Sl. No. Gender Rank 1 Male 260 52 1 2 Female 240 48 2 Total 500 100 Frequen cy Percent age Frequency 260 240 ATM USERS - Male Fem
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Sheet1Sl. No.GenderFrequencyPercentageRank1Male2605212Female240482Total500100
Sheet1
MaleFemaleATM USERS - GENDER WISE
Sheet2Sl. No.Educational QualificationsFrequencyPercentageRank1Post Graduate2505012Professional1202433Under Graduate130262Total500100
Sheet2
Post GraduateProfessionalUnder GraduateATM USERS - EDUCATIONAL QUALIFICATIONS
Sheet3Sl. No.Age Group (in Years)FrequencyPercentageRank118-25175352225-35180361335-4595193445-6050104Total500100
Sheet3
18-2525-3535-4545-60
Sheet4
FrequencyPercentageAGE GROUP (In Years)RESPONDENTSATM USERS - AGE GROUP
Sheet5Sl. No.AttributesFrequencyPercentageRank1Service Quality2304612Using Technology701433Trust on Bank1702624Location3065Total50100
Sheet5
FrequencyATTRIBUTES (Reasons)RESPONDENTSATM SELECTION - ATTRIBUTES (Reasons)
Sheet6Sl. No.ATM Card Holding ReasonFrequencyPercentageRank124/7 Access186373372No Need to Visit Bank225451453Large No. of ATMs58123124Easy Shopping31626Total500100100
Sheet7Sl. No.ATM CardFrequencyPercentageRank124/7 Access1863732No Need to Visit Bank2254513Large No. of ATMs581234Easy Shopping3162Total500100
Sheet7
FrequencyPriority/ReasonRespondentATM Card Priority/Reason
Sheet88. Table: Frequency of visits to ATMSl. No.ReasonsFrequencyPercentageRank1Daily1532Once in a Week2855733Fortnightly1452924Monthly Once5511Total500100
Sheet8
FrequencyTIMES OF VISIT ATMRESPONDENTSFREEQUENCE OF VISITING ATM IN A MONTH
Sheet9Sl. No.AttributesFrequencyPercentageRank1Very Good3507012Good1162323Average20444Bellow Average9215Poor51Total500
Sheet9
FrequencyATM Working Condition
Sheet10Sl. No.Purpose for Visiting ATM'sFrequencyPercentageRank1Cash Withdrawal4809612Balance enquiry9223Fund Transfer7134Mini Statement414Total500100
Sheet10
Purpose of Visiting ATM
Sheet1112. Table: Priority of Problems are facing while Using ATM'sSl. No.AttributesFrequencyPercentageRank1Out of Service255252No Receipt82323Cards get blocked71414Higher Denomination Notes112225Funds Shortage/Poor Loding6116Server Problem92327No Problem43487187Total500100100
Sheet11
PROBLEMS FACING WITH ATMs
Sl. No.AttributesFrequencyPercentageRank1Very Good4308612Good45923Average12234Bellow Average9245Poor415Total500100
ATM Service Quality - Customer Satisfaction
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