quarterly business review | 2019q3 - TransPerfect

TITLE

November 13, 2019QUARTERLY BUSINESS REVIEW | 2019Q3

AGENDA

Time (MT) Topic3:30-3:45 Introductions

Corporate Update3:45-4:30 Business Metrics Review

Language and Service QualityInnovation, Technology

4:30-5:00 Business ForecastFocus, Actions for next QBRDiscussion

INTRODUCTIONSName Role / Title CompanyRoy Aggarwal Operations Micron Technology

Bill Klein-Reed MicronNow - Internal Communications Micron Technology

Chad Biggs Internal Communications Micron Technology

Jody Tepper Corporate Marketing Micron Technology

Patricia Reiter Corporate Marketing Micron Technology

Sean Olson Internal Communications Micron Technology

Vivien Goh Employee Communications Micron Technology

Kyle Gorham Internal Communications Micron Technology

Janet Lin Country Manager, Taiwan Micron Technology

Esther Chang Director, Global Comm & Marketing Asia Micron Technology

Dexter McBride Studios, Video Creative Services Micron Technology

Nancy Fowler Manager, Studio, Writing Micron Technology

Shelley Frost Studio Technical Writer Micron Technology

Tracey Mason Web Manager Micron Technology

INTRODUCTIONSName Role / Title CompanyShane Madden Senior Director, Business Development TransPerfect

Sandra Acevedo Senior Director, Business Development TransPerfect

Tim Coughlin Vice President TransPerfect

Lori Freise Global Program Manager TransPerfect

Dana Johnson Account Manager, Americas TransPerfect

Ting Chan Account Manager, Asia TransPerfect

Herminie Prevost Project Manager TransPerfect

Amit Singh Project Manager TransPerfect

Marlo D. Cruz Pagán Global Quality Management TransPerfect

Luisa Chiposche Global Quality Management TransPerfect

Maksim Vasilyev GlobalLink Solutions Engineer TransPerfect

Justin Bender GlobalLink Solutions Architect TransPerfect

BUSINESS AND ORGANIZATIONAL UPDATES

INTRODUCTION

BY THE NUMBERS

TRANSPERFECT UPDATES

§ Financials§ Q3 revenues hit an all time high in 2019, clocking in at over US$188 million,

which represents 8.5% growth over 2018

§ New Companies Acquired § Lylo | France's 2nd largest provider of dubbing, voiceover, subtitling, audio description, and hard-of-

hearing services

§ Lassostudios | specializes in dubbing, voiceover, subtitling, audio-description, closed captioning and

other post-production services

§ Sublime Subtitling | specializes in audiovisual translation and subtitling for global entertainment

clients

§ AGM Factory | provides image, audio, and laboratory services for content distributors, broadcasters,

and film studios

§ Scheune mediaproduction | German specialist in voice-over for television, documentaries, etc.

§ MoGi | #3 in the world for gaming localization by industry experts

SCOPE AND KPISBUSINESS METRICS

Submissions: ~90

Total Words: 204,000In Scope: 181,000

Languages: 4

Spend Q3: $61,000Savings Q3: 8% TM

2019 Q3 | EXECUTIVE SUMMARY

New Opportunities:• Expansion of account management support (Asia)• Lexicon alignment

Highlights: • Micron.com kick off (OneLink)• GCM Launch in GlobalLink Project Director• FY2020 POs for teams on-boarded thus far

PD VOLUME STATISTICS

• Ramp up in July• Rapid growth in August• Levels off in September

PD WORD COUNTS

10

8

72

17,122

15,625

154,347

Corporate CommunicationCorporate MarketingTeam Member and Executive Communicat ion

TRANSLATION MEMORY - TM

TM LEVERAGE STATISTICS

•TM starts to reflect after first month with 14% more leverage•Overall 11% leveraged content

• Corporate Comms

• Corp Marketing

• Team Member & Exc Comms

ON-TIME TREND

• July: Perfect timeliness KPI!• August: 32/34 on-time• September: 35/39 on-time

QUALITYBUSINESS METRICS

CHALLENGES• Concerns for translations from other providers

– Multiple instances where ZH-TW updates were requested for content that we did not translate. • FY19 goal performance has been updated through the most recent quarter• “Now With Sanjay” Global Team Member Meeting is This Week

• Post-delivery legal edits• Offline review (v. TranStudio Review)• Multiple reviewers for the same language in the same file

SUGGESTIONS FOR Q4 2019

• Complete reviewer on boarding– Full team integration and training on reviewing

best practices• TSR Adoption– Technology implementation to enable data

gathering and Grading & Scoring• Performance tracking

SERVICES BUSINESS

CHALLENGES

• Challenges– E-mail issues with @translations.com– Rush projects during evening hours– High volume of rush projects– SLA not yet finalized

FOCUS

PRE-FLIGHT VALIDATION

PRE-FLIGHT

ADOPTION OF TRANSTUDIO REVIEW

FINALIZE SLA

SLA DRAFTED

COMPLETED

ON-BOARDED 30 USERS, 4 GROUPS

CSAT SURVEYS

LOCAL APACSUPPORT

STYLE GUIDE CREATION

GLOSSARY CREATION

TRANSLATION PROCESS

SERVICE LEVEL AGREEMENT

• How to understand SLA• What goes into each workflow phase• Workflow options• How we measure performance• How is TM leverage

considered?

TECHNOLOGYBUSINESS

TECHNOLOGY

• Completed– AEM Dita testing

• Roadmap– AEM Dita integration– Customize Tech Docs Project– PD5 upgrade

FOCUS FOR THIS QUARTERSUMMARY

FOCUS AREAS FOR Q4 2019

• Reviewer adoption of TSR or QSR• Finalize and apply SLA• On-board team for

technical documentation materials

CONTACT US – 2 PRESENTERS

Sandra Acevedo Senior Director, Business Dev+1 541.766.1118 [email protected]

Shane Madden Senior Director, Business Dev+1 212.689.5555 [email protected]

[email protected]

Maksim Vasilyev, Cesar Labaton Justin BenderSolutions, [email protected]

Luisa ChiposcheMarlo D. Cruz PagánGlobal Quality [email protected]

Lori Jena FreiseDana Johnson, Ting ChanProgram & Account [email protected]

APPENDIX

TP STUDIOS SUBTITLING WORKFLOW