48321-8004Phone: (800) 992-1997

To contact Chrysler by email,simply access the following website:www.dodge.com (click on the "Contact Us" button)

• In Canada:Chrysler Canada, Inc.Customer Service

Chrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001

• In Mexico, contact the Customer Relations

Office for Chrysler, Jeep and Dodge truck at:1240 Prolongacion Paseo de la Reforma Av.Santa Fe, C.P. 05109Deleg. Cuajimalpa, MexicoPhone (in Mexico): (015) 5081-7568Phone (outside Mexico): (800) 505-1300

• In Puerto Rico and U.S. Virgin Islands:Customer Service

Chrysler International Services, S.A.Box 191857San Juan, Puerto Rico 00919-1857Phone: (787) 782-5757Fax: (787) 782-3345


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8.Optional Service Contract

Chrysler Motor LLC's or Chrysler Service ContractCompany, LLC's optional service contracts offervaluable protection against repair costs when thesewarranties don’t apply. They complement but don’treplace the warranty coverages outlined in thisbooklet. Several plans are available, covering varioustime-and-mileage periods and various sets of compo-nents. (Service contracts aren’t available if you live ina U.S. possession or territory.) Ask your dealer fordetails.

OPTIONAL SERVICE CONTRACT

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9.Maintenance

9.1 General InformationIt’s your responsibility to properly maintain andoperate your new truck. Follow the instructions con-tained in the General and Scheduled MaintenanceService guidelines in your Owner’s Manual. Regular,scheduled maintenance is essential to trouble-freeoperation. If there is a dispute between you andChrysler Motors LLC ("Chrysler") concerning yourmaintenance of your truck, Chrysler will require you toprovide proof that your vehicle was properly main-tained.

For your convenience, Chrysler has prepared aMaintenance Log which is included in your Owner'sManual. You should use this Maintenance Log to keeptrack of scheduled maintenance, either by routinelyhaving the repairs entered in your Maintenance Log,

MAINTENANCE

or by keeping receipts or other documentation of workyou’ve had done on your truck in your MaintenanceLog.

9.2 Where to Go For MaintenanceChrysler recommends that you return to the dealer fromwhom you bought your truck for all maintenanceservice both during and after the warranty periods.Although you can get warranty service from any dealerwho sells your particular make, returning to yourselling dealer will help ensure that all your serviceneeds are met and that you're completely satisfied. Thedealership technicians are specifically trained toproficiently perform maintenance and repair procedureson your Chrysler Motors LLC truck.

Authorized Chrysler, Jeep or Dodge dealers will helpensure that all your service needs are met and thatyou’re completely satisfied.

Chrysler strongly recommends you use genuineChrysler / MOPAR parts to maintain your truck.

IMPORTANTThis booklet contains Chrysler Motors LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.

Original Owner’s Name

Street Address


Vehicle Identification Number

Warranty Start Date (In-Service Date) Mileage at Delivery

Selling Dealer Code

City State

Second Owner’s Name

Street Address


Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address


Date of Third Purchase Mileage at Purchase

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here.

RAM TR UCK - Dodge

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