Quest for Excellence 2014, Issue 4

TRICEP

Major Affairs 04 PROJECT PRIDE: MCE Bridging

The Marina Divide

06 The EPS CEPAS Hub wins!

07 The First Ever Townhall Session!

08 ZOO-kout 2013

Risks & Opportunities 13 From the Risk Management (RM)

Secretary’s Diary: My Wish List for FY2014

Quality Service 14 Winning Customers over the Phone @

Service Forum

15 Enhance Your Art of Working with People with Uncle Tay & Auntie Margarita!

Grow with Love 16 Take a few hours off to show your love!

Keeping Things Whole 18 Flexible Work Arrangement Makes

Productive Employees!

It’s Lunch Time, People! 19 If You’re Around NBR…

Read & Reap 20 Quiz

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Our New Mission and Shared Values

VISIONA people-centred land transport system

Vision remains relevant and aspiring with a focus on enhancing travel

experience and promoting public transport as an attractive mode by

providing (i) more connections, (ii) better service, and (iii) supporting an

inclusive, liveable community.

MISSIONConnecting people and places, enhancing travel experience

This mission will re-direct focus from the “systems” to the customers (people & places) and their

mobility needs (connectivity, multi-modal choices & travel experience).

SHARED VALUES: TRICEPTEAMwORkDescriptionWe are able to work well as a team, collaborating in our work towards our common organisational goals.

Behavioural AttributesWe are willing and able to cooperate with fellow colleagues (within LTA and across agencies).

RESILIENCEDescriptionWe are able to quickly recover from challenging and difficult situations.

Behavioural AttributesWe remain steadfast in our work with the public good in mind.

INTEgRITyDescriptionAs public service officers, we maintain the highest levels of honesty in our work and lives.

Behavioural AttributesWhen faced with situations that may cause us to compromise, we ensure that we are always above board in our personal, professional and collective behaviour.

ExCELLENCEDescriptionAs individuals, groups and as an organisation, we seek to be outstanding in our work.

Behavioural AttributesWe seek to consistently produce outstanding work.

PROgRESSIVEDescriptionWe are innovative as an organisation, and are conducive to positive change.

Behavioural AttributesWe maintain an open mind towards positive change to improve our work. We do not obstruct progress.

CARINgDescriptionIn our work environment, we display kindness and show concern for others.

Behavioural AttributesWe empathize, display kindness and show concern for others (colleague, customers).

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Vivien Wong

PROJECT PRIDE: MCE Bridging The Marina Divide

1. Colleagues from HSO and SMO arriving at the MCE site at 9.30am by chartered coaches.

2. Event organizer setting up station games, first-aid area, and goodie bag counters.

3. A project team member explaining the project work and challenges.

4. Staff having a great time taking pictures while waiting for flag off for the fun walk.

It was a bright sunny morning on Wednesday, 18 December for staff at the Marina Costal Expressway

(MCE) Preview Fun Walk. The event was part of the effort to engage our staff and build a stronger sense

of pride in our work. More than 805 staff got to enjoy this once-in-a-lifetime experience of strolling along

the MCE tunnel from the deepest point of the tunnel to the connecting point at Ayer Rajah Expressway

(AYE). For those of us who were not there, check out the pictures below and see what you have missed!

“It is a wonderful experience to walk the MCE before the opening, even in the warm weather. The views out in the open were refreshing with Marina Barrage, Keppel Port and the Shenton Way skyscrapers as the backdrop.”

- Aneza Sulaiman (Engineering Group)

“It was an awesome experience. I love the walk through the MCE. It’s my first time experiencing such a walk as I missed the preview at KPE. It was very well organised and thank you for allowing us to be part of the event.”

- Palvi Jasani (Corporate Planning & Research Group)

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5. Group Director Road Projects (GDRPJ) Mr Yap Cheng Chwee flagging off the fun walk for the morning session.

6. Senior Group Director Rail (SGDRL) Mr Sim Wee Meng and his cyclist troop taking the lead ahead of the walkers.

7. Director (MCE) Mr Chuah Han Leong flagging off the fun walk for the afternoon session.

8. Feeling great upon reaching the finishing point of the fun walk and snapping more pictures at the most picturesque point against the backdrop of the Singapore city skyline.“I’m proud of LTA for having built an

expressway under the sea. It was a good experience to walk in the MCE for about 45 minutes.”

- Goh Poh Hong Alice (Corporate Services Group)

“It feels good to be walking along the MCE tunnel and networking with other colleagues at the same time.”

- Ong Lian Kheong Vincent (Transportation & Road Operations Group)

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Participants had such a fun time that they wished

more of such events can be organised. Not only

did they gain a better understanding of the work

done by our fellow colleagues but they were

also overwhelmed with pride. Join us at the next

Project Pride to experience it yourself!

“I looked forward to it. I felt excited as it was an interesting visit to another major underground road structure after the KPE.”

- Marlon Cabigting Cruz (Rail Group)

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Did you know that whenever you use NETS or

EZLink cards to pay for your parking charges, the

payment is actually processed by LTA? It doesn’t

matter whether you are using NETS, Ezlink, or

Concession cards issued by TransitLink as all

of them are accepted by the Electronic Parking

System (EPS) car parks.

In support of the national CEPAS (Contactless

E-purse Application Standards) standard for

contactless payment, LTA, the transaction acquirer

for EPS, has been progressively upgrading EPS

car parks to accept CEPAS since 2010 to offer an

open platform for multiple card issuers’ cards to

be accepted based on a common specification.

To date, over 800 car parks, or 94% of Full-EPS

car parks in Singapore, supports CEPAS.

Adopting CEPAS not only enables car park

operators and owners (CPOs) to future-proof

their capital investment as they need not upgrade

the system whenever a new card is issued, but

also enables them to provide quick-to-market

payment services to motorists.

To further serve these over 200 CPOs more

effectively, we saw the need for a direct and

independent channel that provides them with

electronic access to transaction information and

reports while saving resources such as paper

and postage.

With this vision, the EPS CEPAS Hub (https://

epscepashub.lta.gov.sg/cepashub-eservice/)

was conceptualised as the Customer Relationship

Management channel for CPOs. With support from

management, the EPS CEPAS Hub was officially

launched on 6 June at a seminar for industry

stakeholders. We have since put in continuous

efforts in educating the CPOs and addressing

their queries on this channel. In December 2013,

the EPS CEPAS Hub was awarded the Pro-Public

Sector Pro-Enterprise Initiative award by Pro-

Enterprise Panel (headed by Ministry of Trade &

Industry (MTI)).

This accomplishment is made possible because

of the support from our colleagues from Finance,

Innovation & Infocomm Technology, Legal

and Contract.

So the next time you pay for your parking

charges at an EPS carpark, remember that

it is proudly brought to you by your very

own colleagues!

Ang Sok Giam

CEPAS

The EPS CEPAS Hub wins!6

The First Ever Townhall Session!

Vanessa Tan

Previously known as the Staff Communications Session, the freshly rebranded Townhall Session first

kicked off with a resounding bang on 29 November. These Townhall Sessions were modelled after the

Community Partnership Network (CPN) Townhall Sessions held to engage and inform the community

grassroots about our upcoming projects and developments in the area. In the same light, the Townhall

Sessions are a platform for staff to take a behind-the-scenes peek into our various projects and to get a

deeper understanding of the work that our colleagues do.

The 2.5-hour session dished out generous dollops of information on three recently unveiled iconic LTA

projects: the newly minted Land Transport Master Plan (LTMP) 2013, the Downtown Line, and the Marina

Coastal Expressway (MCE).

Feedback for the session was great! Many amongst the audience commented that the topics were very

relevant to them and that the speakers were highly engaging. In fact, the first ever Townhall Session was

so well received that SMO requested for future Townhall Sessions to be repeated at their premise!

Very rarely is one able to hear colleagues from other Groups and Divisions exalt and grouse (legitimately)

about their work in such detail. So if you would like to hear about the highlights and the low-downs of

your colleagues’ jobs, don’t forget to sign up for future Townhall Sessions held quarterly. Also, if there

are topics that you would like to hear about, or to share with your colleagues across LTA, you can always

drop me an email at [email protected].

1. When the Townhall Session commenced at 9.30am, the Auditorium was almost full.

2. Sharon presenting on the challenges her team faced in condensing and articulating the LTMP into a public-friendly booklet and video.

3. Kok Jin sharing on the numerous considerations that went into the construction of the Downtown Line.

4. Evelyn encouraging audience to sign up for Project Pride @ MCE.

5. Kwai Yeow walking us through the stringent process of planning and building the MCE.

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1. Getting a face job

2. Conquering the labyrinth game

3. Families in the lookalike contest

4. Sharity bringing joy to our SPD beneficiary

Jo-Anna Ong

ZOO-kout 2013 Family Day 2013 was held at the Singapore Zoo.

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Our FAmily DAy hAs AlwAys Been ABOut 3 key elements & All

were AChieveD this yeAr!

BOnDing AmOngst stAFF & One AnOther’s FAmily memBers

• A common timing & dedicated area allowed staff to mingle whilst participating in various activities

• Games & activities that encouraged interaction

ACtive & heAlthy liFestyle

• Zumba workout

• Games that encouraged visiting different stations at the Zoo

COmmunity invOlvement & helping the less FOrtunAte

• Sponsored & hosted beneficiaries from adopted charities

• Raised funds for Typhoon Haiyan

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Congratulations to our Winners!The Children’s Art Competition proved once again that our colleagues have very talented children!

Each winner received $50 worth of Toys “R” Us voucher!

Ng Yeow Heng (8 years old), son of Ng Chin Kong from then Application Services 4, IIT

Nurulizzah (9 years old), daughter of Reduwan from Rolling Stock & Depot Equipment, RL

Ng Yeow Keng (11 years old), son of Ng Chin Kong from then Application Services 4, IIT

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5. Family caricature portrait

6. CE giving out the huge 1st Prize

7. Attacking the bouncy castle

8. Children’s daycare with Hama bead & shrink art activities

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Looking forward to the next family day?

Amazing QR Race Winners!Staff scanned QR codes, followed clues, answered questions and took pictures of themselves with

their colleagues. Here are the winners of the Amazing Qr race!

1st prize $100 CApitAvOuCher

Edgardo Pardales (left)

from Fare System, SRA

with DCE

2nD prize $50 CApitAvOuCher

Alan Seow (right) from

Community Partnership, QSMO

with colleagues Florence Chew &

Low Tian Leng

3rD prize $20 CApitAvOuCher

Soh Ling Li (2nd from right)

from Intelligent Transport

System Development, TRO with

her children and DD Intelligent

Transport Systems Centre

Soh Ling Tim (left)

A Big Thank you!Thank you for your generous donations! Because of you, we raised $147.80 for Metta Welfare

Association and Community Chest through sales of charity merchandise as well as $763.50 for

victims of Typhoon Haiyan. Thank you!

We will explore your suggestions and keep

you updated!

60% voted USS as their

preferred venue for

the next Family Day

74%

of survey respondents

indicated Saturday morning

as their preferred timing

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Special thanks to all our volunteers!Unlike other years, Zoo-kout 2013 was organised by a group of volunteers from various Divisions.

Volunteers also helped out on the day itself.

A special thanks to all volunteers for their time, effort and creativity!

If you are interested in helping to organise Family Day 2014, do drop me an email at

[email protected].

Note: Due to space constraint, volunteers are randomly selected and featured here.

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Transformation Logo

Created by Mr Ahmad Ehwan of Policy & Planning Group

special thanks to colleagues who submitted their entries:

lyndon r. pascual – Rail Group

william kwang – Transportation & Road Operations Group

Janet ma – Corporate Planning & Research Group

Francis han – Rail Group

lim wee sen – QSM Office

goh siok luan – Vehicle Services Group

evelyn houng – Engineering Group

matthew Chan – Rail Group

lim tiam Bock – Road Projects Group

Fredrik Chua – QSM Office

Mr Ahmad Edwan received $300 worth of shopping voucher. As encouragement, other colleagues who submitted their entries received $30 worth of vouchers each.

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Janet Ma

FY2013 has been an exciting year. Some of what we have done to strengthen Enterprise Risk Management (ERM) rigour include:

• Nomination of DCE(IFD) as Chief Risk Officer (CRO);

• Appointment of Risk Management Steering Committee (RMSC) to assume active responsibility for managing strategic enterprise-wide risks;

• Launch of ERM Vision Statement “Effective and timely management of risks and opportunities within an enabling environment” and taglines for Safety & Health, Fraud & Misconduct, and Opportunities;

• Revamp of Corporate Risk Register (CRR) to include Key Risk Indicators (KRIs) that address the root causes and enable us to more proactively manage our key corporate risks;

• Incorporation of risk-focused element in the current eIDEA 2.0; and

• 100-word ERM awareness emailers to staff.

So, what are some of the new initiatives you can expect from us in FY2014?

• to entrench risk-aware culture. We will be putting up ERM posters, created by staff, for staff, around our workplace to serve as visual reminders for us to better manage risks relating to Safety & Health and Fraud & Misconduct and to seize Opportunities.

• to educate. Apart from the existing ERM e-learning module, 100-word emailers and other staff education/ publicity activities, we will be launching the Fraud Risk Management (FRM) e-learning module in early FY2014. The interesting case studies and scenarios will teach us how to apply our key FRM principles and Code of Conduct.

• to identify each group’s strengths and improvement areas in risk management practices. Backend, we will be reviewing the results of our FY2013/14 ERM, FRM and Business Continuity Management (BCM) Self-Assessment Forms.

From the Risk Management (RM) Secretary’s Diary: My Wish List for FY2014

• to identify strategic risks and opportunities across our key processes. Involving officers from different groups and disciplines, we are currently piloting a risk identification exercise (rie) to holistically review key risks and associated interface issues of our projects and processes.

Sounds complicated? Fret not. You will have at least 1 Group Risk Manager who will be adequately trained and dedicated to provide ERM advice at Group Level.

In line with our transformation journey, we will continue to push for staff to be empowered in proactive risk management and responsible opportunity seeking. Thomas A Edison once said that “We often miss opportunity because it’s dressed in overalls and looks like work”. How often do we brush aside our ideas or dismiss a colleague’s new concept and give ourselves the excuse that we are too “busy” to even consider something different?

Let us invest 5 minutes a day to ponder about our existing processes. Challenge ourselves – be it policies, rules or assumptions. Do we need to continue doing what we are doing? How can we do our work better? Our new 5-minute idea could very well save 5 hours, 5 days or even 5 weeks of our time!

We wish everyone a great year ahead with much happiness, love, laughter... and new opportunities. Cheers!

We often miss opportunity because it’s dressed in overalls and looks like work.

- Thomas A Edison

OppOrtunities!

wOrk?

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Kua Li Min

Sound familiar?

What do you do when a customer starts yelling at

you over the phone, or at worst, refuses to hang

up the line? Well, it is definitely no easy task to

handle customers on the phone. At the last Service

Forum held on 21 November at Sin Ming Office’s

Club House, more than 100 participants learned

and shared on “Winning Customers over the

Phone”. This sharing aimed to encourage mutual

courtesy and respect in our service interactions

where both our customers and colleagues could

be better aware of the other’s expectations.

Jointly organised by the Quality Service

Management Office (QSMO) and Vehicle Services

(VS) Group, the Forum also heard our colleagues’

views on handling difficult customers through

lively small group discussions.

1. Our colleagues sharing their views on how to win customers over the phone!

2. Participants listening attentively on how to handle difficult customers.

3. QSM and DyQSMs sharing their thoughts on the suggestions raised by participants.

here are some good practices

shared at the Forum:

• Let’s not allow customers to get bounced

around divisions and asked to repeat

their queries.

• Let’s take down notes of conversations with

difficult customers and share them with the

team for consistent reply.

• Let’s take ownership of the query even if it is

beyond one’s work scope and collate inputs

before contacting the customer.

• Let’s ensure our Policy and Procedures are

clear and easy to understand on our website

before referring customers to view it.

Thank you for all the sharing! We believe you have

also benefitted from this Forum.

The QSMO looks forward to seeing you at the

next Service Forum!

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I wANT TO SPEAk TO yOUR CE NOw!

yOU bETTER gIVE ME A REPLy by TODAy

bEfORE I REPORT THIS TO THE PRESS!

If yOU DON’T gIVE ME THE APPROVAL, I’M gOINg TO LOOk fOR My MP AND

COMPLAIN AbOUT yOU!

Winning Customers over the Phone @ Service Forum

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Wayne Wong

On 1 October, Multi-Purpose Room 1 was filled

with laughter as veterans of the Community

Partnership (CPN), Quality Service Manager

Office, shared their life experiences on dealing with

people and gave insights to the transformation of

Singapore. Senior Researcher Dr Mary Tan from

Knowledge Management moderated the session

and facilitated the light-hearted discussion.

Director (CPN) Margarita Loh, also known as

“Auntie Margarita”, started the session by giving a

brief background of her journey in the public service

for close to 40 years. Starting as a civil engineer in

the Public Works Department of Singapore (PWD),

she rose through the ranks and contributed to

some of the symbolic projects in Singapore such

as the Paya Lebar & Changi Airport, Pan-Island

Expressway, Ayer Rajah Expressway, part of Kranji

Expressway, numerous schools, infrastructures,

roads and the distinctive 3-tier interchange of

Holland Road, Farrer Road & Queensway.

From the ‘Shortcut’ case study at Arcadia Road

to the ‘Path Obstruction’ issue at Opera estate,

the ever positive “Auntie Margarita” illustrated

her core belief that we should always show love

and respect for everyone. Only with that in place

will integrity, teamwork and communication fall in

place. She also urged young officers to be mindful

of the things that they could have done, but did not

attempt to do, as those will be the very things that

would leave them with heartaches and regrets.

The witty “Uncle Tay”, Deputy Director CPN (Central

North) Tay Chin Guan, took over the stage and

imparted his secrets in achieving win-win results

during negotiations. He recounted vividly some of

the stories during his days as a resettlement officer

for JTC Corporation such as how he managed to

convince disgruntled members of the public to

literally drop their “parangs” and work towards

achieving an optimal outcome, and how he

talked scrap car dealers into making way for train

station development in a peaceful manner during

settlement cases. “Uncle Tay” then embarked

1. Uncle Tay and Auntie Margarita sitting with the participants in an informal and interactive setting

2. Uncle Tay demonstrating how he engages the public

on his 30-year path with the Mass Rapid Transit

Corporation (MRTC) and eventually the Land

Transport Authority (LTA). He elaborated on his

life experiences and shed light on his work scope

using the Maplewoods incident as a case study.

When asked about how he deals with 30 years of

scolding from the public, “Uncle Tay” answered

with a smile that he puts himself in the shoes of

the complainants and understands that they are

complaining about a particular issue, and not

about him.

The experienced mediator also revealed that his

greatest satisfaction comes from seeing how his

involvement leads to the eventual completion of

the projects that all can enjoy. He reiterated that

dealing with people is an art and encouraged

everyone to hone their composure and patience to

better manage heated situations.

Through this candid story-telling session,

participants walked away with not just nuggets

of valuable tacit knowledge, but also a greater

appreciation for the existing public transport system

and the contributions from the pioneers of LTA.

Enhance Your Art of Working with People with Uncle Tay & Auntie Margarita!

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Take a few hours off to show your love!

Su Ying & Paulin Chan

IITG took the children out for pizza making!

Chen Su Lan Methodist Children’s Home aims to provide loving, Christian nurture for needy and

disadvantaged children of all races and religions so as to prepare them to be happy and responsible

members of the family and community.

On 21 December, IIT Group extended goodwill and love to the underprivileged children at The Home by

inviting them to a Pizza Making program. The hands-on program was customized for children of all ages,

providing them with the opportunity to learn more about the fun facts of pizza as well as the equipment.

Beyond the learning experience, the children and volunteers had a very memorable and happy time

interacting with one another. Through the time spent together, the children basked in the attention given

to them and in return, we were overwhelmed with joy for being allowed to share their happiness.

May everyone find time to show love to others. You will be surprised by the love received in return!

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AR took the SPD beneficiaries to DTL stations!

On 7 January, 15 colleagues from Architectural Design & Commuter Infrastructure Development invited

15 beneficiaries from the Society for the Physically Disabled (SPD) for a familiarisation tour at the

Downtown Line stations. From station to station, the beneficiaries had a good time interacting with our

colleagues and admiring the various artwork featured.

The tour brought as much joy to our colleagues as it did to the beneficiaries.

“Holding his hand, strong but gentleLooking at him, tall but humble Walking with him, slow but firmTalking to him, soft but happyWatching him eat, simple but satisfying

My heart racing within;My emotions building up;My thoughts swinging inside;He taught me one simple truth:One can live beautifully when one lives contently.”

– Tan Seok Yong

“Spending time with these special people is really an eye-opener for all of us. Despite their physical disability, they have a big heart. I’m very happy because I can contribute, however small, to the community. I hope to do it again!”

– Hayati B Ahmad

“The outing is a reminder of how fortunate we are and therefore we should set aside some time to bring happiness to them.”

– DACI Ong-Koh Wee Nah

“A simple outing without help is very challenging for them. With a little help from fortunate people like us, we can make their days more wonderful and exciting. Let’s continue to help more regularly. Don’t forget to call me for the next outing!”

– Ang Boon Pah

Indeed, even amidst our hectic work life, there are still opportunities in LTA for us to help the less

fortunate. To promote community involvement, LTA Care-Givers Programme holds monthly outing for

our adopted beneficiaries – Metta School and SPD – respectively. Want to be part of this enriching

experience? Join us as a care-giver and/ or organize a Division/ Group outing! For more information,

email us at [email protected].

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Fang Jiarong

Flexible Work Arrangement Makes Productive Employees!

Indeed, at LTA, we believe that flexible work arrangements help employees, especially those who have

to care for young children or elderly relatives, to achieve better work-life balance. Moreover, working

from the relative peace of their home environment (as opposed to the hustle and bustle of a workplace)

allows employees to better focus on the work at hand with minimal distractions such as “water cooler

discussions”. At the same time, such arrangements also support LTA’s nation-wide goal of reducing

travel demand during the morning peak period.

As part of LTA’s Travel Smart programme, the Travel Smart Steering Group and HR are jointly looking at

enhancing and promoting various flexible work arrangements. While the Telecommute Scheme may not

be suitable for every job type, most of us can still enjoy Staggered Working Hours.

Find out how to be a happy and productive employee through the various types of flexible

working arrangement(s) that best suits you., Check out the Travel Smart Intranet page or refer to

HR’s FWA Guidelines.

If you think that telecommuters do not work as hard as people in the office, you are mistaken!

travel smart intranet page http://mwp14/travelsmart/index.html

FwA guidelines http://hrhub/docs/circulars/2014/(060214)Know the Flexible Work Arrangements (FWAs) that best fits you!.pdf

According to a recent study, employees

who enjoyed work-at-home option

reported:

• Greater productivity that sustained over

an extended period;

• Greater job satisfaction; and

• Greater inclination to remain with

the organisation.

the organisation stands to gain through:

• Increased employee retention;

• Cost savings generated by a reduction in

office space and associated utilities bills;

• Additional revenue from their more

productive workforce through increased

work output and reduced sick leave days;

and

• Widened potential recruitment pool with

more potential employees willing to travel

longer and further (given flexible work

arrangement) as well as highly-qualified

mothers who wish to balance working life

with their family commitments.

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Foo Jong Ai & Paulin Chan

If You’re Around NBR…

Finding a good eating place in town should not be an uphill task. That is why we took the road less

travelled to Singapore Management University (SMU), just a street away from NBR, where relatively

cheaper food can be found at its many food kiosks and food court.

What caught our eyes was café 4Point3, located at the basement of the School of Information System.

This place has a harmonious feel of east and west and is quiet enough for a rendezvous.

Changed regularly, you will always be surprised by the menu. It did not take us too long to decide.

Named ‘The HULK’, the club sandwich had an interesting twist with

avocado sauce as a balance to the sinful ham and bacon. If you love

truffle fries, top up $1.50 and it’s yours! The chicken burger set meal was

on promotion and came with fries and a drink at an affordable $6.40!.

What is there to complain when it came with a big chunk of fried real

chicken filet that filled our mouth with its juiciness? We were, however, let

down by the bitter wild rocket that jutted out awkwardly and the untoasted

sesame seed bun.

If you prefer Asian cuisine, you probably will like the baked fish rice.

Baked with leek, carrot, and mushroom, the fish was juicy, fragrant and

sweet, a perfect companion for the rice. Their portions, however, may

be too small for a big eater but you can always finish off your meal

with a cup of coffee.

The presence of their coffee machine is enough to make a coffee

lover’s heart flutter. Indeed, the latte ($3.90) and mocha ($4.50)

were heavenly, a strong injection of caffeine that

pumped us up for the rest of the day.

Would we go again?

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Email your answers by

31 may 2014 to

[email protected]

All winners will be notified by email.

Read & ReapRead & Reap

lee yee wenSystem Assurance & Integration

eng li khengCost Control (E&M)

irene AngForeign Vehicle Permits

1. What are our new Mission and Shared Values?

2. Which of the following is not the purpose of LTA Family Day?

a. Active and healthy lifestyle

b. Bonding amongst staff and one another’s family members

c. Community involvement & helping the less fortunate

d. Discounted tickets for staff

3. Which of the following flexible work arrangements is (are) available in LTA?

a. telecommute scheme

b. staggered working hours

c. part-time employment

d. All of the above

4. Who is LTA’s Chief Risk Officer (CRO)?

a. Chairman

b. Chief executive

c. Deputy Chief executive (infrastructure & Development)

d. group Director, safety & Contracts

5. List one good practice on handling difficult customers.

Congratulations to the winners of Issue 2 & 3 Read & Reap Quiz!

Jimmy OngMCE (Civil 2)

Catherine teoCost Control (Civil 1)

5xCapitaLand Shopping

Vouchers worth $10 to be won.