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RFQ: Design, Development, Training, and FMS for the Web Portal of RRECL

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Request for Quotation for

Overall Design, Development, Training, O&M and FMS for the Web Portal of

Rajasthan Renewable Energy Corporation Limited (RRECL)

[NIB No. F 4.3(95)/RISL/Tech/2013/4853 dated 31/07/2014]

Procuring Authority Managing Director, RISL, First Floor, C-Block, Yojana Bhawan, Tilak Marg, C-Scheme, Jaipur-302005 (Rajasthan)

Last Date & Time of Submission of Bid

Name of the Bidding Company/ Firm:

Contact Person(Authorised Bid Signatory):

Correspondence Address:

Mobile No. Telephone & Fax Nos.:

Website & E-Mail:

RajCOMP Info Services Limited (RISL) First Floor, Yojana Bhawan, C-Block, Tilak Marg, C-Scheme, Jaipur-302005 (Raj.)

Phone: 0141- 5103902 Fax: 0141-2228701 Web: http://risl.rajasthan.gov.in, Email: [email protected]


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TABLE OF CONTENTS

1. TABLE OF CONTENTS

2. INVITATION FOR BIDS (IFB) & NOTICE INVITING BIDS (NIB)

3. ELIGIBILITY CRITERIA

4. SCOPE OF WORK & ROLE OF STACKHOLDERS

5. PROJECT DELIVERABLES, MILESTONES & TIME SCHEDULE

6. INSTRUCTION TO BIDDERS (ITB)

7. GENERAL TERMS AND CONDITIONS OF TENDER & CONTRACT

8. SPECIAL TERMS AND CONDITIONS OF TENDER & CONTRACT

ANNEXURE-1: BIDDER’S AUTHORIZATION CERTIFICATE

ANNEXURE-2: SELF-DECLARATION

ANNEXURE-3: CERTIFICATE OF CONFORMITY/ NO DEVIATION

ANNEXURE-4: FINANCIAL BID COVER LETTER & FORMAT

ANNEXURE-5: BANK GUARANTEE FORMAT

ANNEXURE-6: MEMORANDUM OF APPEAL UNDER THE RTPP ACT, 2012

ANNEXURE-7: DETAILS OF SECURITY AUDIT OF WEBSITE/ WEB APPLICATION


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2. INVITATION FOR BIDS (IFB) & NOTICE INVITING BIDS (NIB)

Ref No.: F 4.3(95)/RISL/Tech/2013/4853 Dated: 31/7/2014

Unique BID No.: RISL/14/OCB/39

Name & Address of the Procuring Entity

Name: RajCOMP Info Services Limited (RISL) Address: First Floor, Yojana Bhawan, C-Block, Tilak Marg, C-

Scheme, Jaipur (Rajasthan)

Name & Address of the Project Officer In-charge (POIC)

Name: Rajesh Saini Designation: Manager, RISL Address: First Floor, Yojana Bhawan, C-Block, Tilak Marg, C-

Scheme, Jaipur (Rajasthan) Email: [email protected]

Subject Matter of Procurement Overall Design, Development, Training, O&M and FMS for the Web Portal of Rajasthan Renewable Energy Corporation Limited (RRECL)

Bid Procedure Single-stage: One envelop open competitive bid procedure Bid Evaluation Criteria (Selection Method)

Least Cost Based Selection (LCBS)-L1

Website for downloading Bidding Document, Corrigendum’s, Addendums etc.

Websites http://risl.rajasthan.gov.in and http://doitc.rajasthan.gov.in

Estimated Procurement Cost Rs. 16.50 Lacs

Manner, Place & End Date for the submission of Bids

Manner: By hand delivery, by courier or by post Place: First Floor, Yojana Bhawan, C-Block,

Tilak Marg, C-Scheme, Jaipur (Rajasthan) End Date: 08/08/2014 at 3:00 pm

Date/ Time/ Place of Financial Bid Opening

Date & Time: 08/08/2014 at 04:00 pm Place: First Floor, Yojana Bhawan, C-Block, Tilak Marg,

C-Scheme, Jaipur (Rajasthan) Bid Validity 90 days from the bid submission deadline Note: 1) The procuring entity reserves the complete right to cancel the bid process and reject any or all of

the bids. 2) No contractual obligation whatsoever shall arise from the bidding document/ bidding process

unless and until a formal contract is signed and executed between the procuring entity and the successful bidder.

3) Procurement entity disclaims any factual/ or other errors in the bidding document (the onus is purely on the individual bidders to verify such information) and the information provided therein are intended only to help the bidders to prepare a logical bid-proposal.

4) The provisions of RTPPA Act 2012 and Rules thereto shall be applicable for this procurement. Furthermore, in case of any inconsistency in any of the provisions of this bidding document with the RTPP Act 2012 and Rules thereto, the later shall prevail.

5) All terms, conditions, rules, regulations and any further amendments to such rules and regulations thereto, mentioned in the Rate Contract Document for Selection of Vendors for Website Development, Web Application Development and Facility Management Services for existing Website or Web Application for One year and Facility Management Services for newly developed Websites or Web Application for additional One year (2014), Reference No. F4.6(94)/RISL/Tech/2014/12424 dated 13-01-2014 and Rate Contract order no. No.F.4.6(94)/RISL/Tech/2014/2377, 2378, 2379, 2380, 2381, 2382 & 2383 dated 05.06.2014 for all the firms under the said Rate Contract with RISL shall prevail.

-sd-

Chairman & Managing Director, RISL

mailto:[email protected]

http://risl.rajasthan.gov.in/


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3. ELIGIBILITY CRITERIA

a. As per the orders issued pertaining to Rate Contract Document for Selection of

Vendors for Website Development, Web Application Development and Facility

Management Services for existing Website or Web Application for One year

and Facility Management Services for newly developed Websites or Web

Application for additional One year (2014), Reference No.

F4.6(94)/RISL/Tech/2014/12424 dated 13-01-2014, following firms are in

Rate Contract with RISL.

S.

No.

Firm Rate Contract Order No.

1. AKAL Information System Limited No.F4.6(94)/RISL/Tech/2014/2380

dated 5/6/2014

2. Akiko Sherman Infotech No.F4.6(94)/RISL/Tech/2014/2379

dated 5/6/2014

3. CSS Techenergy Ltd. No.F4.6(94)/RISL/Tech/2014/2378

dated 5/6/2014

4. Cybersurf (India) Pvt. Ltd. No.F4.6(94)/RISL/Tech/2014/2377

dated 5/6/2014

5. Net Creative Mind Solution Private

Limited

No.F4.6(94)/RISL/Tech/2014/2382

dated 5/6/2014

6. Dev Information Technology

Private Limited

No.F4.6(94)/RISL/Tech/2014/2381

dated 5/6/2014

7. UTI Infrastructure Technology and

Services Ltd.

No.F4.6(94)/RISL/Tech/2014/2383

dated 5/6/2014

b. The technical evaluation of eligibility has already been carried out for the

above given bidders, and therefore, the decision of the same shall prevail.

c. Any additional requirement, if raised by a department, within the structure

and terms & conditions of the rate contract, shall be needed to be fulfilled by

all the bidders interested to participate in this RFQ.


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4. SCOPE OF WORK

4.1 Scope of Work:

As per the terms and conditions of the Rate Contract No. F4.6(94)/RISL/Tech/2014/12424

dated 13-01-2014, the scope of work shall be pertaining to the overall scope defined in the

RFQ document. The same shall be pertaining to the following:

i. Requirement Gathering

ii. Design, Coding & Testing

iii. Go-Live

iv. Security and Audit

v. Training

vi. Operations & Maintenance / Facility Management Services

Please refer to the Chapter 4 of Rate Contract document for detailed description of the

above given activities.

Selected Bidder shall adopt a phase wise approach in implementing the proposed system for

RRECL.

Modules of RRECL MIS Application are as follows.

Sr.

No

RRECL MIS Application

1. Registration of Power Producers

A On-line registration of the Solar power developers

B On-line registration for Installation of Biomass Power Project

C On-line registration for Installation of Wind Power Project

2. Subsidy Management

A Off Grid

B Roof Top

C Solar Water heating Systems

3. Accounting System


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The proposed main features of the web enabled application are RRECL are as follows:

Automatic e-Sanchar voice messages / SMS/Email to the applicant/beneficiary &

concerned Officers at every stage for acknowledgement/ clarification/ intimation /

status of the application/ sanction / payment release etc.

The services may be added in the service basket of e-Mitra for online payment or

payment deposit at e-Mitra/CSC kiosks.

There will be a provision of backlog data entry for all the existing records for pending

and disposed cases.

Monitoring of all the cases will be possible by the system (Login IDs and passwords at

different levels) and several required reports have to be generated.

All the users will be given a user management module with login option, forget

password etc. The application transaction will be according to the user roles.

Dashboard will be prepared for the overall view of the transactions for the Top Level

Officers.

Complete MIS reporting tool will be integral part of the application where reports can

be generated in the PDF Format or export in Excel Format.

The application will also generate letters in MS Word as per requirements.

The financial module will also be connected with this module.

4.1.1 Detailed Scope of Work

a) Registration of Power Producers

In RRECL the registration of the Power Producers is done under the following categories:

On-line registration of the Solar power developers

On-line registration for Installation of Biomass Power Project

On-line registration for Installation of Wind Power Project

The system will provide web enabled solution for online procedure to cater different types

of Solar/Wind/Biomass power developers, since from registration to commissioning of the

plant and refund of security deposit.

In this module all the interested power producers, who want to establish power plants for

generation of Renewable Energy in Rajasthan will register in the web application

themselves.

The work flow of the web application for On-line registration and process of the Solar

power developers:

Solar Power Developer submits online application request with attachments uploaded.

The Fee of Rs 50000/ MW may be deposited by any of the two ways:


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o e-Mitra kiosk

o online payment.

Registration will be completed after submission of detail of fee deposit.

RRECL observations communicated to developers.

When developer/firm actually interested, it’s Net Worth, land details & REC/Bid

checked

When all details are found ok then matter goes to Bid Evaluation Committee

After BEC, proposal goes to SLSC for In Principle approval

Within 1 month, firm has to submit, Power evacuation plan along with SD (5 L/MW) &

BG (20 L/MW)

After “In Principle” approval, firm gets ED/CD exemption

Recommendation to state Government u/s 68 of Electricity Act for laying of

transmission line

If firm is interested for Govt. land then recommendation of RRECL sent to concerned

District Collector

After approval from Revenue department Land allotment is done by District Collector.

Execution of Lease deed & possession of land by firm is done

The firm starts the Work at the site

Firm request for final approval

Final approval given by SLEC

When work is completed, firm requests for issue of connectivity/commissioning

RDPPC constitute committee for connectivity/commissioning

Constituted committee give commissioning certificate

Refund of security deposit to the developer

The work flow of the web application for Installation of Wind Power Project

Receives application along with Fee Rs 50000/- per MW from the wind developer

Registration of Project and allot the registration no

Received land details along with S.D. @ Rs. 1 Lacs per MW as security for allotment of

Govt. land.

Developers submits Power Evacuation Plan along with write up and line diagram

Recommendation for allotment of Govt. land to the District Collector

Forwarding of power evacuation plan to RVPNL

Receipt of evacuation place from RVPNL

Recommendation to state Government u/s 68 of Electricity Act for laying of

transmission line

Arranging the in principle clearance from the State Level Screening Committee (SLSC)

& communicated to the developer


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Developer submits security amount @ Rs. 5 Lacs per MW within two months from the

date of in principle clearance

Arranging the Final approval from the State Level Empowered Committee (SLEC)

Execution of PPA/WBA with the RVPN/ Discoms of Rajasthan on the request of the

Developer/ Power Producers within the commissioning schedule




Commissioning of Project within the time Schedule

Recommendation for transmission/sub lease part of land to the Investor before or

after commissioning

Refund of security deposit to the developer

The work flow of the web application for Installation of Biomass Power Project

Receives application from Biomass Power Developer along with processing Fee & other

documents

Application registered & Application Registration Number allotted

Firm submits DPR & Biomass Agreement Report for the project

Project registered & Project Registration Number allotted

Firm deposits security deposit for the project

Firm’s request for allotment of Govt. land is recommended to District Collector in case

of Govt. land

Power evacuation Plan is recommended to RVPN

Firm arranges all other satisfactory clearances like use of water for the project from

WRD/CGWA airport authority of India etc

Approval u/s 68 of E.A. 2003 for lying of transmission line

Grid connectivity approval by RVPN

“In Principle Clearance” SLEC grants approval of the project on firm’s request

Recommendation for execution of PPA to RDPPC in case of sale of power to Discoms




Commissioning of the project

Refund of Securities

b) Subsidy Management of Off Grid, Roof Top and Solar Water heating systems

RRECL provides subsidy to three type of beneficiaries i.e. Off Grid (Below 1kw for

individuals), Roof top (for institutions, commercial organizations etc) and Solar water


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heating. This section will provide complete web based solution for the complete process

from application registration to subsidy payment to vendors.

All three types of subsidy schemes off grid, roof top and solar water heating will be

managed by the system.

Total process from submission of application by the beneficiary to release of subsidy to

the vendors/beneficiary, will be monitored online.

The work flow of the web application for Off Grid application

Beneficiary submit online application with Photograph & ID proof

The application is received in RRECL online

RRECL may allow or may Disallow with reasons

Registration Number will be generated

A detail of beneficiaries goes to selected vendors

Vendor selected by beneficiary under intimation to RRECL

Beneficiary, pay his share to vendor within some time limit

Information of the payment is sent to RRECL by Beneficiary

Vendor installs system at beneficiary’s premise

Information to RRECL & PO concerned on email/SMS

Joint inspection by PO & Vendor along with photograph of system

90 % subsidy payment will be made to vendor on receipt of documents duly verified

by RREC Officer

Complaints regarding the subsidy may be informed by beneficiary to vendors with

intimation to RRECL

Information to RRECL after completion of one month successful period for subsidy

payment (as applicable)

Subsidy released after satisfactory report

The work flow of the web application for Roof Top application

Beneficiary submit online application with Photograph & token amount (RTGS)

Information comes to RRECL

RRECL may allow or may Disallow with reasons

Registration No will be generated for allowed beneficiary

A detail of allowed beneficiaries goes to selected vendors


DPR is to be prepared by vendor within scheduled time period

DPR to be sent to beneficiary & RRECL

DPR forwarded by RRECL to MNRE for approval

Approval of DPR from MNRE


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Information to vendor & beneficiary by RRECL

If not approved by MNRE, token amount to be returned back

If approved then initial payment to be made to vendor (Token money by RRECL &

balance by beneficiary)

System installed by vendor. Intimation to RRECL & PO concern on email/SMS

Joint Inspection by PO & Vendor along with photo of system

After specified time period of successful running of project, second installment of

payment to be given to supplier

Complaints may be given by beneficiary to vendor with intimation to RRECL

Information to RRECL for subsidy payment by the supplier

Balance subsidy released after satisfactory report

The work flow of the web application for Solar Water heating application

Interested Beneficiary submit online application

Information comes to RRECL

Registration Number will be generated for beneficiary

A detail of beneficiary goes to selected MNRE empanelled vendors


Order given by beneficiary to vendor and Information to RRECL

Vendor installs SWH system at beneficiary’s Premise and consolidate proposals

submit to concerned project officer along with all documents

Information to RRECL & PO concern on email/SMS

Joint inspection by PO & Vendor with photograph of system

Online submission of beneficiary and SWH details on MNRE website Solar Win

Information to RRECL for subsidy payment

Subsidy released to beneficiary on receipt of subsidy amount from MNRE

Complaints may be informed to vendors with intimation to RRECL

c) Account Module:

The major function of the Accounts Section is related to allocation and monitoring of

budget to the various heads and offices related to the Corporation. All the

sanctions/payments made by the accounts section are automatically reflected on the

website and SMS/email sent to the concerned vendor/beneficiary. The expenditure

made by the various authorities and related offices is monitored on timely basis by this

section. This section handles purchase of raw material on demand of office. It also

conducts audits of the accounts of the related offices. The collection of the fees from the

Power Producers and payment of the subsidy to the vendors for the installation at

beneficiary locations.


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d) Existing Website:

A website is already developed for RRECL. The URL of the website is

http://www.rrecl.com/. The web application should integrate with the website. Many of

the reports for public will be display on the website. (Technology used: ASP Dot net with

MS SQL Server).

e) Safe to Host Certification:

System shall be “Safe to Host” Compliant i.e. application security features (under OWASP

guidelines) shall be audited by Third Party Auditor (TPA) & the cost shall be borne by

RISL. The efforts required to resolve any issues identified by TPA are included in the

application development scope. Bidder need to help to achieve the compliance &

ensures that the portal is Safe for Hosting in RSDC as Go Live.

f) Assistance to Third Party Auditor (TPA) appointed by RRECL:

RRECL may appoint Third Party Auditor (TPA) at its own cost to conduct the technical

review and audits of work performed by Selected Bidder. Selected Bidder shall provide

access of the systems as required by TPA for conducting the audits etc. Gaps/ issues

identified by the TPA will be decided mutually between RISL, RRECL and Selected Bidder

and shall further be taken up for resolution by Selected Bidder.

g) User Acceptance Testing (UAT):

The selected bidder shall properly test the RRECL MIS Application (Web MIS Application)

thoroughly and conduct unit and integration testing at his end before deploying the

RRECL MIS Application for UAT. Selected Bidder shall give a demonstration of different

module-wise functionalities developed RRECL Web MIS Application after deploying the

RRECL MIS Application at RSDC. RRECL shall conduct functional testing of RRECL MIS

Application once the functional demonstration of Web MIS Application is over.

The selected bidder shall also be responsible for:

Preparation and submission of Test Strategy, UAT test cases and Test Results

Assist Purchaser in carrying out user acceptance of solution.

Rectifying the issues/ bugs reported in Web MIS Application during the UAT.

Final approval/user acceptance of the RRECL MIS Application and system shall be

given by RISL. This is the responsibility of the Selected Bidder to obtain the UAT

approval from the RISL.

http://www.rrecl.com/


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h) Proposed Security Architecture

Envisaged security architecture for the solution is provisioned as below:

User Level Security: Restricted areas of the application will only be accessible

through pre-defined user access rights. Users logging into application using

username and password and if required dual factor authentication can be

incorporated i.e. logging into system using biometric authentication along with

username & password.

Database Level Security: Other than built in database access logic in Software

Solution, provision to control direct access to database server by any unauthorized

user shall be done. Only authorized database administration users with assigned

privilege shall be allowed to access database.

Application Level Security: Application shall have Role based access, encryption of

user credentials and storing of user credentials for users. Application level security

controls should be provisioned in the application for following:

Prevent SQL Injection Vulnerabilities for attack on database

Prevent XSS Vulnerabilities to extract user name password

Secure Authentication and Session Management control functionality shall be

provided

Prevent Security Mis-configuration Vulnerabilities

Prevent Failure to Restrict URL Access Vulnerabilities (By providing

authentication and authorization for each sensitive page, use role-based

authentication and authorization and make authentication and authorization

policies configurable

Prevent invalidated Redirects and Forwards Vulnerabilities

Infrastructure Level Security: Application infrastructure will be hosted in a State

Data Center as provided by GoR.

4.1.2 Training

a) Training of staff is essential for ensuring that the software developed is actually put

to use. Hence, the selected bidder shall also ensure a proper hands-on training to the

designated end-users of RRECL on the Web MIS Application developed by it so as to

make them well conversant with the functionalities, features and processes built in

the RRECL Web MIS Application.

b) Training shall be conducted at Jaipur Office and may have multiple sessions as per the

need and requirement of the project/ application. Hence, Bidder shall conduct

Training Needs Analysis in the SRS of all the concerned staff and drawing up a

systematic training plan. The training duration should be sufficiently long for effecting

meaningful assimilation of training content by an average user. There should be


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sufficient number of trainers in every training session for conducting the training

program.

c) The content of the training plan and schedule shall be decided by RISL/RRECL and the

selected bidder later at an appropriate time period.

d) The requisite training infrastructure like training space, computers, projector with

screen, and connectivity to Server shall be provided by the RRECL.

e) The Bidder shall provide training material (role base), the language of training

material shall be in Hindi and English.

f) The Bidder shall ensure that all the training documentation in Hardcopy and Softcopy

is in place (user training, operation procedures, visual help-kit etc.).

g) Bidder shall bear all the expenses towards its resource person/ faculty.

h) Bidder shall submit details of each training session including Attendance Record (in

Hard Copy)

i) Indicative Training needs identified for RRECL before Go-live of phase are:

Sl.

No.

Description of Training No. of

employe

es to be

trained

approx.

Batc

h

Size

No. of

Batche

s

Estimated No. of

Training Session

per batch

including hands-

on training on

the application

1 Training on relevant/ all

application modules as

defined in Training Needs

Analysis before Go-Live

40 20 2 10

One Training sessions shall be of 4 hour each. Number of Batches or Number of

Sessions per batch may increase or decrease.

4.1.3 Operational Support Services - Web Application Support & Maintenance (FMS):

a) BIDDER shall provide Support and Maintenance (FMS) services for RRECL Web MIS

Application. The Support & Maintenance services shall start from Go-live of the

modules.

b) Selected bidder will deploy requisite number of resources to provide operational

support services for the developed MIS Application for RRECL. These operational

assistants may carry out day to day operations of the RRECL Web MIS Application for

a period of two year starting from the date of Go-live of integrated RRECL Web MIS

Application.

c) Managed Services during Support and Maintenance Period

i. Corrective Maintenance Services

The Bidder shall be responsible of troubleshooting of Web MIS Application

problems and rectification of the same.


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ii. RRECL Web MIS Application Support & Maintenance Services

Overall administration, operations, monitoring, maintenance of the deployed

RRECL Web MIS Application (Web MIS Application) and the Database to ensure

the desired uptime.

During Support & Maintenance (FMS) period RISL/RRECL may request Bidder,

to make necessary changes in the layout, colour schema, MIS reports format,

input forms layout etc. The Bidder shall be responsible to make these changes

at No extra cost to purchaser.

RRECL Web MIS Application (Web MIS Application) administration, support &

maintenance throughout the project period. The Bidder shall provide support

on following activities

o Minor changes in RRECL Web MIS Application on instruction of RRECL/

RISL

o Defect Fixing reported by RRECL/ RISL

o Support required to update Web Portal & Web Application

Maintain version control and archives of source code, and web site content

and database

iii. Support & Maintenance Reports

The Bidder shall have to submit certain key deliverables during Support and

Maintenance Period which are mentioned hereunder. However, in addition to

the reports/ deliverables as indicated below, Bidder shall prepare and submit

all other required information in the desirable format as notified by the

purchaser related to project.

The formats for all the reports shall be prepared by the Bidder and submitted

to the purchaser for approval. The reports submitted by the Bidder should

strictly be in the approved format only which, if required, may be revised from

time to time.

Sr.

N

o.

Activity Deliverable Frequency Time Frame

1. SLA Support

&

Maintenance

(FMS) (User)

Log reports of

problems

resolved,

unresolved and

escalated issues

duly signed by

RRECL

Weekly (Online

through email

etc.)

Weekly

Consolidated

Report on Calls

Quarterly

(In Hardcopy)

Within 1

Week of end


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Logged, Resolved

and Escalated

duly signed by

RRECL

of each

Quarter

iv. Change Request Management Services

The requirement for integration with existing and new application(s) shall be

finalized in consultation with RRECL/ RISL as and when these application(s)

become operational. The required integration shall be done through change

request management system.

4.2 Roles & Responsibilities (Stakeholder-Wise)

a) Monitoring of Contract: Contract shall be monitored jointly by RISL and RRECL from

time to time.

b) Responsibilities of RISL

The role of RISL in the successful implementation of the solution includes discharging the

following responsibilities:

Coordinate with other government agencies and RRECL

Conduct review meetings at regular intervals to monitor the progress of the

project.

Facilitate RRECL in providing functional requirement for SRS.

Review, provide feedback and approve the software design, implementation

approach, and other technical documents submitted by the selected bidder.

Co-ordinate with the RSDC Operator and other stakeholders of the project.

To oversee the proposed training plan

Recommendation of change requests to Contract Monitoring Committee with

the finalization of efforts estimation, cost estimation, milestone and payment

Review and approve the payments to the Selected Bidder as per SLA

Any other help/ assistance/ co-ordination required for the successful

implementation and operations of the work/ project

c) Responsibilities of RRECL: The roles and responsibilities of the RRECL shall be as

follows: -

To identify and appoint senior nodal officer(s) and nodal team for facilitating

the project execution

To coordinate with all the stack holders of the project.

To provide necessary support during requirement gathering, sharing of

manual templates and explain the functional requirements in detail to the

selected bidder


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Ensure and provide timely and required support to RISL in providing Sign off

to SRS document

Review functional aspects of the project and approve functional and training

document and ensure their timely project sign offs.

To do functional testing and required support to RISL in providing UAT sign-

off.

Provide the sufficient Internet connectivity for running this solution.

Provide Infrastructure including Computer, Connectivity for Operational

Services provided by bidder.

Bear the cost of integrating RRECL Web MIS Application with the Payment

Gateway

d) Responsibilities of System Integrator (Bidder): The detailed role & responsibilities

of Bidder has already been described in the scope of work of Chapter 4 of this RFP.


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5. PROJECT DELIVERABLES, MILESTONES & TIME SCHEDULE

a) In view of the volume and complexity of the Project, Selected Bidder is expected to carry

out all ground work for implementation including documentation, coordination with

RRECL and other stakeholders of the project, site survey etc. These reports or

deliverables are to be submitted timely by Selected Bidder to the RISL / RRECL to ensure

the timely and smooth execution of project. Certain key deliverables are identified for

each of the parts/stages, which are mentioned hereunder. However, Selected Bidder has

to prepare and submit any required information in form of Reports / excel sheet /

document desired by RISL related to RRECL other than defined hereunder in the table.

b) The time schedule for the development and implementation is 7 months. The milestones

and deliverables for the computerization of RRECL project are as follows:-

S.

No.

MILESTONES / Module

Name

DELIVERABLES

Time Schedule

T0=Work Order Date

1 Registration of Power

Producers Module

SRS Report & Web Application of

Module

T1 = T0 + 60 days

2 Subsidy Management

Module


Module

T2 = T1 + 60 days

3 (a) Accounting System

Module


Module

T3 = T2 + 90 days (b) Integration of three

modules & Go-Live

• SRS Report & Web Application of

Integrated Modules

• Software / Database Design Doc.

• RRECL Web MIS Application

• Training User Manuals

Support & Maintenance of RRECL Web MIS Application after Go-live

4 Support & Maintenance of

RRECL Modules for two

years after Go-live

• Satisfactory Performance

Certificate of RRECL for each

quarter

• Support & Maintenance reports

as per scope of work

2 Years

from the

date of Go-live

c) Training on RRECL Web MIS Application will be done on release of the Beta Version of

each Module

d) For each of the milestone, the timeline shall start from the next day of the completion of

the previous milestone.

e) It may also be noted that the time schedule for each milestone shown in the table above

would be enforced independently. Any delay in the approval of the deliverable(s)

submitted by the Bidder to RRECL shall not account for the delay on Bidder’s part.

f) The selected bidder has to design and implement a very detailed plan of implementation

that seeks to execute several activities in parallel, adopts critical path method and


Page 18 of 35

commits additional resources to activities falling behind schedule so as to keep up with

the overall deadline of implementation as mentioned above. The time specified for

delivery and other activities as mentioned in the table above shall be deemed to be the

essence of the contract and the selected bidder shall arrange supplies and provide the

required services within the specified period.


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c) Deliverables for Operational Support Services: Selected Bidder shall submit the

following report every quarter for operational support services

Sr.

N

o.

Activity Deliverable Frequency Time Frame

1. SLA Support

&

Maintenance

(FMS) (User)

Log reports of

problems

resolved,

unresolved and

escalated issues

duly signed by

RRECL

Weekly (Online

through email

etc.)

Weekly

Consolidated

Report on Calls

Logged, Resolved

and Escalated

duly signed by

RRECL

Quarterly

(In Hardcopy)

Within 1

Week of end

of each

Quarter

d) Project Duration

The expected Contract/ Project Period is Two (2 years) and Seven (7) months which

shall commence from the date of signing of Agreement till Completion of Two Years

of Support & Maintenance of RRECL Web MIS Application after Go-live of the

project.

It is responsibility of Bidder to scale up the Support and Maintenance team as and

when required to confirm smooth project execution throughout the duration.


Page 20 of 35

6. INSTRUCTION TO BIDDERS (ITB)

1) Format and Signing of Bids

The technical bid shall consist of the following documents: -

S. No. Documents Type Document Format

Documents

1. Bidder’s Authorization Certificate As per Annexure-1

2. Self-Declaration As per Annexure-2

3. Certificate Of Conformity/ No Deviation As per Annexure-3

4. Financial Bid – Covering Letter As per Annexure-4

5. Financial Bid – Format As per Annexure-3


Page 21 of 35

2) Opening of Bids

a) The sealed bid box shall be opened by the bid opening committee constituted by

the procuring entity at the time, date and place specified in the bidding document

in the presence of the bidders or their authorised representatives, who choose to

be present.

b) The bids shall be opened by the bids opening committee in the presence of the

bidders or their authorised representatives who choose to be present.

c) All envelopes shall be opened one at a time and the following details shall be read

out and recorded: -

a. the name of the bidder and whether there is a substitution or modification;

b. the bid prices (per lot if applicable);

c. the bid security, if required; and

d. any other details as the committee may consider appropriate.

After all the bids have been opened, they shall be initialled and dated on the first

page of the each bid by the members of the bids opening committee. All the

pages of the price schedule and letters, Bill of Quantities attached shall be

initialled and dated by the members of the committee. Key information such as

prices, delivery period, etc. shall be encircled and unfilled spaces in the bids shall

be marked and signed with date by the members of the committee. The original

and additional copies of the bid shall be marked accordingly. Alterations/

corrections/ additions/ over-writings shall be initialled legibly to make it clear

that such alteration, etc., were existing in the bid at the time of opening.

3) Selection Method:

The selection method is Least Cost Based Selection (LCBS or L1). Bidders have to

quote man-months efforts for different type of resources required for completing the

assignment as per Rate Contract with RISL.

4) Other Conditions related to Bidding Process etc. – All Other Conditions related to

bidding process shall be as per Chapter-5 (Instruction to Bidders (ITB))of “Final RFP of Rate

Contract for Website Development, Web Application Development and FMS of Website and

Web Application” (2014) (NIT No- F4.6(94)/RISL/Tech/2014/12424 Dated: 13-01-2014)


Page 22 of 35

7. GENERAL TERMS AND CONDITIONS OF TENDER & CONTRACT

All terms and conditions as per the Chapter 6 of the Rate Contract No. F4.6(94)/

RISL/ Tech/ 2014/12424 dated 13-01-2014 shall prevail.


Page 23 of 35

8. SPECIAL TERMS AND CONDITIONS OF TENDER & CONTRACT

Payment Terms and Schedule

a) Payment schedule – Payments to the bidder, after successful completion of the

target milestones (including specified project deliverables), would be made as

under:

S. No. Project Deliverable Due Payment after receipt of UAT from

RISL

Time

(A) Web Application Development for RRECL

1 Registration of Power Producers

Module

80% of the Module Cost Once

2 Subsidy Management Module 80% of the Module Cost Once

3 Accounting System Module &

Integration of three modules & Go-

Live

80% of the Module Cost Once

4 Remaining 20% of Web Application Development for RRECL in 4 equal instalments at the end of each Quarter along with FMS Payment of First Year

Four

(B) FMS of the Newly developed Web Application for Two Year

5 • Satisfactory Performance

Certificate of RRECL for each

quarter

• Support & Maintenance reports

as per scope of work

100% of the cost of FMS of the Newly developed Web Application for Two Year

8 equal Quarterly

instalments

b) All other terms and conditions as per the Chapter 7 of the Rate Contract No.

F4.6(94)/ RISL/ Tech/ 2014/12424 dated 13-01-2014 shall prevail.


Page 24 of 35

ANNEXURE-1: BIDDER’S AUTHORIZATION CERTIFICATE {to be filled by the bidder}

To,

{Procuring entity},

______________________________,

______________________________,

I/ We {Name/ Designation} hereby declare/ certify that {Name/ Designation} is hereby

authorized to sign relevant documents on behalf of the company/ firm in dealing with NIB

reference No. ______________________ dated _________. He/ She is also authorized to attend

meetings & submit technical & commercial information/ clarifications as may be required

by you in the course of processing the Bid. For the purpose of validation, his/ her verified

signatures are as under.

Thanking you,

Name of the Bidder: - Verified Signature:

Authorised Signatory: -

Seal of the Organization: -

Date:

Place:


Page 25 of 35

ANNEXURE-2: SELF-DECLARATION {to be filled by the bidder}

To,

{Procuring entity},

______________________________,

In response to the NIB Ref. No. _____________________________ dated ___________ for {Project Title},

as an Owner/ Partner/ Director/ Auth. Sign. of ____________________________________, I/ We

hereby declare that presently our Company/ firm _________________, at the time of bidding,: -

a) possess the necessary professional, technical, financial and managerial resources and

competence required by the Bidding Document issued by the Procuring Entity;

b) have fulfilled my/ our obligation to pay such of the taxes payable to the Union and the

State Government or any local authority as specified in the Bidding Document;

c) is having unblemished record and is not declared ineligible for corrupt & fraudulent

practices either indefinitely or for a particular period of time by any State/ Central

government/ PSU/ UT.

d) does not have any previous transgressions with any entity in India or any other country

during the last three years

e) does not have any debarment by any other procuring entity

f) is not insolvent in receivership, bankrupt or being wound up, not have its affairs

administered by a court or a judicial officer, not have its business activities suspended

and is not the subject of legal proceedings for any of the foregoing reasons;

g) does not have, and our directors and officers not have been convicted of any criminal

offence related to their professional conduct or the making of false statements or

misrepresentations as to their qualifications to enter into a procurement contract within

a period of three years preceding the commencement of the procurement process, or not

have been otherwise disqualified pursuant to debarment proceedings;

h) does not have a conflict of interest as mentioned in the bidding document which

materially affects the fair competition.

i) will comply with the code of integrity as specified in the bidding document.


Page 26 of 35

If this declaration is found to be incorrect then without prejudice to any other action that

may be taken as per the provisions of the applicable Act and Rules thereto prescribed by

GoR, my/ our security may be forfeited in full and our bid, to the extent accepted, may be

cancelled.

Thanking you,

Name of the Bidder: -



Date:

Place:


Page 27 of 35

ANNEXURE-3: CERTIFICATE OF CONFORMITY/ NO DEVIATION

{to be filled by the bidder}

To,

{Procuring Entity},

______________________________,

CERTIFICATE

This is to certify that, the services which I/ We shall supply if I/ We am/ are awarded with

the work, are in conformity with the minimum specifications of the bidding document and

that there are no deviations of any kind from the requirement specifications.

Also, I/ we have thoroughly read the bidding document and by signing this certificate, we

hereby submit our token of unconditional acceptance to all the terms & conditions of the

bidding document without any deviations.

I/ We also certify that the price I/ we have quoted is inclusive of all the cost factors

involved in the end-to-end implementation and execution of the project, to meet the desired

Standards set out in the bidding Document.

Thanking you,

Name of the Bidder: -



Date:

Place:


Page 28 of 35

ANNEXURE-4: FINANCIAL BID COVER LETTER & FORMAT

COVER LETTER {to be submitted by the bidder on his Letter head}

To,

{Procuring Entity},

______________________________,

Reference: NIB No. :___________________________________ Dated:__________

Dear Sir,

We, the undersigned bidder, Having read & examined in detail, the Bidding Document, the

receipt of which is hereby duly acknowledged, I/ we, the undersigned, offer to supply/

work as mentioned in the Scope of the work, Service Level Standards & in conformity with

the said bidding document for the same.

I / We undertake that the prices are in conformity with the specifications prescribed. The

quote/ price are inclusive of all cost likely to be incurred for executing this work. The prices

are inclusive of all type of govt. taxes/duties.

I / We undertake, if our bid is accepted, to deliver the services in accordance with the

delivery schedule specified in the schedule of Requirements.

I/ We hereby declare that in case the contract is awarded to us, we shall submit the contract

performance guarantee as prescribed in the bidding document.

I / We agree to abide by this bid for a period of _____ days after the last date fixed for bid

submission and it shall remain binding upon us and may be accepted at any time before the

expiry of that period.

Until a formal contract is prepared and executed, this bid, together with your written

acceptance thereof and your notification of award shall constitute a binding Contract

between us.


Page 29 of 35

I/ We hereby declare that our bid is made in good faith, without collusion or fraud and the

information contained in the bid is true and correct to the best of our knowledge and belief.

We understand that you are not bound to accept the lowest or any bid you may receive.

We agree to all the terms & conditions as mentioned in the bidding document and submit

that we have not submitted any deviations in this regard.

Date:

Authorized Signatory

Name:

Designation:


Financial Bid Format

FORMAT FOR MAN-MONTH EFFORT

Scope of Work

Resources/Team Members

Man Month Rate including all taxes, levies and duties excluding Service Tax

No. of Man Month Effort

Total (Amount) (Rs.)

(1) (2) (3) (4) (5)= (3)*(4)

I Web Application Development for RRECL

(a) Registration of Power Producers Module Team Leader

<<As per Rate Contract>>

Web Designer Senior Developer/DBA Developer (b) Subsidy Management Module Team Leader


Web Designer Senior Developer/ DBA Developer (c) Accounting System Module & Integration of modules Team Leader


Web Designer Senior Developer/ DBA Developer

Total of Web Application Development for RRECL

II

FMS of the Newly developed Web Application for Two Year

Developer <<As per Rate Contract>>

Grand Total ( I + II)

Service Tax shall be paid at prevailing rates


Page 31 of 35

ANNEXURE-5: BANK GUARANTEE FORMAT {to be submitted by the bidder’s bank}

BANK GUARANTEE FORMAT – PERFORMANCE SECURITY (PBG)

(To be stamped in accordance with Stamp Act and on a Stamp Paper purchased from

Rajasthan State only and to be issued by a Nationalised/ Scheduled bank having its

branch at Jaipur and payable at par at Jaipur, Rajasthan)

To,

The Managing Director,

RajCOMP Info Services Limited (RISL),

First Floor, Yojana Bhawan, C-Block, Tilak Marg, C-Scheme, Jaipur-302005 (Raj).

1. In consideration of the Rajcomp Info Services Ltd. (hereinafter called "RISL") having

agreed to exempt M/s ..........................(hereinafter called "the said Contractor(s)" from

the demand, under the terms and conditions of an Order No..................................dated

..................... for the work .................(hereinafter called "the said Agreement") of Security

Deposit for the due fulfilment by the said Contractor (s) of the terms and conditions

contained in the said Agreement, on production of a Bank Guarantee for

Rs...................(rupees ........................................only), we ...................(indicate the name of the

Bank), (hereinafter referred to as "the Bank") at the request of

..................Contractor(s) do hereby undertake to pay to the RISL an amount not

exceeding Rs...................(Rupees..................................only) on demand.

2. We................. (Indicate the name of Bank), do hereby undertake to pay Rs....................

(Rupees............................only), the amounts due and payable under this guarantee

without any demur or delay, merely on a demand from the RISL. Any such demand

made on the bank by the RISL shall be conclusive as regards the amount due and

payable by the Bank under this guarantee. The Bank Guarantee shall be completely

at the disposal of the RISL and We....................... (Indicate the name of Bank), bound

ourselves with all directions given by RISL regarding this Bank Guarantee. However,

our liability under this guarantee shall be restricted to an amount not exceeding

Rs...................... (Rupees....................only).


Page 32 of 35

3. We.......................(indicate the name of Bank), undertake to pay to the RISL any money

so demanded notwithstanding any dispute or disputes raised by the contractor(s) in

any suit or proceeding pending before any Court or Tribunal or Arbitrator etc.

relating thereto, our liability under these presents being absolute, unequivocal and

unconditional.

4. We.....................(indicate the name of Bank) further agree that the performance

guarantee herein contained shall remain in full force and effective up to <DATE> and

that it shall continue to be enforceable for above specified period till all the dues of

RISL under or by virtue of the said Agreement have been fully paid and its claims

satisfied or discharged or till the RISL certifies that the terms and conditions of the

said Agreement have been fully and properly carried out by the said Contractor(s)

and accordingly discharges this guarantee.

5. We ...........................(indicate the name of Bank) further agree with the RISL that the

RISL shall have the fullest liberty without our consent and without affecting in any

manner our obligations hereunder to vary any of the terms and conditions of the

said Agreement or to extend time of performance by the said Contractor(s) from

time to time or to postpone for any time or from time to time any of the powers

exercisable by the RISL against the said Contractor(s) and to forbear or enforce any

of the terms and conditions relating to the said Agreement and we shall not be

relieved from our liability by reason of any such variation, or extension being

granted to the said Contractor(s) or for any forbearance, act or omission on the part

of the RISL or any indulgence by the RISL to the said Contractor(s) or by any such

matter or thing whatsoever which would but for this provision, have effect of so

relieving us.

6. The liability of us ............................. (indicate the name of Bank), under this guarantee

will not be discharged due to the change in the constitution of the Bank or the

contractor(s).

7. We .............................. (indicate the name of Bank), lastly undertake not to revoke this

guarantee except with the previous consent of the RISL in writing.


Page 33 of 35

8. This performance Guarantee shall remain valid and in full effect, until it is decided to

be discharged by the RISL. Notwithstanding anything mentioned above, our liability

against this guarantee is restricted to Rs........................... (Rupees..............................only).

9. It shall not be necessary for the RISL to proceed against the contractor before

proceeding against the Bank and the guarantee herein contained shall be

enforceable against the Bank notwithstanding any security which the RISL may have

obtained or obtain from the contractor.

10. We .............................. (indicate the name of Bank) verify that we have a branch at

Jaipur. We undertake that this Bank Guarantee shall be payable at any of its branch

at Jaipur. If the last day of expiry of Bank Guarantee happens to be a holiday of the

Bank, the Bank Guarantee shall expire on the close of the next working day.

11. We hereby confirm that we have the power(s) to issue this guarantee in your favor

under the memorandum and articles of Association/constitution of our bank and the

undersigned is/are the recipient of authority by express delegation of power(s) and

has/have full power(s) to execute this guarantee for the power of attorney issued by

the bank.

Dated..........................day of....................For and on behalf of the <Bank> (indicate the Bank)

Signature

(Name & Designation)

Bank's Seal

The above performance Guarantee is accepted by the RISL

For and on behalf of the RISL


Page 34 of 35

ANNEXURE-6: MEMORANDUM OF APPEAL UNDER THE RTPP ACT, 2012

Appeal No ………of ……………

Before the ………………………… (First/ Second Appellate Authority)

1. Particulars of appellant:

a. Name of the appellant: <please specify>

b. Official address, if any: <please specify>

c. Residential address: <please specify>

2. Name and address of the respondent(s):

a. <please specify>

b. <please specify>

c. <please specify>

3. Number and date of the order appealed against and name and designation of the

officer/ authority who passed the order (enclose copy), or a statement of a decision,

action or omission of the procuring entity in contravention to the provisions of the

Act by which the appellant is aggrieved: <please specify>

4. If the Appellant proposes to be represented by a representative, the name and postal

address of the representative: <please specify>

5. Number of affidavits and documents enclosed with the appeal: <please specify>

6. Grounds of appeal (supported by an affidavit): <please specify>

7. Prayer: <please specify>

Place …………………………………….

Date ……………………………………

Appellant's Signature


Page 35 of 35

ANNEXURE-7: DETAILS OF SECURITY AUDIT OF WEBSITE/ WEB APPLICATION

Service/ Audit Type, Methodology & Deliverable

1) Application Security Assessment

Methodology: Different website testing techniques are employed to unearth

application security vulnerabilities, weaknesses and concerns related to

Authentication, Authorization, Session Management, Input/output

Validation, Processing Errors, Information Leakage, Denial of Service etc.

Typical issues which may be discovered in an application security audit

include Cross-site scripting, Broken ACLs/Weak passwords, Weak session

management, Buffer overflows, Forceful browsing, CGI-BIN manipulation,

Form/hidden field manipulation, Command injection, Insecure use of

cryptography, Cookie poisoning, SQL injection, Server mis-configurations,

Well-known platform vulnerabilities, Errors triggering sensitive information

leak etc. For web applications OWASP (Open Web Application Security

Project) guidelines is used for the assessment. All the assessment is carried

out using both state-of-the-art tools and manual testing methods.

2) System Performance Testing/ Monitoring

Methodology: Today’s business systems have changed dramatically at the

advent of multi-tier architecture. Organization’s need to support 3 or more tiers

involving, network infrastructure, web servers, application servers, databases,

etc. Troubleshooting and to find out the root causes of the performance

problems is the basic scope of this test. State of the art tools should be used to

monitor and analyse the network traffic/ performance issues.

To pin-point which tier is causing problems by inserting unacceptable latencies

for the end users. Isolation of the fault to the application, system or network

further speeds resolution and minimizes finger pointing among support groups

and vendors.