Rajiv Gandhi Jeevandayee Aarogya Yojana Society Government of Maharashtra Aarogya Bhavan Fourth Floor, St. Georges’ Hospital campus, Near CST station, Mumbai 400001, Maharashtra Request For Proposal for Empanelment of Manpower Agency for Rajiv Gandhi Jeevandayee Aarogya Yojana Project Website: www.jeevandayee.gov.in Email: [email protected]Phone: 022-22626755
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Rajiv Gandhi Jeevandayee Aarogya Yojana Society Government of Maharashtra
Aarogya Bhavan Fourth Floor, St. Georges’ Hospital campus,
Rs. 5,00,000(Rupees Five lakhs Only) This will be in the form of a Demand Draft of a nationalized bank in favor of “Rajiv Gandhi Jeevandayee Aarogya Yojana
Society, Mumbai” payable at Mumbai to be submitted along with the Proposal Covering Letter (Annexure –E).
Address for Communication Office of the Rajiv Gandhi Jeevandayee Aarogya Yojana Society 4th Floor, Aarogya Bhavan, St. Georges Hospital Compound, Mumbai - 400 001 Phone No.: 022-22626755 E-mail: [email protected]
Senior Manager G1 Post graduate (MBA) 10 and above
G2 Post graduate (MBA) 15 and above
In case of resource not having MBA additional two years of experience will be considered.
Society will have the final authority in deciding the grades. Resources required in call center
and grievance cell shall have previous experience in customer care and grievance redressal.
The resources shall have experience in process driven/SLA defined environment. It is
RFP for the Empanelment of Manpower Agency for RGJAY Project
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preferred that the resources provided shall have relevant experience in healthcare and
insurance service industry.
The MPAs can always provide resources with higher qualification and more years of
experience for any of the profiles. The society reserves the right to negotiate and decide on
higher grades and indicative salary of those resources.
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 34
6. Payment Schedule
The monthly cycle will be from 20th day of each month till the 20th day of the subseque nt
month. Every month the invoice will be raised on the 20th day by taking the inputs from the
Society. Feedback from the client on the attendance and performance of the resources will
be taken before submitting the invoice for a particular month. While submitting invoice, the
manpower agency shall also provide the breakup of deductions that will be made from the
salaries of individual resources. Before going live with the project, the MPA will have to take
approval from the Society on the policies that will lead to salary cuts of the resources.
The payment by Society shall be subject to applicable deductions, taxes and penalties, if
any, as well as adjustments in respect of any other dues as may be recoverable from the
MPA in respect of non-performance of any obligations under the contract.
On receipt of payments from the society the manpower agency will disburse the salaries of
the resources within 2 days. In case, if the manpower agency does not disburse the salary to
the employees within 2 days, the SLA as mentioned under section 7 will be applicable. The
agency shall not bill those resources which the society has requested for
substitution/replacement due to not meeting the expected level of performance. A resource
shall not be billable from the date of issuance of letter/email by the Society notifying the
manpower agency about the non-requirement/substitution/replacement of the resource.
Every resource provided by the MPA shall be eligible for two days leave in a month. Every
year the resources will be eligible for annual performance incentive as per the directives of
RGJAYS. It will be based on combined evaluation of performance by the manpower agency
and its approval by the Society.
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 35
7. Service Level Agreement
7.1. Service Level Objectives
The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly
define the levels of service to be provided by the successful applicant to RGJAYS for the
duration of this contract. SLA defines the terms of the successful applicant’s responsibility in
ensuring the timely delivery of the deliverables and the correctness of the same based on
the agreed Performance Indicators as detailed in the Agreement. This section defines
various Service Level Indicators which will be considered by Society in the Service Level
Agreement with Successful applicant.
The successful applicant has to comply with all Service Level Agreements (SLAs) defined
below to ensure adherence to project timelines, quality and availability of services.
Note: Liquidated Damages shall not be levied on the successful applicant in the following
cases:
The non-compliance to the SLA has been solely due to reasons beyond the control of
the applicant
There is a Force Majeure event affecting the SLA which is beyond the control of the
successful applicant.
7.2. SLA definition, Measurement and Monitoring The service level agreement can be defined as follows:
Implementation related SLAs
S. No. Activity Timeline Liquidated Damages
1 Submission of Performance
Bank Guarantee by the MPA
and completion of contract
signing formalities
T + 7 days Rs. 5000 per day
2 Deployment of at least 50% of
the resources required by
Society in each office( head
office, regional offices, district
offices, field offices and
Aarogyamithras)
T + 30 days For every 5 days
delay, 5% of the
management fee
payable will be
deducted from
performance
Guarantee amount
or fee payable
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 36
3 Deployment of at least 100%
of the resources required by
Society in each office( head
office, regional office, district
office, field office and
Aarogyamithras)
T + 45 days For every 5 days
delay, 15% of the
management fee
payable will be
deducted
T is the date of issue of letter of Intent to the MPA
The manpower required can be categorized into the following categories:
Senior Level Management
Middle Level
Executive Level
Whenever any resource deployed is sought to be substituted or replaced during the course
of the assignment other than on the grounds of ineligibility or non-satisfactory performance
or absence for 3 consecutive working days without reasonable cause; or where a resource
deployed leaves the assignment midway, an equally or better qualified and experienced
substitute resource shall be provided within time frame defined below at no extra cost.
Category Notice
Period
Transition
period
Replacement
timeframe (from the
day 1 of notice
period)
Liquidated
Damages
Senior Level
Management (
Senior Manager
G2 & G1)
2 months 1 month 1 month For every week
delay and for every
case of non-
compliance – 1% of
the monthly
management fee
payable will be
deducted
Middle Level
(Manager &
Officer G3 &G2)
1 month 2 weeks 2 weeks For every week
delay and for every
four cases of non-
compliance, 0.5%
of the monthly
management fee
payable will be
deducted.
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 37
Executive Level
(Officer G1 &
Executives)
2 week 1 week 1 week For every week
delay for every
three cases of non-
compliance,0.01%
of the monthly
management fee
payable will be
deducted
Delay in replacement is defined as not providing the required resources on/before the start
of the transition period thereby reducing the required transition time and affecting the
knowledge transfer.
Where the substitution is sought on the grounds of ineligibility or non-satisfactory
performance or absence for 3 or more consecutive working days without reasonable cause,
a better qualified and, as the case may be, experienced substitute resource shall be
provided forthwith at no extra cost within 3 working days . For every single non-compliance,
a penalty of 1% of the management fee payable per month will be deducted.
In case the MPA does not release the salary to the employees within the timeframe defined
under section 6, for every two days delay, a penalty of 1% of the monthly management fee
will be deducted the next month.
In the event of successful MPA’s failure to provide the resources as per contract terms and
conditions, Society reserves the right to cancel the contract, without further notice, and
proceed to deploy the manpower from alternate sources, in which event, the successful
MPA shall be liable to bear all extra cost / costs, whatsoever, which may be incurred for
alternate arrangement.
7.3. Force Majeure
For purposes of this Clause, 'Force Majeure' means at any time during subsistence of
contract an event beyond the control of the Supplier and not involving the Su pplier's fault or
negligence and not foreseeable such events may include, but are not limited to, acts of the
Purchaser either in its sovereign or contractual capacity, wars or revolutions, fires, floods,
epidemics, quarantine restrictions and freight embargoes.
If a Force Majeure situation arises, the Supplier shall promptly but not later than 30 days
notify the Purchaser in writing of such conditions and the cause thereof. Unless otherwise
directed by the Purchaser in writing, the Supplier shall continue to perform its obligations
under the Contract as far as is reasonably practical, and shall seek all reasonable alternative
means for performance not prevented by the Force Majeure event.
Force Majeure will be accepted on adequate proof thereof.
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 38
If contingency continues beyond 30 days, both parties argue to discuss and decide the
course of action to be adopted. Even otherwise contingency continues beyond 60 days then
the purchaser may consider for termination of the contract or amendment of the contract
equitably adjusted to reflect reduced scope and/or volume of services .
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 39
8. Qualification Criteria and Proposal Evaluation
8.1. Prequalification Criteria
The applicant shall be a Company registered under the Companies Act, 1956 or a
partnership registered under the India Partnership Act 1932 with their registered
office in India and should have been in existence for at least four years.
The applicants should have their office in Maharashtra.
The applicant’s organization should be a profit making one in the preceding two
financial years. The applicant should have the minimum turnover of Rs. 10 Crores or
more in each of the last two financial years (i.e. 2010-11 and 2011-12).
The applicant should also have executed a minimum of three manpower deployment
contracts involving 500 resources or more in each contract to reputed private
companies/ Public Sector Companies/Banks/Central and State Government
Departments during the preceding four year period (2008-09 onwards).
The applicant should have obtained PAN, TAN, service tax registration and PF
registration.
The applicant shouldn’t be blacklisted by any state / central govt. body / Public
Sector Undertaking for any fraudulent and corrupt practices at any point of time in
India.
The applicant should produce satisfaction / Recommendation letter from present or
previous engagements.
8.2. Evaluation and Selection Criteria
The Technical Proposals of all the Applicants scoring 70% or more marks will be considered
for Commercial Proposal evaluation. The criteria’s for commercial proposal evaluation are
as follows
The date and time of opening of Commercial Proposal responses will be intimated to
all the successful Applicants after the technical evaluation.
After opening Commercial Offers of the technically qualified applicants, they will be
determined to be substantially responsive before comparing the commercial
proposals submitted by the applicants. If there exists any discrepancy between
words and figures, the lower amount indicated will be considered.
The substantially responsive Applicant quoting the lowest price or the L1 price in the
Commercial Proposal will be identified as L1 applicant
The society will also identify other applicants as L2, L3 and so on based on the
ascending order of their quote.
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 40
On selection of a L1 applicant, the applicant will be considered for award of contract
and will be called for negotiation with the Society.
In case, the L1 applicant declines to carry out the work, the L2 applicant will be called
for negotiation with the Society. The L2 applicant will be asked to match the L1
applicant’s quote and will be considered for award of contract upon agreement. If
the L2 applicant also declines to carry out the work or match the L1 quote then the
L3 applicant identified will be similarly considered by the Society, so on and so forth.
On successful completion of negotiation, the selected applicant will be awarded the
contract.
The Society can empanel more than one agency and may allot work at L1 rate by
forming clusters of one or more districts.
8.3. Structure of the Proposal Response The technical proposal should comprise of the following documents:
Annexure – A Company Profile
Annexure – B Technical Qualification Criteria
Annexure – G Self Declaration Form for not having pending cases in court of law
Annexure – H Notarized Affidavit for being a non blacklisted firm
Power OF Attorney for the authorized person signing the proposal documents
Supporting documents for financial details of the company (Turnover and Net
Worth, Service Tax Registration, PF registration, etc. as per Annexure A)
Plan, methodology and approach etc.
Details of offices across and around Maharashtra.
All other supporting documents as per the requirements of the RFP
Commercial Proposal Response shall be as per Annexure D - Prices quoted elsewhere shall
be liable to rejection of the entire proposal response.
The applicant should take care that rate mentioned sufficiently covers the expenses
that the applicant shall incur for resources employed for the project as mentioned in
the scope of work.
The rate quoted should be exclusive of service tax, etc., as of the last date of
submission of the proposal.
The respective responses should be duly super-scribed "Technical Proposal for
Empanelment of Manpower Agency for RGJAY project "and “Commercial Proposal for
Empanelment of Manpower Agency for RGJAY project”. These cover should also indicate the
name and address of the Applicant submitting the offers and due date of the RFP is to be
specifically mentioned on the top of the envelopes.
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 41
In case the proposal is downloaded from the website, the agencies should specifically super
scribe "Downloaded from the website" on the top left corner of the envelope while
submitting the response.
8.4. Contract Negotiations The Purchaser may enter into negotiations with the preferred applicant (winner) to identify
any changes/modifications required to the Technical and Commercial proposal. The
Purchaser reserves the right to stipulate, at the time of finalization, any other document(s)
to be enclosed as part of the final contract.
8.5. Notification of Award The Purchaser will notify the successful Responsive Applicants in writing or by Fax about the
acceptance of its Proposal and the same will also include the formation of contract. Upon
the furnishing of Performance Security of the successful Applicants, the EMDs of all the
unsuccessful Applicants will be returned.
8.6. Deciding Award of Contract
The GoM reserves the right to ask for a technical elaboration/clarification in the form of a
technical presentation from the Applicants on the already submitted Technical Proposal at
any point of time.
The Applicant shall furnish the required information to RGJAYS, GoM and its appointed
representative on the date asked for, at no cost to the GoM. The RGJAYS may at its
discretion, visit the office of the Applicant any time before the issue of Letter of Award.
RGJAYS, GoM shall inform those Applicants whose proposals did not meet the eligibility
criteria or were considered non-responsive, informing that their Technical Proposals will be
returned unopened after completing the selection process.
The applicant’s names, and such other details as the proposal inviting Authority may
consider appropriate, will be announced and recorded by the GoM at the opening.
The Purchaser shall be under no obligation to accept offer received in response to this
proposal notice and shall be entitled to reject any or all offers, including those received late,
or incomplete, without assigning any reason therefore. The Purchaser reserves the right to
make changes in terms and conditions of the proposal. The Purchaser will not be obliged to
meet and have discussions with any of the Applicant and / or to give a hearing on their
representations.
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 42
9. Terms and Conditions Governing the Contract
9.1. Signing of Contract
The Selected Applicant shall execute an agreement of contract in a given format (as
in Annexure - I) within 24 hours from issue of the letter of intent from RGJAYS, GoM.
In exceptional circumstances, on request of the successful applicant in writing for
extension, RGJAYS, GoM reserves the right to grant an extension for appropriate
period after getting satisfied with the reasons given.
In addition to terms and conditions being mentioned hereunder, all terms and
conditions of the RFP and corrigenda issued will also be applicable for the contract.
At the time of signing the agreement if the work is allotted, the successful Applicant
shall submit Performance Security for 10 % of contract value in the form of Bank
Guarantee drawn on any Scheduled Bank in favor of the Rajiv Gandhi Aarogya
Society, GoM format given in Annexure F. Without this agreement will not be
executed.
9.2. Performance Bank Guarantee (PBG)
The successful applicant shall at his own expense deposit with Rajiv Gandhi
Jeevandayee Aarogya Society, an unconditional and irrevocable PBG (which is
approximately 10 % of the value of contract) for the due performance and fulfillment
of the contract by the applicant. The format for PBG is given in Annexure F.
The performance guarantee shall be denominated in the currency of the cont ract.
This performance bank guarantee will be for an amount as mentioned above. All
charges whatsoever such as premium; commission etc. with respect to the
performance bank guarantee shall be borne by the applicant.
The performance bank guarantee shall be valid until the end of three months after
the completion of the contract with the successful applicant.
The performance bank guarantee may be discharged/ returned upon being satisfied
that there has been due performance of the obligations of the applicant under the
contract after furnishing indemnity bond. However, no interest shall be payable on
the performance bank guarantee
In the event of the applicant being unable to service the contract for whatever
reason, RGJAYS would invoke the PBG. Notwithstanding and without prejudice to
any rights whatsoever of RGJAYS under the contract in the matter, the proceeds of
the PBG shall be payable to RGJAYS as compensation for any loss resulting from the
applicant’s failure to complete its obligations under the contract. RGJAYS shall notify
the applicant in writing of the exercise of its right to receive such compensation
within 14 days, indicating the contractual obligation(s) for which the applicant is in
default.
RGJAYS shall also be entitled to make recoveries from the applicant’s bills,
performance bank guarantee, or from any other amount due to him, the equivalent
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 43
value of any payment made to him due to inadvertence, error, collusion,
misconstruction or misstatement.
9.3. Validity Period of the contract The contract shall remain valid for 24 months from the date of award of contract however
the RGJAYS may alter the validity of contract with a prior notice of 1 week to the selected
applicant. The contract will remain valid for purpose of completion of work mentioned in
project scope during the validity of the contract.
9.4. Responsibilities of Applicant
The applicant is solely responsible for terms and conditions of the contract.
Consortiums are not allowed as a part of this RFP.
The responsibility of the applicant under the contract will be adhered to the project
scope. Any action taken by the RGJAYS in respect the quality and service support
shall be challenged only by the Vendor.
9.5. Resolution of Dispute In the event of any question, dispute or differences in respect of contract or terms and conditions of the contract or interpretation of the terms and conditions or part of the terms and conditions of the contract arises, the parties may mutually settle the dispute amicably.
9.6. Arbitration
In the event of failure to settle the dispute amicably between the parties, the same shall be referred to the sole arbitrator, Additional Chief Secretary, Government of Maharashtra. The award passed by the sole Arbitrator shall be final and binding on the parties.
The arbitration proceedings shall be carried out as per the Indian Arbitration and
Conciliation Act, 1996 and the rules made there under.
9.7. Conflict of Interest The MPA shall disclose to the Society in writing, all actual and potential conflicts of interest
that exist, arise or may arise (either for the MPA or to the Society) in the course of performing the Services as soon as practically possible after it becomes aware of that
conflict.
9.8. Governing Language English language version of the contract shall govern its interpretation.
9.9. Applicable Laws The contract shall be governed in accordance with the law prevailing in India, Act, Rules, Amendments and orders made thereon from time to time.
9.10. Indemnification The contractor shall indemnify the purchaser against all actions, suit, claims and dema nd or
in respect of anything done or omitted to be done by contractor in connection with the
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 44
contract and against any losses or damages to the purchaser in consequence of any action
or suit being brought against the contractor for anything done or omitted to be done by the contractor in the execution of the contract.
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 45
10. Annexures
10.1. Annexure A: Company Profile
(The following details need to be filled in by the applicant. Please note that consortiums are not allowed as a part of this RFP).
Details of the Applicant
1. Name and complete address of the firm /
Company /Organization.
2.Details of Registered office- Address:
Telephone: FAX No (s):
E-mail address: Website:
3.Income Tax Registration number (PAN):
4.Service Tax Registration No.:
5.Whether public Limited Company or Private Sector Limited Company or any
entity(Give details):
6. Turnover (In INR Crores) during the last two financial years
2011 – 2012: 2010 – 2011:
7. Net worth of the company / firm /
organization during the last two financial years.
2011 – 2012:
2010 – 2011:
8. Name and address and designation of the
persons who will represent the Applicant. ( Attach letter of authority)
9. Details of service / support network and infrastructure available in India ( if any):
10. Valid Service Tax Registration Certificate
11. Valid Provident Fund Registration
Certificate
Note: Above details are mandatory, additional sheets may be used for submission of above mentioned details. (Authorized Signatory)
(In Capacity of) Stamp:______________________________________
Company registered in India under the Companies Act 1956 or a partnership registered under the India Partnership Act 1932 with their registered office in India for the last four years.
Certificate of Incorporation/
Registration
2 The applicants should have their
offices in Maharashtra, with
offices in at least 2 of the other
major cities in Maharashtra.
Letter of Undertaking by the applicant/ Provide the list of branch offices and their addresses certified by a Company Secretary or by the Auditor of the Company
3 The applicant should have a
turnover of at least Rs. 15 Crores over the last two years.
Provide the copy of the audited
balance sheet of the company, and / or certificate from the
Chartered Accountant.
4 The applicant should have positive net worth with a total turnover of
more than Rs 1 Crore for each of the last two Financial Years from
manpower sourcing related activities
Audited/Certified Annual Financial Statements and
Annual Report for the last two financial years (2011-12 &
2010-11). CA Statement regarding turnover from manpower sourcing related
activities
5 The applicant should also have
executed a minimum of three
manpower deployment contracts
involving 500 resources or more in
each contract to reputed private
companies/ Public Sector
Companies/Banks/Central and
State Government Departments
during the preceding four year
period (2008-09 onwards).
Copy of Work Order/completion certificates and supporting documents to be attached)
6 The applicant shouldn’t have been blacklisted by any state / central
govt. body / Public Sector Undertaking for any fraudulent
Undertaking from the applicant as per the format given in
Annexure - H
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 47
and corrupt practices at any point
of time in India.
7 The applicant should have
obtained PAN, TAN, service tax registration and PF registration.
Copy of PAN card of
the Agency, Copy of TAN registration certificate , Copy of
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Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 48
10.3. Annexure B2: Compliance Certificate Format
(To be enclosed with Technical Proposal) Name of the Applicant Address of the Applicant: (To be filled in by the applicant) I hereby offer to bind to terms and conditions of the contract. I do hereby agree that I shall keep my offer for a period of 90 Days from the due date of the proposal or from the date of negotiations whichever is later or for the extended period as desired by Society in addition to the period of 90 days mentioned above in the event of my offer being accepted. I shall
abide by and give my acceptance to the terms and conditions which are mentioned in this service contract governing and shall execute an agreement in the prescribed form in the
event of my offer being accepted by Society.
I also hereby undertake to sign and execute a ‘Non-disclosure Agreement (NDA)’ before award of the contract.
Yours faithfully,
Signature of the applicant with full address (To be signed by an authorized signatory
with full address of the applicant)
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10.4. Annexure B3: Technical Evaluation Criteria
Technical Evaluation Criteria Score
A Reference Sites requirement of minimum 2 sites within Maharashtra= 5 marks; for every other site within Maharashtra, 1 marks each upto a maximum of 10 marks
10
B Previous experience:
No: of executed or in progress contracts deploying 500 resources or more 3 contracts = 10 marks 4 contracts = 15 marks 5 contracts or more = 20 marks
20
C Volumes per project undertaken
500 resources = 10 marks 1000 resources = 15 marks
Sr. No Section No. Clause No. Reference/ Subject Clarification Sought
.. .. .. .. ..
RFP for the Empanelment of Manpower Agency for RGJAY Project
Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 50
10.6. Annexure D: Format for Commercial Proposal
Category Grade Indicative Number of
resources
Manpower Agency Fees per
month per resource (In. Rs)
Manpower Agency Fees per
month (In. Rs)
A B C D E = C * D
Executive G1 1500
G2
G3
Officer G1 95
G2 137
G3 40
Manager G1 70
G2
Senior Manager G1 10
G2 2
Total
RFP for the Empanelment of Manpower Agency for RGJAY Project
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10.7. Annexure E - Proposal Covering Letter
Date: ______
To The Chief Executive Officer, Rajiv Gandhi Jeevandayee Aarogya Yojana Society, 4th Floor, Aarogya Bhavan St. Georges Hospital Compound, Mumbai 400001 Phone No.: 022-22626755 E-mail: [email protected] Dear Sir Having examined the proposal document, the receipt of which is hereby
acknowledged, we, the undersigned, offer to execute job under the above-named Contract
in full conformity with the said proposal document.
We undertake, if our proposal is accepted, to deliver the services in accordance with
the delivery schedule specified in the proposal document.
If our proposal is accepted, we undertake to submit the security deposit in the form,
in the amounts, and within the times specified in the proposal document.
We agree to abide by this proposal, for the Proposal Validity Period specified in the
proposal document and it shall remain binding upon us and may be accepted by you at any
time before the expiration of that period.
Until the formal final Contract is prepared and executed between us, this proposal
together with your written acceptance of the proposal, shall constitute a binding Contract
between us. We understand that you are not bound to accept the lowest or any proposal
RFP for the Empanelment of Manpower Agency for RGJAY Project
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10.8. Annexure F - Performance Bank Guarantee Form (PBG) To (Name of Purchaser) WHEREAS _____________________________________________________(Name of Supplier) hereinafter called "the Supplier" has undertaken, purchase of Contract No.________________________ dated, __________________20__ to supply _______________________(Description of Services) hereinafter called "the Contract". AND WHEREAS it has been stipulated by you in the said Contract that the supplier shall furnish you with a bank Guarantee by a recognized bank for the sum specified therein as security for compliance with the Supplier's Performance obligations in accordance with the
Contract. AND WHEREAS we have agreed to give the Supplier a guarantee:
THEREFORE WE hereby affirm that we are Guarantors and responsible to you, on behalf of the supplier, up to a total of _________________________________(Amount of the
guarantee in Words and Figures) and we undertake to pay you, upon your first written demand declaring the Supplier to be in default under the contract and without cavil or
argument, any sum or sums within the limit of ___________________________ as aforesaid, without your needing to prove or to show this grounds or reasons for your demand or the sum specified therein. This guarantee is valid until the ___________ day of ______________ 20__ Signature and Seal of Guarantors ______________________________________ ______________________________________ ______________________________________ Date __________________________________ Address: _______________________________
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10.9. Annexure G - Self Declaration Form for not having pending cases in
court of law
To Chief Executive Officer,
Rajiv Gandhi Jeevandayee Aarogya Yojana Society, 4th Floor, Aarogya Bhavan St. Georges Hospital Compound, Mumbai 400001
I hereby declare that there are no pending cases against M/s______________________
(Name and Address of Applicant) with Government of Maharashtra or any other court of law.
Signature of Applicant _____________________
Business Address _______________________
Place: Date:
10.10.Annexure H - Notarized Affidavit Undertaking (to be submitted by the applicant)
We M/s ___________________ (Name of the Applicant) having head office at undertake that we are not blacklisted by the Central Government, State Governments or Public Sector Undertakings in India. Signed on behalf of M/s ________________________ (Name of Applicant) Place:
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10.11.Annexure I - Draft Contract Form (CF) THIS AGREEMENT made the _________ day of __________20__ BETWEEN The Chief Executive Officer, Rajiv Gandhi Jeevandayee Aarogya Yojana Society,4th Floor, Aarogya Bhavan, St. Georges Hospital Compound, Mumbai 400001 which expression shall unless repugnant to the context or meaning thereof mean and be deemed to include its authorized agents, representatives and permitted assigns of the First Part. AND <Name of the Successful Applicant / Vendor> (hereinafter referred to as the “Contractor”) which expression shall unless repugnant to the context or meaning thereof mean and be deemed to include their successors and permitted assigns having its corporate office at <Office / communication address of the Applicant / Vendor> of the Second Part. WHEREAS the contractor has tendered for providing services to ‘CEO, Rajiv Gandhi Jeevandayee Aarogya Yojana’ as per the terms and conditions mentioned in the <Provide
Reference to the Annexure of the RFP containing the contract> of the Request for Proposal (from herein after referred to as “RFP”) and the all subsequent corrigendum’s published
document, at a value as per appointment. Whereas such proposal has been accepted and the contractor, on behalf of all his dealers, has deposited / provided Bank Guarantee to
‘CEO, Rajiv Gandhi Jeevandayee Aarogya Yojana’ , GoM for the sum of Rs. <Amount> /- (Rupees <Amount> only) as security for the fulfillment of this Agreement.
NOW IT IS HEREBY AGREED between the parties hereto as follows: The contractor has accepted the contract on the terms and conditions set out in the proposal notice No: <Proposal Document Number> dated <Date> as well all response to queries via email dated <dates of all Communication> and corrigendum issued on <dates of all corrigendum> which shall hold good during period of this agreement. Refund of deposit shall be based on the timelines, terms and conditions as has been specified in the RFP and shall form a part of the contract. In absence of any timeline specified the deposit shall after the expiration of 24 months from the date of efflux of the contract, be returned to the contractor but without interest and after deducting there from any sum due by the contractor to ‘CEO, Rajiv Gandhi Jeevandayee Aarogya Yojana’’ , GoM under the terms and conditions of this agreement.
This agreement shall remain in force until the expiry of <period of Contract> months from the date of entering into the contract or the end of <any time period of the validity of the
contract as specified in the RFP>, whichever is later, but ‘CEO, Rajiv Gandhi Jeevandayee Aarogya Yojana’, GoM may cancel the contract at any time upon giving one months ’ notice
in writing without compensating the contractor. In witness whereof the said Contractor hath set his hand hereto and the ‘CEO, Rajiv Gandhi
Jeevandayee Aarogya Yojana’ has affixed his hand and seal thereto the day and year first above written.
All terms and conditions as specified in the RFP, clarifications issued and corrigendum issued in regards to the Ref. No. : <Proposal document Number> as has been mentioned above in
the document shall stand in force unless has been expressly agreed to in writing by both the parties.
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The Contractor shall be responsible to abide and shall be liable to deliver at bear minimum
to the requirements/deliverables as has been specified to in the RFP, clarifications issued and corrigendum issued in regards to the Ref. No. : <Proposal document Number> as has
been mentioned above and any higher deliverables as has been committed to by the Contractor in the Proposal or any subsequent document submitted to and accepted by CEO,
Rajiv Gandhi Jeevandayee Aarogya Yojana’ as part of award of the Contract. The following documents shall be deemed to form and be read and construed as part of this
Agreement viz: (a) <Reference to be drawn to all relevant documents such as RFP, Clarifications,
Corrigendum, Technical Proposal, Letters from Contractor accepting abidance by RFP>
IN WITNESS whereof the parties hereto have signed this on the _______day, _______month and _________year first herein above written.
Signed, sealed and delivered
By CEO For and on behalf of “Rajiv Gandhi Jeevandayee Aarogya Yojana Society”, Government of Maharashtra Signed, sealed and delivered By ------------------------------------
For and on behalf of “<vendor> ” Witnesses:
(1) (2)
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10.12.Annexure J - Format for Bank Guarantee for EMD
Whereas........................... (Hereinafter called “the Agency”) has submitted its proposal dated...................... (Date of submission of proposal) for the supply of................................. (Name and/or description of the goods) (Hereinafter called “the proposal”).
KNOW ALL PEOPLE by these presents that WE..................... (Name of bank) of.................. (Name of country), having our registered office at.................. (Address of bank) (Hereinafter
called “the Bank”), are bound unto............................. (Name of Purchaser) (Hereinafter called “the Purchaser”) in the sum of _______________________for which payment well and truly to be made to the said Purchaser, the Bank binds itself, its successors, and assigns by these presents. Sealed with the Common Seal of the said Bank this ____ day of _________ 20___
THE CONDITIONS of this obligation are:
1. If the Agency (a) withdraws its proposal during the period of proposal validity specified by the
Agency in his proposal; or (b) does not accept the correction of errors in accordance with the Instructions to
agencies; or 2. If the Agency, having been notified of the acceptance of its proposal by the Purchaser
during the period of proposal validity:
(a) Fails or refuses to execute the Contract Agreement if required; or
(b) Fails or refuses to furnish the Security deposit, in accordance with the terms and conditions stipulated in the proposal document;
We undertake to pay the Purchaser up to the above amount upon receipt of its first written demand, without the Purchaser having to substantiate its demand, provided that in its demand the Purchaser will note that the amount claimed by it is due to it, owing to the occurrence of one or both of the two conditions, specifying the occurred condition or conditions.
This guarantee will remain in force up to and including sixty (60) days after the period of the proposal validity, and any demand in respect thereof should reach the Bank not later than the above date.
................................
(Signature and Seal of the Bank)
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10.13.Annexure K - Details of Regions in Maharashtra
Sr.no Region Districts
1 Konkan Region Mumbai and Mumbai Suburbs
2 Thane
3 Raigad
4 Ratnagiri
5 Sindhudurg
6 Nasik Region Nasik
7 Ahamadnagar
8 Jalgaon
9 Dhule
10 Nandurbar
11 Pune Region Pune
12 Satara
13 Sangli
14 Solapur
15 Kolhapur
16 Aurangabad Region Aurangabad
17 Jalna
18 Parbhani
19 Hingoli
20 Beed
21 Nanded
22 Latur
23 Osmanabad
24 Amravati Region Amravati
25 Akola
26 Washim
27 Yevatmal
28 Buldhana
29 Nagpur Region Nagpur
30 Nagpur rural
31 Wardha
32 Bhandara
33 Gondia
34 Chandrapur
35 Gadchiroli
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10.14.Annexure J - Department wise Work Profile and Skills Requirement Resource
Profile/Department
Work Profile Requirement Skills required
Senior Manager i) Should have worked in a health
insurance/ healthcare service
delivery set up for at least 5 years
Knowledge and experience of
health insurance/ healthcare
service delivery;
ii) Should have led projects for at
least 4 years
Project management; Operations in
a service delivery environment;
iii) Should have at least 50 people
reporting to him directly or
indirectly
Human resources management;
Stakeholder management;
Operations management;
Call Center &
Grievance
i) Exposure to customer care/
grievance redressal etc
fluent communication in Marathi,
Hindi & English ;
ii) Should have worked in a process
driven/SLA defined environment
familiarity with call center
applications;
iii) Should have managed executives
reporting to him/her
service quality management;
(training on areas like 6 sigma);
iV) Exposure to healthcare and
insurance / services industry
preferred
process management;
Training i) Involved in planning, content
creation and conducting trainings
Content creation;
ii) Exposure to healthcare and
insurance / services industry
preferred
Training planning & organization;
Training delivery;
fluent communication in Marathi,
Hindi & English ;
IT skills(MS office) required
Empanelment i) Should have worked in a hospital
setting
Knowledge and experience of
health insurance/ healthcare
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Resource
Profile/Department
Work Profile Requirement Skills required
service delivery;
ii) Exposure to healthcare services/
hospitals operations/ hospitals
marketing
Operations management;
Negotiations skills;
Marketing skills;
Basic IT skills (MS office)
Vendor management skills
Health Camps i) Interaction and coordination with
various stakeholders as a part of
normal work
Knowledge and experience of
health insurance/ healthcare
service delivery;
ii) Exposure to healthcare and
insurance / services industry
preferred
Operations in a service delivery
environment; human resources
management;
Medical Auditor i) Interaction and coordination with
various stakeholders as a part of
normal work
Knowledge and experience of
health insurance/ healthcare
service delivery;
ii) Exposure to healthcare and
insurance / services industry
preferred
Operations in a service delivery
environment;
Audit i) Interaction and coordination with
various stakeholders as a part of
normal work
Knowledge and experience of
health insurance/ healthcare
service delivery;
ii) Exposure to healthcare and
insurance / services industry
preferred
Operations in a service delivery
environment;
IT & MIS i) exposure to IT software for MIS
reporting
Experience in roles like
system/network administrator;
ii) preparing reports, analyzing
reports and presenting to senior
management
Experience in MIS and back end
operations
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Resource
Profile/Department
Work Profile Requirement Skills required
In case of IT support staff,
experience in roles like system
admin, network admin, etc. are
required.
IEC i) experience in media Networking
ii) IEC activities - planning and
delivery
IEC;
iii) Communication
iV) Exposure to healthcare and
insurance / services industry
preferred
HR i) Experience in recruitment, HR and
admin
Knowledge and experience of
health insurance/ healthcare
service delivery;
ii) Exposure to healthcare and
insurance / services industry
preferred
Operations management;
Negotiations; Human Resource
Management
Admin i) Experience in admin roles Knowledge and experience of
health insurance/ healthcare
service delivery;
ii) Exposure to healthcare and
insurance / services industry
Operations management;
Negotiations; Human Resource
Management
Accounts i) Experience accounting and finance Knowledge and experience of
health insurance/ healthcare
service delivery;
ii) Exposure to healthcare and
insurance / services industry
preferred
Operations management;
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