[Rakuten TechConf2014] [F-6] Changing the Behavior of IT

Changing the Behavior of IT

Michael Ducy

Chef

@mfdii

www.goatcan.do

Bio

• Linux Engineer

• Operations

• Performance and Capacity

• Cloud Architect

• Automation

• MS, MBA

My Journey

My Epiphany

Operations Management

“An area of management concerned withoverseeing, designing, and controlling theprocess of production and redesigning businessoperations in the production of goods orservices.”

Value Streams

Value Streams

OS App DB Security

Meanwhile

Flow

Flow

Flow

Flow

Flow

Flow

Flow

Flow

Flow

FlowBusiness

RequirementsCustomerDelivery

Flow

Business Requirements

CustomerDelivery

And that’s DevOps

Why does this matter?

Jevons Paradox

Demand Increases

Current Methods Can’t Keep Up

Business Requirements

CustomerDelivery

So what do we do?

Meanwhile, In Development

New Ways to Work

New Ways to Work

Increasing Velocity

A Perfect Storm

Under Pressure

Shadow IT

Rouge IT

Rogue IT

Rogue

• Noun

–a dishonest or unprincipled person

• Verb

–remove inferior or defective plants or seedlings from (a crop).

The Old Way Is Dead

Build Scripting

SubmitChange

CABExecuteChange

Test in Lower

Env

Remediate Errors

Receive Request

CloseChange

Operations

Development

The Old Way Is Dead

Build Scripting

SubmitChange

CABExecuteChange

Test in Lower

Env

Remediate Errors

Receive Request

CloseChange

Develop & Unit Test

CommitChange

Test in Dev

CodeReview

Test Locally

Merge Change

CheckoutCode

Test inIntegration

Promote Verify

Traditional ITIL Processes

• No Test Driven Development

• Lack of verification

• No Feedback Loops

• Disjointed from other activities

• Task focused, not state focused

A Better Way Forward

Develop & Unit Test

CommitChange

Test in Dev

CodeReview

Test Locally

Merge Change

CheckoutCode

Test inIntegration

Promote Verify

A Better Way Forward

Development and Operations

Develop & Unit Test

CommitChange

Test in Dev

CodeReview

Test Locally

Merge Change

CheckoutCode

Test inIntegration

Promote Verify

A Better Way Forward

• Testing and verification at each step

• Feedback loops built in– Success/Fail

– Code Review

• Changes automatically flow into lower environments

• Focuses on maintaining the state, not tasks

A Better Way Forward

• Leverages the Software Development Lifecycle

• Eases the compliance burden

• Process built in, not bolted on

• Achieves the goal on ITIL without the overhead

CLAMS

• Collaboration

• Lean

• Automation

• Measurement

• Sharing

Lean and Agile

• Operations Sprints

• Kanban

• Small Batches

• A/B Testing

Whatever Works For You

Assume Everything You’ve Been Doing is Wrong

The DevOps Whale

Thank You

Changing the Behavior of IT

Michael Ducy

Chef

@mfdii