Quality vs prestige

QUALITY vs PRESTIGEQUALITY vs PRESTIGEStandar Internasional Rumah SakitStandar Internasional Rumah Sakit

http://kisahmayang.com

designing quality service in hospital is designing quality service in hospital is like making cookieslike making cookies

you have all the ingredientsyou have all the ingredients

you just need you just need the right cookie cutterthe right cookie cutterto shape the doughto shape the dough

so what are the “cookie cutter”

shaping hospital to make the right

cookie?the patient safety

cookie

so what are the “cookie cutter”

shaping hospital to make the right

cookie?the patient safety

cookie

International Patient Safety Goals

International Patient Safety Goals

IDENTIFY PATIENT CORRECTLY

IMPROVE EFFECTIVE COMMUNICATION

IMPROVE SAFETY OF HIGH ALERT MEDICATION

ENSURE CORRECT SITE, CORRECT PROCEDURE, CORRECT PATIENTS SURGERY

REDUCE RISK OF HEALTHCARE- ASSOCIATED INFECTION

REDUCE RISK OF PATIENT HARM RESULTING FROM FALL

IDENTIFY PATIENT CORRECTLY

IMPROVE EFFECTIVE COMMUNICATION

IMPROVE SAFETY OF HIGH ALERT MEDICATION

ENSURE CORRECT SITE, CORRECT PROCEDURE, CORRECT PATIENTS SURGERY

REDUCE RISK OF HEALTHCARE- ASSOCIATED INFECTION

REDUCE RISK OF PATIENT HARM RESULTING FROM FALL

Access to Care and Continuity of Care

Access to Care and Continuity of Care

direction signdirection sign

languangelanguange

Patient and Family RightsPatient and Family Rights

right to self determinationright to self determination

Assessment of PatientsAssessment of Patients

identification vulnerable patientsidentification vulnerable patients

Care of PatientsCare of Patients

end of life careend of life care

plan of careplan of care

Anesthesia and Surgical CareAnesthesia and Surgical Care

site markingsite marking

time outtime out

wrongwrong

wrongwrongcorrectcorrect

Medication Management and UseMedication Management and Use

high alert medicationhigh alert medication

LASALASA

Patients and Family EducationPatients and Family Education

Quality and Patient SafetyQuality and Patient Safety

programs, measurementsprograms, measurements

Prevention and Control of Infection

Prevention and Control of Infection

universal precautionuniversal precaution

needle stick injuryneedle stick injury

Governance, Leadership and Direction

Governance, Leadership and Direction

policy on policypolicy on policy

Facility Management and SafetyFacility Management and Safety

disaster plandisaster plan

trainingtraining

Staff Qualification and EducationStaff Qualification and Education

competencycompetency

skill developmentskill development

Management of Communication and Information

Management of Communication and Information

information flowinformation flow

HHIPSGIPSG

ACCACC

PFRPFR

AOAOPP

COCOPP

ASCASC

MMUMMU

PFEPFE

QPSQPSFMSFMS

PCIPCI

SQESQE

MCIMCI

GLDGLD

14 FACTORS THAT SHAPED 14 FACTORS THAT SHAPED HOSPITAL’S QUALITYHOSPITAL’S QUALITY

14 CHAPTERS IN JCI MANUAL BOOK 14 CHAPTERS IN JCI MANUAL BOOK 4TH EDITION 20114TH EDITION 2011

prestige is bonus to

resilient effort aiming the best quality

prestige is bonus to

resilient effort aiming the best quality

thank youthank you