Request for Proposal (RFP) Document for Implementation of “Enterprise Resource Planning (ERP)” Software System (SARAS Management System) At Ajmer Milk Union, Ajmer (Rajasthan) Affiliated to Rajasthan Co-operative Dairy Federation Ltd.(RCDF), Jaipur RCDF/EDP/F.192/2013-14/ Dated 30/8/2013 Mode of Bid Submission Online though eProcurement/ eTendering system at https://eproc.rajasthan.gov.in Procuring Authority Managing Director, RCDF, „Saras Sankul‟, JLN Marg, Jaipur-302017 (Rajasthan) Date & Time of Start of Bid 30.08.2013 Date & Time of Pre-bid meeting 10.09.2013 at 11.00 AM Last Date & Time of Submission of Bid 15.10.2013 up to 4.00 PM Date & Time of Opening of Technical Bid Will be intimated later to the qualified bidders Bidding Document Fee: Rs. 5000/- (Rupees Five Thousand only) Name of the Bidding Company/ Firm: Contact Person (Authorised Bid Signatory): Correspondence Address: Mobile No. Telephone & Fax Nos.: Website & E-Mail: Rajasthan Co-operative Dairy Federation Limited Saras Sankul, JLN Marg, Jaipur-302017 Phone: 0141-270250108 Fax: 0141-2702537 Web: http://www.sarasmilkfed.rajasthan.gov.in, Email: [email protected]
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Rajasthan Co-operative Dairy Federation Limited Saras ...sarasmilkfed.rajasthan.gov.in/Tender/RFP-ERP-Ajmer-30082013.pdf · ANNEXURE-7: DECLARATION BY BIDDER {TO SIGNED
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Request for Proposal (RFP) Document for
Implementation of
“Enterprise Resource Planning (ERP)” Software System
(SARAS Management System)
At
Ajmer Milk Union, Ajmer (Rajasthan)
Affiliated to Rajasthan Co-operative Dairy Federation Ltd.(RCDF), Jaipur
RCDF/EDP/F.192/2013-14/ Dated 30/8/2013
Mode of Bid Submission Online though eProcurement/ eTendering system at https://eproc.rajasthan.gov.in
7) The procuring entity reserves the complete right to cancel the bid process and reject any or all
of the Bids.
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8) No contractual obligation whatsoever shall arise from the bidding document/ bidding process
unless and until a formal contract is signed and executed between the procuring entity and the
successful bidder.
9) Procurement entity disclaims any factual/ or other errors in the bidding document (the onus is
purely on the individual bidders to verify such information) and the information provided therein
are intended only to help the bidders to prepare a logical bid-proposal.
10) The provisions of RTPPA Act 2012 and Rules thereto shall be applicable for this
procurement. Furthermore, in case of any inconsistency in any of the provisions of this bidding
document with the RTPP Act 2012 and Rules thereto, the later shall prevail.
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2. PROJECT PROFILE & BACKGROUND INFORMATION
2.1. Introduction – About Rajasthan Co-operative Dairy Federation
Dairy development was initiated by the state government in the early seventies under the
auspices of Rajasthan State Dairy Development Corporation (RSDDC) registered in 1975.
Two years later RCDF assumed responsibility for many of the functions of RSDDC. It became
the nodal agency for implementation of operation flood in the state.
Rajasthan Cooperative Dairy Federation (RCDF) set up in 1977 as the implementing agency
for dairy development programmes in Rajasthan is registered as a society under the Rajasthan
cooperative societies act 1965.
The Federation is a State level apex co-operative organization owned by its member unions
each of which, in turn, is owned the dairy co-operative societies in its area of operation which
are themselves owned by farmer members. The Federation has a board of directors which has
overall responsibility for the planning policies, financial resource mobilisation and
management, member and public relations as well as liaison with agencies of the state and
central government, financing institutions etc. The Federation has a chief executive designated
as Managing Director.
2.2. Three Tier Structure
The dairy co-operative movement operates on three tier system wherein farmer members own
dairy co-operative societies (DCS) which own district milk producer's union. The unions
collectively own the RCDF. It is a vertically integrated structure that establishes a direct linkage
between those who produce the milk and those who consume it.
Federation - Provides service & support to unions. Marketing within & outside state, Liaison
with government and NGO agencies, mobilisation of resources & coordinating & planning
programmes / projects.
Union - Develops village milk cooperative network, procures milk from DCS, processes &
markets. Sale of cattle feed and related inputs, promotion of cross breeding through AI and
NS, promotion of fodder development and general support & supervision to DCS.
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DCS - Provides input services (AH, AI), local sale of milk to its members and procurement of
milk.
2.3. Project Objective
The RCDF desires to replace Ajmer Milk Union‟s current standalone software with an
integrated system that will improve productivity and provide a long-term solution to manage &
control the dairy activities efficiently.
The RCDF desires to replace the current systems with a state-of-the-art solution, embracing
best business practices embedded in the software.
The RCDF seeks a vendor that will continually enhance the proposed solution to support
industry best practices and requirements for Dairy Industry.
The RCDF intends to implement a Commercial-off-the-shelf (COTS) software package to limit
the amount of customizations (i.e., changes to source code) made to the base application.
The RCDF seeks a system that includes easy-to-use reporting tools that will enable end users
to access information stored in a single, integrated relational database for analysis without
requiring programmer support.
The RCDF desires to establish uniform standards for excellence in operations, quality
management, customer service, human resource management, financial management and
performance reporting.
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The RCDF requires a single, integrated solution that offers Material management, production,
Sales and Distribution, Financial Management, payroll and human resource management
functionality, to the degree that this is possible through a single vendor. Vendors may propose
an integrated, single source solution including their own or a third party product in order to
provide the required functionality. The RCDF will consider all solutions fairly on the basis of
overall functionality, value and price as further detailed in the section on evaluation criteria.
2.4. The Background of the Project
1) RCDF believes that e-Governance is an opportunity to transform the corporation‟s
commitment to be consumer centric, provide cost-effective services and enhance
governance through improved access to accurate information and transparent and
responsive institution.
2) The mission of RCDF in investing in the COTS based applications is to:
a. Improve quality of service, improve efficiency and practice better control
b. Establish uniform standards for excellence in operations, quality management,
customer service, human resource management, financial management and
performance reporting
c. Adopt the global best practices in different spheres of Management of Public Sector
operations, procurement, materials management, human resource management,
quality management, customer service, financial management, accounting and
performance management.
3) However over the years with the growth in the business and scale of operations, and with
increasing demands/need for customer service, quick/efficient transactions etc, the current
ICT systems are proving to be inadequate.
4) With recognition, RCDF has embarked on a comprehensive turnaround plan through
effective deployment of ICT tools, to provide fast, efficient, comprehensive best-in-class
service to its customers and to attract more number of members in order promote and
develop dairy development in the state of Rajasthan.
5) The key business objectives of the investments in ICT tools by RCDF are:
a. Business process integration of all the back end operations and customer facing
activities of the milk union.
b. Promote customer centric administration by making all the activities right from booking
till billing, accurate, customer friendly and convenient.
c. Facilitate strict adherence to norms of governance and build processes to ensure the
highest degree of compliance
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d. Reduce delays and ensure promptness in delivery of services to customers through
integrated processes
e. Improve administrative processes by cutting cost, managing performance, and
creating empowerment internet enabled services.
2.5. Functions of Milk Union
1) Procurement of milk from the Village Dairy Co-operative Societies(DCS) of the District,
2) Arranging transportation of raw milk from the DCS to the Milk Union,
3) Providing input services to the producers like veterinary care, artificial insemination
services, cattle-feed sales, mineral mixture sales, fodder and fodder seed sales,
4) Conducting training on cooperative development, animal husbandry and dairying for milk
producers and conducting skill development and leadership development training for DCS
staff and Management Committee members,
5) Providing management support to the DCS along with supervision of its activities.
6) Establish chilling centres and dairy plants for processing the milk received from the
villages.
7) Selling liquid milk and milk products within the District
8) Process milk into milk products as per the requirement of State Marketing Federation.
9) Decide on the prices of milk to be paid to milk producers as well on the prices of support
services provided to members.
Ajmer Milk Union
Ajmer Milk Union procures milk through its strong network of over 670 Village level Dairy Co-
operative Society (DCS) spread in Ajmer District. Dairy arranges transportation of milk from
DCS to the receiving point at dairy plant. Payments of milk are disbursed to the milk
producers on ten-day basis.
Milk collection, processing and marketing is the core activity for Ajmer Milk Union but it also
provides other services such as cattle feed, Animal Health and Artificial Insemination services
for members.
Ajmer Milk Union sells its milk & milk products through a network of over 1500 retail outlets
spread over Ajmer city and nearby towns. Supply of liquid milk is made twice a day.
Presently Ajmer Milk Union is procuring 180 Thousand KG of milk daily and marketing 160
Thousand Lit of milk.
2.6. Brief Scope of Work implementation of Integrated ERP Software Solution
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a) The scope involves study, design, development, integration, testing and implementation of
ERP application software for Ajmer Milk Union. The Functional Requirements
Specifications (FRS) included in this document at Annexure-20 to be considered as an
integral part of the scope of work and the bidder should take it into account for effort
estimation and financials.
b) Supply and install required infrastructure at Ajmer Milk Union, Ajmer. (one node at Ajmer
cattle feed plant to be connected with the milk union)
c) The Rajasthan State Data Center (RSDC), Jaipur will be used for installing and
commissioning the ERP application.
d) After successful commissioning of the project (Go Live), providing 4 years of Operations
and Maintenance (O&M) services as per the agreed SLA.
e) The Facility Management Services, O&M support after the end of the contract, can be
extended with mutual understanding between RCDF and the SI.
f) The RCDF expects the successful bidder to provide quality & timely services. All the
activities performed during different phases of the project shall be closely monitored by
RCDF & Ajmer milk union.
g) For detailed SoW, bidders may refer to subsequent chapters/ sections of this tender
document.
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3. PRE-QUALIFICATION/ ELIGIBILITY CRITERIA
3.1. Pre- Qualification/ Eligibility Criteria for the System Integrator (SI)
1) A bidder participating in the procurement process shall possess the following minimum pre-
qualification/ eligibility criteria. The bids will be rejected by RCDF in case of non-
compliance of these below given criteria
S. No.
Basic Requirement
Specific Requirements Documents Required
1 Legal Entity The bidder should be a Proprietorship firm duly
registered either under the Rajasthan Shops &
Commercial Establishments Act, 1958 or any
other Act of State/ Union, as applicable for
dealing in the subject matter of procurement
(Note: A self-certified declaration regarding the
non-applicability of registration to any Act
should be submitted by the bidder)
OR
A company registered under Indian Companies
Act, 1956
OR
A partnership firm registered under Indian
Partnership Act, 1932/ The Limitation Liability
Partnership Act, 2008.
- Copy of valid
Registration
Certificates
- Copy of
Certificates of
incorporation
2 Financial: Turnover from IT/ ITeS
Annual Turnover of the bidder from IT/ ITeS
during each of the last three financial years,
i.e., from 01/04/2010 to 31/03/2013 (as per the
last published audited balance sheets), should
be at least Rs. 50 Crore (Rupees Fifty Crore).
CA Certificate
with CA‟s
Registration
Number/ Seal
3 Financial: Net Worth
The net worth of the bidder, as on 31/03/2013,
should be positive.
CA Certificate
with CA‟s
Registration
Number/ Seal
4 Technical Capability
The bidder must have successfully completed
or under implementation, at least One project
in India, of providing similar services i.e. COTS
Implementation , H/W Procurement and
commissioning for any Dairy industry where the
value of the assignment should be at at-least
Rs. 3.75 Crore (Rupees Three Crore Seventy
Five Lacs only) during the last three financial
years 01/04/2010 to 31/03/2013.
OR
The bidder must have successfully completed
Work Completion
Certificates from
the client; OR
Work Order + Self
Certificate of
Completion
(Certified by the
Statutory Auditor);
OR
Work Order +
Phase Completion
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S. No.
Basic Requirement
Specific Requirements Documents Required
or under implementation, at least Two projects
in India, of providing similar services i.e. COTS
Implementation , H/W Procurement and
commissioning for any Dairy industry where the
value of the assignment should be at at-least
Rs. 2.35 Crore (Rupees Two Crore Thirty Five
Lacs only) during the last three financial years
01/04/2010 to 31/03/2013.
Certificate from
the client
5 Manpower Strength
The bidder must have a minimum strength of 150 IT / software professionals / domain experts on their permanent rolls who have experience in implementing of proposed COTS solution.
Self Certification by the authorized signatory with clear declaration of staff – year of joining, level/ designation wise.
6 Tax registration and clearance
The bidder should have a registered number of
i. VAT/ CST where his business is located
ii. Service Tax
iii. Income Tax / PAN number.
The bidder should have cleared his VAT/ CST
dues up to 2013 to the Government.
Copies of relevant
certificates of
registration
VAT/ CST
clearance
certificate from
the Commercial
Taxes Officer of
the Circle
concerned
7 Certifications The bidder must possess, at the time of
bidding, a valid ISO 9001:2008 and CMMI Level
3 or above Certification.
Copy of a valid
certificate
8 Mandatory Undertaking
Bidder should: -
a) not be insolvent, in receivership, bankrupt
or being wound up, not have its affairs
administered by a court or a judicial officer,
not have its business activities suspended
and must not be the subject of legal
proceedings for any of the foregoing
reasons;
b) not have, and their directors and officers not
have, been convicted of any criminal
offence related to their professional conduct
or the making of false statements or
misrepresentations as to their qualifications
to enter into a procurement contract within a
period of three years preceding the
commencement of the procurement
A Self Certified
letter as per
Annexure-5: Self-
Declaration
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S. No.
Basic Requirement
Specific Requirements Documents Required
process, or not have been otherwise
disqualified pursuant to debarment
proceedings;
c) not have a conflict of interest in the
procurement in question as specified in the
bidding document.
d) comply with the code of integrity as
specified in the bidding document.
2) In addition to the provisions regarding the qualifications of the bidders as set out in (3.1)
above: -
a. The procuring entity shall disqualify a bidder as per the provisions under “Clause:
Exclusion/ Disqualification of bids in Chapter-5: ITB”; and
b. The procuring entity may require a bidder, who was pre-qualified, to demonstrate its
qualifications again in accordance with the same criteria used to pre-qualify such
bidder. The procuring entity shall disqualify any bidder that fails to demonstrate its
qualifications again, if requested to do so. The procuring entity shall promptly notify
each bidder requested to demonstrate its qualifications again as to whether or not the
bidder has done so to the satisfaction of the procuring entity.
3.2. Pre-Qualification Criteria for the COTS Product OEM
Pre qualification criteria for commercial off the shelf (COTS application & system software tools
like RDBMS, DMS, Workflow, Portal , Business Intelligence (BI) Search Engine product (s):
Bidder would be responsible of operations and maintenance for the entire ERP Software
System solution at Ajmer Milk Union for 4 years after the Go-live (as certified and accepted
by Ajmer Milk Union/ RCDF).
4.3.6.1. Acceptance of Successful Roll Out
a) Post Go- live of project, SI shall be responsible to provide 3 month implementation
support. This period shall not consider as part of O&M phase.
b) During implementation period SI shall be responsible to create a separate register for
all telephone call/online calls received from all project locations regard, SI shall also
keep a tracker of call resolve and pending. SI will provide a monthly compliance report
after resolving of such calls to RCDF/ Ajmer Milk Union. These calls / complaint will be
resolved by SI within define implementation support period only.
c) After successful performance of the web based application software, a separate sign-
off/acceptance shall be issued to the SI by RCDF/ Ajmer Milk Union. The sign off shall
be given only after successful resolution of all the issues/ complaint.
4.3.6.2. Deployment of Manpower for Facility Management Services
Bidder would be responsible of operations and maintenance for the entire ERP
solution at Ajmer Milk Union for 4 years after the Go-live (as certified and accepted by
Ajmer Milk Union/ RCDF)
a) Bidder shall depute the following resources at the below project locations for 4 years,
from starting day of Commissioning / Go Live of system, to trouble shoot, manage,
replace and repair the hardware/ system software onsite (if possible). The below is the
minimum requirement, however if the SI propose to increase then it can be done
without any extra financial burden to purchaser.
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S.
No. Resource
Ajmer Milk Union/ HO NOC For period of Four Years
1. Project Manager 1
2. Senior Software Engineers cum System Engineer
1
3. IT Helpdesk Engineer 2
o The bidder shall deploy one full time dedicated resident Project Manager at Ajmer
Milk Union, Ajmer.
o The bidder shall deploy one full time dedicated resident engineer at Ajmer Milk
Union, Ajmer, for purpose of System Administration and software support and
Database Management
o The bidder shall deploy 2 helpdesk operators at Ajmer Milk Union, Ajmer to log and
resolve complaints of the project locations.
b) Also, it would be the responsibility of the SI to retain the deployed manpower for during
currency of contract, in the event of a resource leaving the employment with SI, the
same shall be immediately replaced with another resource of equivalent capability in
terms of qualifications and experience. All such events should be notified prior to
Ajmer Milk Union.
c) During and after the end of the project period, the SI shall refrain from canvassing
Ajmer Milk Union/ RCDF and any of its associates with any claim for employment of
the bidder‟s personnel deployed under the project.
d) As Hindi is Official Language of the Government of Rajasthan, the SI has to appoint
personnel having proficiency in Hindi language.
e) The staff provided by the SI will perform their duties in accordance with the instructions
given by the designated officers of RCDF/ Ajmer Milk Union from time to time. RCDF/
Ajmer Milk Union will examine the qualification, experience etc. of the personnel
provided before they are put on positions. The SI has to take approval from RCDF/
Ajmer Milk Union for the proposed staff before their deployment. RCDF/ Ajmer Milk
Union has every right to reject the personnel, if the same is not acceptable, before or
after commencement of the awarded work/ project.
f) At no time, the provided manpower should be on leave or absent from the duty without
prior permission from the designated nodal officer of Ajmer Milk Union. In case of long
term absence due to sickness, leave etc, the SI shall ensure replacements and
manning of all manpower posts by without any additional liabilities to RCDF/ Ajmer
Milk Union. Substitute will have to be provided by the SI against the staff proceeding
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on leave/ or remaining absent and should be of equal or higher qualifications/
experience.
g) The proposed services shall be normally manned from 9:00 AM to 6:00 PM but may
vary as per the requirement throughout the project period or as decided by RCDF/
Ajmer Milk Union.
h) The operational support will have to be provided through a suitable helpdesk system,
to ensure that the solution is functioning as intended and that all problems associated
with operation are resolved satisfactorily.
4.3.6.3. Preventive Maintenance Services
This activity shall be carried out at least once in every quarter in addition to the normal
maintenance required and sub activities are detailed as below:
a) Check for any loose contacts in the cables & connections.
b) Extract the log reports, study, draw logical conclusions, do fixes and then submit the
final report to RCDF / Ajmer Milk Union.
c) Conduct preventive maintenance (including inspection, testing, satisfactory execution
of diagnostics and necessary repairing of the equipment)
d) Cleaning and removal of dust and dirt from the desktop and printers of all supplied
equipment‟s.
4.3.6.4. Corrective Maintenance Services
a) Troubleshooting of hardware problem of all supplied equipment‟s and rectification of
the same.
b) Troubleshooting of OS and databases etc., and provide solutions for the same.
c) Documentation of problems, isolation, cause and rectification procedures for building
knowledge base for the known problems.
4.3.6.5. Asset Management Services
a) The bidder shall be required to create database of all IT assets like hardware,
software, peripherals, etc (supplied by SI for this project)., by recording information like
configuration details, serial numbers, licensing agreements, warranty and AMC details,
etc.
b) Record installation and removal of any equipment from the network and inform Ajmer
Milk Union even if it is temporary.
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c) Create Software inventory with information such as Licenses, Version Numbers and
Registration Details
d) Register all software procured by RCDF / Ajmer Milk Union in this bid document with
respective OEMs.
e) Perform software license management and arrange for licensing contract renewal for
RCDF / Ajmer Milk Union for period of 4 years from the date of installation at no cost.
4.3.6.6. Configuration Management Services
a) The bidder shall maintain a record of hardware as well as software and all other items
supplied in this RFP including the details of policies implemented on the servers,
network, databases, web servers, etc.
b) The bidder shall keep soft copies of the configurations of each of the devices
mentioned above.
c) The bidder shall define change management procedures to ensure that no
unwarranted changes are carried out on the equipment‟s. All the changes carried out
by the bidder must be formally approved by RCDF / Ajmer Milk Union and recorded.
d) The bidder shall do proper version management of these configurations as the
configurations may be changed from time to time. This is required to ascertain changes
made to these configurations at different stages as well as have functional
configurations.
4.3.6.7. Vendor Management Services
a) The bidder shall coordinate with external vendors, network providers and & all the
project locations for upkeep of equipment deployed to meet the SLA and shall liaison
with various vendors/OEMS for related works, equipment & services.
b) The bidder should maintain database of the various vendors and service providers,
including vendors for hardware under warranty, service providers etc. with details like
contact person, telephone numbers, escalation matrix, response time and resolution
time commitments etc.
c) The bidder should, if required escalate and log calls with vendors/ OEM and other
service providers and coordinate with them to get the problems resolved.
4.3.6.8. Network Management Services
The bidder shall be responsible for:
a) Daily monitoring of Network
b) Making sure the high availability & reliability of network for these equipment‟s at all
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times and performance maintenance.
c) Checking network status and taking remedial action (Logging Calls etc) in case of
problems.
d) Sending alerts to concerned people regarding critical errors.
4.3.6.9. Server Management Services
a) The bidder shall manage the servers on end-to-end basis like server administration,
performance tuning, hardware and software support and upkeep of the server etc.
b) Handling of OS related issues, installation of OS updates and patches, re-installing OS
if required, periodic system performance tuning, monitoring server usage statistics,
network OS support, and start up and shut down of servers. The SI will also have to
resolve all the issues between the servers & software supplied under this project.
c) The bidder shall provide device/peripherals management, user management etc for the
servers.
d) The bidder shall implement operating system security/hardening and application level
security for the servers.
4.3.6.10. Support Services for Web Based Application S/W
a) Overall administration, operations, monitoring, maintenance of the deployed Web
portal, Application software and the Database to ensure the desired uptime.
b) Periodic backup and recovery of Database, application and web content.
c) During O&M period Ajmer Milk Union /RCDF may request SI, to make necessary
changes in the layout, colour schema, MIS reports format, input forms layout. However,
these changes shall be suggested keeping in view that it should not transform in
database schema. The SI shall be responsible to make these changes at no extra cost
to purchaser.
d) Design & Upload content on web portal as per instruction of Purchaser. Content
management services include (content collection, translation, conversion, design of
content upload content using CMS).
e) Web portal and application administration, support & maintenance throughout the
project period. The SI shall provide support on following activities
i. Minor changes in ERP Software System on instruction of Ajmer Milk Union /RCDF
ii. Bugs Fixing reported by Ajmer Milk Union /RCDF
iii. Back office support required to update Web Portal & Applications S/W
f) Maintain version control and archives of source code, and web site content and
database.
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4.3.6.11. MIS Reports
The SI shall have to submit certain key deliverables. However, in addition to the reports/
deliverables, SI shall prepare and submit all other required information in the desirable
format as notified by the purchaser related to project.
The formats for all the reports shall be prepared by the SI and submitted to the purchaser
for approval. The reports submitted by the SI should strictly be in the approved format only
which, if required, may be revised from time to time.
Sl.
No.
Activity Deliverable Frequency Time Frame
1. SLA Manpower Report
Attendance of Manpower deployed
Monthly Within 1 Week of end of each Month
2. SLA FMS Support (User)
Log reports of help desk, call categorizations
Daily Daily
Log Report Software Solution related “Response Time”, means time taken (after the request has been logged at the helpdesk and escalated to SI team)
Quarterly Within 1 Week of end of each Quarter
Log Report Hardware Related “Response Time”, means time taken (after the request has been logged at the helpdesk and escalated to SI team)
Quarterly Within 1 Week of end of each Quarter
3. Backup and recovery services
Log reports of backup server
Quarterly Within 1 Week of end of each Quarter
4. Configuration changes
Report on changes like configuration changes, patch upgrades, database reorganization, storage reorganization, log truncation, volume expansion, user creation, user password reset, etc.
Quarterly Within 1 Week of end of each Quarter
5. Preventive Maintenance
Equipment wise and date wise list of hardware for which
Monthly Within 1 Week of end of each Month
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Sl.
No.
Activity Deliverable Frequency Time Frame
Reports preventive maintenance was undertaken during monthly
6. Software license management
Details of software licences with renewal due date
Once During Implementation support
7. SLA Compliance Report for IT & Non IT infrastructure at Ajmer Milk Union, Ajmer
Quarterly Compliance Report for hardware complaints registered and resolved at Ajmer Milk Union, Ajmer
Quarterly Within 1 Week of end of each Quarter
8. SLA Application S/w Report
Report on performance Average time taken for opening Internet portal
Quarterly Within 1 Week of end of each Quarter
Report on availability of all application modules at RSDC
Quarterly Within 1 Week of end of each Quarter
9. SLA application S/W Support
Report on content management reported and Time to upload
Quarterly Within 1 Week of end of each Quarter
Report on minor changes reported and time taken to complete
Quarterly Within 1 Week of end of each Quarter
Report on incident reporting of Bugs fixing reported and time taken to resolve
Quarterly Within 1 Week of end of each Quarter
4.3.7. Change Request Management Services
a) Ajmer Milk Union envisaged that ERP Software System should have integration with
existing application (if any). The requirement for integration shall be finalise in
consultation with Ajmer Milk Union as and when these projects will be operational. The
required integration shall be done through change request management system.
Following are envisaged existing application but not limited to these to be considered
for change request.
Integration with UIDAI
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Any other as per requirement
b) RCDF/Ajmer Milk Union may at any time, by a written order given to the selected
bidder, make changes within the general scope of the Agreement in any one or more of
the following: -
o Designs, specifications, requirements which software or service to be provided
under the Agreement are to be specifically developed and rendered for the Ajmer
Milk Union
o The method of deployment, shipping or packing.
o Schedule for Installation Acceptance.
o The place of delivery and/or the services to be provided by the selected bidder.
c) The steps to be followed in change request/ management procedure has been
described in Chapter for Change Management of this RFP.
4.3.8. Third Party Audit (TPA)
i. A third party audit may be got done by Ajmer Milk Union at its own cost. The TPA
would be selected separately by the Ajmer Milk Union.
ii. The audit may cover one or more of the following aspects of the project: -
Vulnerability Assessment of the critical servers and network devices
Penetration testing of the systems and networks (External and Internal)
Application Security Assessment
System Performance Testing/ Monitoring
Review and Assessment of Security Policies
iii. The audit will study execution of the project by SI and verify the executed work against
entire scope envisaged in the RFP. If TPA report suggests any modification / alteration
to meet RFP requirement / adherence then SI shall be required to do the needful
without any additional financial implication to the purchaser.
iv. The TPA activity will be one time and will be initiated after start of the FMS phase.
v. The bidder shall be required to share the testing documents and standards with the
designated third party wherever applicable/ required.
vi. Based on the audit reports submitted by the TPA, the selected bidder shall make the
required changes to the solution deployed (as per RFP) and incorporate the
suggestions of the auditor at no extra cost. The purchaser may recover costs from the
pending payments or performance security on failure of the bidder to make the required
changes.
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4.4. Project Duration
As per RFP, the ERP Software System at Ajmer Milk Union project will likely to achieve Go
Live status within 41 weeks of award of contract. Handholding this will be followed by 4
years of operations and maintenance phase post successful commissioning of the project
i.e. after Go-Live
4.5. Roles & Responsibilities (Stakeholder-Wise)
A contract monitoring committee will be constituted for overall monitoring of the progress of
ERP Software System at Ajmer Milk Union. The contract monitoring committee will be
appraised on the periodic developments by the bidder. The contract monitoring committee
shall consist of the members of RCDF and Ajmer Milk Union.
a) Responsibilities of Ajmer Milk Union
To formulate a nodal team for the project responsible for end to end coordination and
execution of the ERP Software System for Ajmer Milk Union. To provide necessary
support during requirement gathering, sharing of sample reports and other IT
infrastructure requirements
To identify and appoint nodal officer for facilitating the ERP project execution
Explain the functional requirements in detail to the selected bidder
Provide schedules for Hardware deployment, training, data digitization etc
Ajmer Milk Union will be responsible for providing the 2 Mbps dedicated internet
connectivity at Ajmer Milk Union .
Ajmer Milk Union will be responsible for providing the network at project location to the
SI for running ERP Software solution
To ensure active participation from the Ajmer Milk Union users
To provide information, raw data, documents (for Scanning) required to be digitized
To conduct review meetings at defined regular intervals to monitor the overall progress
of the project.
Provide feedback on changes to be in the solution to improve usability of the
application software.
Prioritize the change requests as per project objectives.
To ensure timely project milestones sign offs
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to provide readiness report from all project location after commissioning of
infrastructure
To approve and oversee the proposed training plan
To ensure close coordination of all the participants and the external agencies involved
in the project.
To review the installation, commissioning and maintenance of the software
To take steps to mitigate any potential risks that might surface during the course of the
project
Set up and administration of an issue and escalation management process.
To identify the staff at various levels who need to undergo user training
To identify employees who needs to be trained by SI for learning the technical aspects
of the ERP Software System for Ajmer Milk Union.
Ajmer Milk Union will provide dedicated telephone line at Ajmer Milk Union for
managing help desk
Handle change management
To monitor the overall progress of the project
Review of software requirement specifications, system design, hardware
sizing/Scrutiny of deliverables for their compliance with RFP specifications
Review content, methodology and pedagogy for user training
Review data migration plans and their implementation.
Review the documentation provided by the Bidder and verifies that it conforms to the
requirements.
To provide sign-off /acceptance PAT of web based application software
To provide sign-off/acceptance final FAT of web based application software and its
integration with hardware and network components
To provide acceptance of successful performance of web based application software
(post implementation)
Periodic SLA monitoring of the system deployed by the successful bidder
To ensure timely release of the payments as per agreed schedule
The Ajmer Milk Union shall be responsible to provide all the required consumables
required for the Project like printer toner cartridges, and backup media/ tapes etc.
The Ajmer Milk Union must ensure that all type of consumables required for the project,
in sufficient quantities, are readily available at each project location.
b) Rajasthan Cooperative Dairy Federation (RCDF)
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The role of RCDF for successful implementation of the Application software includes
discharging the following responsibilities:
RCDF will constitute a steering committee to monitor the implementation of project and
also resolving issues encountered during implementation of the project in consultation
with AJMER MILK UNION.
RCDF will prepare approval/escalation level hierarchy for all the deliverables.
RCDF will conduct review meetings at regular intervals to monitor the overall progress
of the project
RCDF will ensure speedy centralized issue resolution
RCDF will ensure timely sign-offs
RCDF will provide necessary infrastructure support and resources to the Bidder during
the development stage.
RCDF will co-ordinate with other Government agencies and defining responsibilities of
the Selected Bidder
RCDF will ensure compliance with the project SLAs.
RCDF will ensure that the selected bidder will make the best effort to ensure the quality
of deliverables meets the expectations of Ajmer Milk Union.
RCDF would review and approve the payment to the bidder as per SLA
c) Responsibilities of DOIT & C, GOR
Rajasthan State Data Centre (RSDC)
The SI will be provided with the required rack space and other shared hardware
infrastructure for installation and configuration of hardware and software as per BoM.
The list of shared infrastructure to be provided by RSDC has been attached as
Annexure - 21 of this RFP.
RSDC will provide infrastructure such as firewall service, directory service,
management and data storage services, which could be a shared infrastructure to all
the applications /departments in the RSDC.
Some of the key functionalities of RSDC are Central Data Repository of the State,
Secure Data Storage, Disaster Recovery, Remote Management and Service
Integration.
RSDC will provide required number of Internal and external IP at data centre for the
ERP Software application.
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RSDC will be responsible to manage all shared infrastructure to be used for
deployment of web based application software.
RSDC will be responsible to manage network connectivity of all server and other
devices to be installed by SI with RSDC.
d) Responsibilities of System Integrator (SI)
The detailed role & responsibilities of SI has already been described in the scope of work
section 4 of this RFP.
4.6. Project Deliverables, Milestones & Time Schedule
In view of the volume and complexity of the ERP Software System for Ajmer Milk Union,
bidder is expected to carry out all ground work for implementation including documentation,
coordination with stakeholders of the project, site survey etc. These reports or deliverables
are to be submitted timely by bidder to the RCDF / Ajmer Milk Union to ensure the timely
and smooth execution of ERP project. Certain key deliverables are identified for each of the
parts/stages, which are mentioned hereunder.
However, bidder has to prepare and submit any required information in form of Reports /
excel sheet / document desired by Ajmer Milk Union related to ERP Software System other
than defined hereunder in the table.
The milestones and deliverables for the implementation of ERP project would be as
UNION application) server & provide access to RCDF/ Ajmer Milk Union through Public IP over internet) and Test Results
Testing of application T5= T4 + 4 weeks
UAT Sign off of User acceptance of AJMER MILK UNION application
Final Deployment of AJMER MILK UNION application software and web portal on production server and integration with Email solution, SMS gateway and payment gateway
T6= T5 + 2 week
Handing over of Source code and Server and client edition usage user based perpetual licenses in the name of the purchaser for the various third party utility tools/system software used by the bidder to run the application.
T7=T6 + 2 week
Handing over of COTS Server and client edition User based perpetual licenses in the name of the purchaser
(In case of subsequent phases additional user licenses of COTS )
T8=T6 + 2 week
Site Preparation, Procurement, Installation and commissioning of IT & Non IT infrastructure all project locations
Hardware deployment plan, in accordance to Site survey, testing methodology and Bill of quantity agreeable to the AJMER MILK UNION/RCDF
T + 4 weeks
T is event marked as date of agreement by RCDF/ AJMER MILK UNION
Item Delivery, installation and commissioning reports with specification of each item supplied at AJMER MILK UNION HO
T9 + 4 week T9 is the event marked when RCDF/AJMER MILK UNION will provide schedule to deploy IT& Non IT infrastructure at AJMER MILK UNION HO
Data Digitization
Provide manpower to undertake data digitization of master data essential for UAT & Go live
(Successful completion & validation of the overall Master Data Built-up activity and its accessibility through the Website and AJMER MILK UNIONMS Application S/w)
T6 + 4 weeks
T6 is event marked as date of completion of testing of module
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Provide manpower to undertake data digitization
(Successful completion & validation of the overall Master Data Built-up activity and its accessibility through the Website and AJMER MILK UNION Application S/w)
T10 + 24 weeks
T10 is the event marked when RCDF/AJMER MILK UNION will provide schedule to data digitization related to specific module
Training
Training Completion certificate to all Nominated employees of AJMER MILK UNION as per SoW
Trainees Feedback
T11 + 4 week
T11 is the event marked when RCDF/AJMER MILK UNION will provide schedule to conduct training related to specific module
GO-Live
Installation Manuals T8 + 2 week
User manual (Role wise) with visual help kits
T8 + 2 week
FAT (Final acceptance test of hardware/software and other infrastructure
T12 =T8 + 2 week
Operation & Management (Post Go-Live)
Acceptance of Successfully Roll Out (Successfully rollout of Web portal & AJMER MILK UNION application S/W for period of minimum 2 months at all project locations (Acceptance for successful performance from AJMER MILK UNION/RCDF)
Post–Go live for period of 2 months
Acceptance Certificate from AJMER MILK UNION/RCDF
T13=T12 + 8 weeks
Support for AJMER MILK UNION Application S/W
Successfully Completion activities related to maintenance of
MIS reports related to software application maintenance & support as defined in Sow, Operation and maintenance defined in RFP
T13 + 4 years
4 year from date of go-live
Handing over of Yearly license of COTS solution and database with comprehensive OEM
T13 + 1 week
for subsequent years it should be within one week from start of next
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web portal & application S/w , defined in SoW section.
support O&M Year
Handing over yearly licence comprehensive OEM support (over phone & online) for all third party tools/system software used by bidder to run application.
T13 + 1 week
for subsequent years it should be within one week from start of next O&M Year
FMS During O&M Successful completion of O&M Activities and submission of associated deliverables every quarter during the O&M Phase of the project (4 Years from Go live)
MIS reports as per SOW, Operation & maintenance in RFP
T13 + 4 years from go live
Helpdesk for the technical & functional scope
As per frequency defined in RFP
Quarterly Compliance Report on hardware complaints registered and solved to the hardware & software at AJMER MILK UNION HQ
MIS reports as per O&M defined in RFP
T18+ 4 years from go live
Infrastructure & Hardware Maintenance at AJMER MILK UNION Project Locations
Successfully Completion activities related to Hardware maintenance supplied at project location defined in SoW section During O&M period of 4 years for maintenance of hardware supplied
After go live + Within 1 Week of end
of each Quarter
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5. INSTRUCTION TO BIDDERS (ITB)
1) Sale of Bidding/ Tender Documents
a) Mode of bid submission is online through eProcurement/ eTendering portal of Government
of Rajasthan (https://eproc.rajasthan.gov.in) The sale of bidding documents shall be
commenced from the date of publication of Notice Inviting Bids (NIB). The complete
bidding document shall also be placed on the State Public Procurement Portal
(http://sppp.raj.nic.in) and portal of RCDF(http://sarasmilkfed.rajasthan.gov.in) The
prospective bidders shall be permitted to download the bidding document from the
websites and pay its price while submitting the Bid to the procuring entity.
b) Bidding documents purchased by Principal of any concern may be used by its authorised
sole selling agents/ marketing agents/ distributors/ sub-distributors and authorised dealers
or vice versa.
2) Pre-bid Meeting/ Clarifications
a) Any prospective bidder may, in writing, seek clarifications from the procuring entity in
respect of the bidding documents.
b) A pre-bid conference is also scheduled by the procuring entity as per the details mentioned
in the NIB and to clarify doubts of potential bidders in respect of the procurement and the
records of such conference shall be intimated to all bidders and where applicable, shall be
published on the respective websites.
c) The period within which the bidders may seek clarifications under (a) above and the period
within which the procuring entity shall respond to such requests for clarifications shall be as
under: -
a. Last date of submitting clarifications requests by the bidder: as per NIB
b. Response to clarifications by procuring entity: as per NIB
d) The minutes and response, if any, shall be provided promptly to all bidders and shall be
published on the respective websites.
3) Changes in the Bidding Document
a) At any time, prior to the deadline for submission of Bids, the procuring entity may for any
reason, whether on its own initiative or as a result of a request for clarification by a bidder,
modify the bidding documents by issuing an addendum in accordance with the provisions
Submission of SRS Software Requirement Specifications (SRS)
15 % of CAPEX for Proposed Software Application (S No 1-6 Table A3 of Fin. Bid)
SRS Acceptance Letter / SRS Sign-off
Development of Web Portal & Proposed ERP Application S/w
System Design Document (SDD)
60% of the COTS and other software CAPEX (Table A1 part –II )
and
55 % of CAPEX for proposed Application S/w (Table A3 of Fin. Bid)
UAT Acceptance Letter/UAT Sign off
Item Delivery, installation and commissioning reports for RSDC as proposed by the bidder in bid.
Deployment of proposed application software and web portal on staging server
Testing Methodology including test cases and test plan and Test Results
PAT Sign off (Partial
Acceptance Test of ERP
application)
Installation of COTS solution RSDC, inclusive of PORTAL, DMS and workflow tools
Final Deployment of ERP application software and web portal on production server and integration with Email solution, SMS gateway and payment gateway
UAT Sign off of web portal and application Software
Handing over of Source code and licenses in the name of the purchaser for the various middleware/ Portal/ and third party tools used by the bidder to run the application.
RCDF: RFP for Implementation of ERP Software System at Ajmer Milk Union, Ajmer
GO-Live Installation Manuals 20% of the COTS and other software CAPEX (Table A1 part –II )
20 % of CAPEX for ERP Application S/w (Table A3 of Fin. Bid)
Final Acceptance from Ajmer Milk Union / RCDF
User manual (Role wise) with visual help kits
FAT (Final acceptance test )
Acceptance of Successfully Roll Out (Successfully rollout of Web portal & ERP application S/W for period of minimum 6 months. (Acceptance for successful performance from Ajmer Milk Union/ RCDF)
Monthly compliance report on compliant registers and bugs fixing
Remaining 10% CAPEX for Web portal & ERP Application S/w (table A3 of Fin. Bid) shall be paid after successful go live
20% of the COTS and other software CAPEX (Table A1 part –II )
FMS During O&M Successful completion of O&M Activities and submission of associated deliverables every quarter during the O&M Phase of the project.
Manpower Supply for period of 4 years at Ajmer Milk Union as per requirement mentioned in SoW (operation & maintenance) to manage services
6.25% of the total OPEX for FMS for 16 quarters i.e. 4 Years (SN 1 Table B1 of Financial Bid)
Approval in line with SLA from Purchaser on Successful completion of O&M Activities and submission of associated deliverables every quarter during the O&M Phase of the project.
Helpdesk for the technical & functional scope
MIS reports as per SOW Operation & maintenance
OEM Support for ERP License
MIS reports
Supply of yearly license
6.25% of the total OPEX for OEM Licences support per quarter for
Supply of yearly license Comprehensive OEM support through (Phone
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Successfully Completion activities related to OEM Support
Comprehensive OEM support through (Phone & Online) for all third party tools/COTS used by SI to run ERP application software
16 quarters i.e. 4 Years (Table B2 of Financial Bid)
& Online) for all third party tools/COTS used by SI to run ERP application software
Portal and ERP Application S/W Support
Successfully Completion activities related to maintenance of web portal & ERP application S/w , defined in SoW section
MIS reports
Successfully Completion activities related to maintenance of web portal & ERP application S/w , defined in SoW section
6.25% of the total OPEX for Website and Application S/w per quarter for 16 quarters i.e. 4 Years (Table B3 of Financial Bid)
Successfully Completion activities related to maintenance of web portal & application S/w , defined in SoW section
(ii) Infrastructure
Infrastructure & Hardware Maintenance supplied at all project locations
Successfully Completion activities related to Hardware maintenance supplied at project location defined in SoW section
During O&M period of 4 years for maintenance of hardware supplied
Quarterly Compliance Report on hardware complaints registered and solved to the hardware at DC
MIS reports
Remaining 35% CAPEX of (Table A1-Part-I of Fin. Bid) shall be paid in 16 equal quarterly instalments during the O&M phase of the project i.e. 2.1875% per Quarter
Approval in line with SLA from Purchaser on Successfully Completion activities related to Hardware maintenance supplied at RSDC as defined in SoW
Quarterly Compliance Report on hardware complaints registered and solved
MIS reports
Remaining 35% CAPEX of (Table A2 of Fin. Bid) shall be paid in 16 equal quarterly instalments during the O&M phase of the project i.e. 2.1875% per Quarter
Approval in line with SLA from Purchaser on Successfully Completion activities related to Hardware maintenance supplied at Ajmer Milk Union as defined in SoW
a) The supplier‟s/ selected bidder‟s request for payment shall be made to the purchaser in
writing, accompanied by invoices describing, as appropriate, the goods delivered and related
services performed, and by the required documents submitted pursuant to general conditions
of the contract and upon fulfillment of all the obligations stipulated in the Contract.
b) Due payments shall be made promptly by the purchaser, generally within sixty (60) days after
submission of an invoice or request for payment by the supplier/ selected bidder, and the
purchaser has accepted it.
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c) The currency or currencies in which payments shall be made to the supplier/ selected bidder
under this Contract shall be Indian Rupees (INR) only.
d) All remittance charges will be borne by the supplier/ selected bidder.
e) In case of disputed items, the disputed amount shall be withheld and will be paid only after
settlement of the dispute.
f) Payment in case of those goods which need testing shall be made only when such tests have
been carried out, test results received conforming to the prescribed specification.
g) Any penalties/ liquidated damages, as applicable, for delay and non-performance, as
mentioned in this bidding document, will be deducted from the payments for the respective
milestones.
h) Taxes, as applicable, will be deducted/ paid as per the prevalent rules and regulations.
2) Service Level Standards/ Requirements/ Agreement
Service level Agreement - SLA defines the terms of the successful bidder‟s responsibility in
ensuring the performance of the hardware, software & other equipment‟s supplied for Ajmer
Milk Union, Ajmer project based on the agreed performance indicators as detailed in the
agreement. This defines various Service Levels for various components of the project, which
shall be considered in the Service Level Agreement with SI. The service level agreement has
been given at Annexure–16
The proposed SLA is indicative and subjected to be changed after review by the project
steering committee
3) Change Requests/ Management
a) An institutional mechanism will be set up for taking decisions regarding requests for
changes. The Purchase Committee will set up a Change Control Committee with members
from the procurement agency and the selected bidder. If it is unable to reach an
agreement, the decision of the Purchase Committee will be final.
b) RCDF may at any time, by a written order given to the bidder , make changes within the
general scope of the Agreement in any one or more of the following: -
Designs, specifications, requirements which software or service to be provided under
the Agreement are to be specifically developed and rendered for RCDF.
The method of deployment, shipping or packing.
Schedule for Installation Acceptance.
The place of delivery and/or the services to be provided by the bidder.
c) The change request/ management procedure will follow the following steps: -
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Identification and documentation of the need for the change - The information related to
initiator, initiation date and details of change required and priority of the change will be
documented by RCDF.
Analysis and evaluation of the Change Request - Impact of the change in terms of the
estimated effort, changed schedule, cost and the items impacted will be analysed and
documented by the bidder.
Approval or disapproval of the change request – RCDF will approve or disapprove the
change requested including the additional payments for software development, quoted
man-month rate shall be used for cost estimation, efforts of all technical resources-
7 Disk Drives 2 x 600GB 6Gbps10K SAS Hard Disk Drive, Server should support Hardware Raid controller supporting Raid 0 and 1.
8 Graphics Controller
16MB SDRAM
9 Ethernet Adapter Server should be configured with 4 Number of 1G Ethernet ports, also support FCOE and ISCSI functionality on demand.
10 Fiber Channel HBA Connectivity
1x Dual Port 8Gbps Fiber Channel Expansion Adapter. PCIe slot should also support 16Gbps Fiber Channel ports from Day1.
12 I/O Expansions 2 x PCI Express 3.0 interface
16 Warranty 3 Years Onsite Warranty
17 USB USB ports: one external. Two internal for embedded hypervisor
18 Failure Alerting Mechanism
The server should be able to alert impending failures on maximum number of components. The components covered under alerting mechanism should at least include Processor, memory and HDDs
19 Server Management Software
Server should be supplied with OEM Server Management software
20 OS & virtualization Support
Microsoft Windows Server 2008 R2, Red Hat Enterprise Linux 5 and 6, SUSE Linux Enterprise Server 10 and 11, VMware ESX, ORACLE Enterprise Linux Bidder should quote OS and Virtualization Software from same OEM.
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Item No.2 Web/ Application Blade Servers (2) in High Availability
Sl. No
Features Specifications Required Compliance (Y/N)
1 CPU 2 X Intel Xeon Quad Core E5-2609 CPU @ 2.4 GHz or better
7 Disk Drives 2 x 600GB 6Gbps10K SAS Hard Disk Drive, Server should support Hardware Raid controller supporting Raid 0 and 1.
8 Graphics Controller
16MB SDRAM
9 Ethernet Adapter Server should be configured with 4 Number of 1G Ethernet ports, also support FCOE and ISCSI functionality on demand.
10 Fiber Channel HBA Connectivity
1x Dual Port 8Gbps Fiber Channel Expansion Adapter. PCIe slot should also support 16Gbps Fiber Channel ports from Day1.
12 I/O Expansions 2 x PCI Express 3.0 interface
16 Warranty 3 Years Onsite Warranty
17 USB USB ports: one external. Two internal for embedded hypervisor
18 Failure Alerting Mechanism
The server should be able to alert impending failures on maximum number of components. The components covered under alerting mechanism should at least include Processor, memory and HDDs
19 Server Management Software
Server should be supplied with OEM Server Management software
20 OS & virtualization Support
Microsoft Windows Server 2008 R2, Red Hat Enterprise Linux 5 and 6, SUSE Linux Enterprise Server 10 and 11, VMware ESX, ORACLE Enterprise Linux 6.3 Bidder should quote OS and Virtualization Software from same OEM.
Item No.3 Staging Blade Servers (1)
Sl. No
Features Specifications Required Compliance (Y/N)
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1 CPU 2 X Intel Xeon Quad Core E5-2609 CPU @ 2.4 GHz or better
2 Cache L3 10 MB of L3 Cache
3 Chipset Intel Chipset C600
4 Memory 64 GB DDR-3 LR DIMMS Memory Upgradeable to 384 GB
7 Disk Drives 2 x 600GB 6Gbps10K SAS Hard Disk Drive, Server should support Hardware Raid controller supporting Raid 0 and 1.
8 Graphics Controller
16MB SDRAM
9 Ethernet Adapter Server should be configured with 4 Number of 1G Ethernet ports, also support FCOE and ISCSI functionality on demand.
10 Fiber Channel HBA Connectivity
1x Dual Port 8Gbps Fiber Channel Expansion Adapter. PCIe slot should also support 16Gbps Fiber Channel ports from Day1.
12 I/O Expansions 2 x PCI Express 3.0 interface
16 Warranty 3 Years Onsite Warranty
17 USB USB ports: one external. Two internal for embedded hypervisor
18 Failure Alerting Mechanism
The server should be able to alert impending failures on maximum number of components. The components covered under alerting mechanism should at least include Processor, memory and HDDs
19 Server Management Software
Server should be supplied with OEM Server Management software
20 OS & virtualization Support
Microsoft Windows Server 2008 R2, Red Hat Enterprise Linux 5 and 6, SUSE Linux Enterprise Server 10 and 11, VMware ESX, ORACLE Enterprise Linux 6.3 Bidder should quote OS and Virtualization Software from same OEM.
Item No.4 DNS/ Backup Blade Servers (1)
Sl. No
Features Specifications Required Compliance (Y/N)
1 CPU 2 X Intel Xeon Quad Core E5-2609 CPU @ 2.4 GHz or better
2 Cache L3 10 MB of L3 Cache
3 Chipset Intel Chipset C600
4 Memory 32 GB DDR-3 LR DIMMS Memory Upgradeable to 384 GB
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7 Disk Drives 2 x 600GB 6Gbps10K SAS Hard Disk Drive, Server should support Hardware Raid controller supporting Raid 0 and 1.
8 Graphics Controller
16MB SDRAM
9 Ethernet Adapter Server should be configured with 4 Number of 1G Ethernet ports, also support FCOE and ISCSI functionality on demand.
10 Fiber Channel HBA Connectivity
1x Dual Port 8Gbps Fiber Channel Expansion Adapter. PCIe slot should also support 16Gbps Fiber Channel ports from Day1.
12 I/O Expansions 2 x PCI Express 3.0 interface
16 Warranty 3 Years Onsite Warranty
17 USB USB ports: one external. Two internal for embedded hypervisor
18 Failure Alerting Mechanism
The server should be able to alert impending failures on maximum number of components. The components covered under alerting mechanism should at least include Processor, memory and HDDs
19 Server Management Software
Server should be supplied with OEM Server Management software
20 OS & virtualization Support
Microsoft Windows Server 2008 R2, Red Hat Enterprise Linux 5 and 6, SUSE Linux Enterprise Server 10 and 11, VMware ESX, ORACLE Enterprise Linux 6.3 Bidder should quote OS and Virtualization Software from same OEM.
Item No.5 SAN Storage*
Sl. No
Features Specifications Required Compliance (Y/N)
1 RAID controller Dual Active Controller with no single point of failure in the storage array. RAID Array supporting at least Raid Levels 0, 1, 5, 6 and 10.
2 Cache
1)The SAN Storage system should have at least 16GB Data Cache for SAN Data. 2) The data in cache shall not be lost in the case of power failure.
3 Host Interface 1) Storage system should be configured with 8 x 8Gbps FC and 4 x 1G iSCSI front-end ports and should support 10Gbps front end ports.
4 Support Drives
The storage subsystem shall support 300/600/900 GB SAS disk and 2 /3 TB or higher SATA/Nearline disk drives.
Storage should support SSD drive for data storage purpose .The storage shall also support the functionality to automatically move the data from lower performing disk to SSD, based on the performance requirement. Required licenses for the same, shall be provided.
5 San Supported All Standard SAN Switch needs to be supported.
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6 Disk Scalability
The storage should be configured with usable capacity of 5TB usable in RAID5 & 8TB RAW using 600GB SAS drives. The storage should be scalable to at least 120 drives without changing controller.
7 Availability
1)Should offer dual active-active and failover controllers Should offer redundant power supplies and cooling units Should support hardware based RAID 0, 1, 5 and 10 Should support LUN Masking and software for the same should be configured.
8 Licensing
Licenses for software (Storage Array Management, Volume Copy, multipathing software for host) should be provide as part of the solution
System should be configured with necessary multi pathing components for high availability
Licenses for 64 snapshots.
9 Management
The storage system shall be configured with GUI based management software as below: •Monitor and manage the storage array •Configuring PIT‟s •LUN management. •Storage Component replacement, etc.
10
Operating System Support
The storage system shall support the latest OS releases & Cluster of the following mentioned servers / OS:- CISC/RISC/EPIC-based Servers running Microsoft, HP, IBM, Sun, Linux
Item No. 6 Blade Chassis (1)
Sl. No
Features Specifications Required Compliance (Y/N)
1
Form Factor
Max 10U Rack mounted Chassis to house at least 14 Compute Nodes. Chassis configured should not only support current generation of processors but should support future processor technology to provide an investment protection made today.
2
IO Modules Min Four high-speed switch bays capable of supporting I/O architectures in Ethernet, FiberChannel, FCoE and Infiniband
3
Ethernet IO Module (1GB)
2 x 1GBPS Ethernet switch with L2 and L3 capabilities, VM ready support for 802.1Qbg standards. Switch configured should have following features like Non-blocking architecture with wire-speed forwarding of traffic, Media access control (MAC) address learning: automatic update, support of up to 128000 MAC addresses, VRRP for Layer 3 router redundancy, Layer 2 Trunk Failover to support active/standby configurations of network adapter teaming on compute nodes, 802.1Q VLAN tagging support on all ports, VLAN-based, MAC-based, and IP-based ACLs, Support for IEEE 802.1p, IP ToS/DSCP, and ACL-based (MAC/IP source and destination addresses, VLANs) traffic classification and processing, IPv4 and IPv6 Layer 3 functions, VMready, Simple Network Management Protocol (SNMP V1, V2, and V3).
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4
Fibre Channel IO Module
2 x 8Gb FC SAN switches required but IO Bays should support for both 8Gb and 16Gb FC SAN Switches. 4 x 8Gb SFP+ shoule be supplied along with each switch.
5
Midplane Chassis should have a highly reliable mid plane for providing connectivity of the shared resources to the compute nodes in a highly reliable manner.
6
Power Modules
Redundant power modules the provide N+N or N+1 redundancy. Power supplies configured should be 80 PLUS Platinum certified and should provide 92% efficiency at 100% load.
7
Chassis Management Module
Integrated two redundant chassis Management Modules providing IP based management of the compute nodes and vital elements like FC and Ethernet Switches. Should also provide for controlling Power, Fan management, Chassis and compute node initialization, Switch management, Resource discovery and inventory management, Resource alerts and monitoring management, Chassis and compute node power management and diagnostics for elements including Chassis, I/O options and compute nodes.
8
Management Appliance
Should provide a management appliance for comprehensive management including virtualization, networking, and storage management.
9
Network Management
Should provide for the following Network Management Capabilities for chassis internal switches: • Management of network switches from a variety of vendors. • Discovery, inventory, and status monitoring of switches. • Graphical network topology views. • Support for KVM, VMware virtual switches, and physical switches. • VLAN configuration of switches. • Integration with server management. • Per-virtual machine network usage and performance statistics provided to VMControl. • Logical views of servers and network devices grouped by subnet and VLAN.
10
Virtualization Management
Should provide following Virtualization Management Capabilities with integration to that Hypervisor manager: • Support for VMware, Hyper-V and KVM. • Creates virtual servers. • Edits virtual servers. • Manages virtual servers. • Relocates virtual servers. • Discovers virtual server, storage, and network resources and visualize the physical-to-virtual relationships.
11
Storage Management
Should provide for the following Storage Management Capabilities for integrated storage: • Discovery of physical and virtual storage devices. • Support for virtual images on local storage across
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multiple chassis. • Inventory of the physical storage configuration. • Health status and alerts. • Storage pool configuration. • Disk sparing and redundancy management. • Virtual volume management. • Support for virtual volume discovery, inventory, creation, modification, and deletion
12
System Panel LEDs on the front information panel that can be used to obtain the status of the chassis Identify, Check log and the Fault LED
13
Support for Multiple Platform
Should provide support for multiple platforms in x86 and RISC /EPIC servers within the same enclosure.
14
RACK with TFT monitor
42U Floor RACK with Dual redundent Power distibution Units & 17" TFT monitor with key board and mouse
Item No. 7: Desktops Computer
S.
No. Parameter Minimum Specifications Suggested
Compliance Y/N
1. Model Offered To be provided by bidder
2. Make Offered To be provided by bidder
3. Mandatory Certifications
OEM – ISO 9001 Manufacturer, Certified on supplied OS, DMI 2.0 compliance and support, Energy Star 5, UL certification,
4. Processor Intel Core i3-2120, 3.3 GHz, 3 MB Cache and 1066 MHz FSB or higher.
5. Chipset Intel H61 or better on Intel/OEM Motherboard
8. Monitor 47 cm (18.5 inch)or larger TFT/LED Digital Color Monitor TCO-05 certified.
9. Bays 3 Nos. or above.
10. Keyboard OEM Mechanical Keyboard with 104 keys
11. Mouse Optical with USB interface.
12. Optical Device DVD RW (Min. 16x) or higher
13. Cabinet Micro ATX
14. Ports 6 USB Ports (with at least 2 in front), 1 Serial audio port for microphone and headphone in front.
15. Network Features 10/100/1000 on board integrated Network Port with remote booting facility remote system
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S.
No. Parameter Minimum Specifications Suggested
Compliance Y/N
installation, remote wake up. 16. Multimedia Integrated Audio and Graphic Controller
17. Power Management
ACPI (Advanced Configuration and Power Management Interface)
18. Operating System Genuine latest Windows 7 professional SP1 (64 Bits) preloaded with Media and Documentation and Certificate of Authenticity
19. Office Suite Open office / Libre office
20. Antivirus Pre-installed & Norton/McAfee/ Kasper sky/tend micro /quick heal,, Internet security and Antivirus Software latest Version with 3 years subscription
21. Warranty Period Minimum 3 Years (Comprehensive Onsite)
7. Duty cycle. Min: 8,000 pages per month or above
8. Media size A4, Letter, Legal
9. Duplex Yes (Automatic Duplex)
10. Interface
Hi speed USB 2.0 or better, Built in Ethernet 10/100 Mbps Ethernet
11. Energy Star Yes
12. Cables/ Accessories/ Drivers
All the required cabled, accessories and software drivers to be included for the supplied operating system
13. Platform supported
Windows 7(32bit/ 64 bit), Win XP (32Bit/64Bit), Windows 2008 (32 Bit/64 Bit) and Windows 2003.
14. Warranty Period
Minimum 3 Years (Comprehensive Onsite)
Item No. 9 - Multi-Function Device ( A4 Size)
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S.
No. Parameter Minimum Specifications Suggested
Compliance Y/N
1. Functions Black-and-white printing, black-and-
white copying, color scanning, black-and-white faxing
2. Print speed >= 25 ppm
3. Memory 64 MB
4. Duty cycle (monthly, A4) >= 8000
5. Print quality (black, normal quality)
Up to 600 x 600 dpi
6. Duplex print options Automatic
7. Copy speed (black, draft quality, A4)
>=25 cpm
8. Copy resolution (black graphics)
600 x 600 dpi or better
9. Scan Type Flatbed, ADF
10. Optical scanning resolution Up to 1200 dpi
11. Maximum scanning size 216 x 297 mm through Flatbed/ADF
and 216 x 356 mm through ADF
12. Scan file format PDF, JPEG,TIFF
13. Standard media sizes A4, A5, B5 (JIS), executive (JIS),
16K, envelopes
14. System Interface 1 USB (compatible with USB 2.0
specifications), and 10/100 Ethernet
network port
15. Compatible operating systems
Microsoft Windows 7 (32Bit/64bit), windows 2000, Windows XP(32Bit/64bit), XP Professional (32Bit/64bit), Windows Server 2003, Windows 2008 (32Bit/64bit), Linux
16. Power requirements Input voltage 220 to 240 VAC (+/-
10%), 50/60 Hz (+/-2 Hz)
17. Warranty Period Minimum 3 Years (Comprehensive
Onsite)
Item No. 10 - L2 Switch (48 Port) Manageable
S.
No Parameter Minimum Specifications Suggested
Compliance Y/N
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S.
No Parameter Minimum Specifications Suggested
Compliance Y/N
1 Interface 10/100/1000 BASE-TX Ports : 48 : Combo 10/100/1000 BASE-T/SFP : Minimum 2 : RS 232 Console Port/RJ45 serial console port : Gigabit &100 BASE-FX Fiber Support on SFP
2 Performance Switch Capacity : 96 Gbps or more with non blocking architecture: 64-Byte Packet Forwarding Rate: 65 Mpps or More
3 Layer-2 Features IGMP Snooping v1,v2 (Upto 256 groups),IGMPV3 IGMP Snooping Fast leave 802.1D Spanning Tree 802.1w Rapid Spanning Tree 802.1s Multiple Spanning Trees 802.3x & Back-Pressure 802.3ad Link Aggregation (8 or More Ports per group/6 or more groups per device)
4 VLAN Port mirroring ( One to One, Many to One ) : Standard : 802.1Q VLAN IDs: 4K Dynamic VLAN groups : 128 or higher GVRP/MVRP/Equivalent
5 Quality of Services 802.1p Priority Queues standard Number of 802.1p priority Queues: 4 Queues Support WRR/Strict mode Packet classification based on : Switch Port VLAN ID TCP/UPD Port number MAC address IPv4 +IPV6 802.1p Priority TOS DSCP User defined Packet Content
6 Access Control List (Max 256 Profiles/Rules)
Multi-Layer ACL based on : Switch Port VLAN ID 802.1p Priority MAC address IPv4 DSCP Protocol type TCP/UPD Port number User defined Packet Content
7 Network Access/Security
RADIUS/TACACS+ Authentication for Management Access RADIUS Accounting for Management Access Port security (max.16MAC entries per port) 802.1X Port-based Access Control 802.1X MAC-based Access Control 802.1X Guest VLAN SSH v1, v2/ SSL v3 Traffic Segmentation Broadcast Storm Control
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S.
No Parameter Minimum Specifications Suggested
Compliance Y/N
8 Management Single IP Management Web-based GUI CLI ( Command Line Interface ) Telnet client TFTP client SNMP v1,v2c, v3 Support for RMON 1/2 group as and when required BOOTP/DHCP Client SNTP or NTP SYSLOG Dual image or fireware upgrade through TFTP /FTP server Port description Web GUI traffic/CPU Monitoring SNMP trap on MAC notification DHCP Auto Configuration DHCP relay option 82 SMTP client ( e-mail notification )externally/ Internally
1. Mandatory Certification - ISO 9001 Series Manufacturer, - Valid Test Certificate from any Govt. Approved Test/ Certifying Agency on Tendered Specs.
2. Capacity 1K VA
3. No. of Sockets Min. 3 sockets for connecting devices.
4. Battery Make Battery should be branded - ISO 9001 and 14001 certified
5. Battery backup 30 minutes on full load with Internal batteries (i.e. housing of the batteries should be within UPS)
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Sl.N
o Features Minimum Specifications Suggested
Compliance Y/N
6 Cables With necessary cable and plug
Item No. 12 Network Passive Work
S. No. Features Minimum Specifications Suggested Compliance Y/N
1. Common
All specifications for components & cabling to be tested up to 250 MHz , UL *R listed & verified
2. UTP cable
The UTP Cable Shall meet the requirement w.r.t maximum d.c resistance, balance and unbalance, maximum PR to GND Capacitance and attenuation losses as applicable to the category 6,unshielded UTP Cable and corresponding ASTM Standards as mentioned there in. Cable shall have Standard marking and designation as applicable in line with the international standard such as CSA/UL. This item shall be accepted based on OEM certificate.
3. 24 port Patch Panel
110 wiring block at rear end & RJ 45 jack on front panel, 19” rack mountable, should confirm or deviance exceed the EIA/TIA 568 B standards for CAT 6, Metallic /steel high strength & 1U height, confirm EIA/TIA 568 B wiring pattern, should have routing rings & ties and labeling strips for identification, UL *R Listed & verified.
4. Information outlets
Surface mount box with single RJ 45 socket, should confirm or exceed the EIA/TIA 568 B standards for CAT 6, provision for dust cover, labeling icons & strips, anchors for stain relief cable entry, UL *R listed & verified
5. Patch Cord
Should confirm or exceed the EIA/TIA 568 B standards for CAT 6, Factory molded boots on RJ 45 plugs at both ends, UL *R listed & verified, Option for color – Grey, Blue, Red & Green & cross over cable Length - 3 feet Length – 10 feet Length – 7 feet
Note: All the supplied Hardware/ Software should be Interoperable, IPv6 ready and in
compliance with the policies/ guidelines issued by DIT, GoI in this regard. Also, the bidder is to
quote/ propose only one make/ model against the respective item.
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All the equipment to be hosted at RSDC should be rack mountable and the selected bidder shall
have to mount the equipment in Rack(s) with required accessories/ cables/ screws etc. All the
supplied Hardware/ Software should be IPv6 ready.
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ANNEXURE-3: PRE-BID QUERIES FORMAT {to be filled by the bidder}
Name of the Company/Firm:
Bidding Document Fee Receipt No. ___________ Dated___________ for Rs. _____________/-
Name of Person(s) Representing the Company/ Firm:
Name of Person Designation Email-ID(s) Tel. Nos. & Fax Nos.
Company/Firm Contacts:
Contact Person(s) Address for Correspondence
Email-ID(s) Tel. Nos. & Fax Nos.
Query / Clarification Sought:
S.No. RFP Page No.
RFP Rule No.
Rule Details Query/ Suggestion/ Clarification
Note: - Queries must be strictly submitted only in the prescribed format (.XLS/ .XLSX/ .ODF).
Queries not submitted in the prescribed format will not be considered/ responded at all by the
procuring entity. Also, kindly attach the coloured scanned copy of the receipt towards the
submission of the bidding/ tender document fee.
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ANNEXURE-4: BIDDER’S AUTHORIZATION CERTIFICATE {to be filled by the bidder}
To,
______________________________,
______________________________,
I/ We {Name/ Designation} hereby declare/ certify that {Name/ Designation} is hereby authorized
to sign relevant documents on behalf of the company/ firm in dealing with NIB reference No.
______________________ dated _________. He/ She is also authorized to attend meetings &
submit technical & commercial information/ clarifications as may be required by you in the course
of processing the Bid. For the purpose of validation, his/ her verified signatures are as under.
Thanking you,
Name of the Bidder: - Verified Signature:
Authorised Signatory: -
Seal of the Organization: -
Date:
Place:
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ANNEXURE-5: SELF-DECLARATION {to be filled by the bidder}
To,
______________________________,
In response to the NIB Ref. No. _____________________________ dated ___________ for
{Project Title}, as an Owner/ Partner/ Director/ Auth. Sign. of
____________________________________, I/ We hereby declare that presently our Company/
firm _________________, at the time of bidding,: -
a) possess the necessary professional, technical, financial and managerial resources and
competence required by the Bidding Document issued by the Procuring Entity;
b) have fulfilled my/ our obligation to pay such of the taxes payable to the Union and the
State Government or any local authority as specified in the Bidding Document;
c) is having unblemished record and is not declared ineligible for corrupt & fraudulent
practices either indefinitely or for a particular period of time by any State/ Central
government/ PSU/ UT.
d) does not have any previous transgressions with any entity in India or any other country
during the last three years
e) does not have any debarment by any other procuring entity
f) is not insolvent in receivership, bankrupt or being wound up, not have its affairs
administered by a court or a judicial officer, not have its business activities suspended
and is not the subject of legal proceedings for any of the foregoing reasons;
g) does not have, and our directors and officers not have been convicted of any criminal
offence related to their professional conduct or the making of false statements or
misrepresentations as to their qualifications to enter into a procurement contract within a
period of three years preceding the commencement of the procurement process, or not
have been otherwise disqualified pursuant to debarment proceedings;
h) does not have a conflict of interest as mentioned in the bidding document which
materially affects the fair competition.
i) will comply with the code of integrity as specified in the bidding document.
If this declaration is found to be incorrect then without prejudice to any other action that may be
taken as per the provisions of the applicable Act and Rules thereto prescribed by GoR, my/ our
security may be forfeited in full and our bid, to the extent accepted, may be cancelled.
Thanking you,
Name of the Bidder: -
Authorised Signatory: -
Seal of the Organization: -
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Date:
Place:
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ANNEXURE-6: CERTIFICATE OF CONFORMITY/ NO DEVIATION {to be filled by the bidder}
To,
______________________________,
CERTIFICATE
This is to certify that, the specifications of Hardware & Software which I/ We have mentioned in
the Technical bid, and which I/ We shall supply if I/ We am/ are awarded with the work, are in
conformity with the minimum specifications of the bidding document and that there are no
deviations of any kind from the requirement specifications.
Also, I/ we have thoroughly read the bidding document and by signing this certificate, we hereby
submit our token of unconditional acceptance to all the terms & conditions of the bidding
document without any deviations.
I/ We also certify that the price I/ we have quoted is inclusive of all the cost factors involved in the
end-to-end implementation and execution of the project, to meet the desired Standards set out in
the bidding Document.
Thanking you,
Name of the Bidder: -
Authorised Signatory: -
Seal of the Organization: -
Date:
Place:
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ANNEXURE-7: DECLARATION BY BIDDER {to signed by selected bidder}
I/ We declare that I am/we are Bonafide / Manufacturers/ Whole Sellers/ Sole distributor/
Authorised dealer/ dealers/ sole selling/ Marketing agent in the goods/ stores/ equipment for which
I/ We have quoted.
If this declaration is found to be incorrect then without prejudice to any other action that may be
taken, my/ our security may be forfeited in full and the bid, if any, to the extent accepted may be
cancelled.
Name of the Bidder: -
Authorised Signatory: -
Seal of the Organization: -
Date:
Place:
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ANNEXURE-8: MANUFACTURER’S AUTHORIZATION FORM (MAF) {to be filled by the OEMs}
(Indicative Format)
To,
{Procuring Entity},
______________________________,
Subject: Issue of the Manufacturer‟s Authorisation Form (MAF)
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S.No. Item No. and Description
Item No. Ref. As
per Tech. Specs
Make & Model
Unit Total Qty
Base Unit Cost in INR (incl. all
incidental charges and all Taxes but
excl. Raj. VAT)
Total Cost in INR
VAT in %
VAT
Amount
Total Cost in INR
A B C=AxB D E F=C+E
1 Desktop Computer (Incl. OS + AV + MS Office Std. edition)
Item No 1 Nos. 25
The rates shall be filled up separately in given format on
e-procurement portal
with financial bid.
2 Printer Laser Jet (B/W Duplex)
Item No 2 Nos 20
3 MFD Printer (B/W) A4 Size
Item No 3 Nos. 5
4 L 2 Switch - 48 Port Item No 4 Nos. 3
5 UPS 1 KVA Item No 5 Nos. 28
6
Network
Passive Work (I/O + CAT 6 UTP +Conduit+ Laying Charges)
Item No 6
Nos 80 Points
7 Access Point Item No 7 Nos 4
Total A2 (In Figures) – Rs
Total A2 (In Words) – Rupees
A3) CAPEX: Ajmer Milk Union, Ajmer, ERP Software Application Customization, Configuration and Implementation including handholding support of 2 months Cost
S.N Module Name Cost for Module
(Study, Customization, Configuration, integration
and Implementation including handholding support of 2 months )
Service Tax
%
Service Tax
(INR)
Total
Cost
E=C+D
1. Procurement &Processing
Procurement
Production Planning & Processing of Milk and Milk products
Plant Maintenance and Quality
The rates shall be filled up separately in given format on
e-procurement portal with financial bid.
2. Financial Accounting
o Budget Planning and Allocation
o Project Accounting
o Book keeping & accounting
3. Sales and Distribution, Logistics
4. GPS enabled vehicle monitoring system
5. Personnel and Payroll Module
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S.N Module Name Cost for Module
(Study, Customization, Configuration, integration
and Implementation including handholding support of 2 months )
Service Tax
%
Service Tax
(INR)
Total
Cost
E=C+D
6. Stores and purchase management system
Total A3 (In Figures) – Rs
Total Figure in word
Note:-
1. The cost quoted by the bidder for customisation, configuration, integration with other modules and implementation shall be irrespective
of no of users.
2. The Purchaser may opt for agile methodology for development of core application, wherein a phase wise plan will be provided to the SI
for development and implementation of modules.
3. The bidder shall quote module wise customisation, configuration and integration with other modules, cost inclusive of supply of all third party tools used by bidder to run application.
A4) CAPEX: Miscellaneous One-Time Activities
Phase Item Description MU Unit Total Qty
Base Unit
Cost in INR
Amount for Module
(INR)
Service Tax
%
Service Tax
(INR)
Total Amount
A B C=AXB D E=C+D
1 Man month rate to
undertake work related
to Data Digitization (data
entry, data migration,
scanning and data
indexing)
Man Month No 60
The rates shall be filled up separately in given format on
e-procurement portal
with financial bid. 2 Initial Training to all
Officer s/ Emp. as per
SoW
Training
session
No 13
Total A4 (In Figures) – Rs.
Total A4 (In Words) – Rupees
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B) OPEX
B1) Manpower deployment for FMS Support for 4 Years
Sl.No. Item Description No. of Offices/
Locations
Per Unit OPEX Cost
in INR
(for project period)
Total Cost
In INR
Service Tax %
Service Tax In INR
Total OPEX Cost in INR
A B C=AXB D E=C+D
1.
NOC at Ajmer Milk Union, Ajmer
(Deployment of Manpower at NOC for
project period i.e Implentation + FMS 4
yrs)
1 The rates shall be filled up separately in given format on
e-procurement portal
with financial bid.
Total B1 (In Figures) – Rs.
Total B1 (In Words) – Rupees
B2) OEM support For period of 4 Years
Sl.No. Item Description Cost of ATS in %
Per year
Per Year OPEX Cost
in INR
Total Cost
In INR
(for 4 Years)
Service Tax %
Service Tax In INR
Total OPEX Cost in INR
1
OEM Support for 4 years for COTS
Solution (Comprehensive Support over
phone & Online)
The rates shall be filled up separately in given format on
e-procurement portal
with financial bid.
2
OEM Support for 4 years for Database
Solution (Comprehensive Support over
phone & Online)
3
OEM Support for 4 years, the bidder
should bundle the cost of all system
software /Third Party tools and Solutions
like Portal, DMS, Workflow and any
other tool being used by bidder to run
the Application (Comprehensive Support
over phone & Online)
4
Antivirus – 4 years subscription for
Server and client edition
Total B2 for 4 Years (In Figures) – Rs.
Total B2 for 4 Years (In Words) – Rupees
Note:-
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1. The bidder should quote ATS for the number of total users (50 Users), however for payment purpose unitary price shall be applicable
and payment shall be made on the basis of actual number of system user only
2. ** - The percentage cost of ATS after the expiry of support period of 4 years will be taken on the account for L1 evaluation.
B3) Portal & Application Support for period of 4 Years
Sl.No. Item Description Cost Per year Total Cost
of 4 years In INR
Service Tax % Service Tax In INR
Total OPEX Cost in INR
1.
Saras Management System (SMS)
Application S/w Maintenance
The rates shall be filled up separately in given format on e-procurement portal with financial bid.
Total B1 for 4 Years (In Figures) – Rs.
Total B1 for 4 Years (In Words) – Rupees
C) Man-Month Rate for Application Change Requests
Phase Item Description Type of Unit
Unit Total Qty
Base Unit
Cost in INR
Amount for Module
(INR)
Service Tax
%
Service Tax
(INR)
Total Amount
A B C=AXB D E=C+D
1 Man-Month Rate for
undertaking change
request work with an
effort estimate of 30
man-months
Man Month No 30 The rates shall be filled up separately in given format on e-procurement portal
with financial bid.
Total C (In Figures) – Rs.
Total C (In Words) – Rupees
D) COMMERCIAL BID SUMMARY – TOTAL CAPEX and TOTAL OPEX
D1) TOTAL CAPEX
Sl.No. Item No. and Description CAPEX Cost in INR
1. Total Cost of A1 (Part-I & Part-II)
The rates shall be filled up separately in given format on
e-procurement portal
with financial bid.
2. Total Cost of A2
3. Total Cost of A3
4. Total Cost of A4
Total D1 (In Figures) – Rs.
Total D1 (In Words) – Rupees
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D2) TOTAL OPEX
Sl.No. Item No. and Description Total OPEX Cost in INR
1. Total Cost of B1 The rates shall be filled up separately in given format on
e-procurement portal
with financial bid.
2. Total Cost of B2
3. Total Cost of B3
Total D2 (In Figures) – Rs.
Total D2 (In Words) – Rupees
E) COMMERCIAL BID SUMMARY – TOTAL PROJECT COST
Sl.No. Item No. and Description Total Cost in INR
1. Total CAPEX (D1) The rates shall be filled up
separately in given format on e-procurement portal
with financial bid.
2. Total OPEX (D2)
3. Man-Month Rate for undertaking change request work with an effort
estimate of 30 man-months (C)
Total E (In Figures) – Rs.
Total E (In Words) – Rupees
Date: ________________
Place: ________________
Authorized Signatory: ___________________________
Seal of the Company/Firm: ______________________
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ANNEXURE-12: BANK GUARANTEE FORMAT {to be submitted by the bidder‟s bank}
BANK GUARANTEE FORMAT – BID SECURITY
(To be stamped in accordance with Stamp Act and to be issued by a Nationalised/ Scheduled bank having its branch at Jaipur and payable at par at Jaipur, Rajasthan)
Limited, (RCDF), Saras Sankul, JLN Marg, Jaipur-302017, Rajasthan (hereinafter referred to
as “RCDF”) by a Bank Guarantee from a Nationalised Bank/ Scheduled Commercial Bank
having its branch at Jaipur irrevocable and operative till the bid validity date (i.e. <please
specify> days from the date of submission of bid). It may be extended if required in
concurrence with the bid validity.
And whereas the Bidder desires to furnish a Bank Guarantee for a sum of <Rs.
______________ (Rupees <in words>)> to the RCDF as earnest money deposit.
2. Now, therefore, we the ……………………………….…… (Bank), a body corporate constituted
under the Banking Companies (Acquisition and Transfer of Undertaking) Act. 1969 (delete, if
not applicable) and branch Office at…………………... (Hereinafter referred to as the
Guarantor) do hereby undertake and agree to pay forthwith on demand in writing by the
RCDF of the said guaranteed amount without any demur, reservation or recourse.
3. We, the aforesaid bank, further agree that the RCDF shall be the sole judge of and as to
whether the Bidder has committed any breach or breaches of any of the terms costs, charges
and expenses caused to or suffered by or that may be caused to or suffered by the RCDF on
account thereof to the extent of the Earnest Money required to be deposited by the Bidder in
respect of the said bidding document and the decision of the RCDF that the Bidder has
committed such breach or breaches and as to the amount or amounts of loss, damage, costs,
charges and expenses caused to or suffered by or that may be caused to or suffered by the
RCDF shall be final and binding on us.
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4. We, the said Bank further agree that the Guarantee herein contained shall remain in full force
and effect until it is released by the RCDF and it is further declared that it shall not be
necessary for the RCDF to proceed against the Bidder before proceeding against the Bank
and the Guarantee herein contained shall be invoked against the Bank, notwithstanding any
security which the RCDF may have obtained or shall be obtained from the Bidder at any time
when proceedings are taken against the Bank for whatever amount that may be outstanding
or unrealized under the Guarantee.
5. Any notice by way of demand or otherwise hereunder may be sent by special courier, telex,
fax, registered post or other electronic media to our address, as aforesaid and if sent by post,
it shall be deemed to have been given to us after the expiry of 48 hours when the same has
been posted.
6. If it is necessary to extend this guarantee on account of any reason whatsoever, we undertake
to extend the period of this guarantee on the request of our constituent under intimation to
you.
7. The right of the RCDF to recover the said amount of <Rs. ______________ (Rupees <in
words>)> from us in manner aforesaid will not be precluded/ affected, even if, disputes have
been raised by the said M/s. ……….………………(Bidder) and/ or dispute or disputes are
pending before any court, authority, officer, tribunal, arbitrator(s) etc..
8. Notwithstanding anything stated above, our liability under this guarantee shall be restricted to
<Rs. ______________ (Rupees <in words>)> and our guarantee shall remain in force till bid
validity period i.e. <please specify> days from the last date of bid submission and unless a
demand or claim under the guarantee is made on us in writing within three months after the
Bid validity date, all your rights under the guarantee shall be forfeited and we shall be relieved
and discharged from all liability thereunder.
9. This guarantee shall be governed by and construed in accordance with the Indian Laws and
we hereby submit to the exclusive jurisdiction of courts of Justice in India for the purpose of
any suit or action or other proceedings arising out of this guarantee or the subject matter
hereof brought by you may not be enforced in or by such count.
10. We hereby confirm that we have the power/s to issue this Guarantee in your favor under the
Memorandum and Articles of Association/ Constitution of our bank and the undersigned is/are
the recipient of authority by express delegation of power/s and has/have full power/s to
execute this guarantee under the Power of Attorney issued by the bank in your favour.
Date ………………… (Signature) ……………………………………….
Place ………………… (Printed Name) ………………………………….
(Designation) ……………………………………
(Bank‟s common seal) ………………………….
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In presence of:
WTTNESS (with full name, designation, address & official seal, if any)
(1) ………………………………………
………………………………………
(2) ………………………………………
………………………………………
Bank Details
Name & address of Bank:
Name of contact person of Bank:
Contact telephone number:
GUIDELINES FOR SUBMISSION OF BANK GUARANTEE
The Bank Guarantee shall fulfil the following conditions in the absence of which they cannot be
considered valid: -
1. Bank Guarantee shall be executed on non- judicial stamp paper of applicable value
purchased in the name of the bank.
2. Two persons should sign as witnesses mentioning their full name, designation, address and
office seal (if any).
3. The Executor (Bank Authorities) may mention the power of attorney No. and date of execution
in his/ her favour authorizing him/ her to sign the document. The Power of Attorney to be
witnessed by two persons mentioning their full name and address.
4. The Bank Guarantee should be executed by a Nationalised Bank/ Scheduled Commercial
Bank only.
5. Non – Judicial stamp paper shall be used within 6 months from the date of Purchase of the
same. Bank Guarantee executed on the non-judicial stamp paper after 6 (six) months of the
purchase of such stamp paper shall be treated as non-valid.
6. The contents of Bank Guarantee shall be strictly as per format prescribed by RCDF
7. Each page of Bank Guarantee shall bear signature and seal of the Bank and B.G. number.
8. All corrections, deletions etc. in the Bank Guarantee should be authenticated by signature of
Bank Officials signing the Bank Guarantee.
9. Bank should separately send through registered post/courier a certified copy of Bank
Guarantee, mentioning Bid reference, Bid title and bidder name, directly to the Purchaser at
the following address:
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BANK GUARANTEE FORMAT – PERFORMANCE SECURITY (PBG)
(To be stamped in accordance with Stamp Act and on a Stamp Paper purchased from Rajasthan State only and to be issued by a Nationalised/ Scheduled bank having its branch at Jaipur and payable at par at Jaipur, Rajasthan)
To,
The Managing Director,
Rajasthan Co-operative Dairy Federation Ltd.
Saras Sankul, JLN Marg, Jaipur-302017.
1. In consideration of the Rajasthan Co-operative Dairy Federation Limited (hereinafter called
"RCDF") having agreed to exempt M/s ..........................(hereinafter called "the said
Contractor(s)" from the demand, under the terms and conditions of an Agreement
No..................................dated .....................made between the RCDF through
…………………… and .......................(Contractor) for the work .................(hereinafter called
"the said Agreement") of Security Deposit for the due fulfilment by the said Contractor (s) of
the terms and conditions contained in the said Agreement, on production of a Bank Guarantee
for Rs...................(rupees ........................................only), we ...................(indicate the name of
the Bank), (hereinafter referred to as "the Bank") at the request of ..................Contractor(s) do
hereby undertake to pay to the RCDF an amount not exceeding
Rs...................(Rupees..................................only) on demand.
2. We................. (Indicate the name of Bank), do hereby undertake to pay Rs....................
(Rupees............................only), the amounts due and payable under this guarantee without
any demur or delay, merely on a demand from the RCDF. Any such demand made on the
bank by the RCDF shall be conclusive as regards the amount due and payable by the Bank
under this guarantee. The Bank Guarantee shall be completely at the disposal of the RCDF
and We....................... (Indicate the name of Bank), bound ourselves with all directions given
by RCDF regarding this Bank Guarantee. However, our liability under this guarantee shall be
restricted to an amount not exceeding Rs...................... (Rupees....................only).
3. We.......................(indicate the name of Bank), undertake to pay to the RCDF any money so
demanded notwithstanding any dispute or disputes raised by the contractor(s) in any suit or
proceeding pending before any Court or Tribunal or Arbitrator etc. relating thereto, our liability
under these presents being absolute, unequivocal and unconditional.
4. We.....................(indicate the name of Bank) further agree that the performance guarantee
herein contained shall remain in full force and effective up to <DATE> and that it shall continue
to be enforceable for above specified period till all the dues of RCDF under or by virtue of the
said Agreement have been fully paid and its claims satisfied or discharged or till the RCDF
certifies that the terms and conditions of the said Agreement have been fully and properly
carried out by the said Contractor(s) and accordingly discharges this guarantee.
5. We ...........................(indicate the name of Bank) further agree with the RCDF that the RCDF
shall have the fullest liberty without our consent and without affecting in any manner our
obligations hereunder to vary any of the terms and conditions of the said Agreement or to
extend time of performance by the said Contractor(s) from time to time or to postpone for any
time or from time to time any of the powers exercisable by the RCDF against the said
Contractor(s) and to forbear or enforce any of the terms and conditions relating to the said
Agreement and we shall not be relieved from our liability by reason of any such variation, or
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extension being granted to the said Contractor(s) or for any forbearance, act or omission on
the part of the RCDF or any indulgence by the RCDF to the said Contractor(s) or by any such
matter or thing whatsoever which would but for this provision, have effect of so relieving us.
6. The liability of us ............................. (indicate the name of Bank), under this guarantee will not
be discharged due to the change in the constitution of the Bank or the contractor(s).
7. We .............................. (indicate the name of Bank), lastly undertake not to revoke this
guarantee except with the previous consent of the RCDF in writing.
8. This performance Guarantee shall remain valid and in full effect, until it is decided to be
discharged by the RCDF. Notwithstanding anything mentioned above, our liability against this
guarantee is restricted to Rs........................... (Rupees..............................only).
9. It shall not be necessary for the RCDF to proceed against the contractor before proceeding
against the Bank and the guarantee herein contained shall be enforceable against the Bank
notwithstanding any security which the RCDF may have obtained or obtain from the
contractor.
10. We .............................. (indicate the name of Bank) verify that we have a branch at Jaipur. We
undertake that this Bank Guarantee shall be payable at any of its branch at Jaipur. If the last
day of expiry of Bank Guarantee happens to be a holiday of the Bank, the Bank Guarantee
shall expire on the close of the next working day.
11. We hereby confirm that we have the power(s) to issue this guarantee in your favor under the
memorandum and articles of Association/constitution of our bank and the undersigned is/are
the recipient of authority by express delegation of power(s) and has/have full power(s) to
execute this guarantee for the power of attorney issued by the bank.
Dated..........................day of....................For and on behalf of the <Bank> (indicate the Bank)
Signature
(Name & Designation)
Bank's Seal
The above performance Guarantee is accepted by the RCDF
For and on behalf of the RCDF
Signature
(Name & Designation)
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ANNEXURE-13: DRAFT AGREEMENT FORMAT {to be mutually signed by selected bidder and
procuring entity}
This Contract is made and entered into on this ______day of ________, 2013 by and between
Rajasthan Co-operative Dairy Federation Limited, (RCDF), having its head office at Saras Sankul,
JLN Marg, Jaipur-302017, Rajasthan (herein after referred to as Purchaser/ RCDF) which term or
expression, unless excluded by or repugnant to the subject or context, shall include his
successors in office and assignees on ONE PART
And
M/s__________________, a company registered under the Indian Companies Act, 1956 with its
registered office at _____________________ (herein after referred as the “Successful Bidder/
Supplier”) which term or expression, unless excluded by or repugnant to the subject or context,
shall include his successors in office and assignees on the OTHER PART.
Whereas,
Purchaser is desirous of appointing an agency for <project title> as per the Scope of Work and
Terms and Conditions as set forth in the RFP document dated _________ of <NIB No
_________________>.
And whereas
M/s______________ represents that it has the necessary experience for carrying out the overall
work as referred to herein and has submitted a bid and subsequent clarifications for providing the
required services against said NIB and RFP document issued in this regard, in accordance with
the terms and conditions set forth herein and any other reasonable requirements of the Purchaser
from time to time.
And whereas
Purchaser has accepted the bid of supplier and has placed the Work Order vide Letter No.
__________________ dated _______, on which supplier has given their acceptance vide their
Letter No._____________ dated ____________.
And whereas
The supplier has deposited a sum of Rs. ________________/- (Rupees _________________) in
the form of __________________ ref no. _________________ dated ______________ of
____________ Bank and valid up to _____________ as security deposit for the due performance
of the contract.
Now it is hereby agreed to by and between both the parties as under: -
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1. The NIB Ref. No. ____________________________ dated ___________ and RFP document
dated _________ issued by RCDF along with its enclosures/ annexure(s), wherever
applicable, are deemed to be taken as part of this contract and are binding on both the parties
executing this contract.
2. In consideration of the payment to be made by RCDF to supplier at the rates set forth in the
work order no. ____________________ dated _________ will duly supply the said articles set
forth in “Annexure-1: Bill of Material” thereof and provide related services in the manner set
forth in the RFP, along with its enclosures/ annexure(s) and Technical Bid along with
subsequent clarifications submitted by supplier.
3. The RCDF do hereby agree that if supplier shall duly supply the said articles and provide
related services in the manner aforesaid observe and keep the said terms and conditions of
the RFP and Contract, the RCDF will pay or cause to be paid to supplier, at the time and the
manner set forth in the said conditions of the RFP, the amount payable for each and every
project milestone & deliverable. The mode of Payment will be as specified in the RFP
document.
4. The timelines for the prescribed Scope of Work, requirement of services and deployment of
technical resources shall be effected from the date of work order i.e. ____________ and
completed by supplier within the period as specified in the RFP document.
5. In case of extension in the delivery and/ or installation period/ completion period with liquidated
damages, the recovery shall be made on the basis of following percentages of value of stores/
works which supplier has failed to supply/ install/ complete: -
a) Delay up to one fourth period of the prescribed delivery period, successful
installation & completion of work 2.5%
b) Delay exceeding one fourth but not exceeding half of the prescribed
delivery period, successful installation & completion of work. 5.0%
c) Delay exceeding half but not exceeding three fourth of the prescribed
delivery period, successful installation & completion of work. 7.5%
d) Delay exceeding three fourth of the prescribed delivery period, successful
installation & completion of work. 10.0%
Note:
i. Fraction of a day in reckoning period of delay in supplies/ maintenance services shall be
eliminated if it is less than half a day.
ii. The maximum amount of agreed liquidated damages shall be 10%.
iii. If supplier requires an extension of time in completion of contractual supply on account of
occurrence of any hindrances, he shall apply in writing to the authority which had placed
the work order, for the same immediately on occurrence of the hindrance but not after the
stipulated date of completion of supply.
iv. Delivery period may be extended with or without liquidated damages if the delay in the
supply of goods in on account of hindrances beyond the control of supplier.
6. All disputes arising out of this agreement and all questions relating to the interpretation of this
agreement shall be decided as per the procedure mentioned in the RFP document.
In witness whereof the parties have caused this contract to be executed by their Authorized
Signatories on this _____day of _______________, 2013.
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Signed By: Signed By:
( )
Designation:,
Company:
(___________________)
Managing Director, RCDF
In the presence of:
In the presence of:
( )
Designation:
Company:
( )
Designation:
RCDF
( )
Designation:
Company:
( )
Designation:
RCDF
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ANNEXURE-14: FORMAT FOR SUBMISSION OF PROJECT REFERENCES FOR Technical-QUALIFICATION EXPERIENCE
Project Name: Value of Contract/Work Order (In INR):
Country:
Location within country:
Project Duration:
Name of Customer: Total No. of staff-months of the assignment:
Contact person with address, phone, fax
and e-mail:
Approx. value of the services provided by your
company under the contract (in INR):
Start date (month/year):
Completion date (month/year):
Name of associated Bidders, if any:
Narrative description of Project:
List of Services provided by your firm/company
Please attach a copy of the work order/ completion certificate/ purchase order/ letter from the customer for
each project reference.
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ANNEXURE-15: MEMORANDUM OF APPEAL UNDER THE RTPP ACT, 2012
Appeal No ………of ……………
Before the ………………………… (First/ Second Appellate Authority)
1. Particulars of appellant:
a. Name of the appellant: <please specify>
b. Official address, if any: <please specify>
c. Residential address: <please specify>
2. Name and address of the respondent(s):
a. <please specify>
b. <please specify>
c. <please specify>
3. Number and date of the order appealed against and name and designation of the officer/
authority who passed the order (enclose copy), or a statement of a decision, action or
omission of the procuring entity in contravention to the provisions of the Act by which the
appellant is aggrieved: <please specify>
4. If the Appellant proposes to be represented by a representative, the name and postal address
of the representative: <please specify>
5. Number of affidavits and documents enclosed with the appeal: <please specify>
6. Grounds of appeal (supported by an affidavit): <please specify>
7. Prayer: <please specify>
Place …………………………………….
Date ……………………………………
Appellant's Signature
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ANNEXURE-16: Service Level Agreement (SLA)
a) The Service Level Standards would come into effect from the date of Go-Live and upto the
successful completion of the O&M with FMS period for 4 year.
b) The SI shall provide the following service level reports during the FMS period of 4 year:
a. Report on non-availability of SMS S/w application: Examples of non-functional / non-
1. Scalability: The quality of being able to handle scalable data (volume of the data),
2. Throughput: Is the correct output getting generated as per the input (correctness of
the data with respect to input),
3. Response time: Time taken by the application to perform the particular task. This
term is referred in the benchmarking of an application e.g. the report should be
generated and displayed within 3 seconds etc.
b. Report related to Bug fixing, database management, minor changes of the application
software and handholding support, as may be approved by the RCDF.
c. Report related to availability of resources deployed onsite during O&M with FMS
Phase, as may be approved by the RCDF.
c) The SI shall be responsible for the following service levels failing which penalties shall be
imposed as mentioned against each service level:
S.
No.
Service
Description
Measurement
Parameter
Service
Level
Penalty Remarks
1 The IT
Infrastructure
shall be kept
up and running
Repair Time for IT
Infrastructure
deployed at Ajmer
Milk Plant
Within next 2
working day
1% of the
equipment cost per
delayed day per
equipment
Penalty shall
not be more
than the total
cost of the
equipment
2 Availability /
Accessibility of
SMS S/w
application
Number of hours the
web portal & SMS
S/w application is
non-functional / non-
0 - 4 hours No penalty Non-functional /
non-accessible /
non-available /
non-responsive for
4 - 8 hours 0.25% on payable
quarterly payment
of the value
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S.
No.
Service
Description
Measurement
Parameter
Service
Level
Penalty Remarks
accessible / non-
available / non-
responsive in each
case of outage
mentioned in table
B3 of financial bid
beyond 24 hours
for 2 times in a
quarter may be
treated as breach
of SLA, which may
lead to termination
on default.
8 - 12 hours 0.50% of the value
mentioned in table
B3 of financial bid
payable quarterly
with additional
0.50% per
additional hour
12 - 24 hours 5% of the value
mentioned in table
B3 of financial bid
payable quarterly
with additional
0.75% per
additional hour
Beyond 24
hours
If the problem is not
resolved beyond 24
hours a penalty of
7.5% of the value
mentioned in table
B3 of financial bid
payable quarterly
with additional
0.75% per
additional day
3 SI shall be
responsible for
bug fixing,
database
management,
minor changes
of the web
portal and
Delay in resolution
measured in number
of days
Nil Rs. 500/- per day Non-timely
resolution for more
than twice in a
quarter may be
treated as breach
of SLA, which may
lead to termination
on default.
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S.
No.
Service
Description
Measurement
Parameter
Service
Level
Penalty Remarks
application
software.
4 The technical
resource
should be
present on all
working days
of the Ajmer
milk union. He
will be allowed
3 leaves
including
leaves on
medical
ground per
quarter, which
may be
accumulated
on a yearly
basis after
which it shall
lapse if un
availed.
No. of days absent
beyond allowed
leaves, to be
calculated quarterly
Nil Rs. 800/- per day
for technical
resource
d) Dependencies: The dependencies on the performance of services beyond the control of
either party and where default is due to reasons beyond the control of the selected bidder
or due to reasons attributable to RISL or third parties, the selected bidder would not be
penalized. For example, if uptime of a particular equipment / application is desired and this
is due to non-availability of power, bandwidth (which are out of scope of work of the
selected bidder), then the time period during which a service was unavailable due to non-
availability of power, bandwidth would be removed while calculating the uptime.
e) Service Level Change Control: The present service levels and penalties have been worked
out on the basis of current expectation. In view of the experience gained, it is
acknowledged that service levels and penalties may change as the overall system evolves
over the course of the contract period.
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Any changes to the levels of service provided during the contract period will be requested,
documented and negotiated in good faith by both parties. Either party can request a
change.
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ANNEXURE-17: Evaluation Criteria
S.No Technical Evaluation Parameter Max. Marks Percentage of total
1 Relevant Experience (Maximum of 3 WO) 480 60% of Total
Prior experience of Bidder with Dairy plant/union in India. The work order date should be less than 5 years old as per the date of NIT and of the following organizations (Govt, PSU, Co-operative Pvt.Ltd., Ltd.) based on the following factors:
a) Nature of Work (Max 192 Marks)
b) Capacity of Dairy (Max 144 Marks)
c) Users (Max 144 Marks)
Note: The maximum numbers of work orders are 3 which can be listed for the TQ. One work order can be used in other parameters of relevant experience i.e. Nature of work, Locations, Number of users and Number of Dwelling units.
a. Nature of Work per work order 40% of 60%
Milk Procurement & Processing, Production and Distribution 64
Financial and Accounting in Dairy 44.8
Other Modules in Dairy 19.2
No credential 0
b. Capacity of Dairy per work order 30% of 60%
Less than 50000 ltr 14.4
50000-150000 ltr 28.8
150000-500000 38.4
500001 and above 48 30% of 60%
c. Number of Users per work order
1 – 10 0
11 – 50 14.4
51 – 100 24
101 and above 48
2 Compliance to FRS 120 15% of Total
COTS OEM compliance to the Functional Requirement Specifications annexed with the RFP document.
120
Less than 50% Compliance 0
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50% - 59%Compliance 30
60% - 69% Compliance 50
70% - 84% Compliance 90
85% and above 120
3 Technical Presentation & Demonstration 200 25% of Total
Methodology and Approach towards proposed Technical Solution
20
Clarity/Understanding on FRS cum Scope of Work, specifically on Following Modules a. Milk Procurement, Processing & Production b. Sales & distribution, Logistic Management c. Plant Maintenance , Quality
60
Strategy of Development/Customization and Implementation
30
Strength/Experience of proposed Manpower 15
Quality of Presentation 20
Participation from relevant personnel and senior management in the presentation
15
Demonstration Scenario (The committee can ask questions on the modules under the scope/ implemented solutions)
40
Total Marks 800
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ANNEXURE-18: STRCUTURE OF TECHNICAL PROPOSAL
The bidder should submit the technical proposal in the following format:
1. Section 1: Pre-qualification response
The bidder should submit the pre-qualification response here as per the format given at
Annexure – 3 including all the supporting documentation requirements as specified therein.
2. Section 2: Executive Summary
This section should be a succinct statement and executive summary by the bidder highlighting the
key aspects of technical proposal.
3. Section 3: Bidder Profile
The bidder should provide a brief profile of the bidder organization covering details of the
operations, business, offices, and workforce. The profile should not be more than 5 pages.
4. Section 4: Organizational capabilities and experience
4.1. Project Experience:
The bidder should provide each project experiences as per the format given at Annexure- 14 with
supporting documentary evidence as specified therein as per the requirements of RFP.
4.2. Financial Turnover:
Please provide a summary as per the following table (The figures indicated here should match
with the documentary evidences submitted in section 1 – prequalification response
2010-11 2011-12 2012-13
Total Turnover (in Crores)
Turnover from IT/Software/ System Integration services
Net Profit (after tax)
4.3. Size of workforce:
Please provide details of numbers of permanent on the rolls employees in IT/System
Integration/Employees. The details should match the documentary evidence submitted in Section
1 – pre-qualification response.
4.4. Quality certifications:
Please provide details related to quality certifications matching the documentary evidences as
given in the pre-qualification response.
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5. Section 5: Proposed IT solution
This section should present bidders‟ proposed solution meeting technical and functional
requirements outlined in this RFP document. Bidders are required to present sound, complete,
and competent technical and functional architecture solution and are expected to address the
various technical / functional parameters mentioned in this RFP document in their proposed
solution. The section should also include the Bill of Materials (BOM) for all the software and
hardware components, products and tools that are proposed for the application development,
testing, deployment and maintenance. The solution description should minimally include the
following:
a) Bidder‟s understanding of the requirements as stated in the RFP. Compliance to all the
functional requirements as specified in the RFP. Bidder should also indicate as to how the
solution would meet generic requirements of the Ajmer Milk Union, Ajmer.
b) Detailed Solution design: Should be presented in the following format
Solution Architecture
Deployment Architecture
Network Architecture
Security Architecture
Development approach, methodology and plan
Testing approach, methodology and plan
Project Governance and reporting structure
Training and Change management approach, methodology and plan including Training
schedule, content and handouts, trainer‟s profile, batch size and infrastructure plan
Data Digitisation approach, methodology and plan
Backup approach, methodology and plan
Details of Deliverables along with timelines
Sizing assumptions,
Provision for scalability
Data synchronization and integrity
Capability to add future services/departments/agencies.
Details of proposed BoM as per Annexure 1 (please provide information as per the format
provided).
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Technical specifications of the proposed BOM as per Annexure 2 (Please provide
information in the format provided).
Details of COTS Solution Compliance to FRS : Should be presented in the following format
Module & FRS
No
Description Compliance Status
Available To be
customize
To be Built
Quality and Risk Management Plan
Strategy to adhere to proposed timelines
Post implementation operations and maintenance and FMS approach, methodology and
plan including warranty support, vendor management, facilities management support
Training and handholding approach, methodology and plan
SLA Management and Monitoring approach, methodology and plan
SLA reporting approach, methodology and plan
Exit Management approach, methodology and plan
Project status reporting approach, methodology and plan
Manufacturer‟s Authorization Form as per Annexure 10
Undertaking on Authenticity of Computer Equipments as per Annexure 11
Detailed Work plan and Staffing Plan
a. The Bidder shall provide a detailed project plan with timelines, resource allocation,
milestones etc. in Microsoft Project/Excel format for carrying out the scope of work
activities.
b. The project plan should clearly indicate the deliverables at each milestone in the
project and staffing deployment of all resources.
c. Work plan
RCDF: RFP for Implementation of ERP Software System at Ajmer Milk Union, Ajmer