Quick Start - Huawei

Quick Start

31500CNC_01

Inserting the SIM CardInsert the SIM card into the slot with its chip side facingupwards, and the notched side facing inwards.

mini-S IM (2FF) micro-S IM (3FF) nano-S IM (4FF)

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Powering on the Mobile WiFiPress and hold the Power button to power on the MobileWiFi. Your Mobile WiFi searches for mobile network signalsautomatically after it is powered on.

Refer to the FAQs section below if your Mobile WiFireceives no signal or the signal reception is weak.

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Accessing the InternetConnect your device to the Mobile WiFi to access theInternet. Press the MENU button on your Mobile WiFi toenter the menu screen and check the Wi-Fi® network name(SSID) and password (PWD).

XXXXXXXXX

SSID:XXXXXXPWD:XXXXXX

Refer to the FAQs section below if you cannot accessthe Internet after you have connected to your MobileWiFi.

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Device ManagementUsing app: You may scan the QR code below to downloadHUAWEI AI Life app to manage your Mobile WiFi, forexample, changing your Wi-Fi name or password, orchecking data usage.

If you cannot add device in the app, please check ifyou are using the latest version.

Using browser: Connect to your Mobile WiFi's wirelessnetwork on your mobile phone or computer, and enter192.168.8.1 into the browser to access your Mobile WiFi'sweb-based management page. The default login passwordis admin.

• If you cannot visit the web-based managementpage, check whether your mobile phone orcomputer is connected to your Mobile WiFi.

• We suggest that you modify the default Wi-Fi nameand password, and the default login password toensure that your data is secure.

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ChargingCharging your Mobile WiFi (super fast chargingsupported)

Please use the original Huawei charging cable and poweradapter.

The original charging cable can only be used forcharging.

Wired reverse charging for external devices(super fast charging supported)The USB Type-C port on the Mobile WiFi can be used forfast charging of external devices, such as mobile phones.The USB Type-A port can be used for super fast chargingof Huawei devices, as well as to fast charge other devices.

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When the battery level is extremely low, or the deviceis overheating, reverse charging is automaticallydisabled.

Wireless reverse charging of external devicesPlace an external device that supports wireless charging on

the wireless charging detection area marked with a onthe Mobile WiFi. Press the Power button twice to enablewireless reverse charging, and view the charging statusthrough the indicator on the Mobile WiFi, or by checking thecharged device.

If the indicator blinks slowly, wireless charging is inprogress. If the indicator flashes quickly, wirelesscharging is not working properly.

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Appearance

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1 LCD screen 2Wireless chargingdetection area

3 USB Type-A port 4 USB Type-C port5 Indicator 6 SIM card slot7 MENU button 8 Power button

To power off the Mobile WiFi: Press and hold the Powerbutton for about 3 seconds.To access the menu on the LCD screen: Press the Menubutton once.To restore the Mobile WiFi to its factory settings: Firstaccess the menu on the LCD screen, then go to More >Reset, and select OK.

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FAQsWhat should I do if my Mobile WiFi cannotreceive any signal or cannot connect to theInternet?• Make sure that the SIM card is the right size and

inserted correctly into the slot.• Confirm that your SIM card has sufficient balance. If your

SIM card is new, ensure that it has Internet access.• The PIN verification feature may have been enabled. 1)

Open the HUAWEI AI Life app, and go to AdvancedSettings > PIN Management to enter the correct PINcode. 2) Disable this feature if you don't want to enteryour PIN on a regular basis.

• Contact your carrier or SIM card dealer to check if anyspecial configuration is required, such as for the APN.

• If the issue persists, restore your Mobile WiFi to itsfactory settings and try again.

What should I do if my Mobile WiFi's signalreception is weak or the Internet speed isslow?• Check whether the signal strength is strong on the LCD

screen. If not, move the Mobile WiFi to a location near awindow or to an open area for better signal reception,and make sure that you are not in an enclosed area.

• Check to confirm that you have not exceeded themonthly mobile data limit from your carrier.

• Check whether a large number of devices are connectedto and using the Mobile WiFi's network. Or alternatively,the problem may be related to your use of the MobileWiFi during peak traffic times, or when you are movingquickly.

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• The 5 GHz Wi-Fi features better anti-interferencecapabilities, and may provide for a faster connection.You can set the Wi-Fi frequency band to 5 GHz on theMobile WiFi's LCD screen or the web-basedmanagement page. Before doing so, please confirm thatyour devices support 5 GHz Wi-Fi.

• The Mobile WiFi features a built-in safeguard againstoverheating. If the temperature is too high, Internetspeeds will be automatically limited to prevent the MobileWiFi from overheating.

• Make sure that there are no physical barriers (such ascement walls) that may weaken the signal between theconnected devices and Mobile WiFi.

• Turn off or move away from other 2.4 GHz wirelessnetwork devices, and other home electronics (such asmicrowave ovens) that may interfere with the MobileWiFi's signal, and then try again.

What should I do if I can't connect to my MobileWiFi after a period of inactivity?Your Mobile WiFi may be in sleep mode or powered off.• Press the Power button on your Mobile WiFi. If the LCD

screen turns on, your Mobile WiFi was in sleep mode. Inthis mode, your Mobile WiFi automatically disables Wi-Fito save power. You can disable the sleep mode throughthe web-based management page.

• If the Mobile WiFi is using the 5 GHz frequency band,make sure that your connected devices support 5 GHzWi-Fi. If not, set the frequency band of the Mobile WiFito 2.4 GHz in Wi-Fi settings on the LCD screen menu.

• If there is no response after you press the Power button,your Mobile WiFi is powered off. Press and hold thePower button to power it back on.

Avoid using your Mobile WiFi where active wirelessdevices are prohibited (such as during flights), andensure that it is powered off.

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What should I do if reverse charging doesn'twork?• If you are using wireless reverse charging: Press the

Power button two times in quick succession, and placethe device to be charged on the front side of the MobileWiFi, against the wireless charging detection area. Youcan then view the charging status through the indicatoron Mobile WiFi or by checking the charged device.

• If you are using wired reverse charging: Connect thedevice to be charged to the Mobile WiFi using a chargingcable to initiate charging. If the charging doesn't start,press the Power button two times in quick succession, orremove and reinsert the charging cable, and check if thedevice will charge.

• When charging certain devices that require a lowercharging current, such as Bluetooth earphones andsmart bands, access the Mobile WiFi's menu, selectMore, enable low-current reverse charging mode, andtry again.

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Legal NoticeCopyright © Huawei Technologies Co., Ltd.2020. All rights reserved.No part of this manual may be reproduced or transmitted inany form or by any means without prior written consent ofHuawei Technologies Co., Ltd. and its affiliates ("Huawei").The product described in this manual may includecopyrighted software of Huawei and possible licensors.Customers shall not in any manner reproduce, distribute,modify, decompile, disassemble, decrypt, extract, reverseengineer, lease, assign, or sublicense the said software,unless such restrictions are prohibited by applicable laws orsuch actions are approved by respective copyright holders.

Trademarks and Permissions

, , and are trademarks orregistered trademarks of Huawei Technologies Co., Ltd.LTE is a trademark of ETSI.

The 5G logo of 3GPP is copyright andtrademark protected.Wi-Fi®, the Wi-Fi CERTIFIED logo, and the Wi-Fi logo aretrademarks of Wi-Fi Alliance.Other trademarks, product, service and company namesmentioned may be the property of their respective owners.

NoticeSome features of the product and its accessories describedherein rely on the software installed, capacities andsettings of local network, and therefore may not beactivated or may be limited by local network operators ornetwork service providers.

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Thus, the descriptions herein may not exactly match theproduct or its accessories which you purchase.Huawei reserves the right to change or modify anyinformation or specifications contained in this manualwithout prior notice and without any liability.

DISCLAIMERALL CONTENTS OF THIS MANUAL ARE PROVIDED "ASIS". EXCEPT AS REQUIRED BY APPLICABLE LAWS, NOWARRANTIES OF ANY KIND, EITHER EXPRESS ORIMPLIED, INCLUDING BUT NOT LIMITED TO, THEIMPLIED WARRANTIES OF MERCHANTABILITY ANDFITNESS FOR A PARTICULAR PURPOSE, ARE MADE INRELATION TO THE ACCURACY, RELIABILITY ORCONTENTS OF THIS MANUAL.TO THE MAXIMUM EXTENT PERMITTED BYAPPLICABLE LAW, IN NO EVENT SHALL HUAWEI BELIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, ORCONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS,BUSINESS, REVENUE, DATA, GOODWILL SAVINGS ORANTICIPATED SAVINGS REGARDLESS OF WHETHERSUCH LOSSES ARE FORSEEABLE OR NOT.THE MAXIMUM LIABILITY (THIS LIMITATION SHALLNOT APPLY TO LIABILITY FOR PERSONAL INJURY TOTHE EXTENT APPLICABLE LAW PROHIBITS SUCH ALIMITATION) OF HUAWEI ARISING FROM THE USE OFTHE PRODUCT DESCRIBED IN THIS MANUAL SHALLBE LIMITED TO THE AMOUNT PAID BY CUSTOMERSFOR THE PURCHASE OF THIS PRODUCT.

Import and Export RegulationsCustomers shall comply with all applicable export or importlaws and regulations and be responsible to obtain allnecessary governmental permits and licenses in order toexport, re-export or import the product mentioned in thismanual including the software and technical data therein.

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Privacy PolicyTo better understand how we use and protect your personalinformation, please read the Privacy Policy athttp://consumer.huawei.com/privacy-policy.To understand how we use and protect your personalinformation on this device, open the web-basedmanagement page or HUAWEI AI Life app, accessStatement about Huawei Mobile Broadband Devices andPrivacy, and read our privacy policy.

Software UpdateBy continuing to use this device, you indicate that you haveread and agree to the following content:In order to provide better service, this device willautomatically obtain software update information fromHuawei or your carrier after connecting to the Internet. Thisprocess will use mobile data, and requires access to yourdevice's unique identifier (IMEI/SN) and the serviceprovider network ID (PLMN) to check whether your deviceneeds to be updated.This device supports the automatic update feature. Onceenabled, the device will automatically download and installcritical updates from Huawei or your carrier. The function isenabled by default, and can be disabled from the settingsmenu on the web-based management page.

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Safety informationThis section contains important information about theoperation of your device. It also contains information abouthow to use the device safely. Read this informationcarefully before using your device.

Electronic deviceDo not use your device if using the device is prohibited. Donot use the device if doing so causes danger orinterference with other electronic devices.

Interference with medical equipment• Follow rules and regulations set forth by hospitals and

health care facilities. Do not use your device whereprohibited.

• Some wireless devices may affect the performance ofhearing aids or pacemakers. Consult your serviceprovider for more information.

• Pacemaker manufacturers recommend that a minimumdistance of 15 cm be maintained between a device anda pacemaker to prevent potential interference with thepacemaker. If using a pacemaker, hold the device on theside opposite the pacemaker and do not carry the devicein your front pocket.

Areas with flammables and explosives• Do not use the device where flammables or explosives

are stored (in a gas station, oil depot, or chemical plant,for example). Using your device in these environmentsincreases the risk of explosion or fire. In addition, followthe instructions indicated in text or symbols.

• Do not store or transport the device in containers withflammable liquids, gases, or explosives.

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Traffic security• Observe local laws and regulations while using the

device. To reduce the risk of accidents, do not use yourwireless device while driving.

• Concentrate on driving. Your first responsibility is to drivesafely.

• RF signals may affect the electronic systems of motorvehicles. For more information, consult the vehiclemanufacturer.

• Do not place the device over the air bag or in the air bagdeployment area in a motor vehicle. Doing so may hurtyou because of the strong force when the air baginflates.

• Wireless devices may interfere with the airplane's flightsystem. Do not use your device where wireless devicesare not allowed according to the airplane company'sregulations.

Operating environment• Avoid dusty, damp, or dirty environments. Avoid

magnetic fields. Using the device in these environmentsmay result in circuit malfunctions.

• Do not use your device during thunderstorms to protectyour device against any danger caused by lightning.

• Ideal operating temperatures are 0 °C to 35 °C. Idealstorage temperatures are -20 °C to +60 °C. Extremeheat or cold may damage your device or accessories.

• Keep the device and accessories in a well-ventilated andcool area away from direct sunlight. Do not enclose orcover your device with towels or other objects. Do notplace the device in a container with poor heatdissipation, such as a box or bag.

• Do not expose your device to direct sunlight (such as ona car dashboard) for prolonged periods.

• To protect your device or accessories from fire orelectrical shock hazards, avoid rain and moisture.

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• Keep the device away from sources of heat and fire,such as a heater, microwave oven, stove, water heater,radiator, or candle.

• Stop using your device or applications for a while if thedevice is overheated. If skin is exposed to an overheateddevice for an extended period, low temperature burnsymptoms, such as red spots and darker pigmentation,may occur.

• Do not touch the device's antenna. Otherwise,communication quality may be reduced.

• Do not allow children or pets to bite or suck the device oraccessories. Doing so may result in damage orexplosion.

• Observe local laws and regulations, and respect theprivacy and legal rights of others.

Child's safety• Comply with all precautions with regard to child's safety.

Letting children play with the device or its accessoriesmay be dangerous. The device includes detachableparts that may present a choking hazard. Keep awayfrom children.

• The device and its accessories are not intended for useby children. Children should only use the device withadult supervision.

Accessories• Using an unapproved or incompatible power adapter,

charger or battery may cause fire, explosion or otherhazards.

• Choose only accessories approved for use with thismodel by the device manufacturer. The use of any othertypes of accessories may void the warranty, may violatelocal regulations and laws, and may be dangerous.Please contact your retailer for information about theavailability of approved accessories in your area.

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Charger safety• For pluggable devices, the socket-outlet shall be

installed near the devices and shall be easily accessible.• Unplug the charger from electrical outlets and the device

when not in use.• Do not drop or cause an impact to the charger.• If the power cable is damaged (for example, the cord is

exposed or broken), or the plug loosens, stop using it atonce. Continued use may lead to electric shocks, shortcircuits, or fire.

• Do not touch the device or the charger with wet hands.Doing so may lead to short circuits, malfunctions, orelectric shocks.

• If your charger has been exposed to water, other liquids,or excessive moisture, take it to a Huawei authorizedservice center for inspection.

• Ensure that the charger meets the requirements ofClause 2.5 in IEC60950-1/EN60950-1/UL60950-1 andhas been tested and approved according to national orlocal standards.

• Connect the device only to products with the USB-IFlogo or with USB-IF compliance program completion.

Battery safety• Do not connect battery poles with conductors, such as

keys, jewelry, or other metal materials. Doing so mayshort-circuit the battery and cause injuries or burns.

• Keep the battery away from excessive heat and directsunlight. Do not place it on or in heating devices, suchas microwave ovens, stoves, or radiators. Batteries mayexplode if overheated.

• Do not attempt to modify or remanufacture the battery,insert foreign objects into it, or immerse or expose it towater or other liquids. Doing so may lead to fire,explosion, or other hazards.

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• If the battery leaks, ensure that the electrolyte does notmake direct contact with your skins or eyes. If theelectrolyte touches your skins or splashes into youreyes, immediately flush with clean water and consult adoctor.

• In case of battery deformation, color change, oroverheating while charging or storing, immediately stopusing the device and remove the battery. Continued usemay lead to battery leakage, fire, or explosion.

• Do not put batteries in fire as they may explode.Damaged batteries may also explode.

• Dispose of used batteries in accordance with localregulations. Improper battery use may lead to fire,explosion, or other hazards.

• Do not allow children or pets to bite or suck the battery.Doing so may result in damage or explosion.

• Do not smash or pierce the battery, or expose it to highexternal pressure. Doing so may lead to a short circuit oroverheating.

• Do not drop the device or battery. If the device or batteryis dropped, especially on a hard surface, it may bedamaged.

• If the device standby time shortens significantly, replacethe battery.

• When the device has a built-in, non-removable battery,do not attempt to remove the battery, otherwise thedevice may be damaged. To replace the battery, take thedevice to a Huawei authorized service center.

Cleaning and maintenance• Keep the device and accessories dry. Do not attempt to

dry it with an external heat source, such as a microwaveoven or hair dryer.

• Do not expose your device or accessories to extremeheat or cold. These environments may interfere withproper function and may lead to fire or explosion.

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• Avoid collision, which may lead to device malfunctions,overheating, fire, or explosion.

• Before you clean or maintain the device, stop using it,stop all applications, and disconnect all cablesconnected to it.

• Do not use any chemical detergent, powder, or otherchemical agents (such as alcohol and benzene) to cleanthe device or accessories. These substances may causedamage to parts or present a fire hazard. Use a clean,soft, and dry cloth to clean the device and accessories.

• Do not place magnetic stripe cards, such as credit cardsand phone cards, near the device for extended periodsof time. Otherwise the magnetic stripe cards may bedamaged.

• Do not dismantle or remanufacture the device and itsaccessories. This voids the warranty and releases themanufacturer from liability for damage. In case ofdamage, contact a Huawei authorized service center forassistance or repair.

Disposal and recycling information

The crossed-out wheeled-bin symbol on your product,battery, literature or packaging reminds you that allelectronic products and batteries must be taken to separatewaste collection points at the end of their working lives;they must not be disposed of in the normal waste streamwith household garbage. It is the responsibility of the userto dispose of the equipment using a designated collectionpoint or service for separate recycling of waste electricaland electronic equipment (WEEE) and batteries accordingto local laws.

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Proper collection and recycling of your equipment helpsensure electrical and electronic equipment (EEE) waste isrecycled in a manner that conserves valuable materials andprotects human health and the environment, improperhandling, accidental breakage, damage, and/or improperrecycling at the end of its life may be harmful for health andenvironment. For more information about where and how todrop off your EEE waste, please contact your localauthorities, retailer or household waste disposal service orvisit the website http://consumer.huawei.com/en/.

Reduction of hazardous substancesThis device and its electrical accessories are compliantwith local applicable rules on the restriction of the use ofcertain hazardous substances in electrical and electronicequipment, such as EU REACH, RoHS and Batteries(where included) regulations. For declarations of conformityabout REACH and RoHS, please visit our web sitehttp://consumer.huawei.com/certification.

EU regulatory conformanceRF exposure requirementsImportant safety information regarding radio frequency (RF)radiation exposure:RF exposure guidelines require that the device be used ata minimum of 0.5 cm from the human body. Failure toobserve this guideline may result in RF exposureexceeding limits.Certification information (SAR)This device meets guidelines for exposure to radio waves.Your device is a low-power radio transmitter and receiver.As recommended by international guidelines, the device isdesigned not to exceed the limits for exposure to radiowaves. These guidelines were developed by theInternational Commission on Non-Ionizing RadiationProtection (ICNIRP), an independent scientificorganization, and include safety measures designed toensure the safety of all users, regardless of age and health.

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The Specific Absorption Rate (SAR) is the unit ofmeasurement for the amount of radio frequency energyabsorbed by the body when using a device. The SAR valueis determined at the highest certified power level inlaboratory conditions, but the actual SAR level duringoperation can be well below the value. This is because thedevice is designed to use the minimum power required toreach the network.The SAR limit adopted by Europe is 2.0 W/kg averagedover 10 grams of tissue, and the highest SAR value for thisdevice complies with this limit.StatementHereby, Huawei Technologies Co., Ltd. declares that thisdevice E6878-370 is in compliance with the essentialrequirements and other relevant provisions of Directive2014/53/EU.The most recent and valid version of the DoC (Declarationof Conformity) can be viewed athttp://consumer.huawei.com/certification.This device may be operated in all member states of theEU.Observe national and local regulations where the device isused.This device may be restricted for use, depending on thelocal network.Restrictions in the 2.4 GHz band:Norway: This subsection does not apply for thegeographical area within a radius of 20 km from the centreof Ny-Ålesund.Restrictions in the 5 GHz band:According to Article 10 (10) of Directive 2014/53/EU, thepackaging shows that this radio equipment will be subjectto some restrictions when placed on the market in Belgium(BE), Bulgaria (BG), the Czech Republic (CZ), Denmark(DK), Germany (DE), Estonia (EE), Ireland (IE), Greece(EL), Spain (ES), France (FR), Croatia (HR), Italy (IT),Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU),

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Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT),Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI),Slovakia (SK), Finland (FI), Sweden (SE), the UnitedKingdom (UK), Turkey (TR), Norway (NO), Switzerland(CH), Iceland (IS), and Liechtenstein (LI).The WLAN function for this device is restricted to indooruse only when operating in the 5150 to 5350 MHzfrequency range.

ErP Product InformationHuawei Technologies Co., Ltd. hereby declares that itsproducts conform to the Energy-related Products Directive(ErP) 2009/125/EC. For detailed ErP information and theuser manuals required by Commission Regulation, pleasevisit: http://consumer.huawei.com/en/certification.

Frequency Bands and Power(a) Frequency bands in which the radio equipmentoperates: Some bands may not be available in all countriesor all areas. Please contact the local carrier for moredetails.(b) Maximum radio-frequency power transmitted in thefrequency bands in which the radio equipment operates:The maximum power for all bands is less than the highestlimit value specified in the related Harmonized Standard.The frequency bands and transmitting power (radiatedand/or conducted) nominal limits applicable to this radioequipment are as follows: LTE Band1/3/7/8/20/28/34/38/40: 25.7dBm, LTE Band 42: 26dBm,5G NR n41/n77/n78: 26dBm, Wi-Fi 2.4G: 20dBm, Wi-Fi5G: 5150-5350MHz: 23dBm, 5470-5725MHz: 30dBm,Wireless Power Charging: < 42 dBuA/m at 10 m.

Accessories and Software InformationSome accessories are optional in certain countries orregions. Optional accessories can be purchased from alicensed vendor as required. The following accessories arerecommended:

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Adapters: HW-100400X00,HW-100400X01 (X representsthe different plug types used, which can be either C, U, J,E, B, A, I, R, Z or K, depending on your region)Batteries: HB896487ECWThe product software version is 10.0.2.1(H552SP1C00).Software updates will be released by the manufacturer tofix bugs or enhance functions after the product has beenreleased. All software versions released by themanufacturer have been verified and are still compliant withthe related rules.All RF parameters (for example, frequency range andoutput power) are not accessible to the user, and cannot bechanged by the user.For the most recent information about accessories andsoftware, please see the DoC (Declaration of Conformity)at http://consumer.huawei.com/certification.Please visit http://consumer.huawei.com/en/support/hotlinefor recently updated hotline and email address in yourcountry or region.

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