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Web: http://vinacert.vn E.mail: [email protected]

QUY NH CHUNG V

CHNG NHN SN PHMGENERAL REGULATION ONPRODUCT CERTIFICATION

VCB-Q-03Hiu chnh

Revision:

03

Ngy ban hnh

Date of issue:02/1/2012

THEO DI HIU CHNH TI LIUDOCUMENT UPDATE AND REVIEW FOLLOW UP

Ngy sa i/Date of revision

Tm lc hiu chnh/ Update and review Summary

01/11/2010 Sa im (c) ca mc 8.3.2.2. Th nghim mu in hnhFixed point (c) of section 8.3.2.2. Testing typical samples

01/1/2012 Sa i iu khon 9. S dng logo chng nhn. Thay i logo chngnhnModification of clause 9: Use of certification logo: Change in certificationlogo

(01/1/2012) Phng k thut tr thnh B phn k thut trc thuc s qun l caphng Chng nhnTechnical department became Technical Sector under the managementof Certification Department

Chc vPosition

Duyt bi/ Approved byKim tra bi/Cheked by

Son bi/ Complied by

TG/ General Director QMR Trng CD/ CD Manager

Ch kSignature

H tnFull name Phm Vn Thnh V c Trung Nguyn Xun Cng


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VNC-Q-03 QUY NH CHUNG V CHNG NHN SN PHM

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QUY NH V CHNG NHN SN PHM

REGULATION ON PRODUCT CERTIFICATION

1. Phm vi p dng: 1. Scope:

Ti liu ny quy nh mt s nguyn tc c bn ph

hp vi yu cu ca ISO/IEC Guide 65:1996 mCng ty C phn chng nhn VINACERT p dng

trong qu trnh nh gi, chng nhn sn phm

ph hp tiu chun v cc qui chun k thut

thuc cc lnh vc: thc phm, in, in t, c

kh, ha cht, vt liu xy dng, hng tiu dng,

c gia dng, sn phm du kh

Ti liu ny c cung cp cho cc khch hng

ca VCB.

This document defines a number of basis

principles in accordance with the reguirements of

ISO/IEC Guide 65:1996 which VinaCert

Certification Body applied in the evaluation

process, product certification compliance

standard and technical regulation belong to the

fields: food, electric, mechanical, chemical,

building materials, consumer goods, household

goods, petroleum products

This document is provided for customers of VCB.

2. Thut ng, nh ngha: 2. Terms, difinition

2.1 Khch hng: T chc/c nhn ngh VCB

chng nhn sn phm ph hp tiu chun;

2.2 Chng nhn:S nh gi xc nhn ca VCB

i vi sn phm ca khch hng ph hp vi

tiu chun tng ng;

2.3 Tiu chun vsn phm: Cc sn phm datrn cc tiu chun quc t, cc tiu chun quc

gia hoc tiu chun hip hi c tha nhn;

2.4 on nh gi: Mt hay nhiu chuyn gia

nh gi tin hnh cuc nh gi c s h tr,

nu cn thit, ca cc chuyn gia k thut (bao

gm c ngi ly mu);

2.5 Chuyn gia nh gi (CGDG): Ngi c nng

lc tin hnh mt cuc nh gi;2.6 Chuyn gia k thut (CGKT): Ngi cung cp

cc kin thc hay kinh nghim chuyn mn c

th cho on nh gi.

2.1 Customers: Organizations/ individuals

applying VCB product certification compliance

with standard;

2.2 Certification: Confirmation audit of VCB for

customers products in accordance with relevant

standards;2.3 Standard of products: The product based on

international, natinonal standards or standard of

association is recognized;

2.4 Audit team: One or more auditors conducting

audits is supported, if necessary,technical experts

(including the sample);

2.5 Auditors: The person has the capacity to

conduct an assessment;

2.6 Techinical expert: The provision of specific

knowledge or expertise to audit team.

3. Chun mc chng nhn: 3. Certification standards:

3.1. VCB nh gi chng nhn sn phm ph

hp tiu chun da trn cc tiu chun quc gia

(TCVN), tiu chun quc t (ISO/IEC) hoc tiu

chun nc ngoi ty thuc yu cu ca khchhng ng k chng nhn;

3.1 VCB conduct product certification and

evaluation compliance with standards based on

national standards (TCVN), international standard

(ISO/IEC) or foreingn standards depending oncustomer requirements of the certificated


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3.2. Khi c s thay i hoc b sung ca cc tiu

chun chng nhn, VCB thng bo cho khch

hng v nhng chun mc chng nhn mi;

3.3. Hot ng chng nhn sn phm ph hp

tiu chun ca VCB ph hp vi quy nh v

chng nhn hp chun, chng nhn hp quy v

cng b hp chun, cng b hp quy (Ban hnh

km theo Quyt nh s 24/2007/Q - BKHCN

ngy 28 thng 9 nm 2007 ca B trng B

Khoa hc v Cng ngh).

registration;

3.2 When there are changes or additions of

certified standards, VCB inform customers about

the new certification standards;

3.3 Product certification activities of VCB in

accordance with the regulations on standard

certification, regulation certification and

standard,regulation proclaim (Issued together

with Descision No 24/2007/Q BKHCN

September 28,2007 of the Minister of Science

and Technology)

4. Nguyn tc hot ng ca VCB: 4. Activities principles of VCB

m bo s nht qun, khch quan, cng bng,

khng thin v, cng khai trong hot ng nh

gi chng nhn sn phm, bo mt cc thng tin

ca khch hng v chu trch nhim trc php

lut v hot ng ca mnh.

VCB m bo to iu kin cho tt c cc bn

ngh chng nhn c hot ng thuc lnh vc

chng nhn cng bca t chc chng nhn

c tip cn vi cc dch v ca VCB v s

khng a ra cc iu kin ti chnh, hoc cciu kin khc mt cch phi l. S tip cn

khng ph thuc vo quy m ca t chc c

chng nhn hoc quy ch thnh vin ca bt k

hip hi hoc tp on no.

To ensure consistency, objectivity, fairness,

impartiality, openness in the product certification

assessment activities, confidentiality of

customers information and responsibility before

law for their activities.

VCB ensures to create favorable condition for all

applicants whose activities belong to published

field of certification of VCB to access all services

of VCB and not to give financial conditions or

other conditions irrationally. The access to the

services will not depend on size of applicant or

membership regulation of any association.

5. Trch nhim ca khch hng: 5. Responsibility of customers

5.1 To iu kin Chuyn gia nh gi ca

VCB tip cn tt c cc im c nh gi

trong iu kin lm vic bnh thng v cung cpnhng thng tin cn thit cho VCB hon thin

qu trnh nh gi;

5.2 C ngi i din chu trch nhim lin lc

vi VCB. B tr ngi dn ng thng tho a

hnh v am hiu nhng quy nh v an ton lao

ng ca khch hng cho on nh gi;

5.3 S dng Logo chng nhn ca VCB theo

ng quy nh ti phn 9 ca Quy nh ny vcam kt khng gy bt k s sai lc no v

5.1. Facilitating auditors of VCB to access to all

points evaluated in normal working conditions

and providing necessary information for the VCB

to complete the evaluation process.

5.2. Appoint a representative who is responsible

for communicate with VinaCert. Appoint a pilot

who knows clearly about terrain and

understanding regulations on labor safety of

customer for audit team;

5.3. Use certification logo of VCB in accordance

with the provisions stated in section 9 of this

Regulation and commit to not cause any

deviance certification; When changing in the


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chng ch; Khi thay i phm vi h thng, mi vt

liu qung co u thay i theo;

5.4 Khng s dng chng nhn ph hp tiu

chun cho cc hot ng ngoi phm vi chng

nhn v khng s dng chng nhn ph hp tiu

chun trong cc hot ng mang ting xu cho

VCB;

5.5 Thc hin y cc quy nh ca VCB, c

bit v vic duy tr h thng, chp nhn quyt

nh nh ch hoc thu hi chng nhn ph hp

tiu chun ca VCB;

5.6 Thc hin y trch nhim trong hp ng

k vi VCB;

5.7. Lu gi h s cc khiu ni do ngi s

dng sn phm ca khch hng lin quan n

vic tun th cc yu cu ca tiu chun i vi

sn phm ph hp m VCB chng nhn ng

thi lu li cc bng chng v cc hnh ng

thch hp lin quan n hot ng gii quyt

khiu ni .

Thc hin hnh ng thch hp lin quan n

nhng khiu ni v mi khim khuyt phthin thy sn phm hoc dch v lm nh

hng ti vic tun th cc yu cu chng nhn.

Khch hng phi lp vn bn i vi cc hnh

ng thc hin.

scope of system, all advertising materials must

be changed;

5.4. Do not use certificate for other purposes out

of the certification scope and do not use

certificate in activities negatively affecting VCBs

reputation;

5.5. To fully comply with provisions specified by

VCB, especially on the maintenance of the

system, acceptance the condition of certificate

suspension or withdrawal of VinaCert.

5.6. To fully implement all responsibilities in

contract signed with VCB;

5.7. Keep records of complaints by users of

customers product related to compliance with the

requirements of standards for products that VCB

has certificated at the same time save the

evidence of appropriate action related to

complaint resolution activities.

Take appropriate action with respect to such

complaints and any deficiencies found in products

or services that affect compliance with the

requirements for certification;

The customer shall document the actions taken.

6. VCB Cam kt: 6. VCB commitment

6.1 Thc hin vic nh gi, chng nhn theo

ng yu cu ca GUIDE 65:1996;

6.2 Xy dng v thng bo trn websitehttp://www.vinacert.vn (1 thng cp nht 1 ln)

danh mc cc sn phm ca t chc c VCB

chng nhn;

6.3 Bo mt cc thng tin lin quan n Khch

hng ngoi nhng thng tin cng b phn 6.2

v 11.4;

6.4 Thng bo cho khch hng nhng kin

phn hi m VCB nhn c lin quan n cht

lng sn phm, dch v ca khch hng;

6.5 Tun th cc ni quy, quy nh ca khch

6.1. To perform the evaluation and certification as

required by GUIDE 65:1996;

6.2. Building and announcing on the websitehttp://www.vinacert.vn (regularly updated) the list

of the organization certified by VinaCert.

6.3. Confidentiality of information relating to

customers out of the published information in

section 6.2 and 11.4;

6.4. Inform clients of feedback received by VCB

regarding to quality of services and products,

procedure or QMS of the clients.

6.5. Compliance with the rules and regulations

of the customers in the evaluation;


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hng ti im nh gi;

6.6 Thc hin y trch nhim trong hp ng

k vi khch hng.

6.7 m bo s c lp khch quan, khng thin

v v cng khai

Thng qua chnh sch s dng CGG ca

mnh. Thnh vin trong on nh gi phi:

- Khng c mi quan h v ti chnh vi

KH;

- Khng c mi quan h gia nh vi cc

lnh o ch cht ca KH;

- Khng t vn Sn phm cho KH.

Thng qua hot ng ca HCNQCHDCN.Cc thnh vin trong HCN phi m bo:

- i din c li ch cho tt c cc bn;

- Khng chu cc p lc v ti chnh; cng

vic; tnh cm trong cc quyt nh ca

mnh;

- Am hiu lut php.

Thng qua hot ng ca cc phng th

nghim cam kt c lp, bo mt, khchquan;

Cung cp cho KH cc thng tin v chun

mc chng nhn, quy nh v nh gi v

chng nhn sn phm ph hp tiu chun,

th tc cp, duy tr, nh ch hoc thu hi

chng nhn ph hp tiu chun ph hp tiu

chun v cc quy nh v s dng logo

chng nhn, ph nh gi chng nhn.

Lp danh mccc t chc, c nhn c lin

quan ti hot ng nh gichng nhn ca

VCB tim n nhng mi nguy dn n s

khng cng bng v bin php phng nga

nhm m bo tnh cng bng trong hot

ng nh gi ca VCB;

To iu kin thun li khch hng ca

VCB c iu kin tham gia quyt nh la chn

thnh phn on nh gi nu KH nhn thy

tim n s khng cng bng trong hot ng

6.6. To fully comply with regulations and rules of

the clients on site audited.

6.7. Ensure the independence, objectivity,

impartiality, openness;

Thought the policies of using auditors ofVCB. Members in audit team shall:

- have no financial relationship with

customers;

- have no family relationship with key

leaders of clients

- not provide QMS consultant service for

customers;

VinaCert ensure the independence,objectivity, impartiality, openness in decision

on certification through activities of

Certification Council. Members of

Certification Council shall ensure:

- Represent benefits for all parties;

- not take the pressure of finance, work,

emotion in their decisions;

-

Understand the law.

VinaCert ensures to provide clients with

information on certification criteria,

procedures of issuance, maintenance,

expansion, suspension or withdrawal of

certificate and regulations on using logo,

certification mark, fee of certification.

Provide for customer information about

certification standard, product certification

and evaluation regulation; certification

maintain, suspend or withdraw procedure

compliance with standard and regulations

about use logo, evaluation and certification

fee;

VinaCert make a list of organizations,

individuals relating to certification activity of

VinaCert who have potential hazards leading

to unfairness and preventive measures to

ensure fairness in the assessment of VCB;
http://maychu/VCB%20document%20system/He%20thong%20QLCL%20moi/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://maychu/VCB%20document%20system/He%20thong%20QLCL%20moi/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://maychu/VCB%20document%20system/He%20thong%20QLCL%20moi/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://maychu/VCB%20document%20system/He%20thong%20QLCL%20moi/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://maychu/VCB%20document%20system/He%20thong%20QLCL%20moi/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://maychu/VCB%20document%20system/He%20thong%20QLCL%20moi/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://maychu/VCB%20document%20system/He%20thong%20QLCL%20moi/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.doc


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nh gi chng nhn ca VCB bi thnh phn

on nh gi.

Xy dng c ch gim st trong qu trnh

nh gi nhm m bo tnh cng bng,

VCB kin quyt khng s dng chuyn gia

nh gi khng khai bo r rng quan h ca

mnh vi khch hng.

VinaCert creates favorable conditions for the

clients to be able to participate in making

decision on selecting members of audit team

if the clients realize that there are potential

risk leading to unfairness caused by the audit

team.

VinaCert builds monitoring mechanism in

audit process to ensure fairness; VCB

determines not to use auditors that does not

explicitly declare their relationship with

customers.

7. Hiu lc ca chng nhn 7. The validity of certificate

7.1 VCB cp chng nhn ph hp tiu chun cho

cc sn phm ca khch hng p ng y

cc yu cu ca tiu chun m khch hng ng

k chng nhn.

7.2 Hiu lc cho tt c cc chng nhn ph hp

tiu chun l 3 nm k t ngy cp. Trong thi

gian chng nhn ph hp tiu chun c hiu lc,

VCB tin hnh nh gi gim st sn phm

c chng nhn bng cch: ly mu kim

nghim trn dy chuyn sn xut, ti kho hoctrn th trng khng nh cht lng sn

phm lun c duy tr, ph hp vi tiu chun

tng ng. Ty thuc vo bn cht ca sn

phm v h thng qun l cht lng m khch

hng thit lp, VCB tha thun chu k nh

gi gim st cht llng sn phm. Chu k nh

gi gim st khng ngn hn 6 thng.

7.1. VCB conducting certification appropriate

standards for customerss product when meet

fully requirements of standards that customer

registration certificate.

7.2. The validity of all certification is 3 years from

date of issue. During the validity of certificate,

VCB conducting product monitoring assessment

have been certified by: take samples for testing

on production lines, in warehouses or on the

market to confirm the product quality are

maintanined in accordance with relevant

standards. Depending on products and quality

management system that the customer has

established, VCB will agreement product quality

surveillance cycle. Surveillance cycle is not

shorter than 6 months.

8 nh gi chng nhn sn phm 8. Product certification assessment


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quy trnh chng nhn sn phm

2. ng k /chng nhn snhm

1. Ti p xc ban uInitial contact

3. Chun b nh giAssessment lanin

4.Th nghim v nhgi mu in hnh

Type of testing

5.Bo co k t quTest and assessment re orts

6. Quyt nh chng nhnCertificate award

8. nh gi li sau 03 nmReassessment after 03 years

4. nh gi i u kinm bo cht lng

Quality assurance

system assessment

7. Gim st nh kSuveillance

1. Tip xc ban u trao i thng tin: Nhn vin phngsale tip xc vi khch hng nhm thu thp cc thng tin cnthit. ngh khch hng hon thin BM-QT-13-01.

2. Khch hng np bn ng k chng nhn sn phm choVCB km cc ti liu lin quan theo BM-QT-13-01. Nu cnVCB c th t chc kho st ti c s c nhng hiu bitc bn v hot ng iu hnh sn xut, trang thit b v snphm ca khch hng.

3. Phng CD lin h vi KH hon thin cc th tc chngnhn sn phm

4. VCB s tin hnh nh gi iu kin m bo chtlng. VCB tin hnh ly mu th nghim theo cc phngthc thch hp th nghim mu in hnh/ mu i dinca sn phm. VCB ch chp nhn chng nhn sn phmph hp tiu chun khi:

- iu kin m bo cht lng t yu cu;

- Kt qu th nghim ti ch t yu cu; - Kt qu th nghim mu in hnh/ i din t yu cu(chp nhn 1 ch tiu c kt qu th nghim khng t, visai lnh khng qu 20% so vi mc ch tiu cng b. Chtiu khng t khng phi l ch tiu c quy inh trong

quy chun k thut)

5. Bo co kt qu, bao gm bo co kt qu nh gi thnghim v kt qu nh gi iu kin m bo cht lng

6. Nu kt qu th nghim mu in hnh v h thng qunl cht lng hoc iu kin m bo cht lng ca khchhng ph hp vi yu cu chng nhn, khch hng s cVCB cp chng nhn ph hp tiu chun/ quy chun k thutv cp du cht lng/ hp quyca VCB

7. Duy tr chng nhn: VCB s tin hnh nh gi gim stnh k. nh gi gim st cng tin hnh ly mu i dinnh nh gi cp chng nhn.

8. Cp li giy chng nhn: VCB s tin hnh nh gi lisau 03 nm.


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PRODUCT CERTIFICATION PROCESS

2. Certification application

1. Initial contact

3. Assessment planing

4. Type of testing

5. Test and assessment reports

6. Certificate award

8. Reassessment after 03 years

4. Quality assurancesystem assessment

7. Suveillance

1. Initial contact to exchange information: Staff ofSale Room contact with the customer to collectthe necessary information. To request the clientto complete BM-QT-13-01.

2. The customer submit a product certificationapplication for the VCB and attached relevantdocuments under BM-QT-13-01. If need, VCBcan conduct surveys at the facility to have basicunderstanding of the production operating,equipment and product activities of customers.

3. Certification Derpatment contact with customer tocomplete product certification procedures.

4. VCB will conduct to assess quality assuranceconditions. VCB conduct test sampling by theappropriate methods for testing of product typical/representative samples. VCB only accept productcertification appropriate standard when:

Conditions to ensure qualified quality; On-site test results meet the requirements;

Test results of typical/ reprensentative samplesmeet the requirements (acceptance 01 testingcriteria that result does not achieve, withdeviation not exceeding 20% compared to thepublished criteria. Not reached criteria is notcriteria specified in the technical regulations)

5. Result reports including report result of testassessment and result of assessment qualityassurance conditions.

6. If the test results of typical samples and qualitymanagement system or quality assurance

conditions in accordance with certificationrequirement, VCB will grand certificate suitablestandards/ technical regulations and quality/regulation sign for customer.

7. Maintaining certification: VCB will conductperiodical surveillance. Surveillance also takerepresentative sample as certificationassessment.

8. Re-issuance of the certificate: VCB will conductre-evaluation after 03 years.


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8.1 ng k chng nhn 8.1 Registration certificate

8.1.1 Khch hng cn in y cc thng tin

theo mu ng k chng nhn (BM-QT-13-01

i vi chng nhn sn phm ni chung hoc

BM-QT-23-01 i vi chng nhn Global GAP)v gi km theo:

S t chc ca Cng ty/Doanh nghip;

Cc ti liu k thut ca sn phm;

K hoch sn xut.

K hoch kim sot cht lng hoc chng

nhn ph hp tiu chun chng nhn h

thng qun l cht lng;

K hoch kim sot phng tin olng, th nghim;

8.1.2 VCB tin hnh kho st s b khi cn thit.

8.1.3 VCB tha thun vi khch hng v hp

ng nh gi chng nhn.

8.1.1.Customer is required to comple application

form for product certification (BM-QT-13-01 for

general product certification or BM-QT-23-01

for Global GAP certification) and attach to: Organizational chart of the company/

enterprise;

The technical documentation of product,

production plan;

Quality control plan or certification of standard

conformity, certification of quality management

system;

The measurement and testing control plan;

8.1.2. VCB conducting preliminary survey when

necessary;

8.1.3. VCB agreement with customers on

contracts of evaluation and certification.

8.2 Thnh lp on nh gi. 8.2 Establishment audit team

8.2.1 Khi khch hng sn sng cho vic nh

gi chng nhn, VCB thnh lp on nh gigm trng on v thnh vin khc khi cn

thit;

8.2.2 Chuyn gia nh gi c la chn trn c

s c nng lc ph hp vi lnh vc c

nh gi v m bo tnh khch quan ca vic

nh gi. Trng hp VCB khng ch nh c

CGG c chuyn mn ph hp vi lnh vc

c nh gi th VCB s mi CGKT ph hp

tham gia on nh gi;

8.2.3 VCB thng bo bng vn bn cho khch

hng v thnh phn on nh gi. Nu khch

hng nhn thy on nh gi khng m bo

tnh khch quan th khch hng c th ngh v

VCB s xem xt thay i thnh phn on nh

gi.

8.2.1 When customer are ready for the

evaluation and certification, VCB established

audit team includes team leader and other

members when necessary;

8.2.2 The auditor is selected on the basic of

qualified in accordance with the assessment area

and ensure the objectivity. Where VCB do not

specified auditor have been qualified in

accordance with the assessment area that VCB ill

invite suitable technical expert join audit team;

8.2.3 VCB notify writing to the customer on the

composition of audit team. If customers feel audit

team do not ensure objectivity, the customer may

be request and VCB will review changing the

composition of audit team.

8.3 nh gi

8.3.1. nh gi h s

8.3 Audit

8.3.1 Records audit

8.3.1.1 Nhn vin phng chng nhn tin hnh 8.3.1.1 Staff of Certification Derpatment


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nh gi s ph hp ca h s ng k

chng nhn sn phm ph hp tiu

chun theo quy trnh VCB-QT-13;

8.3.1.2 Khi cn thit, phng CD hng dn khch

hng b sung, hon thin h s bng vn

bn;

8.3.1.3 Phng CD kin ngh thnh lp on nh

gi ti hin trng:

8.3.1.4 Phng CD thng nht vi khch hng v

k hoch nh gi (BM-QT-10-02).

conducting assess the appropriateness of

product certificate registration records

under process VCB-QT-13;

8.3.1.2 When necessary, Certification

Derpatment guide customers to

complete,addition record writing;

8.3.1.3 Certification Derpatment

recommendations established audit team

in the field;

8.3.1.4 Certification Derpatment agreed with the

client on the audit plan (BM-QT-10-02).

8.3.2. nh gi chnh thc

8.3.2.1. nh gi iu kin m bo cht

lng:

8.3.2 Formal audit

8.3.2.1 Audit conditions to ensure quality

a) Trng hp khch hng c h thng qun

l cht lng c chng nhn:

Nu khch hng c chng ch h thng

qun l cht lng: ISO 9001, ISO 22000,

TS 16949, cn gi trtrn 12 thng v c

chng nhn bi t chc chng nhn c

VCB tha nhn (xem BM-HD-12-01) th iu

kin m bo cht lng ca khch hngc tha nhn;

Trng hp khch hng c chng chca t

chc khng c VCB tha nhn hoc

c tha nhn nhng thi gian cn hiu

lc t hn 12 thng th hot ng nh gi

iu kin m bo cht lng tng t 4.1.2

iu ny.

b) Trng hp nh gi chng nhn sn phm

kt hp vi nh gi h thng QLCL:

Chuyn gia nh gi tin hnh nh gi h

thng qun l cht lng kt hp vi nh

gi chng nhn sn phm

c) Trng hp khch hng cha c h thng

qun l cht lng:

Chuyn gia nh gi tin hnh:

Kim sot hs k thut ca sn phm (ti

liu thit k, tiu chun k thut ca sn

phm);

a) Where customer has had quality

management system certificated:

If the customer has had a certificate of

quality management systems: ISO 9001,

ISO 22000, TS 16949 valid over 12 months

and are certified by certification bodies that

VCB recognized (see BM-HD-12-01) the

conditions to ensure quality of customers is

recognized;

Where the customer has had the

organizations certificate that VCB is not

recognized or is recognized but the valid

less than 12 months, the audit activities

conditions to ensure quality similar 4.1.2 of

this document.

b) Where the product evaluation and

certification combined with quality

management system audit (QMS)

Auditor assess the quality management

system combined with product evaluation

and certification.

c) Where customer do not have quality

management system:

The auditor shall:

Control the techinal record of product (

design documents, technical standard of

product);


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Kim sot hs ton b qu trnh sn xut

tu vo, qua cc giai on trung gian cho

n khi hnh thnh sn phm bao gm c

qu trnh bao gi, xp d, lu kho v vn

chuyn sn phm;

Kim sot hs cht lng nguyn vt liu,

bn thnh phm v thnh phm;

Kim sot hs trang thit b cng ngh v

trang thit bo lng, kim tra, th nghim;

Kim sot hs trnh tay ngh cng nhn

v cn b k thut;

Kim tra k hoch m bo cht lng, mi

sn phm c mt k hoch m bo cht

lng;

Bt k skhng p ng mt yu cu no nu

trn u b coi l im khng ph hp. Chuyn

gia nh gi chchp nhn kt qunh gi iu

kin m bo cht lng khi ton b cc im

pht hin trong qu trnh nh gi c kim

sot v khc phc.

d) Quyt nh v ln nh gi gim st tip theo

Ph thuc vo kt qunh gi iu kin m

bo cht lng, trng on nh gi xc

nh thi im cho ln nh gi gim st gn

nht trong bo co nh gi. Thi im ny

c th khng ph hp vi chng trnh chng

nhn do CD ph duyt.

Control the whole record of production

process from input, through the intermediate

stage until product including packaging,

handling, storage and transportation of

products;

Control quality record of raw materials, semi-

finished and finished products;

Control technology equipment and

measurement, inspection, testing equipment

record;

Control skill of workers and technical of staff

records

Check the quality assurance plan, each

product has a quality assurance plan;

Regasdless of meet a requirement of the above

points be considered non conformity. Auditor only

accept result of audit quality assurance condition

when the whole finding point in the evaluation

process be controlled and corrective.

d) Decision on surveillance audit next

depending on the result of audit quality

assurance condition, team lead determines

the latest time surveillance audit in audit

report. This time can non conformity with

certification program approved by CD.

8.3.2.2. Thnghim mu in hnh 8.3.2.2 Testing the typical samples

a) Thnghim ti ch:

Cc ch tiu th nghim ti ch c quy

nh trong cc quy nh ring (VCB-SP/VCB-

HQ) tng ng. C mu c quy nh

trong cc quy nh ring hoc trong hng

dn nh gi chng nhn sn phm.

Kt qu th nghim ti cht yu cu mi

tin hnh ly mu th nghim ti phng th

nghim.

Trng hp kt qu th nghim ti ch lnth nht khng t, chuyn gia nh gi tin

a) Testing in place:

The testing criteria in place are specified in

separate regulations (VCB-SP/VCB-HQ)

respectively. Sample sizes are specified in

separate regulation or guidelines for

assessment of product certification.

Test results in place meet the requirements,

after take sample to test in the laboratory.

Where the test results in the first place is

unacceptable, auditor conducted a second


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hnh kim tra li ln hai. Nu ln hai khng

t th dng nh gi.

b) Thnghim ti phng thnghim::

Cc ch tiu th nghim c quy nh chi

tit trong tng quy nh ring (VCB-SP).

nh gi chng nhn ly t nht 03 mu/sn

phm; nh gi gim st ly t nht 01

mu/sn phm.

i vi sn phm khng phi l thc phm,

nng sn th c mu c quy nh trong

cc quy nh ring.

i vi sn phm l thc phm v nng sn

th c mu phi m bo kim nghim

vi sinh, ha l v cc ch tiu khc theo yu

cu sau:

- Mi n v mu phn tch vi sinh c

khi lng khng nh hn 300 gr hoc 0,3

lit. n v mu phn tch vi sinh khng

c trn mu. Trng hp sn phm c

ng gi sn th mi n v mu phn tch vi

sinh l 1 n v sn phm nhng khi lng

mi mu khng nh hn quy nh trn.

- Mi n v mu phn tch ha hc v

cc ch tiu khc khng nh hn 1000 gr

hoc 1 lit. n v mu phn tch cc ch

tiu ha l v cc ch tiu khc l mu in

hnh t 5 v tr khc nhau trong 1 l hng.

V tr ly mu i khi c quy nh c th

nhng v nguyn tc, ly mu phi m bo

ly c trn dy chuyn sn xut, kho v

ngoi th trng

c) Thnghim ti phng thnghim:

Chuyn gia nh gi lp 02 bin bn bn

giao mu. Trong phi nu r cc ch tiu

cn th nghim v phng php th c

quy nh trong cc quy inh ring.

Trng hp, Trng on nh gi ng

khch hng vn chuyn mu n phng

th nghim c ch nh th nghim th

trng on nh gi giao cho khch hng

test. If not reached, stop audit.

b) Testing in the laboratory:

The test criteria are specified detail in each

separate regulations (VCB-SP).

Certification audits taken at least 03 samples/

product; surveillance audit taken at least 01

sample/ product.

For products is not food, agricultural products,

the sample sizes are specified in separate

regulations.

For products is food and agricultural products,

the sample sizes to test microbiological,

chemical and other criteria required follows:

Each samples unit for microbiological analysis

volume not less than 300g or 0.3 liters.

Sample unit for micbiological roanalysis is not

mixed samples. Where prepackaged

products, each samples unit for

microbiological analysis is a product unit but

not less than specified above.

Each samples unit for chemical analysis and

other criteria not less than 1000 grams or 1

liter. Samples unit for chemical and physical

analysis and other criteria are typical sample

from five different locations in one shipment.

The sampling sites are sometimes specified

but in principle, sampling must be obtained on

produiction lines, warehouses and the market.

c) Testing in the laboratory:

The auditor established 02 samples handover

record. In particular must specify the criteria to

test and test menthods are specified in

separate regulations.

Where the audit team lead agreed to

customer transpoting samples to the

laboratory designated to test, the audit team

lead assigned to customer 01 sample


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01 bin bn bn giao mu. Phng th

nghim c gi mu phi nm trong danh

sch phng th nghim c VCB ph

duyt. Cc mu khc c chuyn v VCB.

handover record. The laboratory must be in

the list of laboratories approved by VCB. The

other samples was transferred to VCB.

8.4 Quyt nh chng nhn8.4 Certification Decision

8.4.1 VCB xem xt kt qu nh gi v cp

chng nhn ph hp tiu chun vi cc ni dung:

phm vi c chng nhn, thi hn hiu lc v

s hiuca chng ch. VCB ch cp chng ch khi

khch hng p ng ton b cc yu cu ca

tiu chun.

8.4.2 VCB gi chng nhn ph hp tiu chun

cho khch hng. H s chng ch bao gm

nhng khng gii hn: 02 chng ch bn gc; 01

quyt nh cp chng ch

Nu khch hng yu cu VCB s trao chng

nhn ph hp tiu chun cho khch hng.

8.4.3. Chng ch VCB cp cho khch hng bao

gm nhng thng tin sau: Tn v a ch ca t

chc c chng nhn; phm vi chng nhn

c cp (bao gm sn phm c chng nhn;

cc tiu chun sn phm hoc cc ti liu quy

chun khc; h thng chng nhn thch hp);

ngy c hiu lc v thi gian hiu lc ca chng

ch.

8.4.1 VCB review audit results and certification

standard compliance in accordance with the

contends: the scope of the certificate, validity

period and number of the certificate. Certification

is only granted before all criteria are met.

8.4.2 VCB sent certificate to customers.

Certificate records including but not limited: 02

orginal certificate, 01 certification decision;

If the customer requires VCB will award

certificate to customer.

8.4.3. Certificate issued by VCB contains the

following content: Name and address of

customer; scope of certification granted

(including product the products certified, which

may be identified by type, or range of products;

the product standards or other normative

documents to which each product or product type

is certified; the applicable certification system);

the effective date of certification, and the term of

the certification.

9. S dng logo chng nhn ph hp tiu

chun

9. Use the certification logo of appropriate

standard

9.1 Khch hng c VCB chng nhn c

quyn s dng logo ca VCB km theo k hiu

ca tiu chun tng ng, xem hnh 9.1;

9.2 Sn phm c VCB chng nhn hp

quy c quyn s dng logo ca VCB km theo k

hiu ca quy chun k thut tng ng, xem

hnh 9.2;

9.3 Khch hng c chng nhn c s dng

du hiu nhn bit trn tuyn truyn, qung

co trn cc phng tin thng tin i chng v

trn cc ti liu gii thiu, ti liu giao dchthng mi ca Khch hng;

9.1. Customers certified by VCB are entitled to

use logo of VCB concomitant with mark of

corresponding standard as the following picture:,

see Chart 9.1

9.2. The product certified by VCB according to

technical regulations are entitled to use the VCB

logo along with certification mark of respective

technical regulation, see Chart 9.2

9.3. Certified customers are entitled to use the

above-mentioned mark to propagate, advertise on

mass media and on the brochures, trade

documents of the customers.


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Khch hng ch c s dng du hiu nhn bit

trn i vi sn phm c chng nhn.

Customers are only entitled to use the above-

mentioned mark for products that are certified.

Chart 9.1:

Chart 9.2:

TCCN-TACN 10-01 VCB 999.7.65

10 Duy tr vic chng nhn 10 Maintain certification

10.1 Khch hng c chng nhn phi duy tr

vic m bo cht lng sn phm v duy tr

vic chng nhn trong sut thi gian hiu lc ca

chng ch;

10.2 Trong thi gian hiu lc ca chng ch,

VCB tin hnh nh gi gim st nhm xc nhn

vic duy tr cht lng sn phm ca khchhng. Vic nh gi gim st c tin hnh

10.1 Customers are certified that must maintain

product quality assurance and during the period

of validity of the certificate;

10.2 The period of validity of the certificate, VCB

conduct surveillance to confirm the maintenance

of customers product quality. The surveillancewas conducted with representative sampling to

QCVN 01-11:2009BNNPTNT


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cng vi vic ly mu i din nh gi xc

sut cht lng sn phm. Chi ph th nghim do

khch hng chi tr cho t chc th nghim m

VCB ch nh. Tn sut gim st ph thuc vo

mc nh hng ca sn phm ti ngi tiu

dng, cng ng khi cht lng khng m bo;

quy m sn xut ca khch hng. Tn sut gim

st c thng nht trong qu trnh thng tho

hp ng chng nhn sn phm nhng khng

qu 12 thng/ln.

10.3 Trong thi gian hiu lc ca chng nhn

ph hp tiu chun m khch hng c chng

nhn c nhng thay i ln v: quyn s hu;

a im; c cu t chc; i din lnh o; mrng/thu hp nh xng, Sn phm hoc phm vi

sn xut; s lng nhn vin (trn 30 %); cc

ngun lc c tc ng quan trng n cht lng

sn phm v cp nht tiu chun th phi thng

bo kp thi bng vn bn cho VCB VCB tin

hnh nh gi m rng/thu hp phm vi chng

nhn.

10.4 Ty mc thay i, VCB s tha thun vi

khch hng v vic nh gi gim st b sung.

Trong trng hp kim tra tip, t chc c

chng nhn khng c php lu thng sn

phm c chng nhn nhng ang c

sn xut vi nhng thay i cho ti khi VCB

c thng bo tng ng cho t chc c chng

nhn. Mi chi ph pht sinh lin quan n vic

nh gi gim st b sung s do khch hng chi

tr.10.5 Cp li chng ch: Sau 3 nm hiu lc ca

chng nhn ph hp tiu chun hin thi, VCB

tin hnh nh gi li nh ln u v cp chng

nhn ph hp tiu chun c hiu lc 3 nm tip

theo.

assess the probability of product quality. The

customers paid testing costs for testing

organization that VCB specified. Frequency of

surveillance depends on the impact of the product

quality to consumers; production scale of

customers. Frequency of surveillance is agreed

product certification contract but not exceeding 12

months/time.

10.3 During the validity of certificate that clients

are certified with the major change: property

rights; located; organization; representative

leadership; expand/collapde buildings; product

and production scope; number of employeer

(30%); resources have an importand impact to

product quality and updated standards must be

notifed ontime in writing to the VCB that VCB

conduct the assessment expand/ collapde scope

of certification.

10.4 Depending on the level of change, VCB willagree to the customers on additional surveillance.

If such is the case, the auditee shall not release

certified products resulting from such changes

before the VCB has notified the auditee

accordingly. Customers will paid all costs incurred

related to addition surveillance.

10.5 Re-issuance of certificate: After 3 years of

certificate valid conformity of the current standard,

VCB will conduct re-audit as the first and

certification appropriate standard and have

validity in next 3 years.

11. nh ch/ thu hi chng ch 11 Suspension/ withdraw of certificate

11.1 nh ch s dng chng nhn ph hp tiu

chun l vic VCB ra quyt nh nh ch c thihn vic s dng chng nhn ph hp tiu chun

11.1 Suspension of appropriate standard

certificate is VCB take suspension decision timelimit using certificate of certified customers.


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ca Khch hng c chng nhn. Thu hi chng

nhn ph hp tiu chun l vic VCB ra quyt nh

thu hi chng nhn ph hp tiu chun cp cho

khch hng v chm dt hiu lc ca chng nhn;

11.2 Ty mc , VCB xem xt nh ch s dng

hoc thu hi chng nhn ph hp tiu chun

cp nu khch hng khng tun th mt trong

cc iu sau y:

S dng chng nhn ph hp tiu chun

hoc logo ca VCB tri vi quy nh;

Khng b tr nh gi gim st nh k nh

tha thun;

Khng duy tr cht lng ca sn phm, vi

phm cc quy nh chng nhn ca VCB;

C khiu ni nghim trng t c nhn, t

chc s dng sn phm ca khch hng;

Khng tr y ph chng nhn theo tha

thun.

11.3 Trong thi hn hiu lc ca chng ch, nu

khch hng vi phm quy nh ti mc 11.2 th

chng nhn ph hp tiu chun c th b nh ch

hiu lc trong thi gian 3 thng cho n khi VCB

nhn c cc hnh ng khc phc ph hp.

Nu trong thi gian 3 thng, khch hng khng

c cc hnh ng khc phc ph hp th chng

nhn ph hp tiu chun s b nh ch thm 3

thng. Nu sau 3 thng, KH vn khng c hnh

ng khc phc ph hp th chng nhn ph hp

tiu chun s b thu hi vnh vin.

11.4 Vic nh ch v thu hi chng nhn phhp tiu chun s c VCB thng bo ln

website:http://www.vinacert.vnv thng bo cho

cc t chc/c nhn c lin quan bng vn bn.

Withdraw of appropriate standard certificate is

VCB take withdraw decision of customers

certificate and invalidation of the certificate;

11.2 Depending on the level, VCB consider

suspending or withdrawing certificate granted if

the customers does not comply with one of the

following:

Use appropriate standard certificate or VCB

logo contraty to regulations;

Failing to arrangement periodically

surveillance as agreed;

Failing to maintain of product quality, violation

certificated regulation of VCB;

There is serious complaints from individuals

or organizations using the customers

products;

Do not pay the full certification fee

agreement.

11.3 During the validity period of the certificate, if

the customers violate the provisions of Section

11.2, certificate may be suspended for 03 months

until the VCB receive appropriate corrective

action. If the period of 03 months, customers do

not have the appropriate corrective action, the

certificate will be suspended further 03 months. If

after 03 months, the customer do not appropriate

corrective action, the appropriate standard

certificate will be revoked permanently.

11.4 The suspension and withdrawal ofcertification that VCB will be announced on the

website: http://www.vinacert.vn and notify the

reletant organizations/ individuals in writing.

12. Bi thng trch nhim v khiu ni 12. Reponsibility compensation and

complaints

12.1 Nu trong qu trnh nh gi chng nhn,

khch hng c chng nhn a ra bng

chng v vic VCB gy ra thit hi cho khchhng v ngh bi thng, VCB s xem xt bi

thng cho thit hi , gi tr bi thng s

12.1 If during the time of initial audit, certified

customer gives evidence that VCB causes

damage to the customer and make a request forcompensation, VCB will consider compensation

for such damages and makes agreement with the
http://www.vinacert.vn/http://www.vinacert.vn/http://www.vinacert.vn/http://www.vinacert.vn/http://www.vinacert.vn/http://www.vinacert.vn/http://www.vinacert.vn/


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c VCB tha thun chi tit vi khch hng.

Trong trng hp hai bn khng tha thun

c vi nhau v gi tr bi thng th a ra

trng ti kinh t gii quyt;

12.2 Khch hng c th khiu ni cc hot ng

lin quan nqu trnh nh gi, chng nhn ca

VCB. VCB s xem xt, gii quyt khiu ni ca

Khch hng. Nu khch hng khng ng vi

quyt nh gii quyt khiu ni ca VCB th khch

hng c quyn yu cu gii quyt theo quy nh

ca php lut;

12.3 Khng bn no phi chu trch nhim bi

hon cho nhau nu c nhng yu t khch quan

xy ra nm ngoi tm kim sot ca hai bnnhng phi thng bo cho nhau v cc s kin

ny bng fax, hay th tn trong vng 5 ngy k t

ngy din ra.

customer. In case that both parties fail to reach

agreement on compensation value, it is required

to give to economy arbitration to address for

resolution.

12.2 Customers can make an appeal activities

reting to audit process of VinaCert. VinaCert will

consider and resolve appeal of the customer. If

the customer does not agree to decision on

appeal resolution of VinaCert, the customer is

entitled to request for resolution as regulated by

the laws.

12.3 Neither party shall be responsible for making

compensation in case that there are objective

factors arising out of control of both parties but

shall notify each other of these events by fax or

mail within 5 days since the date of occurring.

13. Cc khon chi ph 13. The expenses

13.1. Cc khon chi ph cho hot ng nh gi,

chng nhn sn phm c xc nh trong Hp

ng. Khch hng khng phi tr bt k khon chi

ph no khc cho VCB tr chi ph cho nh gi bsung c quy nh ti im 13.2 mc ny;

13.2. Khi cn phi thm tra hnh ng khc phc

ca khch hng ti im c nh gi, cc chi

ph i li, lu tr cho chuyn gia nh gi ca

VCB do khch hng chi tr;

13.3 VCB pht hnh ha n ti chnh cho ton

b chi ph nh gi, chng nhn ca VCB. Vic

chm thanh ton sau 30 ngy k t ngy phthnh ha n, bn Khch hng phi chu li sut

1,5% trn thng cho phn gi tr cn phi thanh

ton;

13.4 VCB ra quyt nh nh ch chng nhn ph

hp tiu chun i vi Khch hng khng thanh

ton chi ph nh gi, chng nhn sau 60 ngy k

t ngy VCB pht hnh ha n. Vic khi phc

chng nhn ph hp tiu chun s c thc

hin sau khi Khch hng thanh ton chi ph nh

gi chng nhn.

13.1 The expenses for product evaluation and

certification activities are specified in the contract.

Customers do not pay any other expenses for

VCB except the cost for addition assessment

specified in this Section 13.2;

13.2 When requiring to verify corrective actions of

customers at the point audited, the customers

shall pay all costs of travel and stay for auditor(s)

of VCB;

13.3 VCB issues invoice for full cost of audit of

VCB. The late payment after 30 days from the

date of invoice issuance, the customer shall bear

the interest rate of 1.5%/ months for the value to

be paid;

13.4 VCB will decide certification suspension for

customers who do not pay for certification cost

after 60 days from the date of invoice issuance.

The recovery of certification will be made after

customers pay certification assessment costs for

VCB.

13.5 VCB will decide certification suspension that

customers do not pay for certification assessment


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cost after 60 days from date of invoice issuance.

The recovery of certification will be made after

customers pay certification assessment costs for

VCB.

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