RAJ'S PORTFOLIO1

®

IBM Software Group

© 2005 IBM Corporation

INTEGRATED SECURITY SERVICES PORTFOLIO

RAJ’S SECURITY FORCE

Feel Safe… Feel Secured...

You’re In Safe Hands

An Intelligent Approach Towards Security

IBM Software Group | Tivoli software

Raj’s Security vision is to excel as a quality service provider of Integrated Security

Solutions that has global expertise to deliver risk management and business

continuity requirements of international clientele through its range of services.

IBM Software Group | Tivoli softwareORGANISATION

Raj's Security Force is a leading private security services agency in Mumbai & Mahrashtra.etc that provides Specialized Security Solutions & services that are customized to fit specific needs of each customer. We have more than Seven years of experience in the field of Security and Safety and over 50 clients spread across different industry segments including Mumbai & Maharashtra locations. The founding philosophy of Raj's is to provide our customers with best in class security while remaining a great place for our employees to work in.Though Raj’s believes in equal precipitation by one & all yet, to ensure correct protocol & utmost discipline, we have robust organizational management that ensure timely response to the client’s queries & observations.Formed in 2010, RAJ’S has forgets success on exceptional customer service, delivering customer – focused services to key global corporations across a range of sectors including government, manufacturing, retail, hospitality, defense, and educational institution sectors.

our company values of integrity, teamwork, attitude, performance and Passion Were carefully chosen and form the framework for our commitment to outstanding customer service as well as guiding our daily actions.

IBM Software Group | Tivoli software PRIME CLIENTELE

CORPORATE CLIENTELE:

INDIAN OIL PETROL PUMP VALECHA GROUP K. T. RESORTAIRCEL JIVDANI MANDIR MIDC MNCs HOLY CROSS SCHOOL RAWAL COLLEGE Shanti Shopping CentreGeeta ArcadeDurga Super Marketcity


In order to have proper complaint handling and proper client support Raj’s Securities has in-house helpdesk software which provides 24 X 7 customer

support.

24 HRS CUSTOMER HELPLINE+91-86551 33330

022- 60022897

CLIENT HELP DESK MANAGEMENT

IBM Software Group | Tivoli softwarePROPERTY MONITORING OVERVIEW

REPORTING

PROPERTY ACCESS CONTROL

MGMT GATEWAY

AUDIT & REVIEW OF OPS

UNWANTED ISSUES

HOTEL INTRUSION PREVENTION

MEDICAL RESPONSE

INVENTORY & MATERIALS MOVEMENTS

ALL ROUND PROTECTION


The Regimen followed :• Pre-induction training.

• Post-induction training.

• First aid and Fire Fighting training.

• On the job training.

• Refresher training.

• Soft skills training – on requirement

basis

• Gap Analysis training – as on required

basis

• Up gradation of skills training.

TRAINING


Periodic Quality Audits

Regular ‘onsite’ Customer Satisfaction Surveys

Email/ online Customer Satisfaction Surveys

+

+

• On site audits of staff, processes and RAJ’S services• Review of site data logs, performance metrics etc• Identification and resolution of concern areas

Customer Satisfaction survey interviews with • client facilities manager• relevant business heads • end users of our services

Regular emailed customer satisfaction surveys to track on-going customer satisfaction

Continuous performance improvement

Our dedicated Quality team focuses exclusively on driving continuous performance improvement at all RAJ’S client sites

QUALITY ASSURANCE & CLIENT SAFTISFACTION


Start Receive LOI from Client

Site diligence

Manpower deployment

Materials requisitioning

Service task scheduling

StopOperations commencement

Transition activities

Cus

tom

er m

anag

emen

t

Valu

e ad

ded

serv

ices

Kick off meeting with client

Completion meeting with client

All transitions are supervised by a specialized Transitions Team. This ensures that transitions are quick, meet RAJ’S standards and are completed with minimum disruption

Output

Checklists, SOPs, Logs, Maintenance Plans, MIS, Reports etc

SITE TAKEOVER TRANSITION MODEL

IBM Software Group | Tivoli softwareRAJ’S- Property Management Solution Provider

Security services

House Keeping Services

Verification & Fraud Detection

Business Support Services

Background Cheques

Collection & recovery of bad debts

Event Management

Cash escort

IBM Software Group | Tivoli software CONTACT DETAILS

Name - – Sanjay JadhavContact No – +91-86551 33330 022 – 600 22 897

Email: [email protected]

Corporate Head Office:

D-69, Shanti Shopping Centre, Near Railway Station, Mira raod (E) Thane - 401107

Website: www.rajsecurityforce.com

mailto:[email protected]




WE THANK YOU FOR YOUR TIME & PATIENCE


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RAJ'S PORTFOLIO1

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