1 A Comparison of the Efficiency and Effectiveness of Blank Versus Pre-populated Admission Medication Reconciliation Order (MRO) Forms Rajwant Minhas, B.Sc. (Pharm.) LMPS Resident Project Preceptors Anita Lo, FH Medication Reconciliation Facilitator Laura Drozdiak, FH Medication Reconciliation Facilitator Mark Collins, Director of Pharmacy
A Comparison of the Efficiency and Effectiveness of Blank Versus Pre-populated Admission Medication Reconciliation Order (MRO) Forms. Rajwant Minhas, B.Sc. (Pharm.) LMPS Resident Project Preceptors Anita Lo, FH Medication Reconciliation Facilitator - PowerPoint PPT Presentation
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1
A Comparison of the Efficiency and Effectiveness of Blank Versus Pre-populated Admission Medication
Longitudinal study, convenient sample at a 160 bed acute care hospital
Pre
Process Measure: •% of charts with MRO form•% of MRO forms complete•20 patients audited every 2 weeks
Go Live Date: Oct 17, 2011Post
Pre-implementation compared to post-implementation when special cause variation was identified
Outcome Measure: •# of undocumented intentional discrepancies •# of unintentional discrepancies•20 patients audited pre and post-implementation
Per patient
5
MethodologyInclusion Criteria: • Patients admitted for > 24 hours• Patients admitted to medicine
Exclusion Criteria: • Unable to communicate in English• Unconscious patients without any family members or drug vials to
verify medication history• No PharmaNet record
Health care professionals surveyed to determine satisfaction rate
Statistical Analysis: Mann-Whitney U tests, Chi Square tests, Statistic Process Control (SPC)
Results: % MROs Completed
UCL
LCL
0
10
20
30
40
50
60
70
80
90
100
10/1
2/11
10/3
1/11
11/1
7/11
12/5
/11
12/1
3/11
12/2
9/11
1/14
/12
1/27
/12
1/28
/12
2/10
/12
2/11
/12
%
Go Live Date: Oct 17
UCL = Upper Control Limit
LCL = Lower Control Limit
Results: Average Number of Undocumented Intentional and Unintentional Discrepancies Pre and
Post Implementation Per Patient
0
1
2
Undocumented IntentionalDiscrepancies
Unintentional Discrepancies
Pre and post implementation
Ave
rage
num
ber o
f di
scre
panc
ies
per p
atie
nt
Pre
Post
P value: <0.013P value: 0.529
Results
Process Measure Pre Post P-value
% of charts with MRO form
15/20 = 75% 16/20 = 80% 0.075
% of MRO forms complete
4/20 = 20% 15/20 = 75% 0.001
Results: Overall Satisfaction Rate for Blank vs. Pre-populated Form
0
10
20
30
40
50
Not satisfied Somewhat satisfied Satisfied Very satisfied Not sure
Satis
fact
ion R
ate
(%)
Blank FormSatisfaction Rate
Pre-PopulatedForm SatisfactionRate
Response Rate = 15%
Limitations
• Restricted to a single site
• Longitudinal study design
Conclusion
• A pre-populated MRO form is more effective and efficient than a blank form as demonstrated by:– Higher completion rates – Fewer medication errors– Greater user satisfaction
References
1. Getting started kit: Medication Reconciliation Prevention of Adverse Drug Events. How-to guide [Internet]. Safer healthcare now! 2007 May [cited 2011 Jul 2]. Available from: http://www.ismp-canada.org/download/MedicationReconciliationGettingStartedKit-Version2.pdf
2. Hughes RG, editor. Patient safety and quality: an evidence-based handbook for nurses. Rockville <MD>: Agency for Healthcare Research and Quality <US>; 2008 Apr.