Query Responses · PDF file · 2017-11-06Do we need to save the passenger AADHAAR details in our DB ? or ... Stakeholders at the Airport 20 11.1 STEP-1: TICKET BOOKING In order to

S no. Page no. Clause no. Existing clause Clarification/Suggestion/Query BIAL Response

21 11.3 - e. 1 E - Ticket// Boarding Pass validation with the Airline DCS Will Airline DCS provide all the required services? Yes

21 11.3 - e. 2Establish Identity of Passenger with real - time Biometric Validation

with AADHAAR Database

Do we need to save the passenger AADHAAR details in our DB ? or

AADHAAR bridge will be provided? Refer RFP

22 11.3 ENTRY GATE “LIVE PASSENGER DATASET”If the passenger doesn't have AADHAAR then which data should be

included in Dataset? Refer RFP

24 11.5 STEP - 4 AIRPORT CHECK - INWill this process replaces the existing CHECK-IN System (Airline DCS)

or This process will adapt with the existing system? Vendor Partner to propose based on functional needs of all AEEBBS

Stakeholders at the Airport

27 11.1 STEP - 8 BOARDING GATEWill this process replaces the existing CHECK-IN System (Airline DCS)

or This process will adapt with the existing system? Vendor Partner to propose based on functional needs of all AEEBBS


38 12.2 FRONT END DEVICES:: TABSWhat are the features needed in tablets? Complete feature list not

mentioned in the RFP

Vendor Partner to propose based on functional needs of all AEEBBS


20

11.1 STEP-1: TICKET

BOOKING

In order to avail this AEEBBS service, will BIAL instruct their

aggregators like makemytrip, yatra etc to capture the aadhar

number while booking tickets? This is a mandate that will come from the Regulators

20

11.1 STEP-1: TICKET

BOOKING

How will the authentication happen for Indian passengers who do

not have Aadhar? Refer RFP

132 Annexure 13

It is our understanding that if a cosortium is formed, the experience

and credential of any consortium partners can be projected to meet

the qualification and evaluation criteria. Please confirm. Yes

NA

Commercial Bid

Format

We understand that Package I & II are integrated systems.

If a bidder wants to bid only for Package I or Package II, how to

sepearate Package I and Package II while quoting price? Vendor Partner to Quote for the selected Package/s

NA Airline Integration

Kindly give us a view on ongoing interactions with Airlines in

provisioning APIs for this project. Has response elements for DCS

validation agreed? Refer RFP

NA

Requirements on e-

gating

Please give us some examples of airline specific functionality that

may be required for e-gating software Refer RFP

NA User Interfaces Are there any specific user interfaces required for CISF staff? Refer RFP

NA Non CUSS Kiosks

Are there any non-CUSS checkin Kiosks in BIAL? If so, what is the

recommended approach for integrating with them?



NA Assisted channels

What is the approach envisaged for integrating Live Passenger Data

Set with airline's own front ends such as checkin, flight management

that may be used at airports



NA

System

Performance

Metrics

Kindly provide us some volumetrics around expected message rates -

peak & average, API request rates - peak, average. Some analysis

around intra-day passenger flow rates will help us with assesing

solution components



13

Scope of Works

(8.10)

Integration with Airline DCS' will involve acceptance from the

Airlines and also efforts on their part to expose webservices/APIs in

a standard format as prescribed by the vendor. Can we assume that

BIAL will ensure this acceptance and agreement with airlines for any

costs/efforts they might incur? Yes

5 Section 2

A Standard for the Indian Aviation has

been drafted and is currently being reviewed by MOCA for

promulgating a

National Policy-Can we get a copy of the draft policy / Standards

document Refer RFP

12 Section 8.1

Supply, Installation, Testing and Commissioning of AADHAAR

Enabled Entry

and Biometric Boarding System (AEEBBS) for Processing Passengers

at

Kempegowda International Airport-Does this clause include supply

of biometric readers or only the context is only the AEEBBS system?

Refer RFP

12 Section 8.1

Page 12 – section 8.1 - Checkpoints of the

Airport right from the Airport Entry, CUSS Kiosks, Check-in Counters/

Self Bag

Drop Machines, PESC Entry, Automated Boarding Gates and/ Or Step

Ladder

at the aircraft Door. - Will BAIL share the Interface specifications of

all the current operational systems for integration?

Refer RFP

12 Section 8.4

Scope of work also includes provision of AEEBBS with BI tools and

analytics. Can the vendor store the data from the vendors network

or cloud?



13 Section 8.10

Vendor Partner shall also take care of the Integration with the

Various

Ecosystems like AADHAAR AUA / KUA/ ASA/ KSA- Does the vendor

want to get the KYC details of the traveller and store it in their

database?

Refer RFP

14 Section 9.2.5

E-Gates should also be ready to use with finger prints scanner, Face

or

Iris readers. These readers will be specified by BIAL at a later date-

Does readers form part of this bid? Pl confirm Vendor Partner to propose based on functional needs of all AEEBBS


19 Section 10.1

The execution of the Project within a Maximum period of 3 months

from the

Date of release of the PO and signing of Agreement-

Please confirm if the commissioning of all e- gates and

operationalisation of the service should be completed in 3 months?

Refer RFP

20 Section 11.1

While Booking ticket, Passenger enters AADHAAR ID in Form of

Identification FOID Field-2 Can there be cases where tickets can be

booked without Adhaar Id

Yes, Refer RFP

21 Section 11.3

Establish Identity of Passenger with real-time Biometric Validation

with AADHAAR Database How will the validation procudure

operationalised? Once the passenger puts in his fingerprint, will his

photo from Adhaar database will have to be flashed on a screen? Vendor Partner to propose based on functional needs of all AEEBBS


21 Section 11.3

First Name Last Name flip matching is permitted

One full name matching (First or Last) and Initials matching is

acceptable Does this mean there should be some kind of

demographic authentication built inside the system? Vendor Partner to propose based on functional needs of all AEEBBS


21 Section 11.3

AEEBBS thus creates the “Passenger Dataset” Single Token with a

unique

identifier. Passengers Biometrics (Face/finger print/IRIS) are stored

for

identification at other checkpoints When the passenger enters he

gives the biometrics. Whether all the biometrics are captured or any

one is captured? Vendor Partner to propose based on functional needs of all AEEBBS


Query Responses AEEBBS

23 Section 11.3

Passengers from the Group Scan the 2D/QR code ticket/ Boarding

Pass How is the QR code scanned? Does the egate will have QR code

scanner also? Yes, Refer RFP

29 Section 12.2

AEEBBS API Ecosystem Will BAIL get the specifications and arrange

for testing from the respective stakeholders for integration of the

AEEBBS? Yes, BIAL will co-ordinate with Vendor Partner and Airline

33 Section 12.8

Data Privacy Who will own the passenger data in the AEEBBS? BAIL

or Vendor ? Refer RFP

33 Section 12.8

Data Privacy Will BAIL certify the AEEBBS system for data privacy

management for operations? Refer RFP

UIDAI is not charging per transaction but charging as a license fees

currently. In future if there is any upward revision in the charges,

how would BIAL propose to accommodate that. Operational Charges will be taken care of by BIAL

How the billing for Aadhaar services should happen: Directly to BIAL

on a monthly /quarterly /yearly basis or this is yet to be definedOperational Charges will be taken care of by BIAL

Who will take the responsibility of undergoing UIDAI mandated

audit. BIAL

In case of changes in UIDAI regulations, how is BIAL planning to

accommodate the change in the Aadhaar authentication flowHypothetical Question: No Comments

Currently Online travel agents/ aviation operators are only collecting

Aadhaar numbers in offline mode. Refer RFP

Would BIAL be also delegating this responsibility to OTA/ Aviation

operators Refer RFP

How is BIAL planning to facilitate CUTE integration. If CUTE

integration operational expenses like per API DIP per transaction

cost or any such operational cost while integrating with CUTE or

other such proprietary systems will be borne by BIAL or the bidder

will have to take care of the same.BIAL Will co-ordinate and facilitate with Vendor Partner and Airline/

CUTE Service Provider

Page 35 12.15.10 Biometric matcher should be evaluated and ranked among

the first five by NIST and accuracy equivalent to UIDIA / AADHAAR

standards.

The NIST ranking criteria is specified only for finger print in the

current tender. However, this should be mentioned for all the three

biometrics (Face / Finger / Iris). Request you to select a vendor

partner who is in NIST top 10 for all the three biometric modalities.

Vendor to propose based on Applicability of the Clause

Page 45 13.1.5 Reading the E-Passport chip

using Public key

Is E-passport also in the scope of the tender?

If yes, details need to be provided more explicitly since it’s very

vaguely mentioned.

Readers for e-Passport reading also need to be considered.

Workflow for e-Passport reading needs to be clarified.

This process is not yet finalised and will be done so at the

appropriate time for Phase-3 rollout

Clause 9.1 Normally open mode Normally closed mode suggested for operation where

passenger need to be stopped and authenticate



Clause 9.2 AEA standards AEA standards to be optional for Indian make solution. Vendor Partner to propose based on functional needs of all AEEBBS


Clause 9.2.5 Face/iris/finger reader Need to clarify which reader and type of authentication

needed at present and provision for future to decide

on type of readers



Clause 9.8 Cute system integration BIAL will provide access to cute or bidder has to tie-up with

cute service provider

BIAL Will co-ordinate and facilitate with Vendor Partner and Airline/

CUTE Service Provider

Clause 9.10.9 Dimension Stainless steel body with retractable flap mechanism and

dimension shall be approx. based on reader fitment and

provision. Not Clear

3 7 DisclaimerBIAL should take responsibility on the statements made by it in the

RFP. Not Clear

9 and 78 6.1 and Annexure 7 Performance Security and Form of Performance Bank Guarantee

Service Provider will not provide any kind of Bank Guarantee. In the

event Service Provider’s management approve for the issue of Bank

Guarantee, the format for such Bank Guarantee shall be reviewed

by the Service Provider and required modifications shall be

incorporated along with the standard bank clause.Refer RFP

10 and

1476.2 and Schedule D Earnest and Security Money

Vendor-Partner will not provide any kind of Bank Guarantee. In the

event Vendor-Partner’s management approve for the issue of Bank

Guarantee, the format for such Bank Guarantee shall be reviewed

by the Vendor-Partner and required modifications shall be

incorporated along with the standard bank clause.Refer RFP

47 15 Terms & ConditionsAny addition or deletion of scope of service/work & deliverable

(including price) shall be upon mutual agreement. Refer RFP

48 16 Prices

Shall be as per Annexure 10 (Product and Services Agreement).

Please note that provision related to prices appearing anywhere in

the RFP shall be exclusive of all taxes. Refer RFP

48 17 Warranty and the Other Obligations Of The Service Provider Shall be as per Annexure 10 (Product and Services Agreement)Refer RFP

58 24.6 & 25 Responsibilities & Confidentiality Shall be as per Annexure 10 (Product and Services Agreement)Refer RFP

81 Annexure 8 KPIs & SLAs Uptime exceptions to be incorporated. Refer RFP

85 1.1.2 Acceptance CertificateAcceptance shall be tested as per the mutually agreed acceptance

criteria. Vendor to propose and will be mutually agreed Acceptance Criteria

86 1.1.13 Confidential Information Confidentiality to be made mutual. Refer RFP

88 1.1.22 Liabilities Definition is vague to be deleted. Refer RFP

92 and 93 2.2 and 2.3 Scope of Work

Scope of work shall be limited to what is agreed between the

parties. Additional scope and related cost shall be mutually agreed

between the parties. Vendor to propose and exclusions to be mentioned clearly

93 and 95 3.4 and 3.17 Price, Invoicing, Payment Terms and Taxes Prices shall be exclusive of all taxes. Refer RFP

94 3.11.2 DeductionsThere shall not be any deduction from the amounts payable. Any

claim for Direct Damages shall be as per dispute resolution process.Refer RFP

96 4 Guarantees and Securities

Contractor will not provide any kind of Bank Guarantee. In the event

Contractor’s management approve for the issue of Bank Guarantee,

the format for such Bank Guarantee shall be reviewed by the

Contractor and required modifications shall be incorporated along

with the standard bank clause. Refer RFP

98 5.7 Responsibility of CompletenessAny addition or deletion of scope of service/work & deliverable

(including price) shall be upon mutual agreement. Refer RFP

Page 74 -

75Compliance Matrix None

Kindly advise the sections related to the functional and technical

requirements as some sections are ambiguous and quite a few are

mixed - functional and technical requirements.Compliance shall be on the Complete RFP

Item no.

9.2.4

Page 13

SCOPE OF WORKS:

Package-II E-Gates

with Passport and

QR Code Readers

The E-Gate should be able to read all industry accepted BCBP

formats (e.g. PDF417, Aztec, Data matrix) as well as NFC and RFID

boarding passes ID- documents such as passports can be also

scanned with a full page reader.

Kindly advise that the NFC enabled readers are for futuristic purpose

or it should activated in the e-Gate as standard function from day

one?

Vendor may propose NFC readers as an Option

Please refer to the RFP in detail95 3.13 Price, Invoicing, Payment Terms and Taxes

Any invoice remaining unpaid after the aforesaid period of thirty

days shall be treated as a debt owed by BIAL to the Contractor and

the Contractor shall be, without prejudice to any other remedies

that it may have in this regard, entitled to recover it as such with a

monthly interest of 2% calculated from the date the payment

became due until the recovery is made in full with interest. Without

prejudice to the other rights available, the Contractor also reserves

the right to withhold the provision of services and/or deliverables

till such time all the payments due to it under this contract have

been made by BIAL and any such withholding by the Contractor shall

not be treated as breach by it of the provisions of the contract.

Item no.

9.2.5

Page 13

SCOPE OF WORKS:

Package-II E-Gates

with Passport and

QR Code Readers


or Iris readers. These readers will be specified by BIAL at a later date

As mentioned "These readers will be specified by BIAL at a later

date", kindly advise do we have to quote with reader of any specs or

e-Gate without reader?

Applicable For Vendor Partners who will participate only in the E-

Gate.

For Vendor Partners who are bidding for Both the Packages,

Biometric Readers are to be proposed as a complete package

Item no.

9.10.6

Page 16

Dimensions –

Standard lanes and

PRM lanes

The Departure Entry Gates shall be wider than the other lanes to

permit entry of Passenger with a Trolley with big size bags as well.

Approximately 1200 mm to 1600 mm wide clear passage.

International standards for clear passage in any e-Gate are between

900mm to 1000mm. Any luggage larger then this size should be

moved via terminal entry gates dedicated for Groups or infants.

Kindly make the changes accordingly.

The additional width is to accommodate a Trolley with Wide

Baggage. If this modification is not possible, then Vendor Partner to

propose a solution based on functional needs of all AEEBBS

Stakeholders at the Airport without hampering the overall

throughputs of passengers

BoM,

Page 37-

38

Kiosks

Are full CUSS Checkin Kiosks and SBD units expected to be supplied

or only add-on Biometric kits for the Checkin Kiosks and SBDs ?

If full units, what are the specifications (peripherals, capabilities,

etc) ?Biomtric Kits are part of this RFP. As of now the Check-in counters

will be manned

Page 37BOQ - Kerbside &

Airport Entry

1.All Passengers Who have Registered at Kerbside

2.All Passengers Who have Registered at Entry Gate KioskKindly explain what is the difference between the two?

There will be two options to enter AADHAAR number at the Airport ,

this is for the purpose of Decongestion. This is possible on the

Kiosks at the Kerbside and also at the Kiosk at the Airport Entry Gate

Page 88

Section

4:Guarantees and

Securities

“The Service Provider acknowledges and confirms that the

Performance Security may be invoked by BIAL in its sole discretion

for any breach or neglect or lack of satisfactory performance or non-

performance of the Services under this Agreement; without BIAL

being required to prove or to show to the Service Provider any

ground or reason for such invocation. Such invocation shall be in

addition to all other rights and remedies available to BIAL. The

Service Provider shall, at BIAL's request, vary the value and/or

validity of such securities proportionately as necessary to reflect the

changes in the Agreement.”

The clause currently suggests that the terms of contract can be

amended unilaterally by BIAL, and causes confusion. Thus in order

to bring in certainty to the said clause we would request to insert

the following clause to the existing language:

“Nothing contained in this clause shall imply that BIAL have a

unilateral right to decide on disputes and the same shall be subject

to the outcome of the dispute resolution proceedings as contained

in this agreement or as per the applicable law as the case may be. In

the event the final outcome is against BIAL, the amount of BG shall

be refunded to Service provider, forthwith.”

Refer to RFP

Item no.

16.2

Page 48

Prices

The Contract price shall remain firm and must not be subject to

escalation during the performance of the contract due to fluctuation

/change in the duty/tax structure/exchange rate, changes in costs

related to the materials and labour or other components or for any

other reason whatsoever.

The length of the contract is 8 years excluding the delivery period.

Forecasting Tax rates/structure over such a long period is not

feasible. Hence, any increase/decrease in price due to change in tax

structure/rate will be passed on to BIAL. Please confirm.

Taxes may be computed and shown seperately

1. Does Package 2 requirements end at section 10 of page 19?

Functional capabilities are captured in Section 10, however the

overall purpose is to have an E-Gate with proper integration with

the AEEBBS and the Biometric Readers, hence relevant sections in

the RFP are applicable to Vendor Partners who chosse to Quote only

for E-Gates.

2. Which package includes the Kiosks? Package-1

3. section 9.11.2 - does the tensda barrier need any logo printed

on it? Will be intimated at the relevant stage

4. Section 9 point 9.2.1 - AEA 2007 does not comply with self-

service gates, Self-service gates were only included in AEA after

2009, would the gates still have to be 2007 compliant?Should comply with AEA 2009

5. Adhaar card database only includes Fingerprint data, how will

facial and Iris be integrated from a Software perspective?

AADHAAR also includes IRIS data. Use of non AADHAAR Biometrics

for the purpose of validation of passenger inside the Airport is part

of the AEEBBS solution

6. Section 9 point 9.2.6, can you please specify any particular

international safety requirements/standards?

As per RFP or Vendor may propose based on global best practices/

standards

7. Could you please specify how the e-gate should behave in

case of left item detection?, should it go into alarm mode?Vendor to Propose based on functional requirements of the RFP

8. section 9 point 9.3.13 - can you please specify a bit further on

the industrial environments the gate will be exposed to?Airport is the Environment and Vendor to Propose based on

functional requirements of the RFP

9. section 9 point 9.4.7 - when you mention "low energy" do you

mean Impact force of the gate wings? Yes

10. section 13.2.1 - boarding pass scan time - does this include only

the time taken for a local scan of the boarding card or the complete

process including validation from the servers?Time taken for local scan

11. section 13.2.2 - does this include only the time taken for a

local scan of the boarding card or the complete process including

validation from the servers? Time taken for local scan

12. section 13.2.3 - as this requires us to specify the time to fetch

the Adhaar card ID# and it has external constraints, can you please

advise the bandwidth available for external WAN connection from

the airport?

Time taken for local scan to be considered by Vendor Partner,

external Dependencies are excluded, sufficient Bandwidth will be

provided for AADHAAR validation

13. section 13.6.1 - does this include only the time taken for a local

scan of the boarding card or the complete process including

validation from the servers?

Time taken for local scan external dependencies can be given as

assumptions

14. section 13.6.2 - can you please advise the bandwidth available

for external WAN connection from the airport?

Sufficient Bandwidth will be provided, Vendor Partner to

recommend Bandwidth requirements

15. section 13.6.3 - opening of e-gate depends on successful

validation, since validation depends on external constraints (i.e.

LAN/WAN connection speed within the airport, external to the

airport), can you advise how this will be measured?

Time taken for local scan external dependencies can be given as

assumptions

16. section 13.7.1 - successful validation of the passenger in an

egate has dependencies on external factors, especially validation

time from the DCS back to the gate which inturn depends on the

band width of LAN/WAN, can you advise how this will be measured?

will it be a local measurement during testing only to be within

2sec/pax?

Time taken for local scan to be considered by Vendor Partner,

external Dependencies are excluded, sufficient Bandwidth will be

provided for DCS validation, Vendor Partner to recommend the

Bandwidth required

17. During the AADHAR Validation at the Kiosk at Airport Entry,

should there be a real time validation of the AADHAR biometric

data. Will this also be IRIS in future ? Vendor to Propose based on functional requirements of the RFP

18. AADHAAR validation usually takes upto 4 seconds per

transaction. Is this acceptable to BIAL ? Hypothetical Question, no comments

19. section 9.1.1 - It is noticed that a normally open gate

configuration is requested which is unusual in this type of security

location and has the potential delaying the PAX authorisation

process due to accidentally triggering the detection sensors. Is this

a must have requirement?

Vendor Partner to propose both the options with Pros and Cons.

The final decision on Normally Open / Normally Closed can be taken

up in the Concept of Operations mutually

20. Would BAIL be looking at gates which are certified to

CUTE/CUPPS certification ? Yes

21. Will BIAL be looking at only certified and /or brands of Egate

manufacture with Global Experience or brands with no experience

or/in association with local makes and experience. Refer RFP

Please can you confirm given the split of Software and Hardware

solutions into the two procurement packages, under which package

does the Biometric Hardware reside? Biometric Hardware is part of Package-1.

Availability on

Annexure 8 on page

73

Clause 15.6 on page

100

Clause 12.1.2 on

page 133

Clause 1 on page

151

Priority 1 on

Clause 17.6.2 on

page 43

The Availability requirement of 99.9% is mentioned throughout the

RFP document.

It is stated that Priority 1 means

- Full system outage and backend infrastructure

- The user is unable to use the service to perform key tasks

Is it correct to understand that unavailability refers to Priority 1 (full

system outage) ?

Refer RFP

Clause 7 of page

150

Page 150 : Absenteeism of Deployed Agreed Number of Resources

We understand that support and maintenance is a service within the

RFP : and that it is therefore our responsibility to ensure that the

SERVICE requirements are met.

We therefore do not understand the rational of this clause as it

infers that we can not change the composition of our service team

(decrease or increase the numbers), change shift times, after we

have presented the initial organization in our proposal to the

customer even though we would be responsible for a service

delivery (equipment and solution availability) and not the customer.

Can you please confirm that support is a service contract. If yes, can

we ask that this clause is removed.Applicable for the Support services Contract

Clause 12.22.9 on

page 35

With reference to 12.22.9 : to our knowledge, the barcode of the

boarding pass does not include the Final destination of a passenger,

it is limited to the flight destination, as a consequence the AEEBBS

will not be able to issue a report of passengers count grouped by

final destination.

Can we request that the text 'Flight Destination' replaces the text

'Final destination'.

This is as per IATA standards Vendor Partner to propose any better

options as a part of the Proposal

Clause 23.4 on page

49

There is no definition of what is meant by 'Live Working POC before

10th December 2017'

Can we define the POC as the following ?

- Involve real Airport passengers with valid boarding passes (Mobile

or paper) with valid Aadhaar N° or Alternate ID

- deploy a passenger identification central system

- deploy at least one eGate and one kiosk for registration of

passengers and several points of identification for boarding without

a token against the passenger dataset

- deploy one automated boarding gate with contactless fingerprint

reader + airline DCS interface to process passengers without a

physical token

Dates are Clearly mentioned in the RFP and the same to be

achieved.

POC shall demonstrate the proposed solution by the Vendor

Partner. Non Exhaustive list of Key points to be showcased in the

POC is as follows:

1. Scan Boarding Card

2. Capture and use of Biometrics,

3. AADHAAR validation,

4. Airline DCS validation,

5. Passenger Dataset Creation

6. Passenger Identification using the Passenger Dataset of the

AEEBBS

7. Airline Staff Realtime Dashboard on Tablet

8. CISF Staff Realtime Dashboard on Tablet

9. Airport Operator Dashboard/ BI on Tablet

10. Any other important features

Clause 10.1.1 on

page 18

Can BIAL please present the non-peak traffic periods and the peak

volumes? Refer RFP Schedule B, Airport operations peak hours

Clause 9.11.5 on

page 16

BOQ for

Emmigration on

page 38

Clause 13.1 on page

40

Can we assume that there is no need to include the Desko Penta

CUBE 1D/2D Flatbed reader or better in a gate as the Bill of Quantity

for Emigration Gates is 0 and the Registration process for

International Passengers is actually performed at the Registration

Kiosk.

Self explanatory, BOQ as in RFP

Annexure 9 on page

74

Clause 12.3.9 on

page 28

Can BIAL please supply the BIAL defined standards and processes to

allow us to ensure that the Network Architecture required to

complete Annexure 9 will meet these standards.Refer RFP Annexure-9

Annexure 9 on page

74

Clause 12.3 page 28

Can BIAL please supply the existing network infrastructure

documents and supply these documents to us at least 5 days before

our planned site visit to ensure that we can anticipate the points

that are needed to be reviewed during the site visit and address the

requirements of the Network equipment under clause 12.3.

To prepare the BOM as required, it is necessary to know the

endpoints location and the distance to the backend (data rooms).

A (to scale) map of the airport with endpoints location indicated

would also be appreciated.

Refer RFP Annexure-9

Clause 12.2.3 on

Page 27.

In the table, the rows related to “Complaints API” and “Traveler

API” do not seem to be related to AEEBBS scope but to airline

information.

Can BIAL please confirm that these requirements are outside the

scope of the project. All APIs are Indicative and Vendor to consider accordingly

Clause 12.2.3 on

Page 27.

In the table, row related to “Fallback SOP”.

In case of failure, the fallback scenario should be defined specifically

according to the type of failure, process involved and end-point

location. As the data is all stored in a highly redundant data

platform across two sites, it is more secure to keep this data stored

centrally.

Can BIAL please change the requirements to state that Fallback SOP

should be addressed in the offer but to leave it open so that security

considerations per type of touchpoint can be addressed within the

deployed solution.

Vendor Partner to propose based on the Functional needs


Clause 12.11.2 on

page P30

Can BIAL please consider rewriting clause 12.11.2 to be consistent

with clause 12.11.1.

Such as “Vendor-Partner shall design the system to enable the

exchange of Data with the Airline Departure Control System

(preferably using APIs) for exchange and update of Passenger Check-

in Status”.

Vendor Partner to propose based on the Functional needs


Clause 12.5 on page

29

Can BIAL please confirm that there are two data room available to

meet the requirements of active / active deployment. Can BIAL

please indicate the distance between the data rooms?

Can BIAL please indicate the distance between the data rooms ?

Yes and they are in physically separate locations but within the

Airport Campus itself.

Redundant OFC connectivity is available from the DC & DR for High

Availabilty

Clause 8.9 on page

11/12

Can BIAL please confirm that the Vendor partner has no means of

influencing the time it will take to certify the solution with the

service provider SITA.

Will BIAL take responsibility on the timeline for SITA to provide on

time certification. BIAL will facilitate and Vendor Partner to co-ordinate

Clause 19.1 on page

104

It is very unusual for an IT solution to last for 20 years.

Can BIAL agree that the phrase 'whichever is later' should be

changed to “whichever is earlier” .

This is a "Typo Error", It Should read as 10 years, after IT hardware

refresh is done by BIAL at an appropriate time in the life time of the

solution

Clause 8.12 on page

12

Annexure 1 on page

55

Section 35 –

Training on page

118

The provisions of Section 35 “Training” are inconsistent with the

Scope of Work and Annexure 1 “Supply, Install, Test and

Commission”.

Can BIAL confirm that the scope of work and the annexure 1 prevail

over the provisions of Section 35? Vendor Partner to propose based on the Functional needs


Annexure 3D on

page 65

Can BIAL confirm that a foreign entity, having no PAN card and GST

registration certificate yet in India, can answer the RFP and be

exempted from the requirement to provide a copy of the applicant’s

PAN card and GST registration certificate?Yes

Clause 16.2 from

page 42

Section 3.17 from

page 87

Tax issue.

The offer is all tax included with the tax revision clause is

unbalanced: tax reduction results in price reduction (§3.17) but not

vice versa (§16.2 The Contract price shall remain firm and must not

be subject to escalation during the performance of the contract due

to fluctuation /change in the duty/tax structure).

Can BIAL agree to a change in this wording to make the tax revision

clause balanced.At this stage this is not negotiatble

Schedule 8 §3 from

page 151

Section 26.5 from

page 110

Ambiguity in text.

(b) Service Provider’s liability in any event shall not exceed any

amount more than 5% of the monthly billing of the applicable

machine and that cannot be used as a consequence of such delays;

Can we define a maximum value such as an actual value of the

contract.At this stage this is not negotiatble

§15 from page 41 Can we suggest the following wording '

Not Clear

§16 from page 102 What is the definition of maximum liquidated damages?Refer RFP

1 35 12.15.4 Captures multiple fingers in a single acquisition

Aadhaar certify two type of fingerprint sensor. One for enrolment

and other for verification. So far for verification purpose aadhar has

only certify single finger scanner

We are requesting for Contactless Readers and if the recommended

Device is not UIDAI/ STQC Certified, it can be proposed, however,

the responsibility of UIDAI/ STQC certification lies with the Vendor

Partner

2 35 BIOMETRIC ACQUISITION PRODUCTS: FINGERPRINTS READERS:

2 35 12.15.9 Biometric device for AADHAAR should be contactless

Requesting BIAL to change as per the UIDAI Norms / Contact,

because as per the UIDAI Norms and STQC Certified contact less

fingerprint scanner is not available Market.

We are requesting for Contactless Readers and if the recommended

Device is not UIDAI/ STQC Certified, it can be proposed, however,

the responsibility of UIDAI/ STQC certification lies with the Vendor

PartnerAADHAAR is based on the Two technologies 1. Fingerprint and 2. Iris To implement Face verification, we are unable to use the AADHAAR

Database.

So Requesting BIAL to clarify in detail about which database has to

use for Face verification.

4 62ANNEXURE 1(Point

No3)

Advance amount with Purchase Order as per the format attached in

the Agreement. (Vendor Partner to provide BIAL an Advance Bank

Guarantee valid up to the UAT Signoff for the said amount of

Advance)

Need clarity that, Vendor – Partner has to provide Advance Bank

Guarantee of 25% of the project value which BIAL is providing to the

Vendor – Partner.No change possible

Experience:

Minimum of 5 years and continuing experience of deploying and

maintaining operational biometric automated systems involving e-

Gate in an airport environment.

At least one reference should involve interfacing with one or more

of the various Ecosystems involved in this tender in an airport more

than 20 Million passengers

The references should be from a senior Airport staff member who is

still in an official capacity at the Airport in question given in

Reference

Experience with multi-biometrics:

To Encourage “Make In India”, Requesting BIAL to consider the

experience from other industry also in Multi- biometric systems

Implemented in one single place handling more employees /

passengers.

Biometrics Experience is essential and we understand that there are

currently no installations in India. However experience in any other

public place with similar throughputs may be considered by BIAL on

a case to case basis

At least one experience at an airport more than 10 Million

passengers with multi-biometrics which can be a mix of fingerprint

and face, or iris with face, and preferably with 3 biometrics

Allow the companies who have installed 100~150 entry automation

with eGate at single location.





Need clarification, Vendor- Partner have to demonstrate the

solution which is already implemented in any other airport in India?

As per our understanding this is the first project implementing for

passenger in India, So Indian Company unable to show their

experience in the Airport Environment.

So Requesting BIAL to consider demonstration in any other Industry.





9 ConsortiumWhether consortium is allowed? What are the terms and conditions

related to consortium?Yes

10 64Annexure 2 .

Eligibility criteria 1Turnover criteria of 25 Cr for last 3 years Kindly make this as 50 Cr average for last 3 years. Refer RFP

11 There are no profits criteria’s BIAL should allow only profit making companies Refer RFP

12 61Annexure 2 .

Eligibility criteria 4Aadhaar Experience

Allow Aadhaar experience company where their solutions have

authenticated at least 20 million people.Refer RFP

1 General GeneralWe understand the consortium is allowed .Consortium experience

can be used against pre-qualification. Yes

2 64 ANNEXURE- 2

Experience with multi-biometrics:

At least one experience at an airport more than 10 Million

passengers with multi-biometrics which can be a mix of fingerprint

and face, or iris with face, and preferably with 3 biometrics.

We understand the Consortium/OEM Partners experience can

suffice against the Pre-qualification .

Yes

3 64 ANNEXURE- 2AADHAAR Experience:

Vendor Partner should have experience in deploying a solution using

Aadhaar authentication and its e-KYC services.

We understand the Consortium/OEM Partners experience can

suffice against the Pre-qualification .Yes

4 106.2 Earnest and

Security Money

The Vendor-Partner shall furnish an earnest money of Rupees 1

Crore in the form of Demand Draft in favor of “BANGALORE

INTERNATIONAL AIRPORT LIMITED” from any nationalized bank, pre-

approved by BIAL, as a part of this Bid. Proposals without EMD shall

be rejected by BIAL as being non-responsive. No interest shall be

paid by BIAL on the amount of earnest money deposit. In the event

the process of evaluation is delayed due to any reason, BIAL shall

have the right to en-cash the Demand draft.

We request you to amend this caluse as follows


Crore in the form of Demand Draft/Bank Gurantee in favor of

“BANGALORE INTERNATIONAL AIRPORT LIMITED” from any

nationalized bank, pre-approved by BIAL, as a part of this Bid.

Proposals without EMD shall be rejected by BIAL as being non-

responsive. No interest shall be paid by BIAL on the amount of

earnest money deposit. In the event the process of evaluation is

delayed due to any reason,BIAL shall have the right to en-cash the

Demand draft.

The Conditions for encashing are clearly given and BIAL will not

without reason encash the same.

Face if used shall be only for processing passengers inside the

Airport, where there is no need for AADHAAR Validation. AADHAAR

Validation is only at the Airport entry Check Point





Any Installation at any Airport anywhere in the World

Only AEEBBS software solution experience with use of Biometrics

shall be entertained

The Vendor-Partner shall provide commitment to demonstrate the

solution to BIAL Technical Team at any airport of their choice at no

cost to BIAL.

Package 1 – AEEBBS

Software Solution

Vendors who want to participate for package 1 need not to have

experience in eGate hardware. Eligibility criteria insist software Kindly relax the criteria’s for biometrics and software solution.

6

7

8

65ANNEXURE- 2

(Point No 6)

64ANNEXURE- 2

(Point No 3)

3

5

There is no large scale Commercially Biometrics e-Gate installed at

any Indian airport. Asking 5 years of continuous experience will

automatically disallow Indian companies. Kindly revise the terms so

that any company with 5 years of experience in Biometrics Entry

automation system at factories, airport any building should be

allowed.

64ANNEXURE- 2

(Point No 2)

36 12.16 BIOMETRIC ACQUISITION PRODUCTS: FACE READERS

5 General Assignment Clause (new Clause proposed) :

“The Contractor shall not, without the express prior written consent

of the Employer, assign to any third party the Contract or any part

thereof, or any right, benefit, obligation or interest therein or there

under, except that the Contractor shall be entitled to assign either

absolutely or by way of charge any monies due and payable to it or

that may become due and payable to it under the Contract to any

Financial Institution(s) or Bank(s) or NBFC(s).

In the event the Contractor assigns the monies due and payable to it

or that may become due and payable to it, under the Contract, to

any Financial Institution(s) or Bank(s) or NBFC(s), the Employer shall

acknowledge the intimation letter it may receive from such financial

institution(s) or Bank(s) or NBFC (s). If the Employer does not reply

within 15 days of the receipt of the intimation letter, it can be

considered as “acknowledged by the Employer”. Furthermore the

Employer will provide an indicative date by when the funds will be

released to the Contractor as a measure of comfort for the decisions

of Financial Institution(s) or Bank(s) or NBFC(s)”.

Refer RFP

8 51 18 SUBMISSION OF PROPOSAL

We understand that the Bidder can submit both the packages under

a single envelope if they are qualified for the same .

We would also request you to kindly merge both the package

toghether so that there will be Single System Integrator shall be

responsible in case of any issue in projects . Technical and Commercial bids must be in separate envelopes as


1 10 7

Package I: AEEBBS Software Solution & Biometric Readers

Provision of the Backbone Infrastructure and Software Solution with

workflow, recommended Biometric Readers (Iris/ Finger Print

and/or Face) for the AEEBBS with an API for Integrating E-Gates and

all other End user Devices like Tablets, Workstations etc.

Package II: E-Gates with Passport and QR Code Readers

For AADHAAR Enabled Entry & Biometric Boarding System: E-Gates

for AEEBBS at KIAB with a provision to incorporate Biometric

Readers (Iris, Fingerprint and/ or Face) and integrate to the AEEBBS

Software Solution

Eligible, Vendor Partners are free to Quote for either/ or Both the

Packages based on their experience.

If a bidder is interested in bidding only for Package II:

Please confirm who shall be responsible for the necessary

integrations with biometric technology and airport systems.

Both the Vendor Partners shall be responsible within their Solution

limits for the Integrations with Biometric and Airport Systems

2 11 8.6

Vendor-Partner shall supply all necessary, required material

(hardware and software) including Networking switches. Due to a

need to maintain homogeneity with BIAL Network, These Network

Switches shall be of AVAYA make 24 or 48 Port Switches and cabling

for back-end connectivity to realize the AEEBBS as described in this

document, and with consideration of the operational and security

requirements.

Please confirm if the network connectivity to the various airline

hosts is to be provided by the bidder.Most locations will have Network Connectivity, however, in case

there is a need for additional Network Switches, Vendor Partner to

make necessary provision. Refer RFP

3 11 8.9

BIAL will facilitate the Integration with the CUTE/ CUPPS service

provider however it will be the full and final responsibility of the

Vendor Partner to do the necessary project planning and execution

with the CUTE / CUPPS/ BRS service provider SITA for

all Phases

Please confirm if there will be any certification charges and if so, will

it be borne by BIAL?

In the scope of the Vendor Partner

4 12 8.12

Training shall be provided on a regular basis to all the relevant

process owners and their team members like Airlines or their

partner GHAs, Airport Operators and their team, CISF Security team

etc. on a “Train the Trainer” basis to ensure continuity in process

Please confirm the duration of each training programs and how

many such programs are required.Vendor Partner may propose based on the functional needs of all

stakeholders

5 13 9.2.5E-Gates should also be ready to use with finger prints scanner, Face


If a bidder is interested in bidding for both packages:

Please specify the biometric technology. Costs for different

technologies could vary. Moreover, there are very limited number of

suppliers for contactless fingerprint reading.

Vendor Partner may propose based on the functional needs of all

stakeholders

6 16 9.10.5

All Dual Lane E-Gates shall have one lane for Walking Passenger and

the other for safe unhindered movement of passenger on a Wheel

Chair. The wide lane of the E-Gate should have a clear passage

width between the door wings of 900mmto 1000 mm to comply

with requirement for Passengers with Reduced Mobility.

Please confirm the process flow for a wheel chair pax and is it

expected that a wheelchair agent will accompany him/her?

If wheelchair agent is expected to accompany, there will be

tailgating challenges. What should be expections handling process? Vendor Partner may propose based on the functional needs of all

stakeholders

7 17 9.11.8

Printer (Optional): There should be a provision for installing a

printer at the EGate to print tickets displaying useful and necessary

information (possible changes of gates, seat or flight details) for

passengers. Changing Paper rolls shall be convenient. Print layout

should also be customizable. The LED indicators (Green/ Red) on the

printer shall display the status of the printing process. And sensors

to detect and communicate Paper nearly empty & Paper empty shall

be available

Please confirm if the printers are to be installed inside the eGate? If

yes, only a thermal printer can be installed.

Printers at Boarding Gate to be Quoted as an option.

Printers not needed at other locations

8 19 11.3 (f)


unique identifier. Passengers Biometrics (Face/finger print/IRIS) are

stored for identification at other checkpoints

1) Please confirm the time duration for the storage?

2) Please confirm if the storage will be provided by BIAL?Refer RFP

9 20 11.3 e. CISF Intervenes only on the Red & Amber alerts Please clarify the alerts with examples. Refer RFP

10 20 11.3

a. AEEBBS shall store the Passengers following Data and store it as a

“Live Passenger

Dataset”

Similar to question raised above for 11.3(f)

Refer RFP

11 20 11.3

b. The “Live Passenger Dataset” shall be used for all further

Identification of the Passenger using “Biometrics as a Single Token”

at all other Checkpoints until Boarding.

Similar to question raised above for 11.3(f)

Refer RFP

12 28 12.3.1

Vendor-Partner may use the BIAL LAN for the Connectivity

Requirements. However, if any additional equipment are needed to

complete the Project, the Vendor-Partner shall provide all necessary

equipment, accessories, cables, connectors, software, etc. for

internetworking of system components

If BIAL has additional requirements, they need to be addressed with

a change order.

Refer RFP

13 28 12.3.8

The Vendor-Partner shall take consent/approvals from the

Airlines/CUTE/ CUSS Service providers for any integration/ any

modification needed to be carried out in the CUTE Service provider’s

systems for carrying out the configuration and commissioning of the

Vendor-Partner system, the consent to be furnished during bidding

stage to avoid issues later.

Please confirm if BIAL will facilitate for this task?

BIAL will co-ordinate and facilitate

14 32 12.16 BIOMETRIC ACQUISITION PRODUCTS: FACE READERS Aadhar enables fingersprint and IRIS. Please clarify the proposed

plan for Facial recognition? Is BIAL planning its own system?Face Recognition if proposed may be used only inside the Airport

process Check Points

15 33 12.19.2

Fixation elements (to be detailed) for safety and should be Mobile

for easy movement from one location to another in the Kerb-side

Area

Please confirm if BIAL is looking for mobility with only power or

even battery mechanism is required?Vendor Partner may propose as an option, based on the benefits to

all stakeholders

16 33 12.2 FRONT END DEVICES: TABS Please confirm the number of tabs and specifications required.Vendor Partner may propose based on the functional needs of all

stakeholders

17 36 12.24.1 Registration Kiosk with 2D/QR code Reader and Biometric Reader

(Face, Fingerprint & Iris) Please confirm if such kiosks also need to print Bag tags?

No, not at the registration Kiosks

Vendor Partner to Propose based on the functional requirements as


7 General Make and Model

Since as System Integrator, We are responsible to meet the

technical specification and SLA levels for the entire technical

Solution. In this regard we understand that we shall propose

multiple makes which are technically equivalent and would meet

RFP requirements.

18 36 12.24.4 Biometric Reader (Face, Fingerprint & Iris) Kit for Manual Assisted

OR Fully Self Service Automated Biometric Enabled Bag-Drop

Please note there is a substancial variation in the operations

(processing) and commercials for manual assisted vis-à-vis fully

automated SBD. Please confirm the exact requirement?

Currently this is for Biometric Reader (Face, Fingerprint & Iris) Kit for

Manual Assisted Check-in Counter. Retrofit for existing Check-in

Counters will be taken up as a separate project

19 36 12.24.5 Biometric Reader (Face, Fingerprint & Iris) enabled E-Gate for Entry

to the Pre- Embarkation Security Check (PESC) Zone Please confirm the dimensions of the eGate at the PESC Zone.

Refer RFP

20 36 12.24.7

Workstations with Biometric Reader (Face, Fingerprint & Iris) for

Passengers who are Offloaded/ De-boarded/ Exit due to Cancelled

Ticket/ Flight

1) Please confirm if this includes only hardware for application to be

loaded or otherwise.

2) Please confirm the quantity and specifications required for the

workstation? and if there are any other locations such workstations

are to be installed other than boarding gates?Refer RFP

21 37Proposed Phase-

wise BOQCISF Kiosk Please confirm the specifications of the required kiosk.


stakeholders


wise BOQCheck-in Kiosks

1) Please confirm if passport scanner is also required?

2) Please confirm if CUSS platfom is required?

1) Refer RFP

2) Question Not Clear


wise BOQRegistration Kiosks at Entrance to SHA Please confirm the specifications of the required kiosk.


stakeholders


wise BOQDe-Boarding Kiosk Please confirm the specifications of the required kiosk.


stakeholders

Are all kiosks supposed to be mobile or only the 24 units at Kerb

side? Refer RFP

Please define your criteria for mobile kiosks.

Are the kiosks supposed to;

1) have wheels/handle for easy movement?

2) be connected to fixed power and network OR have battery and

wifi solution?


stakeholders

Integratio

nN/A Integration to Aadhaar/AEEBBS Can BIAL provide Aadhaar/AEEBBS integration specifications?

Refer to UIDAI website

General N/A BOQAre the bidders supposed to quote for Check-In kiosks? Please

advise. No, refer to BOQ in RFP

General N/A BOQ Are the bidders supposed to quote for self bag drops? Please advise.No, refer to BOQ in RFP

Tender

documentAnnexure 5 (technical bid format), Document is not in RFP. Please provide bid format. Annexure 5 has 2 components Annexure 5A and 5B

Tender

documentAnnexure 5A (functional requirements – compliance matrix) Document is empty. Please provide requirements. Annexure 5 has 2 components Annexure 5A and 5B

Tender

documentAnnexure 5B (technical requirement – compliance matrix). Document is empty. Please provide requirements. Annexure 5 has 2 components Annexure 5A and 5B

General N/A Integration to exisiting systems like Kiosks and self bag drop?We are unable to see any information regarding the 3rd party

solution for biometric are to be integrated. Please provide.SITA is the CUSS and CUTE Service Provider

VENDOR-

PARTNER’

S

ELIGIBILIT

Y

CRITERIA

AND

SUBMITT

ALS

ANNEXURE- 2

AADHAAR Experience:

Vendor Partner should have experience in deploying a

solution using Aadhaar authentication and its e-KYC

services.

One reference from an operational deployment at least

shall be preferred.

Customer reference letter to establish the eligibility

criteria is required and to be submitted with the offer.

We understand that AADHAR experience may be required for

bidders to qualify. However, this requirement may make it difficult

for most of the bidders to qualify. Requesting BIAL to consider

broader set of eligibility requirements such as "document validation

experience" to be considered as an acceptable substitute/alternate

to AADHAAR XXXX specific experience? Please advise.

Vendor Partner may Submit Bid with their Experience and BIAL will

consider reasonably based on the Biometric Processing Experience

of the Vendor Partner.

AADHAAR Experience will be preferred, but we do understand the

ground realities and Vendor Partner will not be disqualified on the

basis of having "No AADHAAR Experience"

AEEBBS 8.4 page 11Scope of work also includes provision of AEEBBS with BI tools and

analytics.Please define BI tools.Thanks.


stakeholders

1Page no.

9

Earnest and Security

Money


Crore in the form of Demand Draft...

The RFP has been divided in two parts (AEEBBS Software Solution &

E-Gates) with an option to bidder to bid with both or either of it.

Kindly clarify if any company chose to participate in only 1 package

even then also the Earnest money remain 1 Cr. or there is any

change for single package bidder?

For Vendor Partners who are Quoting only Package I the EMD is 75

Lakhs

For Vendor Partners who are Quoting only Package II the EMD is 25

Lakhs

2Item no. 7

Page 10SCOPE OF WORKS



workflow, recommended Biometric Readers (Iris/ Finger Print

and/or Face) for the AEEBBS with an API for Integrating E-Gates and

all other End user Devices like Tablets, Workstations etc.



for AEEBBS at KIAB with a provision to incorporate Biometric

Readers (Iris, Fingerprint and/ or Face) and integrate to the AEEBBS

Software Solution



We are an OEM of e-Gates and having vast experience in

supplying/implementing such solution worldwide. Since it has been

given an option to bid for either or both packages, in RFP multiple

changes are required considering single package bid e.g. SLA,

Earnest Money, POC Time line, Bill of Material/Quantity,

Performance parameters, Presentation with only single package,

Evaluation Criteria, Commercial Bid format etc.Kindly suggest if

changes are considered in RFP?For Vendor Partners who are Quoting only Package I the EMD is 75

Lakhs

For Vendor Partners who are Quoting only Package II the EMD is 25

Lakhs

3

Item no.

8.3

Page no.

11

SCOPE OF WORKS

8.3The Vendor–Partner shall sign a separate contract for the Post-

Warranty Comprehensive Annual Maintenance for 5 years as per the

terms and conditions decided by BIAL.

What are the Terms & Conditions? Kindly share the documents

Please refer to RFP

4

Item no.

9.2.4

Page no.

13

SCOPE OF WORKS:

Package-II E-Gates

with Passport and

QR Code Readers

The E-Gate should be able to read all industry accepted BCBP

formats (e.g. PDF417, Aztec, Data matrix) as well as NFC and RFID

boarding passes ID- documents such as passports can be also

scanned with a full page reader.

Kindly advise that the NFC & RFID enabled readers are for futuristic

purpose or it should be activated in the e-Gate as standard function

from day one?

Ideally, it should be that NFC & RFID readers could be integrated at

later stage and e-Gates should be compatible to integrate. NFC and RFID readers can be Quoted as Optional Items

5

Item no.

9.3.12

Page no.

14

SCOPE OF WORKS:

Package-II E-Gates

with Passport and

QR Code Readers

Shall be modular “plug and play” such that addition of new E-Gates/

Workstations shall be possible in future, without major

modifications to the existing AEEBBS

Kindly include that the e-Gate should be "plug n play" with

CUTE/DCS /AODB etc as well and should work in real time

synchronization Should be functional and meet the functional requireements of the

RFP and preferred to be Plug and Play

6

Item no.

9.2.5

Page no.

14

SCOPE OF WORKS:

Package-II E-Gates

with Passport and

QR Code Readers

Features



As mentioned "These readers will be specified by BIAL at a later

date", kindly advise do we have to quote with Biometric readers or e-

Gate without Biometric readers? For Vendor Partners who chose to bid for only Package II, Biometric

Readers supplied by Vendor Partner for Package I shall be taken up

for installation and integration

7

Item no.

9.6.1

Page no.

15

SCOPE OF WORKS:

Package-II E-Gates

with Passport and

QR Code Readers

Ergonomics

The Biometric Reader should to be strategically located so that

Biometrics of all passengers of various heights can be read without

any discomfort and with minimal effort from the passenger and

causing least discomfort to the Passenger. As humans are used to

looking straight when they walk, the User Display which transmits

and communicates messages to the passengers had to be located at

an angle that can be seen by passengers of different heights.

Readers like 2D barcode reader/Passport readers should be

embedded/installed/placed inside the e-Gate instead of using the e-

Gate top body surface for placement.

Agreed

8

Item no.

9.10.6

Page no.

16

SCOPE OF WORKS:

Package-II E-Gates

with Passport and

QR Code Readers

Dimensions –

Standard lanes and

PRM lanes

The Departure Entry Gates shall be wider than the other lanes to

permit entry of Passenger with a Trolley with big size bags as well.

Approximately 1200 mm to 1600 mm wide clear passage.

International standards for clear passage in any e-Gate are between

900mm to 1000mm. Any luggage larger then this size should be

moved via terminal entry gates dedicated for Groups or infants.

Kindly consider making the changes accordingly.

Please refer to RFP in detail and should meet the functional

requirements of processing normal passenger flows

The key

compone

nts of the

kiosk:

12.19.2 page 33

Fixation elements (to be detailed) for safety and should be Mobile

for easy movement from one location to another in the Kerb-side

Area

List of documents

forming part rfp and

attached as

annexures and

Schedules

9

Item no.

9.11.8

Page no.

17

SCOPE OF WORKS:

Package-II E-Gates

with Passport and

QR Code Readers

e-Gate Accessories

Printer (Optional): There should be a provision for installing a

printer at the E- Gate to print tickets displaying useful and necessary




printer shall display the status of the printing process. And sensors

to detect and communicate Paper nearly empty & Paper empty shall

be available

Printer should not be optional. It should be mandatory

part/accessory of the e-Gate (Self Boarding Gate at final boarding to

the aircraft) considering the possible mentioned requirements like

change of seats. Gate change information comes through Airport

Flight Information System. Only the seat change or the upgrade

should come via a receipt on Self Boarding Gate, hence, printer is

mandatory at Self Boarding Gate to board the flight. Printer at Boarding Gate E-Gate is mandatory and rest of the Gates

may have provision to fix printer if need be

10

Item no.

12.1.1

Page no.

25

HIGH LEVEL

TECHNICAL

SPECIFICATIONS

General

All systems proposed for the AADHAAR Enabled Entry and Biometric

Boarding System shall be OEM Certified equipment

OEM's MAF (Manufacturer Authentication letter) should be required

to submit in the technical bid. Else anyone can quote the product

with any price without the consent of OEM and BIAL will not know

who has quoted which brand of e-Gates/Self Boarding Gates.Yes, agreed

11Page no.

37

BOQ - Kerbside &

Airport Entry

1.All Passengers Who have Registered at Kerbside

2.All Passengers Who have Registered at Entry Gate Kiosk

Kindly explain the difference between the two? We understand that

Kerbside and Entry Gate are same location. Kindly clarifyPlease refer to this edition of Query responses for clarification on

this

12

Item no.

17.6.6 -

vii

Page no.

44

Performance

Compliance Level

during Warranty

In case some system(s) is declared by the Service Provider as beyond

repairs, the Service Provider shall provide a replacement system(s)

of the same or higher configuration from the same OEM with prior

consent of BIAL

Any damage done to the e-Gates via external factors like

intentionally or unintentionally/accidentally by

passenger/luggage/trolley or by any other means or staff

(airport/security) shall not be covered under warranty.Agreed

13

Page no.

57

Point no.

4

Annexure 2

VENDOR-

PARTNER’S

ELIGIBILITY

CRITERIA AND

SUBMITTALS

AADHAAR Experience:

Vendor Partner should have experience in deploying a solution

using Aadhaar authentication and its e-KYC services.

One reference from an operational deployment at least shall be

preferred.

In case of bidding only for Package II, this point should be null and

void.

Agreed

14Page no.

123

Appendix 4

Prices and Payment

Terms - Customs

Duty

Customs Duty

BIAL has been granted Project Import License concession for the

imports relating to expansion project and the same is being

registered with the customs authorities. Hence, the goods would be

cleared at concessional basic duty instead of normal duties. The

Contractor has to support BIAL with respect to additional

documentation, if any, which may be necessitated in this regard.

Concession on import items customs duty will be refunded after

supply/installation or before the bid submission to consider price of

imported item. What will be the basic customs duty? This is

required for price calculations for bid. Kindly clarify.

Customs duties and Taxes may be computed seperately. BIAL

Commercial evaluation team will do the necessary normalisation

4 106.2 Earnest and

Security Money


Crore in the form of Demand Draft in favor of “BANGALORE

INTERNATIONAL AIRPORT LIMITED” from any nationalized

bank, pre-approved by BIAL, as a part of this Bid. Proposals

without EMD shall be rejected by BIAL as being non-responsive.

No interest shall be paid by BIAL on the amount of earnest

money deposit. In the event the process of evaluation is

delayed due to any reason, BIAL shall have the right to en-cash

the Demand draft.

We request you to amend this caluse as follows


Crore in the form of Demand Draft/Bank Gurantee in favor of

“BANGALORE INTERNATIONAL AIRPORT LIMITED” from any

nationalized bank, pre-approved by BIAL, as a part of this Bid.

Proposals without EMD shall be rejected by BIAL as being non-

responsive. No interest shall be paid by BIAL on the amount of

earnest money deposit. In the event the process of evaluation

is delayed due to any reason,BIAL shall have the right to en-

cash the Demand draft.

BIAL shall Encash the Demand Draft if the conditions as

mentioned in the RFP are not met.

BIAL will not be unreasonable in this regard

5 General Assignment Clause (new Clause proposed) :

“The Contractor shall not, without the express prior written

consent of the Employer, assign to any third party the Contract

or any part thereof, or any right, benefit, obligation or interest

therein or there under, except that the Contractor shall be

entitled to assign either absolutely or by way of charge any

monies due and payable to it or that may become due and

payable to it under the Contract to any Financial Institution(s)

or Bank(s) or NBFC(s).

In the event the Contractor assigns the monies due and

payable to it or that may become due and payable to it, under

the Contract, to any Financial Institution(s) or Bank(s) or

NBFC(s), the Employer shall acknowledge the intimation letter

it may receive from such financial institution(s) or Bank(s) or

NBFC (s). If the Employer does not reply within 15 days of the

receipt of the intimation letter, it can be considered as

“acknowledged by the Employer”. Furthermore the Employer

will provide an indicative date by when the funds will be

released to the Contractor as a measure of comfort for the

decisions of Financial Institution(s) or Bank(s) or NBFC(s)”.Refer to RFP

7 General Make and Model

Since as System Integrator, We are responsible to meet the

technical specification and SLA levels for the entire technical

Solution. In this regard we understand that we shall propose

multiple makes which are technically equivalent and would

meet RFP requirements.

This will help the SI to offer a very competitive price to the

customer by taking aggressive risks on their costs, which will

totally benefit the customer. If only one make is insisted the

vendor does not support the Si in times and therefore the costs

go up considerably.

For your Kind information, in almost all of the government

contracts there is a list of Compendium of Suppliers approved

for each of their item required for the Project. This list is made

part of the contract.

During execution of the contract, the SI/Contractor shall have

to supply materials of makes/vendors who are in that list only.

Hence we request you to kindly accept the same. Please refer to RFP in detail

8 51 18 SUBMISSION OF PROPOSAL

We understand that the Bidder can submit both the packages

under a single envelope if they are qualified for the same .

We would also request you to kindly merge both the package

toghether so that there will be Single System Integrator shall be

responsible in case of any issue in projects .Please refer to RFP in detail

Availability on

Annexure 8 on page

73

Clause 15.6 on page

100

Clause 12.1.2 on

page 133

Clause 1 on page

151

Priority 1 on

Clause 17.6.2 on

page 43

The Availability requirement of 99.9% is mentioned throughout the

RFP document.

It is stated that Priority 1 means

- Full system outage and backend infrastructure

- The user is unable to use the service to perform key tasks

Is it correct to understand that unavailability refers to Priority 1 (full

system outage) ?

Question is not clear

Clause 7 of page

150

Page 150 : Absenteeism of Deployed Agreed Number of Resources

We understand that support and maintenance is a service within the

RFP : and that it is therefore our responsibility to ensure that the

SERVICE requirements are met.

We therefore do not understand the rational of this clause as it

infers that we can not change the composition of our service team

(decrease or increase the numbers), change shift times, after we

have presented the initial organization in our proposal to the

customer even though we would be responsible for a service

delivery (equipment and solution availability) and not the customer.

Can you please confirm that support is a service contract. If yes, can

we ask that this clause is removed.Not relevant at this stage of the RFP

Clause 12.22.9 on

page 35

With reference to 12.22.9 : to our knowledge, the barcode of the

boarding pass does not include the Final destination of a passenger,

it is limited to the flight destination, as a consequence the AEEBBS

will not be able to issue a report of passengers count grouped by

final destination.

Can we request that the text 'Flight Destination' replaces the text

'Final destination'. Please refer to RFP in detail

Clause 23.4 on page

49

There is no definition of what is meant by 'Live Working POC before

10th December 2017'

Can we define the POC as the following ?

- Involve real Airport passengers with valid boarding passes (Mobile

or paper) with valid Aadhaar N° or Alternate ID

- deploy a passenger identification central system

- deploy at least one eGate and one kiosk for registration of

passengers and several points of identification for boarding without

a token against the passenger dataset

- deploy one automated boarding gate with contactless fingerprint

reader + airline DCS interface to process passengers without a

physical token


achieved.



POC is as follows:







AEEBBS





Clause 10.1.1 on

page 18

Can BIAL please present the non-peak traffic periods and the peak

volumes? Please refer to RFP in detail

Clause 9.11.5 on

page 16

BOQ for

Emmigration on

page 38

Clause 13.1 on page

40

Can we assume that there is no need to include the Desko Penta

CUBE 1D/2D Flatbed reader or better in a gate as the Bill of Quantity

for Emigration Gates is 0 and the Registration process for

International Passengers is actually performed at the Registration

Kiosk.

Please refer to RFP in detail

Annexure 9 on page

74

Clause 12.3.9 on

page 28

Can BIAL please supply the BIAL defined standards and processes to

allow us to ensure that the Network Architecture required to

complete Annexure 9 will meet these standards.

Will be provided at the relevant stage of the RFP

Annexure 9 on page

74

Clause 12.3 page 28

Can BIAL please supply the existing network infrastructure

documents and supply these documents to us at least 5 days before

our planned site visit to ensure that we can anticipate the points

that are needed to be reviewed during the site visit and address the

requirements of the Network equipment under clause 12.3.

To prepare the BOM as required, it is necessary to know the

endpoints location and the distance to the backend (data rooms).

A (to scale) map of the airport with endpoints location indicated

would also be appreciated.

Will be provided at the relevant stage of the RFP

Clause 12.2.3 on

Page 27.

In the table, the rows related to “Complaints API” and “Traveler

API” do not seem to be related to AEEBBS scope but to airline

information.

Can BIAL please confirm that these requirements are outside the

scope of the project. These APIs are mentioned as indicative and is for information

Clause 12.2.3 on

Page 27.

In the table, row related to “Fallback SOP”.

In case of failure, the fallback scenario should be defined specifically

according to the type of failure, process involved and end-point

location. As the data is all stored in a highly redundant data

platform across two sites, it is more secure to keep this data stored

centrally.

Can BIAL please change the requirements to state that Fallback SOP

should be addressed in the offer but to leave it open so that security

considerations per type of touchpoint can be addressed within the

deployed solution. This is a Fallback SOP for Airlines

Clause 12.11.2 on

page P30

Can BIAL please consider rewriting clause 12.11.2 to be consistent

with clause 12.11.1.

Such as “Vendor-Partner shall design the system to enable the

exchange of Data with the Airline Departure Control System

(preferably using APIs) for exchange and update of Passenger Check-

in Status”. Please refer to RFP in detail

Clause 12.5 on page

29

Can BIAL please confirm that there are two data room available to

meet the requirements of active / active deployment. Can BIAL

please indicate the distance between the data rooms?

Can BIAL please indicate the distance between the data rooms ? Yes and this is based on distance limitation of the end point from

the IT room

Clause 8.9 on page

11/12

Can BIAL please confirm that the Vendor partner has no means of

influencing the time it will take to certify the solution with the

service provider SITA.

Will BIAL take responsibility on the timeline for SITA to provide on

time certification.

BIAL will facilitate and take it up with both Vendor Partner and SITA

as a tripartite agreement for timelines and execution

Clause 19.1 on page

104

It is very unusual for an IT solution to last for 20 years.

Can BIAL agree that the phrase 'whichever is later' should be

changed to “whichever is earlier” . This is a Typo error

Clause 8.12 on page

12

Annexure 1 on page

55

Section 35 –

Training on page

118

The provisions of Section 35 “Training” are inconsistent with the

Scope of Work and Annexure 1 “Supply, Install, Test and

Commission”.

Can BIAL confirm that the scope of work and the annexure 1 prevail

over the provisions of Section 35?

Refer to RFP

Section 31.1 on

page 115

The provisions of Section 31.1 requests that the Contractor be a

incorporated under the laws of Singapore.

Can BIAL confirm that the Contractor can be a foreign entity, having

a permanent establishment in India and that Section 31.1 shall be

disregarded? This is a typo error and should read as "laws of India"

Section 29 on page

112

Section 29 “Confidentiality” stipulates that the Contractor shall hold

the confidential information in strict confidence. Can BIAL confirm

that BIAL will hold in strict confidence all confidential information

disclosed by the Contractor?

Can BIAL confirm that BIAL will hold in strict confidence all

confidential information disclosed by the Contractor? Yes

Clause 18 on page

45

Can BIAL confirm that the documents to be provided in accordance

with clause 18 of the RFP are to be notarized and/or apostilled? Not Required

Annexure 3D on

page 65

Can BIAL confirm that a foreign entity, having no PAN card and GST

registration certificate yet in India, can answer the RFP and be

exempted from the requirement to provide a copy of the applicant’s

PAN card and GST registration certificate?Yes

Clause 6.1 on page

8

Clause 23.8.9 on

page 50

Clause 4 (b) on page

59

Annexure 7 on page

70

Section 4 on page

88

There seems to be one inconsistency related to the provision of the

performance bank guarantee as a condition of validity of the

proposal: it is stated on one hand that proposals not accompanied

with a performance bank guarantee will be disqualified[1], however,

as per the RFP, the performance bank guarantee is to be provided

only after the contract has been awarded. This very point is unclear:

as per section 6.1, the performance bank guarantee is supposed to

be provided “on the date of the execution of the Agreement”[2],

whereas as per the template agreement, it is supposed to be

provided “within 30 days from the date of execution[3].

Please clarify the date on which the bank guarantee must be

provided. Bank Guarantee is against advance payment and retention

Clause 16.2 from

page 42

Section 3.17 from

page 87

Tax issue.

The offer is all tax included with the tax revision clause is

unbalanced: tax reduction results in price reduction (§3.17) but not

vice versa (§16.2 The Contract price shall remain firm and must not

be subject to escalation during the performance of the contract due

to fluctuation /change in the duty/tax structure).

Can BIAL agree to a change in this wording to make the tax revision

clause balanced.Customs duties and Taxes may be computed seperately.

Schedule 8 §3 from

page 151

Section 26.5 from

page 110

Ambiguity in text.

(b) Service Provider’s liability in any event shall not exceed any

amount more than 5% of the monthly billing of the applicable

machine and that cannot be used as a consequence of such delays;

Can we define a maximum value such as an actual value of the

contract.Please refer to the Schedule B for CMC

§15 from page 41 Can we suggest the following wording 'Question is not clear

§16 from page 102 What is the definition of maximum liquidated damages? Please refer to RFP in details

Question 1

The RFP provides 2 ways of doing the TP.

documents).

document is not mentioned in page 45.

How should we present the Technical Proposal (TP)? What is the

content and the order of each section? Section 8, 9, 10, 11, 12,13 and others if required functionally

Question 2

How should we specify which Package we are bidding for? And how

to make the proposal for the 2 Packages at once?

Vendor Partner may propose as one comprehensive package if

quoting for both the packages

Question 3

Can you provide a list of pre-approved banks to satisfy the "Earnest

Money" requirement?

Any Nationalised Bank or Scheduled Bank in India

Question 4

Can you provide a list of the Nationalized Banks to satisfy the

“Performance Bank Guarantee" requirement?

Any Nationalised Bank or Scheduled Bank in India

Question 5

The RFP mentions this:

“Part - 7

A copy of the RFP, all its Volumes, its Annexures, including any

addendums or corrigendum issued, initialled and sealed on every

page by the Authorized Signatory to indicate acceptance and

acknowledgement of the RFP."

Since we have two versions of RFP, the copy we have to deliver

includes these 2 below or only the first one?

- the latest RFP

- the content of the corrigendum (Corrigendum_RFP111111.pdf)

Does the "Response to Queries" need to be include in Part 7?

Can you confirm these two items are correct and no other items are

necessary to satisfy "Part -7"?

The Latest RFP and Response to queries

Question 6

Annexure 6 is mentioned in the RFP, but it is not mentioned

anywhere else. Where should Annexure 6 be placed? In which

document?

Annexure 6 is Technical Bill of Material

Question 7

Table of page 39 mentions "Refer Annexure 7" inside Networking

Systems, but Excel file Commercial_Bid_Format.xlsx does not have

this section called Networking Systems.

a) Should we add "Networking Systems" to the Excel file?

b) In this table of page 39, when you say "Refer Annexure 7" should

it be "Refer Annexure 6"?"

Annexure 7 is Performance Bank Guarantee

Question 8

Will the Responsibility matrix be provided by BIAL (APPENDIX 12)? Will be provided at the relevant stage of the RFP

Question 9

Could you explain the reason for SECTION 31 - CONTRACTOR’S

REPRESENTATIONS AND

WARRANTIES?

"31.1 it is a company duly incorporated and validly existing under

the Applicable Laws of Singapore;"

This is Typo Error and should read as "Laws of India"

Question 10

In page 68 of the RFP, one requires "Case studies" for the Technical

Bid. Are these case studies supposed to be a list of project

references the bidder has already developed? Yes

Question 11

According to Annexure 12 (page 140):

Release PO - 18/12/2017

Go Live Date (Phase-1) 30/03/2018

But in section 10 we have:

PO & Agreement + 3 months: propose the project plan

Based on the above and on the deadline for proposals in 27th

November, how can we have these?

1) GoLive in 30/03/2017

2) Propose a Project Plan with timelines 3 months after 18/12/2017

(18/03/2017)

3) Live Working POC before 10th December 2017 (page 49)

What are the POC's requirements?


achieved.



POC is as follows:







AEEBBS





Question 12

Iris or fingerprint will be used for AADHAAR authentication at the

entry of the airport. Afterwards, face will be used as the biometric

identifier inside the passenger data set for the rest of the process,

following the best practices, including the IATA One Identity

program. Is this correct?

This is left to the discretion of the Vendor Partner and Vendor

Partner to leverage Biometrics technology to give the best possible

seamless experience to Passengers

Question 13

The touchpoints inside the airport will have the 3 biometric

modalities? As the passenger is already authenticated, we don’t see

relevant the inclusion of more biometric modalities besides face.

The Three biometrics are mentioned as the Biometrics that may be

selected by Vendor Partner. Vendor Partner may choose any single/

combination or a mix of Biometrics to leverage Biometric

technology to give the best possible seamless experience to

Passengers

Question 14

On the eGate HW description there is the mention to “Swing doors”.

It is known that telescopic doors have proved advantages when

compared with swing doors. Confirm that swing doors are not a

binding requirement and that the bidder can propose telescopic

doors.

Vendor Partner May propose as options with submission of benefits

of the proposed E-Gate as compared to the specifications in the RFP

Question 15

Page 31, 12.15.11- “Biometric matcher can manage any combination

of biometrics (fingerprint, iris, face).”- This means that the bidder

will need to provide a backend with multi-biometric matcher

capacity- confirm that bidder can use different matchers for each

one of the biometric modalities

(taking advantage of the best NIST ranked ones for each one of the

modalities)

The Three biometrics are mentioned as the Biometrics that may be

selected by Vendor Partner. Vendor Partner may choose any single/

combination or a mix of Biometrics to leverage Biometrics

technology to give the best possible seamless experience to

Passengers

Question 16

The departure entry gates need to have more than 1 contactless

biometric modality? AADHAAR authentication can be done by either

iris or finger, so one modality would be enough.

One Modality is sufficient choice is left with the Vendor Partner

Question 17

There are no requirements for the quality of the face enrolment.

We suggest the face enrolment should obey to the ICAO enrolment

requirements, doc 9303 vol.2 and ISO/IEC 19794, thus guarantee a

high quality face database, critical for the success of the passenger

processing.

The Best offered solution would get better Technical evaluation

ratings

Question 19

Annex 2, page 58,6 , bidders eligibility criteria: “The Vendor-Partner

shall provide commitment to demonstrate the solution to BIAL

Technical Team at any airport of their choice at no cost to BIAL”

- We suggest to add that the solution to be demonstrated is a real

deployment of single token/paperless airport passenger process.

Projects where the passenger has to show passport/boarding pass in

the process should not be considered. This requirement should be

mandatory.BIAL Technical Evaluation Committee will take care of these aspects

Question 20

Regarding Annexure 5A (FUNCTIONAL REQUIREMENTS -

COMPLIANCE MATRIX) and

Annexure 5B (TECHNICAL REQUIREMENTS - COMPLIANCE MATRIX),

what are the sections you consider for each compliance matrix?

Section 8, 9, 10, 11, 12,13

Question 21

Please provide the updated list of certified biometric devices by

AADHAAR Please visit UIDAI website

Question 22

On page 57, SL n.4, its stated that: Vendor Partner should have

experience in deploying a solution using Aadhaar authentication and

its e-KYC services...” as BIAL will have its own KYC services, we

request this requirement not to be mandatory.

BIAL will consider Vendor Partner's Global experience in Biometric

Processing.

AADHAAR experience will be preferred

Are all kiosks supposed to be mobile or only the 24 units at

Kerb side? The Kiosks need to be Movable




2) be connected to fixed power and network OR have battery

and wifi solution? Vendor can offer wheels and battery as optional

N/A Integration Integration to Aadhaar/AEEBBS Can BIAL provide Aadhaar/AEEBBS integration specifications?AADHAAR API

N/A General BOQAre the bidders supposed to quote for Check-In kiosks? Please

advise. No

N/A General BOQAre the bidders supposed to quote for self bag drops? Please

advise. No

Tender document Annexure 5 (technical bid format), Document is not in RFP. Please provide bid format.Annexure 5 has 2 components Annexure 5A and 5B

Tender document Annexure 5A (functional requirements – compliance matrix) Document is empty. Please provide requirements.This is a Template to be filled up by the Vendor Partner. Refer to

Sections 8, 9, 10, 11, 12,13

Tender document Annexure 5B (technical requirement – compliance matrix). Document is empty. Please provide requirements.This is a Template to be filled up by the Vendor Partner. Refer to

Sections 8, 9, 10, 11, 12,13

N/A General Integration to exisiting systems like Kiosks and self bag drop?We are unable to see any information regarding the 3rd party

solution for biometric are to be integrated. Please provide.Biometric Kit and Integration to SITA CUTE and CUSS / API to the

Airline DCS

ANNEXUR

E- 2

VENDOR-

PARTNER’S

ELIGIBILITY

CRITERIA AND

SUBMITTALS

AADHAAR Experience:



services.


shall be preferred.




bidders to qualify. However, this requirement may make it

difficult for most of the bidders to qualify. Requesting BIAL to

consider broader set of eligibility requirements such as

"document validation experience" to be considered as an

acceptable substitute/alternate to AADHAAR XXXX specific

experience? Please advise.

Vendor Partner can tie up with existing AADHAAR Services/

products provider.


Processing.


8.4 page

11AEEBBS

Scope of work also includes provision of AEEBBS with BI tools

and analytics.Please define BI tools.Thanks.

Refer RFP

1 10 7



workflow, recommended Biometric Readers (Iris/ Finger Print and/or

Face) for the AEEBBS with an API for Integrating E-Gates and all other

End user Devices like Tablets, Workstations etc.



for AEEBBS at KIAB with a provision to incorporate Biometric Readers

(Iris, Fingerprint and/ or Face) and integrate to the AEEBBS Software

Solution



If a bidder is interested in bidding only for Package II:

Please confirm who shall be responsible for the necessary integrations

with biometric technology and airport systems.For Integration with Biometric and Airport Systems, the primary

responsibility will be with the Bidder for Package 1

However Both Bidders for Package I and Package II shall be

responsible for their respective domain specific areas for a seamless

integration and functioning of the Overall AEEBBS

2 11 8.6

Vendor-Partner shall supply all necessary, required material

(hardware and software) including Networking switches. Due to a

need to maintain homogeneity with BIAL Network, These Network

Switches shall be of AVAYA make 24 or 48 Port Switches and cabling

for back-end connectivity to realize the AEEBBS as described in this

document, and with consideration of the operational and security

requirements.

Please confirm if the network connectivity to the various airline hosts is

to be provided by the bidder.

Refer RFP

3 11 8.9

BIAL will facilitate the Integration with the CUTE/ CUPPS service

provider however it will be the full and final responsibility of the

Vendor Partner to do the necessary project planning and execution

with the CUTE / CUPPS/ BRS service provider SITA for

all Phases

Please confirm if there will be any certification charges and if so, will

it be borne by BIAL?

In the scope of Vendor Partner for AEEBBS

12.19.2

page 33

The key

components of the

kiosk:

Fixation elements (to be detailed) for safety and should be

Mobile for easy movement from one location to another in the

Kerb-side Area

List of

documen

ts

forming

part rfp

and

attached

as

4 12 8.12

Training shall be provided on a regular basis to all the relevant

process owners and their team members like Airlines or their partner

GHAs, Airport Operators and their team, CISF Security team etc. on a

“Train the Trainer” basis to ensure continuity in process

Please confirm the duration of each training programs and how many

such programs are required.Vendor Partner to propose based on the functional needs of AEEBBS

for all the Stakeholders

5 13 9.2.5E-Gates should also be ready to use with finger prints scanner, Face


If a bidder is interested in bidding for both packages:

Please specify the biometric technology. Costs for different

technologies could vary. Moreover, there are very limited number of

suppliers for contactless fingerprint reading.

Vendor Partner to propose based on their expertise and experience

and the functional needs of AEEBBS as mentioned in the RFP

6 16 9.10.5

All Dual Lane E-Gates shall have one lane for Walking Passenger and

the other for safe unhindered movement of passenger on a Wheel

Chair. The wide lane of the E-Gate should have a clear passage

width between the door wings of 900mmto 1000 mm to comply with

requirement for Passengers with Reduced Mobility.

Please confirm the process flow for a wheel chair pax and is it

expected that a wheelchair agent will accompany him/her?

If wheelchair agent is expected to accompany, there will be tailgating

challenges. What should be expections handling process? Vendor Partner to propose based on their expertise and experience


7 17 9.11.8

Printer (Optional): There should be a provision for installing a printer

at the EGate to print tickets displaying useful and necessary




printer shall display the status of the printing process. And sensors to

detect and communicate Paper nearly empty & Paper empty shall be

available

Please confirm if the printers are to be installed inside the eGate? If

yes, only a thermal printer can be installed.

Thermal Printer at Boarding E-Gate only.

8 19 11.3 (f)


unique identifier. Passengers Biometrics (Face/finger print/IRIS) are

stored for identification at other checkpoints

1) Please confirm the time duration for the storage?

2) Please confirm if the storage will be provided by BIAL?Please refer RFP and size the Storage accordingly

9 20 11.3 e. CISF Intervenes only on the Red & Amber alerts Please clarify the alerts with examples. Vendor Partner to propose based on their expertise and experience


10 20 11.3

a. AEEBBS shall store the Passengers following Data and store it as a

“Live Passenger

Dataset”

Similar to question raised above for 11.3(f) Vendor Partner to propose based on their expertise and experience


11 20 11.3

b. The “Live Passenger Dataset” shall be used for all further

Identification of the Passenger using “Biometrics as a Single Token” at

all other Checkpoints until Boarding.

Similar to question raised above for 11.3(f) Vendor Partner to propose based on their expertise and experience


12 28 12.3.1

Vendor-Partner may use the BIAL LAN for the Connectivity





If BIAL has additional requirements, they need to be addressed with a

change order.

Agreed

13 28 12.3.8

The Vendor-Partner shall take consent/approvals from the

Airlines/CUTE/ CUSS Service providers for any integration/ any

modification needed to be carried out in the CUTE Service provider’s

systems for carrying out the configuration and commissioning of the

Vendor-Partner system, the consent to be furnished during bidding

stage to avoid issues later.

Please confirm if BIAL will facilitate for this task?

Yes

14 32 12.16 BIOMETRIC ACQUISITION PRODUCTS: FACE READERS Aadhar enables fingersprint and IRIS. Please clarify the proposed

plan for Facial recognition? Is BIAL planning its own system?Please refer RFP and propose

15 33 12.19.2 Fixation elements (to be detailed) for safety and should be Mobile

for easy movement from one location to another in the Kerb-side Area

Please confirm if BIAL is looking for mobility with only power or even

battery mechanism is required?Vendor can offer Mobility with wheels and battery as optional

16 33 12.2 FRONT END DEVICES: TABS Please confirm the number of tabs and specifications required. Vendor Partner to propose based on their expertise and experience


17 36 12.24.1 Registration Kiosk with 2D/QR code Reader and Biometric Reader

(Face, Fingerprint & Iris) Please confirm if such kiosks also need to print Bag tags?

No

18 36 12.24.4 Biometric Reader (Face, Fingerprint & Iris) Kit for Manual Assisted OR

Fully Self Service Automated Biometric Enabled Bag-Drop

Please note there is a substancial variation in the operations

(processing) and commercials for manual assisted vis-à-vis fully

automated SBD. Please confirm the exact requirement?

Biometric Kit and Integration to the CUTE/ CUSS system to be

provided by Vendor Partner.

In the Intial Phase, BIAL will have Manually assisted Check-in

counters, however these will be converted to either Retrofit SBD or

New SBD units.

19 36 12.24.5 Biometric Reader (Face, Fingerprint & Iris) enabled E-Gate for Entry to

the Pre- Embarkation Security Check (PESC) Zone Please confirm the dimensions of the eGate at the PESC Zone.

Standard E-Gate Dimensions for Passengers to walkthrough.

20 36 12.24.7

Workstations with Biometric Reader (Face, Fingerprint & Iris) for

Passengers who are Offloaded/ De-boarded/ Exit due to Cancelled

Ticket/ Flight

1) Please confirm if this includes only hardware for application to be

loaded or otherwise.

2) Please confirm the quantity and specifications required for the

workstation? and if there are any other locations such workstations are

to be installed other than boarding gates?

Vendor Partner to propose based on the functional needs of AEEBBS

as mentioned in the RFP


wise BOQCISF Kiosk Please confirm the specifications of the required kiosk.




wise BOQCheck-in Kiosks

1) Please confirm if passport scanner is also required?

2) Please confirm if CUSS platfom is required? Refer RFP


wise BOQRegistration Kiosks at Entrance to SHA Please confirm the specifications of the required kiosk.




wise BOQDe-Boarding Kiosk Please confirm the specifications of the required kiosk.



25 N/A N/A General Please advise the PQ norms for a Consortium. Refer to RFP

26 N/A N/A General Please advise the PQ norms for a Startup India registered company

under DIPP.Refer to RFP

NA

Are all kiosks supposed to be mobile or only the 24 units at

Kerb side? The Kiosks need to be Movable

N/A Integration




2) be connected to fixed power and network OR have battery

and wifi solution? Vendor can offer wheels and battery as optional

N/A General Integration to Aadhaar/AEEBBS Can BIAL provide Aadhaar/AEEBBS integration specifications?AADHAAR API

N/A General BOQAre the bidders supposed to quote for Check-In kiosks? Please

advise. No

Tender document BOQAre the bidders supposed to quote for self bag drops? Please

advise. No

Tender document Annexure 5 (technical bid format), Document is not in RFP. Please provide bid format.Annexure 5 has 2 components Annexure 5A and 5B

Tender document Annexure 5A (functional requirements – compliance matrix) Document is empty. Please provide requirements.This is a Template to be filled up by the Vendor Partner. Refer to

Sections 8, 9, 10, 11, 12,13

N/A General Annexure 5B (technical requirement – compliance matrix). Document is empty. Please provide requirements.This is a Template to be filled up by the Vendor Partner. Refer to

Sections 8, 9, 10, 11, 12,13

ANNEXUR

E- 2

VENDOR-

PARTNER’S

ELIGIBILITY

CRITERIA AND

SUBMITTALS

Integration to exisiting systems like Kiosks and self bag drop?We are unable to see any information regarding the 3rd party

solution for biometric are to be integrated. Please provide. Biometric Kit and Integration to SITA CUTE and CUSS / API to the

Airline DCS

8.4 page

11AEEBBS

AADHAAR Experience:



services.


shall be preferred.




bidders to qualify. However, this requirement may make it

difficult for most of the bidders to qualify. Requesting BIAL to

consider broader set of eligibility requirements such as

"document validation experience" to be considered as an

acceptable substitute/alternate to AADHAAR XXXX specific

experience? Please advise.

Vendor Partner can tie up with existing AADHAAR Services/

products provider.


Processing.


Scope of work also includes provision of AEEBBS with BI tools

and analytics.Please define BI tools.Thanks.

Refer RFP

E-Gates should also be ready to use with finger prints scanner,

Face or Iris readers. These readers will be specified by BIAL at

a later date.

Will all these readers specified or decided by the BIAL? Shall

we propose accordingly?These readers shall be specified by BIAL

Should work for passengers who need assistance for example,

disabled passengers or passengers travelling with children,

Detection of left items

Will children has age limits or height limits?

Not decided at this stage

12.19.2

page 33

List of

documen

ts

forming

part rfp

and

The key

components of the

kiosk:

Fixation elements (to be detailed) for safety and should be

Mobile for easy movement from one location to another in the

Kerb-side Area

9.4.7The E-Gate shall have horizontally and vertically arranged

sensor system fixed to the respective handrails.

Will the sensor system arranged both horizontally and

vertically ?Affirmative

p24+C12,

Access to

the

Metrics

Dashboar

d (user

groups

and

password

security)

RFP AADHAAR

Enabled Entry and

Biometric Boarding

System PDF

Drive Unit: The E-Gate should be equipped with low energy

servo-positioning drives in accordance with DIN 18650 (energy

total < 2 Joules) which guarantee an outstanding personal

safety and energy of the drive should not be more than 2

Joules for safety of the passengers. The locking mechanism

should be able to prevent any forced entry from any

direction. Wings should be able to stop any position for better

safety and higher security

Is it compulsory that the drive unit the servo-positioning

drives?

Functional Requirements are mentioned considering safety of

passengers. If the same outcome is possible, then BIAL shall

consider favorably

p27 RFP AADHAAR

Enabled Entry and

Biometric Boarding

System PDF

11.10 STEP-8 BOARDING GATE e. Airline staff gets to see the Status

of Boarding on a real-time Dashboard

Can BIAL please help define the user types fo the Dashboard and

API's (eg for configuring e-Gates)?

How would you like password credentials to be maintained?

The document already references the following:

* Airport Staff

* Senior Airport Staff

* Airline Staff

* CISF Security Staff

* Passenger

* Technician (eg handling repairs/maintenance)

This will be finalised at the time of rollout based on inputs from the

relevant stakeholders. At this stage it is important to understand

that these capabilities need to be available

p27 RFP AADHAAR

Enabled Entry and

Biometric Boarding

System PDF

Fallback: In case the Biometric Single token doesn’t work, the

fallback SOP is for the passenger to scan the e-Boarding Pass (QR

Code). Therefore, every E-Gate scanner should periodically

download the latest Passengers Manifest and have the ability to

perform a verification locally.

Is there an aggregated passenger manifest available from the

Airport FIS, or are we expected to query all DCS' and store

ourselves?

We expect Vendor Partner to understand the Airport Ecosystem and

propose the best possible solution based on the functional needs of

all the stakeholders and in reference to the RFP

p27

Fallback

SOP at

Airport,

RFP AADHAAR

Enabled Entry and

Biometric Boarding

System PDF






How often should we download?




p28 LAN -

Airport

Network

Infrastruc

ture

RFP AADHAAR

Enabled Entry and

Biometric Boarding

System PDF






How many hours before- and after-departure should we hold

passenger manifests before purging the records?




p29 Local

Server -

Microsoft

Volume

Licensing

and Client

Active

Licenses

(CALs)

RFP AADHAAR

Enabled Entry and

Biometric Boarding

System PDF

12.3.1 Vendor-Partner may use the BIAL LAN for the Connectivity





If BIAL LAN network traffic is high at peak times, AEEBBS processing

delays (due to network latency) will likely increase.

Similarly, as the airport grows, more devices will use the LAN

resulting in a slower network.

How does BIAL intend to manage the anticipated higher demand of

network resources and can we assume there will be sufficient

bandwidth and low latency for the AEEBBS to not to be unduly

affected?




p39

Throughp

ut and

Performa

nce

Simulatio

n

RFP AADHAAR

Enabled Entry and

Biometric Boarding

System PDF

12.7.3 The systems proposed for AEEBBS must be Scalable to meet

the passenger growth in T1 and the Upcoming T2, Reliable, Highly

available & Resilient

High Availability Cluster - We propose to use AlwaysOn Availability

Groups, so would like to know how many Client Access Licenses

(CALs) to provision for. This has a significant cost implication, so in

our quote would specify 8 CALs unless otherwise instructed

Vendor Partner to propose based on the functional needs as


p33 RFP AADHAAR

Enabled Entry and

Biometric Boarding

System PDF

13. The Vendor-Partner will undertake a simulation of their solution

based & propose the following variables: - …

It's not clear from the RFP at what stage the simulation should be

undertaken.

Please add new row to the "Project Plan template" in Annexure 12,

found on p140 of the Working Papers document

The simulation tests would be a part of Vendor Partner internal

Tests. However, These tests are to be taken up during UAT tests as

well

p10 Scope

of Work

RFP UIDAI AUA KUA

Application and

Services at KIA

Bengaluru PDF

12.20.1 Adequate number of Tablets for Airline Flight Supervisors,

CISF security and also Airport Operators shall be provided for

carrying out of smooth operations tasks.

Can BIAL estimate/specify a quantity for the number of tables

please? Each Boarding Gate shall have one Flight Supervisor so the number

of tablets for the Airlines will be based on the number of boarding

Gates being rolled out in the particular phase.

Apart from this 3 numbers each for CISF and Airport staff need to

have similar tablets

Adequate spare units may also be proposed for replacement of

faulty units on the run

52 18 7.5 The Service Provider shall integrate the backend application with

the Airline DCS for Passenger PNR validation.

If the airline DCS interface change in the future (due to new IATA -

Common Use Working Group CUWG standards), is this effort

chargable?

Similarly, if new airlines are added over the next few years, is the

integration effort chargeable? In the scope of Vendor Partner for AEEBBS

72 h. The language for all written communication shall be English and

currency shall be Indian Rupee.

Please confirm that foreign bidders can quote their prices in fully

convertible currencies such as Dollar/Euro/GBP etc. Yes

72 i. Permanent Account Number (PAN) Card (both sides); We understand that PAN card is not applicable for Foreign Firm

participating in the RFP. Please confirm if our understanding is

correct. Affirmative

General question GST Registration Certificate We understand that GST Registration Certificate is not applicable for

Foreign Firm participating in the RFP. Please confirm if our

understanding is correct. Affirmative

Aadhaar returning info from Aadhaar database. The info returned from the Aadhaar database includes demographic

info and picture of the passenger according to our understanding.

What is the purpose of returning the picture of passenger?

No comments

1Software

License

Section 9.1 / Page

93

The subject clause reads as follows: "9.1 The Contractor

hereby grants to BIAL and/or its affiliates, upon delivery of

Software, a perpetual, irrevocable, non-exclusive,

unrestricted, unlimited, royalty-free license, to use such

Software in connection with the use, operation and

maintenance of the System at the Airport and the provision of

relevant services at the Airport to Airport Users."

Since our products are offered to other service providers as

well as some components of which may be owned by a third

party, we wont be able to give 'perpetual' rights in the software

license to BIAL nor do we feel it would be necssary taking into

account the nature of services involved. The right cannot be

unlimited or unrestricted since there may be certain

dependencies basis which the software may be used.Please refer to the RFP

Technical clarifications

8

Can BIAL confirm that the inclusion of a printer in all eGates is

mandatory? Printer is to be made available at the Boarding E-Gate

New Clause - Limitation of liability

Please refer to the RFP


General

question

General

question

• At registration kiosk is the requirement: o

Touchless finger reading, or o

Iris reading, or o

Facial recognition, or o

Finger read and facial recognition, or o

Iris read and facial recognition?

Please advise.o Touchless finger reading, or

o Iris reading, or

o Facial recognition, or

o A combination of the above?

Please advise.

Process question:

Following the answer above, what biometrics should the gates

and biometrics kit have:

9

Can BIAL confirm that all eGate based passenger touch points

will be part of the airport’s existing CUTE infrastructure and

that eGates will connect to airline systems in accordance with

established CUTE/CUSS/CUPPS technical standards

This is possible with and without CUTE infrastructure. Vendor

Partner to propose

4

8.1 Scope Of Work

No clause number

We assume that we have to support only the devices that we supply

as part of this contract - please confirm. Yes

5

17 Warranty

No clause number

We assume that in order to store the devices/Units BIAL provide a

secure storage facility? And allow relevant access for engineers to

move around the facilty with a trolly to assist ? Please confirm.

Yes

8

Can you pls share the current logical and physical architectural

diagram?Will be shared at a later stage

9

Are there any threat prevention services are enabled on the current

firewalls? Please refer to the RFP

10

Can we assume that firewalls should include NextGen firewalls

services like Threat prevention services (IPS, Anti-Virus and Anti-

Spyware), URL- filtering and Cloud-based Anti-malware protection?


11

We propose to support the engagement from a remote location. We

assume that BIAL will provide VPN connectivity. Please confirm.

Yes

12

Can We assume that along with load balancing solution it is also

required to have Web application firewalls services? Yes

13

Is already a load balancing solution in place then can you share the

details load balacing algorithm, profiles, monitoring options and any

rules used? Vendor to propose as part of the AEEBBS

14

We assume that BIAL's current Infra Service provier would be

responsible for providing the following services - Service Desk,

Infrastructure Monitoring, Smart Hands support, Managed Network

and Security services. Please confirm. During Warranty all services will be provided by the Vendor Partner.

15

In case the answer to above question is no

Can you pls share us whether there are any requirements for

Vulnerability scanning? If so, what is your current solution and

frequency of scanning? Any specific requirements around the

reports and compliance? What are the no. of Ips being scanned?

Does the scan is only an internal scan or an external scan is

conducted, if so then on which applications and how many web

URLs are scanned?

Unisys assume that BIAL requires an SIEM solution for unified log

management, security monitoring and reports? Is already a SIEM

solution in place, if so can you pls share the below details:

what is the no. of log messages per second?

How many devices, applications and servers are reporting to the

SIEM?

How many common applications, servers and devices are available?

what are the current no. of security incidents per month is

reported? Are there any custom report requiements, if so currently

how many of them are currently created?

Unisys assume that log retention is for 90 days of online but Is there

any requirements for offline/Archival logs? Unisys follows default 1

year offline log retention

No Comments

16

As per the RFP the scope of L1 & L2 is only related to Issue related

to Aadhar card enablement & Biometric boarding systems. Is that

correct? If no kindly elaborate on the Scope. Question not clear

17

What is the ticketing tool used by the BIAL support staff presently.

Can we assume that we will integrate and use the same system or

do we need to plan a new ticketing tool?

Will be shared at a later stage

18

17.6.1

Can we get the typical breakup of channel mix % by which BIAL

official will intimate a fault? – Via Phone, Mail, Web or Other

means?

Will be shared at a later stage

19

17.6.2

As per the RFP there are only three types of Priority. Is BIAL flexible

to have other priority too– Like P4, P5. These would be related to

request/Service request etc

Can be taken up at a later stage

20

Can we get the Complete LAN layout to understand how to connect

field locations with core network?Will be shared at a later stage

21 For the extended LAN, at what node new network switches will be

connected to existing setup.

There are multiple IT rooms at the Airport and connections to end

devices are extended on the basis of proximity and length of

physical cable

22 Please provide the Existing network architecture and model with

part code for network devices to finalize compatible switches from

same/ different OEM for network extension. Already shared in RFP, refer RFP

23 11.3 STEP-3

AIRPORT ENTRY

GATE

Validate Time limits We assume that the time limits to permit entry into the airport are

different for domestic, international & transfer passengers. Would

they also depend on the airline?

Currently, are they defined within the AODB/Airline DCS? This is defined by Airport in consultation with all Stakeholders

24 11.3 STEP-3

AIRPORT ENTRY

GATE

OPERATING PROCESS AT AIRPORT ENTRY GATE- CONCEPT Please confirm that all the Airline DCS mentioned in Annexure 11

are accessible via web services link BIAL will ensure that the same is made available based on the

phases of rollout

25 11.5 STEP-4

AIRPORT CHECK-IN

KIOSK Please provide the model & specifications of the check-in kiosks that

are required to be upgraded with biometric devices.

SITA is the Managed services provider at BIAL.

CUTE:

Platform version: V-CUTE

Software version: APC 3.6.0

CUSS:

Platform version: S4

Software version: APC 3.6.0

26 We assume that the scope of the POC would be the following:

POC scope

1. Demonstrate the efficiency of the Fingerprint/IRIS at the gate

2. Demonstrate the Usability of the Fingerprint/IRIS

3. Demonstrate the Accuracy of the Fingerprint/IRIS

4. It is not necessary to have the actual e-Gate. The Terminal entry

can be demonstrated using a Laptop and Biometric capture device.

There should be an indication that the verification(Aadhaar, DCS ) is

successful using a green indicator

5. The Kiosk registration also could be demonstrated using a

Laptop/Desktop

6. It is mandatory to have the integration with Aadhaar and DCS

7. Any DCS can be used for the demonstration

8. Step monitoring(progress of the passenger) needs to be

demonstrated in the POC

Yes this is a minimum requirement, but not limited to the

assumptions made.

BIAL management may want to see some of the Existing

Installations made by the Vendor Partner as mentioned in the RFP

27 We assume that cabling is out of scope of this engagement and it

would be taken up by BIAL. Please confirm. Yes

28

Will there be any relaxation on the eligibility and experience criteria

in case we partner with a Startup India/MSME registered company? Will be considered only on merit and solely at the discretion of BIAL

Management

What would be EMD amount if package -2 ( Egates only) need to be

participated as there is no clarity on amount of EMD for package 2 EMD for Vendor Partner bidding only for Package I = 75 Lakhs

EMD for Vendor Partner bidding only for Package II = 25 Lakhs

Can the list of all interested and participating company for this

tender be provided please Sorry this cannot be shared

A key assumption of this process is the availability of

Aadhar number with the traveler. Would this be handled

by travel service providers? In the interim, is it expected

that some other identify get used for entry in the same

system ( Passport Number …) - in such a case how the

data is supposed to be captured?

Please refer to the RFP in detail

Is it mandated that all tickets would be having 2D / QR

code?Please refer to the RFP in detail

Would the Aadhar data verification system provide the

details of the pax ( name … ) once the biometric are data

sent ?

Refer UIDAI website

Single token biometric data with pax details based on

aadhdar is ok. what about the single token biometrics

data with pax details from other identification cards?

Please refer to the RFP in detail

What is BSM and BRS ( page 4)BSM= Baggage Service Message

BRS= Baggage Reconciliation System

At handbag screening - is there any special areas for

handling priority pax ? is it envisaged that system would

provide for discreet handling of such pax?

Vendor Partner may propose the concept & This will be taken up in

detail in consulttion with all Stakeholders before project rollout

Is there any requirement for intimate the pax to proceed

to various process steps once he/she enters the airport

e.g. - proceed to check-in, proceed to security screening,

depending on the queues at these process stations and

the flight times of the pax

Vendor Partner may propose the concept & This will be taken up in

detail in consulttion with all Stakeholders before project rollout

How is pax allowed to exit from the system at any one of

the processing steps?Please refer to the RFP in detail

Is there interaction planned with any security agencies

for monitoring the pax and providing alerts?

Security Agencies shall be provided with Tablets for realtime view of

status (3 Nos)

Is there any requirement to provide airlines with the

movement data of their pax?

Each Boarding Gate shall have a Tablet for the flight supervisor.

Phase wise BOQ

Is there any requirement to provide any specific office of

the airport about pax movements?

Terminal Manager and a few other Terminal Staff shall be provided

with Tablets for realtime view of status (3 Nos)

Is there any specific O/S or Cloud infrastructure that is

preferred by BIAL?

BIAL would prefer Windows server latest OS

No Cloud Service preferred at this stage

Professional Fee - clause 6.1 - is there any elaboration for

this?This is the Advance payment

Under clause 7 package II- who are the approved Egate

vendor that BIAL can suggest?Not Decided as this is also part of same RFP

Under clause 7 package 1- who are the approved

software vendor that BIAL can suggest?Not Decided as this is also part of same RFP

Clause 8.4 - is there any elaboration on BI tools and

analytics - what is the expectation?Please refer to the RFP in detail

What is CUTE, CUPS and BRS ( page 10 ) We expect Vendor Partner to understand these standard

terminologies in the AVIATION Industry

Clause 8.10 - - there is another RFP for AUA / KUA. Apart

from the system provided under this RFP, is there any

other authentication partner for Aadhar?

BIAL is an AUA/ KUA and we are in the process of setting up the

AADHAAR Authentication Backbone Infrastructure

Clause 8.13 — the cost of these integrations, do they

need to be covered under present quote?AADHAAR API integration only

Section 11.3mentions an airport entry e-gate and

mentions that live pax data set is captured

Again section 11.3.c mentions that “On Successful

Authentication, a Green signal is given to the Passenger

to proceed to the Airport Entry E-Gate” and 11.3.d

mentions “Passenger then moves towards the E-Gate at

the Airport Entry & presents his/ her Biometric on the

Biometric Reading device (Face/ Finger Print or Iris). “

What is the clear process step here? how many e-gates

exist before pax checks into the flight?

Under flight rescheduling ( section 11.4 ) - who will

provide the update to the live passenger dataset

captured in 11.3 and who validate the information ? - is

there a revalidation counter?

Case-3: PAX who does not have AADHAAR and needs to be manually

validated by the CISF before "Biometric Single Token" is Created

This Clearly mentioned in the RFP, Refer RFP

General: how is the entry for the airport personnel

handled?

Not Covered in this RFP at this stage, but may be taken up

subsequently

Clause 11.10 - is there a requirement for handling priority

boarding discretely No

12.1 - What is the elaboration of OEM certified equipment? No Comments

12.2.3 - Complaints API - Please clarify whether the scope

involves the provision of a complaint API and the

responsibility for using API same would be individual

agencies ( airlines, OTAs)

No

12.2.3 - Traveler API - The requirements indicate that

information for this output from API includes inflation

from aircraft scheduling and not only from the AEEBBS

system . Who would be providing the reliable information

here?

No

12.2.3 - Fallback SOP - where are is this to be activated .

not all pax would have an e-boarding card. how to handle

the authentication in that case. Would it be the same as

process involving CISF personnel mentioned as part of

11.3

This is a Fallback SOP for Airlines

Clause 12.11.1 - integration with ADCS - who would provide

the details of the system for API design?Airline

Clause 12.20 - it is mentioned an adequate number of

tablets. what is the estimate from BIAL for this number?As responded above

Clause 12.22 - is there any monitoring center/control

center from where the various reports would be

monitored? Is it envisaged that airport personnel would

be connected to the system to do the monitoring from

their individual workstations? ( Clause 12.23.2 and 12.23.3

point to this )

Vendor Partner may propose the same based on the functional

requirements of all Stakeholders

Is there any overlap between AEEBS RFP and the Aadhar

AUA / KUA RFP. Some of the requirements of AEEBS

depends on delivery from the AUA / KUA system . How

the two are lined ?

No Comments

How will be SLAs under AEEBS get impacted for non-

delivery from AUA / KUA System ? Is there any matrix?

SLAs will be applicable for the AEEBBS parameters under the Control

of the Vendor Partner. For External dependencies it is understood

that it is External…..

Is there any separate RFP / Contact for Queue

Management? Is it expected that this aspect also gets

covered under the AEEBBs RFP?

No Comments

20

11.1 STEP-1: TICKET

BOOKING

In order to avail this AEEBBS service, will BIAL instruct their

aggregators like makemytrip, yatra etc to capture the aadhar

number while booking tickets?

This will be a National Policy, expected to be made public soon

20

11.1 STEP-1: TICKET

BOOKING

How will the authentication happen for Indian passengers who do

not have Aadhar?Please refer to RFP in Detail

132 Annexure 13

It is our understanding that if a cosortium is formed, the experience

and credential of any consortium partners can be projected to meet

the qualification and evaluation criteria. Please confirm.

Yes but there should be only one Lead Bidder

There are 3 cases.

Case-1: PAX with AADHAAR entered at the time of Booking. Ideal

Case. This PAX does the following

1. Go directly to the Entry E-Gate,

2. Scan Boarding Card/ ETKT,

3. Submit Biometrics,

4. Get Validated and

5. "Biometric Single Token" is Created and

6. E-Gate Opens

Case-2: PAX with AADHAAR but did not enter at the time of

Booking, this PAX needs to enter AADHAAR at a Registration Kiosk

NA

Commercial Bid

Format

We understand that Package I & II are integrated systems.

If a bidder wants to bid only for Package I or Package II, how to

sepearate Package I and Package II while quoting price?

Please refer to RFP in Detail

NA Airline Integration

Kindly give us a view on ongoing interactions with Airlines in

provisioning APIs for this project. Has response elements for DCS

validation agreed?

No Comments

NA

Requirements on e-

gating

Please give us some examples of airline specific functionality that

may be required for e-gating softwareNo Comments

NA User Interfaces Are there any specific user interfaces required for CISF staff? Tablets for status updates

NA Non CUSS Kiosks

Are there any non-CUSS checkin Kiosks in BIAL? If so, what is the

recommended approach for integrating with them?Vendor to propose based on functional needs of all the stakeholders

NA Assisted channels

What is the approach envisaged for integrating Live Passenger Data

Set with airline's own front ends such as checkin, flight management

that may be used at airports


NA

System

Performance

Metrics

Kindly provide us some volumetrics around expected message rates -

peak & average, API request rates - peak, average. Some analysis

around intra-day passenger flow rates will help us with assesing

solution components

These are already provided in the RFP Document. Please refer to

RFP in Detail

13

Scope of Works

(8.10)

Integration with Airline DCS' will involve acceptance from the

Airlines and also efforts on their part to expose webservices/APIs in

a standard format as prescribed by the vendor. Can we assume that

BIAL will ensure this acceptance and agreement with airlines for any

costs/efforts they might incur?

BIAL will facilitate

5 Section 2

A Standard for the Indian Aviation has

been drafted and is currently being reviewed by MOCA for

promulgating a

National Policy-Can we get a copy of the draft policy / Standards

document

MOCA will be publishing the same

12 Section 8.1

Supply, Installation, Testing and Commissioning of AADHAAR

Enabled Entry

and Biometric Boarding System (AEEBBS) for Processing Passengers

at

Kempegowda International Airport-Does this clause include supply

of biometric readers or only the context is only the AEEBBS system?

Yes

12 Section 8.1

Page 12 – section 8.1 - Checkpoints of the

Airport right from the Airport Entry, CUSS Kiosks, Check-in Counters/

Self Bag

Drop Machines, PESC Entry, Automated Boarding Gates and/ Or Step

Ladder

at the aircraft Door. - Will BAIL share the Interface specifications of

all the current operational systems for integration?


12 Section 8.4

Scope of work also includes provision of AEEBBS with BI tools and

analytics. Can the vendor store the data from the vendors network

or cloud?

As of now this is on premises and not on cloud

13 Section 8.10

Vendor Partner shall also take care of the Integration with the

Various

Ecosystems like AADHAAR AUA / KUA/ ASA/ KSA- Does the vendor

want to get the KYC details of the traveller and store it in their

database?

Question Not Clear

14 Section 9.2.5


or

Iris readers. These readers will be specified by BIAL at a later date-

Does readers form part of this bid? Pl confirm


19 Section 10.1

The execution of the Project within a Maximum period of 3 months

from the

Date of release of the PO and signing of Agreement-

Please confirm if the commissioning of all e- gates and

operationalisation of the service should be completed in 3 months?


20 Section 11.1

While Booking ticket, Passenger enters AADHAAR ID in Form of

Identification FOID Field-2 Can there be cases where tickets can be

booked without Adhaar Id

Yes

21 Section 11.3

Establish Identity of Passenger with real-time Biometric Validation

with AADHAAR Database How will the validation procudure

operationalised? Once the passenger puts in his fingerprint, will his

photo from Adhaar database will have to be flashed on a screen?


21 Section 11.3

First Name Last Name flip matching is permitted

One full name matching (First or Last) and Initials matching is

acceptable Does this mean there should be some kind of

demographic authentication built inside the system?

Name matching shall be using a fuzzy logic

21 Section 11.3


unique

identifier. Passengers Biometrics (Face/finger print/IRIS) are stored

for

identification at other checkpoints When the passenger enters he

gives the biometrics. Whether all the biometrics are captured or any

one is captured?

Vendor Partner to propose based on functional needs of all the

stakeholders

23 Section 11.3

Passengers from the Group Scan the 2D/QR code ticket/ Boarding

Pass How is the QR code scanned? Does the egate will have QR code

scanner also?


29 Section 12.2

AEEBBS API Ecosystem Will BAIL get the specifications and arrange

for testing from the respective stakeholders for integration of the

AEEBBS?

Yes

33 Section 12.8

Data Privacy Who will own the passenger data in the AEEBBS? BAIL

or Vendor ?BIAL

33 Section 12.8

Data Privacy Will BAIL certify the AEEBBS system for data privacy

management for operations?Yes and also by External Auditors if needed

1 49 23.4 Overall Technical Evaluation Criteria and Weightage Break up of marks or percentage of marks for POC and approach and

methodologyNo further clarification possible at this stage

2 49 23.4 Overall Technical Evaluation Criteria and Weightage Parameters of marks for POC and approach and methodology No further clarification possible at this stage

3 Contactless fingerprint is not approved by AADHAR/STQC authority,

so kindly confirm if only Iris scanner should be quoted by bidderIf Vendor Partner proposes to use any contactless Biometric reader

be it IRIS or Fingerprint reader which is not yet approved by UIDAI,

they should take up the same immediately so that UIDAI approvals

can be obtained in time for the rollout of the project at BIAL as per

timelines given in the RFP

4 If the above statement is not correct, please confirm that contact

fingerprint device should be quoted by bidderPlease refer to RFP in detail

5 if the above statement is correct then there is only one OEM for the

contactless FP device which shall create a non-healthy competition

kinldy advice.

As clarified above

6 General Query Please confirm that the Face of the passengers will be captured only

after the AADHAR validation at the terminal entry gate.

Vendor Partner to propose based on functional needs of all the

stakeholders including Security and ensure to make the system fool

proof

7 49 23 Techno commercial evaluation from the RFQ commercial bid evaluation process is not given and

same is requested to complete bid.No Comments

35 12.15 BIAL would prefer a Contactless/ Non- Intrusive acquisition of

Biometric Data with minimal Passenger effort & Co-operation and

also to avoid hygiene issues if any.

8 Kindly clarify should we need to consider separate Panel?

No

9 If Yes, Please clarify the redundancy, Dual Incomer? Or Single

Incomer? NA

10 Also Please specify the distance from power tap-off point to UPS.

this needs to be taken up during detail design and Build stage

11 Kindly Clarify the design of Lighting and Raw power is our scope?Lighting Requirements need to be made clear and wherever possible

Vendor Partner to ensure the system is self sufficient

12 Kindly clarify the Cooling and IBMS system design is included in the

scope?Question not clear

13 12 8.17 BIAL will support in the provision of UPS Power and LAN

Connectivity to all the Equipment at all locations as required by the

Vendor Partner.

Please provide IT load to calculate UPS size

Please clarify the Backup time of UPS

Please clarify the type of UPS Modular? Standalone?

Please clarify UPS includes Isolation transformer? Or not?

Question not Relevant!

14 13 9.2.9 The E-Gate should be capable of being equipped with future

Biometric integrated solutions such as Face recognition, Iris

recognition, Fingerprints scanner etc.

Please confirm Video analytics application used for this and confirm

no of lanes to be considered. No clarification possible at this stage

15 57 Annexure 2 Experience:

Minimum of 5 years and continuing experience of deploying and

maintaining operational biometric automated systems involving e-

Gate in an airport environment.

At least one reference should involve interfacing with one or more

of the various Ecosystems involved in this tender in an airport more

than 20 Million passengers

Viz:

The references should be from a senior Airport staff member who is

still in an official capacity at the Airport in question given in

Reference

Does it mean the Biometric SI/OEM Should have 5 years

implemention and O&M experince in biometric based airport e-Gate

and the same airport shoud be of atleast 20 Million Passengers

capacity and the same biometic e-gate system shoud have already

integrated with DCS, FIS, CUTE/CUSS

Clause is self explanatory

16 General Query CUTE/SITA integration-BIAL will facilitate. Any charges etc for API

middleware/seamless integration wont be levied upon bidder

existing system is provided by SITA and If this is found that SITA

participate as SI ,then if any integration cost with SITA is been

charged then same shall not be considered for L1 declaration. Kindly

confirm.

Question is not clear

17 13 9.2.5. E-Gates should also be ready to use with finger prints scanner, Face

or Iris readers. These readers will be specified by BIAL at a later

date.

Please confirm the required biometric technology to be considered

Please refer to RFP in detail

18 15 9.8.2. The Airport should be able to choose the use of dedicated or

generic messages even though on a CUTE environment.

For all Third party integrations, licenses and interfaces should be

provided by vendor for API integrationYes

19 General Query Integration with AODB & CUPS For all Third party integrations, licenses and interfaces should be

provided by vendor for API integrationYes

31 8.15 Power Tap OFF source will be showed by BIAL.

Query Responses · PDF file · 2017-11-06Do we need to save the passenger AADHAAR details in our DB ? or ... Stakeholders at the Airport 20 11.1 STEP-1: TICKET BOOKING In order to

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