Qualtrics - Salesforce Integration for SFDC MVPs

Qualtrics – Salesforce integration Webinar for Salesforce MVPs 11.3.2015

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Introductions

Jon Tresko Solution Architect Salesforce MVP

Josh Cazier Sales Engineer

Customer Insights Voice of the Customer Programs

Customer Satisfaction Surveys Net Promoter Systems

Website Experience Feedback

Employee Insights 360-degree Employee Feedback Employee Engagement Surveys Employee Satisfaction Surveys

Exit Interviews

Market Insights Academic Studies

Market Research

Ad Testing Concept Testing

What is Qualtrics?

more than 8,000 and growing

Who uses Qualtrics?

Surveys + CRM

Customer satisfaction surveys 1

Getting to 100% coverage

Growth/ Advocacy

Support Retention

Buying

Delivery

•  Website •  Initial Sales Meeting •  Inside Sales Support •  Sales Process

•  Commercial Support •  Onboard Process •  Services Project •  Training

•  Self-help website •  Technical Support •  RMA

•  Upgrades •  Relationship

•  Product Quality •  Maintenance contract

Demo

•  Vocalize dashboards in Salesforce

•  Customizable button/SDK

•  Query builder – Save Queries – Schedule Sends

•  And...?

What’s next?

Partner program

•  Rev share

•  Service partners

•  Qualtrics.com/innovation-exchange/partners

[email protected] [email protected]

[email protected] [email protected]

Q&A