8/17/2019 Quickserve Help http://slidepdf.com/reader/full/quickserve-help 1/53 raining Menu QuickServe Online Parts Training Getting Started Parts Service Cummins Power Generation Help Desk
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raining
Menu
QuickServe Online Parts Training
Getting Started
Parts
Service
Cummins Power Generation
Help Desk
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Getting
MenuStarted
Overview
Overview
Basic Navigation
Settings
QuickServe Online Training
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Getting
Started
Overview
QuickServe Online QSO!" is a controlled
access we#site t$at provides Parts % Service
related in&ormation covering nearl' () million
Cummins engines #uilt since (*+,-
Parts catalog in&ormation &or engines #uilt #e&ore (*.)does not include grap$ics and ma' consist o& incomplete
or partial lists o& parts-
/or engines #uilt #e&ore (**)0 t$ere are no online service
documents- Paper manuals can #e purc$ased &or t$ese
engines-
T$e we#site is routinel' updated to provide t$e latest and
most up1to1date in&ormation availa#le0 2) $ours a da' 3
da's a week-
Menu
Getting Started Menu
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Getting
Started
Overview
QuickServe Online /eatures4
• Parts0 Service0 and 5arrant' in&ormation customi6ed
#' 'our engine serial num#er-
• Content organi6ed into 7ta#s8 #ased on t'pes o& users
including Parts0 Service0 5arrant'0 and Products-
• Settings Options 1 customi6ation o& user pre&erences
• Cummins Power Generation content Manuals and
Parts in&ormation"
• Cali#ration Downloads
• 9nd more:
Menu
Getting Started Menu
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Getting
Started
Basic Navigation
Click on these tabs
to either expand or
collapse the view.
Information on QSOLis organized b tabs.
!re"#entl $sked
Q#estions link.
If o# experience tro#ble or notice an errors with information on
QSOL% please let #s know b s#bmitting a QSOL &elp 'esk (icket.
)o# can do this b clicking on one of the !eedback*&elp links.
+nter an +S,
-+ngine Serial
,#mber here.
Menu
Getting Started Menu
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Getting
Started
Basic Navigation
(he information onthe /arts and Service
pages is organized
into mini tabs.
(he +ngine Service
,ame of the engineo# have entered
appears at the top of
each of these pages.
)o# can find a link for the 'ataplate on
the /arts and Service pages.
(he 'ataplate on QSOL contains m#ch of the
same basic information abo#t the engine as the
phsical 'ataplate
Menu
Getting Started Menu
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Getting
Started
Browser Settings
(his page shows how to
config#re o#r browser with thesettings that allow QSOL to
operate at optim#m
performance.
In Internet +xplorer select
0(ools1% then 0Internet Options.1)o# sho#ld then see a window
that looks like this.
2ake s#re that o# are on the
03eneral1 tab and then select0Settings.1
Check 0+ver time I visit the
webpage1 and then click 0O41.
Click 0'elete1% then make s#re
the top fo#r options are selected.
$fter checking the top fo#r
options% select 0'elete1 to delete
cookies and temporar internet
files from Internet +xplorer.
Menu
Getting Started Menu
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Power
Generation
Browser Settings
(o config#re o#r Internet +xplorer
settings to enable tabs select 0(ools1then 0Internet Options1 and a new
window will open. 2ake s#re that o#
are on the 03eneral1 tab% then select
0Settings1 in the 0(abs1 section.
Click here to enable (abbed 5rowsing.
If tabs are not enabled% selecting a
/arts Option will la#nch a new window.
Menu
Getting Started Menu
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Getting
Started
5e#site Settings
)o# can c#stomize some
feat#res of QSOL b going
to the 0Settings1 tab.
)o# can change the lang#age%font stle% and font size here.
$fter o# config#re the
settings to o#r liking% click
the 06pdate Site Settings1
b#tton. It ma appear astho#gh nothing happened
b#t when o# click on a link
to another page% the
settings o# have chosen
will take effect.
Menu
Getting Started Menu
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Parts
Menu
QuickServe Online Parts Training
Parts Catalog
Ta##ed Browsing
Parts Option Detail
Parts Supersessions
Menu
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Parts
Basic Navigation
Click the /arts tab to view the /arts page.
(he information on the /arts page is organized into minor tabs for better
accessibilit. (he /arts Catalog is the defa#lt tab on this page.
Menu
Parts Menu
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Parts
Parts Catalog
(he +S, and Service 2odel name that this /arts
Catalog pertains to appears at the top of the page.
)o# can sort the catalog
b Option% 7epair 3ro#p%
3ro#p ,ame% or 5#ild(pe b clicking here.
(he defa#lt sort option is
b 3ro#p ,ame.
(he (able !ilter allows
o# to filter thro#gh the/arts Catalog simpl b
tping in a keword.
8#mp straight to this engine9s
Service 2an#al b clicking here.
Menu
Parts Menu
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Parts
Parts Catalog
Click here to print the /art Catalog Option List.
Click on the Option
n#mber to view the
Option 'etail page.
)o# can perform a kewordsearch b tping in the
name of the part
Search: Crankshaft
Options can be searched
b Option ,ame
Search: bb:;<=
Options Revisions can besearched b Option ,ame
followed b an asterisk >
Search? bb:;<=>
Part number can be
searched? @ABBD@
EClinder Liner 4itE
Search: @ABBD@
Note: If searching for an
Option with a hyphen - in it%
please #se "#otes.
Search: 0bb:;<=FB:E
Menu
Parts Menu
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Parts
Ta##ed Browsing
(he +S, and Option
,ame appear as the
title of the new tab.
Ghen an Option is
selected a new tab or
window is la#nched
-depending on o#r
browser settings.
Menu
Parts Menu
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Parts
Ta##ed Browsing
(o config#re o#r Internet +xplorer
settings to enable tabs select 0(ools1then 0Internet Options1 and a new
window will open. 2ake s#re that o#
are on the 03eneral1 tab% then select
0Settings1 in the 0(abs1 section.
Click here to enable (abbed 5rowsing.
If tabs are not enabled% selecting a
/arts Option will la#nch a new window.
Menu
Parts Menu
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Parts
Parts Option Detail
Click here to view o#r
shopping cart.
)o# can adH#st the size of
the ill#stration b clicking
these options.
(his section shows whatengines this part applies to.
)o# can check for s#persessions
or 7eCon e"#ivalents b clicking
the part n#mber.
Click here to add a part too#r shopping cart.
Menu
Parts Menu
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Parts
Parts Option Detail
+xpanded iew
'efa#lt iew
(he /arts Options have an expandable remarks col#mn
-where applicable% this red#ces the need for scrolling.
Click here to expand the remarks col#mn for more detail.
Menu
Parts Menu
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Parts
Parts Supersessions
$fter clicking on the part n#mber a new
window opens to displa the information
so o# don9t have to leave the page.
Menu
Parts Menu
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Parts
Parts Supersessions
If o# are looking #p filters%
o# can click here to viewthe !leetg#ard e"#ivalent
part n#mber.
$fter clicking in 0iew1 the
!leetg#ard /art ,#mber
will appear along with a
brief description and a
pict#re of the part.
Menu
Parts Menu
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Service
Basic Navigation
QuickServe Online Service TrainingBasic Manual ;n&ormation
Trou#les$ooting % <epair Manual
Service Manual
Service Bulletins
Service Tools
/ault Code Searc$ Ta#
=ngine S'mptom Searc$
Menu
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Service
Service Ta#
Click the Service tab to view the Service page.
(he information on the Service page is organized into minor tabs for
better accessibilit. (he 2an#als (ab is the defa#lt tab on this page.
Menu
Service Menu
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Service
Basic Manual ;n&ormation
Owners Manual
(his man#al contains information for the correct operation and maintenance ofC#mmins engines.
Operation & Maintenance Manual
(his man#al contains information for the correct operation and maintenance of
C#mmins engines. It also incl#des important safet information% engine and sstems
specifications% tro#bleshooting g#idelines% and listings of C#mmins $#thorized 7epair
Locations and component man#fact#rers.
Electronic Control System Troubleshootin & Repair Manual
(his man#al provides instr#ctions for tro#bleshooting smptoms and !a#lt Codes.
!ault Co"e Troubleshootin Manual
(his man#al provides instr#ctions for tro#bleshooting !a#lt Codes and repairing thisengine in the chassis. (hese man#als are available for newer C#mmins +ngines.
Service Manual
(his man#al contains instr#ctions for tro#bleshooting and repairing this engine in the
chassis% complete reb#ild proced#res and specifications. 'isassembl% cleaning%
inspection% and assembl instr#ctions are incl#ded.
Menu
Service Menu
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Service
Basic Manual ;n&ormation
Click and drag
here to adH#st the
size of the frame.
Click on a section titleto expand or collapse
the section content.
Select the proced#re o#
wish to view and it will
open #p in the right handsection of the page. If o#
right click on the link o#
can open the proced#re in
a new window or tab.
/lease review the 3eneralSafet Instr#ctions before
performing an Service
events. (hese can be
fo#nd in the Introd#ction
Section of ever man#al.
Menu
Service Menu
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Service
Trou#les$ooting % <epair Manual
)o# can find tro#bleshooting steps for specific fa#lt codesin Section (! of the (ro#bleshooting and 7epair 2an#als.
Menu
Service Menu
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Service
Trou#les$ooting % <epair Manual
$fter clicking on a specific
fa#lt code o# will be takento the !a#lt Code Overview
/age which gives o# a
brief description of the fa#lt
code and provides general
information incl#ding
related components.
Click here to view the
detailed tro#bleshooting
steps for the fa#lt code.
Menu
Service Menu
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Service
Trou#les$ooting % <epair Manual
(his section gives a
brief o#tline of all the
steps involved.
Click on the links to
H#mp straight to the
step detail.
Menu
Service Menu
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Service
Trou#les$ooting % <epair Manual
$fter following the g#ided
steps% answer the "#estion
to determine the next step.
Click on these links to start
the next step or open a
related proced#re. Contin#e
this process #ntil o# have
diagnosed the problem
Menu
Service Menu
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Service
Service Manual
If a (ro#bleshooting Smptom(ree is available for an engine%
it can be fo#nd in the Service
2an#al.
Click here to view a proced#re.
(he proced#res in the
Service 2an#als are
organized b gro#ps.
Click on the gro#p title to
see the proced#res that
pertain to that gro#p.
Menu
Service Menu
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Service
Service Manual
)o# can H#mp to a specific section
b clicking on one of these links.
Click here to adH#st the
size of the ill#stration.
Click here to go
to the next step.
(he proced#res are broken #p
into sections and each section
contains steps to follow.
Menu
Service Menu
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Service
Service Manual
If a Service 2an#al doesn9t appear in the
man#als list% be s#re to check the baseengine (ro#bleshooting and 7epair 2an#al.
(he Service 2an#al for some engines
is incl#ded in the (ro#bleshooting and7epair 2an#al.
Menu
Service Menu
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Service
Service Bulletins
Service 5#lletins are doc#ments that cover general topics s#ch as !#el for
C#mmins +ngines% Oil for C#mmins +ngines% and Oil $nalsis7ecommendations. (hese doc#ments are available for p#rchase b external
c#stomers and are also available in QSOL.
4eword searches can be #sed to find specific b#lletins. $fter performing
a search o# can reset the search field b clicking here.
Menu
Service Menu
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Service
Service Tools
(he Service (ools mini tab displas information abo#t an Service (ools that ma
be re"#ired to carr o#t some service events for the +S, o# are in"#iring abo#t.
(he Service (ools section displas the same links for all engines% while the Service
(ool Instr#ctions section shows tools that appl specificall to the +S, entered.
(his mini tab also contains links
to +lectronic Service (ools like
I,SI(+% I,C$L% and +'S.
Menu
Service Menu
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Service
/ault Code Searc$ Ta#
If an engine has m#ltiple active !a#lt Codes% the +ngine !a#lt Code $nalzer
can help o# determine which one to tro#bleshoot first. Click on the !a#ltCode Search mini tab located #nder the main Service tab.
Menu
Service Menu
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Service
/ault Code Searc$ Ta#
$n +S, or Service 2odel ,ame has to be entered into
Q#ickServe Online for the !a#lt Code $nalzer (ool to be#sed. +nter all active fa#lt codes and an inactive fa#lt
codes that have been logged in the last <D engine ho#rs.
$fter entering all of the fa#lt
codes% click 0$nalze1.
Once a fa#lt code is entered% the !a#lt Code
$nalzer (ool will displa the fa#lt code description.
$dd or remove fa#lt codes
b clicking these links.
Menu
Service Menu
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Service
/ault Code Searc$ Ta#
Click on the fa#lt code to see
the tro#bleshooting steps for
that fa#lt code.
!a#lt Code $nalzer (ool will displa the 7oot !a#lt Code and the
'ependent !a#lt Codes. )o# sho#ld then tro#bleshoot each 7oot!a#lt Code one at a time in the order displaed.
(o reset the search% click here.
(he 'ependant !a#lt Codes are codes that can be eliminated from
the tro#bleshooting process b tro#bleshooting the 7oot !a#lt Codes.
Menu
Service Menu
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Service
/ault Code Searc$ Ta#
$s o# click on the fa#lt codes% the links t#rn
green to let o# know which ones o#9ve checked.
Click 03o 5ack1 to H#mp back
and add or remove fa#lt codes.Click here to clear the fa#lt
codes and analze more.
Menu
Service Menu
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Service
/ault Code Searc$ Ta#
)o# can #se the +ngine !a#lt Code Search tool to "#ickl
find tro#bleshooting steps for a partic#lar !a#lt Code.
Ghen o# enter the !a#lt Code and click 0Search1 o# are
a#tomaticall taken to the !a#lt Code overview page.
Menu
Service Menu
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Service
/ault Code Searc$ Ta#
)o# can #se the S/,*!2I to !a#lt Code (ool to crossF
reference S/,*!2I Codes with C#mmins !a#lt Codes.
+nter a S/, and a !2I code and click 0Search1.
(he e"#ivalent fa#lt code will appear here. Click 0Search1
to see a detailed s#mmar of the fa#lt code.
Menu
Service Menu
Service
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/ault Code Searc$ Ta#
$fter clicking 0Search1 o# can see detailed information abo#t
the fa#lt code incl#ding 'escription% reason that the fa#lt code
appears% possible effect it will have on the engine% and more.
Click here to see the tro#bleshooting steps for this fa#lt code.
Menu
Service Menu
Service
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=ngine S'mptom Searc$
)o# can #se the +ngine Smptom Search tool to findtro#bleshooting steps based on smptoms rather than !a#lt Codes.
Select the smptom that o# are looking for from the dropFdown list and
o# will be a#tomaticall taken to the tro#bleshooting steps for that
smptom. $lphabetical order is the defa#lt for the dropFdown men# b#t
o# can sort b most #sed smptom trees b clicking here.
Menu
Service Menu
Power
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Generation
Basic Navigation
Basic ;n&ormation
Manuals
!iterature Searc$
QuickServe Online CPG Training
Menu
Power
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Generation
Basic ;n&ormation
C#mmins /ower 3eneration content
can be fo#nd b #sing this section.
Menu
CPG Menu
Power
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Generation
Basic ;n&ormation
(o search for man#als that
appl to a specific model of
generator o# m#st enter the
/lant% 2odel% and Spec of the
#nit. (his information can be
fo#nd on the #nit9s dataplate. Click 0C/3 2odel
Information /age1 tosee literat#re that
applies to the generator
that is listed at the top
of this section.
(his link will allow o# to #se
advanced search feat#res to
find specific man#als and
other C/3 literat#re.
Menu
CPG Menu
Power
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Generation
Manuals
2ost man#als are onl available
in /'! format% however some are
also available in &(2L format. (o
open% click on the icon of the
format in which o# wish to viewthe man#al.
Menu
CPG Menu
Power
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Generation
Basic Navigation
6se the 3lobal Literat#re ,#mber Search to findspecific doc#ments or man#als witho#t having to
enter the /lant% 2odel% and Spec of the generator.
(he $dvanced Search feat#re allows o# to c#stomize
o#r search b choosing categories from the dropFdown
men#s. )o# can also perform a keword search.
Menu
CPG Menu
Customer
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Support
Menu
QuickServe Online TrainingHelp Desk4 Basic ;n&ormation
/re>uentl' 9sked Questions
/eed#ack?Help !inks
QSO! Help Desk Tickets
Menu
Customer
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Support
QSO! Help Desk
Q#ickServe Online &elp 'esk ho#rs of
Operation?2onda F !rida ;am F pm +'(
32(*6(C FD ho#rs
Closed on all maHor 6S holidas
O#r 3oal is to respond to each &elp 'esk (icket within : b#siness da.
If o# need to report a prod#ct problem or re"#est technical assistance with engine
repairs% or if o# have an immediate need for parts information not fo#nd in Q#ickServe
Online% please contact?
• )o#r normal C#mmins s#pport person.
• )o#r local C#mmins distrib#tor -select EService LocatorE #nder E2 $pplicationsE in
Q#ickServe Online• (he C#mmins C#stomer $ssistance Center for o#r area?
J 6nited States K Canada? Call :FABBF'I+S+LS -: A:< @;; @BBB.
J +#rope*2iddle +ast*$frica? Call -B :@<; AA==.
-64*+ire !reefone BB ABBB <A===;
J +lsewhere% go to http?**www.c#mmins.com% select EC#stomer $ssistanceE% then
EContact InformationE
Menu
Help Desk Menu
Customer
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Support
/re>uentl' 9sked Questions
If o# don9t find the answer to o#r "#estion o# can
s#bmit a Q#ickServe Online &elp 'esk (icket.
(he "#estions are
arranged b categor.
8#st click on a "#estion
to view the answer.
If o# have an
"#estions or need
assistance with
Q#ickServe Online
please check the
!re"#entl $sked
Q#estions section%
o# ma find aneas answer.
Menu
Help Desk Menu
Customer
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Support
/eed#ack?Help !inks
(o s#bmit a Q#ickServe Online
&elp 'esk (icket% click on one
of the !eedback*&elp links.
Menu
Help Desk Menu
Customer
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Support
QSO! Help Desk Tickets
/lease take a moment to
read this before s#bmitting
a &elp 'esk (icket.
Menu
Help Desk Menu
Customer
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Support
QSO! Help Desk Tickets
/lease provide as m#ch
detail as possible when
s#bmitting a ticket.
(he more information
we have the better wecan respond.
)o# will be sent email
notifications abo#t the
progress of o#r ticket% so
be s#re the correct email
address is entered.
(he &((/ 7eferrer allows #s to see the page o# were on
at the time when the ticket was s#bmitted. If o# wo#ld like
to report an error with the content of Q#ickServe Online%please go to the location the error occ#rred and s#bmit
o#r ticket from that page.
Menu
Help Desk Menu
Customer
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Support
QSO! Help Desk Tickets
)o# can see all of o#r active
Q#ickServe Online &elp 'esk
(ickets b clicking this link.
Menu
Help Desk Menu
Customer
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Support
QSO! Help Desk Tickets
(his screen shows o# the
stat#s of o#r tickets. #our name will appear here
Click here to see details
abo#t a ticket.
Menu
Help Desk Menu